This criminal dealership denied me the engine failure warranty extension I was entitled to with my Kia Optima. Tempe Kia quoted me at $1,550 for a service that the fantastic Choice Auto did for $247. I am thankful that a different Kia dealership took me seriously and started me on the path to receiving the remanufactured engine that I am entitled to. Tempe Kia must have thought I was a pushover because I am a young woman. If you also have one of Kia's notoriously faulty engines, I recommend avoiding this dealership at all costs. Maybe avoid them in general, because the way they treated me and tried to scam me says a lot. Go somewhere else to fulfill the legally mandated warranty extension. read more

Pretty frustrating and deceptive experience at this dealership. They have totally destroyed whatever trust I had in them and I will not be buying a car at this location. Here's what happened: I went online to Kia.com and expressed interest in the new 2021 K5. I was contacted shortly thereafter by someone named Cherisse who asked if I had any questions. I explained the type of vehicle I was looking for and she said they could get it for me. She explained that the dealership was by appointment only due to COVID and kept asking if I wanted to set an appointment. Since I wasn't ready to buy I didn't set an appointment. The next Saturday I received a few emails and texts from Cherisse telling me the dealership lowered their selling price of the vehicle and a few days later I set an appointment to look at the vehicle. During this time I was also contacted by a sales rep named Elsi. On Monday I went in to look at the vehicle and come to find out, the dealership wasn't by appointment only and I could have just walked in at anytime. I feel like the whole appointment setting thing was just a tactic to get me in the door and also gauge my interest. Anyway, Esli was super nice but didn't seem overly knowledgeable about the vehicle. We spent about 15 min trying to figure out the wireless Apple CarPlay only to figure out that the upgraded model doesn't have it. When we discussed numbers, this is where the dealership lost me. They didn't lower the selling price of the vehicle, in fact, they were wanting me to pay full sticker price for it. I thought that was ridiculous since no one pays the sticker price and when I objected, Esli didn't even try to overcome my objections or try to work out a deal, she basically just shrugged her shoulders and that was that, so I left the dealership feeling as if they were trying to rip me off. They were dishonest because the sales price wasn't lowered and I didn't need an appointment. All they were trying to do was get me in the door to try and scam me. I'm moving on. read more

Bought a vehicle from Tempe Kia late last year, which was my daughter's first car purchase. I requested gap insurance through Tempe Kia Finance (Mike H), but later discovered it was not included. While I should have noticed this at the time, the excitement of the new car and my unwarranted trust in the Kia finance manager led me astray. Three witnesses attest to requesting the addition, yet the finance team at Tempe Kia did not fulfill their commitment to their client. The service is disappointing, especially considering the necessity and initial reason for requesting it: to safeguard a new car owner. This follows closely after being informed by Tempe Kia that the warranty we purchased was canceled and is not valid for maintenance. Now, we find ourselves in need of that warranty again, only to discover it was not included. I recommend either avoiding Tempe Kia altogether or implementing validation steps to prevent being treated similarly by a company that prioritizes sales over client care. read more

Noel is not helpful, talk to people like they're not competent. Just throws a price with no real explanation.

after a service appointment before leaving for a road trip the next day, I've never felt more safe leaving a dealership! Thank you Kia for not telling me about this issue and letting me find it out on my own! considering a new dealership after this. read more

Tempe Kia - Auto Repair Near Me - Tempe, Arizona

On September 19, 2020 I had the privilege of meeting Ron at Tempe Kia. I had not expected to meet Ron in all honesty. I had an original conversation via internet with Francisco. The internet conversation went well and I was looking forward to meeting Francisco so that is what I prepared for. Walking into Tempe Kia for my appointment that morning I was directed to Ron from the Customer Service associate at the front desk. At first I could only think that this is where all the bait and switch stuff starts. You know that thought we all get going into a car dealership that we are going to end up spending a lot more than we had anticipated. Meeting Ron was a good thing. Right off the bat we connected with talking about life and background a little. The thing I liked the most was that I already had a specific car in mind. I did my research prior to going to the dealership and knew what I wanted. But I also had the mentality that I didn't NEED to walk out of there that Saturday with a car. I had been to a few dealerships in the past few weeks looking to trade in my car and had been given the run around a few times so, to say the least, I was expecting the same thing here. Ron proved me wrong. In talking car and deal with Ron, I was able to get the car I was looking for at the price I was looking for. Ron threw some numbers at me and I threw some back and we were able to come to an agreement on all aspects. It was refreshing to see the way that Ron was willing to work with me on different parts of the deal and financing instead of just looking out for his own pocket. Now I waited this long to write the review because that is the way I am. I never write an instant review but always wait about a week to do so unless sooner is warranted. I have had the car for just over a week now and I am completely satisfied with the purchase. Dealing with the Kia staff was an experience I would recommend to friends and family without hesitation. If you do go to Kia Tempe, search out Ron and know that he will have your best interest at heart. Hell, he even gives you his personal cell number in case you have questions or concerns so he knows that he is doing all he can to make it right. read more

Awful service. Made an appointment for recall on the 12th for the 20th. Verified vin # and if they could do it. 8am appointment. Arrived 7:45. At 9:15 was approached in waiting area that they didn't have the parts.He says they will have them tomorrow? If you can't get the parts from the 12/13th-19th for a 20th appointment, why the hell do you think you would have them the next day???? Do not visit Tempe Kia. They can't be bothered to help you. read more

They posted an ad stating "If you have NEGATIVE EQUITY, WE WILL PAYOFF YOUR TRADE NO MATTER WHAT YOU OWE as part of the deal. FUNDS ARE LIMITED & WE URGE YOU TO CONTACT US." I Called 5/20/2020 and asked about the deal and they said it was legit they have a $500,000 stimulus to go towards paying peoples vehicles, so I scheduled to go down and view the vehicle and negotiate pricing. When we got to pricing they wouldn't honor the ad and low ball offered a trade in for my car and showed my negativity equity added to the overall car price. I showed Ron the ad an read the ad and he said ya we pay off your old loan to get you in a new car I said ya but you're rolling the negative equity into the new loan that isn't paying it off and then went on to educate me on how no dealership would ever do that; that everyone would be here if they did. I said that's why I'm here and just kept trying to belittle me and feed me false information on how to get out of negative equity. The whole experience was a complete joke. I reported the Facebook ad on the Facebook platform. I emailed the dealership with the ad asking why they wouldn't honor it and sent Facebook message and no one has gotten back to me. I then made a comment on the ad about my experience and then other people started complaining so they updated the ad to say "Reserve your payoff stimulus certificate." Shortly after they deleted the ad. I took screen shots of what got me to go in, what they changed it to, and it being deleted. I wouldn't recommend anyone going here. I was kind of shocked on how much money they charged for their doc fee they wanted $499. I've never paid close to that amount before. Avoid this dealership. read more

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Based on Tempe Kia's amazing reviews on Google, I selected this dealership over another Kia dealer that was much closer.  Very glad that I made that choice to service our Kia Sportage. From the moment I pulled into their service lane, it was SUPER OBVIOUS why they had earned these great reviews.  Everyone was very friendly, accommodating and helpful from the Service Writers to the Receptionist.   The facility was extremely clean with lots of areas for customers to relax and/or work while they were waiting.  Loved the Keurig machine and the Internet was also super quick and easy to connect to.   Thanks for a terrific experience, Tempe Kia.  I will be back!!! read more

Guess they DELETED my updated review on my Encounter which chuck flair how he behaved in front of my children about my honest review from start to finish but in the end they smoothened it out but things turned ugly when I tried to buy another kia and he was pulled some passive aggressive Minnesota nice type of bs . He said some things that upset my children the most and then in turn upset me seeing them upset then he gon go on to say I wouldn't sell you nothing . I was like alright then I went elsewhere got a even better deal but have since then stopped dealing w kia due to my disdain for what I had went through w unctuous chuck flair even now I forgave him maybe he was having a bad day . But even still there's a right and wrong way to go about things if you didn't like the honest review I left that not only detailed my experience initially from when I first purchase a vehicle from the negative start to the positive ending as I'm not one to lie nor will I ever allow anyone to blatantly lie on me . But hey if you have a problem w another adult pull em aside don't be a bully in front of their children and your staff anyways I forgive you I hope life has been good to you . read more

Tempe Kia - Nobody BUT chuck , simple chuck . - Auto Repair Near Me - Tempe, Arizona

This review concerns both the sales and service department. Today I brought my Kia in due to AC issues. The service department diagnosed the issue, but the repairs were too high to justify with my old age car. I decided to start shopping for new vehicles. Now I understand this issue isn't just with Tempe Kia, but you can't get prices from online. So I made an online inquiry, someone called shortly and then wanted me to come into the dealership to get a price. I met with Matthew Champ. Now I was direct and explained that I was at the early stages of car shopping and really just came into the dealership to get a direct answer about price (Again something you can't find on their website). Matthew did provide a out-the-door quote. He reminded me several times that Tempe Kia is a "hassle" free experience and that sales people work on unit sales not commission. He mentioned it several times that Tempe Kia is "family owned". I thanked him for providing an actual price and explained that I need time and additional research before making such a large purchase. I walked back to the service department to finish paying for the diagnostic. While waiting for the service department to pull my vehicle up I'm standing only 15 feet away from Matthew and I noticed that he has started talking to the other sales people. He makes references to our conversation and tells the other sales people "what a waste of time" "I told him to just go to Kia Horne if he wants to price shop". Now I'm not sitting alone in the service lounge area, there is about 10 other people waiting on vehicle repairs. Why would you talk so openly about people in your mind "wasting your time" when potential customers can hear you? As far the service department, I've brought my Kia in for regular oil changes several times throughout the years. Without fail every time I am standing at the service booth one of the representatives is yelling at someone on the phone. Sarcastic confrontation statements like "I know what you said and you didn't tell me that". I've worked customer service, you have to put on a face and conduct a certain tone even if customers are rude themselves. Tempe Kia seems to keep burnt out employees that probably need a career change. Oh and as far as price, I did shop around without even mentioning your offer at Tempe Kia. Other dealers are at least 2k less for a Kia Rio LX 2023. Maybe the other sales people are better, but this experience has put me off coming to Tempe Kia for any service or sales. If you want to pay more money and be treated rudely just because they are "family owned" then bring your business here. read more

No Rating! If you are a second owner of a vehicle Kia doesn't honor the 100,000/Ten year warranty! Call Kias consumer affairs they'll tell you! My daughters Serento SUV hadn't had a recall component fixed and she now needs a new motor! What irritated me was the 100,000/10 year warranty isn't honored. Kia has many recalls! Why is Kia sending faulty autos to the public? There are so many recalls! Some of those recalls are very dangerous and unsafe. ​ read more

Bad experience. It's a long story. I'd never ever and hope no else deals with this dealership. Trust me, go across the street to another dealership. These people do not care for you. Bad customer service. Good luck in your search. Do not use this dealership. Trust me. read more

The guys (and woman!) in the service department are great. Nick is who assisted me on both of my visits, he's polite and accommodating. I'm satisfied with the repairs completed on my Kia Soul. I'd like to add that calling to make an appointment is challenging. You get put on hold and never returned to. I had to drive there and set up my appointment in person because of this. So, to whoever has any influence there, you could really stand to hire some extra people to take service calls. read more

Do not go to this Kia dealership. They false advertise, they do not stand by their pricing. I called and set my appointment in advance, I showed up to purchase two vehicles, yes 2.... The pricing online is not true, when I called they gave me pricing over the phone, it was nice to think I didn't have to haggle. When I decided on the first vehicle purchase they hit me with a 5,000 higher price, I was so upset. The price online was 39K, when I called they told me it was 37k with all the dealer incentives/credits. When we sat down to write up the purchase they put 42K down! I didn't even get to test drive the other vehicles I was looking at because I walked out! I drove all that way, wasted my Saturday, the sales manager John is a joke. He called and offered me a 500 discount if I would turn around and came back, (try adding a zero to that number John), NO THANK YOU KIA!!! read more

Do not take your car here to be serviced! Noel in service is extremely UNPROFESSIONAL! I took my car here for a diagnostic and was quoted 195.00 which was no problem. The service tech Noel called me back stating they need more time and the diagnosis will be 390.00. He argued with me on the phone telling me I always give him a hard time which don't. I have a maintenance package that includes oil changes, and he always tries to make me pay for an oil change that is included in my contract and he knows that. He has even wrote nasty notes about me in my file because I refuse to pay them for my oil changes that are INCLUDED IN MY CAR LOAN! I can't even express how upset I am with all place!! Save your time go somewhere else! This is scammish behavior! I will never come here again ! read more

I been searching around the valley for a Telluride and got blessed when Staci answered. We had the most incredible experience with Staci Charles! She kept us informed and updated every step of the way. She went above and beyond in her communication and professionalism I was willing to skip my local dealers in Surprise and drive to Tempe. We were not disappointed when we arrived she greeted us, made us feel at home and took her time to explain the car special features. I had many bad car sales experiences in the past and honestly I am blown away by my exceptional experience. I know for sure I am traveling all the way to a Tempe for my oil changes it is so worth it! Thank you, Staci! read more

My search for a SUV started at Tempe Kia. I came in with my dad since he's better at talking to dealerships. I wanted to test drive a car and see if it was what I was looking. It was early in my car search at this point. They almost didn't let me take it off the lot for a test drive. I test drove a blue Kia Sportage around the block and I liked the car, not the color. Matthew didn't let me drive it much and then he took it over, raced around like we were on the highway. They did not have the color I wanted on the floor. We built a white Kia Sportage online with what I was looking for. Matthew kept saying that there's no pressure throughout the whole ordeal and yet, he kept pushing us to make a purchase decision. We went back and forth, didn't buy a car that day. I would not recommend buying a car from this dealership. Also, they lied to us about the driving differences between gas and hybrid. There are no differences in how they drive. Awful experience. read more

If I could give zero stars I would. We came in for a vehicle service, was told it would only take 45 minutes and stayed there for TWO hours. People in service were very disrespectful and rude. We were told that our vehicle was done 30 minutes before but there was another car behind ours that could not be moved so unprofessional and waste full of our time. As if it was our fault and had to stay there another hour waiting while our car was already done. The person at the window was very confrontational and rude. I would definitely not recommend this place in anyway shape or form. read more

I was recently stuck by another vehicle and had no idea what I was going to do about getting another vehicle since my car was totaled. However, as soon as I walked into the Tempe Kia Autoplex a representative name "Flash" approached me and help put my mind at ease right away. I didn't plan on getting a car that day but I was blessed with a rep that genuinely cared about what I wanted in my dream car and he quickly assessed the vehicles he had on the lot. He helped me weigh out all my options that I had to take advantage of and the benefits between a New and Used Car. Once I sat inside that 2025 KIA K4 I knew immediately it was what I wanted. It had all the bells n whistles I wanted and so many safety features that I never knew I needed. They provided me with financing options that I could afford and a vehicle I absolutely love. I cant wait to go back when my parents are ready to purchase their new car!! read more

Worst customer service by Mark Koloseike, sales consultant. My husband and I came in yesterday to look for a new car, first time car buyers. We test drove 3 cars and had no budget. When we looked an all EV and even when my husband had said that he liked everything about the car, Mark rudely denied us the ability to test drive the car, basically telling us that we were wasting his time and that we should come back "when we knew what we were looking for". He also repeatedly, throughout our interactions, said that we didn't know what we were looking for, which was rude and debasing. Your job is to help us narrow our options down, not insult us. We were willing to pay cash too. We ended up taking our business elsewhere and purchased a car from them instead. read more

My car was broken into kia was suppose to fix the damages. My insurance gave them 2 checks totaling almost 9000. I paid a 500 dollar deductible. They had my car for a month and thus is how they tried to give me my car back. read more

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I bought a KIA Sportage and the experience was good. What I am disappointed was the non disclosure. I added multiple options, however the salesperson failed to disclose the was no Spare tire or a Jack kit. They let us drive away with an unsafe car. My wife drives this car. When we had a flat, I was shocked to find no spare. When I called Tempe KIA, there was no apology, to empathy, no nothing. No one cared. I even wrote the GM and still no response. Now they want to charge me $400 for a spare tire and extra for a jack kit? If I was told I had to spare tire or jack, I would have included it when I was choosing options. I will go elsewhere for future service and future purchases. read more

""" Scammers and fraud """ I went to this dealership on Sunday Oct 16th 2022. I told the sales girl Adriana that I was just looking, I was not going to buy. I found a 2017 Nissan Rouge with 40360 miles. I took it for a test drive and everything seemed to be okay, however the inside of the car was covered in white dog hair on black cotton interior. When we sat down to start the process I told her I did want a car payment over 450 bucks a month. They came back with 640 bucks. I left. I just walked out the dealership and told them no thank you. The next day Monday Oct 17th Adriana reached out and said they found better rate. We agreed to the purchase. I picked up the car at 7pm on Monday Oct 17th. I went back to the dealership an hour later I told them I heard a noise on the right side of the car and it still had dog hair that was visible. She said bring the car back tomorrow and we will have the service done on it. I took the car to service on Oct 20th and they said they would fix the car, the service department stated that they new something was wrong with the car but they didn't fix it because it would come out of there pocket but now that the car has been purchased it's covered under warranty and they will fix it. Wow. The service guy had to order parts and couldn't fix it until the 25th. I took the car back one hour after purchasing and then again on Oct 20th and then again on the 25th. Let's just say this was very inconvenient to have to pay for a Uber back and forth to the service center and missed work this caused. The finance department from Kia Michael sent me a message saying that I needed to confirm the loan with the bank or they were going to cancel my loan. The finance department asked me to lie to the bank and tell them that I pay lower amounts on other bills and also to tell them my down payment was made via cash when I used a card. I didn't feel comfortable lying to the bank to have my loan approved. Michael from the dealership had the car picked up from my job and had a co worker drive it back to the dealership. That happened Friday Oct 28th. He advised that the loan was being unwinded that day. I reached out to him on Sunday Nov 6th 2022 about refunding my down payment and he text that they are keeping my down payment for a car I don't have. His reason was for cleaning fees, restocking fees , and a key fee, repo fees. I did not receive a invoice or any documentation from kia about my down payment. Maybe Michael himself put it in his pocket. I was told that my loan was being unwinded, that means they need to refund my down payment since the loan was not funded because I was not comfortable lying to the bank like Kia dealership requested. I have reached out to Patty Brugman, to review this issue and refund my down payment. I will post the outcome of this issue. Hopefully Kia will have integrity and not rip off hard working consumers. Iesha Hill read more

Called and talked with a Tempe Kia service rep and scheduled an appointment for an official Kia recall. Drove +20 miles one way, only to arrive and be told the recalled part was not in stock. After an insincere "sorry" was told I'd be called when the part is in. Just another example of the poor service shared by so many of these reviews. read more

The service has always been good. My only ding - and it's worth a whole star to me - is there always seems to be FOX on the lounge TV. PLEASE use ABC, CBS, NBC, or the local independent, KTVK. read more

I had an unpleasant experience with this dealership. The sales person I was working with, Raheem, stopped replying to me. I later found out he was no longer with Kia. Sales Manger Chuck Flair seemed nice enough and knowledgeable but was not very responsive and did not follow up when he said he would. I signed for a 2024 seltos and put down a $1000 deposit. When I was told it was delayed and would likely not be in until my Nissan lease expired, I asked about getting my money back. I was told they would call me. I never received a call so I went to a dealership that did have the vehicle I wanted (after being assured no one in the valley had it). I ended up leaving with a car from Horne Kia. They were quick and efficient. After requesting my money back because I was told the vehicle wouldn't be in on time, the vehicle suddenly came in and i was told the paper i signed said non-refundable. Now I am out $1000. Would not recommend. Go to Horne. They are a bigger dealership (literally twice as many vehicles). Shame on Chuck Flair, Jason Petersen, and Katelyn Hall. The experience left a bad taste in my mouth about Kia overall. read more

I just got a used 2017 Kia Sorento. Worked with Ron and Mikaela but mostly Ron. We had gone to many other dealers throughout the buying process and to this Kia Tempe dealer 3 times. Ron was really good to work with, not pushy and gave me answers to my questions without dancing around the subject or giving me nonsense answers. He was knowledgeable and patient as where many other salespeople were not or were giving bad answers to my questions. When it came to numbers, that's where things got funny. Back and forth to the decision makers. I believe John was the one giving us the numbers breakdown. This is before financing. I had to walk over to John and the computer people and go back and forth with them several times just to get correct numbers sorted out for me to even be able to negotiate. If it were not for liking Ron AND the vehicle, I would have left. Eventually we were able to work out a deal I believed was good for me and a good value for the Sorento even though it was not easy. Then off to financing. First off, we knew we qualified for between 3.35% and 3.5% APR before we went car shopping. The finance guy told us something like 4.3%. We said we qualify for less since we had done that homework before shopping. He then said ok I can get you 3.5. Sooooo??????? Whats up with that? I guess they must give out a higher number so they can get a better kickback from the finance company. OK, they have to try; you can't end high if you don't start high. Not sure. One thing I do know, if they have the customers' needs first, then the loan rate % would not be a negotiation. This seemed super shady but whatever. Do your homework before you go and negotiate everything you can evidently. In the end, we got a good deal and really enjoyed working with Ron. Thank you, Ron Vidal, for your patience and staying so late dealing with a possibly challenging customer. If it were not for you, we most likely would have bailed and found another car somewhere else. read more

Looked at a new Soul. The dealer had tacked on about $2k over MSRP in the quote. The salesman was not very knowledgeable with the product. For example, he had no idea what upgrades were in each trim package. Won't be buying a Kia, at least not from this dealer. read more

BUYER BEWARE!!!!!!! Would you eat at a restaurant with 2.5 stars? Well doing business with a car dealership with such negative reviews should raise some red flags as well. This type of failure in a business comes from the top down and the leadership at Tempe KIA holds the keys to this honor. No sense in rambling on with my individual story but I should highlight the fact I regrettably ignored the many 1 star reviews. I am fortunate to not have completed a transaction with this organization and normally do not think it is fair to leave a negative review without actually being a customer...however, I did attempt to purchase a vehicle and they willingly accepted my deposit. Shortly after receiving my deposit they contacted me saying they made a mistake and raised the price of the car $1000.00 after entering into an agreement and accepting payment. I gave them ample opportunity to do the right thing and honor their written quote but greed and ego were on the main stage at Tempe KIA and Chuck Flair is the headliner. Very shady business goes on past their front doors and is orchestrated and supported by the ringleaders: General Manager Katelyn Hall and Sales Prevention Manager Chuck Flair. If you do decide to do business with this company take the time and do your research and explore financing options and know before you go what standard rates are. The employees at this company will mislead you into believing they have your best interest at heart when the only interest they have is padding rates to profit at your expense. There are 3 sides to every story and Katelyn's message attached chose to convey her uneducated decision after only hearing one side. Pretty pathetic representation of leadership if you ask me.... It deeply reinforces that leadership is not customer service motivated at Tempe Kia. In most cases when a negative review is posted you will see an attempt of management to right the wrong and I expect to see a condescending reply from Katelyn here below, STAY TUNED! read more

Tempe Kia - Auto Repair Near Me - Tempe, Arizona

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Rolando Vidal was the best great vibe and great customer service I would recommend anyone to him for a new car and we got like the best deal ever!!!! Thank you again dude your amazing:) read more

Tempe Kia - Love it - Auto Repair Near Me - Tempe, Arizona

If there was a rating less than one star they would get it. They sold me a car with a broken grill and they refuse to replace it. Very dishonest people. Ben Fields sold be the car and Katelyn Hall, the manager, backed him up when he blatantly lied and said there was no damage when I drove it off the lot. Beware. What liars!!! I don't know how they can sleep at night. read more

In the growing market where cars have significant delays choose a dealership that doesn't keep your deposits - there are SEVERAL in the valley that not only return your deposit but charge you significantly less for a deposit and will still return it if you do not purchase a vehicle - in reviewing sticker prices they are over priced on their markup - so willing to put you in a vehicle you don't want while up charging. They really made the car buying experience not only frustrating but scam you in the process. Next time we will look at the Yelp reviews because it's clear this is a shitty location with awful values. Their GM also could give two craps about your experience. read more

2 years into the "fabulous" warranty of Kia which states that all non-impact blemishes would be covered. Tempe Kia wanted me to go to a forensic paint specialist to prove the dings were non-impact. LOVE my Kia. HATE Tempe Kia Service Department. read more

Worst dealership I have ever been to Service department with attitude Brought my K900 car for repair under warranty, the answer was that it was a not covered item due to physical damage yet they couldn't show me the physical damage Kia customer service could not reach them either to get an answer and was unable to help Stay away from this dealership and possibly from KIA altogether Good car but lousy dealership and the brand does not stand behind their product. I guess Chinese cars are the next wave after American car unions ruined that industry read more

I had some work done on my Kia Soul's ignition. It went fine but the guy who drove my car to me when I picked it up pretty much darted out of the door. Later, I realized that the air had been let out of my somewhat new and recently inflated tires. I had a "Katie Hobbs for Governor" decal on my car. It's pretty easy to connect the dots. read more

Edit/update: Tempe Kia has reached out and rectified the situation. Thank you. Honestly wish I wasn't here leaving a bad review. However, the service department ran my car which is ceramic coated through the wash without checking with me first. I've asked for my account to be noted "No Wash" in the past. Figured when i wasn't asked if I wanted a wash, my account was finally updated to reflect that they are to NEVER wash my car. Turns out they ran my car through their wash with out my consent. The issue with this (especially if you don't know anything about automatic washed or ceramic coating.) it took off my ceramic coating from my hood, roof, trunk and some on the sides. Result of this is also visible damage to my paint due to scratches. When i spoke with the service rep and the service manager I informed them that i saw them reviewing another car that had the same thing happen to it. The paint on the car was damaged by their automatic wash and my car met the same fate. With a handshake from the service manager he told me he was fine having my detailer do what he can. My detailer was able to work with me on this situation and brought the cost to fix the ceramic coating and do a paint correction to fix the scratches Tempe Kia left on my car. I was told thats fine and he is happy to help. However, it's now been weeks. My detailer has sent 3 invoices with no response. On this note. I've done my best to be understanding, taken steps to try and work with Tempe Kia on this. Even had my detailer work with me on pricing so we can have an honest resolution to this. However, here I am now. Leaving a review to hopefully get the damage Tempe Kia caused to my blue stinger fixed. read more

So rude. They speak to you like you're stupid, just for asking a question. Also, guy driving our car hit it on a pole once.

My 25 yr old daughter went to Tempe Kia looking to trade in her 2016 Forte for a 2021 Forte. Her current payments are $248 and she told the assistant manager she could only go up $50 a month for a payment. Long story short, he held her keyes, ran her credit, demanded she test drive the 2021 even though he KNEW the payments would be $90 more per month. He was extremely intimidating and relentless. She will be shopping at Horne for her 2021. Tempe just lost a sell and a great customer! read more

I bought a car for my daughter at Tempe Kia from Rodney. He had to order it and when it came in there was a crack on the dashboard. Rodney at Tempe Kia gave my daughter the run around about fixing it and then had someone sand it down making it look even worse. Rodney, the sales person and Scott the service director promised us both they would order the new part and be sure to make it right. This was over two months ago. As of today, Scott told my daughter that Rodney has yet to give him the go ahead to order it. This is the second car I bought from Tempe Kia and it will be the last. Rodney, you should be ashamed of yourself for lying and being so deceitful. read more