I have always had a good experience in the Service Dept. Aiden was my last Service Rep. Very happy with his knowledge, and the service. read more

My husband and I visited Coulter Cadillac Tempe. We were intrigued with the line of Lyriq vehicles they had. A test drive or two and back the next day to lease a radiant red tintcoat Lyriq V. Black rims with 22" rims. We love the features in this vehicle and the comfort. The speed you ask? More than enough. Thank You Donavan Nolasea, James Remy, and Valerie Solis! We appreciate you making our experience transparent and meaningful. read more

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Happy the items that needed fixing were still under warranty. Very happy with the loaner service that is offered. I didn't have to lose time from work. Awesome customer service!!!!! Angie was upfront about the items that needed fixing but were not under warranty. Everyone is so friendly, bought my car from Derrick 2.5 years ago and will look to him for my next vehicle. Tanya read more

Call to talk to service advisor and about alert I had on my GMC as well as a recall would've been my first time at this dealership and you have forever lost my business. The service advisor woman was rude to me when I said I just needed a minute to pull up my VIN number. I work in customer service and can hear disregard contempt and judgment over the phone in every way- totally uncalled for. I needed additional services I needed to have done to my vehicle and I would've happily paid them, but I will definitely be going to a different dealership. read more

For Sales Team: Jonathan helped me out a lot and hooked my girlfriend and I up on a new 2026 GMC Sierra 1500 Elevation! Many dealers weren't trying to discount as much or give me more for what my trade was worth but Jonathan helped me out and gave me a deal I couldn't refuse! Go to him for anything you need read more

Coulter Buick GMC Tempe - 2026 GMC Sierra 1500 Elevation - Car Dealers Near Me - Tempe, Arizona

I never write reviews for anything, but I felt it very necessary to write this because it is plain theft. Do NOT ever shop at any of the Coulter dealerships. I got a letter in the mail with a check for reimbursement from the FTC for a class action lawsuit against all of Coulter for stealing money and adding hidden fees. I bought a truck from them In September of 2022, and apparently they add "theft protection and paint coating" fees without telling you. I would have never known were it not for this lawsuit. Will never go to any of their dealerships again, buyer beware. read more

Bought a car here almost two years ago, tried negotiating their add-ons and i got a good chunk off the price but they were still firm in their "required" fees. Turns out two weeks after that they got sued and i get a check in the mail last week. They also sold the car with two broken rear window regulators. I don't have the car anymore but i wanted to say this is just another greedy, scummy AZ dealership. read more

Horrible experience dealing with management (excluding the GM). sales rep/manager advertised the vehicle i wanted to purchase as a "perfect" car...then during the 360 walkaround there's a pretty obvious "scratch" on the mirror which looked like a gash not a scratch that somehow only gets mentioned after i ask...so "perfect" must mean "as long as you don't look too closely" Then came the best part - hard credit pull on a fully cash deal. I'm writing you the entire amount and somehow I still need to prove i can finance something i am not financing! The manager was adamant about this is our policy, this is our policy no way around it! I suggested soft credit pull for identify verification makes sense. But a hard inquiry felt like i was being processed through some rigorous investigation or background check for a cash deal!!! To wrap it up, they backtracked on shipping the vehicle when originally it was discussed that it will be shipped to NJ (because i was going to be in NJ) but the car was getting registered in SC. I had made that very clear from the beginning. The manager flipped it and said we can only ship it to where the car is being registered. If that was the case then they should have let me know from the very beginning and not when we are 90% into the deal. They killed the deal because of they did not want to ship it to the location of our choice even when we were PAYING FOR IT!!! STAY AWAY FROM THIS DEALER unless you enjoy making a simple purchase feel like a full background investigation for NO REASON. read more

Terrible experience with oil change, the customer service is definitely not up to par! Booked an appointment with Jose for Saturday and there is a reason there were so many openings. I showed up on time and waited for someone to help me for about 10 minutes if not more , there were my adviser and the Assistant manager just sitting in their chairs on their computer , no other customers just me after getting out and waiting outside my car the other guy finally called my advisor over, very unfriendly no sorry no nothing....talked to the asst mgr about it when I picked up my vehicle and he said they were short staffed, my boyfriend agreed the service was terrible and he didn't really care that the service was lacking.... I will go to the chandler location, like I normally do! Interesting enough, I never got the survey cause I was waiting! read more

Just left this dealership after they sold a car right out from under us. We had an appointment, arrived first, were in negotiations, when our salesperson said the car was just sold to someone who came in after us. No negotiation or willing to honor that we were the first ones in. Highly disappointed in this experience and a true waste of time. read more

I do not recommend anyone to buy from this dealership the price posted online ( internet ) just to get you to come to the dealership so they can add extra 10k such as the joke of key fetch 700$ and other non sense fees they will not negotiate with customers even if they are out of state and willing to drive 400 miles , finance girl Valerie is also only adding the gap insurance without asking. Customers if they want it or not just to secure her commission a complete disaster I've been to multiple dealers and this is the 6 th vehicle I purchased and this is the worst experience I've ever had read more

Horrible service! Bought a new car there and the detailing was horrible. there was a shoe print on the driver seat, got home and noticed it was still there. was told that if we can't be totally positive on our survey then don't fill it out. read more

Wouldn't recommend buying a vehicle here or within any gmc at that. Customer service is terrible and the quality of the vehicles are just as bad. My 23, gmc terrain I bought brand new has had so many issues, a lot of cosmetics but also other things as well. The dash is separating in two different places with huge gaps. The passenger side of the dash got replaced with a part that doesn't belong in my car, wrong wood grain, even wrong color of the chrome and somehow they can't figure out how to make it right. Has been going on for MONTHS. Fuel pumps went out at 30,000 miles. Moonroof has went off the tracks. A whole light fixture had to be replaced. Headliner is peeling off where it meets the windshield and also into the trunk. List goes on and on. read more

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DO NOT BUY from the is dealership. I purchased a used vehicle from them, did minor to no negotiation on their selling price. Purchased the vehicle cash (close to $50k) very easy transaction. Less than 24 hours later I have a check engine light on, $2700-2800 repair bill parts and labor for a faulty module that they REFUSE to pay for. I can't smog the vehicle I can't register the vehicle. I can't do anything with the truck until that is fixed and they refuse to be of ANY assistance. Been calling and texting them for days with minimal to no response. "art" the used car "manager" was of no help saying unfortunately u bought this truck so it's your problem now. DO NOT DO ANY BUSINESS WITH THIS DEALERSHIP. They scam lie and steal. read more

Brought my brand New 2024 GMC Denali Ultimate in for service 800 miles on it. Asked for steering to be checked, loose mirrors and ticking sound. Was told because truck had a lift they couldn't diagnose any of the issues and it had to go back to stock. Truck does not have a lift and what does a lift have to do with a loose mirror? How does a service tech not recognize what a lift is? This is who's responsible for diagnosing other problems? Drift in steering is a common issue as anyone can read about on the internet, again "we can't do anything without the vehicle being put back to stock. So aftermarket wheels and tires of the same diameter that do not alter the suspension cause them not to be able to diagnose problems once again. Service advisor didn't even listen to my complain of a ticking sound (even though I showed and asked him to listen to a video I had of it). Instead they stated a metallic sound at idle is normal...who said metallic sound? Service director heard video and agreed it was a tick. After he did a short bit of research he determined the ticking sound is normal. Why can't a service writer understand and be this thorough? Typical horrible customer service after the sale. Do the minimum, treat customers like unknowing idiots and on to the next sucker. Well done GMC. read more

Had an appointment for an oil change. Arrived on time. Got ignored for quite some time (I was the only vehicle in the check in area). Finally a service writer came out, checked me in and said it would be about three hours before they would get to my vehicle. I didn't expect to get in the moment I drove up, but three hours after a scheduled appointment. ???. No apologies given. I said "no thanks" and left. $6 bucks for gas spent for nothing. read more

Oh yes I forgot to mention Elija in financing great guy knows his business for sure not sure I spelled that right sorry if not. Quick and easy to work with thank you sir. read more

I just moved to the Valley and had some engine trouble on the 101. I had my car towed to Coulter on a Friday evening, and first thing Saturday morning, Gary called me. Since I can't be on my phone during work hours, he left me detailed voicemails and kept me in the loop the whole time. He took care of everything including the warranty and getting me set up for a rental vehicle. It made the whole situation so much less stressful. Honestly, I couldn't have asked for better service. Gary was a blessing during the situation, and I wouldn't go to anyone else. Huge thanks to the service department! read more

When making an appointment for a simple part replacement Buick advised was faulty and they would pay to replace, it took 6 days before the vehicle could be seen for an appointment. That can happen, but after taking the vehicle to Coulter's Service Center, they didn't evaluate the vehicle for 3 more days (I was told by the service rep that the technicians aren't waiting for the vehicle on the day of the appointment). It then took Coulter 4 more days to obtain the part to complete the repair. The time from the appointment being made (for a simple part replacement) to completion was 13 days. And by the way, a call to the service manager, and a letter to the service director, yielded no response. read more

So i recently purchased a brand new 2023 sierra with the 2.7l engine. Within the first month of ownership i heard a strange sound coming from engine bay took it in and crank shaft needed to he replaced 30 days later i get the truck back one week later the turbo went out. Truck spent 38 days in the shop and the engine light came back on while in a trip. Communication is great but it does no good when GM corporate is out to get you at every chance. I was a GMC truck guy for life but with the way GM treats its customers i think i will be trading in my lemon for a toyota. The offer i received form GM was 7k under what i payed less than 6 months ago the process it self was. Oh and check your contracts you dont want an extra 6k of un asked for extras! 7 years of low jack, at 1500 7 years of fabric protection in a base model for 1500. Yeah i found that out after the fact! read more

Coulter Buick GMC Tempe - Check engine light on again for 4th time! - Car Dealers Near Me - Tempe, Arizona

I have been servicing my vehicle here for the last two years. They are polite but are unable actually resolve vehicle issues within a reasonable time frame. They cannot provide scheduling and your vehicle will be here for an unknown amount of time. My last service they had the vehicle for over a month and could not provide me any updates. I picked the vehicle up and had an issue within an hour of pickup. This has happened to me multiple times here and now I'm stuck with a vehicle with issues and a massive loss of my time dealing with them. read more

Do not come here! Sad cause you'd think this would be the best place to come and service your vehicle( gmc terrain purchased from here) it's not. Been having battery troubles ever since I purchased my vehicle in 2017; currently on battery #6. I had recently taken it back a week ago cause I was having battery problems again(warranty was good until April this year) and was told it was expired. Overall horrible experience and service. They didn't care, and I will never come back here again. Sad you can't get any good; genuine help these days read more

Went to look for a new vehicle, no customers on the lot, three guys sitting in the office next to the receptionist chit chatting, she dialed for a sales person to help us, 15 minutes later nobody came to talk to us we walked the lot and left. I guess they didn't want to sell a new vehicle today. read more

I strongly recommend against buying a non GM vehicle and warranty from this dealership. They will not honor any repairs as they tell you they will. Meaning you will have to take it to another dealership and be subjected to higher rates. Very disappointing for a once reputable dealership. I have verified again that Coulter refuses to service non GM vehicles under extended warranties they sell. The service director will not return calls nor will finance. read more

Your typical car dealership service department. Regular turnover disappoints me. Get a good service attendant you're comfortable working with and then *POOF* They're gone. 2 stars I will say that Brett has been very nice and quite accommodating. 4 stars. And today's impulse decision had me working with Yvette in Service Department and Sam in Parts. Both were super helpful and allowed me to take care of something that seemed simple but I do realize the value of what I'm working with. 5 Star for those two. Overall it is nice to have coffee, doughnuts, and a vending machine with options to pacify you while you wait for your vehicle to be serviced. And then there is the television and the sitting area. They also provide a personal shuttle service right to your door if you decide not to wait. 3 stars read more

Coulter Buick GMC Tempe - Lobby? Waiting room? Lounge? Doughnut and coffee pacifier room. - Car Dealers Near Me - Tempe, Arizona

First of all, the staff at Coulter were friendly and accommodating when I had trouble finding where to bring the car; additionally, the timeline I was given prior to bringing the car in was honored; and they even helped me get a rental. Ian Vue was my contact person. He was very positive and professional, and kept me updated on the process of my repairs, even contacting my warranty company! (The week before I had made an appointment with Henry Brown, only to be told after dropping the car off the night before, that they wouldn't get to diagnosing the car for seven days; they had no option for rental and couldn't care less that I was without my car. They were rude over the phone; interrupting and talking over me.) So Coulter was a pleasant surprise! And did I mention I got the car back a day early??? I would definitely recommend this dealership/service center... TOP NOTCH. read more

***PEOPLE BEWARE*** 5 years of loyalty. After having a doctors appointment and not feeling well, I went in for our scheduled oil change as well as the diagnostic check they always do. Immediately, they offered to do a tire rotation at a discount, not feeling well and knowing we had an upcoming trip, I said "sure". Then I get a call about 30 minutes later stating that the mechanics saw our brakes were really worn, that it was almost metal touching metal. I said let's get that scheduled rather than doing it that day. First red flag should have been, they didn't persist on this. If it truly was metal touching metal, they would have pushed hard and advised me of the consequences of the damage that could cause. Well, after feeling a bit better, it dawned on me that it didn't seem right. Since it wasn't covered under warranty, I acknowledged the steep price. I got a second opinion somewhere else, and I was happy I did so. Immediately they called me and said, "are you sure you want us to change the brakes, they aren't even halfway worn". It dawned on me that I was literally being CON'd by GMC. Even worse, this other companies diagnostic lead them to poor spark plugs that needed to be changed (flag 3, GMCs diagnostics didn't even find this issue). This other company easily could have gotten away with a brake change payment, but they had more integrity than GMC. GMC, What is the point of your mechanics doing a physical check if they are going to lie? What is the point of diagnostics when out of 3 times, it has never picked up when our spark plugs needed replacing? What is the point of trying to reach out now that your lies are exposed...how do you seriously come back from your mechanics lie, diagnostics don't catch anything, and your schedulers are willing to lie with a straight face. This is what give mechanics a bad rep Check your reports from March 7, 2024 to find the issue. ***PEOPLE BEWARE*** read more

My husband took my car in for a routine oil change. The technician Nick told my husband my brake pads were low and all hitting metal to metal. We went to another place for a second opinion as I had gotten the pads done recently. I was told the pads were perfectly fine and not even half of them were worn down. I'm incredibly disappointed that GMCs technicians would abuse the trust of their customers. I will not be taking my vehicle there again. read more

One of the best experiences for service at a dealer, especially thanks to my service advisor: Tyrell.. Where I can, I do the service myself but this was clearly something that needed the right expertise and specialized tools. I took it to Coulter because I trust them and they did a great job. read more

I'd say the experience overall was good but could use some improvement. Scheduled an appointment over the phone on a Saturday afternoon for a Monday morning drop-off. Got there about 15 minutes before the scheduled appointment and was checked in within a couple of minutes. Got the shuttle to drop me off at the house (I was told they service a 20 mile radius) and got them to take me back later in the day. My truck was serviced and ready to go within 4 hours. I had the initial 5,000 mile service completed on a Duramax which includes oil and filter, tires, and an inspection. An issue I had with the remote clicker not being able to remote start the engine was an issue I had and got diagnosed as a low voltage reading on the battery: it was replaced at no charge. My feedback: one of the shuttle drivers could not locate my house even with the correct address and was very frustrated on the phone; the check-in was very mechanical and the service tech did not introduce himself, which would have been nice; I called from one number but asked to have all communication sent to another number and that request was not met. But in the grand scheme of things the overall experience was far better than I have had at most dealerships. read more

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When I say I had the best car experience here I mean it! Coming from some who previously worked at a dealership I highly recommend. I was literally car shopping for a year. My sales guy Gabe Culver was amazing and helped me get into my dream vehicle! Not one bad thing to say from to finance whole process was smooth and exciting. read more

It was a really smooth buying experience that truly made me happy to do business with them. Jonathan Garcia, is very knowledgeable about the truck and patient with the questions I had before buying. Mr. Brown in the office is very nice and we did a deal for them to buy my current vehicle, my Range Rover. When I signed with Eli in the back office I have to say how pleased I am with his professionalism where he put the final touches on a deal. I am beyond happy with a vehicle I adore. A Hummer SUV that is super shiny and pretty from the nice detailers that they had waiting outside for me. I have to also mention that the receptionists were cordial and attentive when entering the dealership with a welcome message. I have purchased and leased a lot of vehicles over the years from regular cars to exotic cars. This dealership is happy to sell cars in an exciting way since they are knowledgeable about the vehicles so it made me excited to want to own one. The management at this dealership or owner must be cool or really be a car enthusiast as I could tell that they want the customer to have fun in the dealership. I had fun looking, asking, and buying the truck! Good job guys, you are doing it right. The feeling I have is Iike I was hanging out at the coolest car show ever where every vehicle is for sale and the drivers are nice and happy to talk about the vehicles! read more

I think we've all seen on TV shows & movies when the dealership uses your car for personal errands when it's in the shop. Well- maybe that is all filmed at Coulter Buick GMC in Tempe! I've been having issues with my car, brought it in to get resolved, and upon picking it up today, I found Sonic fast-food trash sitting in the cup holder and storage area in the dashboard. Considering the fact I both never go to Sonic nor ALLOW food/drinks to be in my car, I knew it wasn't mine. I have an electronic license plate that tracks and maps out when & where the car was moved. & bingo confirmed that my car took a nice trip to the nearby Sonic. I'm just super disappointed; it's a clear lack of respect for their customers. I don't allow food or drinks in my car, but apparently Coulter does! See the attached photos showing when Coulter had possession of my car and the exact date and time it was taken to Sonic. Thanks, Coulter, for breaking my no food in my car rule. read more

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Ian has gone above and beyond for our family. Our 2018 Escalade was in bad shape when we brought it in for diagnosis. Lifters were bad (known issues with these vehicles) luckily we still had a warranty and it covered the repairs. Brought it back because we still had issues. Ian made sure we were always in a rental and always in the loop. Our entire truck ended up being rebuilt with the warranty and I was in tears. Ian is the nicest human and always so transparent with everything. The tech got grease inside the ceiling and Ian took care of it immediately. They detailed our entire car. We were very upset with the experience of the GM product and wish it were built better, but Ian 100% made us leave feeling good about everything and we feel very comfortable coming to him for anything. Give Ian a raise! read more

Just received a great deal on a GMC. I'll only be purchasing from Chris Ortiz from now on. He's very knowledgeable and worked to make my family and I feel happy with our purchase. Highly recommend working with him when looking for a new vehicle. read more

This is the only place I will take my car for service. Every time I come they are always willing to help. I was in a bind and needing an oil change, but they didn't have any appointments. Nick was so wonderful and fit me in on a busy Saturday so that I could be driving on the road safely. Everyone is friendly, the lounge is very clean, and they really care about their customers. Only place I will go for vehicle service!! read more

I will say I am not the biggest fan of dealerships when it comes to servicing my vehicles, I kind of see them as a necessary evil. Back in September of 2020 I bought a 1995 Cadillac El Dorado. It's not many people's dream cars but I'm unlike many people. I brought it to Coulter to be serviced on January 11th and was assisted by Jason Thatcher. Jason was super professional, knowledgeable, and very honest in his approach. He told me my service would take 2 hours, which it did. Thankfully my Caddy got a clean bill of health although he did have some recommendations for me to keep an eye on that I'll probably have Coulter do in the future. It's always nice to be surprised by a dealer's service department. Thanks Jason and thanks Coulter. read more

BUYER BEWARE! From the minute you make an inquiry to Coulter they will email you, call you and do whatever they have to do to sell you a car. Trust me, the emails will never stop. HOWEVER, here is a cautionary tale... My wife and I bought a 2018 GMC Acadia Denali from here, brand new in May 2018. The car has run great for the past few years and we have had no problems. But fast forward to 2021 come to find out we have a defective and leaking battery in the car. I call Coulter to find out if it is still warranty as it should be based on the dates (AC Delco - 42 Month Warranty) however Coulter refuses to warranty the battery itself, regardless of the manufacturer warranty BECAUSE OUR BUMPER TO BUMPER has expired. So I ask, is it Coulter who won't honor the factory warranty for the battery or AC Delco? "Well sir, there's no way we can warranty that battery for you." Also, my wife and I just had twins, so we now have 3 children and we have outgrown the Acadia. WE NEED A BIGGER CAR, and we're looking to purchase a Yukon XL. But guess who we're NOT going to buy it from. Coulter, this is a BAD business practice and whether you care or not, we will never purchase another car from you again. read more

Service and follow thru have been extremly disappointing, been working with them now for over 3 month to get my car license and still cant get it figured out went all the way to the owner Ryan Coulter and still waiting. I would never buy anything from them again and will tell anyone looking find another dealership read more

Loved my sales rep, but the service stinks. The worst service department I have ever had. Will take my car to another dealership from now on. read more