If you come here, please please ask for Terry Brown. Best salesman in the valley. My wife and I had horrible experiences at about four dealerships since moving here in June, but AutoNation Nissan made up for all of it. We originally came to see a 2015 Highlander LE but ended up leaving with a 2016 Highlander Limited Platinum. What we loved most about Terry and the AutoNation Nissan crew was that there was 100% total transparency across the board. Im talking out the door price, condition of the car, sales process, fees. Everyone from Terry, to his manager, to the finance manager were totally up front. Honest car sales, imagine that! The car fit my family's needs and then some. Terry was honest, patient and went about and beyond to make sure we were completely satisfied with this decision until the very end. Whether you are selling or buying, come and ask for Terry and you will not be disappointed in AutoNation Nissan. read more

AutoNation Nissan Tempe - Car Dealers Near Me - Tempe, Arizona

I had a very disappointing experience with Autonation today. I negotiated a price with Nik Gingrich on a gently used Nissan Sentra and, after reaching an agreement, signed a document confirming the agreed-upon price and the terms of the sale. I was prepared to purchase the vehicle for cash and was making arrangements to go to the dealership to complete the transaction. Before we could get there, however, we were informed that the Sentra had been sold to someone else. What made the situation even more troubling was that, immediately afterward, we were told that the dealership could sell us a new car instead. That struck me as exceptionally questionable. We had negotiated and agreed upon a specific used vehicle, signed documentation, and were prepared to complete the cash transaction. Then, before we could arrive, we were told the vehicle was gone--but conveniently, they could sell us a new vehicle. I understand that dealerships sell cars and that vehicles can move quickly. But if a vehicle has already been committed to a customer, negotiating a price and signing documentation creates a reasonable expectation that the dealership will honor that commitment. If the dealership had no intention of holding the vehicle, that should have been made clear from the beginning. Instead, I was left with the distinct impression that the dealership was more interested in turning the situation into a different, potentially more profitable sale than honoring the deal we had already negotiated. After more than 20 years of experience in real estate, I understand the importance of honoring agreements and treating customers fairly. Your word, your commitments, and the documents you ask customers to sign should mean something. This experience left me feeling that my time and business were not respected. I would strongly encourage anyone considering doing business with this dealership to get everything in writing and make sure they fully understand whether the vehicle they negotiated for is actually being held for them. Based on my experience today, I would not recommend this dealership. read more

We are loving our beautiful car. And I thank you so much. We have only put 300 miles on it and we have a state reminder of read more

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The service team sucks. They have zero communication/interpersonal skills. They don't really want to help customers they just want to shoo you out of the way. The woman who sat in the first booth was especially RUDE and unprofessional. I will never go here again read more

They are bunch of liars, cheated me out of sales tax as I am a disabled Veteran who is tax except and was told they needed to charge me and state would reimburse me the money. That was a lie anver received my money $1700. Never again read more

I wish I could say I've had a great experience but it's been anything but that. I've been driving a rental car for almost two weeks due to them selling me a car with the check engine light on. I drove home and it popped on which leads me to believe it was always there. I've had limited updates on the car itself and it didn't even come with floor mats. I'd be very careful and thoroughly check the cars before buying anything from this dealership. read more

AutoNation Nissan Tempe - Car Dealers Near Me - Tempe, Arizona

The high level of expertise in communication and keeping you in the loop about what's going on with vehicle maintenance is what keeps me coming back. Thank you Lori and Carlos for your expert level customer service read more

I reached out with an initial inquiry and quickly realized I was no longer interested. Instead of respecting that, Alexander Hunt responded in a pushy and dismissive way. After I politely declined, I was questioned about "just submitting my information" and whether I was "not interested," which felt unnecessary and unprofessional. Car shopping should never feel confrontational or guilt-driven. If a customer says they're not interested, that should be the end of the conversation. This interaction left a bad impression and made me uncomfortable. Poor communication and lack of respect for customer boundaries. read more

AutoNation Nissan Tempe - Car Dealers Near Me - Tempe, Arizona

Great Customer Service and great place to get your car serviced or to buy a new or used car

Shoutout to Alex, made buying a car way smoother Id ask for him if you're car shopping.

Do not go to this location if you're a woman car buying alone. The sales manager had an ego and full of attitude. When I was explaining how badly I was treated and pressured to buy on their time, he wouldn't listen to me. Then interrupted me with a rude comment. At that point I was done. No sale. read more

Service was fine but the lounge was not in the best shape. Needs a good cleaning and a coat of paint, has gloomy unwelcome atmosphere. Water dispenser broken, room temperature water only and obvious taste confirmed that there is serious maintenance that is needed including filter change. read more

Communication with the Service Department SUCKS!!! You can never reach them and they no longer do detailing. What the heck happened to SERVICE???? I'm so disappointed with them and wish I had gone with a different location. Thanks for nothing. read more

We were prepared and knew what we wanted when we went in. All research done ahead of time. The managers in the tower tried not to give us the discount that was offered online. We pointed that out and got the discount. Do your research. Be aware that base models do not come with simple things like key fobs, which we were not told of ahead of time. We will now have to pay someone to do it aftermarket. Also, it is almost impossible to get a hold of anyone at this dealership. When I tried the one 800 Nissan number I got different information than I did when I called the dealership. Maybe it's because it's part of the huge AutoNation conglomerate, but customer service is an important thing when you buy a vehicle and I think they could use some improvement in this area. read more

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Shady took my control arms for the lift and all paperwork contract was only suppose to replace ball joints and then the couldnt find my original control arms and general manager refused to put the vorrect control arms back on it as tjey took mine and now the installed ones ate hitting my coils on tacoma trd offroad 4x4. Heres email from in response to me requesting this be corrected. If you wish to further improve drivability or alignment characteristics, upgrading to larger upper control arms may be beneficial. However, this would be a customer-elected modification and is not a warranty matter. Horrible place Horrible GM And technicians. Had to put a star bit i font even give them 1 i would not send my worst enemy to this place. read more

typical dealership, promised the world...or in this case, promised us a check upon signing a deal for the difference in what they owed us on our trade in...now its been a week and no responses, every call is met with a I"I will have someo one call you back" and then nothing. Dealership owes us $6000. read more

THIS PLACE IS NOT FOR YOU TO BUY CAR!!! I was talking with brandy for a couple days. She looked up a car for me to buy I went. I looked at it. I liked it. I got my own credit with my own bank. I went in to get the car. She convinced me to get a different year car. Then she told me that the bank wouldn't approve that car because it was a different year. She then proceeded to ask me if I wanted her to run my credit for her Dealership bank and I replied no I was going to walk away. Then later said give me some time I will be right back. She went to her managers office and came back and she ran my credit two times without my permission. Once I left, I got a notification that she ran my credit. I texted her and she did not hold herself responsible and lied to me about running my credit. Now my inquiries are above six because she ran it and my credit score got down by a lot horrible customer service! read more

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It was a great car buying experience until they weaseled their way out of honoring an in-store sign that indicates their Certified Pre-owned plan includes one year of maintenance servicing (oil changes). read more

Revising to say some of the staff did try to make it right. I am still not happy about the dishonesty in the sales area or being blamed for a crack that was there by Carlos upon arrival, and not from road hazards with only 500 miles on my car. However, Mia in their finance department and Derek in their service department saved the day with their exemplary customer service and took time to talk with me and care, thank you both, you should be promoted. Mia especially is hands on and truly saved this deal and is very good at what she does. I would recommend the sales staff be more upfront and honest during the sales process in the future. read more

Patiently awaiting a callback from the service mgr to honor the coupon I presented at the time of service only to realize when I left, I was charged the full price. You have my name/#. Carlos was my technician, otherwise great, but didn't take the discount off. Please rectify. read more

Carlos is the best service advisor there. He always takes great care of me. I had a battery issue a few months ago and another Nissan dealer refused to help me (even though I was under factory warranty). Carlos really did the most he could to investigate the problem and eventually fixed it. Fast forward to now, there were some parts sitting and Carlos was the only one to actually follow up with me and get it done. Super nice guys over on the sales side too. read more

Do not sell your car here. The staff in the 'We buy your car' are incredibly unprofessional. Don't bother. The two young men at the front were genuinely so unprofessional and were just watching tik toks the whole time i was waiting for my car to be evaluated. read more

DO NOT USE THE SERVICE CENTER. My daughter (18) took her car to the dealership and was quoted $465 (tax and labor included). She sent me the quote, I approved it, and she went ahead with the service. Simple, right? Well, not so much. I had already purchased a prepaid oil change and a maintenance plus package when I bought the car for her--so those things should have been covered. But when she got home and showed me the receipt, I nearly fell out of my chair. They had charged her $559 (tax included). Turns out, Boyd Hamilton decided to tack on an extra $94 for the oil change and inspection--things that were supposed to be *free* because they were *already paid for*. Last year, when I took her in for service, everything went smoothly. I trusted these guys. I even had plans to buy an extended warranty and upgrade the maintenance plan. But after this? No chance. They took advantage of my daughter, and I'm never trusting this service center again. read more

Purchased my new car here. Prices were insane every where else. These guys didn't add a bunch "extras" you don't need like the other dealers. Gave me a fair price for my trade in right off the bat. Didn't play games like everywhere else I stopped. Wes was my salesman and he was awesome! Friendly and helpful. read more

AutoNation Nissan Tempe - Car Dealers Near Me - Tempe, Arizona

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OMG! My service manager, Boyd Hamilton, is amazing. I recently bought a vehicle from the dealership. My expectations were that since the vehicle had experienced many miles, a post factory warranty might be useful. Mr. Hamilton is not only engaging and friendly, he understands the importance of value as I see it in terms of expenditure and return. He is exacting in managing to navigate resolution of issues while additionally updating me on status. I am well pleased! read more

Was there this morning to see about an appraisal on my vehicle. We didn't go through with it, and I will tell you why. We were not impressed with the constant F-bomb talk coming from your employees cricilating throughout. That was the deal breaker. Our car appraised not far from what we wanted, and we would have taken the offer, but your atmosphere ruined it. Not a great impression was made today. We declined the offer, and will be taking our business elsewhere. Dealerships need to be run more professionally. read more

They don't even deserve the requisite one star. I've never been given such a run-around before. The transmission went out in our 2015 Nissan Juke on I-10 and was towed to this, the closest Nissan dealership. Where it sat for over a week without anyone even bothering to look at it or touch base with us. It turned out it was a warranty issue. I won't go into how many times I actually had to call the sales department and get someone to go over to service and put them on the phone, because they NEVER pick up the phone in the service department. I won't get into how when I eventually got so frustrated that I opened a complaint with the Nissan Consumer Affairs department, how they suddenly seemed to get a sense of urgency, then told us the car was fixed, and we got stranded a second time on the side of I-10 due to the same issue. Our car ended up being at the dealership for over a month, with no loaner car ever offered. Awful lack of responsiveness, no apparent feeling of responsibility toward a client, and the worst customer service I've ever had the displeasure of receiving. If this were the only car dealership in the world, I'd get a bicycle. read more

oh boy from Terry to Nick and all of them over there they suck. they offer you "We owe you" with a ridiculous timeframe like we don't have a life work and a family. they do not honor any we owe you. also be aware of their shady practices. forcing you insurance for lower interest rates, laying about your credit score without showing any evidence. Also their trade in is thousands below market place, they won't bargain nor honor being a customer. They will issue the worst deal possible for you. avoid any AutoNation dealer honestly. just a bunch of Metro wash off employees. read more

Terrible I was here first and Amdana help 2 to 3 customers before me horrible experience

I already made a review regarding the financial department of this dealership. But I also want to add the service department as well. Took my car in recently to get the headlight cover replaced because water was getting into it and didn't noticed until the rain started. They right away accused of it being damaged by me and they couldn't replace it and it wasn't under warranty.( I told them it was under warranty before hand.) I told him there was no damage done to it by me. They then told me they will call me on Monday about it because the part company wasn't open on Saturdays and they didn't have the part for it in the dealership. Coming Monday no call from them, I called them before they closed and told me they still dont know if they have the part or not and call me the next day. (Next day) they called and said that the part isnt covered under warranty. Because from what they saw the headlight cover was "intentionally damaged" which it was not. They just didn't want to deal on replacing/fixing something that was under warranty in the beginning and wasted time. read more

I made an appointment a week ago. The scheduler was very accommodating. My appointment was for 1:40 I arrived at 1:20. Five people offered to assist me and not one of them followed through. A young gentleman came out and informed me my Service Advisor wasn't available and he would help me. I sat, sat, and sat, for TWO HOURS... 1-1 1/2 hours is the standard. I probably should have chosen another AutoNation location. I'd rather drive to Chandler and get done quicker read more

I know this place has a lot of awful reviews and justifiably so based on what I've read; but, I was treated SO well by Amanda as my service advisor. She was super on top of everything, was so sweet, trusted what I was telling her, had my back with my extended warranty company, and got me into a loaner while my car's transmission was being replaced. If you plan to come here for service, I'd recommend trying to directly work with her. And Autonation - give that woman a raise!!! read more

This was by far the easiest vehicle purchase I have ever made no joke no nonsense no up sales just plain simple. The sales manager was great. read more

Do not buy a car from here. It was a whole complete nightmare from start to finish. My paperwork wasn't done on time. The car wasn't properly inspected so I had two major issues with my vehicle which the brakes were almost basically needing to be replaced and as well as my AC they did not check the car before they sold it to me and then tried to blame it on me, but then change their mind when I threaten them with legal action And not to mention the person who sold my car, barely knew what they were doing, and I had to nag them to do their job. They tried to screw me over on the pricing of the vehicle as well, but because this isn't my first rodeo I knew better to use a credit union first do not buy a car here. It's literally such a waste. I highly recommend Honda of superstition !!! I can't stress how much I look forward to going back. I've had my vehicles through them for years. Never had an issue with anything will never go back to this car or dealership or brand ever again good riddance I'm also going to tell everyone I know because they are predatory car salesman thanks for nothing read more

They addressed my issue without any problems. They had to come twice but did not complain. Nancy read more

Purchased our vehicle almost 2 years ago and the truck has been fantastic. The whole sales process as usual was long but the customer service was fantastic. Fast forward to today and after going to QT and Discount Tire to get tires filled we wasted almost an hour because the nozzles didn't fix. Called AutoNation asking if we needed to make an appointment to get tires filled and was told no to just stop in. We drove in as instructed and was met by Rustin who quickly greeted us and asked how he can help. We told him we needed air in the tire and he said no problem give me 5 minutes. After 5 minutes he rolled around with tires filled up. Very happy for the team quickly assisting us and having great customer service! read more

They are understaffed and angry. The service manager yelled at me over the phone. they had my car for 3 days and then said I need two tires to fix my traction control problem. They did not realize that I did auto software for a living and lied to me to make their job easier. Unacceptable. All he had to do is say ok and get off the phone, but no, he had something to prove over the phone. On top of that they were rude and never answer the phone. I had to drive in to talk to a service person. No voicemail, just a circle of prompts that lead to the phone disconnecting. read more

Sleazy service department. Do not use them. We used this dealership to buy out our lease for my wife's car. They offered us oil changes for the life of the loan for an extra $1/m. I had my wife schedule an oil change, when she she dropped it off she inquired about an AC recharge. They told her they didn't have time for it but if she left the car it would be a $150 diagnostic. She declined. 25 minutes later I get a voicemail from Ivan who checked my wife in, he said the car suddenly started smoking and leaking he said they need the car over night. Mind you, the car we bought new and has never had an issue. I called back to inquire and he said "your wife mentioned the AC, well coolant was puddled and it was steaming/smoking" I said "wait, engine coolant or freon?" He said "well both systems are connected, we will need it overnight to diagnose".... I declined and said please change the oil and I will pick it up. He said "the car would be dangerous to drive" We arrive and the car now has a check engine light for the first time... we get it home and the coolant overflow tank was empty, I pulled the code and it was for overheating. There was no splash or steam on the underside of the hood, however some fresh wet coolant was on some of the lower hoses. I refilled with proper coolant and the car is perfect again. These guys were so sleazy that when getting caught in a lie, they emptied coolant from the system to cause a check engine light before we picked it up. They can shove their $1 oil changes where the sun doesn't shine. We will never be back. read more

I bought a used car online from them since I live in a different State. The sales person Mayu was fabulous but the finance person, Mr. BAILEY HUGGINS snuck in an extended warranty despite me EXPLICITLY and in writing asking him not to. He also tied the interest rate to this package which is TIED SELLING and is highly illegal in all 50 states. I requested to cancel the warranty after I found out there is no autonation within 100 miles from where I live. The finance person ghosted me as I kept trying to cancel my warranty. Finally, I was able to get a sales manager on the phone and he agreed to cancel the warranty. It's been more than 90 days since I signed the cancellation document, and the amount for the extended warranty STILL hasn't been credited towards the principal balance of my loan. The car has also had transmission problems since day 1 of receiving it and trying to get it fixed has been a nightmare. I would absolutely not recommend this place as they will try every dirty play in the book. If you are looking for a car at this place just walk away. It's not worth ever dealing with this dealership. read more

WORST!!! 0 Stars. I wish I had seen the BBB review. This has been a nightmare. Bought a car and had some issues with it. Everyone's review on service and service manager Derrick is on the nose. Everything that other reported was same here: -Derrick are probably the worst customer service people I have ever met. -Can I give negative stars -I have never been so stressed and so disgusted in my life with the lack of urgency and customer service that is being displayed by the service department -The service manager yelled at me over the phone. -On top of that they were rude and never answer the phone - I had to drive in to talk to a service person. -No voicemail, just a circle of prompts that lead to the phone disconnecting. - I've never been given such a run-around before. Buying a used car was the easy part. Them telling me it was still under manufacture warranty was easy for them. Car ends up having a major defect, suddenly they were wrong abut the warranty. -With over 25 phone contacts over 3 weeks they have yet to call me back or message me in any regard about the refund. I can keep cut-pasting but wow..... i wish i had seen this before :( read more