I bought a used car (private sale) and took it in to big two for a full inspection. The inspection cost was astronomical. 215 dollars for basic vague information about what's wrong with the car. Two of the estimated repair costs were TWO separate 200 dollar charges to use the diagnostic tool. Let me clarify that. They wanted 400 dollars in the estimated repair cost JUST to use the diagnostic tool to figure out what's wrong DURING a full and complete 200 dollar inspection that's supposed to tell me what's wrong with my car. I will never ever go to a dealership again for as long as I live. when I went to pick up my car they just gave me a few pieces of paper stapled together with generic vague short details about what could be fixed on the car with a 7,000 dollar estimate. At no time did an "expert" explain to me anything about the process or repair cost breakdown. They really live up the the dealership stereotype. Stealership read more

I received horrible customer service from the finance department when signing the paperwork. I paid cash but they don't offer any support in completing a wire transfer. The guy was rude and tried to rush me through the process. He took it personal when I refused a $4,000 extended warranty. I let management know about my experience and no one has reached out. Do yourself a favor and avoid Big Two Toyota. read more

A week ago I came to this location & spent just under $4500 on work for my truck. Most of the work was done correctly but they did not bleed out the brakes when I got new brake pads and rotors etc.. almost causing me to get into multiple car crashes. Not safe at all for myself for one but I also have 2 young daughters that ride in truck with me. Extremely unsafe & very disappointing. Not to mention when I picked up my truck they didn't even run my vehicle thru for a quick rinse. I had to ask a tech before leaving to get that done. The work took days longer as well than I was initially told, I guess that's normal with this location speaking to others in the waiting room... I have to come back to get this work REDONE CORRECTLY, which is a huge inconvenience for me since I live 40 mins away. Leaving this review in case this happens to someone else and hopefully they don't have to go thru with this headache like I had to. read more

I made an appointment for a service and the app said it would be $259. I showed up for my appointment at 11:40 am. They told me the price was incorrect on the app and they quoted me $750 for the same service. $500 more. Instead I opted for just the oil change and tire rotation for $150. They told me it should be done by 1:50pm. I decided to stay there in their waiting room and work remotely. At 2:30 I had not yet heard anything from them yet so I packed up my stuff and found the employee I was working with. She told me they were running behind and she couldn't say if they would get it done in the next hour or two. I decided to get my car and leave. Honestly the experience couldn't have been worse. I would give zero stars if it was an option. read more

Big Two Toyota of Chandler - A quote of the service when I scheduled my appointment. - Car Dealers Near Me - Chandler, Arizona

Awesome dealership! Bought a Camry here. Sales team was great. Inventory was solid. No issues at all.

I would strongly caution anyone against buying from Big Two Toyota. A close friend of mine went in to purchase a car with cash. The dealership told her she could bring a personal check, but then pressured her into filling out a finance application, claiming it would only result in a soft credit check. In reality, they ran a hard inquiry. When she confronted them, the staff -- including the finance director -- were rude, dismissive, and unprofessional. She ultimately went to her bank, got a cashier's check, and paid cash anyway, but the experience was needlessly stressful and dishonest. This dealership misled her at multiple points in the process. If you value honesty and professionalism, go elsewhere. read more

Big Two Toyota of Chandler - A Toyota - Car Dealers Near Me - Chandler, Arizona

What we were told was going to be a 90 minute 10,000 maintenance appointment, ended up being over three hours. Never once were we told by our check in person what was taking so long, we always had to ask. After three hours of waiting, the vehicle was finally being worked on. Three hours??? Very bad scheduling. And bad customer service. read more

My last service visit was a joke. I got the free service from my purchase, so they changed the oil. When the next service was due, I did it myself because the female service advisor was rude. Anyway, I went to remove the oil canister and couldn't get it to break loose, so I grabbed an extended handle ratchet and started pulling, hard. The oil canister tool actually broke in half I was pulling so hard. I went to Big Two to have them remove and replace the part. I had to deal with rude female service advisor, they took it back and replaced the filter. She then lied to me telling me the oil canister was only on had tight and it came right off. BS!!! Crap out of spec work my their "mechanic" and a liar of a service advisor. I won't return. read more

We unexpectedly had to purchase a car after mine broke down, and walking into the dealership we were honestly stressed and overwhelmed. Thankfully, we met Doug "Pops," and he completely changed the experience for us. Doug made the entire process stress-free and even fun. His comforting, kind energy immediately put us at ease, and he truly went above and beyond to make sure we felt confident in our decision. He was patient, genuine, and never once made us feel pressured. We loved getting to know him and hearing about his family -- by the end of the day, we felt like we were family too! We can honestly say we would not have bought this car if it weren't for Doug. He made all the difference. Doug is amazing, and we are so grateful for him! If you're looking for someone who truly cares, ask for Doug "Pops." You won't regret it! read more

NOT RECOMMENDED for puchasing a used car. I bought a 2023 Mazda there with a 30 day dealer warranty. When my battery went bad and I tried to arrange service, they stopped returning my calls... that's COMPLETELY RUDE. Since I'm in Tucson, I am just going to pay for a new battery since it's not worth the hassle They assured me that they would extend the warranty a week, since the first 12 days the car was in THEIR garage, while I was out of state. But the salesman, Jim Testa, didn't follow through. Neither did the Used Car Manager, ,Dana Stephenson (?), who wrote to ask if I had any questions and then never returned my call. read more

I made an appointment on Wednesday to bring my Prius in for service at Big Two by 7:20 the next morning , after my car developed numerous problems causing it to sound a very loud alarm. I arrived at 7, and cars were already backed up in every lane. A Service Advisor, Steven Russo, checked my car in, and I proceeded to wait for three hours before he contacted me by email (why I don't know, since he could clearly see me in the waiting area) to let me know that he had an estimate for the work. I wasn't surprised that the bill was so high, especially because my brakes had been "chattering" for a long while. When that first occurred, I took the car to Brakes Plus, but they could find no problem. I agreed to whittle down the work to the more crucial jobs, and the estimate came to $4700. I asked if it could be done that day, or if I had to bring it back, and he said it could be done within the day. Since the Prius is our only transportation and since I'm on a crutch after I tore the meniscus in both knees, I said I'd have to wait for the repair. Never once did he offer to call a Lyft for me, so I thought that Big Two no longer did that for customers. Nine hours after I brought my car in, Steven comes to me and sheepishly tells me that the technician didn't want to rush the last job. He offered to give me a loaner car, but I asked just for a Lyft ride, since I live only 2-3 miles away and we were talking about one remaining job. He agreed to that, which made me wonder why he didn't offer the Lyft 9 hours ago, to begin with! I grew concerned today when I didn't hear from Steven, but I planned to call him if I heard nothing by noon. He called around 11:00 and said my car would be ready by 1:00. But 1:00 came and went--so did 2:00 and 3:00, at which time I called him but had to leave a message asking for an update. He never once returned my call. 4:00 and 5:00 came and went, and then I decided to go over his head to the Service Mgr. (Dave). That finally got the ball moving again, but by that time I was furious and beside myself. Long story short, he arranged for a Lyft to pick me up at the house, and I paid the bill--which now came to $5,097.80, with waste disposal and taxes. Also saw Stephen on my way out to get my car, and he acted as if we had no problem at all. No explanation, no apology. So I told him that I had nothing to say to him. He already wasted two days; he didn't deserve one more minute of my time. My late husband was an ASE-certified master auto technician, and he wouldn't DREAM of treating a customer as Steven Russo and Big Two Toyota treated me. He also refused to work for any dealership for many reasons, and I always tried to follow his lead. But there are just some problems that after-market auto shops and techs aren't equipped or trained to handle. I can tell you with 100% certainty, though, I have NEVER had such poor service from Big Two Toyota Chandler--where I first bought my Prius fresh out of the wrapper, btw--and I hope I will never have to go there ever again! If I could give Steven Russo ZERO stars for being the incompetent boob he showed himself to be, I would! read more

I will never send my car or my wife to this dealership again for service. Of the 5 times she has gone 3 of them have resulted in her leaving in tears. An appointment was made for 9:20am. At 1:15pm they finally came back out and said that there were additional services recommended. We also have issues with Spotify connecting to the car. They thought they could come out and tell her that it was a Spotify issue. They are awful people and have horrible customer service. We will never go back. read more

I definitely do not recommend this place. My car took four hours to get an oil change. On top of that when we brought it when they brought me my car back, I was missing his hub cap. The person that made it pop off didn't care just threw it in my trunk. Very long wait I know it's the weekend and that's when everybody gets their car taken care of, but I definitely do not recommend this place at all. I definitely will not come back. read more

I've been trying to get in contact with someone for the past 2 months about figuring out my leasing options and i've been passed around to 10 separate people telling me all different things and giving me all kinds of excuses. I was told someone would reach out to me on Monday and it's currently Saturday, of the FOLLOWING WEEK. If you are calling or setting up an appointment for more information, do not bother. You will not get a clear answer and they will have you running in circles just for help. Screw these guys read more

Very professional and courteous service dept. Tom Wasnok was very helpful in fulfilling the required 20K mile service and programming a smart fob for my 2025 Toyota Camry LE. This will be my go-to shop from now on for all my service needs. read more

Big Two Toyota of Chandler - Car Dealers Near Me - Chandler, Arizona

I've been with Toyota for years! Big Mike in service is the best! He provides world class service and really takes care of his customers as if they are family! I just ordered a new car but made sure Mike was going to be there for at least a couple more years so I can continue working with him! I definitely recommend servicing and especially with Big Mike! read more

I knew they had a poor rating but most Toyota dealerships seem to. I scheduled a specific service on my truck. I was told it would take all day. I would have to wait. I made an additional appointment in the area at 4pm as I drove an hour to Big Two from my home. I added on an oil change because it was needed. I arrive early to find out they didn't order the parts for the job. I went ahead with the oil change and bumper replacement estimate. It took 3.5 hours. And of course I was in the valley until my 4 pm appointment. I was respectful to show up early for my appointment with them but couldn't be shown the same respect for my time. I will never return. My time is valuable. I will say that Al was my check in guy and he was great! read more

Over a month ago, a Toyota employee was conducting a test drive with a customer and negligently side swiped my husband, causing significant damage to his truck on the freeway. The Toyota test driver was cited by police at the scene. Since then, we have received nothing but delays and a constant run around from big two Toyota and their insurance. We have three young children, and we were required to purchase new car seats out of pocket due to the accident. We are still waiting for reimbursement and for Toyota's insurance to take responsibility and cover the repairs. It has been an extremely frustrating experience and the lack of communication and accountability has been unacceptable. At this point, I cannot recommend doing business with this company. read more

Be careful, ask a lot of questions. IMO service advisors do not advise. I've used Big Two Toyota for years (Juan R is awesome), had another issue that pushed me to other Toyota dealerships for service. Decided to try Big Two again due to proximity, but think that was a bad decision. My Sequoia didn't sound right when starting, thought it was the battery. Well drove it into service drive and told Service Advisor I need an alternator...because I had (2) Auto Zone guys say my battery is good, but thought the alternator is starting to fail. Well, $1,360 (after $150 discount) later alternator was replaced and got email saying, " We replaced the alternator per your request, but it looks like your starter is failing. The vehicle started fine when it was pulled in, but when the tech went to pull it out after he had the work finished, he noticed the starter issue on 2 tries and then it was normal again. Unfortunately, to replace that starter is an additional $1275+tx over the initial $1382+tx. I was able to do $150 off the initial $1382 and can do another $150 off on the starter repair for you if you want us to take care of it." Wish I would have been "ADVISED" to check alternator to confirm that was issue...but we will never know weird sound when starting was alternator or starter. read more

Will not honor warranty on paint. My son took his 24 GR Corolla in to have oil changed And bring to their attention the paint started bubbling on the rear bumper. (This is a well known fact with Toyota that their white paint sucks and peels/bubbles) They tried to say there were scratches in the paint and that's what caused the paint to bubble. Seriously?????? Look at the photos. There is NO scratches on this paint. There are two bad spots and a third starting. The third photo you can clearly see NO scratches. They literally bullied my son in that service department and told him he did it. They also conviently did not document his request to look at the paint so we would have proof. I am filing a complaint with BBB and will be in this dealership myself a Monday. Edit: my son took it back and spoke with the supervisor. They are saying some liquid or something that is on the rear light are what they are saying caused it now. Funny, it was scratches and now it's from something that dripped on the car? Anything to avoid accountability, right??? Even though the photos that show the "substance" are NOWHERE near the peeling paint and it wiped right off. I'm sorry, but your paint should with stand normal outdoor elements. This place is a joke. (See last two photos) At least they took photos and documented is as requested this time- they are sending photos to see what factory says. I'm sure we all know they will blame it on whatever liquid whatever that was. Even though it was wiped off right in front of them and there wasnt damage. Update 4/7: Service manager called regarding paint issue. Said "did you know there is something on the taillight that dripped down?' So they aren't going to cover it because of the tree sap or whatever that's NOWHERE NEAR the damage. Look up the white paint on any forum for Toyota. HUGE issue with it adhering to the plastic- but they will blame this on their customers. So the are saying their paint will not hold up to outdoor elements. I have attached a pictures of the "liquid". It is nowhere near the pain damage nor is there any "liquid in/on the paint damage. read more

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Absolutely terrible experience with Big Two Toyota. There was zero communication about our truck being finished--we had to chase them down for updates. On top of that, they couldn't even complete the recalls and never bothered to call us. I understand that parts may not always be available, but they should have communicated that, especially after offering to complete the recalls today. To make matters worse, they couldn't even arrange an Uber to our house as promised. Once again, this should have been communicated. If I could rate the service center zero stars, I would. If you're looking for a dealership that values communication and professionalism, stay far away from this place. And if you do decide to get your car serviced here, do yourself a favor and ask for anyone but Dylan. read more

Had a good car buying experience, I think for the first time ever. I told them what my budget was for a corolla, my time was limited, and they were able to get it to me in under 2 hours, start to out the door, at a price I was satisfied with. The dealership looks great, has a cafe and kids area. I hope the service department is good! read more

Absolutely horrible communication from the service department. I took my 2023 Tacoma in for a timing cover leak (labor intensive) I dropped it off Tuesday and was told it would be ready by Friday. I use my truck for work so I needed it back ASAP. Friday comes along I get 0 calls, 0 updates. My advisor is off on Friday and apparently everyone else is too. I had to look up the staff online in order to call Toyota... NOBODY picks up other than the sales staff. I've had bad experiences with big two years ago but I gave them another chance because it's the closest dealer to me. Avondale Toyota is where I should have gone because that's where I bought my truck in the first place. I want to bet money on my truck not being properly taken care of too. I guarantee that I will have to come back because the techs did something wrong. If I could put zero stars I WOULD!! read more

I wouldn't even have given 1 star if I didn't have to in order to leave the review. By far, the worst, most unprofessional organization I've ever experienced. Changing of numbers, interest rates, no straight answers and with all that aside had still planned to purchase the Tacoma because it had everything needed. Confirmed a 4:30 same day appointment with a manager to purchase the vehicle, at 4:15 literally as we were pulling into the lot, received a text saying the truck was sold, but they had other inventory options. Mario was the ONLY person who was professional and customer service oriented. Everyone else was terribly unprofessional and the reason used car salesmen are stereotyped. It's no doubt a blessing this fell through because dealing with them is/was a nightmare. We'll never be back and will definitely share the horrendous experience with any and everyone we know so they don't waste their time like we did. Avoid Big Two Toyota like the plague. read more

Review for Sunday Feb 4th, 2023. With online information we were directed to this dealership to see two vehicles of the model we desired. Well, after being greeted and asked by three associates if we'd been helped we were informed that they did not have either vehicle on their lot. While I understand that inventory can fluctuate, I can see not having one of the two cars but not having either PLUS asking for a deposit to have one brought in to test drive was disappointing. I understand that deposits are needed from time to time but we feel like we wasted our time. Our salesman was over the top with conversations trying to build a rapport and a tad pushy but that's to be expected. In the future, I hope this business can manage their online listings better and can work towards enhancing their customer's experience. read more

Purchased a new Camry. Matthew Alejandro, our salesperson, was very helpful. He was patient with the four of us and our decision making process. I recommend Matthew as he is courteous and knowledgeable. We were happy with the price at Big Two Toyota. read more

I left empty-handed. I ordered a brand new car, put $1,000 down, waited several weeks, and still left empty-handed. What a disappointment to look forward to a new car and then pay for it and not to be able to leave with a car. Big Two TOYOTA didn't trust me. They assumed my check was going to bounce even though I have an exceptional credit rating. I found the leader of the Internet department to be rude, demanding and condescending. I don't know if the bottom line is greed but they definitely did not have my best interest in mind. I am so hurt and disappointed. I don't know why they're advertising "Ready set go" when they're letting customers leave empty-handed. read more

Big Two Toyota of Chandler - Car Dealers Near Me - Chandler, Arizona

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My service rep Thomas was very helpful. I loved how he didn't make me feel overwhelmed. Especially since I was already having problems with my car right before my vacation! He handled everything and kept me updated during the process. I would recommend Thomas if you're at this location getting serviced done. read more

TERRIBLE! DOES NOT HONOR APPOINTMENTS!! I had a 2pm appointment for a basic oil change, showed up 15 min early (as I do for all appointments) and was told "we can't take your car today, we've already hit the maximum amount of vehicles for today." Umm... what is the point of HAVING AN APPOINTMENT? I made my appointment weeks ago and took off work today to be able to make my appointment, then Big Two Toyota won't honor it and perform a simple, fast oil change. Mark told me to next time show up "a couple hours earlier" for my appointment, what's the point of having an appointment!? Terrible customer service. I was looking at buying a new car from them and was in touch with a salesperson and scheduled to test drive a car this weekend, guess what? NOPE! read more

Great service and sales. Family owned and willing to work with you patiently. I highly recommend this dealership for your purchasing and service needs. read more

Dropping off my car. The customer service was great. Picking up my vehicle from kids that are too busy talking was rather frustrating. Very rude and awful customer service. Took awhile and to get help and then rude. read more

I just waited 4 and a half hours for a tire rotation and oil change. Why the actual. My whole afternoon is completed gone and wasted. I started coming here because I had Toyota care but now that I'm paying out of pocket I'm done. This is complete insanity to make me wait 4.5 hours for that. The people working here were nice about it cool but it doesn't change the fact that the service time was absolutely absurd. read more

My 2nd purchase here with the first being over 10 years ago. We had the same salesman Rick B. for both purchases which is impressive in itself. They were very accommodating and patient and found the exact vehicle with the exact options we wanted. We had to wait for the vehicle as it was just coming off the line. All in all a very good experience from sales to financing. Well done...again! read more

AVOID!!! this review is for the SERVICE DEPARTMENT only. I had no issues with sales. Sales wasn't bad and that's why I'll put 2 stars. If you need to SERVICE your car AVOID THIS PLACE AT ALL COSTS. I SCHEDULED AN APPOINTMENT for an oil change and was never called or notified about anything. It wasn't until I got there that I was told they weren't going to do an oil change. They should have told me that as I was still in my car. At least give me the option to leave. They told me they weren't going to do an oil change they would do a 5k inspection and rotate the tires, but they couldn't tell me how long it was going to take. Even an oil change would have taken over an hour. The reason why I am telling you to avoid is not because of how long it takes but because of how they will treat you. The service guy we had was rude, and completely unprofessional. He did not apologize for anything. He talked down to us for passing his desk as if we were idiots for not knowing it was his desk. It was my first time Mark. How am I supposed to know where your desk is?! His demeanor was incredibly off-putting I'm afraid to step foot in the building again. That's unacceptable to be treated like that. That's what I expect from a HS bully not a grown adult working at a car dealership. read more

This is the second time I've been here. The first time seemed like a marathon took forever even with appointment.They told me that was unusual not the norm. This time it was even worse~ I had a 7:40am appt hoping not to have same bad experience. I arrived at 7:20am waited in line for over half hour . The girl outside was pleasant enough but said my random Advisor called out. It took about 40 minutes for someone to come out and take my info even though my car was first in line. I went inside said I'd wait was told 2 hours... btw for an oil change. It is now going on 4 hours I've been waiting and no idea when I will leave. So much for scheduling a very early appointment ! Disappointed read more

Just skip the service dept and go straight to the sales guys... We brought our kids 2011 Camry in because the AC was blowing weak. We were shocked to get a text message with a 17 item list (over $8000) On that list was an estimate of $75 to change a license plate light bulb. The best part is- a service rep never even called to explain. Instead I recieved a sales call asking if I'm ready to upgrade my car. Terrible experience- I will never come back to this dealership. read more

Big Two Toyota of Chandler - Estimate I received by text message - Car Dealers Near Me - Chandler, Arizona

Really awful place took forever and after eventually buying a car my battery is smoking and burnt up within 3 weeks awful place don't recommend read more

One of the worst Toyota dealerships I've been to in the Valley. It's been my primary dealership for the last 8 years or so, and though it's my closest dealership I'll start to go out of my way to go to other dealerships. For some reason the staff at this specific Toyota dealership always seems like they don't wanna be there. Whether it's in person or talking to them on the phone. Took my car in for service last week since they sent me a promotion and not only did they take hours for a simple oil change (with appointment) but the atmosphere was unwelcoming, staff just seemed in a bad mood and some of the staff just looked disheveled and did not give off the vibe of a professional. Also had a few of them make smart or snarky remarks. As my latest example, I called to ask for pricing on a part for my vehicle and when I respectfully asked for the part # (obviously to shop around) Tom replied with "well I already closed out of the screen and customers usually don't ask for part numbers because that doesn't do them any good". To be fair he gave me the part number anyway and I understand you wanna make your money but at the end of the day the customer is gonna do what they do and it's not hard to just be helpful and professional. Instead these folks make you feel like an inconvenience to them. Now I'll most certainly not be buying my part from here. Hate to leave negative reviews but this dealership has really gone downhill and all of my experiences calling here or going in for anything as of late have not been good. Seems like management could benefit from working on improving customer experience at this location, maybe look at how some of the other local Toyota dealerships are running things. read more

I dropped my car off at 11:30am for a 2 hour appointment. No contact was made to tell me my car was done. I called at 3:19 and was on hold for 21 minutes when someone finally answered and sent me to voicemail. I left a message and still no call back. I called again at 4:59 and someone finally picked up after 13 minutes. He wanted to know my advisors name (Alex Carillo) but I didn't want voicemail again. I asked if he could please just look it up in the computer to tell me if it was done. It wasn't. I finally went in at 6pm hoping it would be done. The cashier (not her fault) told me someone should have called or texted. I never received any contact from the service department. The woman next to me in line also never received a call. What HORRIBLE customer service. read more

Big Two Toyota of Chandler - My phone record showing how long I was on hold - Car Dealers Near Me - Chandler, Arizona

Made an appointment online for Saturday at 3 pm. I didn't know they closed the service center at 4 pm. They did an express oil change. I checked in with Fred Hottenroth who assured it would be an hour wait. I waited in the lobby grading papers, since the WIFI was working. When my car was ready Fred came to get me. I ended up getting an engine filter from service dept. I had a coupon for my oil change. I haven't had an issues with this dealers service department. Every time they have been honest and always try to help with spacing out what I need, so I'm not hit with a big bill all at once. If you maintain your car, there shouldn't be big issues that arise. If they do just see online what coupons they have. See you guys in 3 months for my next service. read more

Big Two Toyota of Chandler - Kids area - Car Dealers Near Me - Chandler, Arizona