I was completely satisfied with the very good help form Micheal who we had came upon. He showed us around, directed us to vehicles we were interested in, and was completely helpful and very very nice. Towards the end of our visit we got rudely interrupted by barb, she completely cut off Micheal and anything he had to say to us to try and help us, she proceeded to say "he always steals my people," when we never set an appointment with anyone, we just showed up to get some help and look around before we got rudely interrupted by barb. She kept saying we got referred by someone when we have never seen her in our life, she kept cutting off Micheal and would not let him speak one bit, she continued to tell Micheal, "go ahead and help them you can keep trying, keep trying tho." With attitude and very rude to Micheal to try and get our attention when we clearly were not wanting any help from barb. Very rude customer service by her and absolutely ruined our search for a vehicle which we then proceeded to leave and go look somewhere else, I do not recommend that two faced barb, Micheal looks very young and was very nice all while trying to get us help to find out next vehicle, will not be coming back ever especially with that old lady working there, Do not recommend Barb once again. thank you Micheal for your help. read more

I reached out via email for the first time ever asking about a vehicle and shortly after received a phone call from Derrick Bunting. He was has helpful answered all my questions and listen to my wants and found the car that was perfect for me! I never felt pressured. He connected me with Chris Bertone, as well. Both of them are so genuine, made the experience of buying a car feel simple and straightforward. I really appreciated how Derrick and Chris are responsive and personable are and continue to be after purchase. I absolutely recommend connecting with them both if you're looking for a new vehicle. read more

Barb was amazing from start to finish! She really listened to what I needed for my family and knew the 2023 Kia Sportage X-Pro was the perfect car for us. She was right -- I absolutely love it! What impressed me most was her dedication. It was the day before her birthday, and she stayed late to help me and was back early the next morning. Even after the sale, she has continued to check in and help with anything I need. The entire Horne Kia team has been kind, welcoming, and genuinely helpful. Someone give Barb a raise -- she truly cares about her customers and represents Horne Kia incredibly well. Highly recommend! read more

Horne Kia - 2023 kia sportage - Car Dealers Near Me - Gilbert, Arizona

Appreciate the opportunity to sit down, but we already purchased the vehicle elsewhere. As stated it was a simple transaction of a specific vehicle we wanted. Your dealership is the only one that didn't respond with a quote. Being out of town, we were unable to come in to look at cars. We knew what we wanted. it was very specific. I suppose you can discuss this with Mr. Galvin, who was sending me emails telling me to come in. Interesting reply from April S business owner and Josh Bauman. Not sure who I'd be dealing with. Seems an odd way to run a business. read more

1/29/26 Last visit at Horne was for my 2023 Telluride. Vehicle August 2025 production lot custom ordered Telluride SXP and rumored final model year of their V-6. This is my third Telluride. This is my second visit to my new dealership, Horne KIA who has earned my business after a disastrous experience at my previous dealership. See that review for more details. Service bay express lane Arrived at 7 am appointment for my post engine break-in period oil change. Mileage was at ~3k. Service greeting 5/5 I was promptly greeted by a service attendant who was welcoming and got me checked in. In a minutes I met my service advisor Reid who was very customer focused and a fellow gear-head. He had I headed to the lounge in short order. Customer Lounge 5/5 Horne has a great facility including its customer service lounge . WiFi and workspace for those connecting to Yelp, the office or checking the news. During my wait I received periodic text status of my vehicle, so welcomed! In approximately one hour Reid joined me in the lounge went over everything they did, what wasn't necessary this trip and put us on back one the road! Thx Horne KIA for great customer care! Drive well my friends-SYOY! read more

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Bought EV6 at Horne. Had some misunderstanding about exact model and features we were getting. Manager was super helpful. They went out of their way to make sure we were happy. We will definitely go back there. We also recommend speaking to Jaedyn, especially if you're shopping online. He's very knowledgeable about cars & features, and very pleasant to deal with. read more

Horne Kia - Love are new EV6 from Horne Kia. - Car Dealers Near Me - Gilbert, Arizona

Still have not heard from manager Josh Baumann? Unbelievable business! Even better, the mirror Austin Bacon said would cost me $3200 to fix... took it to the local mechanic in my city and he fixed it for free. All he did was pop it back in place. Not only do they not return calls or emails, they obviously don't even know how to do their job. My safety was not a priority to Horne Kia. My Telluride was 2 months old as well. Warranty....no such thing. Also had a nail in my tire. They charged me $800 for that..... read more

Horne Kia - Kia telluride - Car Dealers Near Me - Gilbert, Arizona

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First strike was we pulled up and all Of the customers and handicap spaces are filled with their cars with their plate on it. No where to park. Second, the girl that I was supposed to work with walked toward me chewing gum. And I could see it. Sorry that is so unprofessional. I talked to her before I came and she still acted like she wasn't sure if she could help. I will change my review if things improve and hardly anyone is in here except employees. Things didn't get any better when the manager came over and he was very rude. I know now why my daughter, when purchasing her car, chose not to use this dealership. I wish I had never wasted my time here. read more

I would not recommend this shady place. They are beyond tacky. Do NOT work Derrick Bunting and Josh Galvan. Josh was extremely rude and unapologetic when he sold a car I was coming in to get 2 hours before I got there. They're shady, rude and have zero integrity. I had countless warnings not to work with these snakes and I should have listed. I would highly suggest going to another Kia dealership for your purchase. read more

Wow I have a friend that bought a new Kia Sportage she drove it home and the next morning the engine light came on and now it's been 5 days and still yet to hear back from them. Are they selling junk read more

5 Stars -- Excellent Parts Department Huge shoutout to Kia.Parts. Every order shows up quick, packed safely, and they double‑check everything so I never get the wrong part. Super dependable team at 1465 E. Motorplex Loop, Gilbert, AZ 85297 -- 855‑363‑8801. They've earned my trust for all my Kia parts orders. read more

Haidar and Abdul- do not let them sell you anything. Never got back about my issues but bothered and bothered me about the stupid survey until I filled it out thinking everything was fine. Now I have a chip in my car and scratched console I don't even want to go back and have them fix because I get the run around the whole time I'm there. Also I know now this is how they always are. Bf parents went to look at a car and they were inattentive and rude. Only liked me cause I was looking at the showroom car. Also Haidar gets tired and tells you he's going to go rest in his office instead of actually handling your issues. Go to literally any other Kia. read more

Horne Kia - Buff marks and a chip in the middle that was not there before I took it in. - Car Dealers Near Me - Gilbert, Arizona

I would give zero stars if I could. My wife was quoted one price for an oil change, but when we picked up the car, the price was different. The final total was $183 for an oil change, which is already extremely high, and it was supposed to include topping off fluids and a tire rotation. Neither of those services were done. I top off our fluids myself, so I know they weren't touched, and two of our tires have identifying marks that prove they were never rotated. Kia lost a customer over $40 and a lack of honesty. If you're going to charge premium prices, at least do the work you say you're doing. read more

Thanks Steve in Service at Horne Kia . Your the bomb! He took care of my problem and me very quickly. Horne Kia is the only place I will go. read more

Horne Kia - Car Dealers Near Me - Gilbert, Arizona

Walked into Scottsdale Porsche dealership to test drive a Cayenne, no need to fill out a credit check. Test drove multiple Cadillac Escalades and purchased one, no need to fill out a credit check form until we were ready to purchase. Walk into Horne Kia to test drive a Kia Sorento which you inquired about over the phone with multiple people, they want you to fill out a credit check form. There is no moral of the story here. Maybe their company policy is just is. If no stars were an option I'd give it one star. I really want to test drive a Kia Telluride but it seems that will never happen unless I want my credit to get dinged. read more

Barbara was amazing and super helpful. I came in to trade in a vehicle and everything was super smooth.

Had my Kia sorrento serviced here in July. After dropping off my car, I was waiting for a shuttle driver to drop me off. My service agent asks an employee if he can drop me off at my work while I get my car serviced and he responds "are you f*cking kidding me?!" He still dropped me off but that was obviously extremely unprofessional. My service agent apologizes and said she will bring this to her manager. They then quoted me a price for repairs and follows up with, "because of how one of our employees acted, we'll give you 10% off your service costs" being a veteran and already receiving 10% off, I asked if that's an additional 10% off and they said no. So ultimately no discount was given other than the one I was going to receive before the staff was unprofessional. The service agent then says the next oil change is on her and gave me her business card. Fast forward to today, I have an oil change scheduled and the service agent scheduled me and confirmed that the oil change would be covered. Only to receive a call 30 minutes prior to my appointment time and said that they have a new manager and the new manager said they would fire her if she gave me a free oil change. Definitely will be taking my business elsewhere. I saw how terrible the reviews were for this place and thought, maybe it's not worth writing a review, there's already so many bad reviews. But seeing the business owner respond to some of these with "your experience does not reflect on how we do business typically" is kind of hilarious considering there are obviously more negative reviews than good ones. read more

Always have gotten great service at Horne Kia at Horne Kia. Which is my soul Kia four years ago always gone in for my maintenance people are great. They are very nice and friendly and very comfortable to sit and wait. They have TV , fresh, coffee, machine, free, water, vendor, machine, Nice clean restroom, and all you need while you're waiting eight. Gift shop . Very friendly courteous. You can even look in the window to see if your car is being serviced . Went in today to have my car check up annually and Austin was very nice. Did a great job appreciated his kindness and give me all information on my car. Highly recommend. Suzie steward read more

Horne Kia - Car Dealers Near Me - Gilbert, Arizona

Salesman was incredible so I'll save that for another review. I picked up a car for my daughter that was a fresh trade in and had yet to be detailed. It is a nice car but it was filthy. Not a big deal. When they put the deal together they presented me with an $899 charge for ceramic coating and $499 for window tint. The car had no tint and hadn't even been washed, much less ceramic coated. I had to argue back and forth three times before they discounted it and the sales manager swore it had been ceramic coated. What an incredible joke. Stop lying. This is exactly why people hate car salespeople. read more

I have to say this has been one of the most disappointing dealership experiences I've had. From the original vehicle purchase in 2023 (see my previous review) to my most recent visit, the pattern of poor service has continued. In September, I brought my vehicle in for a routine oil change. The visit went smoothly. I was informed about the remaining brake life, tire tread condition, and recommendations for wipers, engine air filter, and cabin filter. Dustin answered my questions thoroughly. I chose not to proceed with the additional services at that time. He also informed me that I had one complimentary oil change remaining and advised me to use it before March. Fast forward to today, I returned for what was scheduled as my final complimentary oil change. The service took an unusually long time. When Brian presented the invoice, I was surprised to see a $151 charge for an oil change and tire rotation. I disputed the charge immediately. Brian stated he spoke with management( thought only salesmen used that line), but returned saying there was nothing they could do. I was then informed that Dustin had been terminated shortly after my last visit. In addition, no one reviewed any service findings with me during this visit. At my previous appointment, I was told my wipers and filters needed replacement. This time, there was no mention of them at all. That lack of consistency raises concerns about the accuracy and transparency of the service process. Given this experience, I now question whether the work was performed properly. I will personally verify the oil and fluid levels because I no longer have confidence in the service provided. I also typically receive a follow-up "How did we do?" email after service visits. I did not receive one this time, which adds to my concerns. Based on these experiences, I will not be returning for future service or vehicle purchases, and I cannot recommend Horne Kia to others. read more

THIS STORY NEEDS TO BE HEARD. My husband and I had been shopping for kia carnivals for many months until we found the exact one we wanted at Horne. We were told it was the only one in the valley with all the specs we wanted. Chris offered us a deal over the phone which we agreed to. He asked us, "Can you come in today to do the deal?" Which my husband replied, "Yes! We just need to sell our Lexus and we will be in right after". We owned a Lexus GX460, paid off and the only car that fit our three children. The ONLY REASON we were okay selling our Lexus was because we found the exact Carnival we wanted. We ended up selling our Lexus for less than what it was worth because we didn't want to miss the opportunity to buy the carnival. After a very long drive, we arrive to the dealership where Chris and Daniel greet us with the news. THE CAR ISNT THERE. In fact it hadn't been for some time. It was being used as a demo car by the owner and they didn't know when it would be back. WE WOULDN'T HAVE SOLD OUR LEXUS IF WE KNEW THIS. They had no answers or solution. They tried a bait and switch approach by trying to get us interested in another vehicle. This was the Saturday before Mother's Day. Our plans to go on a trip for Mother's Day had to be cancelled because we didn't have a car to fit our family and we couldn't get our money back for the trip. We lost thousands. Monday came around and I had to reach out to them after they told me I would hear from a manager first thing Monday morning and never heard a thing. I finally received a call at 3pm saying "sorry, the car probably has a ton of miles on it now and they aren't going to have the car back anytime soon". We are now stuck without a car to fit our family and thousands of dollars lost. After months of saving, we are now in an incredibly hard situation and fumbling trying to figure out our next move. There was a complete lack of professionalism by every person we encountered. Worst of all I know they aren't losing sleep over this. Whatever they say in response to this comment to save face in front of the internet, is irrelevant to me. Nothing was done to fix this situation. read more

Posting this here again because it's been over 6 months and the issue is still unresolved. My experience with Kia.Parts, Horne, AZ. over the last several months with a lost $1,500 order has revealed shocking incompetence and what feels like a deliberate scheme to keep my money. On July 21, 2025, I paid $1,519.82 for Order #160799. The FedEx tracking shows it was lost after reaching Orlando on July 25th. For months, I was passed between FedEx and Kia Parts customer service, with each refusing responsibility and denying my requests to speak to a supervisor. The breaking point came when FedEx confirmed they had issued a refund to Kia Parts on November 20th for the lost shipment. A month later, I still have not received my money I paid to Kia.Parts or the money returned to Kia.Parts by FedEx for the lost shipment. . Their responses are a masterclass in evasion and runaround. After many emails, I was finally told to contact "Serena" who only offered to "look into" the issue. The most recent dodge from one of their employees is that now, suddenly, some hidden third party, "RevolutionParts," which was never disclosed during checkout or mentioned on my Kia.Parts invoice, is the true vendor of the products I purchased. Now they need time to reach out to RevolutionParts... Kia.Parts was paid on July 21st, 2025, the order was never delivered (by FedEx's own admission) and as of 22nd December 2025, I'm still waiting on a refund and an adequate response. I've lost all faith in this company and I'm now curious if they're even legitimate. I am now pursuing action with consumer protection agencies. read more

Bought a new car with service agreement, first 2 visits were awesome, got a survey in email, gave the high reviews! 3 rd visit was a joke, almost 3 hours waiting for oil change, and tire rotation. Oh , and inspection so they can sell you tires, air filters ect. It's funny they didn't send me the survey, hmmmm, what does that tell you!! They have won all these awards, but on Yelp they are 2.4 out of 5. Maybe they don't send surveys out to everyone!! Ya think??? read more

Car Damaged During Basic Repair. Poor Accountability and Customer Care My Kia Sorento was brought in on 10/14/25 because the engine suddenly stopped accelerating while driving, and my phone charger had stopped working. The acceleration issue was repaired quickly, but when I picked up the car, it was discovered that several scratches had been made to the exterior while in their care. The dealership admitted fault and agreed to repair the damage and replace the charger once the part arrived. Despite assurances my car would be ready by 10/24, delays continued, the part failed, and my vehicle sat unused over the weekend. I was offered a "loaner," but only after pushing back on unexpected charges for a situation caused by their own damage. When I finally picked up the car on 10/28, the charger worked, but new scratches appeared on another door. The service advisor and service director repeatedly pressured me about my negative review rather than focusing on resolving the issue. While the first set of scratches was properly repaired by a detailer, the second set was not held to the same standard and was only touched up with a paint pen, leaving it clearly visible. I was even accused of extortion for simply asking that the car be restored to its original condition. The car ultimately required body shop repair and repainting, which Kia covered but only after 16 days in their possession. When I requested reasonable compensation (a 60k mile service) for the inconvenience, management declined, stating it was because my vehicle wasn't purchased from their dealership and they don't perform my oil changes. This dealership clearly prioritizes reviews and profit over accountability or customer care. Take detailed photos before leaving your vehicle here. read more

Every recent car buying experience begins with a sales person telling us that we need me to give them perfect reviews on their survey because they get heavily penalized if we don't. So what is the point of the survey if the sales person tells you you have to give them perfect reviews and I assume most people comply. This was then followed by the sales person telling us that they had to sell 10 cars a week just to get their basic pay. We were also told that the place was terrible to work for and they treated customers poorly. This is 100% true. They advertise a price online and then hit you with thousands of dollars of mandatory add ons for window tinting, theft protection, and paint protection. In my case they also gave me a quote for purchasing one of my vehicles online as well as a quote for trade in value of another vehicle. We were told by our sale person that those were not really quotes they are just "guidelines." At the end of the process I had tens of thousands in trade equity coming to me from Horne. I was expecting my check at that time. The finance person did not have a clue, she told us she NEVER issues checks. She further explained that it could be a week or two because before I got my check because one of the Horne's needed to sign the check and they never know when one of the Horne's will be available. They might be on vacation or out of the office. Even though the online process indicated we would get our check promtly when we sold them the car the sales manger was rude and truly awful telling us he never said we would get our check right away and if we wanted to void the deal to "go ahead and unwind the whole thing.". Bottom line, if I was "one of the Horne's" I would not want my employees telling my customers that the place is a horror show and they never know when the Horne's will be around to issue checks. If I was KIA I would not want these folks representing myy products. read more

Do Not Recommend! If I could give 0 stars I would ! I took my car to Horne Kia for a simple oil change and got it back with a brand-new dent that absolutely was NOT there when I dropped it off. When I pointed it out, the dealership and manager SHELBY , refused to take ownership or responsibility for the damage caused while my car was in their care. The manager Shelby gave me the run around for two weeks stating he was waiting on footage of my car . I myself have video footage of my car the morning of without a dent . I received a call from Shelby two weeks later with him now claiming that they do not have any footage of my vehicle from that day . I've always received a 360 video of my car from the service area and this particular time was the only day I did not . This is completely unacceptable. A service department's job is to maintain vehicles and not damage them and then deny it. The lack of accountability and customer service I experienced was beyond frustrating. I will never return to Horne Kia and strongly recommend others think twice before trusting them with their vehicle. Make sure you inspect every inch of your car before and after leaving your car in their care because clearly they do not . read more

Horne Kia - Car Dealers Near Me - Gilbert, Arizona

I normally don't leave reviews, but my experience with Horne Kia has been frustrating enough that I feel it's important to share. I purchased my vehicle from Carvana and have only ever brought it to Kia for service--yet every time I've had to deal with this dealership, the process has been exhausting. Over the past several months, I've worked with four different service advisors (Glen, Shelby, Ken, and McKenna), and despite their efforts, the overall experience has shown a lack of consistency, accountability, and care. Most recently, I brought in my vehicle for a "check electrical system" warning. I was shocked when I was told the water pump had been disconnected and that it wouldn't be covered under warranty, even though the car has only 12,000 miles and has never been to any body shop or service center except Kia. After expressing my frustration, they eventually agreed to cover it--but only after I had to push back and escalate the issue. It should not take a customer getting upset to receive the warranty coverage that should have been automatic. What's most disappointing is not just the inconvenience of repeated visits, delays, and miscommunication, but the lack of ownership in resolving issues proactively. As a customer, I shouldn't have to question whether a critical part like a water pump could have come disconnected from the factory or worry that problems won't be covered under warranty without a fight. This experience has left me with little confidence in Horne Kia's service department. I sincerely hope they take more responsibility moving forward and improve how they treat customers, because buying and maintaining a new vehicle should not feel like a constant uphill battle. EDIT AS OF 10/17: I reached out to Josh Bauman using the email he provided in his response over a week ago and never received a reply. I followed up again after a week and still have heard nothing. At this point, it's hard to believe the care and accountability they claim in their response is genuine. read more

We Were Willing to Let It Go--Until the Final Disrespect Our experience at Kia Horn in Arizona started out promising. We first interacted with Daniel, who was great--professional, helpful, and showed us the vehicle we were interested in. A few days later, we came back for a test drive and were passed on to Nick, who was okay at first. Due to our family situation--specifically caring for our disabled son--we couldn't stay at the dealership all day to make the purchase, but we stayed in communication via email. Through those emails, we agreed on a specific car and a reasonable price range. We came back based on that agreement, ready to buy. That's when everything went downhill. We were handed off to Lisa, and it quickly became a disaster. Her attitude was disrespectful and dishonest from the start. She rolled her eyes at me (while I was talking to her bringing up the whole thing about promising different things-in front of my husband), interrupted me constantly ( I was over the phone), tried to change the price, and ignored the prior agreement entirely. Her behavior was aggressive and manipulative, and the way she spoke to me and my husband was completely inappropriate. At that point, my husband walked out, and we went to another dealership the same day, where we ended up paying $1,000 more--simply because we were treated with respect and integrity there. Even then, we were ready to let it go. We didn't want to ruin anyone's survey scores or write a bad review. But two days later, at 8 p.m., we got a call from Nick. He addressed my husband by the wrong name, and when we told him we had purchased from another dealership, he had the audacity to say, "Oh, I guess you care more about the price than the service." That was the final straw. The service is exactly why we left--we chose to pay more to be treated like people, not sales targets. To top it off, when I called back to ask who had made the rude call, someone at the dealership lied and claimed it was "John"--a person we had never spoken to throughout the process. We were patient, we were reasonable, and we gave them multiple chances. But after the disrespect, dishonesty, and completely unprofessional behavior, we will never deal with this dealership again. We'll also be bringing this to the attention of ownership so this doesn't happen to other families. Avoid Kia Horne. There are dealerships that still value honesty and human decency--and they're worth every extra dollar. read more

If I could give Horne Kia a negative star I would. I would never ever recommend ANYONE to go there. Don't bring your car here, do not have Christian be your service writer. STAY AWAY. My trouble started in Sept 2025 when my 2023 with only 46K miles, car's engine light came on. I provided them documents that I used Amsoil and they refused to allow me to use warranty to cover the replacement, which resulted in a $6500 out of pocket cost for me. To this day they refuse to give me a copy of my denial of warranty and I called Kia Corp and they confirmed that Techline nor them had received a request for warranty. Which explains why they can't provide me a letter from Kia explaining their reason for warranty denial, because it was never submitted because Christian assumed lack of maintenance. Fast forward to now, I get my car back in Nov and horn doesn't work, I brought it to Tempe Kia who told me that because Horne did the engine repair the horn was likely due to a connection and I'd have to take it back to them for repair, because warranty won't cover another shops work. I bring it back to Horne and Cheyenne told me that they would not charge me the diagnostic fee because this was an issue with the recent repair. Christin tells my husband that he just walked out of a meeting with his GM at that moment and they can't waive those fees and it would need to be paid before they did work on the car. How convenient . My husband expressed that he was sick of Kia and Horne Kia and Christian told him to leave! My husband walked in to the service area and asked for a manger and Christian refused kept telling him he was trespassing now and he was calling the cops. I called Horne Kia to find out what's happening and was told my car is not serviceable there anymore, which is absolutely ridiculous and causes safety issues for my car because other dealerships will not work on my car. I wouldn't want to take my car back to Horne Kia at any point because I don't believe for one second that they would be honest with me. Horne Kia is one the worst dealerships to ever ever be in business. My husband tried to reach out to the GM and has been ignored. read more

Salesman Matt and Internet Sales Manager Josh are liars. Matt told us we had a deal via text so we were planning to come in first thing Sunday morning. We confirmed the details so not to waste their time or ours if there was any miscommunication. NO RESPONSE! Matt completely ghosted us and sold the car that night. What crappy customer service! Formal complaint with Kia has been filed. Courtesy Kia however was amazing and we purchased a vehicle from them. Do not go to Horne Kia, they claim to be the largest Kia dealer, but will sell a car from right under you. Matt is the worst! read more

The experience at Horne Kia was incredibly frustrating and unprofessional. After a confusing scheduling process where we were told on the phone that a diagnostic fee would be waived since the issue was likely related to a previous engine replacement the onsite reality was completely different. The service advisor, Christian, was defensive from the start. He flatly denied what was promised to my wife by "Cheyanne," claiming a "meeting with the GM" that morning meant they wouldn't honor the waiver. When I expressed my frustration I did say I fucking hate Kia and Horne Kia), instead of de-escalating, Christian told me, "Then you can leave," and walked away. When I tried to get his manager's contact information, he refused to provide it. I began recording the interaction to document the treatment. It's important to note that under A.R.S. § 13-3001 and § 13-3005, Arizona is a "one-party consent" state. Since I was a party to the communication, I was well within my legal rights to record the interaction for my records, regardless of their lack of cooperation. I stayed calm throughout, but the lack of professional courtesy and transparent communication was appalling. I would definitely recommend looking elsewhere for service. read more

WARNING: DISHONEST BUSINESS -- I wish I could give a zero-star review. I met my father at Horne Kia one afternoon while searching for a new car. He came along to help with my son while I browsed vehicles. After discussing options with my husband, we decided to purchase what seemed like our dream car. We had carefully reviewed all written documentation and pricing for both our purchase and trade-in. Our plan was to return later that evening with my husband to sign the paperwork and provide our down payment. I left the dealership to meet my husband, pick up our other car, and make arrangements for my son. While I was gone, one of the salesmen found my father passed out in his car. He was taken to the ER for medical issues. Instead of completing the vehicle purchase, we went to be with my father. Throughout the night, we maintained communication with the sales associate, providing all necessary documents while we were at the ER. The next morning, between ER doctor visits, we went to the bank to get a check and complete our car purchase. We called to confirm the correct payment amount and recipient name. I informed the dealership I was on my way, feeling hopeful about some positive news during our family crisis--only to have that hope completely shattered. As soon as I walked into the lobby to wait for my sales associate, the finance manager confronted me. They were no longer honoring our agreed-upon deal that we had in writing, and they demanded an additional $10K. We ripped up the agreement and walked away. I strongly advise everyone to stay away from Horne Kia due to the shadiness of their business practices. Our sales associate was one of the nicest gentlemen I've met and it's truly a shame he works for such an unethical company that changes terms at the last minute. If you are looking to buy a Kia go anywhere but here. read more

TLDR: They don't want people to test drive their cars. We stopped by last night around 6pm to look at and test drive the sorento. The dealer was not busy at all and after the normal discussions we were shown some sorento's but they wouldn't let us test drive any of them. After the sales person was asking why we wanted to test drive something not in the right trim (which I explained the car is still the same, I want to see how it drives, how the size feels, etc...). He brought the manager over which started the same line of questioning. At that point we just left, the most awkward experience I have ever had at a dealer. We then went over to the Chevy dealer and bought a Traverse RS which was much nicer than the Sorentos anyways! read more

looked at my contract afterwords Harvey showed the numbers he wanted made us sign to know that no he added everything it said it came with live and learn experience but it's not always about everyone's pockets the sales lady said they would sneak it in and sure enough he did at that total you could have sold me a newer car but showing 1/3 of the info isn't cool just to get a signature I get it it's business Don't recommend especially when the sales person tells you and you make sure to say it and he plays you horrible experience love my car but won't recommend this place read more

Outstanding! Above and beyond the sales experience. Jamie Rivera sold me my new Kia EV6 and did a fantastic job with my wife and I on our purchase of the vehicle. A few days ago I had a bad experience with running low on my energy for my electric vehicle. Trying to find some place to charge and all were failing. I decided to head to the dealership for helpi in getting the charge done there. To my surprise they told me they don't have public charging and couldn't help. It was for new car customers. I was a new car customer and never got the full charge it needed when I bought it only a couple of weeks earlier due to the lateness into the evening. I then asked for my salesperson Jamie who came to the rescue. I needed the Kia pass app setup which she completely setup and then went totally out of her way with her Boss's permission to help find a charger for me. 3 charging stations later we found one and she sat there with me for over a hour while it charged to 100%. I couldn't be more pleased and relieved that I got this done and got home okay. This is above and beyond what the salesperson should be. I wish there were more like her, this would make the whole sales experience much smoother and better for the customer not to mention good ratings for the dealership. Give her a raise!! She deserves it. Thanks so much Jamie for all you did for me and my wife. Look forward to working with you again in the future with all my EV6 needs. Glenn Middlecoat One happy customer. read more

I want to first say that I have never wrote a negative review in my life but I feel like it's important for other customers to know about our experience at this dealership. On June 26th we were scheduled for an oil change at 12:30pm. We showed up on time and were provided with a shuttle to our hotel since we live out of town three hours away. After 5 hours we contacted the dealership to check on our car because we were told the shuttle service closed at 5:30pm. They said our car was done but the shuttle service was now closed and they could send a shuttle in the morning. We explained that we are from out of town and need our vehicle now. We were upset no one notified us that our vehicle was done and that we had to Uber back to the dealership. When we arrived Steven stated that we were 5 hours late for our oil change and that it was scheduled for 8:30am and that we were lucky he got our car in. We said we scheduled for 12:30pm and my husband tried to show him our appointment confirmation text. He did not care was unapologetic and rude insisting that we were in the wrong and wouldn't look at the text. Earlier this week my cars oil change notification came on and my dad checked it and said it appeared that our oil was never changed. They were also supposed to add track covers to the floor and address other recalls we've received. No track covers were put in so I believe NOTHING was done with our vehicle. I'm livid and will never do business with this dealership again. DO NOT GO HERE! read more

Had a great experience at Horne Kia this past weekend. Our sales guy Jeremy was really helpful in getting us the best deal for our family. On the test drive he went over all the features of the vehicle. The whole process was smooth and exciting because Jeremy made us feel like we were more than just a sale. read more

Cheyenne is an amazing service advisor! She goes above and beyond to make sure everything is handled smoothly from start to finish. She kept me updated throughout the process, explained everything clearly, and made sure all my questions were answered. You can tell she genuinely cares about her customers and takes pride in her work. She does a great job coordinating repairs, communicating with the technicians, and making the whole experience stress free. My piece of shit Kia may still be a piece of shit Kia, but Cheyenne is an absolute baddie and somehow makes the experience way less painful. She's all about keeping it real while still being professional, helpful, and genuinely caring toward customers. Highly recommend asking for Cheyenne if you want excellent service! read more

I had an emergency service needed on my EV6. I had a nail puncture. As I made it to the dealership, I was promptly greeted by a nice young girl named Cheyenne. She reviewed the estimate and timeframe for the repair. She made a very stressful situation into a seamless and wonderful experience. I 10/10 will be coming back to this dealer and will be dumping my sub-par dealer I've been going to in Mesa. read more

Very happy with the service here. They take care of both my vehicles and they've done a very good job. They always keep me up to date and notified about what's going on with my cars. read more