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Horne Kia

2.4 (585 reviews)
Closed 10:00 am - 6:00 pm
Updated 2 months ago

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Dawn S.

Thanks Steve in Service at Horne Kia . Your the bomb! He took care of my problem and me very quickly. Horne Kia is the only place I will go.

Always have gotten great service at Horne Kia at Horne Kia. Which is my soul Kia four years ago always gone in for my maintenance people are great. They are very nice and friendly and very comfortable to sit and wait. They have TV , fresh, coffee, machine, free, water, vendor, machine, Nice clean restroom, and all you need while you're waiting eight. Gift shop . Very friendly courteous. You can even look in the window to see if your car is being serviced . Went in today to have my car check up annually and Austin was very nice. Did a great job appreciated his kindness and give me all information on my car. Highly recommend. Suzie steward

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1 year ago

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3 years ago

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7 months ago

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2 years ago

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7 months ago

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1 year ago

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8 months ago

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7 months ago

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8 months ago

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8 months ago

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4 months ago

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1 year ago

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7 months ago

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9 months ago

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9 months ago

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2 years ago

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9 months ago

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2 years ago

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10 months ago

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2 years ago

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1 year ago

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1 year ago

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11 months ago

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2 years ago

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1 year ago

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2 years ago

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1 year ago

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2 years ago

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3 years ago

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3 years ago

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4 years ago

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1 year ago

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4 years ago

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4 years ago

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Ask the Community - Horne Kia

How much is an oil change?

We have oil changes starting at $9.99, the pricing does vary depending on what type of motor/vehicle you want serviced, the best thing to do is give us a call, or stop on in!… Read more

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Review Highlights - Horne Kia

If you are getting your vehicle serviced here, I would recommend asking for Josh Kirby.

Mentioned in 14 reviews

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Terry is the only person I deal with at AutoNation Chevrolet in Gilbert. He wasn't feeling that…read moregreat but still provided excellent customer service for my scheduled appointment on 3/17. He also communicated with me during my service, so I could stay updated on the status of my vehicle. The appointment didn't take that long and Terry, once again, went above and beyond while providing amazing customer service. He is the only reason why I continue to come back. Thanks again, Terry! Hope you feel better soon!

Intake Process and Customer Handling Need Serious Attention…read more I scheduled a service appointment at AutoNation Chevrolet in Gilbert a week in advance, expecting a standard, professional intake process. Instead, when I arrived, my vehicle was never checked in, no service agreement was provided, and I was handed only a business card when I turned over my keys. It became clear later that my car had never been properly onboarded at all--my keys were not secured in lockup but were loosely accessible in the shop area. That alone was enough to raise concerns. After I reached out for clarification, another agent escalated the issue to a director, whose initial response was to suggest the oversight was somehow on my end. Only when I pushed back did he acknowledge the lapse. By that point, the interaction had shifted enough that I no longer felt comfortable leaving my vehicle there. I returned and took possession of my car. A formal agreement was offered only after I walked back in--something that should have been provided at the very beginning, not after the fact. I ultimately chose to walk away. For anyone considering service here, I strongly recommend confirming that your vehicle is properly checked in, documented, and secured before leaving it on-site.

Mercedes-Benz of Gilbert - Inside new car

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The service dept is open until midnight! The nighttime guy named Kyle, he's pretty cool, made sure…read morethat everything was coordinated, and I loved that the technician did a full inspection and told us what was needed on our car and even took a video of the issues. It was a little hard to coordinate some items since Kyle comes in pretty late (3pm). I wish that the service advisors worked more like a team and less individually. That way they can help each other out with answering questions but like I totally get it. 10/10 would bring my car here again.

My purchase experience and prior service interactions have been great, which is why this situation…read moreis especially frustrating. I scheduled a Tire Replacement appointment online a week and a half in advance and received multiple confirmations by email and text. Based on that, it is reasonable to expect that the appointment actually secures the service being scheduled. When I arrived, I was told the tires were not in stock and that booking this type of appointment online does not trigger the order. I was also told I should have called and spoken to someone directly. That defeats the entire purpose of having an online scheduling system. If the system allows you to book a tire replacement, it should either ensure the tires are available or clearly state that additional steps are required. I live in the west valley and took time off work for this appointment, only to be turned away and told to reschedule after the tires are ordered. That is a significant and unnecessary inconvenience, and frankly, a waste of my time. At the end of the day, the current process is misleading. Allowing customers to schedule a service that you are not prepared to fulfill is not acceptable. It would be like scheduling a doctor's apppointment online, and when you show up, there's no doctor. This needs to be fixed so others don't run into the same issue. Someone should seriously review this process and make it so the service request and ability to deliver it align.

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If I could leave a 0 review I would, not even 1 star…read more I am extremely disappointed with my experience at Bill Luke. I purchased my vehicle for $36,000 in April 2025 and have experienced ongoing mechanical issues, including repeated starting problems and system malfunctions. The vehicle has been in the shop multiple times for the same issues, sometimes for extended periods, yet the problems continue to reoccur. In December 2025, I spoke with Peter Melilo and told him my obstacles and he informed me he would work with me to get the best trade-in value possible and asked me to keep him updated on the vehicle issues. I followed up by email and also left a message for the General Manager, Lashawn, but never received a response. When the vehicle had issues again in January 2026, I called and requested to speak with another manager. Daniel came on the line and stated he wanted to "make this right" and get me as close to a wash as possible by potentially overvaluing the vehicle. Based on that conversation, I went into the dealership on 2/14. However, I was offered only $24,000 for a vehicle I purchased for $36,000, despite the ongoing unresolved issues. At this point, I am now in arbitration and, if necessary, will retain an attorney to pursue a full resolution. I feel misled by the promises made and disappointed in the lack of follow-through and communication from management.

Horne Kia - car_dealers - Updated May 2026

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