1. Kerry's Car Care

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Chandler, AZ

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Kerry's Car Care

3.9 (18 reviews)

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    Services - Kerry's Car Care

    Auto defroster tab repair

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    Left over residue from the contracted detailer the shop sent

    To start off the work was okay, but the service and customer service was beyond terrible and I would recommend anyone who cares about their vehicle especially if it's a luxury vehicle to avoid this place. I brought in my Mercedes GLS for a rear brake change and brake fluid flush and after I got my vehicle back I noticed massive grease streaks and stains and scratches on my driver side quarter panel from where they had to be to access the brake fluid reservoir. I brought the concern up to them and they told me that they only use rubber tools to perform a brake fluid change and I explained to them that has nothing to do with the complaint I had towards my paint being damaged, because in a mechanic shop your supposed to use fender protection blankets so that these things don't happen. Well after I explained that they took over a week to get back to me and than told me that they will be sending a detailer to fix the paint and the scratches and grease smudging, I thought well thank goodness they will fix their mistake... nope! The detailer just did an exterior wash and a sealant wipe with no buffing or polishing to fix the scratches caused by the shop. I have video proof of the detailer only completing an exterior wash and no buffing, on top of that the detailer contracted by the shop did more damage to my vehicle by leaving water spots and wax residue form the sealant, I brought it up to the shop and they completely denied that they have to do anything else and than proceeded to deny the added damage that their shop contracted detailer did. Since then I have reached out to ask for them to rectify their fault and they have stopped answering my texts and calls. They also refused to offer any other form of repair and refused to give up their shop insurance so I can get my vehicles paint corrected. So stay away from this place they are cheap and they refuse to work with you in their faults. They still have yet to reach out and are avoiding my issue. I plan to reach out to the BBB and the DIFI and the AG cause this isn't right and will be costing well over a couple thousand for paint correction.

    Decorations so festive.

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    2 months ago

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    1 year ago

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    2 months ago

    The service I received was high-quality high value in low cost. I would recommend them to anyone.

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    6 months ago

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    2 months ago

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    Photo of E A.
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    1 year ago

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    11 months ago

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    1 year ago

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    9 months ago

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    10 months ago

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    2 years ago

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    2 years ago

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    1 year ago

    Very happy with the service on my car. Impressed with how respectful the staff was. Highly recommend

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    Photo of Charly V.
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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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