1. Kerry's Car Care

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Chandler, AZ

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Kerry's Car Care

3.9 (18 reviews)

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    Auto defroster tab repair

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    Left over residue from the contracted detailer the shop sent

    To start off the work was okay, but the service and customer service was beyond terrible and I would recommend anyone who cares about their vehicle especially if it's a luxury vehicle to avoid this place. I brought in my Mercedes GLS for a rear brake change and brake fluid flush and after I got my vehicle back I noticed massive grease streaks and stains and scratches on my driver side quarter panel from where they had to be to access the brake fluid reservoir. I brought the concern up to them and they told me that they only use rubber tools to perform a brake fluid change and I explained to them that has nothing to do with the complaint I had towards my paint being damaged, because in a mechanic shop your supposed to use fender protection blankets so that these things don't happen. Well after I explained that they took over a week to get back to me and than told me that they will be sending a detailer to fix the paint and the scratches and grease smudging, I thought well thank goodness they will fix their mistake... nope! The detailer just did an exterior wash and a sealant wipe with no buffing or polishing to fix the scratches caused by the shop. I have video proof of the detailer only completing an exterior wash and no buffing, on top of that the detailer contracted by the shop did more damage to my vehicle by leaving water spots and wax residue form the sealant, I brought it up to the shop and they completely denied that they have to do anything else and than proceeded to deny the added damage that their shop contracted detailer did. Since then I have reached out to ask for them to rectify their fault and they have stopped answering my texts and calls. They also refused to offer any other form of repair and refused to give up their shop insurance so I can get my vehicles paint corrected. So stay away from this place they are cheap and they refuse to work with you in their faults. They still have yet to reach out and are avoiding my issue. I plan to reach out to the BBB and the DIFI and the AG cause this isn't right and will be costing well over a couple thousand for paint correction.

    Decorations so festive.

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    2 months ago

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    1 year ago

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    1 month ago

    The service I received was high-quality high value in low cost. I would recommend them to anyone.

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    6 months ago

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    1 year ago

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    9 months ago

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    1 year ago

    Very happy with the service on my car. Impressed with how respectful the staff was. Highly recommend

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    I cannot say enough great things about Crawford's Auto Repair!…read moreI brought my truck in thinking I had a suspension issue because of a squeaky noise that had been getting worse. They got me in quickly, were incredibly friendly from the moment I walked in, and took the time to thoroughly check everything out. It turned out to be something as simple as a loose spare tire, something that could have easily been misdiagnosed elsewhere. What really stood out to me is that they fixed the issue right then and there and didn't charge me anything. That level of honesty and integrity is rare these days. As a woman, it can sometimes feel intimidating trying to find an auto shop you can truly trust. At Crawford's, I felt completely comfortable, respected, and confident that I was being treated fairly, no upselling, no pressure, just genuine help. They've absolutely earned my trust, and I will be coming back for any future car needs. If you're looking for a shop that is honest, knowledgeable, and truly cares about their customers, this is the place to go. Highly, highly recommend!

    Was told over the phone today by Ken the Service Manager that they don't match or beat prices,…read morewhich is false advertisement, he said that was something that the marketing folks put on their website but they don't honor it. He said I was the first person in 5 years that had asked for prices to be matched from another nearby mechanic shop. He even said that the prices that they quoted me, that I should go to the other shop instead, was a $60 difference by the way. Was also told by Ken that I wasn't a good customer because I had only done one oil service with them in a year and a half. Will never give Crawford's my business and they're just another auto shop that's dishonest and takes advantage of their customers. Hard to find integrity these days!!

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    I called on a Saturday morning to get an estimate on my squeaky brakes. I just had new ones put in…read moreback in April, so idk... BB also needed an oil change. Mike answered the phone and made my 2 pm appointment. First off, you should know that this place is a HOME. Dude runs the business from his home, and I'm sure he's certified, licensed and all that, but it was pretty awkward pulling up to a neighborhood. Once I parked on the driveway, I rang the doorbell on the front door and Mike came around the garage. I explained what the issues were and he said he would call me to let me know what needed to be done if anything. I do appreciate the fact that they thoroughly assess your vehicle and call to give you an estimate before performing any work. I was desperate to get it done because B.B. is my only ride. I don't have the luxury of switching vehicles like some people do (maybe one day again.. lol). I ended up walking home since it was literally a few blocks away and they didn't have any kind of lobby or waiting area. Mike called within a half hour to tell me he didn't hear the brakes squeaking and that they were fine. I also mentioned the oil change and when he gave me the estimate, my jaw kind of dropped to the floor. He quoted me over $200 for the oil change, air filter and cabin filters changes. I'm not auto expert, but that seemed pretty damn high. I get that I drive a V8 but daaaamn!! At that point, I didn't gaf because I had to walk in the slight rain to get it back. I wanted it done so I approved it and he got to work. He and his associate completed the work in about 45 minutes so they are quite efficient! I was satisfied with the work, but I won't be returning. I know I can do the filters myself but like I said, I was just wanting it all done in one stop. Also, to note, they are moving out to I believe East Mesa I think it was. I overheard him telling another customer as he was leaving. I'm not sure if he has overhead costs but even with the military discount I asked about, I still paid $240!!! Smh. If $120 for labor is standard for having my vehicle for under an hour, then I guess there's value in what I paid?! Oh well, it is what it is and the work was done well. Lesson learned. Damsel in distress will do research and plan accordingly for my next automotive needs.

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    We have since moved away from this area but having to find a new place made me want to leave a…read morereviews for how great this one was. I went here for all auto repairs and maintenance. They were incredible helpful, speedy, communicative, friendly and honest. I did not ever feel a single time that I was being overcharged or taken advantage of (especially as a woman with minimal car knowledge). It was always a seamless and pleasant process and I wish they had locations everywhere. I honestly never would have gone anywhere else if we hadn't moved.

    I called in a few days prior to wanting to come in and thankfully they were able to accommodate a…read moredrop off. I needed an oil change and tire rotation, they also did a whole car review. I really appreciate their text message system that allows me to review what they're recommending now and in the future. I also really enjoy that you can opt right then and there to approve or deny a service. It also has prices estimates. At the end of the service the price estimates were the same as the charges (not sure if it would ever vary or if they would call before if it was to be more) I appreciate the pictures they take too! Pricing seems to be fair and comparable. The service was excellent. Very approachable and patient as I had questions and concerns since I'm not familiar with car stuff. It's easy enough to find, squeezed between the sonic and gas station. You could probably wander around and sit other places if you needed to wait for your car. I definitely plan to come back for my future care services and recommend!

    Kerry's Car Care - autorepair - Updated October 2026

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