I cannot say enough great things about Crawford's Auto Repair!…read moreI brought my truck in thinking I had a suspension issue because of a squeaky noise that had been getting worse. They got me in quickly, were incredibly friendly from the moment I walked in, and took the time to thoroughly check everything out. It turned out to be something as simple as a loose spare tire, something that could have easily been misdiagnosed elsewhere. What really stood out to me is that they fixed the issue right then and there and didn't charge me anything. That level of honesty and integrity is rare these days. As a woman, it can sometimes feel intimidating trying to find an auto shop you can truly trust. At Crawford's, I felt completely comfortable, respected, and confident that I was being treated fairly, no upselling, no pressure, just genuine help. They've absolutely earned my trust, and I will be coming back for any future car needs. If you're looking for a shop that is honest, knowledgeable, and truly cares about their customers, this is the place to go. Highly, highly recommend!

Was told over the phone today by Ken the Service Manager that they don't match or beat prices,…read morewhich is false advertisement, he said that was something that the marketing folks put on their website but they don't honor it. He said I was the first person in 5 years that had asked for prices to be matched from another nearby mechanic shop. He even said that the prices that they quoted me, that I should go to the other shop instead, was a $60 difference by the way. Was also told by Ken that I wasn't a good customer because I had only done one oil service with them in a year and a half. Will never give Crawford's my business and they're just another auto shop that's dishonest and takes advantage of their customers. Hard to find integrity these days!!

Brought our car in for oil change and mechanical check over before a long trip. Very friendly,…read moreresponsive and competent staff . Will definitely come back.

Be careful when you get a service done, we went to a different auto shop and they told us that our…read morebreak fluid was bad. I called Christian Brother's because we were supposed to have it done there a few months prior. They told me that " some auto shops tend to say the fluid is bad just to make a sale" They told me to take the truck back in so I did, then when they looked at the fluid it was really dark. They then tell me that "Maybe we were super busy and forgot to work on your vehicle and there was a mix up" I'm sorry but paying for a break fluid change and saying it "needed to be done asap" but not doing the work? I drove around with it not being done until I went to Monroe automotive... I'm glad the guys there caught it, I was able to get it done with Christian brothers. Which took more time for me since they didn't do it in the first place. We no longer take our vehicles here because of this.

If you are taking your vehicle anywhere other than Innovative Automotive, you are probably…read moreoverpaying. Period. Michael and Alex just worked on my locksmith van AGAIN and the experience was on a completely different level than the average mechanic shop. They replaced my motor mounts, did all of the brakes, and had everything finished exceptionally fast. No delays. No runaround. No inflated invoice. Now here's the part that really matters. They tested and charged my AC and found a loose hose. Most shops would have told me I needed parts. Most shops would have padded the bill. They didn't. They fixed the loose hose properly and did not charge me for something that didn't need replacing. That kind of honesty is rare. And when you run a business with fleet vehicles like I do, honesty is everything. Their pricing was far below what most shops in the area would have charged, and the quality of work was top tier. Clean, efficient, and done right the first time. From this point forward, every one of my fleet vehicles and my personal vehicles are going to Innovative Automotive. They earned that loyalty. If you value speed, real integrity, and pricing that doesn't feel like a punch to the wallet, stop shopping around. Call them. Book the work. You are wasting money anywhere else. Innovative Automotive is the real deal.

I called on a Saturday morning to get an estimate on my squeaky brakes. I just had new ones put in…read moreback in April, so idk... BB also needed an oil change. Mike answered the phone and made my 2 pm appointment. First off, you should know that this place is a HOME. Dude runs the business from his home, and I'm sure he's certified, licensed and all that, but it was pretty awkward pulling up to a neighborhood. Once I parked on the driveway, I rang the doorbell on the front door and Mike came around the garage. I explained what the issues were and he said he would call me to let me know what needed to be done if anything. I do appreciate the fact that they thoroughly assess your vehicle and call to give you an estimate before performing any work. I was desperate to get it done because B.B. is my only ride. I don't have the luxury of switching vehicles like some people do (maybe one day again.. lol). I ended up walking home since it was literally a few blocks away and they didn't have any kind of lobby or waiting area. Mike called within a half hour to tell me he didn't hear the brakes squeaking and that they were fine. I also mentioned the oil change and when he gave me the estimate, my jaw kind of dropped to the floor. He quoted me over $200 for the oil change, air filter and cabin filters changes. I'm not auto expert, but that seemed pretty damn high. I get that I drive a V8 but daaaamn!! At that point, I didn't gaf because I had to walk in the slight rain to get it back. I wanted it done so I approved it and he got to work. He and his associate completed the work in about 45 minutes so they are quite efficient! I was satisfied with the work, but I won't be returning. I know I can do the filters myself but like I said, I was just wanting it all done in one stop. Also, to note, they are moving out to I believe East Mesa I think it was. I overheard him telling another customer as he was leaving. I'm not sure if he has overhead costs but even with the military discount I asked about, I still paid $240!!! Smh. If $120 for labor is standard for having my vehicle for under an hour, then I guess there's value in what I paid?! Oh well, it is what it is and the work was done well. Lesson learned. Damsel in distress will do research and plan accordingly for my next automotive needs.

We started bringing our vehicles here about a year ago. Their prices are better than other places…read morearound. The customer service is excellent. They are very friendly when they answer the phone and when you go into the office. From what I can tell they seem very honest regarding your car issues and they arent pushy at all. I definitely recommend this location for auto services.

It's been a while since I have experienced what I thought was an honest transaction at an auto…read morerepair shop. It's a tough balance between recommending what a car needs and determining what a customer can afford. Usually, you need to find a personal mechanic you can trust to get this balance. In this case, I like the way Christian Brothers moves. Their auto report and process alone are worth the visit.

Travis is the best! I'm a female going in for a car that's making a funny sound... knowing…read moreabsolutely nothing about cars. Travis educates me, explains what is going on in simple terms, will show me pictures or faulty car parts that he pulled off my vehicle...but more importantly doesn't swindle me. If you're a woman who is used to being taken advantage of at car repair shops look no further! They are honest & will treat you right here! I'm so glad I have a place I can go to that's trustworthy and close by.

I've changed my 1 star review below to a 5 star review due to the excellent customer service…read morereceived from the owner, Mike. Mike sent several apologies and went above and beyond what most business owners would do in a situation such as this. - He refunded me for the missed alignment and the cost of the new tire. To find this kind of honesty is rare and it proves that he operates his business with integrity. Knowing this, I would not hesitate to bring my vehicle directly to Mike in the future if need be. Mistakes happen, and he was quick to correct it. Thank you, Mike! ********************************************************* My husband brought my car over to AZ Automasters in February of 2024. We had never been there before, but I had just had new control arms and ball joints put in and since the tires were also brand new, my mechanic who did that work recommended an alignment. AZ Automasters kept the car overnight and my husband picked it up the following day. My husband stated that he asked the employees if the alignment was off and by how much, and that no one could answer his questions or seemed to "know anything about anything." But he did say that the employees working the morning he picked it up were not the same ones who were working when he dropped it off. He didn't leave feeling super confident but they said the car was done so he left and that was that. This car is kept in a garage, has not been in any accidents, hit any curbs or anything of that nature, and is well loved. I have put 8000 miles on the vehicle since the alignment. The other day we realized that the tires should probably be rotated and were horrified to notice that the outside of the passenger front tire was completely bald, the inside of the tire barely worn. We went over to where we purchased the tires as they are warranteed to 80,000 miles, but because they deemed it an "alignment issue", I had to purchase a brand new tire out of pocket. Not only did I waste $118.00 at AZ Automasters as they did not complete the alignment I paid for, I'm out an additional $145 for a new tire and still need to get the car aligned. I'll certainly be getting alignment, but it won't be at AZ Automasters. *Edit* I just had a front end alignment at a reputable shop where the employees actually care about their customers. They had to take a torch to the tie-rod jam nuts as they were totally locked up on both sides. This would NOT have had to be done had AZ Automasters done the work they were paid to do a year and a half ago. Also, this shop, who did the alignment using lasers, was able to show us via computer what they adjusted and how much, which AZ Automasters could not do for us. And this new place was cheaper! Lesson learned to shop around!

Came in to get my brakes replaced. I was overall satisfied with their service. Thought they were…read morevery professional and the pricing was reasonable. I would recommend.

These guys know what they're doing and are good at finding trouble with your automobile but I think…read morethey over-stress the urgency of some repairs that I came in with. I had some problems with suspension that I had replaced less than 2 years prior. Basic services are comparable to other shops in the area in terms of price and value. If you have issues you can't figure out, give them a try and you may save yourself a big headache or getting gouged at the dealer.

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

I am giving two stars because of the only positives: they scheduled my inspection within a few days…read moreof calling and Justin, the technician that arrived, was very nice. However, I am very disappointed with the level of expertise and outcome of the visit. My 2014 Jeep compass has had the check engine light on for a week, steering locked up last week, and has had delayed clicking start. Justin arrived, I gave him the full history of my vehicle (no problems for 10 years) and the issues occurring the last month or so which prompted the call. He started running tests, even drove the car around to see if he could replicate what I had been experiencing. About 30 minutes into the visit he said he couldn't replicate any of the issues; that's okay, as I mentioned it only happened about 50% of the time. But he sat in my car another 20-30 minutes or so, told me he had to call his boss because he was completely stumped. Not really what you want to hear, but even I started making suggestions of what it could be so he could at least do something for me. At the end of the visit he basically just said "sorry I have no idea what's wrong, maybe replace your battery?"... the only thing he found was a sensor on my engine needed replacement, but it's totally unrelated to the other issues. I ended up having to pay $150 for literally no better idea what's wrong with my car and not feeling any safer to drive it. It was a huge waste of my time and now I'm out $150, and I still had to take it to another shop that already figured out the problem not even 24 hours later. Save yourself some money and go to a real auto shop. I understand that some technicians may be learning or lack the knowledge to dive deeper, but someone should be going with them to assist so your customers aren't left feeling robbed and confused.

My first visit (it won't be my last) Took my vehicle because a/c blowing hot air. They also did a…read morecomplete inspection and they did find a couple of things that needed repair. They sent me a complete thorough explanation along with photos. All work was completed in a timely manner. They are super friendly. I highly recommend them.

NOTE: this review is from over a month ago…read more Great experience! Took a vehicle here for pre-purchase inspection. Greeted immediately and offered something to drink while I waited. After inspection, was sent a comprehensive evaluation AND was taken through all the points by Brian (Bryan?), and shown/told that car had a coolant leak that was likely going to result in having a $5000+ repair sooner than later. Some of the BEST $ I ever spent! I ALWAYS suggest pre-purchase inspection of ANY used car, irrespective of ANY dealership saying "we thoroughly inspect all of our vehicles."