I've had poor experiences with a few other Chevy service departments, thankfully this was not one of them. I had Paul W. as my advisors and he was great to work with. Communicated well, listened to my concerns, and didn't try to feed me any BS. I'll absolutely come back to Freeway Chevy the next time I need to. read more

Andres Jimenez was so informative and thoughtful, very experienced in all the aspects of the vehicle I had selected. I would highly recommend Andres for your next Chevrolet purchase. Lynn Gernand read more

Final Update: After finally getting in direct contact with the General Sales Manager, Chuck, I was able to fully express my frustrations regarding how I was previously handled by both the representative and the salesman. Chuck took the situation seriously from the start. He acknowledged my experience, made it clear that this was not how they operate, and stated that this was far from the values of both their dealership and Chapman as a whole. He immediately took action. Chuck personally looked into everything and went out of his way to make things right by ensuring I was placed in a vehicle that truly met my needs. He arranged for me to work directly with one of his trusted salesmen, Andrew, and made it clear that when I arrived, I would be handled exclusively by him--no confusion, no runaround. From that point forward, the experience was a complete night-and-day difference compared to what I dealt with before. The level of professionalism, communication, and respect shown by both Chuck and Andrew completely turned the situation around. I genuinely appreciate the time, effort, and accountability Chuck showed in taking control of the situation and making sure it was handled properly. Because of that, I can now confidently say that I am beyond satisfied with my experience and would return again. read more

This review only reflects the scheduling department and in no way reflects the excellent service I received from Service Advisor Cade Smith. I'm a retired service manager and give props to Cade for his handling of my issue (5 stars). Issue: The scheduling. I called the scheduling department to make an appointment as this dealer is really far from me but they had the best price on oil changes for my 2021 Trailboss. The scheduler said the wait will be one hour. Ok no problem I can do that and made the appointment. However... right when I get there I was informed it would be a two hour wait. I didn't really have that much time to spare but had to get it done as my emissions were due. 2.5 hours later my truck was finally done with a standard oil change with no rotate and no other services. Someone really needs to address this issue with the scheduling department. I'd almost rather pay the higher prices at other dealers (that are closer to me) than have to wait that long for a standard oil change. Especially after being told it would only take one hour. Express Lane? I think not. read more

I purchased a car from this dealership about two years ago and worked with a saleswoman (BreeAnn O.). At the time of purchase, I pointed out an issue with the passenger door panel where the interior foam was exposed and asked if it could be repaired. I was told it would be looked into and potentially taken care of. After purchase, I followed up multiple times about this issue and was advised to schedule an appointment. I drove about 40 minutes to the dealership for that appointment, only to be told the repair could not be done. When I brought this up with my salesperson, she appeared dismissive and stated that this type of repair was not possible, despite previous discussions suggesting it could be addressed. Regarding the exterior, the vehicle's paint looked fine at the time of purchase with no visible issues. Over time, I've noticed significant fading and sun damage, particularly on the hood compared to the rest of the vehicle. While some of this may be due to environmental exposure, it raised concerns for me given how well the exterior appeared at the time of purchase, and I wish I had been made aware of any prior paint condition or history before purchasing. Overall, I felt there was a lack of clarity and follow-through regarding the condition of the vehicle and what repairs would be considered. I'm disappointed with the communication and experience during and after the sale. read more

My most recent experience was much better. And like I said before, my issue was the never the people working here. Fernando even set up an Uber for me to get back to the dealer. read more

Excellent service every time. Thank you Fernandofor all your help as well as keeping me updated with everything.

Very well-run dealership! Staff are overly friendly, really nice environment! Purchased. Purchased a Silverado Trail Boss from, Kevin Pearson. Pleasure doing business with freeway, and Kevin read more

I bought my new truck at Freeway Chevrolet because of the the service department took such good care of my last vehicle. the shopping experience was also as enjoyable as buying a car can be. read more

I had a transmission repair here in late March, my car was with freeway almost 2 weeks. I use my car for work and school drop off and pick up daily. This was during the heat wave we had with triple digits that first week, well I attempted everyday to get a loaner vehicle and never once did I get one. We suffered everyday for almost two weeks with our other vehicle that doesn't have ac, and air. We had windows rolled down. Which isn't their problem but I expressed how I needed a loaner especially if I am spending 6000.00 there for repair. But, nope. I find that absolutely ridiculous! No help for us at all. read more

My wife LOVES her 2025 Traverse! I've been a Chapman Tempe customer for 10 years! (4 vehicles and 3 referrals) never again! Recently I went to Chapman in Tempe and the snarky comments from the sales manager led me to Freeway Chevrolet. From their willingness to help and Great attitude from their staff. Never did they say no, but instead let's see what we can do. From sales to finance 5 STARS!!! Andrew was great and did everything he could to help. Most importantly he made my wife speechless when having her hit the LARGE GONG!! (Chapman did nothing like that when we bought a new car. Just headache) I heard Freeway is the sister store, Chapman you can learn from Freeway. I will be returning to trade my truck soon to get another!!! Thank you Freeway Chevrolet. Chapman you lost a loyal customer. I read more

Freeway Chevrolet - 2025 Traverse - Car Dealers Near Me - Chandler, Arizona

Rylan - I have always believed respect and trust is earned. You have earned my respect and trust that you are detailed, attentive, and accurate in the process for maintaining my Duramax Diesel. Your approach was not abrasive. You just provided me the information I needed to make an informed decision and I appreciated that. I can come across harsh or blunt in my approach to seek the information I need to make an informed decision but I try not to be rude or unfair. You did not take me as such and that too I applaud. Customer service is difficult and your calm demeanor was the difference that made my experience today a great experience. Lastly, I don't know what happened with the technicians and the overall process, but the amount of time it took to perform the oil and filter change, diesel filter change , air filter change, assess the battery, and alert me to the engine light issue must of been an all time fastest completion time since I started taking my diesel trucks to Freeway Chevrolet in 2011. Great effort by all. Thanks again Rylan for facilitating the great service. Richard read more

My service advisor Cade was great . His staff did a great job and they got me in and out fast . Quality of work is fantastic.

The service was done quickly and instructions followed. freeway service does great work for a reasonable cost.

Sandra at Freeway Chevrolet helped me a TON! I just picked up the perfect used Chevy truck for me from a different seller, but within a week, the check engine light came on. I took it to a service department at a different dealer and they said it was a battery and sent me home. The check engine light came on again and I decided to take it to Freeway Chevrolet. Sandra listened to my frustration and was much more communicative through the process. They made one repair that ended up not working and they took it back without any hassle. That's when Sandra did her best work. She and her techs worked with GMC corporate to do a deep dive and found the exact problem. It turns out Sandra's team was on the right track the first time, but with a couple more "fixes" they got my truck back to me in great shape! read more

Unacceptable Experience - Dishonest Service Department If I could give a negative star rating, I would. My recent experience with the service department at Freeway was extremely disappointing and frustrating. I brought in my 2019 Chevrolet Silverado due to a brake issue. The diagnosis was a bad brake master cylinder, which was fortunately covered by the extended warranty I purchased (a nearly $3,000 repair). However, the service advisor, Matt Shakespeare, told me that all the brakes and rotors were completely shot due to this issue and quoted me $1,894.57 to replace them all. That seemed very overpriced, so I let him know I'd be looking elsewhere. Initially, he appeared to understand. I later found a reputable shop willing to do the same work for $1,100--still not cheap, but significantly more reasonable. Once I informed Matt, he suddenly dropped the price to $1,300. I appreciated the gesture but had already decided to go with the other shop. Here's where the real issue begins: Matt then called back and told me that if I didn't have the brake and rotor work done at Freeway, it would void my warranty. This didn't sound right, so I contacted my warranty provider, MPP (Mechanical Protection Plan), directly--not once, but three separate times. Each time, they confirmed this was false. No such condition exists in my warranty coverage. At that point, it became clear I was being misled--pressured to complete the work under false pretenses. That is unethical and unacceptable. When I confronted Matt about this, he backpedaled and said he was just trying to keep me safe. But honesty and trust are critical, especially when it comes to safety and expensive repairs. If he had simply been honest from the start, I may have given Freeway my business. But the blatant lie ruined any trust I had. To make matters worse, even the warranty company recommended I ask Freeway for written documentation stating that failure to complete the brake/rotor job with them would void the warranty. Of course, no such document exists--because it's not true. You know something's wrong when the warranty company is more transparent than the dealership. This kind of dishonest behavior has no place in a customer service environment. I will not be returning, and I strongly advise others to approach this service department with caution. read more

Freeway Chevrolet - Car Dealers Near Me - Chandler, Arizona

Worst service experience of my life. They released my 19 yr old daughters vehicle after over a week in shop for repair without properly road testing. Within under 20 mins she was broken down on side of the freeway. They would not send a tow truck, I had to get one dispatched from out of state. Said they can't give a courtesy vehicle. She is stuck, can't come home for Christmas. Vehicle supposedly has a completely new issue that needs a new warranty claim, will take more than a week for a coil pack? Please . Did not cover our towing costs and now say the new battery that is 7 months old needs to be replaced . Seriously, put it on a charger since you left the done light on in the car, lol.​ Not 1 single message for the manager or asst manager has been returned. Absolutely terrible customer service. read more

Do NOT bring your car here This place is located on NE side of Ray and I-10, near the Lowe's and In n Out but more towards the freeway. Brought my Volt in for service which was ok. However, they managed to break off the cap for the electric charging port. They said they would order one and fix it. 3 weeks later I called in and they said they don't have it because "it's out of stock and on back order." So I waited 1 more week and then I thought let me check eBay motors. And what do you think happened? Of course there was one. $36. Got it in 3 days. Seriously? If you're not going to fix your mistakes then just say so, do not lie about being "out of stock" or "on back order." That is just ridiculous. I get it you are not getting paid to fix it but that is because YOU BROKE IT! YOU DID THE DAMAGE! Unbelievable read more

Freeway Chevrolet - Electric charging port cover I found and fixed myself after they broke it - Car Dealers Near Me - Chandler, Arizona

If the option to give negative stars was available, -5 stars. This whole thing started mid December. I called regarding the issue with my car ( An electrical/possible fcm issue). I advised the person that took my call, that i was advised its possibly gm part: 84084066 (FCM), causing the issue and that there was wires that were previously damaged. (driver side, rear end wheel) (But i had already repaired). Days later I get a diagnostic report that doesnt even mention the starting issue, nor the fcm or damaged wires. I called and spoke with SERVICE ADVISOR LOGAN, I get advised they didnt find any issues, codes, etc. But advises the the battery keeps draining. I waited a couple of seconds, to see if he tells me more about the battery draining issue, but nothing more about it. I asked, what about the fcm or the wires. He had no idea what i was talking about. He states, give me more time, ill get that checked. A week or so later, I get a call. No issues found, but that we should get wiring repaired by their technician. I approved the repairs. A week or so later, I get a call, that the job has been completed and the car is working perfectly fine. Logan states, that they tested out multiple times and that its good to go. I go pick up my car and go straight to auto zone, to get my battery replaced and then go home. I test the car out by starting it up a couple of times and lo and behold, the same starting issue keeps happening and battery draining. I called Logan and advised the starting issue continues. He states, they tested it and that they are not getting any codes. I asked questions, like is it possible for codes to erase or something. He says "yeah", we have this thing called a global reset, that wipes codes, when the car has no battery. I ain't no rocket scientist, but I state, is it possible that a global reset keeps happening, when the battery keeps draining smh. I advised the car will be towed back over there and also advis3d about the gm part 84084066 (fcm)) Logan states he will get the top tech on it. I get the car back to the dealership, and i call Logan about a week later. Holy smokes, they're finding codes now smh.. LOGAN STATES THEY NEED MORE TIME. Ok no problem, take your time. A week and a half later, I speak to Logan and was advised the fuse box in the trunk needs to get swapped and a wire repaired, that keeps draining the battery. I ask, which wire or what, he wasn't able to clarify, just that the tech advised a wire near the fuse box needs to get repaired. I called the next day and spoke with Logan. I was searching for the fuse box he mentioned to get replaced and no dealership had it available, with no eta when it would be available. I asked when can he get it or what, he stated that I need to approve the work, before he can look for the part. I then stated that I had already purchased the fuse box on ebay and that I can have it to him by the Friday of that week we spoke. He said it was fine. So I approved the wiring and that the tech would start working on the car on monday 1/29. I end up taking the part on Monday. I call Logan on thursday 2/1. I inquired about my car and that they have been working on the car and might be ready Friday, but most likely next week 2/5. I said thats fine. But on friday I went to the dealership, to check if there was a sweater in the car, I have been trying to find. I go to the dealership, find Logan, we start talking about the car, that its almost done, just that the tech had to be put on another project. I asked to see my car, so I can get my sweater and said to myself, heck let me look at the fuse box area, they have been working on (Trunk area). THEY HAD NOT STARTED ANY REPAIRS., NOR HAD REMOVED THE FUSE BOX THAT WAS GOING TO BE REPLACED. He still had the nerve to say, that they have been working on it. So I ask, what have they worked on, which wire or wires, etc. He still wasn't able to clarify which ones or what. Of course I got upset and the next day, got my car towed home. I got my car home and replaced the fuse box, that Logan mentioned needs to get swapped. The car still contines with the same starting issue and battery draining. The whole dam time, gm part 84084066 was never mentioned by Logan.. I ORDERED PART 84084066 and got it programmed. I installed it on Wednesday 8/4 and guess what. MY CAR NO LONGER IS HAVING A STARTING ISSUE, NOR IS THE BATTERY DRAINING. A WHOLE DAM 2 MONTHS OF ME WASTING MONEY ON UBERS HERE AND THERE TO WORK, PICKIMG UP MY KIDS, ETC. THE COST OF GETTING CAR TOWED. MISSING IMPORTANT EVENTS, ETC AND EVENTUALLY GETTING ANXIETY THROUGHOUT THE EXPERIENCE WITH YOUR DEALERSHIP. THE WHOLE DAM TIME IT WAS PART 84084066, WHICH I HAD MENTIONED TO YOU GUYS. read more

I had some emission issue and my Advisor Paul Williams was the best service person I have ever dealt with. Very trying repair and expensive. Paul was nothing but great thru the entire process. Very diligent and did everything he could to help me. We are from out of state and leaving in a couple days. He made sure my truck was completed extremely fast. He stayed after closing an hour! Just so I could get my truck 1 day sooner. Thank You Paul read more

We would like to express our sincere gratitude to Seth @ Freeway Chevrolet for going above and beyond in helping us find our SUV. He was extremely patient and worked tirelessly to get us the options we wanted and the deal to make it happen.. Thank you Seth. read more

Dwayne is the man, helped with knowledge on the vehicle and purchase. Couldn't ask for a better salesmen

After not hearing back from anyone regarding the paperwork for my replaced windshield, I just now received feedback from their Service Director, Jacob Meacham, indicating that they have supplied me with the information, which they have not. I haven't heard from anyone for over a month. Hopefully, my complaint to Yelp will warn potential customers about Freeway's inability to communicate professionally. If not, perhaps my recent complaint to Chevrolet Corporate will motivate them. This entire issue could have been easily handled without my wasting my time if they had done their job. read more

Service was great, customer service was excellent. Service manager kept us updated. In the waiting areas there was coffee and drinks.

the absolute best team I've ever experienced! Thank you Erica, Chuck and Andrew. I appreciate your professionalism, efficiency and dedication to helping me find the perfect car. will recommend to anyone and everyone :) read more

Freeway Chevrolet - Slaying - Car Dealers Near Me - Chandler, Arizona

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Matthew in service is so very helpful and kind, always ready to help and keeps in good contact.

Daymon was great. He made the whole process of buying a vehicle so easy Edit: I was happy until I received the email showing breakdown the next day. It was an easy process, and I did ask why it went from 34,685 to almost $43,000 and was told, tax, licensing, doc fees etc , not $799 for window tent, $599 for custom tailgate lettering, and other additional charges. They are the ones that pulled this vehicle off their lot to match the price of the one we wanted that they did not have on their lot. They said they would match the price and we agreed. read more

Tyler was fantastic! Speed, communication, and support. I would recommend Freeway and Tyler for all your needs.

Huge shoutout to Kevin at Freeway Chevrolet for making our car-buying experience absolutely fantastic! From the moment we walked in, he made my wife and me feel completely at ease--no pressure, no gimmicks, just genuine help and great vibes. Kevin took the time to understand what we were looking for and guided us through every step with professionalism and care. We left feeling confident and thrilled about our new ride! If you're in the market for a new vehicle and want a stress-free, enjoyable experience, do yourself a favor and head over to Freeway Chevrolet. Ask for Kevin--you won't regret it! read more

Friendly people, quick service and I was in and out of the dealership in around an hour for what I needed done.....recommend them for sure

Martin Matus was the best in the business. We just got our new truck he was making sure that we understood everything we were signing. Martin is the best!!!!! read more

I have the highest regard for Freeway Chevrolet and the service that the individuals there provide. Yesterday, my battery went dead and I called Matt and asked if he could be of assistance. Within 15 minutes uses of my call, Matt's associate, Tim, arrived and successfully jumped my vehicle. I drove to the dealership and Clayton assessed my battery (which was pretty much dead). He recommended a new battery and, about 30 minutes later, I was back on the road. While I waited, I had a terrific conversation with Erica, a salesperson at Freeway Chevrolet. I truly express my gratitude for an outstanding service experience from beginning to end. A+++++ read more

Easy to work with Solid communication Friendly staff They are willing to make "an aggressive" offer on my current truck read more

Paul Williams - service manager made by warranty repair service an easy experience. Very professional and communicated proactively.

Matthew was awesome great experience He took care of us from start to finished. Finance guy was great too. Hector you have an awesome Team read more

Love Freeway Chevrolet. Honest. Priced perfectly. Impeccable service. Love Melissa Powell. She goes above and beyond.

I felt that my salesman Dwyane was very professional. He made me and my partner feel at ease and took his time with us. I'm not a big fan of car dealerships but Dwyane and all the staff at Freeway Chevrolet were amazing! I love my new car! read more

Once again Brain came through. Have been waiting on a front grill replacement and Brian stepped in and got it done. If you're looking for a new car he's your guy for sure!!! Rochelle G 12/2024 read more

Matt Shakespeare my advisor is a great guy while my truck was getting repaired unfortunately my ac compressor went out ! So the technician had to replace it and Matt was able to communicate with me through text messages and gave me updates on my truck I'd rather have them do it right and not to be in rush me and my wife understood that taking it back to the dealership and getting it repaired will probably take some time to do the work but we've known it was going to be done right thanks "Chevrolet Freeway "great job guys read more

Sometimes when you expect the worst you are pleasantly surprised by receiving the best. The service department at Freeway is as good as the Porsche dealer I take my other car. Stellar service from Cade and Tyler! read more