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NAPA Auto Parts

2.7 (15 reviews)
Open • 8:00 am - 5:00 pm

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2 months ago

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3 months ago

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1 year ago

terrible customer service both from employee and manager, they don't know how to speak to people, will be reaching out to corporate.

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6 years ago

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Jaime T.

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11 years ago

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5 years ago

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15 years ago

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7 years ago

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11 years ago

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11 years ago

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7 years ago

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6 years ago

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Jaime T.

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11 years ago

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10 years ago

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14 years ago

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Ask the Community - NAPA Auto Parts

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Anyplace Auto Repair - 1957 bel air

Anyplace Auto Repair

(499 reviews)

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

I am giving two stars because of the only positives: they scheduled my inspection within a few days…read moreof calling and Justin, the technician that arrived, was very nice. However, I am very disappointed with the level of expertise and outcome of the visit. My 2014 Jeep compass has had the check engine light on for a week, steering locked up last week, and has had delayed clicking start. Justin arrived, I gave him the full history of my vehicle (no problems for 10 years) and the issues occurring the last month or so which prompted the call. He started running tests, even drove the car around to see if he could replicate what I had been experiencing. About 30 minutes into the visit he said he couldn't replicate any of the issues; that's okay, as I mentioned it only happened about 50% of the time. But he sat in my car another 20-30 minutes or so, told me he had to call his boss because he was completely stumped. Not really what you want to hear, but even I started making suggestions of what it could be so he could at least do something for me. At the end of the visit he basically just said "sorry I have no idea what's wrong, maybe replace your battery?"... the only thing he found was a sensor on my engine needed replacement, but it's totally unrelated to the other issues. I ended up having to pay $150 for literally no better idea what's wrong with my car and not feeling any safer to drive it. It was a huge waste of my time and now I'm out $150, and I still had to take it to another shop that already figured out the problem not even 24 hours later. Save yourself some money and go to a real auto shop. I understand that some technicians may be learning or lack the knowledge to dive deeper, but someone should be going with them to assist so your customers aren't left feeling robbed and confused.

Service Techniques

Service Techniques

(51 reviews)

Kevin and his team are awesome. I was referred to his shop almost 20 years ago and would not take…read moremy vehicles to any other mechanic in town. They may not always be the least expensive option, but if want your car or truck fixed correctly, the first time and not have to pay for another shop to fix it a second time this is the shop to go to.

By far my worst experience dealing with any kind of business or service…read more Please be super careful and cautious if you have any plans in taking your car for service. I called the shop on a Monday and they did not get to it until Friday, that was the easy part of all this nightmare situation. The car doesn't crank over and I was referred by a mechanic to take it to a shop that works on the electrical components of the car, so I did. I came by a few times to the shop to check on the progress and the car was still parked at the same location. When I got there and tried to explain what was wrong with my car I got different answers with one of the mechanics stating it could be the starter and the mechanic stated the engine was seized. I truly believe they did not move the car from where I left it and charged me $170 for the diagnostic. Lastly, the most disturbing act by this company was they intentionally opened my key fob and damaged the microchip, costing an additional $280, when I called the locksmith they stated someone had opened the fob and dismantled the component. They admitted fault and paid for the replacement key.

NAPA Auto Parts - autopartssupplies - Updated May 2026

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