Huge shoutout to Allen for Personally making this the best experience in regards to comfortability in handling a stressed vehicle situation and being a first time car owner they helped me so much and guided me through everything , service was 100/10 would recommend to anyone and everyone . read more

Shoutout to Uri! I had a great experience at this location. He provided excellent customer service while helping me get my brake pads and rotors replaced, along with an oil change. Uri took the time to clearly explain everything that was going on, which I really appreciated. He truly went the extra mile. I'll definitely be returning to this location! read more

Service done was fine. The people who worked here were friendly enough and thorough. Price was relatable. The wait time was a bit lengthy but there was another customer before me I guess that their service took a while so my appointment was pushed way back and it took FOREVER. read more

I took my Jeep Wrangler in for a front-end alignment at the San Tan store on Hunt Hwy. I was told that they could not do the alignment because my Jeep was lifted. However, I was told that they could check and adjust the toe setting and that it would be free. So I let them take it into the shop. When I got it back, I was told it would be $130 for the alignment. I said to them that I was told they could not do the alignment because their machine could not accept my Jeep. She said that they made it work. The report I got from them showed that nothing had been done but the toe. Camber and Caster were the same as when I brought it in. These people are just lying scammers. Don't take you vehicle to them for any work. read more

Brakes Plus - Before and after alignment settings. - Auto Repair Near Me - Phoenix, Arizona

This used to be a really good store. Not anymore. I have stopped taking all of my cars there. I had new brakes and rotors put on my truck, and the vehicle would shake (never did it before). After much arguing they blamed it on the upper control arms. Well, that is stupid. One it wasn't doing that before... and two, upper control arms will not cause vibration. I used to always do my own brakes. That is b.s. Stay away from Tony. He talks down to everyone in the place. I ended up getting the pads from Toyota and doing it myself. What do you know. No more vibration. Idiots! read more

Told me bring my car in at a 10 AM I bring it, come back to pick it up at 2 and these people haven't started on my car after $60 in uber rides this place is slow and bad for business find someone better and cheaper read more

Not pleased at all and wondering if they intentionally try to bait and switch senior citizens. Came in for an oil change, but after the safety inspection was upgraded to another service. I was there roughly 2 hours and spent almost $1000 on an old ladies 8 year old car. When I asked for the old part and to explain the price so I could better understand-an employee named Hailey became highly combative. She claimed the old part was "already sent back" the exact moment the new one arrived, preventing us from inspecting it. When I asked if the $240/hr labor rate was posted anywhere, she claimed "no one posts their labor rates." When I asked if they charge different customers different rates, she literally said "yes," caught herself, changed her mind, told me she didn't have to talk to me, and walked off. Completely unprofessional, hostile, and hiding something. Avoid this place at all costs! I have been there before and everyone was nice but this time there are too many red flags. Beware senior citizens - they will make you think your car is unsafe and then charge you $240/hr in labor costs. read more

Terrible Experience -- Don't Bother Making an Appointment I scheduled an appointment in the morning for car service, only to be turned away when I arrived. Apparently, they couldn't take my car -- something they clearly already knew, but didn't bother to call or email me about. What's the point of setting an appointment if they can't honor it? I even called on Friday to double-check and was told they didn't have time that day, so I followed their advice and scheduled the next available slot based on my work schedule. Despite doing exactly what they asked, I was still sent away. If you value your time, I strongly recommend calling multiple times before your appointment to make sure they'll actually honor it -- because they clearly won't do the bare minimum to communicate with you. read more

Brakes Plus may be good for brakes or tire rotation but.....If you need A/C work on your car avoid at all costs. I dropped my car off on Thursday 3/19 at 10:20 am. I was told they would have to purge and charge the system first to make sure I had the correct amount of freon and was quoted $384 ( the newer freon is expensive).Next they called and said it would blow cold for a minute and then warm and after some troubleshooting found the compressor was locked up. New compressor, valve, ring and charge $2412 quoted. Called again and said that I needed a condenser and after trying many aftermarket parts I was told they hard to purchase from dealership because its a dealer only part. The cost was $500 and they would split the cost with me. Work was done and told on Saturday 3/21 to pick up my car. Paid $2722 and was told everything is great car is blowing cold as 47 degrees. Drove 3 miles and car blew very hot the whole time. Needless to say I turned around and went right back. I walked back in the store red and sweating ( it was 105 degrees out). They put it back on their analyzer and went to work. Some of the things I was told: The freon shows 1 ounce low we are just topping it off and will be ready to go in 15 minutes. The machine gives us a plus or minus 25 and we went high so we are going to vacuum the freon and reload, 15 more minutes. There is a pressure plug in the back of the compressor and it let out more freon, we are topping other off, 15 minutes. After almost an hour I got a ride home and told them to call me when it's ready. Sunday closed. Monday I called at 8:20am and was told the compressor was bad and a warranty part was ordered. 11:40 I was called and told the warranty part had to come from California and was scheduled to be delivered next morning first thing. Tuesday called at 3pm and was told the part just came in and they were putting it in. I was called Tuesday at 5:30 pm and told car was ready and they also had to replace a fan or fan motor that also burnt up. Finally success after 5 business days and many phone calls. Not someplace I would recommend. read more

This business only wants to take your money they will tell you they can do the job and fix whatever car issue you have and then won't fix it but still make you pay. they are a bunch of scammers they took over 500 from and they still haven't done the job we gave them the car just for them to give us more issues and make us have to pay for more they do not know how to do their jobs at all this business is shitty and terrible please go anywhere else if you actually want your car to work this whole business is just a scheme read more

I was helped by Mack and a few of the others guys after I went to Brake Masters and they were trying to force services on me that were overpriced and not needed at the very moment. Brakes plus actually gave me an inspection and gave me options that really helped me out and they now have a new customer in me! Thanks, you guys were wonderful! read more

The team, especially Uri, was super kind, patient and informative. It took me a while to decide how to move forward with my car issues and Uri took the time to explain all of my options to me. Would definitely recommend this shop! read more

Inaccurate website appointment system. I made appointment online for 11am to check my brakes. I sat in the store for 1/2 an hour with no activity. Do not rely on their online booking system. Total waste of my time. read more

Brakes Plus - Auto Repair Near Me - Phoenix, Arizona

i called thursday and got a appointment for friday no issues they got me right in for a alignment was first told they could get the front left in range Curtis the general manager ask d to look at it again and he brought me out to show me what was going on and ended up getting it within range. The customer service here was really good. I'll definitely be coming back. thanks Curtis!!! read more

Brakes Plus - Auto Repair Near Me - Phoenix, Arizona

Dallin and team at the Ahwatukee location provided great service. They fit me in just before closing on a Saturday to do a tire alignment after Discount Tires (next door) put on 2 new tires. Dallin took the extra time at the end of what looked like a busy afternoon for the shop - to go thru the alignment results with me. He went above and beyond and it's why I will be referring people I know to Brakes Plus. He also let me know he's moving over to the Tempe location so go see him there, if you are close. Cannot say enough about the customer service experience I had with him and his team! read more

I have taken my car to Brakes Plus whenever it needs service. They have done my brakes, my suspension, my entire cooling system, and even some engine repair. A couple days ago I took in my 2007 Buick Lucerne because my car was leaking coolant everywhere. I was told that my car was leaking from multiple areas. I had gotten my water pump done there in February so they warranted that and went on to fix the other problems. (Needing a new water pump was not their fault at all.) These issues included my timing cover gasket, water pump elbows, oil seal, and my upper and lower intake manifold gaskets. At first, my bill was only for the timing cover and water pump elbows. After them working on it some more, they found the rest of the issues. They ended up not charging me any more than the original price that was agreed upon since they did not see it before. Which made me very happy and appreciative. Shane was the one working on my car the whole time and he was awesome. He kept me updated with phone calls, took the time to explain everything to me and why it needed to be done. He was very personable and even took the time to answer every question I had for him. He gave me lifetime warranty on everything I had done, and took the extra time and effort to make sure he did every preventative thing he could. Overall, very good establishment with employees that genuinely care about their customers. As a woman, I am always very timid to go to new repair shops due to the possibly of being overcharged and ripped off. I never have to worry about that at Brakes Plus! read more

I wish there's is a law for business practices like them cause imagine your hard earned cash and with this economy you need a car to work . If anyone can suggest a good auto repair who are honest and I would rather give the business to them. That's why integrity stated in their shop is BS no such thing. They will over charge you and find things you don't need as you know they are not there for the people they are there for business . Don't take your car there unless you don't care about money. I went to different places and the third one I went said most parts are new and car is in good condition but brake plus was quoting me $1700 for something I don't need to be done. For oil change I think even Walmart will be a good choice. read more

I really don't like leaving reviews unless it's really necessary and today I will do just that. If I could give zero stars I definitely would! Go anywhere else but here. Terrible TERRIBLE SERVICE. DONT USE THIS PLACE! LAVEEN Brakes Plus Made an appt. At 8:00 AM, my car did not move from where I parked it after 2 hours. So I picked it up since they didn't do jack for 2 hours. TERRIBLE SERVICE. read more

Made appt on Monday for a Friday appt. Dropped off my car a couple min early. Waited 2.5 hours and never got a call. I called was told it was ready to be picked up. I got a ride to pick up my car. I get here and my car is not only not ready, but hasn't even been inspected. After 20 min a guy comes over to go over what needs to be done?!? Really?!? I confirm that nothing has been done yet and he says that the oil change had been. So I said I don't want anything else done I'd just like to take my car and go home. Fast forward 45 min ... I go find someone to get an update and the guy pulls down the keys that had been sitting there for god knows how long. I didn't get charged for anything, and I'll be completely honest, I'm not sure anything was even done. Just tell people the truth... if the cars not ready... just say that and people can make arrangements accordingly. It just makes you guys look REALLY bad. read more

My 04 TL needed an alignment after I put in new rear adjustable camber arms to fix the neg camber after lowering the car on Eibach springs and Koni struts. I went on Yelp and started calling around to different shops to get a 4 wheel alignment quote. Well either the places weren't open on Sat (which was the only day I could really have it done) or the price was on the high side (greater than $150). I called AAA's service place on Arizona ave and the guy there told me to talk to Curtis at the Brakes Plus in Ahwatukee as he is into drifting and can align a lowered car properly. Not only were they open on Sat but the alignment cost $89.00! My TL is driving nice and smoothly now and the tire wear should be nice and even on the rears now. I'll update more after a few hundred miles but so far they did an excellent job! read more

About a month ago, my car kept stalling when idling too long (like at a stoplight). It took a couple of weeks to figure the problem. I needed a new transmission. Unfortunately, a new transmission is not possible right now. So the Brakes Plus team, specifically Jonathan and Myles (I apologize if I forgot anyone), recommended I bring my car to a transmission specialist to see if just the parts with the issue could be fixed, without me having to buy a new transmission. I was nervous driving my car from Ahwatukee to the transmission shop in Chandler, because it kept stalling at stoplights. Jonathan offered for someone over there to drive my car to Chandler for me. I found out that Myles was the person that drove my car. I've been a customer at this Brakes Plus location since 2013 and have always gotten great service, but this time the team went above and beyond. They didn't have to drive my car to another business, but they helped me. I can't thank them enough! read more

Great service! Made my appointment over the phone and had no issues with my oil change.

Took my car in cause it was pulling when driving, When I got it back the screen was not working. I was told it had nothing to do with what they did, so I agreed to pay them to fix it. They tried replacing it and the still did not work. I was told to take it to the dealer that it needed to be programmed since they disconnected the battery. Well before I could take it to the dealer the car started pulling again. So I ended up taking it back two more times with the same problem, but the last time I noticed that the check engine light did not come on and it always came on before the car would start pulling and this time it didn't, which I thought that was weird. Well I finally got around to go to the dealer was told they would have to go thru all the wiring to figure out what was wrong with the screen plus the car is not safe to drive cause the car had power when it's off. Oh I forgot to mention in the begining We had paid brakes plus to go thru the wiring to find the problem. Talked to the manager David he said he would call me back and I haven't heard from them. It's been three weeks. When I call he's never there. They tried saying that they don't know if the problem with the screen was previously their already , well it would be noticeable when you turn on the car. So know I have three problems I didn't have when I originally took the car in. The screen, the engine light not coming on and the car having power when off. read more

terrible. why would I make an appointment just for it to take over two hours. terrible service... never coming back 0/5 stars honestly. I'm so pissed literally never again. read more

*****DO NOT GO TO BRAKES PLUS!!!!!******* I went to Brakes plus 3/01/24 15635 s 48th st phoenix AZ 85048 for an oil change. A week later we had to go back because my car leaked all of the oil. The technician had to replace a faulty oil filter and they had to steam clean with dye. I went back to Brakes Plus on 5/3/24 and they advised me that timing cover gasket is leaking oil. Cost 2447.86! My car DID NOT leak oil prior going to Brakes Plus. I spoke with the Todd general manager, he was very rude and unprofessional. I will never take my car to Brakes Plus. Overall horrible experience. read more

Uri was great! Super friendly and communicative ! They got it done and got me out of there!

Brought my truck here because in the past have had ok service this time I was very Disappointed I called 2 days before making a morning appointment to have an alternator and big 3 wire upgrade to give my truck the extra power needed for my led lights and stereo system I Brought my truck in the morning on the scheduled day at 830 am. They told me it would be just a couple of hours I came back to get my truck around 330 pm after running errands and noticed when I got there it was in the bay and had not even been worked on yet the service guy at the counter asked me to follow him outside to look at my truck he then started making excuses about why my truck wasn't ready yet then said I might need a new serpentine belt and it looked old then tells me that would be around 80.00 just to order the belt ....after I bunked him on the fraudulent upsale by telling him I just had it replaced a few weeks ago....he became a bit rude and acted like he couldn't be bothered with me he then said the truck would be done in a bit..... while i was waiting almost 2 more hours....( the bit of time ) i got to sit and observe what goes on there no one seems to know what anyone is doing the mechanics are smoking in the bays maybe 2 mechanics are kinda working while another mechanic is running around the place looking like hes actually doing something productive so after waiting till it was almost 6 pm closing time the service guy tells me my alternator was replaced but they couldn't install the wires for the power upgrade because apparently the wires didn't line up.....don't even know what that was even about then tells me to take it to a stereo shop for that service when I was specifically told they could do it when the alternator was replaced never have i seen the amount of unorganized business practices at a automotive service shop or tried to be sold something I didn't need very unethical and I will not be going back there nothing but shysters there what was supposed to be a 1 or 2 hr job took all day long......just ridiculous... UPDATE.....like how I post this review and get a auto generated reply back with we are sorry you had a bad experience with our company blah blah....can't even hire a real person to resolve the issues read more

awesome service! Just stopped in for a headlight replacement! Jonathan was so helpful and kind. Thank you so very much!!

I've now brought my car to breaks plus twice and both times they have gone ABOVE AND BEYOND with their customer service. My first visit I called BP last minute needing a same day appointment for an "affordable " oil change & they were able to accommodate me no problem. Service is fairly quick for how busy they usually are I am typically in & out within an hour or less. The manager was awesome and took his time explaining and answering any questions or concerns I had.. Definitely recommend. read more

Called and spoke to the Manager. I was going to use a Groupon for a different place further away. But the Manager said he could fit me in quickly. I went and they were very nice, straightforward and quick. I would recommend them. I even found a 10% off coupon for checking in, and despite the Manager not ever seeing one before - they honored it. read more

I took my vehicle due to prompting service A was needed. I had several times taken my vehicles to brake plus before. I spoke to Scott, as always, very professional and pleasant to talk to. The prices are very affordable compared to other places. I love this place from the owner, Allen, down to people on the front and back as the mechanics are very nice and honest to explain what could be wrong or not wrong. Being a woman, I always feel can be taken advantage of non knowledge on cars. They make me feel I can trust them. I won't take my vehicles nowhere else for that reason. Gentlemen, great job! read more

Great service. Woke up to an oil stain under my son's 2007 FJ Cruiser and took it in to Brakes Plus. The tech Luan had it diagnosed as a bad gasket, replaced it and changed the oil quickly and kept me informed the entire way. The manager (sorry forgot his name) at check out was equally helpful and efficient. Five stars!!!! read more

This is my 3rd car, I am bringing to Todd and the Team. Always doing a 1st class job. Or if n ot, then making it into a First Class Experience. Thanks Guys read more

Josie at the Tempe location is amazing! She was beyond helpful and patient with my lack of vehicle knowledge. Will definitely be returning to this location for any future vehicle needs! 6/5 will be recommending this location. read more

If I could give zero stars I definitely would! Go anywhere else but here. They really tried to charge me to get my suspension fixed on my car when I didn't even need them done. They said it would be $3,500 over the phone and I asked him a couple times, then when I came in to pick up my car the document said $2,300 like what the hell!!! I knew it was bs at that moment. Then I decided to get a second opinion from my Lexus dealership and they said THERE WAS NOTHING WRONG WITH MY CAR!! AT ALL. Brake plus is pathetic and I will never go there again such a joke lol. Where I heard the noise from was from the back of my car for a second but it was just me being cautious. They tried to fix the suspensions in the front of my car no where near where the noise was from lol. I will never go back. I definitely will tell people not to go there. They just want your money! Always get a second opinion!! read more

Anonymous: Todd the manager is the smoothest criminal I've ever met! He is so nice and convincing and comes across like he cares and is concerned. In reality he is all about bringing in as much money as the shop can. I went there a few years ago and every time, even with new cars, would come back with things damaged and much higher than original quotes. The mechanics are lousy! I dealt with the regional manager once me he was just as much as a criminal as Todd and his hack brakes plus crew! Stay away from brakes plus on 48th and Chandler!! Don't do it, or you will get taken to the bank every time. Not to mention they will ruin your car! No such thing as a coupon oil change or brakes special. Me: This place was great to me until recently. Took my truck in due to overheating, told me I had a cracked radiator hose, cracked thermostat and a couple other small fixes. Got my truck back that afternoon and noticed a 3 inch dent on my driver door. Called Todd (the manager) out and he told me he'll give me $200 off my next visit. The next day, I noticed something leaking underneath. Took it back in, told me it's just my AC due to the hot weather. The next day I'm driving to work, and my power steering goes out. I pop the hood and noticed there was fluid splattered everywhere underneath the hood. Took it back in (third day in a row) and told me that I had another cracked radiator hose, cracked radiator and my new thermostat was also cracked. Tanner was amazing and helped replace everything no charge and used my $200 credit for the radiator (which pretty sure they cracked it two days before). I finally get my truck back after all that and noticed a loud squeaking sound coming from my belt. Took it BACK IN for the fourth time that week and they told me I needed a new hose. Pretty sure it was damaged due to all the fluid splatter from where they messed up my radiator. After I got my truck back that day, I noticed ANOTHER 2 inch dent/scratch a couple inches away from the previous dent. The following week I had a tire leak. I took it in to someone else and they told me my swing gate was hanging with no bolts due to someone replacing my radiator and not bolting it back correctly causing other problems. I'm pretty furious with the carelessness of Brakes Plus. They also begged me to leave a good review after all that. I can't express how much this place has really messed up my truck and tried taking advantage of my money. read more

Brakes Plus - Auto Repair Near Me - Phoenix, Arizona

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My wife had her brakes done here in the summer of 2019. We took her car to AutoNation Toyota in the summer of 2020 for another issue and they recommend her getting her brakes done because they were shot. Confused, we took her care back to Brakes Plus who showed us the brakes were just fine and AutoNation was most likely just trying to scam us. Since then, we have brought our two cars to Brakes Plus for everything we can have them do. The employees have been nothing but friendly and helpful and our cars run and handle noticeably better after each visit here. Todd and Justin up front do a great job remembering their clients, their cars, and service that has already been done. read more

Made a 4:00 appointment to get an alignment, I arrived earlier than my appointment time to check in. After checking in I waited 1 hour and the car hadn't even been touched nor had my keys even been taken to the back to be given to a tech. After asking how much longer the guy at the desk said 15-20more minutes so I asked him for my keys and left. It was not busy there were 3 cars total there and way more than 3 techs there. There's no point in scheduling an appointment to wait an hour and still have no progress made on my vehicle... read more

I have used this location for several repairs that were done to satisfaction. This negative review concerns customer service. After the last work done on my car, the shift mechanism was stiff. I made an appointment to have this looked at, as was suggested by them. I took the car in; was not advised how long it would take to have someone look at the issue, sat waiting for more than 1/2 hour before I decided to leave. This was a problem caused by them and notified them a day after noticing , so it should have been looked at fairly immediately. I told them I would not be back read more

I walked in today at 9:30am to check my brakes. I was told there is a long wait time, a few hours, but I can setup an appointment so I don't have to wait. I had other work in the area to do, so that sounded great. I setup an appointment with Angel for 1pm. I walk in at 1pm, different guy, I am informed there is no appointment listed. I provide my info again to check the car in. I am told the wait is a few hours. I ask about the appointment I setup in the morning. I am told "They are short-handed and it will be a few hours. I am told if I do not want to wait, I can setup an appointment." You can't make this stuff up, I left, waste of time. read more