We came in on a Sunday after what I could only imagine was a long weekend for these salesmen…read more(Sunday after Thanksgiving) and had the pleasure of working with Ron. He was unbelievably amazing, and I could not recommend him more. From the moment we arrived, he pointed us in the exact direction of the car we came to see. He was never pushy or overwhelming. He gave us the information we needed, stepped back to let us look around on our own, and only stepped in when it truly felt helpful. He was incredibly knowledgeable about the car and all of its features, and he was so kind and patient throughout the entire experience. He made sure we felt comfortable and well taken care of the whole time. We then worked with Josiah for the financial portion, and he was just as incredible. He brought such kindness, understanding, and light to the process. He took what is usually the most stressful part of buying a car and made it calm and surprisingly enjoyable. His guidance, encouragement, and the conversation we had about life and entrepreneurship meant more than he probably realizes. He made a real impact on us, and we are very grateful for the care he showed. Both Ron and Josiah made our experience unforgettable. We could not be happier with the way we were treated and highly recommend working with them.

Tempe Honda was one of the most frustrating customer service experiences I've ever had. My brand…read morenew Honda lit up with every warning and check-engine message imaginable. I brought it in expecting answers and support. Instead, I got neither. They don't offer loaner cars, so I had to spend $350 on a rental for just three days. After all that, they told me it was just a "glitch in the system." No real explanation. No accountability. No compensation for my time or money wasted. To make it worse, they left my car with 7 miles in the tank because they "had to drive it to get a read." That should have been clearly explained upfront. It wasn't. When I asked for a ride home, they told me the shuttle was closed so once again, I had to spend more of my own money. The whole place feels cold and robotic. No empathy. No effort to make things right. When you buy a new car, you expect support -- not to be brushed off and left paying out of pocket for their mistakes. I would not recommend Tempe Honda to anyone who expects real customer service.

I took my friends car in for some work on my day off, friendly staff, comfortable seating area,…read more they had the car serviced in the time they said. Very we'll organized at check in. They weren't able to fix it in 1 day and called my friend to get her into a rental so she was not inconvenienced.

Service department sucks. 30 car back up to drop off at 8:00. Shuttle service was an hour wait…read moreafter the 30 minute line to drop off. shuttle service for return another hour from the time they picked me up. Finally got back to the dealership - stood in line for 15 minutes only to find out that I'm in the wrong line. Another 30 minutes waiting OUTSIDE to get my car as I watched 10 other cars drive off. No one inquired why I was still waiting, until I asked what was taking so long. They lost my keys. Error message on dashboard never got resolved. It will be there forever unless I use the dealership for their commission based repairs and/or 5K oil changes for 150.00! After all this waiting, I drove away and noticed after a while the error message came back on. I was on the phone trying to find out why the error message is still there, no resolution . I was in the phone for a total of 3 hours trying to get someone on the phone at the dealership.. Turns out I was talking to offsite call centers - 6 different people couldn't get anyone to pick up the phone at the Tempe dealership.. Finally in the 11th hour of the day I got a phone call from the service manager Brandon because this call center "escalated" to upper management my request for a call back or to get someone to pick up the phone.. Brandon was rushed because he had to go to an appointment. I spent a full Saturday trying to get my car fixed to no avail. I will continue to use Christian Brothers as my primary mechanic. Never will I buy a Toyota again. Apparently, you can reset the Maintenance Required message yourself under the Settings.

My check engine light came on Friday and the service department got me in the next day @ 7 am. They…read morewere so personable from start to finish. Jonathan, Max, and the tech who serviced my car did an exceptional job. I bought my Kona here 5 years ago and service has improved 100%. I highly recommend dropping off your car so you can go about your day and they will text videos of service and keep you posted, you can also text any questions. Sooo happy with the service department and maintenance. Ty very much! Kona is driving better than ever.

We went in to look at a 2026 Hyundai Ionic 5 and do some research on the vehicles. We told the…read moresalesperson, Daniel, from the beginning that we were just checking things out and not going to purchase until we had completed our research with 3 different vehicles. We thought we were pretty clear from the start and that he understood that. He was informative and if he did not know something, he looked it up before responding so that he could give us the correct information. Daniel explained that he was new and that is why he sometimes did not know the information and did not want to give us false information. Now comes the biggest reason for the 1 star. His "manager" Greg never spoke directly to us even though he walked to Daniel's desk where we were sitting to retrieve some paperwork. I believe Greg was determined that we were going to purchase that day one way or the other. We told them we had received a quote from Carmax to sell our vehicle to them and therefore would not be trading a vehicle in it we purchased from them. It went from "we can match what they are offering" to "they could not have offered you that much" to "do you have proof of a quote that they offered you $18,700?" So in reality they were calling us liars. My husband showed him the email and then all of a sudden it was "They will never give you that amount. They are going to nickel and dime you and not give you any more than what we are offering ($13,200)." During this entire time, they did not give our key fob back so we were stuck there for 3 1/2 hours- MUCH longer than our expected research time. Guess what, we ended up purchasing our vehicle from Horne Hyundai in Apache Junction. The entire experience was completely different from that of AutoNation Hyundai of Tempe. I will not recommend their location or services, nor will be return. If I could give AutoNation Hyundai of Tempe negative starts rather than having to give at least one star, then I would. Additionally, Daniel at one point had the nerve to ask us why another salesperson had been speaking to us. Seriously? She never tried to take a sale away from him. In fact, I was the one that spoke to her first. She obviously had been a salesperson longer than him due to her knowledge. I am not sure if he was concerned because she was female or if it was because she was a different color than him or maybe a combination. However, that was definitely a put off to my husband and me. Completely unprofessional to say the least.

We just purchased a vehicle from them and it was the easiest thing I have ever done and I have been…read morewith people buying vehicles so many times this was very easy. First off, I found the vehicle online after finding what I want. I message them and they got back to me so quickly that I could not even blink an eye. The vehicle looked exactly how it was posted online. On top of that they sent me a video of the vehicle right there at the dealership for me, just to let me know that it's actually there. I was able to discuss prices over the phone get the entire layout before even entering the doors. We were happy and satisfied by the time that we walked out the doors with keys in hand. The best part was the fact that the person who we were dealing with Sam was wonderful. He kept me feeling like I was in good hands and for me that is hard to do. I would 100% recommend them for any vehicle that you're looking to purchase.

Our experience at Lexus of Chandler has always been positive with folks who are amazing, courteous,…read morefriendly, and knowledgable. Through the years, have bought over 3 Lexus vehicles from Lexus of Chandler. In every one of those purchases, Sam Ladd has made it all run smoothly and without issues. Sam has been our sales rep for every deal and he has been completely genuine, aboveboard and straightforward. Service has also been top notch. Have serviced all Lexus vehicles here at this dealership where Miss Misty Darling, our service advisor, is simply phenomenal. Miss Misty is beyond knowledgable able to shine with her expertise of vehicle service needs. At the helm is general manager Randy Usery whom has always been approachable and kind. Another gentleman, sales manager Greg Walling, works in an old fashion honest manner. Inclusively, was instrumental in helping locate one of our recent purchase which we were grateful. Huge thank you to all. The wonderful amenities here beside the fantastic service are: Excellent coffee, multitude of snacks, soft drinks, bottled water in a beautiful lounge while you wait. Free car wash when you service your vehicle is a cool perk as well! All together, this great winning team has been fantastic and cannot say enough about the quality of people working at Lexus of Chandler. Try them out, you'll be glad you did :) As always, thank you for reading!

Drove 35 minutes from Queen Creek to "Tempe Chrysler/Dodge" to buy parts for my car rather than…read moregoing to the Dodge dealership five minutes from my house. The reason for traveling so far out of my way is because of Josh in the parts department! He was extremely nice and very helpful! Josh showed me kindness and consideration. He treated me like he really wanted and appreciated my business. Not to mention Josh's pricing was more reasonable! His work partner James was super nice as well! I will continue to go here for all of my parts! Thanks Josh!

Very disappointing experience at Tempe Dodge. The original vehicle I purchased had safety issues…read morethat were never resolved and multiple mechanical failures that led me to believe it was a lemon. Based on my experience, they were aware of the vehicle's condition firsthand. Charles, the manager, later said they would "take care of me" on another vehicle, but the damage and extent of damage were misrepresented, and the numbers I was promised did not match what was presented. The overall experience felt deceitful and misleading. Buyer beware.

I recently came in to get my Spark plugs serviced. For years, I was a customer of another local…read moreMazda dealership until I found out they had ripped me off. Suffice to say, from the first moment I called Horne and spoke to Elijah to the time I brought my car in and had the service completed, I was blown away! Elijah was clear, professional, communicative throughout my entire appointment and I will definitely bring my Mazda back here for service in the future.

Had an extremely pleasant experience with Nolan, a sales rep. He listened to us and helped us…read moredecide what we wanted in a new car, even if it didn't mean the top package. Nolan then went out of his way to ensure we would get what we wanted for a price we were happy with. He was easy to talk to and made sure we were happy with every step toward the sale. Would absolutely recommend Nolan specifically for a stress free, exciting car purchase!

Service was fine but the lounge was not in the best shape. Needs a good cleaning and a coat of…read morepaint, has gloomy unwelcome atmosphere. Water dispenser broken, room temperature water only and obvious taste confirmed that there is serious maintenance that is needed including filter change.

Do not go to this location if you're a woman car buying alone…read more The sales manager had an ego and full of attitude. When I was explaining how badly I was treated and pressured to buy on their time, he wouldn't listen to me. Then interrupted me with a rude comment. At that point I was done. No sale.

I purchased a Kia Sportage Hybrid from Tempe Kia on 11/26 and worked primarily with Dave Miller…read more Unfortunately, what should have been an exciting experience turned into an ongoing and stressful situation that remains unresolved. The night before purchase, I test drove the Sportage and loved the vehicle, but not the color options available. Dave asked if I would allow Tempe Kia to do a dealer trade rather than me purchasing from another Kia dealership, which I agreed to. Before driving out for pickup, I explicitly asked if the vehicle had been inspected for scratches, wheels, and interior condition. Dave assured me everything would be perfect. At delivery, I noticed marks on the hood that wiped off with a solution and was told they were from tape and packaging. I was also informed my spare key was missing and would be delivered after Thanksgiving. I left the dealership around 8pm. Once home, my family noticed scratches on the roof and rails. I emailed Dave and Chuck Flair with photos on Thanksgiving morning and followed up the next business day. I was told it was just tape residue and would be an easy fix. I was also informed the spare key was never found and I would need to return to have a new one programmed. I was promised a full tank of gas for the inconvenience. Over the next two weeks, communication was slow despite multiple follow-ups. I returned on December 12th for the newly programmed key and residue removal. Under dealership lighting, the residue appeared mostly gone, but the gas tank was nearly empty. Once home, the marks were still clearly visible in my garage lighting, and there was new damage, including a scratched and scuffed taillight and an additional scratch below it. I contacted John ,the sales GM, and sent photos. He told me they would "make it right" and explained that Dave, who previously worked in a body shop, took it upon himself to perform the work because detail was backed up. A few days later, my car was picked up from my house for repairs. That evening, I checked the vehicle security app I purchased from the dealership and saw my car's last known location was a residential address, not the dealership. This made me extremely uncomfortable. When I asked about it, I was told John wasn't aware and would check, but he never followed up. GM Katelyn Hall later told me she "assumed" it was just a GPS ping while the transporter was driving. I researched the address and discovered it belonged to the same individual transporting my vehicle. John later confirmed my car had been taken on a personal errand to the transporter's parent's house -- without my authorization. The next day, I was told the car turned out great. When it was delivered back to me, my partner and I were shocked -- it looked worse. Cody, the transporter, agreed the damage did not look right and told us the work had been done by a manager and his son, by hand. He also stated he questioned damage to the clear bra before leaving the dealership but was told it was not one of my documented concerns. This damage did not exist when my car was picked up. He took pictures. The issues included: * Scratches across black panels * Poor buffing leaving heavy swirl marks * Damaged clear bra * Original taillight damage not addressed * Roof scratches still present * A new scratch above the passenger front wheel I refused delivery and sent the car back. I documented all concerns to John and received no response aside from a text that was sent and then unsent. The clear bra was replaced and the car detailed again. When I asked what would happen if issues were still present after delivery, I received no response. I then received a call from a sales manager, Jeremy, who informed me there was also a dent made when the bra was damaged. He said he could fix it but they would have to keep my car longer. He was going to talk to the GM. GM Katelyn Hall requested all photos and documentation, which I provided. She then stated they did not owe me anything because I did not sign a "we owe" document at original delivery. This is deeply concerning, as the damage occurred after purchase during dealership handling. I asked if there was a "we owe" document for the spare key they lost and received no response. Despite extensive documentation, emails, texts, and phone logs promising the issues would be fixed, I ultimately received an email accusing me of trying to "take advantage of their kindness." This was a brand-new vehicle that I was excited and proud to purchase. Instead, it has been mishandled, damaged, transported to an unauthorized location, and met with a complete lack of accountability from the GM after her team promised to make things right. I still do not understand how or why this was allowed to happen, and I would strongly caution others to not do business with this company and if you have to, thoroughly document all communication.

I had a fantastic experience at Tempe Kia, thanks to Ben Fields! From start to finish, Ben was…read moresuper straightforward and honest, making the car-buying process smooth and stress-free. He took the time to offer different options that helped me make a better financial decision, which I really appreciated. The dealership itself is clean and well-maintained, with a large inventory to choose from. I never felt pressured, and the entire process was handled quickly and efficiently, especially when it came time for the contract--no long waits or unnecessary delays. If you're looking for a hassle-free car-buying experience with a trustworthy salesperson, I highly recommend Ben Fields at Tempe Kia!

We had an outstanding experience at Earnhardt Ford in Chandler, and a big part of that was thanks…read moreto our salesman, Fadi. From the moment we walked in, he made us feel comfortable and completely at ease--no pressure, no pushy sales tactics, just genuine help and guidance. Fadi truly went above and beyond to make sure we were taken care of every step of the way. He was knowledgeable, patient, and attentive to what we were looking for, which made the entire process smooth and stress-free. What could have been a long and overwhelming experience turned out to be quick, easy, and actually enjoyable. We're so incredibly happy with our purchase and couldn't have asked for a better car-buying experience. If you're heading to Earnhardt Ford, definitely ask for Fadi--you'll be glad you did!

Thank you to Service Manager- Josh P…read more I called in with an issue regarding my back drivers side tire. Went from 30 to 11 PSI overnight and appeared to be going flat. I called AAA for a tow, the driver noticed what he thought was a nail and asked if I wanted air instead. I drove straight to the Ford service dept quick lane, which happens to be so close to my house, I could throw a rock and hit the parking lot. Josh came out with a smile and remembered my call. My vehicle was taken straight back and was in and out in 45mins. Turned out it was a small piece of metal, not a nail and I was able to leave with a patch, rather than a $300 tire. Thanks so much for the exemplary customer service and interaction. I will def be bringing my vehicle into this location going forward.

Brad the manager did not honor a battery under warranty…read more Purchased the battery a year ago. When I came with a faulty battery asking to replace, Brad couldn't find the purchase in their system, due to a clerical error at time of purchase. Went ahead and purchased a battery with the promise it will be taken care of with the home store. Called the home store to resolve. They instructed the store to keep the core for pickup so I can get it refunded. When I came back to pick up the core, Brad said he has no idea where it is and he assumed it had been picked up. He then continued to deflect any responsibility. Bad business! Taking no responsibility for his mistakes!

Helpful and swift staff, that did a great job attempting to decipher my poorly worded questions…read moreregarding cars and whatnot. I'll be going to them again, and would recommend you do too!