Jacob, thank you for your help in helping my wife get an SUV she has always wanted. You never showed negativity the whole time while she test drove multiple variations until landing on the 2026 Honda CR-V hybrid trailsport. Thank you for going above and beyond and being so patient with all the different decisions read more

Tempe Honda was one of the most frustrating customer service experiences I've ever had. My brand new Honda lit up with every warning and check-engine message imaginable. I brought it in expecting answers and support. Instead, I got neither. They don't offer loaner cars, so I had to spend $350 on a rental for just three days. After all that, they told me it was just a "glitch in the system." No real explanation. No accountability. No compensation for my time or money wasted. To make it worse, they left my car with 7 miles in the tank because they "had to drive it to get a read." That should have been clearly explained upfront. It wasn't. When I asked for a ride home, they told me the shuttle was closed so once again, I had to spend more of my own money. The whole place feels cold and robotic. No empathy. No effort to make things right. When you buy a new car, you expect support -- not to be brushed off and left paying out of pocket for their mistakes. I would not recommend Tempe Honda to anyone who expects real customer service. read more

Awesome experience ~ This is a corporate location so everything is ran super professionally! We had a very good experience with everyone at this dealership. Juan our salesman was very helpful, and the finance manager got us a great rate!! Definitely recommend this dealership for any//all Honda purchases! read more

Tempe Honda - Family Vehicle = 2025 Honda Pilot Trailsport - Car Dealers Near Me - Tempe, Arizona

I recently replaced my cabin air filter myself before bringing my car in for its first oil change at Tempe Honda. During their multipoint inspection video, they removed my cabin air filter (located behind the passenger-side glove box) and placed it on top of the car's dirty engine bay to show me it was in good condition. This was extremely frustrating, especially since I had just replaced the filter a month prior and did not want it exposed to dirt and grime from the engine area. I asked them to replace the air filter since they had compromised it--I would install it myself--but they refused. I even spoke with the service manager, who also declined to provide a replacement, saying it "looked fine" to him. I asked him how he would feel if someone removed the air filter from his home, placed it on a dirty engine to inspect it, and then put it back after he had just replaced it. He responded, "Yeah, that's fine with me. I see no problem with it." If they are unwilling to take responsibility for something as simple and inexpensive as an air filter, I can't imagine how they would handle larger, more costly repairs. I will not be returning. read more

Tempe Honda - Cabin air filter on top of dirty engine bay - Car Dealers Near Me - Tempe, Arizona

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Avoid this dealership. They damaged the bolts on the first oil change for the brand new car I bought from them. They refused to take responsibility and they blamed a different oil change place down the street. They said they knew what place it was from because they got complaints before, but the check in guy saw my oil change sticker from the new place so of course the manager came to me ready with saying he knows what place damaged it. I reviewed the inspection video from the Honda oil change and they conveniently didn't show my oil pan or any bolts after the oil change was done. Also, the fianance manager lied to me when I bought my car and said that if I wanted to buy the warranty that I can't take a few days to decide, I have to purchase it right then and there. Total lie. You can definitely buy the warranty later on. They also only give you one free oil change once the car has about 8k miles, and then turn around and recommend to only go 5k between oil changes once you have to pay for them. Total scammers. read more

I took my car in for a recalled part and while I was there I inquired the cost to fix my loose driver side mirror, which was jiggly. I was quoted $1000 to replace it, with no mention of a repair option. I opted to take it to my local mechanic instead, who promptly tightened a screw and charged me $50. Do yourself a favor and get a second opinion before having these guys repair non-essential items. I will say that everyone was very nice and my car was ready when they said it was, but I will not be taking my car there again for service issues. Total money grab. read more

We came in on a Sunday after what I could only imagine was a long weekend for these salesmen (Sunday after Thanksgiving) and had the pleasure of working with Ron. He was unbelievably amazing, and I could not recommend him more. From the moment we arrived, he pointed us in the exact direction of the car we came to see. He was never pushy or overwhelming. He gave us the information we needed, stepped back to let us look around on our own, and only stepped in when it truly felt helpful. He was incredibly knowledgeable about the car and all of its features, and he was so kind and patient throughout the entire experience. He made sure we felt comfortable and well taken care of the whole time. We then worked with Josiah for the financial portion, and he was just as incredible. He brought such kindness, understanding, and light to the process. He took what is usually the most stressful part of buying a car and made it calm and surprisingly enjoyable. His guidance, encouragement, and the conversation we had about life and entrepreneurship meant more than he probably realizes. He made a real impact on us, and we are very grateful for the care he showed. Both Ron and Josiah made our experience unforgettable. We could not be happier with the way we were treated and highly recommend working with them. read more

I had an appointment to see a truck with a car's sales assistant Jordan Sanchez at 5:30 Wednesday August 27th. When I arrived I found the truck on my own and Jordan never showed up. Nobody else came to help or ask if I was interested in the f150. I texted both numbers that Jordan contacted me from and after no answer back or help. I decided to leave to see other options. After 23 minutes later Jordan Sanchez text me and would not budge on a very high price she set above the sales price. read more

We were very close to purchasing a car from this dealer today. I was out of town for a work conference and they dealt with my wife. My wife shared that the salesperson Luke she dealt with over the phone was nice and helpful. However, right as we were about to agree to the deal, we asked about tire wear. The wear was at 5/32, which clearly need replacing. I know the minimum for a CPO vehicle is 5/32, but not disclosing this seemed a bit suspect. We asked for a $400 discount beyond the deal we had made since tires were $1278 installed. We were told they could do $200 but because of that my wife, by herself with our 4 kids, had to drive her trade in down there now. It was almost like retaliation for giving an extra $200, since we had already agreed that they would bring the car to our home and pickup our trade in. At the end of the day, we were looking at 3 different cars and these folks were the most difficult to deal with, although nice in nature. They lost a cash sale because of $200. We officially purchased another CPO vehicle from a smaller Honda dealership with a better trade in, just about the same mileage and less cash (Oh and tires that were less than 6 months old). For anyone reading this, it's a lesson in research and due diligence. Don't just settle on a deal, there are lots of dealers looking to support their salesmen that don't get hung up over a couple hundred bucks. read more

So, normally we would never go to a dealership because we don't like the pressure of wheeling and dealing. This time it was an amazing experience. Long story short we have an autistic child and it's very hard to take him places and have to sit for hours. We also do not have anyone here in AZ to watch him which makes it challenging to do things like, buy a car. We had a consultant named Austin Loper, he was so amazing. He made us accommodations that I really do not feel others would have made. He understood our situation, being a father himself, this made all the difference in the world. He got most of our deal over text and computer before we arrived which cut down the time our son had to sit there. Honda Tempe, thank you for hiring people who are not just "sales people"but people who make your dealerahip great! I recommend getting your car at Honda Tempe!! 100% Thank you Austin!! read more

Purchased my 2026 Passport from Tempe Honda yesterday. My salesperson, Matt, was professional, diligent and transparent during the process. He provided me with a fair price at very beginning, that allowed our negotiation to move forward. We were able to reach a number after a few days which I felt comfortable to make a deal. I was at ease during my buying experience and did not felt I was being pushed at any point to strike a deal with them. Jay, the person who handled my document signing yesterday at the dealership made the process seamless. If there is one opportunity I feel the dealership can improve on was the vehicle readiness. It looked the car's cleanliness was subpar when I received it, but it was a small mishap among a great experience overall at Tempe Honda. read more

Everyone was nice on the phone, tech was not good, called 2x no answer. brought my car in at 7:30am and now it is 12:30 pm and still has not been worked on. Really bad experience read more

Who ever has a great time buying a car? I know from the past I sure don't. This time was a little different. Good experience and a wonderful sales person. If you're ever looking for a new car I would give Tempe Honda a try and ask to speak with Amanda S. The one thing that pushes people away from buying a new car is the sales people being so pushy. That's why I didn't buy from Toyota right up the road. Give Tempe Honda a test drive and get a new ride for 2023. read more

Tempe Honda - Car Dealers Near Me - Tempe, Arizona

James was my advisor throughout my service and he was incredible! Very communicative and made sure my experience was comfortable! He washed my car for me so I didn't have to wait too long! Shoutout to the technicians on 12/21/24 at about 5pm because they did my service in 1/3rd the estimated time! I will forever be a loyal customer to Tempe Honda. Edit: the technician was Ethan, so thank you Ethan! read more

I came in yesterday looking to replace my key on my civic because my car had been broken in to and my spare key was stolen. After explaining my situation to a desperate salesman he told me he couldn't help me with the key but "had a car for me to buy instead". Insanely unhelpful and a desperate attempt to make a sale. He. Clearly doesn't care about customers unless they benefit him. read more

Original post: Purchased a Certified 2022 Honda Ridgeline in September. In October, 32 days later, I discovered the tailgate cap was broken. I took the truck to the dealership and asked about getting it fixed. The guy assigned to me when I got there told me that since the problem was not reported within 30 days, that the service department wasn't going to pay for the part, but that he would check with the sales department. 20 minutes later he came back and told me that the sales department would pick up the tab, but that the part had to be ordered and was on national backorder. I left very relieved. I knew there was a reason for buying a vehicle at a dealer rather than a used car lot. He said they would be in touch when the part arrived. Last week I was notified that the part arrived. Yay. I made an appointment and took the truck in. They informed me that it was going to cost several hundred dollars. I told the rep that I was told in October that the sales department was going to pay for it. He checked. They said they don't have a record of it. Then one of the sales managers came and spoke to me and told me the same thing. I told him the name of the rep that had told me sales would be paying for it. He asked for time to call the rep, as he did not work at this dealership anymore. He came back and told me that the rep didn't remember making any such promise. I was pretty angry at the point and told the sales manager that I was and that I would not be back to this dealership again. Some other dealership will get all of my business. He didn't seem to mind. So much for buying from a respected dealer. A two-year old truck and I am stuck with it. When I got home there was a video made by the service department telling me that there was also a 3-part fuel system maintenance that was needed. Funny. A month and a half ago the vehicle passed Honda's Certified Pre-Owned 182-point inspection. I guess that doesn't include the fuel system or an obvious component of the tailgate. You might want to purchase any used vehicles elsewhere. Updated post: I received two response posts from the good folks at Pense. The first from a guy named Efrain Hernandez and then from Todd Tchmelka telling me that they take these reviews seriously, and would I please give them my contact info. I did that to both. Never got a call. Also had to buy a new set of tires on a two-month-old $32,000 vehicle. Stay away from this service department and maybe this dealer. read more

This is long but if I'm giving an honest review I should justify it. First off had a horrible experience at autonation Honda in chandler a few weeks before coming here. Gave them my honest feedback as well and I'll never do any kind of business with any autonation again. My wife and I actually met working at a bmw dealer years ago and have over 20 years combined in the dealer environment, so we're not strangers to how this works. My wife just left a message for them about apr and model availability and got a call back within a few minutes. Not from receptionists making an appointment, not from a salesman as a lead, but from the general sales manager Danny. That tells me that they value customers enough for a gsm to pick up a phone and make a call to answer a basic question rather than just delegating it down to someone else. I have a crazy work schedule so we went in last minute and Danny wasn't there but he added us in the system so they were familiar with what we're looking for. The salesman Dre greeted us, told us Danny isn't in and helped us. I generally don't like salesmen because they just want to sell, not help. But he wasn't pushy, was professional and courteous and if he didn't know an answer he didn't act like he did and just spit out an answer but he found out the answer and got back to us, and I can appreciate that. Brought up a few different cars until we filtered out what we wanted. Jay helped us in finance. I've found that many finance guys tend to misrepresent what they sell and use fear to get people to buy. Jay did not do that. He asked what we were looking for and made his recommendations. The extended warranty they use is probably one of the best ones I've dealt with when I worked in the industry as far as coverage goes so we got it. We knew the car wasn't gonna be ready for delivery the same day because it was in for service prior to us seeing it and we didn't need it for another several days and I told them that. Dre delivered it ready to go the next day. That's just good customer service. All in all these guys do good business all around in the sales process. Nobody asked me to fill out a Yelp or a csi score the entire process. They just wanted to do right by the customer. That's good management getting good people. Day and night difference from autonation in chandler. read more

I've been a service customer here for 20 plus years. David Hudson has been my advisor for most of that time and his service is Way Way Way Above Average. Like most dealerships the service price is NOT cheap, but the quality of the parts and knowledge about your Honda vehicle is second to NONE. They have a nice waiting room with some free snacks and coffee as well as a sweet filtered water and ice station and an option for cappuccino, latte, hot chocolate or flavor shots for your water. I live close to Tempe Honda, but I'd drive from the Far East Valley or West Valley to continue being a customer if I ever moved. read more

Tempe Honda - Cappuccino machine. Let's Go! - Car Dealers Near Me - Tempe, Arizona

Unfortunately I have an update. I bought a brand-new Honda Civic Hybrid from on Friday. By Sunday, less than 48 hours later, the car had a major warning light. The dealer told me it was rodent damage and quoted me between $715 for a temporary fix or $6,000 for a wiring harness replacement.Regardless of the cause, it's extremely disappointing that a new customer was left to deal with this situation without any support or goodwill assistance. I expected better treatment, especially as a brand-new buyer. I would caution others to carefully consider this dealership's level of customer care. I would ask take into consideration this review when purchasing a new vehicle. Ask them to check the wiring of the new vehicle you are purchasing and make sure everything is how it should be. I would go as far as asking them to take the bumper off to make sure 100% there is nothing wrong. It also sucks that I haven't even been able to make my first payment and I'm already stuck with dealing with this on my own through insurance. read more

Tempe Honda - Car Dealers Near Me - Tempe, Arizona

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I cannot express how happy I am with Tempe Honda! The Service Manager Antonio is always so helpful and very caring and is so nice! He always goes out of his way to help me. He responds to my calls promptly. I recommend Antonio and the Service Department to everyone! Thank you so much Antonio! Tracie read more

Never thought I'd be leaving a 5 star review for a car dealership! Had a great experience with Melissa in parts. Very kind and knowledgeable, I'll be doing business with this location from now on. read more

I've bought two cars at this location and have the Honda care warranty. I was told that they now charge you to take a look at the car just in case the warranty doesn't cover it. I told them i took it to get a free battery test somewhere and it failed their charging / alternator test. That didn't matter. If you get their tire warranty after about 3 or 4 tires they deny you more tires. A couple years ago my skid plate that has to be removed to change the oil was hanging insecurely. At this point i only serviced here. They didn't know i looked underneath the car and saw 3 or so screws missing so after making a big deal. They brought me over to the bay and were like "see there's nothing wrong" You could tell they put 3 new screws in. Their gas-less cap system has an issue they won't fix either. It pops open sometimes and you can clearly open it without pushing into it. It's clear if a dealership won't see you without charging a $200 diagnostic fee they want the option to deny your warranty and charge you $150. I had to take it to a random place the next day. They took a look at it and told me to bring it back to the battery place i checked it out. This random place didn't charge me but Honda where i've given $2500 in warranty money on 2 different cars. Told me there would be a $150 fee just in case. Lesson learned. read more

John the salesman was very nice and professional. The finance specialist Sydney was very nice and professional. We signed all the paperwork and bought the car. Sydney called back the next day and said he had found a lender with a lower interest so I was happy to go with that lender and just resign one paper again. Sydney did not have to do that he could have just left us with the first lender. This is awesome customer service after the sale. Thanks Sydney and John for making our buying experience so good. read more

It's hard for me overstate how well treated I was here. Anthony wall took excellent care of me, truly. My car came up with a pretty scary code, and it potentially compromised my ability to drive home to LA to work. Anthony took my car late in the day, and had an inspection done to make sure the code wasn't as catastrophic as O'Reilly and autozone made it out to be, AND he was able to get the work done late on a Saturday, enabling me to get home in Sunday when they would otherwise be off. I'm super grateful for the transparency about other work that needs to be done, and although I won't be getting that work done with them I kinda wish I could (I live full time in LA) because they treated me significantly better than the honda in my area read more

Todd is not nice manager lying with a customer and trying to cover his worker mistakes... we called twice and no one called us back ...

Hi! A HUGE shout out to Armando Perez for helping me resolve an important car play connectivity issue at your Tempe Honda location, the night before my out of state trip! He was extremely knowledgeable and knew exactly what to do to fix the issue. Please let his manager know I was thoroughly impressed and look forward to continued service at your location because of him! read more

Super great service!This is my third time I have gone to Tempe Honda to have my car serviced! And every time it is a wonderful experience! Thank you, Adrian for the great service with a cool smile! read more

So very, very pleased with my end-of-year deal from Tempe Honda on a new CRV EXL! Not only was the price excellent, salesman Matt H. worked with me via e-mail & phone to put the deal together a couple days before I even arrived & there were zero surprises or pressures in any way, so rare these days - a very honest & straightforward exchange. Easy to deal with finance dept. too - no problems with paying cash & no hard up-sells. The transaction did take a few hours, but due to it just being really busy on an end-of-the-year Saturday morning. Highly recommend both Matt & Tempe Honda to any & all! read more

Tempe Honda - new CRV - Car Dealers Near Me - Tempe, Arizona

EFRON the service director just called me to tell me that because I left his department a 0 for a review that my brand new car is no longer wanted to bring to them for service when they are responsible for the warranty work. This is completely disrespectful and now all your future clients will know to never trust your service department or Todd the gm in sales who will sell you lemon after lemon then allow or tell his staff to drive your car on rough roads destroying your new rims then sticks up for the service advisor who no longer works there. I am going to give your dealership some good advice. If something costs you your peace it's too expensive. YOUR ETHICS ARE NOW DOCUMENTED. HAVE CORPORATE CALL ME IMMEDIATELY. YOUR STAFF CALLED ME 2X TODAY HARRESSING ME BECAUSE I LEFT AN HONEST SURVEY!! read more

I bought a very-nice used 2014 Honda Accord from a neighbor, Called AutoNation Honda, Gilbert & Chapman Honda, Tucson, several times over a month, to ask a Service Rep. a question about the CVT transmission & then to make an appointment.... THEY Both Wanted my 1st.-born-son, just to talk to a SR and ask a question. Then I called Tempe Honda, asked the same question and the nice receptionist put me right through to service-rep who answered my questions, I Made an appointment for AM next day. I arrived on time, the service-rep again answered all my questions, took my car to technicians who inspected it, returned it washed within just over an hour. Explained how it had constant service-per its CarFax. TEMPE HONDA gets ***** + For COMMUNICATION Expertise... Deserving of Recognition I couldn't be more pleased by a dealership. I will use them & RECOMMEND Tempe Honda Tempe Honda is privately owned... read more

DO NOT COME HERE‼‼‼They treat you so nice at the beginning but they only do it because it benefits them... I recently bought a car from Gage Williams and Christian and 2 weeks later it started overheating so I took it to get checked out and they said that the reason it was overheating was because of the heat outside... that was BS so I took it somewhere else and they found all kinds of things wrong with my car. They ended up charging me close to 3k for all the repairs and Honda did NOT want to reimburse me even though it was their fault and have all the paperwork to prove it. They sold me a car with problems and did NOTHING to help me out. F this place, they are full of it. Be careful because they will fool you. They will absolutely not answer your texts or calls when you need them, it's not worth it... 0 stars if I could read more

Tempe Honda - It was 103 outside and they said that was the reason my gauge was spiking. BS - Car Dealers Near Me - Tempe, Arizona

Came in to get a radio code for my Honda and was welcomed by Melissa behind the parts counter. She was very nice and helpful! I came in without the serial number on my radio and she guided me on how to get it and was patient. Wish more people had her attitude! Thank you! read more

Terrible service department, dropped my car off 4pm the day before for an 8:30 am appointment the next day. Started calling my service advisor around noon and leaving messages with no response. Called the main Service line no one picked up (4 different times), left a message but no return call. Finally called another service advisor at 3 pm who said "oh they finished your car yesterday didn't someone call or text you" - not. Absurd!! read more

Jimmy helps me out with my car maintenance and he is awesome! Definitely someone you can trust here and he will make sure you are taken care of. Thanks Jimmy! read more

First off I will say we have purchased multiple cars from Tempe Honda and always got our vehicles serviced here but not anymore. We took our 26 Passport in for it's first service. On the way home we noticed our dash came was unplugged. We got home and tried to plug it in but the pin inside the unit was broken and not fixeable. We drove 45 minutes back to the dealership and spoke with the service manager Antonio Cazarez. After explaining what we found, he told us that they unplug dash cams due to them being a libability, like the review a few months back where employees were talking about the customer. He took our vehicle back to the service, came back and told us that we broke it. I offered to have him watch the video from the SD card that showed that the dash cam worked when we brought it in and no longer did when we left, however, he did not want to hear it. He was rude, condescending, and continuously talked over us. When I told him that his customer service was horrible, he told me so I'm I. He finally agreed to replace it but never apologized or took accountibility for the situation. It was one of the worst customer service experience we have ever been apart of. The service director Efrain, emailed a couple of days later with the tracking number and the new dashcam came the next day. I emailed Efrain back twice to confirm if our differintial fluid was changed as part of our service like it was supposed to and got zero response! We live 45 minutes away from Tempe Honda and even though there are two closer dealerships we almost went to this dealership. I hope a $260 dash cam was worth losing a long term customer. I'm not sure why any business would want a 'service manager' like Antonio talking with customers the way he did with us. read more

DO NOT TAKE YOUR CAR HERE FOR SERVICE! There is a reason this place always has plenty of open appointments, it is complete garbage! Back in February, I took my 2019 Civic in for routine oil change / tire rotation the day before I was going to road trip to Las Vegas. Apparently, they failed to secure the plate underneath my car. The entire way to and from Vegas, the bottom of my car scraped every time I went over a bump. I had to take my car back to Tempe Honda and wait another 45 minutes for them to fix the mistake. Fast forward to today. I swore I'd never take my car back to Tempe Honda, but unfortunately I needed an oil change and the other Honda dealerships in the valley did not have any open appointments for today, but Tempe Honda was wide open (I wonder why....). I reluctantly booked an appointment for 8:30am. I arrived at 8:28am and shortly after was greeted by the guy out front. He put the little cone on my car and said he would be right back with a service advisor. 20 minutes go by, still no service advisor. At 8:50, I walked into the service advisor area and spoke with some dude who was a complete condescending prick. Telling me they are busy (there were two cars there for service) and I just needed to wait for a service advisor. I explained how my appointment was at 8:30, I didn't care when they did the oil change, but I just needed to drop off my key so I could get back to work. The prick wasn't having it, told me again everyone is busy and I just need to wait. I told Tempe Honda to piss off and went and got my car serviced at Pep Boys. I would not go to Tempe Honda if they were giving away free cars. Shitty place, shitty service and shitty customer service. If you value your time, sanity, car and low blood pressure, do not go to Tempe Honda. read more

Tempe Honda - Car Dealers Near Me - Tempe, Arizona

Honda was great to let me test drive a Honda CRV. I've had a Honda Accord Coupe in the past and wanted to try out a new car. The steering and handling in the car hasn't changed. Too stiff for me and they look boring to me. Will was nice and didn't push like the last dealership. We didn't buy a car that day. read more

I have to say I am very disappointed with my first time experiences with this dealership. Customer service is very flawed. "F" in communications upon service tech following up after the vehicle was serviced.. completed. My son in AZ . I'm in California. I Made arrangements with Adam to call me for detail of the repairs. Son picked up truck. No service tech around or avail to provide information. Cashier said Adam gone for the day. Understand. Can some other tech help with question? Cashier gave him invoice and keys after paying. I tried calling all the phone numbers posted online and notice they blocked my number from reaching them. Clueless to why??? What it the world is going on. Never had this happen. I Called with another phone and I got thru to service tech answered said wait a minute only to be passed to voice mail. They close 7 pm. It's 4:30pm. The invoice shows a multi inspection report. None was provided with invoice to have my question for the repair or other issues may need repair. The Invoice show service repair completed only. Frustrated to not able to contact a service tech, a manager, and they keep putting me into voicemail rather than saying provided tech or call back something. I went online an hour later to chat with service to possible get info, only to go get an email not able to have someone call me. If any service manager see this call me back or give me a direct number to contact you to get service information on my truck. Please prove your service is much better than this. Thank you in advance. read more

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I'll meet at a 2nd star on my update since the service department shouldn't have to eat 1 star & does deserve to be recognized as a more positive aspect of what is overall the worst dealership I've ever dealt with. So let me be clear on that: the SERVICE DEPARTMENT is the ONLY department here that is worth any of your valuable time, and even they need some serious help. Oh, and they don't honor the $5 Starbucks voucher for checking in- which would have been really nice to calm some nerves after 5+ hours... I had recalls. Simple enough, right? Wrong. First, there is no record of the recalls mailed in their system. They had an entirely different one listed. It was verified so that is good- but why does their mailings differ from their system?? I was advised it would take about 2-3 hours total, appointment at noon but it was taken in early at 11:45am. And I'll give credit to the attendant that helped educate me on how to reset my tire pressure indicator through the dash panel- much appreciated! Handed my keys over (both fobs) with instructions the batteries in both need replaced. The acknowledgement required them to verify the phone number, which was check-marked largely next to the digits before having me sign the intake papers. How massive miscommunication happens from that point on is beyond me... I opted to take an Uber home. No sense sitting there for several hours with nothing to do. But, 4pm comes around & no call. I call Honda & have to get routed through- no one is available in the service department because it's closed?? Call back & no answer from service department. I call my mother to ask (as she is also on the account) & she says they JUST called her right before I did to leave a voicemail saying the vehicle was done. I'm really confused as this point. Call Honda back to verify before I spend on another Uber back over. The rep can't explain to me why no one in the service department would answer prior calls or why the recording said they were closed. They have no explanation of why I wasn't called but a secondary number not blatantly circled on the intake paper was... or why absolutely NO ONE called to update on the cost of replacement batteries or outcome of the service work. Because I was conveniently assured "it's ready to pick up now!" ...I asked how long it has been done since it's now 5pm & 2 hours past the estimate- no one could answer that question. And what irked me to the edge was receiving a text from my sister on my way back to Honda that she got an email saying the service was complete... HOW did Honda get the email address of a relative that isn't even associated with the account?!? No one can answer that, either. So, I'm in disbelief there is either 0 or extremely poor communication with Honda. Their employees seem to be incapable of very simple communication methods- I had to stand there & walk someone through changing ALL the contact information in their system- and I don't have high hopes it will make a difference. I was not even alerted to how the recall "fix" went. No one explained what was done or literally anything but hands over the paperwork stating the recall was performed. So, I'm going to give that smidge of credit here because they at least did ONE thing right. I feel like it was done because of recognizing my disdain over the rest of the experience, in order for me to not be more upset seeing a bill attached regarding the batteries- since no one bothered to call & quote or update on anything. I wasn't charged for fob batteries- and I do appreciate that gesture. It DID make a difference in how I felt on a service & professionalism level. But then as I drove away, I realized the free car wash that was shoved in my ear in scheduling then reiterated as I dropped it off (memorable since the employee apologized it couldn't be full service detail "but we can still at least provide a full car wash")... I left with my car still caked in monsoon aftermath. And then I remembered why I didn't have high hopes for this one. Buying me off with a fob battery after a sh*t show shines bright but also emphasizes the lack of due diligence here. No customer should have to hold your hand to do your job. Seriously- get it together, Honda!!! *And brief update as to my prior review- I'm STUCK with this Honda because they did me SO dirty on turning the lease in, the buy was 100% FORCED. Over 6 months of a total nightmare- and Honda literally treats you like dirt. Massive consequences come with their package. So I'll also advise: think twice about this option. It probably is not in your best interest & my experience with this company has been nothing but problems after signing that initial lease that lead to questionable business practices on a consumer level. read more

Here's the short version: Tempe Honda sold me a car that was supposedly thoroughly inspected but upon taking it to my mechanic after the purchase, I learned that it had a homemade trailing arm (part of the rear suspension) that made the car, in my mechanic's words, "not safe to drive." The CARFAX report showed one accident in which the damage was "moderate," but I was assured the car was drivable and inspected to a higher standard as they are a Penske-owned dealership. When my mechanic brought me out to the service bay to show me the part, it was very obvious just by looking that the part was not like the others, and I do not profess to know a lot about cars. The homemade trailing arm was a metal rod with bolts welded on to extend the length. The place where the piece attached to the vehicle frame was also altered and welded. In addition to an unsafe vehicle, they also sold me a warranty for that vehicle that was supposed to cover everything, but conveniently left off the rear suspension, and would not have covered this part since it was neither a factory nor aftermarket piece. When I brought the car back to the dealer, I was told "mistakes happen" and then they tried to dismiss it by saying the dealership is "all about customer service" and offered to "make things right" by trying to up-sell me into another vehicle (that they had initially quoted as being a year newer than it actually was), telling me what a great deal they would be giving me. I asked for my money back and for the contract to be canceled. I was given a form that said my money was being refunded, which should take about 5 days. I asked for something in writing stating that the contract had been voided and was told they couldn't provide that. Not even something quickly put on letterhead. They are selling record numbers of cars now that the pandemic is slowing, yet they are not taking the time to check their trade-ins, focusing more on quantity than quality of vehicles sold. This is the kind of interaction that makes people not trust car dealerships. read more

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