My car recently broke down and we had it towed to Tempe Kia (where we bought it). [[HIGHLIGHT]]Of course, as fate would have it, I called the service department about two minutes after closing. However, they passed me over to the general manager who went above and beyond for me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was able to get me a car to borrow while my car was in the shop.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I really appreciate his help as well as the other man who helped me that night. I can't remember his name but he was very friendly and courteous.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Jairo kept in contact with me during the service of my car and made sure any questions I had were answered. He was also polite and helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We have been dealing with Tempe Kia for six years now and have never had a bad experience.[[ENDHIGHLIGHT]] read more

I am highly disappointed with the service departments inability to resolve a severe, ongoing issue with my 2020 Kia Optima dual-clutch transmission (DCT). I have brought my vehicle back to this specific dealership 5 separate times to address persistent, unsafe transmission malfunction and severe juddering. During this process, the service department attempted to resolve the issue by performing the official TRA083 software update. However, the software patch completely failed to fix the problem, and the dangerous transmission symptoms have persisted. Instead of taking the necessary mechanical steps to properly diagnose or repair the vehicle, the dealership has essentially washed its hands of the situation. On last visit, I was told to change the spark plugs (not recommended any of the times before) and still told it may not fix the issue. All at my expense of course since the vehicle is just recently out of warranty. In addition have been told that I should just expect these issues from a DCT. This has left me driving a car that is paid off, unreliable and defective, that this Kia dealership is unable to fix. [[HIGHLIGHT]]Kia Corporate has been no help either. Despite the extensive service history, I was simply told to take it to another Kia service center.[[ENDHIGHLIGHT]] Neither Kia Corp or this service department has stood behind its repairs or provided a meaningful technical solution for these known TSB-related issues. read more

I spent nearly 5 hours and close to $1,000 during my service appointment, only to find that my professionally installed dash cam and rear camera had been disconnected. Literally left the wires dangling. If it's company policy to disconnect or otherwise tamper with a customer's personal property, that MUST be disclosed before any work begins. I reached out to the General Manager to better understand the policy and address my concerns, but I never received a response. Service is consistently disappointing, which I'm learning is a consistent thing with Kia read more

Pardon my french, but if you don't like to be treated sh*t don't go here! MARCY at the front desk is RUDE! Why you would have someone like her representing your location, is beyond me. She clearly hates her job! We are KIA customers of 10 years now and to be treated so badly by MARCY the way we have been (more than once now), is enough for me to make sure everyone is aware of what KIA has hired as "customer service" to represent them. This could have been a phone call, but the store manager also refuses to answer his phone. read more

BE VERY CAUTIOUS! I brought my car in for a warranty fix: ignition theft device. A couple of days later went to ADEQ for smog test for registration renewal. Car failed. They said one of the main reasons is when the battery is disconnected the computer programs all need to be reset. I called the dealer, and the adviser said they would look at it for $199 fee plus any additional parts and labor to fix it. Suspicious, at the least. [[HIGHLIGHT]]When i spoke to the manager, apparently he knew of the cause,effect and said they would analize @ no charge. They did, and subsequently it passed emissions[[ENDHIGHLIGHT]]. The issue is when i picked it up i was given a long list of necessary repairs at a cost of over $1000.00. On the list was a cabin filter, an air filter, both of which I personally replaced the week before, as well as a new battery for $379, which is only 1/12 years old and still under warranty. MAKES YOU WONDER. read more

I brought my car into the dealership because I was concerned the battery was failing and multiple warning lights were appearing on my dashboard. [[HIGHLIGHT]]I even tried showing the service advisor photos of the warnings, but my concerns were dismissed without anyone really looking at them.[[ENDHIGHLIGHT]] I was told it was "just the tires," she reinflated them, and sent me home without properly checking the battery or investigating the warnings I originally came in for. The very next day, my car died in the middle of an intersection, which was extremely scary and potentially very dangerous. After having the car towed and finally inspected properly, they confirmed the issue actually was the battery and it needed to be replaced ...exactly what I had originally tried to explain. [[HIGHLIGHT]]What's most frustrating is feeling completely dismissed as a customer.[[ENDHIGHLIGHT]] A simple battery check during my first visit could have prevented a dangerous situation and a lot of unnecessary stress. [[HIGHLIGHT]]I expected much better communication, professionalism, and customer care.[[ENDHIGHLIGHT]] read more

My Family has purchased 6 vehicles from Tempe kia. The service has declined to the point I will never purchase another vehicle from this establishment. The Service department has turned into a complete joke. They lie about warranty coverage, trying to get you to pay out-of-pocket when the service is covered with the warranty. They have lied numerous times about oil changes and the coverage package. They have taken away oil changes anticipating me paying. They have lied to me about things being wrong with my car when I have got an oil change and mysteriously at the next oil change the same mystery problem has vanished. Again trying to get money out of my pocket. They have lied to my Son about needing a new battery when the car was about a year and a half old. My Son went and had it checked at a different establishment and they said there was absolutely nothing wrong with his battery. [[HIGHLIGHT]]They preach how much they care for their customers when in reality they could care less about their customers it's all about money.[[ENDHIGHLIGHT]] To be bold face lied to is a disgrace, and this happened numerous times now at Tempe Kia. I will never recommend them to Family or friends again and I know when it's time for another vehicle, I will 100% not be stepping foot on Tempe Kia property. read more

I purchased a Kia Sportage Hybrid from Tempe Kia on 11/26 and worked primarily with Dave Miller. Unfortunately, what should have been an exciting experience turned into an ongoing and stressful situation that remains unresolved. The night before purchase, I test drove the Sportage and loved the vehicle, but not the color options available. Dave asked if I would allow Tempe Kia to do a dealer trade rather than me purchasing from another Kia dealership, which I agreed to. Before driving out for pickup, I explicitly asked if the vehicle had been inspected for scratches, wheels, and interior condition. Dave assured me everything would be perfect. At delivery, I noticed marks on the hood that wiped off with a solution and was told they were from tape and packaging. I was also informed my spare key was missing and would be delivered after Thanksgiving. I left the dealership around 8pm. Once home, my family noticed scratches on the roof and rails. I emailed Dave and Chuck Flair with photos on Thanksgiving morning and followed up the next business day. I was told it was just tape residue and would be an easy fix. I was also informed the spare key was never found and I would need to return to have a new one programmed. I was promised a full tank of gas for the inconvenience. Over the next two weeks, communication was slow despite multiple follow-ups. I returned on December 12th for the newly programmed key and residue removal. Under dealership lighting, the residue appeared mostly gone, but the gas tank was nearly empty. Once home, the marks were still clearly visible in my garage lighting, and there was new damage, including a scratched and scuffed taillight and an additional scratch below it. I contacted John ,the sales GM, and sent photos. He told me they would "make it right" and explained that Dave, who previously worked in a body shop, took it upon himself to perform the work because detail was backed up. A few days later, my car was picked up from my house for repairs. That evening, I checked the vehicle security app I purchased from the dealership and saw my car's last known location was a residential address, not the dealership. This made me extremely uncomfortable. When I asked about it, I was told John wasn't aware and would check, but he never followed up. GM Katelyn Hall later told me she "assumed" it was just a GPS ping while the transporter was driving. I researched the address and discovered it belonged to the same individual transporting my vehicle. John later confirmed my car had been taken on a personal errand to the transporter's parent's house -- without my authorization. The next day, I was told the car turned out great. When it was delivered back to me, my partner and I were shocked -- it looked worse. Cody, the transporter, agreed the damage did not look right and told us the work had been done by a manager and his son, by hand. He also stated he questioned damage to the clear bra before leaving the dealership but was told it was not one of my documented concerns. This damage did not exist when my car was picked up. He took pictures. The issues included: * Scratches across black panels * Poor buffing leaving heavy swirl marks * Damaged clear bra * Original taillight damage not addressed * Roof scratches still present * A new scratch above the passenger front wheel I refused delivery and sent the car back. I documented all concerns to John and received no response aside from a text that was sent and then unsent. The clear bra was replaced and the car detailed again. When I asked what would happen if issues were still present after delivery, I received no response. I then received a call from a sales manager, Jeremy, who informed me there was also a dent made when the bra was damaged. He said he could fix it but they would have to keep my car longer. He was going to talk to the GM. GM Katelyn Hall requested all photos and documentation, which I provided. She then stated they did not owe me anything because I did not sign a "we owe" document at original delivery. This is deeply concerning, as the damage occurred after purchase during dealership handling. I asked if there was a "we owe" document for the spare key they lost and received no response. Despite extensive documentation, emails, texts, and phone logs promising the issues would be fixed, I ultimately received an email accusing me of trying to "take advantage of their kindness." This was a brand-new vehicle that I was excited and proud to purchase. Instead, it has been mishandled, damaged, transported to an unauthorized location, and met with a complete lack of accountability from the GM after her team promised to make things right. I still do not understand how or why this was allowed to happen, and I would strongly caution others to not do business with this company and if you have to, thoroughly document all communication. read more

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[[HIGHLIGHT]]I had a fantastic experience at Tempe Kia, thanks to Ben Fields![[ENDHIGHLIGHT]] From start to finish, Ben was super straightforward and honest, making the car-buying process smooth and stress-free. He took the time to offer different options that helped me make a better financial decision, which I really appreciated. The dealership itself is clean and well-maintained, with a large inventory to choose from. I never felt pressured, and the entire process was handled quickly and efficiently, especially when it came time for the contract--no long waits or unnecessary delays. If you're looking for a hassle-free car-buying experience with a trustworthy salesperson, I highly recommend Ben Fields at Tempe Kia! read more

Tempe Kia - Dealer Card - Auto Repair Near Me - Tempe, Arizona

Took my car in for a recall. They took the car apart and tried to charge me for services. they were just supposed to fix the recall.

I went in to Tempe Kia dealership to look at cars and while I was shopping I overheard the salesmen laughing about how stupid their customers were and what idiotic questions they ask while purchasing. We walked out and went to Nissan to buy our new cars. Stay away!!! Very unprofessional! read more

[[HIGHLIGHT]]We bought a vehicle on December 20, 2025 and never received the paperwork showing how much we actually paid.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have called four times and left four messages without a return call.[[ENDHIGHLIGHT]] Now I understand their low Yelp rating. Go somewhere else. read more

I get my oil change within the Kia Service department at this location and [[HIGHLIGHT]]10/10 customer service and experience![[ENDHIGHLIGHT]] [[HIGHLIGHT]]ESPECIALLY from Nick Caccia he is always so helpful, thorough, and great at communicating throughout my entire service.[[ENDHIGHLIGHT]] I have been to 2 other Kia dealerships to get my oil change and HANDS DOWN will drive the extra 10min to go to this location they are trustworthy and always do an exceptional job! read more

[[HIGHLIGHT]]Flash was amazing![[ENDHIGHLIGHT]] He helped my friend out with getting her a new car for an amazing price & even gave her a very fair price for her trade in! 10/10 recommend Flash! read more

Do not get your car serviced here. They are going to recommend/scare you into believing you need all these services done to your car then upcharge you on the Labor Cost. I always take my cars to the Dealer to get serviced but after this last fiasco, I won't be bringing my car in to Tempe Kia. If there's an open recall I'll probably take it in but I don't even want to do that. Don't trust that the dealer knows more than another autoshop--they don't--they'll just charge you more for labor. I wouldn't mind if all of the money for labor actually went to the guys and gals working on the car but it doesn't go to them. They get a small piece and the dealer keeps the rest. I bet my bottom dollar their service department is the cash cow of the dealership and the primary reason is because of their "Labor Cost." Save your money, your time, and your hair and go to another shop to get your cars serviced. read more

Tempe Kia - Exorbitant Labor Cost - Auto Repair Near Me - Tempe, Arizona

So I went in today for parts And the not so lovely person behind the counter Duane, was not helpful at all.. I stopped going to the Kia in scottsdale because I've had the same problem with the man in the service department making me feel like a fool and not making me feel like I didn't know my car or what I needed, I'm a mechanic's daughter and I know how to work on my own cars as well and I've never felt so degrade as a woman in my life... he asked for things no one has ever asked me for when I went for parts in the past. Mind you I've had my Kia for about 2 years now and I've been buying parts in Ca at my local Kia dealership in Palm Springs before moving out her and not once was I told that I needed to buy a tool to change my oil!!! And he continued to tell me I needed it, and then made a smart remark that I would be back to purchase it. All I needed was an oil filter a cabin filter that he didn't give me he gave me an air filter. I was so mad that I didn't even notice it!!!! And coolant and was rudely asked about red or green coolant, I understand people have bad days and it's hot out but this person shouldn't be working if he doesn't know how to handle people But from the looks of it, I don't think anything will come of my review, I was looking in to buying another Kia for my daughter 18th birthday because she loves my Kia I'm already preapproved for a new loan and unfortunately, you lost my money. I will take it back to California. And not deal with this nonsense at this Kia dealership at all So someone lost out on commission thanks to Duane... read more

Tempe Kia - Auto Repair Near Me - Tempe, Arizona

My check engine light turned on in my Kia Soul, so I brought my car in for an inspection and Marcy helped me. She was an absolute rockstar. The service was fast, transparent, and I felt genuinely taken care of from start to finish. I trusted the team completely, and they made sure I got the best possible deal without any pressure. [[HIGHLIGHT]]The entire experience was smooth and stress-free.[[ENDHIGHLIGHT]] Highly recommend! read more

They are not honoring their signed agreement to provide me a part that is owed to me within the contract. They are in breach of contract. I purchased a 2023 Jeep Grand Cherokee Summit on the used lot from Tempe Kia. As a part of the purchase, the dealer promised a part that was missing on my bumper. [[HIGHLIGHT]]Purchased the Jeep 11/28, followed up at the new year they ordered the wrong part apparently. Fast forward to 2/1 still no part and no one providing me updates.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]What bothers me is there is absolutely no contact aside from me following up. I reached out to Will last Tuesday to let me know and I haven't gotten an update.[[ENDHIGHLIGHT]] It's a signed contract that needs to be upheld. Deliver the part or let me know what is going on at least. Not a good first impression on the service/parts/after sale side. Researching legal routes at this point read more

After the most horrendous experience at Horne KIA, I read the reviews for Tempe KIA and decided to give them a try. I am so glad that I did!! Honestly, the BEST car buying experience I have EVER had in 30 years of purchasing vehicles. [[HIGHLIGHT]]We worked with Matthew Martin and Dave Miller in sales, they were phenomenal!! WOW!! They put us completely at ease, it felt like spending time with old friends, where you joke, talk and enjoy one another's company.[[ENDHIGHLIGHT]] After our terrible experience at Horne, these guys had their work cut out for them. I absolutely LOVE my new Telluride SX Prestige x line!! KIA had completely out done themselves on these new 2025 models!! [[HIGHLIGHT]]Matt spent as much time as I needed/wanted going over everything inside and out on my vehicle. He never made me feel rushed or silly for asking questions, as a matter of fact he personally called to check in the next day, or following day to make sure I didn't have any additional questions.[[ENDHIGHLIGHT]] I feel blessed beyond measure that I gave KIA another try, and that I went to Tempe KIA. I LOVE my new vehicle and I know that I am in good hands going forward. [[HIGHLIGHT]]I also want to mention working with Emily in Finance was hands down the easiest experience in finance and I have owned Tesla's, Subaru's, Hyundai's and Ford's. She made it completely simple, no pressure on anything, worked extremely hard to make the numbers fit and even gave me her person cell phone for any future questions![[ENDHIGHLIGHT]] [[HIGHLIGHT]]When they tell you they feel like a family there, they mean it! Hearing the history of this dealer and how it has been family run for years was ironic, because we felt like family there. Even other sales reps would come by and chat.[[ENDHIGHLIGHT]] It was just such a different experience from anything we've been through previously. If you are on the fence, I promise it's worth the extra drive, because they truly go the extra mile!! Stop in a visit Matt, Dave and hopefully Emily (at the end) and tell them Megan says hi! read more

$300 and four hours to replace two tail light bulbs. Should have been covered by warranty, but they voided the warranty on one I had replaced, and then still charged me for the one I hadn't replaced. Absolute bloody ripoff!!!!!! I wish that I had declined the repair, but I didn't understand that they were going to charge $200 to diagnose the problem (that, too should have be covered by the warranty). If I had more ambition, I'd sue them in small claims. [[HIGHLIGHT]]Also, Marcela has about the worst attitude in customer service.[[ENDHIGHLIGHT]] Find somewhere else. I love my car, but I won't ever buy another Kia, because all of their service is awful. read more

Went there to look at cars with my daughter and they couldn't find keys for the model we wanted to test that was not the worst part tried test drive a similar car and no keys ok let's go for third similar car nope not a hybrid and not the correct key !!!! So sad read more

this is the absolute worst detail department in the whole Autoplex they clean there cars with tire shine on the interior [[HIGHLIGHT]]they also love to lie to there customers to make more money absolutely worst customer service in the autoplex[[ENDHIGHLIGHT]] and [[HIGHLIGHT]]they will tell you they are someone who they are not just to get work done[[ENDHIGHLIGHT]] and [[HIGHLIGHT]]had my customers walk 3 miles back to the store absolutely shit show[[ENDHIGHLIGHT]] never will i ever tell anyone to go buy a car or get there car clean by kia read more

Tempe Kia - Auto Repair Near Me - Tempe, Arizona

Faulty Repairs, Deceptive Practices, and Safety Concerns Putting our Family's Safety at Risk My family purchased a 2011 Toyota Highlander from Tempe Kia under the promise that the vehicle would undergo a comprehensive inspection and be made safe to drive before delivery. While they fixed minor issues like new tires, they assured me that the vehicle was in good condition, apart from a minor gas gauge issue, which they told me to drive 200 miles before bringing back for repairs. I trusted their word, but just days after driving the car--having only covered 140 miles--the car completely shut off in the middle of a busy intersection while my children were in the car. We were nearly hit. I immediately brought the car back to Tempe Kia, where they admitted the fuel pump was faulty and replaced it at no charge. However, the fuel gauge continued to malfunction, and they 'had no idea what was causing the issues', so they sent the car to Toyota. Toyota discovered Kia's service department had improperly installed the fuel pump, which led to additional delays. After weeks of repairs, Kia finally returned the car, claiming it was fixed, but left me a voicemail warning that it had a strong gas smell. They dismissed this as a "gas spill" and reassured me it would go away. Days later, while filling up the gas tank, I noticed gas was spitting out and had an overpowering smell. I reported it to the dealership, but they brushed it off again. It wasn't until gas was visibly pouring out from the underside of the car during another fill-up that they took me seriously. Despite video evidence and repeated warnings from me, the dealership claimed it was now a new issue that they would not cover, insisting I pay $1,200 for a gas tank replacement--something I believe was caused by their faulty repairs. This entire ordeal has jeopardized my family's safety, and Tempe Kia refuses to take responsibility for their mistakes. Buyer beware! I'm speaking out in the hopes of preventing this from happening to others. read more

Went to Tempe Kia with my GF for the purchase of her first new car. "Uncle Ron" Really Ronaldo Vidal, was a very engaged and helpful sales person. [[HIGHLIGHT]]He listened to us to understand the vehicle we wanted, and showed us the options on the lot.[[ENDHIGHLIGHT]] Straightforward in pricing and very transparent in the full cost of the purchase. [[HIGHLIGHT]]He made the entire process as pleasant as any new vehicle purchase can be.[[ENDHIGHLIGHT]] We drove out with a new Kia Soul. Thank you Ronaldo. read more

Went with my wife to Tempe Kia this past Sunday looking at some used SUVs. We were approached by Dave. [[HIGHLIGHT]]Dave was awesome, very nice sales guy. Was not pushy at all and provided us with some great info about the vehicle we were looking at.[[ENDHIGHLIGHT]] Finance was smooth and once again very informative. I did not feel like I was being taken advantage of. Overall a great experience. read more

I take my car here regularly to get oil change, air filter, breaks checked, all the regular maintenance things. The staff is extremely friendly and have never had me waiting to speak to someone, they are quick and knowledgeable about what they do. They even helped me fix something under my dash that was after market and didn't charge me or complain. I appreciate tempe Kia so much! read more

Although I didn't buy a car, salesman Matt was so helpful. We test drove a car and before we left the lot he explained all the features of the car, very informative and personable. If I go back I will definitely ask for him. read more

The service department is a joke. The sales team and everyone treats you like gold until you sign all the lian paperwork. Then the level of service you get is terrible. The worst costomer service ever. I asked to speak with the manager and they told me that I had to wait until Monday. But I still have to.pay the full price today. Total joke. I will never buy another KIA again and I will tell everyone I know about the worst service ever. And the rude employees and no consequences. Shame on theses super rich companies that dint care about the costomer that is paying them lots of $$$$$. read more

Beware of service department!! I brought my Kia in for a recall, and A.C. servicing. The recall comes with a multipoint inspection, which they followed up with in a text as shown below. reading the chart, there is a section for "not checked" the blue box. The first two items are marked as red, meaning "Immediate action required". Leading me to believe they did check the levels and they need immediate attention. We began the service. later I called and made sure that the levels were bad. To my surprise, they DID NOT CHECK the items they told me NEEDED to be done. ITS BASED ON A SERVICE SCHEDULE, which costed $550. This made me so mad as I found out I recently had these completed at Mark Kia in Scottsdale! Tempe Kia does not communicate with other kia dealerships what service were completed, and they lied when the recommendations said they checked the levels. After a heated phone call I told the rep I would be talking to the supervisor when I got there. They called me later and said if I provided proof of completed service, they would remove the charges. This required me to call Mark Kia and get my schedule recorded emailed over. In the end the charges were removed and Im grateful but Im still giving 1 star because I feel like this is scam-ish behavior. Telling your customers they NEED something done and not having checked it is a lie. read more

Tempe Kia - Service recommendations that were not checked even though they claim they checked it. It is based on the service schedule!!!! - Auto Repair Near Me - Tempe, Arizona

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Edit: John the sales manager called me after seeing my review to tell me my review was unfair. He tried to tell me if I use any finance calculator, which I did, the math wouldn't add up. I told him I even showed it to the finance girl and even she couldn't explain why it was different but it matched up line for line. It's funny to me that as soon as I added the msrp price to the calculator the payments matched. He went on to continue to try and argue with me so I just hung up. Not a way to earn business. Very shady. I am very disappointed. Make sure you check the dealers math with a finance calculator. They totally tried to charge me the msrp price even though they were showing me a discounted amount. Even before this happened they had the price about 1k higher than the advertised price. Tried to tell me the advertise price included a Kia loyalty but no where does it say that. Also tried to over charge for the dumb nitrogen in the tires, window tint, edge guards and floor matts. They had no problem letting me walk out when I pointed this out and they couldn't explain the discrepancy. read more

[[HIGHLIGHT]]Flash was amazing!! he worked with my wife and I to purchase the car we both wanted![[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was patient, kind and hard working to get the deal we wanted!![[ENDHIGHLIGHT]] I'm glad to say we are part of the Kia family here at Kia Tempe!! Thank you Flash read more

Let me start out by saying I tried calling the finance manager/dealership 3 times before writing this review and received no response: Car Buying Process: Abdul met us when we arrived. Took used car for a spin, liked car, negotiated price, agreed on price and then off to financing. Seemed like an okay process. BUYER BEWARE: I didn't ask if there was two keys on the used vehicle. I assumed there was two keys and if not that the salesman would have said, "btw there is only one key." Perhaps then I would have been more okay with one key. When I was waiting for finance I asked to inspect vehicle after it came out of detail. I then asked about the 2nd Key. Was told there was only one key and then went back to Abdul and asked him about it as I was concerned because I know keys are expensive - he assured me, "don't worry its only $200 to replace at ACE". I trusted him. I had faith in his words. Anyway went through with purchase and followed up on 2nd Key: Called ACE hardware - they don't program Mitsubishi Outlanders on 2019 or 2018 vehicles. Called Mitsubishi dealership and the key replacement is $495 + program fee of $85. Had I known I would have negotiated a better price or perhaps walked away. That's an extra $600, perhaps to the dealership that is not much money, but to a single mom on a budget - it is. Finance Process: Walked over to the financing area and sat there for a bit. Vanessa was our advisor. She never asked me what my down payment was going to be, but jumped into the warranty presentation. She gave prices and it was too expensive for me and then she asked, "are you a Costco Member?" I said, "yes" and magically the number on the warranty came down $1500. Question to Dealership: 1) Why not ask me to begin with, if I was a Costco member? Finance advisor assured me she makes no commission, so if that was true wouldn't it seem common sense to ask that question first? I declined all warranties and then was given my payment amount. She did not confirm with me the sales price of the vehicle or my down payment. I did notice the 6.25% APR and asked her why this was so high since my credit is very good. I asked her what my credit score came back at and then she looked at my credit score in a folder and said it was 722. I was shocked and asked to see it, she told me she didn't think I could see it and I would need to ask the Sales Manager. I said, "okay tell me where he is." She then left the room and asked someone else if I could see my score and then came back and said I could see my credit and that my credit was actually 772. Seriously!? Question to Dealership: 2) Is this how you treat all of your customers? Making them question the APR? If I hadn't asked I wouldn't have gotten a lower rate. 2b) A customer is entitled to see their CREDIT SCORE - isn't that financing 101? 2c) Why lie or deceive a client into thinking their credit is less than what it is? Perhaps she did mix-up the numbers like she suggested; however looking back when you add up everything it doesn't seem believable. How many other times has that happened? Doesn't seem honest, does it? In order to get a lower rate - I had to tell the finance advisor to submit to credit unions and she only did after I said I was going to leave and find my own financing. She only did two additional searches. Question to Dealership: 3) Aren't you guys supposed to be the finance experts? Why do I have to ask you to submit to other banks? In my review of the initial finance documents - I asked her where she got the Down Payment amount - because she never asked me what I wanted to put down - so she needed to update that. Question to Dealership: Shouldn't that be one of the first questions, before the warranty presentation? I understand the finance advisor was new, but your practices seem very dishonest. Any new customers: I ADVISE YOU TO QUESTION EVERYTHING. Please ensure you know your rights, your credit score, go in armored with knowledge - probably best to secure financing elsewhere. Please note I Forgot to post this review 3 years ago! read more

[[HIGHLIGHT]]This dealership is one of the best we have ever dealt with.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They always seem to find ways to go above and beyond, even when we have odd requests.[[ENDHIGHLIGHT]] read more

This place really needs improvement. Called about 2 pm looking for transmission fluid. 200 dollars worth SP4 type 4 fluid. The guy in phone said yup we got 10 quarts for you no need to hold it or will call we have a ton. Come on in before 6pm as we close. Walked right in , music playing in lobby, 2 ladies at the front desk bothered cause I politely asked where the parts department was , they seemed indignant and rolled their eyes and just pointed to the right .."right there the big sign" parts and accessories. So I approach the desk , old dude with Kia shirt texting on his phone or swiping and eating chips .. Again I had to stand there for 20-30 sec until he eats more chips, sighs and puts his phone down and says...yes ? I asked for parts amd he said yup ...you picking up or what ? I told him spoke to the person who answered the phone, when ? Who? For what? I said really ? I was told to come in can you help me? He said well no cause I need to know who you talked to ...so I told him again...he went on a 5-6 mins adventure to find who answered the phone... Comes back bothered and says I guess we will just have to start all over.. I said man , hey I'm sorry I interrupted your break but can you help or should I go elsewhere...he just stood there staring at me ...I said I feel I did something wrong... He said no it's no big deal I guess like...whatwver......so what do you need ? Mind you...I'm already here 15 +mins and irritated for nothing... So I said you seem bothered I guess I will go elsewhere and spend my 200 dollars .. He said oh God seriously.... I guess ...I turned around and said what did you say ? He said nothing and looked down at me and shook his head. Didn't care much ... Condescending and talking down to me, read more

I bought a car this past weekend from Joe at Kia Tempe and he was great to deal with! We all know that buying a car is not a fun experience but Joe is very personable and straightforward and spent a lot of time with me to make sure I got the right car. Ask for Joe at Kia Tempe when you want a new car. read more

This review is for theIr Internet sales. I reached out and asked about price matching with a quote I had obtained from another dealer. The other dealer didn't have the color I wanted, but Tempe Kia did. I asked specifically about the colors I wanted and the total price including all dealer fees, taxes, and registration. I was told through text that Tempe Kia would match the price. After driving to the dealer, I was told that they would not be able to match the price as promised. They wasted my time and gas to try charging me over $1000 more than the price they said they would match. read more

I was shocked at the great experience and service from a car dealer! I just purchased my 8th new car in the last 20 years here in AZ and to be honest most of my previous experiences have been a nightmare. Between Bryant Anderson and John Chavez, they both teamed together to bring me exactly the car I wanted and worked with me with great communication without the pushy sales experiences that you normally get from car dealers. This was my first Kia and I am really impressed with the attention to detail and personal service Tempe Kia and Bryant and John provided. I have not experienced such honesty and customer service before from a dealership here in AZ. read more

This criminal dealership denied me the engine failure warranty extension I was entitled to with my Kia Optima. Tempe Kia quoted me at $1,550 for a service that the fantastic Choice Auto did for $247. I am thankful that a different Kia dealership took me seriously and started me on the path to receiving the remanufactured engine that I am entitled to. Tempe Kia must have thought I was a pushover because I am a young woman. If you also have one of Kia's notoriously faulty engines, I recommend avoiding this dealership at all costs. Maybe avoid them in general, because the way they treated me and tried to scam me says a lot. Go somewhere else to fulfill the legally mandated warranty extension. read more

Noel is not helpful, talk to people like they're not competent. Just throws a price with no real explanation.

Pretty frustrating and deceptive experience at this dealership. They have totally destroyed whatever trust I had in them and I will not be buying a car at this location. Here's what happened: I went online to Kia.com and expressed interest in the new 2021 K5. I was contacted shortly thereafter by someone named Cherisse who asked if I had any questions. I explained the type of vehicle I was looking for and she said they could get it for me. She explained that the dealership was by appointment only due to COVID and kept asking if I wanted to set an appointment. Since I wasn't ready to buy I didn't set an appointment. The next Saturday I received a few emails and texts from Cherisse telling me the dealership lowered their selling price of the vehicle and a few days later I set an appointment to look at the vehicle. During this time I was also contacted by a sales rep named Elsi. On Monday I went in to look at the vehicle and come to find out, the dealership wasn't by appointment only and I could have just walked in at anytime. I feel like the whole appointment setting thing was just a tactic to get me in the door and also gauge my interest. Anyway, Esli was super nice but didn't seem overly knowledgeable about the vehicle. We spent about 15 min trying to figure out the wireless Apple CarPlay only to figure out that the upgraded model doesn't have it. When we discussed numbers, this is where the dealership lost me. They didn't lower the selling price of the vehicle, in fact, they were wanting me to pay full sticker price for it. I thought that was ridiculous since no one pays the sticker price and when I objected, Esli didn't even try to overcome my objections or try to work out a deal, she basically just shrugged her shoulders and that was that, so I left the dealership feeling as if they were trying to rip me off. They were dishonest because the sales price wasn't lowered and I didn't need an appointment. All they were trying to do was get me in the door to try and scam me. I'm moving on. read more