Has found a vehicle we were interested in on their lot online. Called ahead to ensure it was still there and still available. It was a trade in (used vehicle) but fit ALL the criteria we were looking for. Dealership was very clean and one thing that was highly noticeable & appreciated here, was that they did not have sales people hounding us on their sales lot. You can pulling in and browse without numerous sales people coming at you at once! It's a very relaxed and chill environment to shop. Our salesman was very personable, knowledgable, and professional. Did a great job of answering our questions. The whole process was handled well. We had our own finance company, so that was a fairly smooth procedure. Through the course of our time there, there was a lot of waiting as it seems to be a very lengthy operation from start to finish in purchasing a vehicle. That said, this ensures that both parties are solid and that the transaction $ is finalized with all the necessary documentation required. NOTE- pay close attention to to your total cost and if they present any DOC fee charges. Look that up and educate yourself on it as this was something we were not familiar with. It can vary from $85 to 900 plus depending on the state. It's an absolute BS money grab that probably just pays the commission to ALL involved in that car sale. If you can negotiate this or rid this that would most beneficial to your out of pocket cost. We have enjoy our car and have been pleased by the dealership allowing us to come in and have our vehicle washed. They do also offer additional services and warranties and have nice customer appreciation and holiday gatherings we've attended as well. read more

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My car-buying experience at this dealership was initially easy and stress-free, which is why this is not a reflection of the sales process itself. The reason for my 2-star review is based entirely on my post-purchase experience. I purchased a pre-owned Audi with just over 60,000 miles. After a physical inspection, reviewing the Carfax report, and reading general reviews, I felt confident I was purchasing a solid vehicle. Unfortunately, that confidence was misplaced. When I went in for my first oil change, multiple serious issues were discovered during the inspection--issues that are not easily noticeable when shopping for a car. The vehicle was found to need over $9,000 in repairs, including cracked ball bearings, a cracked ball joint, suspension and shock issues, and AC performance problems, among others. This was completely unexpected for a vehicle of this mileage that I had owned for only a few months. What's most disappointing is that none of this was disclosed at the time of purchase. As a result, I am now faced with managing not only my car payment and insurance, but also a significant and unforeseen repair expense. I reached out to Audi directly, but since the vehicle was purchased from a non-Audi dealership, they were unable to assist. This experience has left me with a very poor impression of the dealership and its lack of transparency. Lesson learned: when buying a pre-owned vehicle, always have it fully inspected by an independent mechanic beforehand. Dealerships need to be more honest and transparent with consumers--this is the only way to build trust and a lasting reputation. Selling a customer a vehicle with undisclosed major issues is unacceptable. read more

I am in the market to purchase a new 2026 RX350h Luxury, so I have been checking with different Lexus dealerships in the valley. Superstitious Springs Lexus is by far the worst experience I have ever had in trying to purchase a new vehicle. If you are in the market to purchase a Lexus, I would recommend any other Lexus dealer in the Valley other than Superstition Springs Lexus. read more

I believe Hassan may need a course in etiquette and knowing that his own dealership has a trade-in value feature on the website. I was told to pick a car out first to initiate a trade. Hassan's response, because it's the dealership's waste of time to value a trade-in if a customer hasn't found a vehicle to trade for. That wasn't to pleasant. Hassan also made the claim that it was going to be a busy weekend and the car we did pick out was going to be gone. That claim is untruthful and just silly. Short story short, spent 25k more on another brand elsewhere. read more

Theo is amazing!!! The buying process was absolutely stress free. They have won my loyalty for life. Thank you! read more

Superstition Springs Lexus - C8 Stringray 3LT - Auto Repair Near Me - Mesa, Arizona

This July, we decided to trade in our Lexus sedan for a GX 550 to potentially pull a trailer in the new future. Our terrific Lexus service provider, Jason, gave us a couple of contact recommendations and we ended up working with Marc Dent. He's an easy going guy who was great to work with over the three days that it took to secure our new GX 550. These are not easy to come by so we appreciate his experience to work things out. Everyone we worked with was very friendly and professional from Marc to Ryan Scotti, the Finance Director and Karl Schoneman the Sales Manager. Even Jason stopped by to say "hi" and see how things were going. The process of buying the car was relative quick and painless. We highly recommend Superstition Springs Lexus. read more

Superstition Springs Lexus - Happy with our GX 550 - the Incredible Hulk. - Auto Repair Near Me - Mesa, Arizona

I just have to say thank you to everyone who helped me buy my RX500h it was the smoothest, friendliest and easiest car buying experience I have ever had. Lorenzo taking the time to answer all my endless questions, giving me a full breakdown of all the features on my 2025 RX. The finance team making paperwork a breeze, Adam and Ryan answered all my questions about my warranties. Duanne who helped me get my CarPlay sorted out, I couldn't get it to connect and he figured out it was my phone and helped me do a reset on it and now everything is working spectacularly and I love driving my car. read more

Superstition Springs Lexus - Auto Repair Near Me - Mesa, Arizona

I am in the market for a new car and looking at the 2026 Lexus RX350. The Nori green caught my eye (I wasn't looking for a color that everyone else has), and I found it online, at the Superstition Springs Lexus. I completed the online form to initiate conversations with the dealer on the car. For the next couple of weeks, I would get calls and texts for just about everyone that had access to the online forms. This should have been red flag #1, as the expectation was that I would be assigned ONE sales person. One person to establish a relationship with, as I went through the negotiation and buying process. Yesterday, I returned a call and requested to speak with Hassan, who was the latest person to respond. I had two questions for Hassan. I was previously told in text that the ONE Nori Green they had, was sold but there were 2 more on the way. My questions were : 1. When will the other 2 arrive onsite? 2. What is the TSRP? Can you send me that information. Before the questions, I informed him upfront, that I was not interested in coming in and wasting hours going back and forth, under the pretext of negotiating. It would not be a value- added use of my time. I, instead, wanted to complete the negotiations ONLINE, and then come in to pick up the car, once everything was concluded. That set him off and should have been red flag #2. The answer to question 1 was between March 18 and the end of the month. The answer to question 2, was apparently something he was not prepared to give. Instead, he invited me to come in and test drive the vehicle. Again, I reiterated I was not interested in coming in, until I had completed negotiations online. I understand all the sales tactic, and I was not about to play games. He proceeds to inform me that due to the CALIBRE of the car, it is unconceivable that I would be interested in purchasing this car, without test driving it!! My response - this is NOT my first rodeo with a Lexus RX350. I have been the proud owner of one for about 10 years. I am well familiar with it, and that is the reason why I am buying another one. As any normal person would, I expected hearing that I owned a Lexus prior, would bring the realization of 'oh, this customer knows what she is getting into'. I was sadly mistaken, as Hassan then goes on to inform me, that this is a $65,000 car we are discussing, and I need to come in to test drive the car! Sir, there is zero requirement for me to test drive a car before purchase (In my lifetime, I have bought a number of cars, and this was never a requirement). Additionally, why are you so concerned with HOW I spend MY money?? Was that the end? Nope! He continues to ask : 'Would you buy a house over the phone without seeing it?'.... Sir, I am NOT buying the car over the phone. I am simply asking you to send me the breakdown of the TSRP!. And when I thought it couldn't get any worse, he says ' You may have had a Lexus before, but not this technology. You don't know anything about this technology!'. Not that it matters, Hassan, but I am interested in buying THIS car, as I KNOW I want another LEXUS, as I truly enjoyed the one I had. And I already researched some of the features online, and had actually gone to another dealer recently and looked at one IN PERSON a few months back! At that point, I was at my final red flag and it was clear to me, Superstition Springs wasn't the dealership for me to spend my money. I was just flabbergasted at a salesperson, on the phone, making assumptions about my financial status and ability to purchase a car I was interested in! 1. Was he telling every potential customer who inquired about a Lexus, about the CALIBRE of the car? 2. Ensuring they understood this was a $65,000? 3. Ensuring they knew about the technology this car used? 4. What was it about me, over the phone, that prompted all this?? Was it the fact that I was a woman? A black woman ? I have lived long enough to know when I am being discriminated against, as even on the phone, race based assumptions are made based on voice. And throw in my accent, it's a wrap. Well, I will be taking my business elsewhere, as I refuse to spend that much money at a dealership, that treats their potential customers the way I was treated yesterday 3/9, by Hassan. And you best believe, I am giving this same feedback to the Lexus Manufacturer. They need to be aware of how the companies they trust to sell their products, actually treat their potential customers !! read more

Super Springs Lexus in Mesa, give me a great deal to detail my 2023 IS 350F so I met with my regular guy there in Service department Darrell. He is an amazing service manager all about Customer Service. But I am writing this because my car came back and it was in great shape before but when I came to pick it up, it was better than new. OK you think you don't believe me. Look at the pictures. I'm gonna leave pictures here for proof. #Superstition Springs Lexus. They Rock and just before I left one of the guys who works in the drive up area walked up to me as I was getting in my car and handed me my wallet. Had $600 in it. And said you left this in the rental. I thought you might want it. Honest employees I'm sorry I didn't catch his name. read more

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This is my fifth vehicle, and the first exceptional experience I have ever had at a car dealership. The staff here is welcoming and knowledgeable. Lorenzo made the trade in and buying process simple, he answered all of my questions and took the time to explain all the newer technology which is a lot... and got me set up with all the little details I would have overlooked and in the app. Thank you especially in this heat I never once felt rushed. Ryan made the paperwork and financing a breeze. Honestly, it was so simple when we were done I was like are you sure this seems too easy?? I did add on a couple of extra warranties like the tire and wheel package, especially with all the construction going on around the valley. I have peace of mind with car and it's a nice feeling from the constant stress I had from my previous one. I actually had a couple follow up questions after buying the vehicle and another gentleman named Adam answered all my questions about the warranty refund and explained how the plates work with a trade in and even checked to see if I had another other questions about the car or technology and I could stop in and they are happy to help. Truly just feel great about everything, my car, the deal and financing and I am looking forward to maintaining a relationship with this dealership which is a first for me. Thank you Superstition Springs Lexus! read more

Superstition Springs Lexus - 2025 RX Platinum Plus - Auto Repair Near Me - Mesa, Arizona

I wanted to publicly thank the team here at Superstition Springs Lexus for the experience these last few days. Ted was a great ally in deciding on a vehicle. Sales Manager Jon was patient and easy to work with on the price. Ryan in Finance made finalizing everything feel like a breeze. I'm not saying these things just because we're over the moon about getting a beautiful new vehicle. I've had bad experiences in the past with shady practices at other dealerships and I'm truly appreciative of this experience. Hoping we go with a Lexus for our next vehicle so I can come back and do it again! read more

Great experience!!!! People make difference and this amazing experience happens because some people exceptional at what they do! Michael Wu just superb expert! He is not just used his magic to find the hottest car on a market (GX550 luxury in black color!!!!) IFYKYK)) but the whole deal was smooth, professional, timely efficient! We purchased multiple Lexus before but it was just outstanding service! Thank you Michael Wu and whole team of superstition springs Lexus for dreams come true! Michael is HUGE asset for the team! Fred and Lana read more

Superstition Springs Lexus - Auto Repair Near Me - Mesa, Arizona

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My husband and I had an excellent experience at Superstition Springs Lexus! Nolan provided outstanding customer service; he was incredibly patient, answered all of our questions, and never once made us feel pressured. The entire process felt very natural and stress-free, and he truly made this purchase as easy as possible. We traveled over 2 hours to get here, and it was 100% worth the drive. Adam in financing was also great to work with; clear, professional, and helpful throughout the process. We highly recommend SS Lexus and definitely recommend asking for Nolan if you're in the market for a vehicle. read more

The worst dealer to do business with! They make you do all sorts of applications and text messages made me go to the bank got a loan all within half a day and the sales rep Ted didn't even have the decency to call me and tell me they had sold the vehicle. This shows what little respect and lack of commitment they have to make sure a customer is treated right! Awful customer service read more

I was in the market for a used IS350. After spending a week searching and test driving 7 cars, I thought I found the one. After having a horrendous experience and walking out from Infiniti on Camelback, my wife found my brand new vehicle at superstition Lexus. I called in advanced to let them know I was on my way and they had the vehicle ready for a test drive upon my arrival. Vinny my sales rep took care of me. The entire sales staff and management staff was helpful friendly and we even got to hang out a little bit and learn about one another. It wasn't me just buying a car. It was about building a relationship and partnership in buying a vehicle that made sense financially for each of us. I ended up buying the car. The financing department was a breeze and now I have a vehicle that I care about. This location and team did a great job and if you're in the market to purchase a used or new vehicle or Lexus I highly recommend shopping here. read more

Friendly and professional service. So far I have been able to schedule last minute for an oil change or brakes.

First of all, I would like to say that I've been a member of the Toyota family for 25 years. I just purchased a 2025 Lexus ES 300 h at this dealership. After one month of ownership, I brought my Lexus into the dealership in order to have a clear protective bra placed on the front bumper and the mirrors. After 5 attempts, they failed to complete the job correctly. I had to devote six hours of my own time driving back-and-forth to the dealership . The film was peeling back on my mirrors. In addition, when I picked up my car after the 5th attempt, there were deep scratches on the paint surrounding my mirror. Hence, the dealership also damaged my car. Karl, the sales manager attempted to utilize intimidation tactics to convince me to accept the poor work and not point out any further problems in the future. The situation is that I paid over $700 to have the film placed on the mirrors and bumper which was not done properly. I also have deep scratches on my mirror, which will need repainted. As a beloved Lexus owner, I would not allow this dealership to touch your car when it comes to bodywork. They hire subcontractors to do their body work and then try to pass it off as Lexus quality in a manipulative manner. The new car sales management and the service department gave my new Lexus back to me with the conditions presented in the photos. As a Christian, I should have known better than to do business in a dealership with " superstitious" in its title. I professionalism to be based on apathy, dismissiveness, and intimidation. I will be taking my Lexus to another dealership for my service needs and also when I purchase another Lexus in the future. read more

Superstition Springs Lexus - Mirror peeling, 2025 Lexus ES 300 h - Auto Repair Near Me - Mesa, Arizona

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Absolutely love Lexus, however this dealership is horrible. Walked in wanting to see a few vehicles on the lot but no receptionist in sight just an empty desk, saw what I think were sales people but no one ever said a word just people sitting at desks. I was really excited at potentially driving off in a new vehicle but the lack of customer service really through me off. We are cash paying! read more

An oil change appointment turned into three hours wait!!!!!Grantley there was a recall to deal with but the car was washed and waited to be checked out. The service advisor is a pathetic liar. Told my husband the car was in the wash but it wasn't and I can see our car parked outside of the service area an hour!!!! What a JOKE!!!!!! read more

Brought my 2010 Lexus GX460 in for an oil change and they told me I needed to replace the transmission pan gasket. $700 and 2 hours later my car was overheating. Never had a problem with it before that. Still trying to figure out exactly what they did to my car! Don't let them touch your car! They messed up my son's car too after he spent $4,000 in repairs. And why did they fill the coolant so much? read more

Superstition Springs Lexus - Auto Repair Near Me - Mesa, Arizona

I bought my IS 350f sport from Superstition Springs Lexus after shopping literally every Lexus dealer in the valley. They worked hard to give me the lowest price, the transaction was easy, and I found the staff to be both considerate and knowledgeable. I would both recommend and buy from this dealership again. read more

Amazing dealership! Found our Tesla here online called the dealership. Got the entire contract approved and ready within hours. Booked a flight same day and picked up the car. Best part? Someone from the dealership personally picked up my husband and took him to pick up the car. Made the 5 hour drive home quickly and effortlessly! read more

I am not surprised by the lower reviews. I purchased a "returned" 2024 NX 350h on December 20, 2024. The technical instruction for the various systems was very good and thorough, with an invitation to return for review after we had the car for a week or so, and an offer to call them with any questions. We did set up a review and have called them a couple of times for simple questions, which went well. All happy on this support from Dezi. The problem I had was getting call backs on other issues. I called the service department on an issue and never to this date have I heard back from them, but after 10 days from the original call I escalated the call to the sales manager. He did get my answers to me in a timely manner, but I don't feel I should have had to escalate the call. The next issue was they sold me a maintenance add-on maintenance program I wanted, but because the car wasn't spanking brand new (it had 4,500 miles on it) the coverage was declined. They should have known this and not offered it, but that was OK with me, I just contacted them for a refund. Again, no call back after calling 3 different people at the dealership over a period of 10 days. FINALLY, I got a call back and they eventually sent me a refund check. But again, I spent a good deal of time following up with them which I don't feel I should have had to do. I will be using a different dealership for my service needs and my next purchase. read more

Brent and his team are great! I've been a loyal client for years and appreciate their care for my experience. Robert, my sales guy, was a hoot and prompt! Theo, my sales guy is very sweet and kind. I highly recommend this dealership! read more

On September 22, 2005 I went to this dealership with my wife and stepdaughter to look for a vehicle to replace my stepdaughters Toyota Camry that was totaled in an accident that wasn't her fault. She was interested in a 2024 Toyota RAV4. Our appointment was with Les who was super nice, professional, patient and above all, he wasn't pushy like most salesman I've experienced. After looking at the RAV4 we went to a nearby Toyota dealer (Earnhardt) to compare with another RAV4 they had there. Les simply said "I hope you'll give me the chance to sell you a vehicle, call me if you have any questions." The difference couldn't have been more clear. We were greeted with over 10 red shirted salesmen at Earnhardt, desperate for a sale. The young man who took care of us blurted out "what are you looking for"? No introduction or handshake. The RAV4 while nice had a smell to it, internal blemishes on the seats that the salesman said "we can try to get it out." Brought over two different managers to meet us (without asking). The atmosphere inside the display area looked like a campus cafeteria, we were not impressed. After calling Les to compare pricing (he was able to come down a bit more, not the same price as Earnhardt, but close) we decided to go back. Les was so appreciative we came back and we purchased the vehicle. The process didn't take long (paperwork wise) and we even got a bow on top of the vehicle like it was a present. In all the years I've experienced mostly horror stories at dealerships, this one not only hit the satisfaction meter out of the park, but showed how a dealership should treat it's customers. So if you're in the market to buy a new or used vehicle, in live in the Phoenix area, seek out Les at Superstition Springs Lexus in Mesa, you won't regret it. read more

Superstition Springs Lexus - New purchase! - Auto Repair Near Me - Mesa, Arizona

We sold our car to Superstition Springs Lexus on Monday. They have the car and have yet to pay us for it. We were told a check would be overnighted to us. It's Friday and still no check and no one there can tell us where it is or if it was sent overnight or regular mail. We asked if we could pick it up but no one will call us back or let us talk to finance to see where our check is. This has been an awful experience. I wound not buy or sell a car through this dealer. read more

Horrible. Joe Christy is your typical "car salesman" and won't hesitate to relinquish his integrity just to make a sale. Will never recommend or consider doing business with this dealership ever again. read more

Shane Hicks is an excellent service consultant. He is informative and knowledgeable as well as reliable. read more

Superstition Springs Lexus - Auto Repair Near Me - Mesa, Arizona

I have purchased 6 cars from Superstition Springs Lexus over the last 8 years. Reasons I continue to go back are... 1. Bob Atanasio 2. The customer service is world class 3. I love the Lexus brand of cars. read more

Quick to Take Deposit, Over Two Weeks to Refund If you're looking for the excitement of hard-sell tactics and the back-and-forth of classic car negotiations, Superstition Lexus might be just the place for you. But if you value straightforward communication and efficiency, I'd recommend going elsewhere. I'm sharing my experience to help others avoid the frustration I've been through. I made an initial $1000 deposit a month ago, and after multiple requests for a refund, it just came through today. Here's the timeline: On October 3rd, I submitted an online request for a GX550 and was told by a representative, Sean, that I needed a $1000 deposit to join the waitlist. I booked an appointment for the next day to make this deposit. When I arrived, I got a brief look at a GX model in the shop, but what was supposed to be a quick appointment stretched over an hour. During this time, I was told the deposit was actually $5000, not $1000, though they made an "exception" for me. I also signed a price sheet, though I specifically noted I was only making a deposit. I requested a copy of this form but never received it. On October 18th, I decided to cancel my spot and asked for my deposit back. I was then informed by another representative, Salma, that a GX matching my specifications was available, but at a higher MSRP. I agreed to proceed if they sent me the "out-the-door" cost. However, Salma later informed me that I had agreed to pay a $10k markup--something I'd never agreed to. When I questioned it, the responsibility was shifted to me, claiming I'd misunderstood due to being "in a hurry." After much back and forth, I finally requested a refund on October 22nd. While Salma offered to reduce the $10k markup by $3k to "make it work," I declined and reiterated my refund request. The communication issues continued, and despite assurances that my money would be returned, I was still waiting two weeks later. By October 31st, I'd followed up yet again, but still, nothing. For over two weeks, I've tried repeatedly to get back my deposit, and I've never even received a final copy of the price sheets I signed. If you value transparency and a no-nonsense approach, I suggest sticking with other local Lexus dealers (like Lexus of Chandler or Earnhardt Lexus) where I've consistently experienced customer-focused, straightforward transactions. To the dealership: if you wish to challenge this review, I have written communication to back up every detail. read more

Returning to this location but due to a horrible experience with the service dept in my past, as well as, having a horrible experience with a used vehicle from here, I thought I'd give them another chance! I returned and drove my "what I thought was my dream vehicle" but again, we couldn't get the numbers to work out! I really admire Lexus and the body style of their vehicles but I feel like financing with Lexus is the hardest part as they don't like to bulge and work on getting you into the new Lexus family as other luxury vehicle companies do, they are all for getting you into used vehicles to avoid keeping those on their lots though!!!HA I would seriously LOVE to see their demographics on who they actually sell their vehicles to because, I personally feel that, they market more towards the Seniors, the mid life crises folks, and the retirees for new sells. It's not often that I've seen a college student, a working Mom, a hip Dad or even many minorities in their vehicles. I'm not aiming at any racial accusations so calm down people, I'm just calling it how I see it!!! Even when I'm visiting this dealership as I'm a huge car analyst, I notice how this particular dealership treats some of the older customers walking into the door vs "the still have a whole lot of life left customers", walking in. I've spent many hours observing this pattern at this dealership to also notice a certain type of class of people driving out! Hmmm Anyway, I simply adore James Charm, Bob, Rashard and Amanda (who left the company) however, Ryan in finance, literally hated me after seeming as if, he wanted to push to get me in, but not really putting in effort which, I don't fault him as I am a heavy hitter on numbers and going back and forth to make them work for me since I'm the one who has to make the payments. The rest of the crew, I gotta seriously say that, either I haven't had interaction with, or I didn't fit into the appearance on paper of what Lexus wanted as a customer! Needless to say, but happy to say, I've decided to give up on this location taking my business to another luxury brand which worked out 99.9 times better for me. Not only did Lexus lose my business but I've detoured my love for Lexus all due to their financially blinded and clueless factor of demographic, of the type of drivers they could add to their Lexus family of drivers. They are#1 for safety and long lasting vehicles so, perhaps they could care less, however... never close your eyes to the hip, vibrant millennials and baby boomers of society, as things continue to change! What goes up, ALWAYS comes down to keep the#1 spot, you've gotta find what's working TODAY and broaden your horizons out here for these streets! ( Get it, "streets" since they put cars out on the streets.... nevermind, don't block me I tried Superstition Lexus but I will not be returning to this facility and if I do decide to get a Lexus again as a 2nd vehicle, I'll have to go to Bell Lexus next time! read more

Great experience with Pawal as our salesman. He has been there for several years and could answer all our questions. Our entire process was smooth. Delivery was great. Only issue and reason for 4. Definitely not sales man. We ok A credit check from Lexus Financial but the dealership also did a hard inquiry??? We will dispute as we only ok'd one. We have excellent credit so no reason to pull 2 Hard inquiries read more

Purchased a brand new IS 500 noticed bumper separation on the driver side immediately called brought it in took to the body shop gave back like looking noticeably different From side to side contacted dealership and have gotten no help to resolve or even return a phone call Brent general manager your team Doug Martin and Karl schoneman are miss leading and lied to me for a week telling me they would replace the car with a different one to wait and find out they will do nothing read more

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They did not want to work with me , insisted to finance with them never going back to that dealership!!!

What great experience I had today!!!!! I got my dream Lexus from Superstition Springs Lexus. Doug was willing to work with me until I was happy with the price. There was no pressure and we laughed a lot. In fact, everyone I met today was friendly and low key. I could not be happier!!!! Thank you to everyone involved!! Ask for Doug and tell him Michelle D sent you! read more

Superstition Springs Lexus - My new Lexus! 8.20.2023 - Auto Repair Near Me - Mesa, Arizona

I went to trade my car in they originally offered 9200. We went back later to confirm the sale and trade in my car, and they took the offer from 9200 down to 6500. If you are looking to trade in, these people are a bunch of scammers. They will say one number the next and when it's time they lowball you. Wouldn't recommend them or ever buy from them. Dishonestly and a lack of integrity is not my thing. read more

Our first purchase of a Lexus was from Superstition Springs Lexus in about 2003. We have never had a problem with ANY of the six or seven (lost count) of our Lexus purchases. In the two decades of driving Lexus we have not had one service issue; a heartfelt thank you to the amazing service staff. Salma Albashir was our sales consultant. She did everything possible to make our purchase easy and exactly what we wanted. She is fairly new to Lexus, and already incredibly knowledgeable. We started our search for a new vehicle a few months ago. We met Salma and immediately trusted that she would work for us- meaning her questions consistently reflected her active interest in meeting our needs. But we also felt no pressure from her at any time. Both my husband and I found her a joy to work with! Before we purchased this week, my husband had one obscure, technical question. Salma acknowledged that she needed some research and asked for a moment. She was back in less than a minute after speaking to Easton McIntosh, Certified Product Specialist. Easton seems to be a fixture here. While we have never worked directly with him, he seems to be a resource consultants turn to with questions. He is a gentleman who adds to the general sense of being in a dealership you want to do business with! We have consistently found Brent Adkisson, GM, to be incredibly proactive in supporting our purchases while also respecting our financial considerations. I asked Brent how long he had been the GM and he said about 11 years. That made sense. Years ago I was on my own buying a car while my husband was traveling. I returned to Superstition Springs Lexus. This was the year I bought an Audi. The salesman at SS Lexus was the epitome of the high-pressure caricature of a car salesman. He had no interest in finding me a car that would be in the monthly payment range I wanted. After so many years at this dealership, I was sad to not get the help I wanted. My husband and I returned when the Audi lease was up. I was dreading this, after the last encounter, but my husband wanted to give it another try. Brent greeted us. I told Brent our last experience at this dealership led me to an Audi purchase. He seemed genuinely irritated that I wasn't helped and promised that we would be happy if we gave Lexus another try. He did everything possible to meet our circumstances. We left in 2012 with a new Lexus that would run for years, without a problem. Brent obviously supports his sales team in creating an impeccable environment for customer satisfaction. He is extremely good at what he does, with a huge knowledge base. We have since continued our purchases here, and cannot imagine buying anywhere else! It doesn't hurt that he is incredibly personable and genuine. Denise Erickson is the Certified Delivery Specialist we have had the pleasure of working with on past purchases. She was not working on this day, but it was great to find Denise is still with Lexus. If we have technical questions getting acclimated to this new vehicle, I know she will be extremely helpful. Denise is TRULY extraordinary and fun to spend time with- a force of technical know-how and a wizard! If I seem totally sold on this dealership- I am! The staff is 100% consistent and responsive without any negative stressors. I should also acknowledge Adam, who completed our finance work; he was incredibly fast, efficient and made the process so fast and easy. Thank you to everyone at Superstition Springs Lexus! read more

I am a pretty hard guy to impress, but when you are ready to buy a lexus, look up Bob Atanacio at Superstition Springs. This guy is legit, straight shooter, transparent. Like I said, I only recommend the best. And Bob is all of that and more. John read more

The initial interactions with the dealership via e-mail were perfect. We made an appointment to come up and see the car (we live in Tucson) and met with Joe Christy (Sales) to perform the test drive. Joe had the car ready to go and we went on a leisurely test drive. He answered a few questions about the car, asked a bunch of questions, but really encouraged us to get a feel for the vehicle. Thanks Joe. That is the end of the positive experience with SSL. The next day, we decided to pursue a lease of the vehicle. I sent a very detailed breakdown of our offer to lease the car to Joe via e-mail. And; my phone was bombarded with calls, which I can't answer because we are in the middle of a total remodel of our home. No one leaves a voicemail, SSL just keeps calling. Later that evening, I get back to Joe with a rather exacerbated tone (sorry Joe) and said there is NOTHING to TALK about. I asked him/SSL to respond to my detailed e-mailed lease proposal and we'll go from there. And that concludes my experience with SSL. So, SSL, this car lessor went elsewhere and was able to come to an agreement on a lease for a Lexus NX450h+. The VERY least your business should have done was respond to my e-mail proposal with, 'we're not interested in your proposal' or (GASP!) a counter-proposal. As a result of your unwillingness to perform rudimentary customer service skills and/or basic negotiation skills, you EARNED a 2-star review and my promise to not do business with SSL in the future. By the way, the car is FANTASTIC. read more

Service dept is beyond RIDICULOUS. Went in for an oil change. I understand and appreciate the multi point inspection, as I purchased this from a private party. That being said....they want $999.30 to replace spark plugs. Is my entire vehicle made out of spark plugs, because the last time I checked, they were about $4 a piece. They also said, quote "BRAKE FLUSH: fluid green and contaminated with algae". I'm sorry, WHAT? Ummm....no. Not even possible. It might be green, but not because of algae. Again, I purchased this used from someone else. Not flushing the lines every 3 years will turn the fluid green, not algae. They also wanted $109 for wiper blades that were 'cracked and tearing away'. Those blades look brand new, so again...no. Cabin air filter dirty $89.90. That was the first thing I replaced when I got the vehicle two months earlier.. Not to mention that they didn't even reset my oil change alert, so every time I start my car, it tells me I need an oil change. I filled out my service survey and got a call a couple of days later from someone I thought was going to address my complaints. It turns out it was just the service center asking me if I wanted to schedule all of those things that I said I didn't want to schedule, for 10% off. It seems that Lexus doesn't really care about the bad service that their customers get. I will be using Chandler Lexus from now on. read more