I recant my statement about Allen I don't know if he got word of my last post (which he nor any of his colleagues should be offended by) because this was simply my experience. But against my better judgment I decided to go and that oil change in which I made my appointment over the phone with Allen for 10:30. I arrive for my appointment on time he was definitely a lot less chatty, no problem. Waiting area was busy and quite a few appointments or at least people here before me. I wait wait wait as I figured then notice everyone besides me is gone. Allen then walks in around 12 or so and tells me my car is being washed. Time goes by, then more time. I then walk outside looking for my car because I'm confused at this point Where Is My Car. I see it in the corner just sitting, I return to the waiting area wait another 15-20 mins. No car so I go to Allen's office and let him know I need to leave. He's said my car is being washed I tell him he told me that a while ago and tell him it's not needed etc etc ... I go back inside. Then come back out and tell him my car does not need to be washed & he gives me the rudest look and goes inside his office and mumbles something. I proceeded to just stand in the pick up area where a woman clearly sees I'm in need of assistance. She's ask am I ok I tell her I need to go asap she says she's going to check on my car, she walks around some corner and tells me they were cleaning the inside or my tires I don't recall by insist I can longer wait and then my car is pulled up and I leave and barely make it to where I needed to go. Now let's be clear waiting is not the problem here but I did notice people that arrived after me leave way before and hey different cars and depending on what a car needs time may vary but it did seem having me be the last one to leave at exactly 1:00pm after having a 10:30am seemed deliberate. I also go to Lexus dealership to do oil changes etc all the time and anytime they come and tell me my car is being washed it may take 10-15 minutes max then I'm on my way. That's why it was beyond confused Allen told my cat was being washed then it took over an hour to actually leave. BS Avoid this location, it maybe out my way but I now go to bell Lexus and have had nothing but awesome interactions from service to sales :) read more

I've never been here before, and I'm not even considering looking for a car. But I received a direct message from one of their salesman Bob Atanasio who had created a fake account under the guise of "Elailne R." In response to another Yelp review I wrote, he took the time to write a personal message that I was "a nut case" and "so stupid." And finished off his hateful message by telling me "to go back from wherever I came from." After looking at his past comments on other businesses, including this one, he signs his name as "Bob Atanasio" (or "Elaine," supposedly his wife, or "Maria") praising Bob, himself. Just because I have a different perspective and come from a different background doesn't give you the right to be inhumane to me. And this whole page is one big scam. read more

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Stay away if you're looking to purchase a vehicle from Superstition Lexus, or at least Easton McIntosh. I engaged this dealership through their website and was contacted by Mayra, their internet manager - she was great. They asked me to drive up to the dealership to run numbers on Saturday 9/24 - which I did. However, when I arrived Mayra connected me with a salesperson, Easton McIntosh. Our sit-down lasted 5 min because 'Easton' felt tuning out of our discussion to text on his phone was more important - very disrespectful. The dealership might be okay, just make you work with a professional salesperson. read more

I purchased a brand new $60K vehicle 6 months ago and continue to struggle with simply getting the spare key promised. I've called several times and nobody can tell me anything. I realize a spare key is likely not a big deal, but to me, and the amount of money I paid for the vehicle, something as simple as an extra key promised is huge. Part of my purchase contract included a spare key, with my family having access to the vehicle, another key is imperative, especially if something happens to the only key we have. The most recent call I was told if I wanted to pay, they could give me one right away... Unbelievable! If you can provide the part if I pay, why can't you provide what I was promised at time of purchase? Please don't make a purchase until you have all critical pieces to the car delivered on the spot, because they will forget you even exist once you drive off the lot.... Their canned response to all negative feedback is just further proof this dealership could care less about their customers. The moment you drive away, you will be dismissed with no follow thru on promises made. Typical used car salesman behavior. Terrible..... read more

We recently purchased a Lexus 350h from Superstition Springs and had a wonderful experience. Bob Atanacio and Theo were very helpful navigating the purchase of car. Communication, introduction to our vehicle, friendly and extremely knowledgeable about everything Lexus. A great experience overall! read more

Superstition Springs Lexus - Auto Repair Near Me - Mesa, Arizona

This is a below average Lexus dealership and does not offer the service you would expect when you go to an average Lexus dealer. I recently bought a certified used car from this location and I have been underwhelmed by my whole experience. The price of the car was far and the service I received from the salesman was good but after that things fell apart. The car was dirty and not detailed when I picked it up so I have had to get it cleaned on my own time and money but I will give the dealer credit then have said they will reimburse me for that. The other issue is they replaced 3 out of 4 tires on the car and I though that was strange so I took it to discount tire and found out the 4th tire had only 5MM of tread remaining and should be replaced so I have to replace a tire my brand new car. I understand car sales is a business but only replacing 3 of 4 tires and the 4th needing to be replaced is not something you would not expect from a luxury brand. Go to one of the other Lexus dealerships offered in the valley! read more

Terrible Used Car Sales Team. We made appt and informed Manager we would drive 60 miles and pay cash for late model Lexus RX. Arrived to find car sold. They attempted to sell us new car. Shop elsewhere! read more

My husband and I went into Superstition Springs Lexus with a specific car we wanted in mind. We were paired with Vinny. Vinny immediately sat us down and talked us through the car and other options which we appreciated. Once we told him what car we were looking at he immediately brought it over and let us take it for a test drive. We loved it and he was awesome at getting us the price we needed since we were working with an insurance payout. Delfino then handled our finances and couldn't have been nicer! He explained everything thoroughly and was efficient. We will be returning here for our next vehicle purchase and I would definitely recommend it to friends! read more

Robert and the crew always does a great service on our Lexus! It always comes back nice and clean. Thank you read more

I bought my pre-owned Lexus from Tracy on the 1st and she was spectacular, even though she was also very busy at the time. Between herself, Jennifer at the front desk, and the finance manager, it was a very seamless process. I brought the car in a few days later to replace a missing key. While I was in the waiting area, I witnessed the service manager saying things about her car that were blatantly untrue. He told her her car was designed to pull to the right when she asked him about an alignment issue. He also seemed to have some issues applying a discount that I had through Costco auto, and of course his credit card machine wasn't working correctly. For a guy who bragged about having 20 years in the biz, I didn't walk away with a lot of trust. Anyways, names not mentioned because I don't want to hurt anyone....just wanted to share an experience. read more

Best car dealership experience I've ever had had. Everyone is friendly, helpful & reliable here. They aren't even my dealership but were able to fulfill key programming weeks faster than my dealership in Flagstaff (the flag one is horrendously. unreliable, & scammy at best). I've been here twice, due to issues with the Flagstaff place that was supposed to properly set everything up for me. Anyhow, Phil at Lexus was incredible, everyone was super kind & helpful & they were somehow able to solve things I wasn't expecting to be resolved after Flagstaff was so unresponsive. Didn't realize how long things would take today which I feel terrible about, finding out the key could be ready, I came later than I would have... They didn't hesitate or make me feel badly & corrected a frustrating issue that, again, I hadn't expected to get resolved for a couple months at least. Got in & out quickly too. I'm just so impressed with everyone here. Good coffee evidently as well so I'll have to try next time. Can't recommend this dealership enough. I was interacting with the service department but had great, non-pushy interactions with the sales team, being personal people, & very pleasant. They're pleasant here without that fake persona you'll see elsewhere. Very impressed!!! read more

Bob Atanasio I bought my first Lexus In 2016 and Mr. Bob Atanasio explained to me everything about Lexus cars and the difference between buying or leasing, I was very satisfied with his service, I referred him to my friends and relatives. Thank you. Excellent services.. read more

On Saturday September 7, 2024 after requesting to speak to either the GM or a Sales Manager. My wife and I were able to meet with Greg Okolita who was excellent . He listened to our concerns and was able to resolve a very serious issue regarding a past sale at Superstition Springs and a new sale. Thanks to Greg Okolita, I now highly recommend Superstition Springs Lexus. My wife and I were able to close the deal on an old issue and were able to drive away with the Lexus of our choice. Also, Lorenzo Maldonado, the Certified Product Specialist was fantastic!!!! read more

Superstition springs Lexus, is a very nice place. My car is still under warranty, they fixed my car. They're very good to work with. Thank you for the great service. My service consultant, is Sierra Atkins. She is very kind and helpful. Thank you again. Kathleen knott read more

I took my 2022 IS500 to Superstition Springs Lexus, which is 2 miles away from my home, for the 2nd complimentary maintenance service on 03/07/2023. According to Lexus, every new Lexus should receive 2 complimentary maintenance service. To my great surprise, the service advisor, Randy Wright declined my service request and wanted to charge me $360. I asked him why and he answered, "Lexus 2 complimentary maintenance service policy does not include Lexus cars with v8 models." I contacted Lexus headquarters and a case against Superstition Spring Lexus was created. Lexus headquarters also issued me a credit of $250 to make up for the 2nd complimentary service I did not receive from Superstition Springs Lexus. My family members and relatives are all long time Lexus owners. We are disappointed at the poor service attitudes Superstition Springs Lexus holds, and in the future, we will purchase our new Lexus vehicles and service them elsewhere. read more

I'd recommend Robert Bartholomew as a Service Advisor with excellent service. I'd refer my family and friends to Superstition Springs Lexus for car's service because of him. Thank you, Amy N. read more

Bob was great to work with! He answered all of our questions, was patient with our needs, and was in constant communication with us to make sure that we had a great buying experience. He had to reach out to other dealers to bring in exactly what we were looking for, but was able to secure the car of our dreams for us. We would definitely recommend him to family and friends to make sure they are taken care of! read more

Had a 5 star service recently at Superstition Springs Lexus. Service Advisor Robert Bartholomew was personable and efficient in getting me in and out in about an hour. Great experience! read more

I have bought two cars from superstition springs Lexus. The first time was with Jon Tellez as the manager in charge of the sales along with the salesman. He was wonderful to deal with, just all around nice guy and a straight shooter. He gave me a good and fair deal for both of us. The second car the manager was Doug Martin. He was the most arrogant person I have ever met there. Just full of himself and horrible person to deal with. There was problem/damage noticed on the car after the sale was complete and I wanted SS Lexus to make it right. Doug Martin was arrogant scoffed at the idea that they would be responsible. Since the sale was completed and done however the car had not been driven off the lot. Doug was basically gave me the middle finger. He was so rude and taking to my wife and I in a very belittling manner. Thankfully, Jon Tellez stepped in and made it right. What a horrible way for a general sales manager, Doug, to deal with his customer. If you ever purchase a car at SSlexus, stay away if Doug is the sales manager on duty. He really hates his customers and tries to take advantage of them like a typical sleazy salesman that you hear about. read more

As usual Superstion Springs Lexus was awesome! I went in to get an oil change for my truck and maybe see if they had something for a second car. Brent, the GM, found something for me and Mike Wu helped with everything else. He did a great job answering all my questions and got the deal done to where it met my budget. He made sure the few things I wanted done to the car were done. He was fun and we joked around and made the process painless. I left the car behind to have the work done. He communicated with me Saturday morning about the progress and brought the car to me when it was done. He went above and beyond for me. I would highly recommend Superstion Springs Lexus. Brent and Mile are the best. read more

Superstition Springs Lexus - 2015 Toyota Avalon purchased at Superstion Springs Lexus - Auto Repair Near Me - Mesa, Arizona

WOW. Been calling for 2 days and lines constantly busy. Can get an answering service but they just send them an email and they seem to ignore that. I've been holding off on a review but it's been 2 years and things are no better. My first dealing were with a "Master" salesperson that was unbelievable. When he couldn't give me a better price, we started to leave. He said wait a minute. You've been here using an hour of my time. I don't make anything unless you buy. Can't imagine that working with anyone. Sales mgr ended up calling and getting the price we needed. Not crazy about the car for $50,000 Bought the hybrid. Great mileage but too much road noise They said it sounds normal to them. Messages for "maintenance needed" pop up and can only be cancelled by dealership Made a service appt and was told it was still complimentary only to drive 40 minutes and find it was not. $390 for oil change, tire rotation and balance. Biggest complaint is with all the safety features. 1 seat belt signal beeps very loud and fast after about 10 seconds. Annoying if I'm just going a couple of blocks. 2 emits a terrible grinding sound when going slow and in reverse. I know. It's a warning to pedestrians. 3 warning messages pop up and cannot be cancelled except by dealer 4 5 hours into a 3 day trip a message pops up a,sling me if I "want to take a break ". It would not go away for the entire trip. NO ONE at the dealership or Lexus corporate could tell me how to get it off. I just found out their phone lines are down. Surely they could put a message stating that so we don't think we're being ignored. The one person that is always professional and helpful is Denise. MAKE HER G. M. she would improve things there in a hurry. read more

Our salesman Justin Ruvalcaba was absolutely great! Thorough and so easy to work with! Ryan in financing was a huge help and responded to anything we needed! the whole experience from start to finish with Superstition Springs Lexus was fantastic and will definitely be returning for out next car in a few years! read more

DO NOT BUY PARTS FROM THIS DEALERSHIP!!!!!!!!!!! I inquired about a price online on a cargo mat for my 2021 Lexus suv. The person that replied was an offsite employee that had no ability to give me a price. He took my name, VIN#, and email address. He also wanted my phone number. I told him he had all the info needed with my name, email, and VIN # to have the parts department give me a quote. This online person obviously either didn't pass on my request, or the parts department didn't follow through. Do they have so much business that they can ignore someone that doesn't give them a phone #? Not only will I never buy parts from this dealer, I will not go there to upgrade my current vehicle. Please, inquire for parts at another Lexus dealer. This one lacks the basic ability to fulfill a parts request. read more

I took my new (less than a year old) Lexus to this dealership because the AC had stopped working (in this amazing AZ heat :P). I spoke to Phil Zito about it and asked about the warranty and before they had even taken the car to the back, he had told me something like "if a rock hit the condenser the warranty wouldn't cover it". Well, you can guess what happened next; they called a few hours after I dropped it off and said that the condenser had been hit by road debris and that it'd cost $2700 to fix and warranty wouldn't cover it. They showed us a picture of the "damage" which shows some moisture and a supposed divot but all you can really see is just leaves and dead bugs which is part of the normal operation of the vehicle, isn't it? When my husband called to chat with Phil about it, Phil told him that the damage is equivalent to hitting an animal on the road - what an asinine statement - there is no evidence of that whatsoever! Do not take your cars to get serviced here and whatever you do, do not buy a Lexus from this dealership. As a matter of fact, I am so disappointed in Lexus altogether, I wouldn't recommend buying a Lexus. Oh and by the way, our comprehensive insurance would cover the damage. The insurance arranged for a repair shop to have a look at the car, and the technician who looked at our vehicle said there's no signs of collision or impact and recommended we take it back from where we bought it from. Thankfully, we did not buy this car from this dealership, so we'll see how that goes. read more

We just purchased a new car from Lorelei Costello at Superstition Springs Lexus. The experience was as good as it gets. she was personable, professional, and efficient. Our vehicle had to be traded from another dealership. She even kept us up to date on that. When it came time to take delivery, she patiently stayed with us through each step. Her pleasant disposition put us at ease. Everyone at Superstition Springs Lexus was kind at helpful. We recommend Lorelei. read more

I've purchased 9 vehicles from Superstition Springs Lexus. Each experience outclassed the previous. Randy is a such a stand up Service guy, James always makes sure my wife is comfortable and happy, and it is all held together by Brent, who always takes the time to say hello and ask about your day. If you want an experience that you will remember, purchase and service your vehicle here! read more

Bait and switch. Had an appointment to buy a car at 3:30 today, but they sold it hours earlier, but let me drive all the way in to try to sell me a different car. Sad how money is the only thing that matters to car dealers anymore. read more

Randy is the best, helped me get my windshield fix, he gets you need fast, alway nice, easy to talk to and explain what's going on

Very disappointed in SS lexus based on my experience there today. I had driven down about 1hr away to look at a 2008 Lexus IS-F wanting to trade in one of my vehicles. My low mileage lexus was valued at 1/3 of the cost while their IS-F was valued 6k more. Doug being the sales manager was a very arrogant person clearly showing that he didn't want to make a sale. Low balled me to a different degree for my vehicle. His offer was literally insulting 6k under the KBB trade in. If Doug is the manager of the sale RUN AWAY. I usually tend to not leave reviews but this experience was so bad i had to. read more

I have been with this Lexus Dealer for four and a half years now and their service has been excellent. Bought new car from them in 2018 and I am very pleased. My service representative is Philip Zito. And he is professional, dependable and friendly. You can count on him to give you great service. So if you want a car and great service go to Superstition Springs and be sure to ask for Philip Zito to be your service representative. Clayton Adams read more

Buy your Lexus SOMEPLACE ELSE. I bought a used Lexus LS 460. I'd been driving Lexus for 20 years and knew they were dependable. I was pressured to buy mechanical insurance. After 3 weeks, I took the car to my local Lexus dealership along with my insurance policy. My bill was $3,000 and not a cent was covered by the $2400 insurance policy. The local dealership explained that I'd been hoodwinked into buying a policy offered by the dealership which covered nothing. I was advised to call Superstition Springs Lexus and demand a refund. I did just that and I was assured that my money would be refunded. I kept calling and kept being told I'd get a refund, but nothing happened. After a year I was still being told that a refund was coming and for my troubles I was additionally offered a replacement car that was at least one year newer with only 75,000 miles. It has now been almost 3 1/2 years and I've received nothing. My repeated calls are no longer even being returned. There are far too many outstanding Lexus dealers to subject yourself to this horrible experience. read more

I took my wife's RX 350 for an unschedule service event, and Mr. Phil Zito brought me in took care of my hiccup and had my wife's vehicle back on the road again in Less than 24 hrs. Him and his team were amazing. Thank you again! read more

I called the service department and told them I needed a new battery. I got to the service department and told two of the employees that I needed a battery. An hour and a half later, I was asked if I wanted anything other than an oil change. I WAS ONLY THERE FOR A BATTERY. I was told they did a full inspection and a wash. I was there for two hours. read more

I waited on my new car search until 2022 due to Covid-19 and chip/supply shortage. To say the least, it was a challenging experience. After working with many dealerships in the Phoenix Metro area, I had just about given up on my search for a Toyota or Lexus. Either the waitlist was 1+ years or there was limited inventory. I decided to contact SS Lexus because they had a Lexus SUV, I was interested in. By this time, I knew what questions to ask and what tricks the dealerships used. John Giatropoulos, the internet manager, answered all my questions succinctly and straightforwardly. This perked my interest because, until this time, I was getting so much BS from other dealers. John asked me to come in to test drive and to see what was available in terms of pre-ordering. He paired me up with Theo Notario, one of the salespersons at SS Lexus. I have to tell you that this was one of the easiest transactions and seamless processes I have gone through in purchasing a new car. Both John and Theo were absolutely wonderful to work with. What I appreciated the most is SS Lexus's transparency, both online and in person, and no hidden cost or stipulations, unlike other dealers I have dealt with. Theo went above and beyond his normal duties to help me with the car purchase and in addressing my concerns. I found Theo to be trustworthy with excellent interpersonal skills. He genuinely cares about his customers. This is the reason why he is the top salesperson at SS Lexus. I look forward to working with John G, Theo, and the SS Lexus team again when I am ready for a Lexus EV. read more

On Saturday went to look at a new vehicle. It seems they only want to sell you a 60k vehicle. The two cars they showed us were already sold and the wait time they told us was 8 weeks. No test drive no service at all. Will not be spending my money the at that dealership. Looks like I may go to California to buy a new vehicle better selection read more

Now, this is a car dealership. Professional, invested, committed, and dedicated to client and customer support. The SSL team serve as a class act reminder of what a luxury auto means to the buyer. Thank you for making the car buying experience such a sincere pleasure. I genuinely love my new car and Superstition Spring Lexus. read more

Superstition Springs Lexus - Auto Repair Near Me - Mesa, Arizona

Absolutely a painless experience! Excellent service and no pressure. I love my new Lexus! Salesman Shea was the best! Highly recommend seeing him and the dealership. read more

BEWARE! Bait and switch from Brent GM to Jon SM, to Rashad Internet Director to Mark.....deposited $5,000 for a 2022 RX 350L that would arrive later this month and brought my wife's 2018 RX 350L for trade in value. Reviewed numbers and Rashad said he quoted a different vehicle although we had Email documentation otherwise. Don't trust em!!!! read more

Failure of the liftgate ability to open was corrected by replacing the struts. All covered by the warranty.

I'm not usually one to leave bad reviews, although, the experience that I had at Lexus Superstition Springs was outright awful. A few days ago I called in inquiring about a 2021 Lexus IS350 F Sport and was informed it was available. Shortly after, I received a call back from Theo stating that the car had been sold. Not too surprised about that based on other reviews I had seen. However, today I received a call from Douglas Hill stating that they still had the 2021 Lexus IS350 F Sport for sale. On the call, I made sure to confirm with Douglas the mileage, the exterior color, and the interior color to make sure it was the same car I had previously been looking at. After Douglas confirmed those traits on the car and stated it was still available, I arrived within the next hour to look at the car. Douglas set me up with AJ who was going to show me the car on the lot. AJ was very kind and helpful which I appreciated highly. When AJ and I got to the lot, we were attempting to locate the car. Long story short, the car was no where to be seen at the dealership. If I'm going to receive a call from a salesperson, and have them inform me the specific car I was previously trying to look at was available, I expect the exact car to be at the dealership, obviously. The car was still listed within inventory on the site, and Douglas confirmed that it was the 'same' car I was wanting to look at. A dealership that disrespects my time and provides me with false information is not a dealership I'd buy a car from or recommend. After being told one thing, and shown another, I don't plan on taking my business back to Superstition Springs Lexus as this is the polar opposite of what I'd expect from a Lexus dealership. read more