Blake and Rick were amazing to work with. Quick and easy! We bought a 2015 Chevy 3500 and…read moreabsolutely love it! Highly recommend them to anyone!!!

Wow! I was blown away by their Superior customer service at this place. Jesse was the gentleman…read morethat helped my wife and I. He was patient, understanding, never pushy or made us feel anything other than relaxed and comfortable. Even though he was helping several people at once and answering phones he remained right there with us every step of the way. It goes to to show my wife and I why buying from the local outfits are better than big businesses. They make you feel like family not just another customer. Thank you Jesse and we love our new truck by the way

I don't write a lot of reviews, but CarMax Gilbert absolutely earned this one…read more I originally purchased a vehicle from CarMax that unfortunately ended up having mechanical issues. The problems were completely outside of CarMax's control, but what really stood out was how they handled the situation. From start to finish, they made the entire process as stress-free as possible. TJ Schlake was my sales consultant, and Mustafa, one of the sales managers, were both outstanding to work with. Their first priority was trying to find me another vehicle that fit exactly what I was looking for. When we couldn't find the right replacement, there was no pressure or hassle. They honored their return policy, took the vehicle back without any issues, and refunded my down payment exactly as promised. Even though the first vehicle didn't work out, the customer service was exceptional, and that's what I'll remember most. They treated me with respect throughout the entire process and made what could have been a frustrating experience incredibly easy. My family has had another great experience with CarMax as well. We sold my son's car to them, and they offered significantly more than anyone else. The process was quick, straightforward, and transparent. They paid off the remaining loan and handed him a check for the difference before he left. Buying or selling a vehicle can be stressful, but the team at CarMax Gilbert made both experiences smooth and hassle-free. I wouldn't hesitate to do business with them again, and I highly recommend asking for TJ Schlake if you're shopping for a vehicle.

Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest…read moreadvantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience.

We had a good experience working with Tad at Horne Motors. Bought a used Honda Pilot that seems to…read morebe in great shape. We did our due diligence and got the CarFax report, and also took it to our trusted mechanic for an inspection. There were a couple small issues that the mechanic thought might need to be dealt with in the coming year, but nothing that was a dealbreaker for us or that we would have expected a used car lot to repair prior to selling. As there is no built-in warranty, I don't know why you would agree to buy a car "As Is" without doing your own vetting...come on people. We were a little surprised by all the Add Ons mentioned in other posts, but I understand that advertising the lowest price is how all the used car lots function. Also, in fairness, the Add Ons WERE on the window sticker, all 4 of us had just failed to notice them. (Facepalm) I will update this review if the Honda Pilot we purchased ends up exploding, but I don't think it will.

I bought a truck from them paid 14,500 and only drove it two hundred miles three weeks.Transmission…read moreit goes out, wouldn't it be my luck that it's fifteen days further warranty on it figured they would try to make it right?Because it only was three days past the fifteen days, which makes it a total of eighteen days.I've had the truck and the transmission goes out.They don't want to hear it.Nobody wants to call me back as far as general manager.I would highly suggest you go somewhere else.Shady company used car lot.Try your luck somewhere else.Because I wouldn't go there

Stormy was incredibly sweet from the first phone call to picking up my car…read more They got me in last minute for an oil change and rotated my tires and changed my air filters. Love the recommended options while checking my car. I think I paid $113 for oil change and air filters with other free things they include but such a good deal for the attention your car needs. This place is so detailed and I will be back!

DO NOT USE THE MESA GATEWAY LOCATION…read more I brought my truck here with INTERMITTENT air ride suspension issues. The service manager, David W lied and misrepresented the shops ability to properly diagnose and repair the specific system in my Ram truck. I drove my truck to this shop with a functional air ride suspension system and what I got back was a broken truck that had to be removed from this place on a flatbed tow truck. They claimed to have filled the nitrogen but that was an outright lie. The total nitrogen level when I brought it in was 2100psi. When it was towed out of there it had about 200psi because the technician had completely drained it when he burned out the compressor trying to force it to stay on while he tried to find a leak. David claims it was only 900psi when I brought it in but that's because he was only using the holding tank measurement, not the entire system, but whatever he has to do to deflect blame and manipulate the circumstances, right? David W declared my truck fully repaired and charged me $2500 only giving me my truck and keys AFTER running my credit card. What they did was allegedly replace a basic rear shock, proclaiming that to be the problem when it is not connected to the air ride suspension system in any way. My trucks air ride suspension system was completely collapsed, the compressor would not come on and they had the audacity to blame the weather. After a lot of back and forth David W admitted in a recorded conversation that they did not properly diagnose my truck, and that they would replace the compressor at zero cost to me. When I decided that I wanted them to pay for the repairs for what they did but I didn't want them doing the work they refused to supply the necessary parts or any compensation. They also refused to pay for the flatbed tow truck. The service manager, David W. was rude, nasty, defensive, accusatory, refused to provide any evidence of the nitrogen they claimed to have used, refused to provide evidence of the shocks they claimed to have replaced, and refused to allow me to talk to the technician who had caused so much damage. My truck was taken to a dealership, and now I am going to the Arizona Attorney General's Office to file a complaint against them for deceptive conduct and negligence. Photo is the error codes AFTER they claimed to fix it and it had to be put on flatbed.

Eli and Sharifa are terrific people. My purchase and trade of Aston Martins was easy and smooth…read more I highly recommend doing business with GUL Luxury.

I have the utmost respect for the owner of this company. I have bought and sold hundreds of exotic…read moreluxury cars and these guys are the best. No doubt we will do business again.

I bought a used Chrysler Pacifica from enterprise car sales in Gilbert. Within less than a year,…read morebut fortunately, while barely still under warranty, the transmission completely went, requiring a full replacement to the tune of nearly $15,000. Not quite a year later, we are again experiencing engine issues and the passive idol system through which the car shuts off went out of traffic. Light is completely disabled, and the car won't turn over. Today I had to have it towed to my mechanic. Considering I put about $7000 down and financed another approximately $24,000. I should not be having these problems within about 18 months of the purchase. The warranty is expired and it is on me, but I do not want others to make the same mistake I did. I have learned that there was information about the condition of the vehicle that was not shared with me and now because of its condition, I am underwater on my loan. I would never, and I emphasize never buy a car through enterprise car sales again. They make the stereotype jokes about used car salesmen seem very appealing. I feel that I was duped and got stuck with a lemon.

The reality is, everything is for sale - for a price. Everything…read more I am currently renting a car that I want(ed) to purchase. I told them that even though it is on the higher side of miles and has some dings / dents I wanted pricing and to likely buy it. It took two full business days to give me a BS reason for a "no" and the usual used car salesman attempts to sell me something else. Don't assume people are stupid or are still buying the COVID nonsense. I'm not interested. I also already got a loan and purchased a vehicle (exactly what I wanted) for a better price than they were offering on an older vehicle with more miles. This all occurred in less than four hours without my leaving my desk today. Don't waste your time.

My normal tint guy was unable so I looked around for a local shop with trusted reviews and lo and…read morebehold... Apex Auto. It's located in downtown Chandler next to an O'reily and a Pakistani store. Hassan and his crew did a great job. They made sure the job was clean, cleaning the windows several times.

Great service really well done answered all my questions and just a great service overall would…read moredefinitely recommend

What an experience! This was the easiest and most comfortable experience I've ever had with a car…read moredealership. If you're in Arizona this is the only place to go!

Easily the best experience I have had at a car dealership to date. The whole staff was…read moreaccommodating and our sales guy Anthony was great to work with. We will definitely be referring friends here and will work with them in the future if we are looking for something special! Found a 2021 Audi TT RS here which I could not find anywhere else in AZ.