Blake and Rick were amazing to work with. Quick and easy! We bought a 2015 Chevy 3500 and…read moreabsolutely love it! Highly recommend them to anyone!!!

Wow! I was blown away by their Superior customer service at this place. Jesse was the gentleman…read morethat helped my wife and I. He was patient, understanding, never pushy or made us feel anything other than relaxed and comfortable. Even though he was helping several people at once and answering phones he remained right there with us every step of the way. It goes to to show my wife and I why buying from the local outfits are better than big businesses. They make you feel like family not just another customer. Thank you Jesse and we love our new truck by the way

Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest…read moreadvantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience.

I paid cash for a vehicle and returned it. I was told they would put a rush on the refund check…read more I've called a few times and get excuses and more run around. It's now been nearly 3 weeks and I think my money is gone for good. This has been a horrible experience. Do NOT purchase from CarMax.

We had a good experience working with Tad at Horne Motors. Bought a used Honda Pilot that seems to…read morebe in great shape. We did our due diligence and got the CarFax report, and also took it to our trusted mechanic for an inspection. There were a couple small issues that the mechanic thought might need to be dealt with in the coming year, but nothing that was a dealbreaker for us or that we would have expected a used car lot to repair prior to selling. As there is no built-in warranty, I don't know why you would agree to buy a car "As Is" without doing your own vetting...come on people. We were a little surprised by all the Add Ons mentioned in other posts, but I understand that advertising the lowest price is how all the used car lots function. Also, in fairness, the Add Ons WERE on the window sticker, all 4 of us had just failed to notice them. (Facepalm) I will update this review if the Honda Pilot we purchased ends up exploding, but I don't think it will.

I bought a truck from them paid 14,500 and only drove it two hundred miles three weeks.Transmission…read moreit goes out, wouldn't it be my luck that it's fifteen days further warranty on it figured they would try to make it right?Because it only was three days past the fifteen days, which makes it a total of eighteen days.I've had the truck and the transmission goes out.They don't want to hear it.Nobody wants to call me back as far as general manager.I would highly suggest you go somewhere else.Shady company used car lot.Try your luck somewhere else.Because I wouldn't go there

Great people! Great cars! Best car sales I have experienced and would recommend to my whole family!read more

From the owner: "Come browse our affordable used cars. You won't find better prices, or better service anywhere!…read moreOur experienced sales team is here to make your car buying experience easy. People you can trust, prices you can afford."

The car they sold me had a check engine light turn on within 2 hours of purchasing. It has been…read morenever ending problems and has been in the shop for months now.

Wow. Is there a way to post negative stars? Many obvious mechanical and body issues that they…read morefailed to divulge at the time of sale. Some of which were plainly obvious . Since already invested in this car, a decent amount of money, I'm kinda stuck with several repair bills. Some of which I was told was already repaired/ replaced . I am no longer a satisfied customer. And highly recommend nobody do business here! Just a warning. They should change their name to the lemon factory. Thanks for being so good, fellas!

Here is the thing about buying a car - when you buy a new one, there is supposedly a certain amount…read moreof immediate depreciation that occurs when you drive a car off the lot. Unless you just have to have a new car it makes a good amount of financial sense to buy a used car. However, if you go to a general used car place, they may not have a strong desire to build an ongoing relationship with you, they may want to make as much money as they can make off you, in a one off economic exchange. What you want is a place that sells used cars that sees the benefit of an ongoing customer relationship, a place that doesn't want you just to buy a car but to use them every time you need to rent a car - enter Enterprise Car Sales. For a place like Enterprise a used car is a commodity, one where they see the need to make a reasonable amount of profit relative to the recognized value of the car but not a situation where they want to leverage you for all the money they can make on a one off exchange. My own experience was quite pleasant. I looked at the sorts of cars they had available online and then sent in a request for a contact. I immediately received a callback from Phil Biehl, one of their car salespersons and we set up a time for me to come in the following week. He was even nice enough to call me the day before to better dial in on what time a car I was considering buying. When I came in he let me know that the car I was considering had the price dropped on by about a $1K - it seem Enterprise tracks the recognized values of their cars and if they drop they adjust the price downwards - this makes sense in a business model where the company is seeking a defined profit percentage - think Wal-Mart and their roll-back of prices when they work out a better deal with a supplier. I then sat with Evan Chelini, the Assistant Sales Manager, who provided me with a list of options for the purchase, including tinting the windows and a 4 year warranty plan (which I bought) and other options that I decided I didn't want - it was no pressure, and the warranty plan included a free rental car if my own vehicle had to go into the shop and as per their rental practice they would even pick me up at my house and take me to the nearest spot to pick up the rental car. Now, here is the final thing, when you buy a car from Enterprise, you have, I believe, 7 days or a 1K miles to decide you don't want to buy the car and they only charge a $200 restocking fee - similar to when you return something at Amazon - once again, a clear indication that their business model is about maintaining and building an ongoing relationship versus a one-off economic exchange. Well, that was my experience and I would happily buy my next car from Enterprise - that will not be, hopefully, for at least a decade and in the meantime, when I need to rent a car for a road trip (don't use your own car for a road trip people, rent a car so your own vehicle lasts longer) I'll gladly continue to do it through Enterprise. :-)

I bought a used Chrysler Pacifica from enterprise car sales in Gilbert. Within less than a year,…read morebut fortunately, while barely still under warranty, the transmission completely went, requiring a full replacement to the tune of nearly $15,000. Not quite a year later, we are again experiencing engine issues and the passive idol system through which the car shuts off went out of traffic. Light is completely disabled, and the car won't turn over. Today I had to have it towed to my mechanic. Considering I put about $7000 down and financed another approximately $24,000. I should not be having these problems within about 18 months of the purchase. The warranty is expired and it is on me, but I do not want others to make the same mistake I did. I have learned that there was information about the condition of the vehicle that was not shared with me and now because of its condition, I am underwater on my loan. I would never, and I emphasize never buy a car through enterprise car sales again. They make the stereotype jokes about used car salesmen seem very appealing. I feel that I was duped and got stuck with a lemon.

Brought my 328i BMW in for what turned out to be both rear wheel bearings. Devin started on the job…read moreand ordered the kits for both sides. While reassembling everything he noticed a problem with the hand brake and made repairs. All this in a reasonable time frame and price. It's good to know a place I can take my BMW for needed repairs without having to go to a dealership.

WOW! A great BMW mechanic and REASONABLY priced (in this day, and age no less). My daughter's BMW…read moreX3 X-Drive 3.0 had a misfire that was diagnosed incorrectly at Sun Devil for $185 as a head gasket (est. $3,700.00). It was in reality a broken Disa Valve fully diagnosed and repaired at Brush Motor Works by Devin for $730.00 out the door! Almost $3,000.00 cheaper!! You've won us over as customers for life! Great Job & Thank You! - Lizzie B