Blake and Rick were amazing to work with. Quick and easy! We bought a 2015 Chevy 3500 and…read moreabsolutely love it! Highly recommend them to anyone!!!

Wow! I was blown away by their Superior customer service at this place. Jesse was the gentleman…read morethat helped my wife and I. He was patient, understanding, never pushy or made us feel anything other than relaxed and comfortable. Even though he was helping several people at once and answering phones he remained right there with us every step of the way. It goes to to show my wife and I why buying from the local outfits are better than big businesses. They make you feel like family not just another customer. Thank you Jesse and we love our new truck by the way

I don't write a lot of reviews, but CarMax Gilbert absolutely earned this one…read more I originally purchased a vehicle from CarMax that unfortunately ended up having mechanical issues. The problems were completely outside of CarMax's control, but what really stood out was how they handled the situation. From start to finish, they made the entire process as stress-free as possible. TJ Schlake was my sales consultant, and Mustafa, one of the sales managers, were both outstanding to work with. Their first priority was trying to find me another vehicle that fit exactly what I was looking for. When we couldn't find the right replacement, there was no pressure or hassle. They honored their return policy, took the vehicle back without any issues, and refunded my down payment exactly as promised. Even though the first vehicle didn't work out, the customer service was exceptional, and that's what I'll remember most. They treated me with respect throughout the entire process and made what could have been a frustrating experience incredibly easy. My family has had another great experience with CarMax as well. We sold my son's car to them, and they offered significantly more than anyone else. The process was quick, straightforward, and transparent. They paid off the remaining loan and handed him a check for the difference before he left. Buying or selling a vehicle can be stressful, but the team at CarMax Gilbert made both experiences smooth and hassle-free. I wouldn't hesitate to do business with them again, and I highly recommend asking for TJ Schlake if you're shopping for a vehicle.

Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest…read moreadvantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience.

We had a good experience working with Tad at Horne Motors. Bought a used Honda Pilot that seems to…read morebe in great shape. We did our due diligence and got the CarFax report, and also took it to our trusted mechanic for an inspection. There were a couple small issues that the mechanic thought might need to be dealt with in the coming year, but nothing that was a dealbreaker for us or that we would have expected a used car lot to repair prior to selling. As there is no built-in warranty, I don't know why you would agree to buy a car "As Is" without doing your own vetting...come on people. We were a little surprised by all the Add Ons mentioned in other posts, but I understand that advertising the lowest price is how all the used car lots function. Also, in fairness, the Add Ons WERE on the window sticker, all 4 of us had just failed to notice them. (Facepalm) I will update this review if the Honda Pilot we purchased ends up exploding, but I don't think it will.

I bought a truck from them paid 14,500 and only drove it two hundred miles three weeks.Transmission…read moreit goes out, wouldn't it be my luck that it's fifteen days further warranty on it figured they would try to make it right?Because it only was three days past the fifteen days, which makes it a total of eighteen days.I've had the truck and the transmission goes out.They don't want to hear it.Nobody wants to call me back as far as general manager.I would highly suggest you go somewhere else.Shady company used car lot.Try your luck somewhere else.Because I wouldn't go there

Great people! Great cars! Best car sales I have experienced and would recommend to my whole family!read more

From the owner: "Come browse our affordable used cars. You won't find better prices, or better service anywhere!…read moreOur experienced sales team is here to make your car buying experience easy. People you can trust, prices you can afford."

The car they sold me had a check engine light turn on within 2 hours of purchasing. It has been…read morenever ending problems and has been in the shop for months now.

Wow. Is there a way to post negative stars? Many obvious mechanical and body issues that they…read morefailed to divulge at the time of sale. Some of which were plainly obvious . Since already invested in this car, a decent amount of money, I'm kinda stuck with several repair bills. Some of which I was told was already repaired/ replaced . I am no longer a satisfied customer. And highly recommend nobody do business here! Just a warning. They should change their name to the lemon factory. Thanks for being so good, fellas!

I bought a used Chrysler Pacifica from enterprise car sales in Gilbert. Within less than a year,…read morebut fortunately, while barely still under warranty, the transmission completely went, requiring a full replacement to the tune of nearly $15,000. Not quite a year later, we are again experiencing engine issues and the passive idol system through which the car shuts off went out of traffic. Light is completely disabled, and the car won't turn over. Today I had to have it towed to my mechanic. Considering I put about $7000 down and financed another approximately $24,000. I should not be having these problems within about 18 months of the purchase. The warranty is expired and it is on me, but I do not want others to make the same mistake I did. I have learned that there was information about the condition of the vehicle that was not shared with me and now because of its condition, I am underwater on my loan. I would never, and I emphasize never buy a car through enterprise car sales again. They make the stereotype jokes about used car salesmen seem very appealing. I feel that I was duped and got stuck with a lemon.

The reality is, everything is for sale - for a price. Everything…read more I am currently renting a car that I want(ed) to purchase. I told them that even though it is on the higher side of miles and has some dings / dents I wanted pricing and to likely buy it. It took two full business days to give me a BS reason for a "no" and the usual used car salesman attempts to sell me something else. Don't assume people are stupid or are still buying the COVID nonsense. I'm not interested. I also already got a loan and purchased a vehicle (exactly what I wanted) for a better price than they were offering on an older vehicle with more miles. This all occurred in less than four hours without my leaving my desk today. Don't waste your time.

Brought my 328i BMW in for what turned out to be both rear wheel bearings. Devin started on the job…read moreand ordered the kits for both sides. While reassembling everything he noticed a problem with the hand brake and made repairs. All this in a reasonable time frame and price. It's good to know a place I can take my BMW for needed repairs without having to go to a dealership.

WOW! A great BMW mechanic and REASONABLY priced (in this day, and age no less). My daughter's BMW…read moreX3 X-Drive 3.0 had a misfire that was diagnosed incorrectly at Sun Devil for $185 as a head gasket (est. $3,700.00). It was in reality a broken Disa Valve fully diagnosed and repaired at Brush Motor Works by Devin for $730.00 out the door! Almost $3,000.00 cheaper!! You've won us over as customers for life! Great Job & Thank You! - Lizzie B