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    CarMax

    3.4 (263 reviews)
    Open 10:00 am - 9:00 pm

    Services - CarMax

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    Steven F.

    This aged poorly. This dealership sold me a completely defective vehicle, and didn't inform me of any of the issues. When you purchase a vehicle at 5K miles, you don't expect any problems, right? Wrong, not at this place. Loose engine mount, slipping transmission, and tires with less than 2/32 depth (extremely dangerous tread, not safe for driving) was some of the many issues I encountered with this LEMON. This dealer basically laughed in my face and told me that the previous owners probably sold it at 5K miles because it was a lemon, and that's a possibility with low-mileage vehicles. I sold it back to CarMax and lost almost $10K. Bought a Volvo from a reputable dealer, Bill Luke. I'm done with Nissan and especially done with CarMax. Slimy.

    Me & my 2018 Kia Soul

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    2 months ago

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    1 month ago

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    1 year ago

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    5 months ago

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    9 months ago

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    Page 1 of 7

    Ask the Community - CarMax

    Review Highlights - CarMax

    Naturally, I was pretty excited and hoping for a good car buying experience and finding the perfect car for me.

    Mentioned in 15 reviews

    Read more highlights

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    Bill Luke Santan

    (266 reviews)

    We had a great experience at Bill Luke, and Garrett was absolutely wonderful to work with. He was…read moreincredibly responsive, answered our thousands of questions with patience, and was extremely knowledgeable throughout the entire process of buying our Suburban. He made everything feel easy and stress-free. Highly recommend Garrett and the team at Bill Luke!

    If I could leave a 0 review I would, not even 1 star…read more I am extremely disappointed with my experience at Bill Luke. I purchased my vehicle for $36,000 in April 2025 and have experienced ongoing mechanical issues, including repeated starting problems and system malfunctions. The vehicle has been in the shop multiple times for the same issues, sometimes for extended periods, yet the problems continue to reoccur. In December 2025, I spoke with Peter Melilo and told him my obstacles and he informed me he would work with me to get the best trade-in value possible and asked me to keep him updated on the vehicle issues. I followed up by email and also left a message for the General Manager, Lashawn, but never received a response. When the vehicle had issues again in January 2026, I called and requested to speak with another manager. Daniel came on the line and stated he wanted to "make this right" and get me as close to a wash as possible by potentially overvaluing the vehicle. Based on that conversation, I went into the dealership on 2/14. However, I was offered only $24,000 for a vehicle I purchased for $36,000, despite the ongoing unresolved issues. At this point, I am now in arbitration and, if necessary, will retain an attorney to pursue a full resolution. I feel misled by the promises made and disappointed in the lack of follow-through and communication from management.

    Enterprise Car Sales

    Enterprise Car Sales

    (30 reviews)

    I bought a used Chrysler Pacifica from enterprise car sales in Gilbert. Within less than a year,…read morebut fortunately, while barely still under warranty, the transmission completely went, requiring a full replacement to the tune of nearly $15,000. Not quite a year later, we are again experiencing engine issues and the passive idol system through which the car shuts off went out of traffic. Light is completely disabled, and the car won't turn over. Today I had to have it towed to my mechanic. Considering I put about $7000 down and financed another approximately $24,000. I should not be having these problems within about 18 months of the purchase. The warranty is expired and it is on me, but I do not want others to make the same mistake I did. I have learned that there was information about the condition of the vehicle that was not shared with me and now because of its condition, I am underwater on my loan. I would never, and I emphasize never buy a car through enterprise car sales again. They make the stereotype jokes about used car salesmen seem very appealing. I feel that I was duped and got stuck with a lemon.

    The reality is, everything is for sale - for a price. Everything…read more I am currently renting a car that I want(ed) to purchase. I told them that even though it is on the higher side of miles and has some dings / dents I wanted pricing and to likely buy it. It took two full business days to give me a BS reason for a "no" and the usual used car salesman attempts to sell me something else. Don't assume people are stupid or are still buying the COVID nonsense. I'm not interested. I also already got a loan and purchased a vehicle (exactly what I wanted) for a better price than they were offering on an older vehicle with more miles. This all occurred in less than four hours without my leaving my desk today. Don't waste your time.

    Big Two Toyota of Chandler - A Toyota

    Big Two Toyota of Chandler

    (733 reviews)

    We unexpectedly had to purchase a car after mine broke down, and walking into the dealership we…read morewere honestly stressed and overwhelmed. Thankfully, we met Doug "Pops," and he completely changed the experience for us. Doug made the entire process stress-free and even fun. His comforting, kind energy immediately put us at ease, and he truly went above and beyond to make sure we felt confident in our decision. He was patient, genuine, and never once made us feel pressured. We loved getting to know him and hearing about his family -- by the end of the day, we felt like we were family too! We can honestly say we would not have bought this car if it weren't for Doug. He made all the difference. Doug is amazing, and we are so grateful for him! If you're looking for someone who truly cares, ask for Doug "Pops." You won't regret it!

    I bought a used car (private sale) and took it in to big two for a full inspection. The inspection…read morecost was astronomical. 215 dollars for basic vague information about what's wrong with the car. Two of the estimated repair costs were TWO separate 200 dollar charges to use the diagnostic tool. Let me clarify that. They wanted 400 dollars in the estimated repair cost JUST to use the diagnostic tool to figure out what's wrong DURING a full and complete 200 dollar inspection that's supposed to tell me what's wrong with my car. I will never ever go to a dealership again for as long as I live. when I went to pick up my car they just gave me a few pieces of paper stapled together with generic vague short details about what could be fixed on the car with a 7,000 dollar estimate. At no time did an "expert" explain to me anything about the process or repair cost breakdown. They really live up the the dealership stereotype. Stealership

    CarMax - usedcardealers - Updated May 2026

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