I don't write a lot of reviews, but CarMax Gilbert absolutely earned this one. I originally purchased a vehicle from CarMax that unfortunately ended up having mechanical issues. The problems were completely outside of CarMax's control, but what really stood out was how they handled the situation. From start to finish, they made the entire process as stress-free as possible. TJ Schlake was my sales consultant, and Mustafa, one of the sales managers, were both outstanding to work with. Their first priority was trying to find me another vehicle that fit exactly what I was looking for. When we couldn't find the right replacement, there was no pressure or hassle. They honored their return policy, took the vehicle back without any issues, and refunded my down payment exactly as promised. Even though the first vehicle didn't work out, the customer service was exceptional, and that's what I'll remember most. They treated me with respect throughout the entire process and made what could have been a frustrating experience incredibly easy. My family has had another great experience with CarMax as well. We sold my son's car to them, and they offered significantly more than anyone else. The process was quick, straightforward, and transparent. They paid off the remaining loan and handed him a check for the difference before he left. Buying or selling a vehicle can be stressful, but the team at CarMax Gilbert made both experiences smooth and hassle-free. I wouldn't hesitate to do business with them again, and I highly recommend asking for TJ Schlake if you're shopping for a vehicle. read more

Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest advantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience. read more

Sold our vehicle here after an online quote. We received what we were quoted and the experience was easier than expected. We were there for an hour and 15 minutes and walked out with a check. Both August and Orisson were kind, helpful, and efficient. Would recommend! read more

I paid cash for a vehicle and returned it. I was told they would put a rush on the refund check. I've called a few times and get excuses and more run around. It's now been nearly 3 weeks and I think my money is gone for good. This has been a horrible experience. Do NOT purchase from CarMax. read more

This aged poorly. This dealership sold me a completely defective vehicle, and didn't inform me of any of the issues. When you purchase a vehicle at 5K miles, you don't expect any problems, right? Wrong, not at this place. Loose engine mount, slipping transmission, and tires with less than 2/32 depth (extremely dangerous tread, not safe for driving) was some of the many issues I encountered with this LEMON. This dealer basically laughed in my face and told me that the previous owners probably sold it at 5K miles because it was a lemon, and that's a possibility with low-mileage vehicles. I sold it back to CarMax and lost almost $10K. Bought a Volvo from a reputable dealer, Bill Luke. I'm done with Nissan and especially done with CarMax. Slimy. read more

CarMax - Used Car Dealers Near Me - Gilbert, Arizona

I bought a 2018 Ford Fusion SE 9 days ago. VIN 3FA6P0T96JR109134. Had a great salesman- he told me all the right things assured me, my vehicle was completely inspected and had no issues. 7 days later my check engine light comes on & the vehicle is misfiring and having issues starting. Brought it to CARMAX shop today(9 days after purchase) and they diagnosed it and said that my vehicle needs a completely new motor & transmission. The mechanics told my boyfriend and I that they "do not inspect unless there's a check engine light bc it takes too much time, it's not practical" not sure what they mean when they are selling it to you and telling you it's "certified and inspected" This vehicle should have never left the lot. Thankful I was within the 10 days so I could return it. This was a very disappointing experience, and could have been worse if my check engine light went off a little later-- I would be stuck with huge expenses on a brand new car. Posting VIN bc I believe they will just clear the codes and resell this vehicle. read more

I went in for an appraisal on my 2022 car & appreciated the friendly & welcoming service. I was nervous on arrival that they might lowball me, but they did not & I was extremely satisfied with their offer (which was significantly higher than two other places I looked into) that I accepted it & the process to sell to them was very straight forward. Thank you. read more

I bought a car 2 weeks ago and the experience and service were optimal. I also purchased the extended warrantee (MaxCare), we've got your back is what they said. That is why I'm very surprise that in my first problem (the car needs batterie change) they told me that I have to change the battery on my own and pass them the receipt to get the reimbursement. It's not a major problem but I'm wondering if all my services would be the same in the future, and also wondering if I had to contract MaxCare. It's pity, I was really happy and looking forward to get a client relationship. That's it's a very poor way to mess up read more

Our third time buying a vehicle from CarMax and honestly our best experience yet! Not only were we taken care of from start to finish but they made sure we were completely happy. They truly do stand by their 90 day warranty program and will take care of any issues. Their extended warranty program is also better than any other dealership I've seen. read more

We have bought two vehicles at the Gilbert store and my Mother-in-Law bought one as well. We had an appointment yesterday to test drive and buy a Hyundai Sonata. It was going well until I asked them to provide a factory second remote fob or take the cost for out of the price. The manager came over and was immediately dismissive, and condescending. His line was "This is how we keep prices low, and we consider having one fob adequate." I replied, "For the price we're paying for this car, which is not low when compared to your competition BTW, I would think it would be in your interest to simply provide a fob rather than lose a sale." He said "It doesn't work like that." with a smirk. So we walked. We will buy a car from someone else and CM loses a $30k sale. If you go there, you'll see how it's changed. Everyone looks like they just woke up or forgot they had to work so they threw on shorts and a t-shirt. The constant texts and calls are overwhelming and annoying. read more

Great location and they provided great service. It's easy to search for the car you want and then based on our budget, we were able to find a good deal in a highlander hybrid. Only note is to be sure to test drive the car and see it in person as our first car came n we noticed it was a smoking car. We were able to switch to another car and are satisfied with our purchase. Process is very simple and easy compared to the traditional dealer. read more

I was pretty disappointed in our experience with CarMax in Gilbert. I found a car at the Tucson location of CarMax and had it shipped to the Gilbert location for our inspection. It arrived in the timeframe they said it would, but it was an extra day before it was ready for our inspection. Not a big deal, but during that time the CarMax representative bugged me and my wife non-stop to send them pictures of our licenses and insurance, and then they suggested we sign the paperwork to purchase the car so pickup would be so much quicker. We refuse to sign the paperwork. When we went in to inspect the car, the car interior did not match the picture in their ad, and in fact the car did not have the appearance it had in the ad. Understandable, just a typical used car dealer hype. We inspected the car and were surprised how flawed the car surface was. Yes, it was a 10 year old car, but I believe the paint surface could have been buffed better. And the engine compartment was very dirty. Not use to that in a car dealer's offering. It should have been hosed off at least. Then we took it for a test drive, but were only allowed to be gone 20 minutes. Hell, it took 5 minutes to get out of the lot and another 5 minutes to return it once we were back in the lot, so 10 minute drive time. But the time we had it was enough to realize the air conditioning did not work. Really? It was 100+ degrees here in Arizona. Their response when we mentioned this was we should buy the car and they would fix it. I really don't think the car was inspected as they never offered to show us the inspection report. Since the air conditioning wasn't working I couldn't help but wonder if they wanted to sell us the car and then we had to find all the issues and report them to CarMax and they would fix them. Too many questions and concerns, so we passed on the car. Still looking. read more

I was buying a new car nearby and the other dealer offered me $5,000 less as a trade in than CarMax offered me to buy my used car. We checked with other companies, like Auto Nation, but no one else was even closely competitive with Car Max. We made an appointment and took the car in the next day to have them look at it and buy it. They honored their online offer with no attempts to undercut it. We walked out very happy in an hour with a bank draft for our used car. We had to deposit the bank draft before we could use it to help pay for the new car, but the new car dealer was used to this and had processes in place to allow for the time needed for the Car Max funding yo clear and be made available. This was our second time selling a used car to Car Max. All in all both instances were quick and the company held to its online offers. Enjoyable experience in an industry that can be very frustrating. read more

I've always had a great experience at this location. We have bought one car here and both the service and product had been great! There is no hassling you, just help when you need it. Will purchase another car from this location. Thank you for your great service! read more

By far the worst customer service I have experienced. I have now purchased 2 cars from them, but after today I will never return. No one in their organization can even figure out how to transfer a call to any location. I needed to call and talk with the Gilbert location to check and see why they sold me a car without a spare tire and the main location that all calls are routed to will not even transfer you to a local location, how hard can that be? Now I get to make the drive over to order a tire and will need to make another trip when it arrives, complete waste of my time. Now that I see how terrible they are at any type of customer service, it concerns me that the warranty I purchased will ever be worth anything at the time I would need it, so I will be canceling that and purchasing one from a 3rd party. I replace my car every two years, so I will be looking forward to dealing with Carvana for my next purchase. read more

the check engine light came on as soon as we pulled off the lot. CarMax said they would take care of everything. they replaced the engine. then the car kept breaking and was in and out of the shop every other month. Now stuck with this car bc my credit isn't what it was when I bought the car. Dont buy from CarMax read more

My friend Kristy & I came here after me researching the website & finding a Kia Soul for me. From the get go, Kristy & I were both very impressed with this dealership. We were greeted by Derrick, who was off at 6:00, saw me in my Christmas festive attire, fresh from work, & decided to help me. He went above & beyond, took us out on the lot, & got me a test drive in a 2028 Silver Kia Soul with 46,000 miles. We test drove it & the rest was history! I fell in love with my Soul from the moment I looked in it, sat in it, & then test drove it! Getting financed was easy, as was the paperwork, & Derrick even helped me get my Soul insured with my current insurance! Pavel did all the registration & title work for me, & Ashley took my down payment & got me squared away. Everyone in this place congratulated me on my purchase. Derrick even put a bow on my car for me & took pictures with me! He is wonderful to work with & very, very knowledgeable & awesome! I HIGHLY recommend this company to buy your next vehicle from! They are so amazing & treat you like friend, family, & a VIP! I recommend Derrick Johnson & you can tell him that I personally recommended & referred you to him! Thank you very much to the AWESOME, WONDERFUL staff at Carmax at San Tan Motorplex for making this all happen for me. After the rough year I have had, this Kia Soul is my Christmas present to myself from you all!!! read more

CarMax - Me & my 2018 Kia Soul - Used Car Dealers Near Me - Gilbert, Arizona

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Pro tip: always get a CarFax for a vehicle you're serious about purchasing first. Smooth and seamless purchase. Great and friendly staff. Good place to buy a used car. read more

they sold me a 2014 Hyundai veloster turbo at 23k saying no haggle, that same vehicle is worth 5.5k today. do not buy from here, they will rip you off every chance they get. read more

Came here to sell my car after getting a $3,500 appraisal online. I had to tow the car here to sell it as it wasn't street drivable and once I get there they lowered the offer to $1,500. Total scammers read more

We bought a couple of cars from this location now. We worked with Mathew. Super nice guy. We are very picky - we took our time finding the right car. Test drove several and did not buy until about 10 days later. Team there was very nice. While we were there, we met another couple that just returned a car they just purchased. Just was not happy with it. They were the happiest people ever. They told us the process to return a car was so easy and no hassle. They found a better vehicle to fit their needs and switched their purchase. That sealed the deal for us -- we will only buy vehicles from CarMax from now on. We just waited for the right car to pop up into inventory. We are super happy with our purchase. read more

Yes, yes, yes, I would HIGHLY recommend Carmax to sell your used car! The appraisal process was not only fair priced, but an extremely quick process. Lily in the checkout department was so cordial and wonderful towards me. Usually people in this type of position are slick and argumentative. Not Lily! She was born to be in customer service! If I could give her 10 stars, I would. BTW, they sold my car overnight! So I am very satisfied with their appraisal, I'm sure Carmax got top dollar for it (good for them!), and the buyer got a great, extremely clean vehicle with very low mileage (less than 7K miles). Happiness all around! In summary, I would highly recommend you do business with Carmax! Honest people! read more

Fissal was an amazing rep to work with! He was very caring, patient, and answered alllll of my questions when it came to finding the right vehicle for me. It was easy to trust Fissal, because he was only helping me find exactly what I wanted in terms of numbers and car type and style. Thank you so much for your hard work and energy! You're amazing read more

I'd be careful about making service appointments here. I was quoted for parts and service I did not need by their Service department. I work for a car dealership, so I knowingly got a second opinion at another store after having my diagnostic done with CarMax Service department yesterday. What do you know? I was told I did not need the extra parts and the parts that were claimed to be needed were still in good condition. I called into Carmax this morning to ask for a quote on the actual parts needed plus bringing up being told I needed 8 parts when I only needed 2. The woman on the phone put me on hold, then unknowingly transferred me to the woman I was speaking to in person the day before. That woman barely listened to my concerns outside of negating them. The lady then said the man who worked on my car was next to her and she was going to ask whether he got specific measurements on my car.. that they aren't scamming and tried saying it cost $190 per axel. I was quoted $97.80 if parts were in and then told almost $900. AGAIN, not what was asked.. not important to the conversation I called in upset about. I just wanted a quote on the back brakes being replaced while voicing that they tried to get over on me. She put me on another long hold and I hung up. I feel like they tried to get more money out of me than needed, plus I couldn't trust the mechanic NOR the service worker to be honest about the pricing for my vehicle. I definitely recommend going elsewhere if able. The price is the price, ofc, I won't argue with paying the prices due, but honesty is what makes the sale worth closing. This was tasteless and tacky. read more

The extended warranty is by far the absolute worst thing I have ever spent money on. They will tell you your engine is a wearable part. just go else where everything about this place is trash wrapped is dog poop. read more

The car I am financing through CarMax was stolen and recovered in November. Because I'm out of state, they took it to a tow yard in Arizona. I was unaware of how awful the tow yard laws are, but that's besides the point. CarMax signed over the title to the tow yard auction company, WHILE I was still making active payments on it (I have $10k left on the loan.) They didn't notify me, and neither did the tow yard. I've been going back and forth with them for months trying to get them to help me with the car and it went no where. One day, they finally told me the car title had been signed over by them- and now they aren't returning my calls. I have so many unanswered questions and it's ridiculous that they can treat a customer like this with so much money at stake. I was the victim of a car theft from my abusive ex and now thanks to CarMax and the ridiculous AZ tow yard laws I have no car and a $10k loan. And Carmax will not even return my calls. Ridiculous and disgusting. read more

I personally do not recommend going to this location. it's insanity to me that they don't allow you to drive through their lot to look at cars. We live in Arizona and it's 110° outside. Absolutely terrible business practice to make potential customers walk through a concrete lot in triple digit temperatures. We had a vehicle we fully intended to buy but on principle alone I will happily go to another dealer and spend my $50k. Hopefully the management team decides to actually look at their reviews and make a change or that lot will quickly be bought by a car dealership that ACTUALLY takes opinions into consideration read more

"Meh" is what I have to say on the car selling experience. I had online appraised my vehicle through them about 4 weeks ago with them being the top of the options I looked at (Carvana, Vroom, and Autonation in addition). I was in the market for a new vehicle and closely watching values to make sure dealers were not jerking me around on trade offers. Long story short, I tried to refresh my offer, was told I had to come in due to Carmax "not having seen any vehicles like mine" in awhile. So I setup an appointment and go over Sunday evening. I get left sitting in a drab, cramped waiting room for 20+ minutes to find out the valuation of Carmax was now $5K lower than what I had been offered a month ago and also $3200 lower than the offer I had from Carvana at the time (and getting me an additional $1200 versus trading it in). Ultimately; going here was just a big waste of my time. If they will not appraise a vehicle online again there is no way in hell I'm going to bother going to the store in person after this experience. The whole establishment also felt rather cold and impersonal to be honest. Maybe my expectations were just too high. read more

Stopped by to sell a car on a Tuesday morning. We printed off an estimate for the car and scheduled the appointment prior to arriving. There was still a wait despite being a weekday morning. After checking in and giving the workers our keys we were told that they would have a brief test drive and inspection of the car. All this was quick and easy. They then give you an adjusted quote and have to go through a hallway to their business center to sell the car. The wait was about 45 minutes to an hour. I honestly thought they forgot about us, but after being called back the process was fast. Besides the long wait times I had a pleasant experience read more

CarMax - Used Car Dealers Near Me - Gilbert, Arizona

Score is solely based on the SELLING experience. We went on the website and plugged our car info, scheduled an appt and went. The appraisal is good for one week. On arrival we were greeted and assigned to Kayla. She greeted us and asked the code from the appraisal email. We waited about 45 mins. They inspected the vehicle and took for a test drive. Saw them taking photos. Kayla returned and gave us the quote and it was the same as the online offer. We were then sent to the Cashiers office. Gave them the title and the quote paper. We were told to wait 45 mins. After the wait, it was about 30 mins. We were called in for signing over of the vehicle. They complete the process with MVD and the notary. We received a draft cashiers check for the amount offered. This process took 3 mins. Super fast. Overall, good experience when selling a vehicle. We recommend them for selling your vehicles. No hassle and they don't price match other sellers. read more

CarMax - My Car sold at CarMax - Used Car Dealers Near Me - Gilbert, Arizona

TJ was absolutely awesome and patient throughout the entire process. He was able to smoothly help me with a trade in and purchase of a new vehicle. Even overcame the technical issues with the e-signature and stayed past hours to ensure my family and I were taken care of. Ask for TJ...you will not be disappointed! read more

Don't be scammed by this company or from Linda in their salesforce. Paid $1800 to transport a vehicle I was misled on went and looked at it showed them tires down to the wear bars when they are not safe to drive, said the car wasn't repaired but paint doesn't match and the panel doesn't lineup and the truck tells you there's a problem when you put it in reverse on the display and I showed that to the service tech she brought out, but according to Linda, there's nothing wrong with the vehicle. I would expect to get scammed by some shady used car lot somewhere or someone privately, but not a company as big as Carmax. Stay clear. read more

They use equifax instead of car fax as it does not show the true accident reports. I went to trade in a vehicle I bought there CarMax showed no accidents, upon dealership running the VIN it had three major accidents. They have a high number of vehicles that get brought back due to mechanical issues and then customers are waiting weeks on end to get their vehicles back, plus their finance rates are ridiculous for the average buyer. RUN.......GO ELSEWHERE.... read more

Got the offer online after entering the VIN and car specifics. Received a quote good for 7 days. Went to the Carmax location the next day - they checked the car out and offered exactly what was quoted the prior night. 15 minutes of waiting for everything to be set up, 15 minutes paperwork and and we left with a check for the exact amount promised. William was very helpful leading us through the process. A great car selling experience! read more

I had a great car buying experience with CarMax. I got a great price on exactly the car I was looking for. It was shipped from out of state and arrived promptly. CarMax was great about agreeing to any repairs and my "liaison," Linda, was extremely helpful and responsive. Would definitely buy from them again read more

Car buying can be a nightmare. All the shopping, researching, and price haggling can be exhausting. Car Max fixes this. They really have fair priced vehicles with great warranties compared to other dealerships. It is no haggle environment so you don't have to worry about bargained for negotiating the price. I had a great experience buying my Nissan Sentra 2017 and the sales rep was very helpful and there are no incentives to sell you a higher car here because the commission is the same on any vehicle sold. I like that this business is more service centered than sales centered. If I ever have to buy a car from the dealership again I will go here before any other location. read more

CarMax - Used Car Dealers Near Me - Gilbert, Arizona

this is the worst carmax I've ever dealt with. they're very prejudice. These crazy people try to say my documents was not real when I literally saved the PDF from my managers office and sent them, lied and said they don't take bank statements. If you're black don't go here honestly better going Scottsdale location. I ended up with the same car, lower miles, and better loan with shorter term. It was so bad I'm starting a compliance investigation with them. read more

So on February 22 I paid a transfer fee to have a vehicle shipped from Sacramento California to Phoenix Az. On March 1, 2022 the car arrived at CarMax. On March 3, 2022 I call to verify if the title is ready and I'm told that it is. I get an email to upload my insurance documents which I do after I have paid for insurance for this vehicle. On March 4 I'm contacted and told the car is in recon and not ready. I'm told the title won't be ready until March 15 and that's not guaranteed. 1. Do not purchase a car from any CarMax 2. If you must purchase a car from CarMax do not I repeat do not do a transfer. If it's not on the lot and you can't go get it yourself, leave it 3. Write down date, time and who you speak with on every conversation. They will make up excuses or make it seem as if you're in the wrong So now I have to get reimbursed for the insurance, I'm looking at almost a month to purchase a used car which is a bit extreme. I was not offered any compensation or any upgrades for my inconvenience. Just an apology which is meaningless when you have to go through the whole appraisal and finance all over. You've been warned read more

Had a great experience buying a car there recently. We went in looking to buy a specific SUV make and model, test drove three different ones and ended up buying a different make and model and very happy about the decision. TJ Schlake and Jaden made everything easy! read more

I came in to test drive the Nissan Rogue sv I'd been following on line. I had a trade in as well. Norma Reyes was my guide throughout the whole process of trade in and purchase and it was smooth as silk. I felt the deal was fair and I got the car of my dreams. Thank you Carmax! And Norma!! I'm a repeat CarMax customer and they make the process so smooth! Update: I refinanced the car via my credit union and the process was equally smooth. I thought I was having to head to the motor vehicles department to register the new lien holder but car max took care of that too. I do know it is in the feed I paid, but anytime I avoid a DMV is a good day all around. read more