Diana Soto at the Gilbert Carmax Diana helped facilitate the trade-in and purchase of my new vehicle. She was instrumental in helping to obtain the best price available for my trade in, as the offer was past the seven days due to transport delays of the new vehicle. She made sure she had saved a copy of the original offer. She was knowledgeable about my new purchase, a Tesla, she even demonstrated how to use the locks when I couldn't figure it out during the test drive. We did as much paperwork as we could do via online before my purchase appointment. Diana was professional, on time, and knowledgeable. She truly was a rock start, and someone who me I would highly recommend. Thanks Diana for a smooth and stress free day!! read more

This location is the WORSE ever. I am not one to write reviews but the experience I've been through and am still going through with them is unbelievable. They will sell you a piece of shit car and then push maxcare like no other not explaining that you have to jump through multiple hoops to use it. I purchased a car in May and returned it because it was too small for my family and the car we got afterwards is nothing but problems. They will literally blame any and everything on Covid so they don't have to deal with it and it's pathetic!! I will never buy from here again and I will be cutting all ties with this company very soon. If I could give 0 stars they'd be receiving that. read more

Our family has had a horrible year and had to buy a car from Carmax. I thought they would have quality vehicles. I bought a 2017 Chevrolet Volt from them. It was in their shop three months after we purchased it for two weeks while they fixed it. Now, yesterday my car had to be towed to the Chevrolet dealer because it won't start. We just wanted a dependable vehicle and now we have no vehicle. I'm so frustrated and at this point in time I would NOT refer anyone I know to them to buy a car. We were supposed to be going to a family members funeral on Thursday and because they sold us a pile of useless metal we are unable to attend. NOT HAPPY. Update- Here it is Friday still no car and the Chevrolet dealership hasn't even looked at the car yet. This is very frustrating. Our car has a Voltech Warranty so since they aren't getting paid I'm sure I'll be out a car for a month. read more

Bought a car for myself in July and had the best experience. Linda was our sales person, she is the BEST!!! We just went back for my son to buy his first car. The first sales person didn't make me feel comfortable. Luckily when we went back that sales person was out that day but Linda was there and available. Once again she made me feel comfortable and treated my son well. She knew what price point we should look at and helped pick a car. I will for sure send people to Carmax and her way. Thank you for making both purchases comfortable and easy. read more

CarMax - These are the cars we bought... - Used Car Dealers Near Me - Gilbert, Arizona

Buyer Beware. GILBERT CARMAX I purchased a car about 60 days ago and needed to bring in for a repair. I have been given the run around past 30 days. Appointments cancelled and the service department does NOT return calls. Sales process was good, but the service department is a HUGE let down. read more

This place is a joke. Dot believe anything they tell you we got approved for outside financing g and they have been Slow walking us since. Never had such a bad experience read more

Amazing! I was selling my car and looked to do an online quote. I filled in my information - it was super easy and then they gave me a really great quote that was reasonable. Then i went to carmax - did the appraisal which was super easy and fast and then had a week to decide if I wanted to buy. After the appraisal the quote was the same. Then i brought in my paperwork and it was really easy to transfer the title. The service helpers were really great friendly and knowledgeable. Overall great experience! read more

Do yourselves a huge favor and NEVER step foot into CarMax Phoenix-Gilbert where they are big crooks and liars!! After purchasing 5 cars from CarMax (3 in California and 2 in Arizona) never again will they get one penny from us again. Sales personnel are taught to lie in order to get a sale with vehicles that have NEVER passed the so called 120 point inspection or much less any inspection. In this day and age when used cars are far and few since there is a chip shortage with new cars, they still have the audacity to sell you on a "full customer satisfaction" guarantee which is a complete lie. The general manager Tom at the Gilbert location is a joke. The guy has no backbone to stand on and treats customers as second class citizens. When you return a car showing them they were not truthful, they want you out of their location as quick as possible. Initially I received a survey where I had scored the salesman Ryan with a score of 7 but as of today, I would say he rated a 3. Sales experience was poor to say the least. The only good and honest person was Stephanie from the business office who I would hire in a heart beat as she is professional and treats customers like they should be treated. STAY AWAY FROM THIS PLACE if you want a real deal!! P.S. We purposely posted pictures of our fiasco as we have no reason to lie about our experience. read more

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EVERYONE WEARS MASKS!!!! This made me so very happy when I went there to sell my Truck. They have social distancing down to a smooth science. I watched as the tables were sanitized after each and every customer. At signing, Luis even gave me an unopened pen to use. Great energy, very helpful guy. This was a vast contrast to my earlier experience with San Tan Ford, where nobody was wearing masks or practicing social distancing. Bonus: They offered me $9,000 MORE for my truck than Ford did on the same day with a fraction of the fuss. I was in and out with a check in under 2 hours. read more

I recently traded in my Volkswagen for a beautiful Buick little SUV (Encore). Diana the sales lady needs a promotion stat. She was so absolutely wonderful today helped me with my new vehicle and trade in. Patient and so nice and funny. I spent a realllyyyy long time at the dealership but she was so accommodating. Answered all my questions and was just easy to work with. I am so happy with my recent purchase read more

CarMax - Used Car Dealers Near Me - Gilbert, Arizona

My boyfriend and I bought a new car today from Nolan and we had the best experience ever!!!!! Great place, great customer service and so excited about our new car!!! read more

While we had a great experience buying the car, I will say that the Carmax extended warranty is garbage! Don't waste your money. They don't cover everything like they claim and when you need them they aren't there. The customer service at the warranty center is awful. They have NO empathy and don't care about your personal experience. So do NOT waste your money on the extended warranty. Not worth it! Now we have to pay in a car we can't even drive. read more

Diana Soto put the joy back into buying a new car. Where to even start, I visited a dealership and was going to pick up a car and it turned south real fast. I walked out without the car super frustrated hoping to still walk away with something. CarMax was next door and the first person I came across was Diana. She took me back to her desk got some minor details from me and immediately went to work to try to find the vehicle I wanted. Diana is very warm yet kind but very determined. Although the vehicle was not available she continued to work to help me find what I wanted and what fit my needs. Not only did she find the vehicle but the year and all the options as well. But wait, WEONG COLOR! Diana got to know me well enough that she knew I would like the vehicle. Once transported and checked, I was able to see the vehicle in person and she was spot on. LOVE IT !! The entire CarMax staff made the process quick, easy and had me in and out. Extremely happy then and still just as happy. Do yourself a favor, when you visit CarMax ask for DIANA SOTO you will be glad you did !!! I tell all of my friends about my experience and tell everyone if they are looking GO SEE DIANA !! read more

CarMax - CarMax Diana Soto - Used Car Dealers Near Me - Gilbert, Arizona

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We purchased a 2017 truck, which we had shipped from Georgia to the Gilbert CarMax location. Our experience with the staff at CarMax Gilbert was fantastic. Dante was our direct contact and was amazing, understanding when our daughter needed something to keep her busy, he provided a coloring book. Derrick, another salesman assisted us when we returned the truck after a 24 hour test drive and he made the experience amazing as well. Finally Kyleigh handled our processing and paperwork and she was extremely helpful and friendly. We will 100% go through CarMax again as the ease of the process from start to finish was refreshing. read more

I came here last night to go look at cars, and when we arrived we found that the facility was short staffed. This wasn't a problem for us, as we recognize due to Covid things are different than usual. The workers allowed us to go out and walk around the lot to look at cars, and told us to come back when we wanted to take a look inside the cars. When I came back in there was a person at the front desk (she had not been there before) and she was making a waitlist. There were now 3 other couples there and all were on this waitlist before us, and even with the other employee vouching for us that we had already been here she refused to move us up in the line. It was going to be an hour long wait and we were very frustrated and left. Not the best customer service or organization. read more

I found just the car that I was looking for at a very fair price. If I have any complaint(s) at all it relates to the following - 1) The car was dirty. The interior and exterior really should have been detailed. In fact, I ended up taking it somewhere to be detailed for $350 to make the car look like (and smell like) it should have when I bought it. 2) While our sales rep, David, was very friendly and helpful, the young woman in finance was not. At one point, she clearly did not realize that we were within earshot while she was complaining about us. That's not terribly professional. Overall, the total experience was probably a 3.5 (but I opted to round up in this instance). read more

I found some of these one star ratings amusing. I came to sell my car and I was immediately greeted and placed on a waiting list. Someone saw me within 5-10 minutes and started the process of working on an offer for my car. It took about 20 minutes and I was given a written offer that was $500 more than the online offer. Within 40-45 minutes I was walking out the door with a check. Professional, courteous, and it took a reasonable amount of time. I will definitely do business with this CarMax again. read more

My gps took me to the wrong side of the lot. I went left and my son went right. I finally met him and his directions were correct... not garmin's. Anyway, it's a nice big lot with plenty of used cars for most everyone. I called earlier in the week and set up a 3pm Sunday appointment for an appraisal on my son's car. Looking at the Kelly blue book website, I got an idea of what it might be worth. Less for the check engine light showing. We got called a few minutes after waiting...and the guy at the desk told us what to expect. We went back to the car and another guy showed up to inspect it. It only took 5-10 minutes. We went back inside and after a few minutes the same guy at the desk showed us what they found out about my son's car. Most everything was okay (which is their highest grade). It had paint peeling g, a dent in the front bumper, etc. Anyway, they offered us about $1000 more than we expected. We said yes, and then we had to wait about 30 minutes in the credit department where they did a background check on the car and gave us a check. Overall, pretty easy! read more

I appreciated this experience more than I can put into words. After a dreadful time at another dealership, buying from CarMax was a relief. I was suspicious at how easy and pleasant the process was, but I have nothing but genuine praise. Shawn was my salesman, who was amazing, but nearly every employee gave a smile or greeting to me. There wasn't the usual "scripted" pitch or any haggling back and forth, just honest, straightforward sales. There was laughter and good vibes in the air. I never thought I'd not hate the car buying process, but today that's changed. Can't wait to buy another vehicle off these guys! read more

Went on line to get a quote for my SL550. Got an acceptable quote on August 21and made an appointment the following day at 11:30 a.m. Over 2 HOUR LATER....still did not have the paperwork completed. WORST DEALERSHIP IN MY OVER 50 YEARS OF BUYING AND SELLING. Asked for my Title back and left never to return. VERY UNPROFESSIONAL! read more

Time to sell the car so taking it here for an appraisal to see what they will buy it for. I will not be buying here. Made an appointment online for 11. Check in at 10:58 and I'm waiting. I will update with how long I wait. read more

Carmax was amazing to work with from the ease of ordering our car to the quick pick up process it's definitely something we would do again. I was in an accident over the summer that totaled my car so we knew it was time to upgrade to our current "dream car" which was the Mazda cx-9. Carmax had so many options all over the US which allowed us to be picky with the one we purchased. So we ordered it and it was delivered to Gilbert within 2 weeks! We did look at a few Mazda dealerships and had the absolute worst experience with all of them, so if you need a new car just go to Carmax and save yourself 10+ hours!! read more

This is the worst car max of all!! Beware don't buy from this Carmax location!! Bad services center and sales as well!!

Selling a car at CarMax-- Super busy day at CarMax, the place was swamped and I didn't make an appointment, I'll just start with that. They checked me in and within 15 minutes they had done an appraisal and had an offer for me. The offer was in line with all the research I had done online so I accepted. Another 20 minutes later I was walking out with a check in hand. Very happy that I didn't have to deal with any haggling or feeling like I got ripped off. Thanks for making this easy CarMax. read more

It was a great experience! The buying experience was pain free and I wasn't pressured into buying a car! Michael was our car salesman, he opened the car we wanted to look at and was patient with us! We found the car we wanted and went inside to find out we were approved! We spent more time looking at cars than talking numbers! We were happy with the down payment and this was the only place that would approve us! read more

CarMax - Car/purchase - Used Car Dealers Near Me - Gilbert, Arizona

Im really disappointed with the way the young man treated us today...he lies to us..he let me into the car for the test drive and driveto the gate...and he told me unfortunately the gate can't open and today i can't take the test drive. It's okay with me but after that i saw some customer take the test drive and the gate open without any problem...why??..i feel despised and offended. My family bought 5 cars in here and i dont know why they did that.. read more

i bought my car about a month ago from them and ran into some battery problems recently while still in warranty. I could not get a hold of anyone for about a week and was getting frustrated so I decided to take my car in just to see what can be done about it and I talked to a service manager or employee named Colton and he was wonderful. He helped to not only honor warranty but get the problem taken care of first thing in the morning, despite a full schedule. He even provided me with a water while I waited, and even ensured that the car got gassed up and cleaned before I got it back!!!! Woo! I was pretty angry when I walked in, but completely satisfied and grateful when I left. Thank you to Colton and the manager on staff this AM who helped me out :) read more

Our truck appraised for the $ amount we wanted. Then had to go to the business office. Such long long wait. Told us 1.5 hours. At exactly 3 hours later we were called back. 10 minutes later we left check in hand. The really bad part is that they keep telling everyone that they are next when they ask Go only if you have time to wait FOREVER read more

So glad John Fliss recommended this CarMax. They treated my wife and me like King & Queen ! We love our Challenger ! Highly recommend ! Thanks CarMax Gilbert & thx again to Mr Fliss. Wish I could give 6 stars. read more

Selling my car to CarMax was easy breezy. I put in my VIN online and they emailed me an estimate right away. I made an appointment online and brought it in for an inspection and the quote stayed the same. There was a little bit of a longer than quoted wait to do the actual paperwork, but they have free WiFi and Food Network on TV so what more do you need? Other than a short detour to the 3rd party DMV (which was totally my bad), the whole experience probably took about 2 hours and all the employees were super nice and helpful! read more

Wow. What a new way to trade in your car. We had a lease that was due with Toyota. Toyota was basically going to give us half of what the value was worth on our car. We did an online quote with Carmax, no hassle. You walk in they did the assessment, and gave us a check for the exact amount quoted. We will never deal with the dealer again. Such a better way to deal with turning in your car. Some dealers do not let you turn in your lease to 3rd party. You just need to know that before you proceed. read more

Plan to wait 3-5+ hours to complete your transaction they are very slow for a large dealership. And there are a dozen folks in the office. Makes no sense. Worst buying experience ever and I've purchased a dozen vehicles or so. Sales was easy and the service folks are great which is why I gave 2 stars instead of 1. Oh and they gave me more for my trade than any other dealer but I wasted 8 hours waiting to sign the docs. read more

Ok, now that I've had my car for 2 months, car still great. BUT, never try to reserve appointments at the CarMax service dept. the wait is way too long, like 1-2 mos for appointment. read more

Diana was great and super helpful in finding my next vehicle. She was really patient when I was so indecisive and answered phone calls and questions right away- even in the evening when she wasn't working. When the car I wanted wasn't ready to test drive at my appointment time, the manager on-site sent my brother and I out to lunch and paid for it. It was a really nice gesture. The staff in the business office aren't as quick and efficient, but they have mostly kids working back there when I was there. Overall a great experience and I will be coming back in the future for Diana and her team! read more

I'm in the market to buy a car, but not sure what I really want. I went to this location to checkout the options. I was greeted by Jon Williams. I explained to him that I wasn't going to buy anything today, I was just shopping and want to look several different mid-size SUVs. Even though he understood this wasn't going to be a sale, he got me a bottle of water, took me to his desk and showed me the inventory at their site. He pointed out the differences between the different models. He explained how he could get any car from any other carmax location. After he got a better understanding of what I was really looking for he took me out to the lot and showed me about 10 different cars. different price points, different options, etc. He made great points about the features available on the different models, and realy helped me understand what I might prefer. If you go to this location ask for Jon Williams. read more

they make you wait hours before being able to talk to anyone. Even if you already know what you want to test drive.they have employees not doing anything while customers walk out cause they don't want to wait. read more

After my experience tonight I will avoid this dealership at all cost. Waited for 40 minutes for someone in the business office to be rude and apparently have policies the rest of team knows nothing about. read more

I've been to 4 different CarMax locations in 4 different states and have never had an appt time disregarded. They don't care to have your business like other locations. Very dismissive as if YOU are lucky to be doing business with THEM. Someone came in 30 mins after me with an appt time 30 mins after mine and was taken immediately. Try the Scottsdale location before coming to this one read more

There are no words how amazing this faculty has been with our family. Being a Gold Star Family, losing a member of our family who was deployed, we were frantically searching for his customized Dodge Challenger that had been traded in for another car. Before even telling our story, Joshua Babayan, made sure the car was saved for us in order for us to purchase the car. Once hearing our story he went above and beyond to make sure our experience was smooth and least stressful as possible. Though I will not need a new car anytime soon, I will always now recommend Car Max in Gilbert to anyone looking for a new car. I can 100% say they will take care of you and your needs. Thank you again so much for everything you have done for our family and putting the car back into our family. read more

CarMax - The beautiful key chain they had presented to us when they gave us the keys - Used Car Dealers Near Me - Gilbert, Arizona

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One star but you don't deserve that. Still waiting for you to call me back Roger (Service) for the missing accessory in my car. CarMax is no different than any other dealership. Promises, promises, promises, but no results! Never again. read more