I put a car on hold and was unable to make my scheduled appointment time. No one reached out to see if I still wanted the car, no one called to see why I missed my appointment. Immediately after my hold was lifted (which was less than 48 hours, by the way) a gentleman put the car on hold for a WEEK. I reached out and said I was still interested, and asked them to keep me posted. The guy missed his appointment and rescheduled for the next day. The guy STILL hasn't shown up for his appointment, and they still won't show me the car. They also can't find anything remotely comparable in all of their stock in price, vehicle, and mileage. I wanted the car I wanted - and I am pre-financed from my credit union and a well-qualified buyer. Just needed to drive the car, hand them the paperwork, and leave. Instead they want to pussyfoot around with this guy who can't even show up for his appointment, but apparently they chose to call HIM numerous times to confirm HIS appointment and extend HIS hold on the vehicle. I'm over it - you've lost a customer. read more

Tim was great , he made the car buying experience pleasant ,fast ,informative and cut to the point. I really appreciate everyone at Carmax, Tim especially for helping me get on the road with a reliable car that I can depend on for work ,and to visit my daughter in southern California. If feels good to have a support team, like my brother in law , Tim and the CarMax manager Jennie ,to help accomplish new goals and I feel better than ever, to be able to accomplish this on my own ,without a cosigner! Thanks again CarMax for making this possible! read more

CarMax - Used Car Dealers Near Me - Gilbert, Arizona

CarMax this has been the worst non car buying experience. The minute I was approved, you wouldn't stop calling me. I paid to have the car transferred it was schedule to be here today. For the last two weeks I have heard from no one at CarMax. I have tried to call and the wait has been ridiculous. I sent a text to a number I had communicated with prior. No response at all now. Today my car was supposed to arrive, I decided to come in for an update. After I informed the receptionist why I was here. It took 30 minutes for someone to come over and talk to me. Actually 33 minutes. At 30 minutes I started to walk around and look for a manager. This big bald head guy with the worst attitude and customer service finally comes over to speak with me. He was so damn rude! He tells me of course my car is not here. He doesn't know what's going on and it's still in California !!! WTF! I inform him it was scheduled to arrive today. Yesterday I called the automatic number (the only thing I could get an update from), it confirmed my car would arrive today. I say so I can get back my transfer fees? He says yes and goes to get the paperwork. Kindly brings me to the business office and tells me the cashier will take care of me!!!! I still have not gone ape sh$t on them but it's brewing! Did I miss something!??? This is a sale, I'm approved and you could care less about my business!? A car dealership? He must be an alien... who lets a car deal walk out the door?? So upset, so livid. I asked the cashier for a manager, she says they are in a meeting and it will at least be another 25 minutes. I said "don't worry I'll wait"! Stay tuned! #blacklivesmatter #ourmoneygreentoo #salesmgrisatrumpsupporter read more

Not only did we find an amazing deal on a car and get an amazing trade in offer, Nick our sales associate was outstanding. Gave us his direct cell number to call or text with questions as we were browsing online. Never made us feel pressured to buy or upgrade anything. The car we purchased ended up having a minor body issue that we found after purchase yet they are fixing it for free since it was there prior to purchase. Definitely going to be back for our next car! read more

The interaction with CarMax was a joke. I called them to schedule a test drive of a specific car I had seen on line. They were super nozzy wanting to know why I was wanting to buy this car. Wanted my email address. Way to much information. I drove an hour to get there this am. Got there at 11:00 for 11:00 appointment, checked in and waited until 11:40 and still no one came out. by almost 12:00 some one brought the car out. It was a beautiful car but had the worst ever smell in it. I drove it around the block and took it back. They claimed the couldn't smell anything. They were the most unorganized unprofessional business I have EVER encountered. I will NEVER go back there again. HORRIBLE!!! read more

I had to sell a car that was owned by my friend who passed away. (Title issues can get a little complex). I went to CarMax first (just to get an appraisal to get a ballpark idea of what the car was worth). Bill Fillicetti was the salesperson that helped me. About 45 minutes later (after they inspected the car) they made me an offer that was good for 7 days. Their offer for a 20 year old car was better than I expected. I told Bill I would try and sell it privately - if that didn't work - I would be back. I am elderly, and Bill gave me tips on selling privately, and where to start my asking price. WOW! Bill was very helpful and nice. Well, I did sell the car privately, and Bill's advice was spot-on. I will go back to CarMax in the future - I like the way they do business. One more thing: while I did sell the car privately, and got a little more money, it was a LOT more hassle. I will sell with CarMax next time. read more

Got a quote on my trade in that was 3000 dollars more than the dealership was offering me online, I drive there and the quote stayed the same as the internet offer. read more

Terrible service, anytime you call in as a women you have men talking to you as if you are dumb or unable to comprehend the simplest things. They will make mistakes then blame it on you and your understanding. Then when you ask then further questions in order to have clarity they jump back to their 125 point check list. Oh and don't tell them you want to speak to a different manager because the one that transferred you will stand right behind him where you can hear them talking about you and laughing. And be sure not to ask for the complaint number you'll be told to look it up online since they aren't at a computer, not by a phone, and do not know. Smh I'll never purchase anything from this company again and the Fremont location is a joke. read more

We traded in a car and sold a car. The time we spent there was well spent. We are happy customers. We worked with Dianna Soto. She was very attentive. We needed to return the following day for our garage door opener, no problem! Thank you, Ashley, and another fella for taking the time to go find the car and grab our garage door opener!! A good place with good people. read more

Easy process. The car we wanted was brought from phx to gilbert location. Renee was helpful and very nice. Overall a good experience.

After two weeks of searching for the exact vehicle we wanted and dealerships trying to talk us into something that we didn't want and dealing with all the stress that comes with those situations. We found Brandon at CarMax! We couldn't have been happier with his service and the Fact that him and everyone at CarMax were so helpful and willing to get us into what we wanted at a fair price with the payment we needed! Thank you Brandon you're awesome!! read more

CarMax - Car max superstore - Used Car Dealers Near Me - Gilbert, Arizona

We went in to look at a car we saw online after a coworker suggested Carmax. Nina helped us out right away. We test drove it and loved it. Nina was fantastic and so easy to work with. No pressure, nothing felt like the yucky feeling you get at other dealerships. Carmax gave us a more than fair and very respectful offer for our current car and we ended up purchasing the car we loved! Everyone there was very professional, kind and helpful. I highly recommend them and ask for Nina because she was absolutely wonderful! Such a breath of fresh air after dealing with so many negative experiences over the last few weeks. read more

I love this place! I walked in trying to find an actual reliable car and left with an awesome vehicle! JD and Barry are the nicest and sweetest people ever! They broke things down for me so I could understand it and didn't rush or intimidate me. Now I have a wonderful car and a place I will go to if I need anything car wise :) read more

CarMax - Used Car Dealers Near Me - Gilbert, Arizona

This location is amazing and so is Dick Jones. I had totaled my car and was dealing with the "fun" that comes along with this situation. I had the most pleasant and calming purchase experience at this location and with Dick as my salesman. I HIGHLY recommend owns coming here. There is a variety of make and model selections and to transfer from one location to another, in state, has no cost. I have purchased several vehicles in my lifetime and CarMax is by far THE BEST! Please make sure to make your appointment with Dick Jones for the best experience possible. Thank you CarMax read more

Make sure you do your research. I bought a car while in a desperate spot right after my grandma passed away and I had moved to Phoenix to be closer to my grandpa so I came to Carmax. I looked and looked for something that was decent, with no accident and everything. come to find out that they gave me false information and a vehicle history report that was not accurate, and the car had been in an accident and was potentially unsafe to drive. the employees here instead of taking the car back and making it right told me I was on my own essentially. I told them to take the car and shove it and my lawyer will be in touch. Just be careful. read more

This is a terrible company. They wait till the last moment to reschedule appointments and not to mentions the cars are not a good value for money when they need the work they need. I'm very frustrated that I can't even get help with buying a car here. I would never recommend anyone to shop here due to the lack of customer service and common sense. read more

Finding a vehicle here isn't a problem. After all the paperwork is done and signed , standing outside keys in hand, we get called back inside. The salesman, Mick , has entered the amounts wrong. Ended up having to come up with more $$$ down. Entering figures isnt that difficult. I have a 6 year old grandson that does it quite well. Stay away from Mick. So adtwrcrwsding their brochure they flat outt lies and said they couldn't hold a vehicle. RighT in the brochure it says they'll hold it for seven days. Dishonesty at its finest read more

I knew I wouldn't get much for my car after buying a new one without trading in. I was grateful to receive slightly above Kelley Blue Book! The best part of selling my car was having CarMax handle all of the paperwork for me, including my Sold Notice and the request to refund the rest of my paid Arizona registration. The icing on top of the cake, and why I'm giving 5 rather than 4 stars, is the customer service was top notch. So friendly!! Mike and Vanessa are badasses who know what they're doing and make things painless. Other perks, free coffee while you wait and reasonably priced variety of items in a vending machine. Not bad, CarMax. Thanks for hiring good people. read more

We had the greatest experience buying a car yesterday at the CarMax in Gilbert. They reserved a car we saw online and we arrived at our appointment time to look at it. Long story short, we found another one with many less miles that we were interested in. We took them both for a test drive. We were pleased and surprised when our salesman said to take the car....they do not go with. We drove each after taking it in town and on the freeway and chose a 2019 Subaru Impreza with 12,200 miles. It is like a new car. No pressure and the process was flawless. We were in and out including the test drives in a little over two hours. Everyone there was happy and friendly and helpful. The only extra cost was a $199 processing fee. No games, no unnecessary addons, just an honest price. The told us they had just changed the oil and gone all over it. Sure enough....this morning I went out and check the oil level and it was right where it should be and clean. All four tires were at exactly the right pressure. Even though they have a 30 day return guarantee (unheard of in the car industry), we are very happy so far. Considering our miserable experience with several other high pressure and lying car dealers, CarMax made the whole experience very satisfying. By the way, please work with Logan. He is great. read more

Terrible experience with auto financing. We were working with Mike and were told that my wife and I are required by CarMax financing to take title as "AND". We wanted to take title as "AND/OR" and told Mike we will not move forward unless we can do so. Mike got someone else who was not helpful at all and eventually they both came back and said something like, this is how the companies we work with for financing want us to select how you hold title. This is the most ridiculous thing I have ever heard and I told them. For everyone in Arizona, don't get sucked in as you have legal right to select how you hold title when you buy a vehicle. Here is a link to the Arizona Department of Transportation on what the legal definitions mean https://azdot.gov/motor-vehicles/vehicle-services/title-and-registration/multiple-owners We will find our car somewhere else if CarMax can't figure this out. read more

We bought a used car at the Gilbert location in mid November and have had it in their service department on 4 separate occasions, and now a 5th time whenever they receive the 2 parts that now need to be replaced on the vehicle. One part to be fixed now is a door handle spring on the front passenger door that worked fine before I brought it to them to replace another part they needed to address. I was told by their service department rep the spring was worn out and needed to be replaced yet it worked fine before my visit and now doesn't. And they didn't even put the back cover plate back on that they removed, looks like crap now and is now broken. I really question what their "pre-inspection" process entails when several parts where found either damaged or not working now since we bought the car. Also it is very difficult reaching their service department, I received several messages that their service department was unable to take my call yesterday and to leave a voicemail which didn't get returned. Disappointing experience and would not recommend this CarMax location for your next car buying experience. Here I am still waiting for my car now 2 weeks since I dropped it off for service. This is after they told me they fixed the problem. But they didn't fix the problem and actually damaged the parts and are blaming it on availability of said parts. Everyday I get told they will be in tomorrow snd it should be completed the next day, and then another excuse that we didn't get a part or now we need another part. Don't buy from this CarMax unless you want to be treated substandard, like their business selling used cars. Their customer service mirrors the quality of their cars. I have not heard from anyone from their management team expressing empathy or just saying sorry for this experience. They should be ashamed of their cars and service, but they aren't. read more

As a first time CarMax shopper I was thoroughly impressed. We started at a different dealer in the area (which I won't even get into that experience) but left there and went to CarMax. With my car being paid off and being older I didn't expect to get much for it. They offered me double what the other dealer had offered. Wow!! While waiting for my appraisal (took about 20 minutes) I took a walk outside to look at the cars on the lit and they had a great variety and selection. I ended up coming back the next day to finish process of selling them my car and buying one of theirs. I made an appointment and selected one of their cars for them to hold so I could test drive. All in all I was in and out in an little over 2 hours. To make process seamless, 1) make an appointment and 2) select a car(s) you want to test drive ahead of time by looking online and letting them know when making the appointment (3) submit your application online to get your pre-approval. Shout out to Bill (helped with appraisal process), Nick (sales rep) and Austin (loan paperwork). They took great care of me! The only thing I wish was better was whoever washes the car...that was a crappy job at best but didn't make an impact on my review as the staff made up for it read more

I sold my car to CarMax without buying a new one. It was the easiest process ever! Appraisal to check took about an hour. Appraisal was more than I expected as well. Staff was kind and efficient. Great experience! read more

Yet another wonderful experience at Carmax. This is my second car purchase and definitely not my last. I picked the car off the app, test drove it, purchased it and out the door in less than 3 hours. No pressure no buyers remorse, Denise G read more

The way they do business should be the standard by which all dealerships should operate. No one expects a business not to make money, they just want to BE TREATED FAIRLY. And that is what Carmax does. Simple, upfront pricing and modest fees. The two key factors that make me a 3-time Carmax customer are DEAL TRANSPARENCY and NO RIDICULOUS EXTRA MARKUPS. When you see a car advertised at a certain price, you expect to have the final price "out the door" 2 to 3 thousand more (sales tax, title, license plates, etc.) and the Carmax website even shows this to you. Go to any other "mainstream" branded auto dealer (for a used vehicle) and you will end up with a deal that doesn't even closely resemble what you would expect. Keep up the great work. My only suggestion would be for Carmax to advertise the facts I just presented above in order to educate the consumer. read more

This place is top notch in my book. I started car shopping in the morning and stopped in here first to get a quote on my 2013 Subaru. When I walked in a gentleman by the name of King greeted my daughter and I, he was very professional, and extremely nice. He set me up with an inspection of my car, we were shocked when they came back with a quote of $16,000 for the car. San Tan Ford offered us just $12,000 on trade, what a rip-off, needless to say we sold the car to car-max for the price they quoted. Janeen helped me with all the paperwork, she too was extremely nice and professional. I feel like all of the people there that I came into contact with were friendly and appreciated my business, it was a pleasure dealing with all of them. Car-max will always be my first stop when I want to sell a car, I'm a true believer in their television commercials. Thank You, Car-max. read more

Last year: I was pretty leery when my boyfriend suggested going to look at cars here, but that was because I didn't want to be hassled by car sales people...so I would have felt that way going anywhere. We walked in and were greeted and were basically told "Hey, check stuff out. We're here if you need us" kind of deal. I was already more at ease. We walked around the lot and I saw some cars I liked, but I wasn't really into talking with anyone during that visit. The next visit, I was a little more ready to talk numbers and such, so we sat down with King and he gave me the details. I felt TOTALLY comfortable with King and never once did I feel like he was just out for the sale. He was very much in support of me going home and sleeping on things, and to come back and chat with him if I wanted to pursue things once I'd had some time to marinate. Today: Went in for a routine oil change and decided to wander on over to the sales area, as I have been considering a more baby-friendly vehicle (I wasn't preggs last year when I bought the car and found out I was with child a mere month later!). Thankfully, King was there and we sat and chatted about numbers and my specific wants and needs from a new car. He took me out to the lot to look at the car I settled on and, again, he was super cool and not pushy at all. I can't say that I'll be buying it tomorrow or anything, but I will be sure to see him again soon when I've got all my ducks in a row. read more

This was our second time buying a vehicle through this Carmax and, as usual, it was fantastic. I cannot say enough good things about our sales rep, Renee. I took a couple of trips here before deciding on the vehicle I wanted to buy (I even signed up for a 24 hour test drive, turned around 5 minutes into it, and brought the vehicle back because I didn't like the way it drove) and Renee was nothing but patient, caring, and so, so helpful. First, I told her I was interested in a Ford Escape. Any time an Escape came in, she texted me right away and asked if I wanted to make an appointment to come test drive it. I made multiple appointments online myself for a bunch of different vehicles (I am very picky and wanted to try them all) and one of those times Renee even offered to come in two hours early (how amazing is this?) to help me personally. She was available via text at any hour of the day that I texted her and was very communicative during the financing process, which took a couple of days (I had outside financing). I was so happy I found a vehicle I love and was able to buy a vehicle from Renee. Her customer service is 5 stars! We were also very thrilled with the price we got for our trade-in. Thank you, Carmax, for a stress-free experience. We will be back in the future, I'm sure of it :) read more

CarMax - Used Car Dealers Near Me - Gilbert, Arizona

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We came here to buy a 2018 Dodge Journey it had 14,000 miles on it but it was at another location in Phx. When it arrived it smelled like a Vegas casino from cigar smoke, they tried a scent bomb. Which seemed to help. The next day we realized it didn't work. We took the car back and had no issues whatsoever. Tasha & Hayley help us with the return and were very friendly. We received our down payment back within 25 min including paperwork. So for everyone crying about similar issues?.......... you should have taken it back... they were cool. read more

I brought my car in under the "30 day Carmax Warranty Guarantee" I thought the whole sales process was very professional. Most of the sales process done while eating breakfast on my smart phone at home. Michael Stone was awesome. Very professional. I noticed some Problems with my car I just purchased. Called Carmax Lee, he assured me everything will be OK. Scheduled an appointment and put me in a loaner car. This was covered also under the 30 day garentee. I feel really good about the job he did. Thank you too the macanic. He did an awesome great job fixing anything wrong with my vehicle. I'm very satisfied with the service over here and "will be back" I love my car now even more. Brian read more

This place sucks. They will buy your car and not pay it off. They get a Lien release from a third party and then tell you it's not their problem. Basically they screw you then give you the middle finger. read more

I wanted to purchase a car from Carmax because it sounded so convenient. After I agreed to purchase a car and they said it would be delivered they are ghosting me. When I try calling I sit on hold for a half hour and eventually their system has me leave a voice mail. No one returns my call. This is super bizarre. I live in Florence so I would rather not drive all the way to Gilbert just to ask them what the problem is. They told us they would call us right back 3 days ago when their system let us through after massive hold times. They like to put you on hold everytime you ask a question and leave you on hold for long periods of time. I'm guessing their staff is all new and doesn't know how to do anything but this makes it extremely frustrating for anyone trying to make a delivery order. Don't waste your time and frustration. It's faster to just go to a dealership that has hungry sales employees wanting to sale cars. read more

We had our first experience with CarMax yesterday. We were at their Gilbert, AZ location. Can't say enough good things about the experience. We only sold them a car, we didn't buy one, but I would seriously consider buying from them if we needed one based on our experience yesterday! They were quick, efficient, professional, and very friendly. They offered us more than the highest Kelly Blue Book estimate and went over and above to help us in other ways. Kurtis and Luis were great. #carmax read more

Choosing this CarMax was one of the Best Discission I made when looking for a New Car...My Sale Rep. Chase was Amaaaaazing, he made himself available no matter what..When you think of Dealerships, all that comes to mind is a "ALLLL Day" thing, but not here, My whole process was no longer than 2hrs. I could Go On and On how Great My Experience was, I will Definitely choose them again when I'm ready to trade read more

CarMax - Used Car Dealers Near Me - Gilbert, Arizona

Carmax Sales Manager I just bought my first car. Naturally, I was pretty excited and hoping for a good car buying experience and finding the perfect car for me. I had the good fortune to work with Bernadette. She helped me find exactly what I was looking for. She was pleasant and the ultimate professional. As I tried to find my perfect car, she was extremely knowledgeable and helpful. There were some hiccups in that I had to get a Driver's License 1st, which I thought I could get my car 1st. I was disappointed and frustrated, but Bernadette kept me calm and on track to be a well satisfied 1st time car buyer. I just want to thank Bernadette and Carmax for a super successful car buying experience. read more

The sales rep helped us at their Gilbert lot, Marcin Pietryka, was completely awesome. He was knowledgeable, professional and willing to let us drive whatever we wanted and was in constant contact in order to help us find the car we wanted. Unfortunately we could not find the model with the options we wanted in the allotted time frame, but I did end up selling my used car to them and it was painless and quick. After that, we went to a traditional, crappy, grind you down dealership and had the exact opposite experience, but that'll be a different review shortly. Next car will come from CarMax and i hope Marcin is still there to sell it to us... read more

Took over 3 hours to sell my car. I had done all the work online before I went and it still took forever. They said it was going to be another 30-45 minutes so I told them I was leaving and suddenly my deal was completed. The business manager is a smart mouthed kid. I looked for the store manager but no one could fine him. I called and left a message for the store manager and he never returned my call. read more

This place is great! I just sold them an extra car I had been trying to sell privately for 2 weeks. The process is so SIMPLE. It took 30 minutes for them to appraise the car and make an offer that is good for 7 days. They offered $1000.00 more than any other dealer we took the car to. Everyone is super friendly and there are not greasy salesmen to be found. We returned 5 days later to take them up on their offer. We dropped off the paperwork and the car and left for about 30 minutes. By the time we got back everything was done! We signed a few documents and they gave us the check. (You don't have to buy one of their cars either). I have never had a better experience at a dealership. HIGHLY recommended. Note: I did not BUY a car from them I only sold them mine, but I'm sure they would make that just as easy! read more

The worst car buying experience of my life . Save yourself the headache and go anywhere besides this place. Vehicle shipped from Colorado and arrived with a big dent . Air conditioner did not work , the dent repair was par best. After multiple trips to the shop my AC still does not work !!! I paid 45K for this Jeep !!! Then to top it off they did not pay off my trade in for almost 3 months . Finally got a check back from them and they did not cover my interest !!! They are refusing to fix my Jeep and the customer service sucks... run !!!!! read more

Have been buying from CarMax for 15 years and never had a bad experience until now. Bought a truck from them and from the 2nd day we had it have been having trouble with it. First there was an oil leak. Then there was rattling in the engine. They advised me they were sending it to Ford to fix, not even allowing me to bring it there myself since it was still under warranty. Which they didn't tell me about. Then it was at Ford for Another 2 weeks while they did who knows what. Got it back just to have the check engine light come on. Problem after problem. Not only problems with the truck and service department but their finance department also made 2 errors in the paperwork. They didn't send in the correct pay off amount for our trade in to Wells Fargo and apparently they charged us too much in fees as they just sent us a letter letting us know the incorrectly charged us. Don't go here. It's a nightmare now. Too bad CarMax has gone down so much. Guess I'll try Carvana next time. read more