I don't write a lot of reviews, but CarMax Gilbert absolutely earned this one…read more I originally purchased a vehicle from CarMax that unfortunately ended up having mechanical issues. The problems were completely outside of CarMax's control, but what really stood out was how they handled the situation. From start to finish, they made the entire process as stress-free as possible. TJ Schlake was my sales consultant, and Mustafa, one of the sales managers, were both outstanding to work with. Their first priority was trying to find me another vehicle that fit exactly what I was looking for. When we couldn't find the right replacement, there was no pressure or hassle. They honored their return policy, took the vehicle back without any issues, and refunded my down payment exactly as promised. Even though the first vehicle didn't work out, the customer service was exceptional, and that's what I'll remember most. They treated me with respect throughout the entire process and made what could have been a frustrating experience incredibly easy. My family has had another great experience with CarMax as well. We sold my son's car to them, and they offered significantly more than anyone else. The process was quick, straightforward, and transparent. They paid off the remaining loan and handed him a check for the difference before he left. Buying or selling a vehicle can be stressful, but the team at CarMax Gilbert made both experiences smooth and hassle-free. I wouldn't hesitate to do business with them again, and I highly recommend asking for TJ Schlake if you're shopping for a vehicle.

Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest…read moreadvantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience.

Tracy and Jacob are very kind people. They make things super easy and really go above and beyond…read more They made my experience great and have taken care of me.

I am very happy with the Vehicle purchased through Elohim, Payson location…read more Danielle was very knowledgeable on all vehicles and she helped me find a vehicle within my price range . I would highly recommend checking out their inventory and buying from Elohim!

The exact opposite of the reputation used car salesman have. Honest, showed me what was available…read morein my price range without any pressure or upsell. He spent time talking about the advantages of each car and the next day I drove out with the perfect car! Btw... The movie Used Cars, with Kurt Russell, was filmed in Mesa in 1980. Goldie's is sooooo much the opposite. :-)

After a major accident that totaled my car, I found myself back on the market for my next vehicle…read morepurchase. I was very leary of purchasing pre-owned as I have heard so many horror car buying stories of shady salesman, selling faulty vehicles and lacking clarity about the true vehicle condition, so I started my research. It took me close to a month of research, before I found a preowned dealership that still honored integrity. I knew the cars I was interested in and found my way to Goldie's. I was working with another dealership, as I had been pre-approved, but let me tell you what made the difference.. the service at Goldie's ! Through text and email, John, my sales-friend, (I call him) was so relatable and communicative. Walking in I have to admit is pretty cool, in the show room they had a old school IMMACULATE Corvette, a skew ball machine, and arcade games it felt unlike any other dealership I had walked in. The owners son greeted me and asked if I needed anything and to let him know if I did! He was the sweetest teenager. When they say Goldie's is a family business they really mean it ! I was working with John and let me tell you he was so transparent and honest it was like a breath of fresh air. I had considered other vehicles they had but he talked me through the maintenance cost, resale value and common mechanical issues each of the cars I had considered. Once I settled on a vehicle he was able to check for me the maintenance records as well as reviewed the carfax report with me. When I took the car for a test drive he told me to take my time get to know the car and make sure it was right for me. I never felt pressured to purchase. I was having a horrible time in dealing with the insurance payout of my previous vehicle and John was very empathetic in understanding my situation. He had set expectations before I came that with the insurance payout being delayed I may not be able to take the vehicle the vehicle home. I was thrilled with the no pressure atmosphere, and just came to take a look at the vehicle in person, with zero expectation to buy. John and his manager worked magic. I did in fact decide to purchase my vehicle and was able to take it home, there is a small cosmetic issue that I requested to have repaired and he called immediately and got the approval to get it taken care of. I'll be returning later this week to have that completed. I'll keep you guys posted after the service appointment. I had a great experience and I feel I got a good deal on my vehicle and, I felt like my business was valued, my concerns were heard and they've made a lifelong customer out of me ! Special thanks to Goldie's and super special thanks to John!

I did not expect a great experience at a used car sales lot, but I was pleasantly surprised at the…read morerelative ease of purchasing a "buyback" Hyundai IONIQ 5 this month from Eric at Bill Luke SanTan. The only thing I questioned was a "requirement " to provide three "references" of friends and family members, despite paying cash. This seemed a clear attempt to get personal contact information on uninvolved people, probably to approach them with our recommendation. Not cool. The rest of the process was quite straightforward aside from signing all the documents levied by the legal profession. Nice showroom and lounge; clean bathrooms and genuinely friendly staff. Eric Collins was our sales rep and he deserved the Salesman of the year award he received last year. Be sure to ask for him for a low-pressure, no-hassle experience.

In September 2026, I had a good experience purchasing a 2023 BMW i4 from Alyssa at Bill Luke…read moreSantan. She was highly energetic and helped me to view two separate BMW electric vehicle models. Helen was the initial sales contact when I submitted a query via the dealership website and was very helpful providing info about a couple of BMW models that I was interested in. The car that I purchased was a three-year lease return from southern CA and was in great cosmetic and mechanical condition. New tires had been installed with manufacture date codes in early 2026. The dealership has a no-haggle price policy and the asking price was reasonable. Brian was the finance manager who thoroughly explained all of the sales documents, staying late to finish the transaction on September 14. I agree with Bruce J's July 2026 review that the requirement to provide references was questionable; and also that the physical dealership facilities were excellent.

He was recommended to us and we are so glad that we bought from him, very nice guy and very…read moreaccommodating to us. I highly suggest you check his shop. This was my first car and im very happy with the car i purchased.Thank you so much Andrew.

Just bought my daughter her first car. Wouldn't trust anyone but Andrew at Falcon to make sure the…read morecar was inspected and in tip top shape. The process was quick and very pleasant. Thank you again, as my daughter put it...Best Christmas Ever!

Here is the thing about buying a car - when you buy a new one, there is supposedly a certain amount…read moreof immediate depreciation that occurs when you drive a car off the lot. Unless you just have to have a new car it makes a good amount of financial sense to buy a used car. However, if you go to a general used car place, they may not have a strong desire to build an ongoing relationship with you, they may want to make as much money as they can make off you, in a one off economic exchange. What you want is a place that sells used cars that sees the benefit of an ongoing customer relationship, a place that doesn't want you just to buy a car but to use them every time you need to rent a car - enter Enterprise Car Sales. For a place like Enterprise a used car is a commodity, one where they see the need to make a reasonable amount of profit relative to the recognized value of the car but not a situation where they want to leverage you for all the money they can make on a one off exchange. My own experience was quite pleasant. I looked at the sorts of cars they had available online and then sent in a request for a contact. I immediately received a callback from Phil Biehl, one of their car salespersons and we set up a time for me to come in the following week. He was even nice enough to call me the day before to better dial in on what time a car I was considering buying. When I came in he let me know that the car I was considering had the price dropped on by about a $1K - it seem Enterprise tracks the recognized values of their cars and if they drop they adjust the price downwards - this makes sense in a business model where the company is seeking a defined profit percentage - think Wal-Mart and their roll-back of prices when they work out a better deal with a supplier. I then sat with Evan Chelini, the Assistant Sales Manager, who provided me with a list of options for the purchase, including tinting the windows and a 4 year warranty plan (which I bought) and other options that I decided I didn't want - it was no pressure, and the warranty plan included a free rental car if my own vehicle had to go into the shop and as per their rental practice they would even pick me up at my house and take me to the nearest spot to pick up the rental car. Now, here is the final thing, when you buy a car from Enterprise, you have, I believe, 7 days or a 1K miles to decide you don't want to buy the car and they only charge a $200 restocking fee - similar to when you return something at Amazon - once again, a clear indication that their business model is about maintaining and building an ongoing relationship versus a one-off economic exchange. Well, that was my experience and I would happily buy my next car from Enterprise - that will not be, hopefully, for at least a decade and in the meantime, when I need to rent a car for a road trip (don't use your own car for a road trip people, rent a car so your own vehicle lasts longer) I'll gladly continue to do it through Enterprise. :-)

I bought a used Chrysler Pacifica from enterprise car sales in Gilbert. Within less than a year,…read morebut fortunately, while barely still under warranty, the transmission completely went, requiring a full replacement to the tune of nearly $15,000. Not quite a year later, we are again experiencing engine issues and the passive idol system through which the car shuts off went out of traffic. Light is completely disabled, and the car won't turn over. Today I had to have it towed to my mechanic. Considering I put about $7000 down and financed another approximately $24,000. I should not be having these problems within about 18 months of the purchase. The warranty is expired and it is on me, but I do not want others to make the same mistake I did. I have learned that there was information about the condition of the vehicle that was not shared with me and now because of its condition, I am underwater on my loan. I would never, and I emphasize never buy a car through enterprise car sales again. They make the stereotype jokes about used car salesmen seem very appealing. I feel that I was duped and got stuck with a lemon.

Blake and Rick were amazing to work with. Quick and easy! We bought a 2015 Chevy 3500 and…read moreabsolutely love it! Highly recommend them to anyone!!!

Wow! I was blown away by their Superior customer service at this place. Jesse was the gentleman…read morethat helped my wife and I. He was patient, understanding, never pushy or made us feel anything other than relaxed and comfortable. Even though he was helping several people at once and answering phones he remained right there with us every step of the way. It goes to to show my wife and I why buying from the local outfits are better than big businesses. They make you feel like family not just another customer. Thank you Jesse and we love our new truck by the way

I bought my Jeep trom Auction Block Auto at an amazing price ($2,900). To be honest, I was a little…read morenervous at first because of the low price and because they didn't know the full history of the vehicle. It was part of a deal they made with a Dodge dealership out in Avondale to get a vehicle one of their own clients wanted. Typically, when a dealership says something like that, you have to be a little leery-it can feel like they're setting up an excuse just in case something goes wrong. My antennas definitely went up. But Rick came across as a genuinely honest guy. I realized it was a family-run operation-his son is the sales manager-and as someone who recently started mr own business, I really respected hard they work. I asked Rick point-blank if he thought the Jeep would make it to Colorado and back (since he was the one who drove it all the way from Avondale). He looked me in the eye and said, "Without a doubt." That same night, I got an oil change and hit the road for Colorado. Usually, I do a lot more maintenance when I first pick up a vehicle, but given the high mileage, I was skeptical and didn't want to sink too much cash into it right away. But it ran like an absolute dream. It's a 4.7L 4x4, so it's naturally heavy on gas, but outside of fuel costs, I have zero complaints about how it drives. I've had it for just under two months now. I did have to --*lace the water pump recently, k ckily I'm handy and took care of it myself. It also has a minor exhaust manifold leak, but the Jeep runs great overall. There was a slight delay with getting the title past the 30-day mark, but Rick communicated with me the entire way through and issued me another temporary tag so I was fully covered. On top of that-and this is what really set them apart-when I was at the third-party MVD finalizing everything, our sale was already complete. Rick didn't owe me a thing. Knowing I had put almost everything I had into buying this vehicle, he paid for my title, tags, and registration out of his own pocket.That kind of gesture is commendable. I saw a few negative comments on here, but every company gets those --nobody is perfect, and things don't always go as planned. But look at the big picture: they have about a 5-to-1 positive ratio. Most major corporations like Walmart, Target, or Costco can't claim an 80-90% customer satisfaction rate, but Auction Block Auto can. This is where I'll be buying my daughter's first vehicle when she turns 16 in three years, and probably another vehicle or two before then. Thank you guys for being men and women with integrity and honor. In an industry where car salesmen can be so shady, you guys are the gold standard for auto sales. ( so we are clear I'm a real customer no ties to this company and mot a bot: my business is Mellow Industries LLC way on the other side of town. You can trust this establishment to do everything in THEIR power to do right by you)

Lemon lot!! They sell junk cars and lie about the condition they are in. Don't buy from this guy.read more

Great customer service and really helpful and friendly staff. Derrel was really helpful and moved…read morethe car purchase process along quickly with no issues. None of usual high pressure sales tactics you see from many car dealerships in the valley. He made sure I got the car I wanted a really beautiful Mercedes Benz E350. I highly recommend this car dealership if you're looking for nice used cars and low pressure environment.

I don't do BS, and I mean what I say. When someone doesn't share my values, I walk away…read more Morgan and Scott at the 101 were a breath of fresh air. This was easily the best used car buying experience. You really can't trust most people or dealers when buying a vehicle, but these guys are straightforward and honest. Other dealers and private parties will doctor their photos or act like a beat down car is "expected for its age". I will be a returning customer as long as Scott (the owner) and Morgan are there. Do yourself a favor and skip online shopping, private parties and other dealers. Go to the 101 and you'll know you've won.

11/26/25- appointment at 8 a.m. with Alex. Checked in at 7:15. There were a lot of cars as it's a…read moreThanksgiving week. Lots of people showing up before there appointments and they are still checking them in. Everyone is moving quickly and still being friendly! Alex is the service Tech. I see and he's always so friendly. He's always keeping me up to date with my car and repairs. Lets me know what I will probably need for next visit so I can start preparing to save for it, if it's costly. Update as of 06/2026 Alex no longer works here.

I bought a used car (private sale) and took it in to big two for a full inspection. The inspection…read morecost was astronomical. 215 dollars for basic vague information about what's wrong with the car. Two of the estimated repair costs were TWO separate 200 dollar charges to use the diagnostic tool. Let me clarify that. They wanted 400 dollars in the estimated repair cost JUST to use the diagnostic tool to figure out what's wrong DURING a full and complete 200 dollar inspection that's supposed to tell me what's wrong with my car. I will never ever go to a dealership again for as long as I live. when I went to pick up my car they just gave me a few pieces of paper stapled together with generic vague short details about what could be fixed on the car with a 7,000 dollar estimate. At no time did an "expert" explain to me anything about the process or repair cost breakdown. They really live up the the dealership stereotype. Stealership