I was recently in the market for a newer model Honda CRV. I stopped into AZ Auto Sales and was greeted on the lot by Luis. He was immediately very friendly, helpful, and thorough about the inventory he had. I test drove a Ford Escape and then was handed the keys to test drive a 2016 CRV. Here's the kicker, this was at about 11:30am. Luis told me I could take the CRV to show my partner at work, run errands, whatever I needed. As long as it was back by close. I ultimately found a newer (2018) CRV at another dealership and Luis was very understanding in my decision to purchase elsewhere. But not before he checked to make sure they were giving me a fair price, which he agreed they were. The friendliness and customer service of this family owned business is unmatched. I wish I could have found ths vehicle I wanted on this lot, but I would send anyone here in a heartbeat. Tell them Jackie sent you. read more

Steve was kind, empathetic, and extremely helpful in assisting me with choosing a car. His patience and understanding made the process so much easier. Although I ultimately purchased a certified pre-owned Mercedes GLB from a different dealership, I have no doubt that I would buy from Steve in a heartbeat. Highly recommend working with him if you're in the market for a new vehicle! read more

Amazing sales team and finance manager helped me find a Nissan NV I had been searching for. Easy sales process.

They wanted to back me into a financing deal, even though I was not interested. And then told me he would not sale me car unless I did finance it. That is how they make their money, he said. read more

I went to this dealership to test drive a Bronco just to see if they were a good fit because I've liked them for a while. Due to Steve's professionalism and honesty, I ended up buying one within 48 hours from them! I appreciated Steve's honesty in the dealership, his quick responses to my follow-up text questions, and his kindness during the whole process, as it was my first time actually buying a car. Thank you, Steve, and would absolutely recommend Arizona Car Sales to a friend! read more

The courtesy and professionalism displayed at this dealership is unlike any other I've come across. Both Anthony and Luis are exceptional people that not only care about earning your business, but the extra miles they go to ensure a smooth car buying process will no doubt keep bringing in eager customers, and beyond! read more

DONT GIVE THIS DEALERSHIP YOUR TIME AND OR MONEY. They are rude, ignorant, and they don't give a crap about what you want and are looking for all it's about is money. Their cars are disgusting and not clean. Very high on miles, and way overpriced. Don't waste your time here. read more

Unfortunately we had a terrible experience, and no one from Arizona Auto Sales was either responsive, attentive or concern about what happened. We bought a car on October 31st, and by November 18th it BROKE! and after being checked by Toyota professional technicians, they confirmed to us that the car was "fixed" in a way that during the general inspection people couldn't see what was really wrong with the car. We called them and I actually tried to talk to the owner but we didn't get any response from them. Not even to know what the situation was. WE DO NOT RECOMMEND THIS PLACE TO BUY YOUR CAR, AND IF YOU DO BE READY TO SPEND A LOT MORE MONEY SOON ENOUGH! read more

PLEASE DO NOT DO BUSINESS WITH THIS DEALERSHIP! READ UP ON THE LAST REVIEWS BECAUSE IT IS TRUE!! This dealership is a joke and will definitely sale you a Lemon! The staff is super unprofessional, and when I mean unprofessional I don't mean rude, what I man is they are way unorganized. They will not call you back when they say they will. The communication is terrible!! Mike Was the first joke of all, but Sherri did release that he is no longer employed there. Sherri can be nice but please don't believe her when she says she will call you back, trust and believe you will need to be the one to get in contact with them first. JP really needs to be let go, not only does he not know how to communicate, but he will tell the shop to get in contact with you so he doesn't have to do it. The loaners that he provides are so bad! The AC's on the car either don't work, or the tires are low in pressure in the time or they just don't start. Stay away from this dealership please. You will go upside down on the cars that are offered here. Take our money and go to a real dealership that will give you a brand new car that actually works. read more

This is by far probably the worst car sales experience I've ever had. So completely dishonest, dirty, and disgusting customer service. I called ahead about a car that I saw on their website. I had a lot number and everything. The salesman, Riley, said he didn't know what I was talking about but he has similar vehicles. Since I was already on my way, I decided to go check them out. When I got there, he looked up the car and found it. Instead of going to test drive it first like I wanted, he wanted to run my credit. I have no idea why he was so persistent on running my credit on a car I haven't even seen yet, but I was totally forced into it and was told if I wasn't approved why would I go look at the car. Totally sketchy to me, and it seemed like he didn't even want to help me. Ran my credit, got approved for an insanely high APR rate (which I know is not his fault) but the price of the vehicle was wrong. I asked why online it said the car was $8,999 but says it's $10,999 on the financing sheet. He said the lower price is for people with a credit score of 600 or more. That wasn't on the website at all. I wouldn't have even come in to look at the car OR have him run my credit if it was that much. Also, my credit score is way higher than 600 but Riley very condescendingly told me I had zero credit. I don't know what credit bureau they're checking, but he was completely wrong. After politely telling him I simply can't afford that high of a payment, and beginning to leave after wasting two hours with him, he started to push me to buy. Saying "I'm pretty sure you can afford it" like he knows about my finances. It was really annoying to find out the ACTUAL price of the car AFTER running my credit. Please don't go here unless you have 800 credit score and a lot of time to waste. Very disappointed. read more

If you want to do business with a deceptive dealer, this is the place. When I went to pay for the car, they wanted $3000 than what they advertised it for. And I was paying cash. They said cash buyers have to pay more because they can't get your extra money through financing. There is nothing in the ads or website that states that. I even told the salesman the 1st day I stopped in that I would be paying cash and he never said anything. The 1st page of their website says "The price you see is the price you pay. " What a blatant lie. Don't believe their AAA rating from the Better Business Bureau. They are nothing more than a lying, scummy shack of shit used car lot. read more

bought a car from them then less than a year later transmisson went out cost me $4700.00 and I know a used car is "as is" but really!! they could have paid a little to help out. refused. BE WHERE. will never deal with them again read more

very friendly very helpful in helping me find exactly what I was wanting and staying in what I wanted as payments in fact had gotten it a little under what expected. I highly recommend going to them read more

I've recently purchased my 28th vehicle and I have to say my experience with Arizona car sales was pleasant. Riley was great. I wanted to downsize and seen the vehicle I wanted online. I went in, test drove and 2 hours later I was driving home. I've bought several vehicles- mostly cash, but of the vehicles I've financed this was a no hassle experience! read more

If I could give 0 stars, I would. We purchased a Kia from Arizona Used Car Sales in September of 2014. Dave was our salesman and he did great! The process was easy and it went smoothly. In December of 2014, we traded the Kia in and upgraded to a Chevy Tahoe. We financed it through Phoenix Auto Finance (in-house). In late December of 2014, we had a rainy day. We went out to our car and the cup holders were filled with water and our interior lights didn't work. I climbed up on the top of our car and there was a hole about 1.5" wide. I called and talked to Stewart. He apologized and sent me to his place (Maaco) to have it fixed. Is all they did was put a gob of putty on it. It looked hideous. I had to pay to have it properly fixed. In March of 2015, we refinanced the loan through Wells Fargo to get a better interest rate. We gave Phoenix Auto Finance a check paying off the loan in full. They gave me paperwork stating that they received payment and that it had been fully paid off. In April of 2015, the car would not start. I towed it to Auto Zone to have them check everything. They could not find anything. I then had it towed to my mechanic. They could not figure out why it would not start. I finally had it towed it to an ignition specialist. When I financed the loan through them, they installed a device in the car to turn it off from their office if I did not pay my bill. It malfunctioned and wouldn't let me start my car(or so they said). I had to pay a couple hundred dollars to have it removed. Arizona Used Car Sales/Phoenix Auto Finance refused to reimburse me. In April of 2015, we received the title to give to Wells Fargo. They had mixed up our drivers license numbers, birthdays and misspelled my wife's name. We were more than understanding and worked with them over 3 weeks to get it corrected. We eventually received it and were able to give it to Wells Fargo. Around June of 2015, I ran a credit report and it was still showing an open loan with Phoenix Auto Finance. I called and spoke with Kara and she said that they had messed up but had resolved the issue. Around October/November of 2015 I went to buy another car and the credit report still showed an open loan with Phoenix Auto Finance. I called Joy and she informed me that their previous finance manager (Kara) was replaced by her. Joy said that Kara had messed up on multiple loans and that they were in the process of fixing them all. She confirmed that mine had been fixed. On January 30, 2016, I purchased a new car from Berge Volkswagen. When they ran my credit report, the credit bureaus are still showing an open loan from Phoenix Auto Finance with a balance of over $20,000. I called Joy and they said that there were no errors on their end and that I needed to call each and every credit bureau and dispute it with them. I would believe this had the loan not shown as open with a balance with EVERY credit bureau. Absolute worst experience I have ever had when buying a car. Through this process, I did not receive an apologetic letter, card, gift card or anything to make up for all of their mistakes. I strongly urge that nobody purchase a car from this dealership. It has been nothing but hell for me and my wife. read more

Bad experience. Called and set up an appointment. The car I set up the appointment for to see wasn't even there. The salesman said his boss has the car and would be back shortly. 30 minutes later he showed up with the Jeep Cherokee and it had recently been smoked in and ashes were everywhere. Not happy about my experience. read more

This place is great except within a couple years I've had to put 6,000 dollars into the car I bought, including a new radiator, a new gas tank, a new main computer, and so on and so forth. And the warranty they offer is garbage. Our car has been a menace since day one -- ten trips to the mechanic -- and that warranty that they tout as being awesome hasn't covered even one problem. Not one thing. And so yeah, by "great" I of course mean entirely awful. read more

This dealership is fantastic!!! Stan was awesome and very professional. He went above and beyond coming in on his day off to deliver my new BMW X3 35i. What a beautiful car! You all are great and I am thankful I found you and that you were able to help me get into a wonderful vehicle. read more

DONT GIVE THIS PLACE THE TIME!!! The people there are rude and disrespectful, they like to lie about what you're paying for and how much it really is. This is not a good dealership I definitely learned my lesson with this one this place absolutely sucks in every way. read more

This is the third vehicle I've purchased for my family from Arizona Car Sales! I can't imagine going anywhere else. They have the most quality used vehicles and always treat my family like family. After choosing the vehicle I liked the most, I was out of the door and driving my new vehicle in 30 minutes. Thank you, Arizona Car Sales! read more

Let me start by saying, I am probably the most difficult customer Arizona Car Sales has ever had to work with. I had some very specific requirements for my next vehicle and at one point, I even changed my vehicle choice at the last minute. For most sales people, I would have been shown the door. But not the folks at Arizona Car Sales. They are staffed with the most professional, courteous and caring people I have ever seen at a car company anywhere (new OR used)! For example, my sales person, Dennis Starks, wasn't even flustered by my final decision to change vehicles at the last minute. He treated me as if I had walked in the door for the first time. He made it a challenge to find me the car I needed at the proper price point with the exact features I was looking for, regardless of how long it took or how much work was involved! I NEVER felt rushed or hurried or pressured and time was no object for Dennis. You won't find another sales person as focused on their customers as Dennis Starks. I would recommend asking for him, for sure. But my story doesn't stop there! Because my change in vehicle choices shifted some of the financing requirements, the Sales Manager MIKE, spent hours working with me and various lenders to make sure I was getting the car I wanted, with the features I needed, from a finance company that was actually looking for me as a client, not just settling for whoever might take me. Mike's care, patience and tenacity, literally humbled me and made me very grateful I chose Arizona Car Sales as the dealer I bough my car from. On a final note, you will not find another used car dealer in the business with a NEW CAR attitude. Every vehicle is carefully inspected, cared for and they even offer a 5 YEAR, 100K MILE WARRANTY unlike anything I have ever seen from a used car dealer anywhere! Please visit Arizona Car Sales in Mesa, on Main Street before you buy your next car. Ask for Dennis Starks and say "Hi" to Mike (the manager) and Joy (in finance) for me. Please tell them Don Wood sent you. You won't regret it! read more

I bought a car there for an egregious amount and interest. During Covid and on unemployment, I paid my near $500 a month payment. Joy McCabe is a con artist in my opinion. My car was totaled and she demanded that I let her take the lead on the insurance collecting. I paid for gap , which went directly to her. She demanded a second appraisal from geicos appraisal. Hers came in over $1000 lower so that's what they finally paid. She tried stinging me for the difference. Turned it in on my credit and dropped my score 143 points in the middle of my home purchase ! I am taking them to court !!! If anyone else has had this experience there , please contact me at scvkimberly@gmail. read more

I am so happy to see that the ratings on this dealership is finally going down! I just need to say, stay far far away from this dealership. Arizona Car Sales are con's and most of their vehicles DO NOT hold their value. I purchased a Kia Soul Nov of 2016. The salesman name was Jake who I believe is no longer there. It was my first car and I feel like they took advantage completely. With just two weeks of having the car, I began to have problems. They also partner with the crappiest companies overall, such as Credit Acceptance and Wynn's Extended Warranty. They are all rip offs. Oh and I forgot to mention, if your car ever breaks down, they provide you with loaner cars that are not reliable at all. Three people who you need to be careful with, Sheri (she says is one of the managers), JP (the person who handles the mechanics) and of course Mike. They do not stick with their words at all. Especially JP. Overall feel free to go to Avondale Toyota! I finally traded in the Lemon Kia Soul Arizona Car Sales gave me, and finally got a brand new 2018 Toyota with a low APR. read more

Thank you Ryan and Riley for helping me find the perfect car for me! The staff is very welcoming and friendly. Would very much recommend you all to anyone looking for a new car. Thank you guys again! read more

Like most car dealerships, everyone is very friendly and helpful during the sales process. My car was totaled and the GAP claim process has been a giant PITA. The guys @ 1648 E Main St made me drive there twice (the first time I had to wait 30 minutes for the "finance" guy who had not yet arrived), all for a blank warranty cancellation form they could have emailed. At AZ car sales, once the sale is final, your time = their butt wipe. read more

Joy helped me get into a vehicle 3 years ago, 2011 Chevy Impala. I'm not proud to say I have bad credit. It's improving and today I traded with a 2017 Nissan Pathfinder! I love it! I want to thank Riley for being super kind and knowledgeable and explaining everything about the vehicle and answering all of my questions. And thank you Ryan for working with me on the down payment. I would recommend this place to anyone looking to build their credit! They'll do their absolute best to get you in a nice car the same day. I'm Totally happy customer today and so happy with our new car that fits my growing family. Thank You Az Car Sales family!! read more

Our experience at Arizona Car Sales was Great ! Vehicle was available we wanted (no bait and switch). Dennis was very helpful. We took vehicle for a test drive and was very happy about it. we paid for truck outright and the paperwork was done in no time and I drove out with my truck. not counting the time out on the test drive we were out of there in about an hour. Excellent service. Thank you ! read more

Totally recommend these guys at Arizona Car Sales. Andrew was great at finding a great car for us in the price range we liked and Ryan was awesome at making sure all the paperwork was processed quickly and he explained everything so well! Everyone was really friendly! By far the best buying experience I've had! We love our purchase! read more

Absolutely horrible experience. If you like bait and switch this is your place. I called before coming here to check on a 2016 Murano with navigation. The person I spoke to on the phone confirmed I qualified for the low financing special they were having. When I went for a test drive I saw the car not only didn't have navigation but the sales person then revealed the 1.9% was only for those with higher than 800 credit. Skip this place!!! read more

Bought a new car today and we love it! Thank you to our awesome salesman Jake Martin! My husband and I appreciate your patience and kindness with our crazy paperwork and short timeline! We will recommend you to all of our family and friends. This dealership was great.. we agreed on a down payment over the phone and they stuck to it when we arrived. Not sketchy like other places I've been. Thanks again for everything today :) Just a quick update... my car is still running like new a yr and 1/2 later . No issues whatsoever. I'm still very happy with it. read more

This is the best place ever to buy a car. They didn't push me into buying a car like these other sales people do. They had me in and out in under an hour and a half. One bonus thing, I didn't have a car at the time of the purchase so they literally picked me up from 175th Ave and Bell and brought me all the way to Mesa and got me the car of my choice read more

So far so good with our new Buick from Arizona Car Sales. Riley is incredibly knowledgeable about every vehicle and Joe was instrumental in making sure we had the best financing deal available. I've given 4 stars since we've only had the vehicle for about a month and not driven it too hard yet...but as I mentioned, so far so good! Will update to 5 stars after several months of driving to make sure that the vehicle is safe and sound for our family....especially our teenagers. We are looking forward to purchasing our next vehicle from Riley and Joe at Arizona Car Sales! read more

I would like to thank Phoenix Certified Cars and Trucks ( AKA..Arizona Car Sales ) in Mesa, Az. for helping me get into my 2014 Chevy Cruze on 08/19/2017. My salesman Johnny Alexander was awesome and very patient and helpful working with me to get me rolling in new car. I would also like to thank Paul Casilio for his help also, he actually found me a better car then i had found myself. So if anyone needs a car or truck go here and see Johnny Alexander and you will be takin care of very well. Couldnt have asked for a better experience read more

Quick, easy and professional!! Alex, Dennis and Ryan are amazing! I love my new car!!

Ryan and Riley were super quick with helping me get into my 2012 Chevy Tahoe. I came and test drove my truck, Ryan worked with getting me financed the next day and that evening Ryan had my keys ready for me with the payment I asked for. This has been the easiest and most stress free auto purchase I've ever made in my life. They are honest and kept their word. I took my truck to my mechanic for a 2nd opinion right after I purchased it and he said the truck was in excellent condition. I'm extremely happy with my truck. I will definitely be back. Thanks guys! read more

Ryan and the finance team were SO understanding of my vehicle and financial needs! Got EXACTLY what I was looking for at a great price from a trustworthy car dealership! read more

Me and my wife, daughter had a pleasant experience at az car sales. Your sales, and finance departments were very professional and not pushy like other car dealerships. Thanks again read more

Great vehicles and Staff. Easy process to get approved. Would recommend to anyone needing a vehicle without wanting to spend way too much on a new car! read more

I wanted to thank Arizona Car Sales for the integrity and a level of customer service I've rarely seen at ANY business, much less a used car dealer. We had a problem with the car we purchased and the owner Stuart went out his way to help us personally. Everything was resolved with the least amount of fuss or worry. All the sales people are honest, forthright and just plain nice. We will definitely buy our next car from them. Thank you! read more

Despite the good reviews on Google and other websites, my experience here was very short and unfriendly. I had called prior to coming in; Over the phone I spoke with somebody named Jr. We spoke and I told him I was interested in test driving a car they had on their website. He was friendly over the phone and we decided on a time to meet. When I got there, I talked to this old guy and asked if Jr. was around. He was very rude in assisting me. I asked him if Jr. was around because I had an appointment with him. I don't know why, but he was very stubborn although the we had just met. I had to ask him 3 times to get him to respond. It turns out that Jr. had already left, even though we had already agreed to meet at that time. It was very unprofessional to have someone drive out to meet them and not be there at all. Since he wasn't there I asked if there was anyone else I could talk to because I really wanted to test drive the car. He said no, that I would have to come another day. After that I just walked out. I don't think it would have been any trouble if he had another employee show me instead. There weren't any other customers around either, so I don't know what the issue would have been. He also didn't even offer any help when I got to the lot. I had to approach him for help. Worst customer service ever. Won't be returning. read more