Took my 2017 Wrangler in for its 3rd AC failure in 15 months. Travis ran everything down, sent me pics, and provided an honest assessment. Luckily the part that failed, compressor made in china, is under warranty with prior shop so they will be handling the repair with upgraded parts. I appreciated the photos and honest assessment; I will be brining my business to AZ Automasters for future work. read more

Az Automasters - Through explanation of photos and inspection findings - Auto Repair Near Me - Gilbert, Arizona

I've been coming here for years. It's the only shop I trust, they are very honest and helpful. Whenever I need work done to my truck they do an amazing job at explaining what service I need and why I need it, also they always try to make it as cost effective as possible. The staff is amazing as well! Travis usually is the one helping me out and 10/10 service. If you need a reliable and honest shop GO HERE!!!! My whole family comes here because you can trust them!! read more

I've changed my 1 star review below to a 5 star review due to the excellent customer service received from the owner, Mike. Mike sent several apologies and went above and beyond what most business owners would do in a situation such as this. - He refunded me for the missed alignment and the cost of the new tire. To find this kind of honesty is rare and it proves that he operates his business with integrity. Knowing this, I would not hesitate to bring my vehicle directly to Mike in the future if need be. Mistakes happen, and he was quick to correct it. Thank you, Mike! ********************************************************* My husband brought my car over to AZ Automasters in February of 2024. We had never been there before, but I had just had new control arms and ball joints put in and since the tires were also brand new, my mechanic who did that work recommended an alignment. AZ Automasters kept the car overnight and my husband picked it up the following day. My husband stated that he asked the employees if the alignment was off and by how much, and that no one could answer his questions or seemed to "know anything about anything." But he did say that the employees working the morning he picked it up were not the same ones who were working when he dropped it off. He didn't leave feeling super confident but they said the car was done so he left and that was that. This car is kept in a garage, has not been in any accidents, hit any curbs or anything of that nature, and is well loved. I have put 8000 miles on the vehicle since the alignment. The other day we realized that the tires should probably be rotated and were horrified to notice that the outside of the passenger front tire was completely bald, the inside of the tire barely worn. We went over to where we purchased the tires as they are warranteed to 80,000 miles, but because they deemed it an "alignment issue", I had to purchase a brand new tire out of pocket. Not only did I waste $118.00 at AZ Automasters as they did not complete the alignment I paid for, I'm out an additional $145 for a new tire and still need to get the car aligned. I'll certainly be getting alignment, but it won't be at AZ Automasters. *Edit* I just had a front end alignment at a reputable shop where the employees actually care about their customers. They had to take a torch to the tie-rod jam nuts as they were totally locked up on both sides. This would NOT have had to be done had AZ Automasters done the work they were paid to do a year and a half ago. Also, this shop, who did the alignment using lasers, was able to show us via computer what they adjusted and how much, which AZ Automasters could not do for us. And this new place was cheaper! Lesson learned to shop around! read more

Az Automasters - Auto Repair Near Me - Gilbert, Arizona

Travis is the best! I'm a female going in for a car that's making a funny sound... knowing absolutely nothing about cars. Travis educates me, explains what is going on in simple terms, will show me pictures or faulty car parts that he pulled off my vehicle...but more importantly doesn't swindle me. If you're a woman who is used to being taken advantage of at car repair shops look no further! They are honest & will treat you right here! I'm so glad I have a place I can go to that's trustworthy and close by. read more

Everything was great! Also pretty good price for an oil change and tire rotation! I mistakenly didn't make an appointment and called and he said they could take care of me right away and they did! So grateful for the professionalism and experience! Will be coming back for following oil changes and other needs! read more

They were great. I went in to get my brakes checked and they ended up being fine, but they noticed the oil leak, which I was aware of, located the problem and fixed it in quicker then they quoted me. The price was very reasonable and the guys were all very knowledgeable. I couldn't have been happier. Great work gentlemen. read more

Not only did AZ Automotive help save me some money, but they were also very informative about the problem. They had great response time, getting the job done quicker than I expected. I'll be coming back again if anything else happens to my car. read more

Az Automasters - Mechanic showing me the control arms that he fixed. - Auto Repair Near Me - Gilbert, Arizona

My repair work completed as quoted. Very professional and very friendly. Will use now for all my service needs.

Shitty place couldn't even figure out a easy brake issue and took 900 from me scamming place

Not only did they take my car same day, but they fixed it and had it repaired within 5 hours. Travis is phenomenal at his craft. The entire team cares and actually saved me money, educated me and were so patient with my incompetence. I trust them with my car and have referred them to literally everyone I know. They surpassed my service needs and added value to my experience. Took a $1,000 repair to $500. Travis and team, you have a customer for life. read more

I had an outstanding experience with AZ Automaster of Gilbert, and I'm happy to recommend them for future services. The team, including Jessica, Krystal, Travis, and the mechanics, provided exceptional service with no hidden fees or surprises. I initially went to another shop to replace my alternator, but AZ Automasters communication and sense of urgency set them apart. I was willing to drive 30 minutes for their transparent and reliable service - they're honest, upfront, and truly care about getting the job done right. They replaced my alternator, fixed other issues, and delivered my car in a timely manner. They even waited after hours for me to pick up my car and charged me exactly what they quoted. If you're looking for a trustworthy auto repair shop, I highly recommend AZ Automasters of Gilbert. read more

Travis and the entire AZ Automasters team here are top notch. Transparent, honest, and top quality work! I recommend them whole heartedly to anyone needing auto work of any kind! read more

This is a place you can trust for simple maintenance or extensive complex repairs. They are honest and upfront, no surprises. I see some dissatisfied reviewers here. We as a consumer have to understand that people make mistakes, and some mechanical problems cannot be predicted. Things happen, just like everything else in life. But AZ auto masters are the most honest shop I have dealt with. I would therefore recommend them to everyone. Women, this is a place you can trust. They treated my niece very well. read more

Top notch mechanics who are honest and trustworthy. Quality of work is exceptional. They take the time to discover the most intricate issue and validate their diagnosis. I wish I lived closer. read more

Had a front headlight issue with my Telluride. It was a simple fix, took two minutes, refused to charge me. Great service but even better people. read more

Best price! They did an excellent job replacing my CV axle shaft. This is genuinely an honest mechanic and they are very friendly. I have nothing bad to say about them. read more

Transmission fluid and filter change was performed. Final cost was slightly below their estimate. Service was friendly and informative. Services performed as anticipated. read more

Very pleased with the workmanship , communication, and customer service from the receptionist to Travis and his crew Ty very much

I have gone to AZ Automasters twice now and both times they have been able to get my car fixed up the same day. They are extremely friendly, reliable, affordable, and responsive. I will continue to come here for any car trouble I have and recommend them to anyone! read more

Great sevice!! Customer friendly! I've Taken multiple cars and have been satisfied everytime.

We only take our vehicles here. They are straight forward, and don't try to sell you on something you don't need. They may make recommendations, but are never pushy. If you come in just for an oil change, you aren't going to be out a couple grand because they magically found you're low on blinker fluid. If you have questions about anything, they will go patiently go over it with you, without making you feel stupid. read more

Took my car in due to noises coming from rear of car. Shop was able to diagnose my issue right away, communicated well throughout the whole process, and offered transparent and very reasonable prices. Would absolutely recommend this shop read more

AZ AUTOMASTERS are truly professional, honest, compassionate and customer focused. I recommend AZ AUTOMASTERS to anybody. Ask for Richard or Doug, and tell them Dave PT Cruiser, sent you. AAA+++++++++ read more

Have to adjust my rating... I've had hit and miss lately. On the plus side, friendly, they will accept customers supplied parts, and they work Saturdays. On the negative side, they did some work on my car a month ago and someone either left my driver's side window open during rain showers or they sprayed water inside the car: when I got my car, there was a sloshing sound... I figured out is was a huge amount of water under the carpet both in front and in back of my seat. I had to cut my carpet to get the water out. And the last time I needed work, they replaced a part, but after the work my car was not functioning the same, which is leading me to get more, and more expensive, work done now. They are convenient, but I am going to be much more selective about the work I use them for. read more

I dropped my car off to replace my transmission and engine mount on a Friday and it was done by Monday. Great and rapid service.

This place was great. Quick response on the Yelp platform. Quoted me a price and stuck with it. Had me in and out in an hour. Great people. Wish every mechanic was this good. read more

My husband and I were extremely satisfied with the service and pricing AZ Automasters offered. My husband suspected the bearing in his truck's clutch was failing so he requested quotes on yelp and called around to some local transmission shops to get an idea what it would cost to replace his truck's clutch kit, which retails at an auto parts store for around $250 and probably takes around 5 to 6 hrs to replace. Every last place came back either quoting $1,200 and up, or saying they could not give him a quote until he brought his truck in for a full "diagnostic" (there should be an option on Yelp to flag shops that fail to provide a quote.) AZ Automasters was the only shop that delivered a competitive quote and matched the quote they gave following the repair. The truck runs great and we're happy to know we found a neighborhood auto shop we can trust. read more

First, I wanna start off with the communication of this facility. Communicated with me every step of the way try to find ways for me to save money. Diagnosed my vehicle and kept me informed about every stage. Told me which things I needed which things could wait. Which I felt was really honest from an auto repair shop. I moved it out here from New York and when you move into new state, finding a good auto facility is crucial. Because as you know, lots of them overcharge you or make you do services that are not needed for your vehicle. The shop is definitely my shop moving forward. Thank you. read more

Had an aggravating and near constant knocking noise in my front end that was driving me crazy - no matter how slow I would drive, knocking noise was generated at even the slightest ridge or bump in the road. It appeared to be coming from my suspension. My regular mechanic charged me $75 to put on a lift and diagnose, which they said was a broken front strut mount that needed replacing. But their price was ridiculous and they wanted to add on additional unnecessary maintenance. After researching local auto repair shops I found a reasonable and fair price here. I appreciated manager Jessica D's patient guidance and mechanical explanations during my research. Seemed they were in business to make a living, not a killing, off of their customers. Az Automasters confirmed my front strut mount needed replacement. Repair effort, time and cost estimates were accurate. While the repair was needed, it unfortunately didn't resolve my 'noise' issue. They advised that my sway bars should also be replaced. I authorized that work the following week, and while awaiting completion, Richard came into the room and explained that they had replaced the sway bars, but not all noise was addressed. He then said they investigated deeper and found another issue in the steering column connections, which after tightening, totally resolved the knocking sound. Since that was the primary cause of the noise, Richard offered, without any prompting from me, to remove the just-installed sway bars and not charge me for the additional work to tighten the steering component. I thought that was honest and what any customer would have hoped for. It showed their true colors as a fair and honest operation. I left the new sway bars in place as I had over 125K miles and research showed it was soon time to replace anyway. My vehicle now rides perfectly, without any annoying noise from the front end. I will definitely come back to Az Automasters, as they have earned my trust via this experience read more

i had the best experience at az automasters! there employees are well knowledge and pleasant to deal with! they gave me a quote and the bill was a little less than quote!! that never happens for me! i work done was great! my ac hasnt never been this cool!!! highly recommend this garage!!! bill b. read more

These dudes still haven't responded to this review, by the way. I REALLY liked them. You know. Pay for service... receive expected service. This experience was. Pay for service: receive vehicle in identical shape; pay for further: receive with identical issue. The shop manager: "Give it to us again." Dude. Are the techs just jerking off on the clock and shoving cars back onto the street with no service rendered? Get your shop in order. I want my money back. read more

I made appointment 10 days in advance to have upper and lower radiator hoses replaced. Appointment was for 9am I dropped off car at 8:15 am it wasn't ready until 4:20pm. Should not have taken over 90 minutes to R&R the excuses they gave me was ridiculous and the prices they charged was ridiculous... Cheaper and faster service going to the dealer !!! read more

I didn't have an appointment; received immediate service. Jorge provided superb service with a smile. I was surprised by the cost and the time it took. Recommend this location! read more

Had a routine oil change for my Mini Cooper Clubman F54. Great service, asked me about my preference of oil weight and brand which I appreciate. Service Interval on the computer was reset for me as well. Got in and out in an hour and was able to walk across the street to do groceries. read more

The spring for my horn was shot and they were able to get it back up and functioning. They also did a multipoint inspection and found issues that a previous mechanic at a different company missed. Would recommend. They take a little longer than other places for service but they do it the right way, not the fast and wrong way. They do almost anything and everything that your car will need and most of what you want. read more

This place rocks because the mechanic's don't play games with you. Straightforward consummate pros. Richard and the entire staff are fantastic at what they do. Thanks to my friend John Fliss for recommending them. From oil changes to engine repair they are the east valleys go to shop. read more

Great service, was able to get my brakes inspected and serviced in the same day. Not only we're knowledgeable but their prices are very competitive. read more

Have been coming here for years, the whole family brings their cars here. Every single time, they always treat us with much respect and give us all options for what's going on. They get things done as soon as possible which is very comforting. read more

Jessica and Richard were awesome on the phone. Doug welcomed us with humour and efficiency early on a Monday. They not only tested our brakes, but were able to give a percentage use. Spark plug change and tune up has our Mazda CX-9 running with a purr and diagnostics assured us our electrics are in good order. Highly recommend this company. read more

Great customer service & handled my 2011 Subaru with care and got my torque converter fixed, thanks to the guy up front for explaining to me how the situation was read more