In one sentence, do not trust this dealership. First issue: We bought a Tesla last year and in the first month after purchasing, we had to go back 3 different times as the car told us one tire was low on air pressure. The issue was present on the test drive and when we brought it up to the salesman we were ASSURED that it was just a quick air refill and that it would be fixed when we drove it off the lot. It wasn't and finally on the 3rd time there, they replaced the tire. Come to find out, after taking it to the Tesla repair instead, the entire tire sensor was bad. We also found out in this visit that our trunk's top piece had been "repaired" with make shift pieces that now had the entire hardware falling off the trunk and the entire bill at Tesla was $500 to fix it. To this day, we still have issues with the trunk and now side pieces of door frames popping off as well. Second Issue: When purchasing the car, we were told that they were "unable to remove their services" of being to able to get nitrogen air for the tires and detailing the paint every 6 months which added $1,600 to the car's original cost. We asked multiple times to remove this as we do not live conveniently near the dealership but were denied. As this was our first electric vehicle, we were also very vocal about how excited we were to get the $4,000 used EV car tax credit this upcoming tax season. The salesman even mentioned how it would likely be on the overall price of the car as the taxes and extra fees pushed the car above the credit threshold. Well, we just filed and came to find out the dealership had already claimed the tax credit for themselves so we no longer get any benefit. How this company could look us in the eye and tell us we were going to get it, all the while knowing they had already claimed the credit for their business is insane. We would've been better off financially at this point just purchasing a new version of our car directly from Tesla. I do not recommend this dealership to anyone who is trying to find a good car and trust you are being told the truth when buying it. read more

Amazing service department and the sales staff is wonderful as well. Ask for Doug Trappe. He is on of the managers and he will ensure you have a terrific experience. read more

This is a classic sleaze-bag dealership. I wouldn't recommend this dealer to anyone. Bought a car for 15K with 7 k down, walked out with 22k loan. Do NOT GO here. read more

Leased my first new Mazda (CX-5) here and had a great experience -- the sales team was professional and helpful throughout. I've been bringing it back for service to keep everything OEM and properly maintained. read more

I wish this dealer had more selection in the used section. Their new selection is popping, and the dealership itself is modern and clean. On the other hand, the woman who spent her time assisting me (named Stephanie) was excellent. Sadly, I came up empty in what I was looking for. If they had what I wanted, I would have gladly bought from her. It's hard to find good customer service so it's appreciated when someone demonstrates patience and kindness. Thank you! read more

CardinaleWay Mazda - Oil Change Stations Near Me - Mesa, Arizona

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I specifically asked for Mazda first complimentary service. Nobody said a thing until the cashier told me I had a bill $119. I didn't buy that car there! I was never told by anyone that it is not a Mazda plan. Very unhappy. I was lied to my Mazda, the dealer I bought from, and the dealer that did the service. I will never buy another Mazda or use Mazda dealer service. They are cheats. read more

My name is Bobby Navarro, I was searching for a used dependable vehicle, so I decided to visit Mazda Cardinale Way. I was immediately greeted and assisted by staff, Cory and Gerardo the sales Rep assisted me in the purchase of the vehicle I chose. If you want three red-carpet treatment and sincere, honest, caring people, this Is the place to go. I decided to purchase a 2017 Jetta GLI that was in pristine condition. I was provided with a Carfax on the vehicle, a one owner vehicle with a track record on maintenance. I purchased the vehicle and I was financed by a local credit union with an excellent interest rate. Amazingly, the following week I received a call from the finance manager who requested that I come in because she had found another financing company with a better interest rate. This was amazing, who does this! Once a sale is closed I have never heard or experience the dealership calling you back to redraw the sales contract and apply this new tremendous lower interest deal. I have to say the staff arty Mazda Cardinaleway were very attentive, caring professional and made every effort to provide me the best deal on the sale and their professional red carpet treatment. Thank you Cardinaleway for your assistance and treatment that made me feel like family with a sincere care of my purchase. Thank you to ask the staff that assisted me on this purchase, the staff was very professional courteous and attentive to my purchasing concerns. Donnie Mortier the GM immediately sent me an email thanking me on my purchase and extended their services should I have a question or problem with the vehicle. Thank you an may God bless this business establishment. Bobby read more

I can't speak to the sales team since I haven't worked with them here, but I do have high remarks for the service department. After some lackluster experiences at Berge Mazda, I finally found great service here at Cardinale Way! Nick S. in the service department was kind, thorough, and patient with me when trying to solve the issues with my glitchy infotainment system and "ghosting" issues. Was overall pleased with the team's service and demeanor. Nick was transparent and open about what was and wasn't needed to fix my car to avoid unnecessary costs. Highly recommend! read more

Disrespectful - Stay Away My sister and I came to this dealership seriously looking to buy cars, and the way we were treated was terrible. Cameron was rude, and Chase was extremely unprofessional. I was told a test drive would be fine, but after rearranging my schedule and driving all the way there, I was denied. That was a complete waste of time that could've been avoided with clear communication. To make matters worse, Chase tried to claim that "99% of dealerships make you talk numbers before doing a test drive." That's simply not true -- plenty of dealerships understand that a test drive is a standard part of the buying process. On top of that, when I mentioned having a better experience elsewhere, Chase responded with the disrespectful comment: "So if they were so great, why didn't you buy a car?" There are far better dealerships that treat customers with respect, value their time, and don't mislead them with false claims. This one is not worth your time. read more

The worst management on earth , Do not buy from them , complete assholes in the industry. Went to buy our grandchild a car and their closer was an idiotic person from the used car area . they need to get rid of him , our sales person was great. We walked away . read more

BE CAREFUL when buying a pre-owned vehicle from this location. Car Salesman Chase did not make me aware of tires that needed to be replaced along with other inspection that needed to be made at 30k miles(bought car at just above 30k). Ended up costing me an extra $1400 just 4k miles later. Asked for help covering cost and no consideration was given. Very disappointed. PLEASE dont trust CHASE or this location. If you do make sure to ask for maintenance and vehicle upkeep related questions or you may lose a lot of $$ shortly after driving off lot. read more

This dealership was great! Vinny helped us out so much and the crew stayed late to help us get situated so thanks to all of them as well.

Cardinale Way Mazda When we arrived at this dealer, we felt comfortable. The young man that helped us was new and was trying to take care of us. We bought an CX5 and it was a big mistake. This is a nice street local vehicle but if you are going on a trip is horrible. The seat is for short term seating, and the gas tank is too small for a long trip. But the real reason for this review is to warn you about the dealership. They went from could have been a great experience to a rip off. Offers were made on our trade in and then they were not real after we review the documents at home. Part of this our fault as we trusted them. We got taken on the trade in and then when you sit with the finance people you are signing on a big screen with no details. Again, this is our fault as we trusted them! We got less money for a trade in all the extra warranties which I was able to cancel some after the fact were added and the cost was high. The point here is be very careful when dealing with this group, they act different but they are like all other dealers! read more

Erik has been great with my service the past two years. Helped me with a replacement battery with only 50 miles left on my warranty. They are a good dealership experience . read more

These guys are amazing! Not only did I get the vehicle I've been wanting .. Mazda went over and beyond to make this deal happen . This will be considered the 2nd Mazda we've bought in this location! And definitely coming back! Great work y'all . read more

CardinaleWay Mazda - In dealership - Oil Change Stations Near Me - Mesa, Arizona

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I recently purchased a used Kia from Billy Daniels and the transaction was painless. I had an older car to trade in and all of that was taken care of seamlessly. I brought my own financing and it was also handled smoothly. In and out in a little over two hours. read more

I recently purchased a used vehicle, presumably used as a trade in for a Mazda several weeks prior, and I was impressed at how smooth the transaction went. They pulled everything up on a computer with all the pricing detailed and broken down. There was no "I'll talk with the manager" shenanigans, followed by them coming back with some weird number that didn't match my expectations. I was also easily able to use my financing. Plugged it in and it just took with no fuss or muss. The sales person had me in and out with key in hand in around an hour tops. Finally, I initially procured a service contract at purchase, but decided I didn't want it anymore. Canceling was also super simple. I showed up at the dealership within the 30 day window, they gave me a form, I filled it out and signed it, then they processed it, with the return of funds going back to the lender bank within a few weeks tops. All in all, I had a very satisfactory experience. read more

Worst dealership experience I have ever had. I was hassled every single step of the way(the finance guy literally begged me to buy the warranty saying if I didn't he would not receive his bonus that month), received a brand-new car with damage, was put into a loaner that was not nearly as nice as the car I purchased and was already paying for, went back to pickup the car after I was told it was ready, the damage WAS NOT EVEN TOUCHED. I went back to speak to the GM 2 times, ended up getting the service manager both times, who was just a complete jerk to me. No remorse for the absolute dumpster fire that was my purchasing experience. One of the biggest regrets in my entire life was walking into the front doors of that dealership. Stay clear at all costs. Horne is 1,000,000 times better. read more

I cannot believe how amazing things went at Cardinale! We are new to AZ so we really missed our "old" Mazda dealership where we have bought 10+ cars. Everything went perfect from the moment we walked into the dealership. We were greeted by a nice receptionist, we had an appointment with Donny at 5:30. Donny was friendly, SO personable, genuinely a nice guy. He made this whole transaction (lease buy-out) seamless & painless. Our finance guy Doug was knowledgeable & friendly, got us in & out quickly. I am SO happy to have found a Mazda dealership in AZ to continue my business with. Thank you for renewing my faith in car buying! read more

CardinaleWay Mazda - Oil Change Stations Near Me - Mesa, Arizona

Drove from Tucson to Mesa to look at a 2022 Mazda CX - 30. Advertise price on the web was $20,499. Test drove the vehicle and then went to discuss price when Chase Parker, the sales person magically pulled out a sheet referencing add-ons that were done, but not listed on the website or the associated cost of the vehicle. Their add-ons added $4000 to the cost of the vehicle and when I told them I refused to pay for something I didn't want the Assistant sales manager, then proceeded to tell me that they would waive the $4000 additional cost if I was willing to accept damage to the vehicle that was not listed in the Carfax And was purposely not disclosed to me by the sales person. Major dent in the passenger side door above the glass which was not pointed out nor again was it included in the Carfax report. When I pointed this out to the Assistant sales manager, how unethical it was, and pointed out to Mr. Parker, who claimed to be religious, this was a very serious unethical thing to do, I received a threatening phone call from the sales manager at CardinaleWay Mazda telling me that if I had a beef, I shouldn't take it out on his sales person who is deceitful and dishonest. Wasted 3 1/2 hours of my time and $50 in gas to drive up and have the company try to do a bait and switch on the value and cost of the car stay as far away from this dealership as you can. read more

Riley is the most unprofessional and unfriendly sale I met. They tricked me there saying they can beat the 31.5K OTD quote for preferred CX5, and when we got there they said the quote had 3000 cash down so it should be 34.5K. We misunderstood the quote, but they should be professional enough to see it before we came rather than tricked us there wasting us 50 dollars uber and 2 hours waiting, which is another 250 dollars based on our hourly payment. They should pay us back and feel shamed for dishonesty. read more

Brandon and Sergio were really great. I felt they were genuine people and really helped us through the entire purchase. Brandon was very knowledgable and kind. I will recommend this team any day. read more

BEWARE of their "automatic" tint, paint, and tires warranty that's about $3k they add. My daughter found a vehicle she was interested in that had a reasonable price "online"! We weren't using their financing (and the Sales Manager let me know he thought it didn't make sense not to use their financing) and needed a PO. When the Sales Manager came to talk to us about the PO it was $3k more than the online price. We told him we weren't interested in their warranty and we were told it is automatically added. Of course we left but BEWARE OF THEIR AUTOMATIC CHARGES!! read more

Absolutely do not recommend that you go here they will lie to you say one thing to your face and turn around and do whatever the hell they want they agreed to run my credit twice I explicitly told them not to run it through Desert Financial they did they ran it a total of 5 times. as for communication skills they have not they will not return your phone calls they do not return text messages they do not communicate in any way shape or form you might as well sell yourself the vehicle. If there was a way to rate this company is zero I would read more

I worked with Dustin , Doug , Mike & briefly spoke to Christine. They are phenomenal, patient, answered all questions fast and timely. They were all so friendly. Every interaction with them was amazing. Thank you guys! read more

I came to get an oil change on 09/23/23. This morning I discovered an oil leak.  I drove all the way home to Tucson with an oil leak because you guys didn't tighten everything up.  Spoke with Juan this morning and he really didn't have much to say. Just offered a free credit. Cool, that really doesn't do much for me right now. read more

CardinaleWay Mazda - Oil leak after an oil change - Oil Change Stations Near Me - Mesa, Arizona

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Best service department by far! I've owned 4 Mazdas now and have had service in different states, this service department definitely impressive. Erick was communicative and informative. I really appreciated his help and positive energy. read more

My suggestion: Why settle for the rest when you can have the best? If you're interested in buying or leasing the best manufactured brand (which is Mazda) - go here. I recently financed my 5th car with this dealership and would never consider going anywhere else. Matt Shelton was on task helping me along the way - super nice guy and experienced sales consultant. Then my old pal (the true OG of this dealership) Chris Mankin stepped in and Zoom Zoom off I go out the parking lot driving my new '23 Mazda 3! Don't go anywhere else in the valley if you're interested in any Mazda product. These people here are legit and will take good care of you from start to finish. For the last 13 years they've always treated me like family. Nick in the service dept rocks too read more

My husband and I purchased a 2025 Mazda CX-5 we got the help of Dustin and his manager Mario. Dustin was incredibly knowledgeable and efficient. He explained everything as he went and made this an enjoyable experience for us both. We got there at 10am and were back home by 1:30 in our new car. These guys did everything they could to get us the best deal and we left with more than we expected to get. Thank you guys and keep it up. I will definitely be recommending to my friends and family. read more

Always have had an excellent experience with CardinaleWay Mazda Mesa! We have used their service center for both of our vehicles. I have always been pleased with their work and professionalism and never being up sold repairs I don't need! We just purchased our new CX-5 from them this week and again, the Sales team was amazing as well! If you need a new or pre-owned vehicle this is the place to go! We LOVE our new Mazda! read more

CardinaleWay Mazda - Oil Change Stations Near Me - Mesa, Arizona

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I purchased a 2021 Mazda CX-5 Turbo in 2021 when cars were scarce due to covid. .The dealer had the exact vehicle we wanted and we agreed to pay MSRP. When we sat down to finalize we were told there was a $2000 add-on for "paint protection" which I refused to pay, so we walked. Later that day they called and agreed to remove it if we buy that evening, and we did. In the process the manager was incredibly arrogant and made several snarky comments, but due to the lack of options we moved forward. Our salesman Matt was awesome and very professional, unlike management. Fast forwad to this week in April of 24, we visited Matt to purchase another CX-5 or CX-50. I started the conversation as soon as we arrived with I will not entertain any upcharge for paint protection since we wrap our vehicles in PPF and ceramic coat. He agreed and understood. They probably had 80 CXs on the lot and we were told that we could get a great deal. The offer was $5000 off sticker with Mazda incentive of 0% for 36 months--I said we have a deal please write it up. I was emailed the deal sheet and when looking over the fees, I noticed a fee of $1997 for "total accessories" and a fee of $0.00 for "Protection Products". I immediately texted Matt and asked what the $1997 accessories were and the response was "that is paint protection and tint". First of all the "tint" was listed on the window sticker and I was ok with that, but we previously discussed that I would not pay the $1997 for paint protection yet it appeared. And the shady part is that "protection Products" read $0.00 while "accessories" read $1997---obviously they hoped I wouldn't notice. After texting Matt the manager called me and started apologizing for the "miscommunication" and said he would remove it, but that the $5000 discount was now only $3000. I was a little upset and during the conversation he said "I guess you are just not ready to buy a car"! This clown was arrogant and condescending and I truly felt bad for my salesperson Matt, who is a straight shooter, but answers to a manager who is the prototypical "sleezy salesman". This is the kinda guy that gives honest and straight car dealers a bad name--"I guess you are just not ready to buy a car!" Seriously?? Needless to say my wife is picking up her Audi Q3 tomorrow and I will make sure that everyone I talk too avoids Mr. "I guess you are not ready to buy a car". I don't understand how treating customers that way is tolerated--slipping in $2000 under a different category?!?!? read more

CardinaleWay Mazda - Additional fee for Paint Protection labeled "accessories". - Oil Change Stations Near Me - Mesa, Arizona

I found the listing on cars.com for a clean white 2020 Convirtable Chevy Camero. I made contact with Chase, then I drove in from Tucson. Chase stayed in communication with me through text messages. He was patient, low pressure, but let me know he was there with the Camero. Got there kind of late like 4pm. When I got there, he had the car ready for me, freshly rinsed off. He greeted me with a smile, a firm handshake, and the car-facts report. Took my my driver's license for a quick copy and we were off to test drive the sleek, clean, white convertible Chevy Camero. But before that he offered me to take my choice of a cold beverage, and I definitely took him on on his offer and got a diet coke. He didn't tell me where to drive or not to drive. He stated that I should feel very free to jump on the free way. Very easy going young guy. Very friendly. As we were driving, he gave me confidence when he told me that they do a 140 point inspection (if I'm not mistaken on the number of points) We came back, and got started on the paper work. My financial profile isn't the most ideal but after a bit of time and some resourceful tenacity, they were able to get me approved. They let me leave my Camry I came to the dealership in, there at the dealership inside the gates overnight. As we were buttoning up the paperwork, it began to rain. Chase was there with an umbrella to walk me to my (new to me) 2020 White Convertible Chevy Camero! Oh yeah! One of the most memorable moments of my life! Thank you Chase! read more

Drove 50 mins to buy a car they showed online and the price doesn't match, they add on some bs $3000+ on top of it , so don't believe the online pricing. That's the reason they are cheaper than other places online read more

This is the kind of dealer that's really friendly to you up until you speak to the finance guy and sign your papers. They were unclear as to what their warranty programs actually cover. I was told "it covers everything minus regular maintenance" and that their paint protection can be used to repair any scratches. This is false. No actual literature outlining the details were provided, and I was not able to get a 3 inch scratch fixed without extra charges. I purchased a vehicle that was supposed to come with a navigation card. It did not. When I asked for help, they repeatedly told me "it's in the manual." It wasn't. They looked at the manual with me several times and then told me to use Apple CarPlay/android auto. I do use those but since I paid for the navigation card, I want it to be included with the car. Since the dealer wasn't helpful, I talked to Mazda USA, they just had the dealer call me. They left one voicemail and never returned my calls afterward. When I addressed this again in person, a sales manager, Sergio Martinez, spoke with me. Instead of actually addressing the issue, he complained about me "writing disparaging things" about the dealer online, and complaining to Mazda. I wouldn't have had to resort to other channels if they took responsibility for the issue and helped me resolve it. Jesus and his service team is fantastic though. They are the best part of this place. I love Mazda, but I hate this dealer. I would never recommend that you buy from them. read more

If I could give a zero I would. All about making the money instead of customer service. Attitudes on the phone. Worst car dealership and customer experience I've ever had. Ruined my holidays for a quick buck. NEVER AGAIN. read more

I do not recommend this company for a vehicle...not only did they advertise a car that I called on 3 times and gave very clear description that I would pay the price advertised for it BUT when I get there to test-drive it they said it has transmission problems that they swear they didn't know anything about!! PLUS the price now is going to be $2,000 more for a 'recon fee' (whatever that means)!!! Not a forthright or trust worthy company!! Stay away!! read more

My wife and I just purchased a Mazda certified used CX-5 from Cardinale way Mazda. Chase and Jason really took care of us and made sure we got the car and deal we wanted. read more

CardinaleWay Mazda - 2022 CX-5 - Oil Change Stations Near Me - Mesa, Arizona

Poor experience. Tried to buy 2016 c7 convertible z06 corvette. Mandatory $2k paint protection option required to pay by buyer - not declared in onLine ad!!! $1000 doc fee - kinda high and pure extra profit. Car had tires on it from 2012 - how is that possible that the tires are OLDER than the car. Potentially unsafe 13 yr old tires!!! WOW! NO THANKS! read more

Each and every time I need my Mazda needs service, it is made possible, right away. The staff is very very helpful and professional. Thank you!! Rosie G read more

This dealership is a joke and is mostly focused on ripping off unsuspecting customers. It's always interesting to see how these jokers act with a wife when the husband is not around. We have traded in many vehicles and my wife attempted to trade in our vehicle, which books for $46k. Of the 63 listing for our vehicle year and low mileage, the lowest price anywhere online or at a dealer/private was $41k. These rip off artists offered my wife $31k. Yes $31k on a very low.mileage vehicle that averages $41k and books for $46k. This is the kind of stuff dealerships try to pull when a woman shows up by herself. Took the vehicle to two other dealerships and was offered $36k and the. $38k. This place is out of touch - go anywhere else. read more