Chance went above and beyond for us when we were interested in a Mazda they were selling there. From start to finish he never had a bad attitude even when we were trying to haggle prices. He listened to us and made the car buying process a bit more easy going and less intimidating. Thank you Chance! read more

I had the pleasure of working with Kristen and Crystal. These two ladies are amazing! When I was ready to give up, my husband contacted Courtesy Jeep looking for a female sales associate to work with me, and I was matched perfectly. They went above and beyond to get me into the perfect vehicle and were more than patient with me. My payment is exactly what I asked for, and my trade allowance was more than I expected. The finance process was easy we were in and out. Thank you Courtesy Team. read more

Worst Car buying experience of my life. It all started with buying the truck, the sales person didn't know much about the vehicle I was in for, it seemed like if I knew more of the vehicle than they did. they were just trying to make a sell. The finance manager constantly try to upsell me services I did not need, and once I refused he was extremely unprofessional. After purchasing the vehicle the next day we come to find out the finance manager forgot to hand me a a paperwork to sign, so he calls me and expects me to go in and sign it. With that being their mistake I refused and said they have to come and give me the paper to sign.. the finance manager showed up to my house and didn't even bother to get out of his car . He rolled his window just enough to give a paper to my wife. (I was at work at the time) Keep in mind my wife had our two children in her arms, 1 year old daughter and 2 year old son. But he couldn't get out of his car. It was the beginning of December and the weather was cold and wet, what a gentleman the service manager was. One year later I find out the options that they sold to me, didn't even come with my truck. So disappointed and wish I had taken my business somewhere else. Will NEVER be back and will tell others to stay away. read more

Courtesy Jeep - Ram truck - Auto Repair Near Me - Mesa, Arizona

Overall, the experience was status quo for dealer service. The staff were friendly and polite. However, the prices were quite higher than the norm, and the billing fine print could have been disclosed more clearly. For example, billing a 3% credit card transaction fee, only to find out after I've been charged. Or, a mandatory miscellaneous "shop fee" of 11% of the total, only to find out after service has been completed. read more

In November of 2022, I came to Courtesy Jeep to get a new car because I had gotten into a bad accident and my previous car was totaled. The salesman that helped us, Ariel Hernandez, absolutely undoubtedly took advantage of me and my lack of knowledge on cars. He sold me a poorly made 2023 Jeep Compass that I have had nonstop issues with since I bought it almost a year ago. I'm paying $50 more a month than what I was originally quoted on the car. This car is NOT worth the unbelievable amount of money I am paying each month. The gas mileage is garbage. It takes $50 to fill my tank and I just barely get 200 miles. I completely regret purchasing this car. I always knew car salesmen were slimy snakes, but I'm appalled that they could so easily take advantage of a young woman just so they could get a good paycheck. read more

Courtesy Jeep - A white SUV is positioned on a service lift in an automotive repair shop, with the hood open for maintenance or inspection. - Auto Repair Near Me - Mesa, Arizona

Worst car buying experience in a really long time. The sales staff, which I'll keep nameless, were uneducated about cars in general. I get one of them was new, but when you ask them if a vehicle is four wheel drive, you don't tell them what the engine size is. The other sale person acted like he had to sell us on everything, including their new filtered water. Who cares? If numbers don't work for what the customer needs, be honest. We were looking at a Challenger. The manager came out and tried to sell us on a Ram Rebel. How does that make any sense? A $57k car vs a $70k truck. We finally said no after two hours. During that two hours, not once did that dumb gong in there get hit for any sales. We told the salesperson we were not interested and he said he'd like to have the manager come out and thank us. He never came out. These are typical sales people and don't care about people. read more

Just went through an absolutely emotionally exhausting experience working with this dealership. I had stopped in about a week ago to look at a potential replacement for our Land Rover (a Jeep Grand Cherokee 4xe Trailhawk) and had left after a test drive indicating I'd come back with my wife to check it out within a few days. Long story short, we went back on Friday this week and she generally thought the vehicle was too small for what we were looking for. The sales guy I was working with had what he believed was a great idea to look at a loaded 2023 V8 Jeep Grand Cherokee L since "there were really good discounts on them." First we went back and forth on price wrapping up the day with me realizing that the negotiated deal I had was $5000 higher than the price they had advertised on their website. The next day they agreed to come most of the way down to that price but gave me some spiel about the price being listed only being possible if you qualified for every possible rebate they could put on the vehicle (which was conditional). This was a touch sketchy, but I was willing to let it go once I thought they were going to come in within $1000 of the internet price (and note, this was for a massive discount of over 20% on a $85K Jeep). So I drag my poor 2 and 6 year old kids to the dealership first thing Saturday morning expecting to trade my current vehicle and leave with a great deal on a brand new Jeep. We get through me signing about half of the paperwork, having my credit run, and get to verifying the payoff price on my current vehicle. Long story short, they made an $11000 mistake by mixing and matching numbers (had the proper trade value but the payoff for my other vehicle which we had considered trading potentially). This was going to increase my payment on a lease by $300 a month. They tried to redirect me into an 84 month loan, but it was still going to come out $180 above what was agreed to due to the mistake. Plus 84 month loans at 8%+ interest are quite frankly a financial mistake for anyone, even if you can afford it. Overall the people I worked with were okay and polite enough, but this was a major screw up that effectively ended up wasting 3+ hours of our time and put myself and my kids through probably the worst experience I've had buying a car in my 42 years. I had provided all of the information to them multiple times and this was just simply sloppiness on their part that they missed this. If they had their numbers right from the get go, I probably wouldn't have even pursued this vehicle to start with. I ended up leaving with no car, a ding from having my credit run for no reason, and several hours of my life, my wife's life and my kid's life lost forever along with a great deal of disappointment. This is honestly the exact reason I've generally gravitated towards luxury dealers who don't play a game of telephone between sales and finance and have never made a numbers mess up like this in the past for me. You may be able to get a really good deal here, just really watch what is happening with all the numbers and if it's too good to be true, it probably is. read more

I had gotten warranty and other service from a jeep dealership just a few miles away and switched to Courtesy after countless issues I had with them. Courtesy has been amazing. I just got new tires and surprisingly they had the best price around! Richard, my technician was responsive and focused on making sure I was a satisfied customer. I can't believe the difference! read more

Courtesy Jeep - Wildpeaks on my Trailhawk - A dark gray Jeep Grand Cherokee Trailhawk is parked on a paved surface, featuring large off-road tires and distinctive alloy wheels. - Auto Repair Near Me - Mesa, Arizona

The Service Tech Anders, was very courteous and provided constant updates on the progress and status of the work being done. It is nice to see the commitment. read more

I am giving Courtesy Jeep 5 stars because our sales person Lem provided spectacular customer service. He was honest, efficient and very personable. Got us the deal we were looking for and had us out the door in a timely manner. read more

Justin was our service advisor. Kept me updated on my progress with my Kia! Appreciated all the help! read more

This is ridiculous, staff is rude had to do a recall for my dodge and oil change that had to be done over here at Jeep maintenance. They took to long so had to pick up truck before oil change because of another appointment they said no problem come on back and we will do it. We went back right after the other appointment and got told you will have to leave it we will do it tomorrow. This was ar 330 in the afternoon. Absolutely horrible service with no appreciation for their customers. Avoid this place at all cost they will not appreciate your business! read more

We have never owned or shopped for a Jeep, we love our new purchase! Our salesperson Teddy was the best! Super energized, informative and personable. He's just excited about our purchase as we are! Overall love our Jeep buying experience! read more

Courtesy Jeep - A man in a blue polo shirt and beige pants leans on a gray Jeep in a parking lot at sunset, with trees and a dealership building in the background. - Auto Repair Near Me - Mesa, Arizona

I went in to buy a car they did great it is my 5th car in 4 years with them they took the time to what I needed have now bought 5 cars in 4 years from them I recommend them for sure read more

Came in for routine oil change for our Ram 1500. Shane was my service advisor and he explained everything so well and how long I can expect to wait. Even came and checked on me a few times to give me updates. Thank you Shane for the great service and hospitality. read more

Called Courtesy Jeep to get my 2020 Jeep Wrangler looked at. It's still under factory warranty and it won't start. They said their soonest appointment was 2 weeks away. No can do. I can't be with out a car that long. I was told I could drop off my Jeep today but they would have to keep it for a few days. I told I can't be without a car for a few days and asked for a loaner car. She said no they don't do loaner cars. She gave me the number to customer service and of course they were no help. I called Earnhardt Chrysler in Gilbert and low and behold they are going to give me a loaner car. Wow! Won't be using Courtesy for anything ever. I'll drive out of my way to go to Earnhardt. They were willing to help me not be car-less and get my jeep in quicker. Do better Courtesy, your service department is terrible. read more

Omg I love this Jeep! It's only been 6 days and I can't believe what a great vehicle this thing is! It does everything! My salesperson, Chris Caban has made sure we have all the information we need to know how this beast works! Ask for Chris when you go to Courtesy Jeep. He's no pressure and gets to the point! read more

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My sales person was A-1 thumbs up. Thanks Shayla My finance guy was the bee's knee's too! Appreciate those great services this team provides! read more

I wish I hood give a 0 or negative review to Jeep. Wife just went in for an oil change today and Jeep refused to help. Saying she was scheduled at dodge for a jeep oil change. While dodge was saying they don't do oil changes. She went back to talk to the manager and he preceded to yell at her. This is not how you treat customers especially ones who Purchases their car from you. read more

GO TO THIS PLACE,. From the moment we park our car and walked in, my wife and I where treated like Royalty. Edwin Puga is the best Car Salesman I have ever accounted. Never felt pressure and he took his time to answer all of our questions. Buying my wife Jeep from Courtesy was fast and simple. My sister n law references this place to me and I will tell all my family and friends to buy from Courtesy . Jeff Bonner and his entire staff is AWSOME !!!! read more

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In communication with the business and I will update my review in the near future. Based on my understanding of the situation and the lengths their customer service team are going, I am hopeful and happy at this time. read more

Skip this place and go to Earnhardt instead. I took my Ram Truck here. They refused to honor my Mopar free oil change which other dealers honored with no problem. They also over charged for the oil change and refused to take care of an outstanding recall which they said was a waste of time. Earnhardt took care of everything - no questions asked. read more

David Duffy.....that was the best car buying experience anyone could ask for. You as our salesman was exceptional. No pressure, sincere honesty about pricing. Walking in the door of a dealershiphip itself is very stressful and past experience didn't help our hesitance. We literally had no intention to buy that day. David made sure that was not the case when we purchased a used Chevy Camaro. My partner would never ever ever buy on the spot in a hasty decision. Well Dave, you performed a miracle. Great car. Great sales experience. You made sure every aspect of this sale was perfection and weren't taken advantage of. Thank you so much Dave. We love our new ride. read more

Courtesy Jeep - Auto Repair Near Me - Mesa, Arizona

Back again to tell my experience about the ignorance of this place to listen to me as a customer. When i came to this place and expressed MULTIPLE concerns about my brakes! The place brushed it off and told me they were perfectly fine. i just went to another business today , where they expressed concerns about my brakes that could have put my life and many others in jeopardy. Had the company taken the time to actually check my brakes, this could have been avoided. DO NOT go there for service!!!! read more

Took my Jeep in because of warning lights coming up on my dash had an appointment today at 7 AM and they told me that they won't be able to look at my jeep till Wednesday of next week. There's like a waste of time why take my jeep in when it's gonna be looked at next next week. Completely wasted time missed work for today will never come back again. It's mostly not Jeep's fault they can't service Jeep at the Jeep store had to go to the Dodge store, so Dodge is also getting a one star aslo sell their vehicles 10 to 15,000 more than other stores read more

Justin Laland helped me out with great customer service! I came in with a cover guard hanging from the bottom of my car, I drove up to the express lane. They were hesitant to help due to them being an express lane, but since it was a Saturday and other places aren't open they got it up the air and secured. It also was done pretty quickly! read more

Worse shopping experience ever. This dealership is so greedy they lost a deal to Earnhardt over $2k, failed to appropriately apply my friends and family discount and just exuded an overall greedy spirit focusing quite heavily on my down payment and strong arming me into looking into cheaper vehicles rather than reducing their profits....... In fact the deal was really lost over $1000 as I agreed to split the difference which they wouldn't agree to. Greed comes before being broke lol, Moreover - try not telling me what I can afford despite being provided with numbers appropriate to fit my budget. What a circus. Nice effort but piss poor execution. Buyer beware - they care about commissions and making the process as inconvenient as possible. Do better! Fast forward - I got the exact same vehicle for more than $3k less than the final offer from this crooked corporation. #apalling read more

Courtesy called me back after posting my review and said they would provide the service I requested at no cost if I withdrew my review. They said they would call back with an appointment for the service. They never called back with an appointment. I found my initial contract and paid $799 for paint protection that is covered by my factory warranty. In reading the contract by not signing the paper describing this protection for $799 I had agreed to buy it. A signature is required to not get the protection. I stand by my rating read more

I came here for an oil change and everything went fine with my service but this review is what I witnessed while I was waiting. Courtesy is a small dealership so there isn't a lot of space between the waiting area and the sales desks. A gentleman was talking with a salesperson about his lease and it went downhill from there. The gentleman stepped into one of the glass offices to talk with a Manager(?) and stormed out. The salesman and the manager watched him leave, laughed about their interactions and then the manager walked into the office, got on his phone and started calling the customer an asshole, etc. This was my first time coming to the dealership and it will be my last. Whether the guy was was a pain or not, I don't know. But it was rude to have an open door conversation regarding the man. It also showed exactly how little empathy they have and exactly what they think of their customers. read more

I can't thank Mackenzie Beaudette and Joel Delarosa enough for my new to me Nissan Altima! This was the first time I've purchased a car from a dealership , They made sure and got me into a car I loved and in a payment range I was comfortable with. They get you in and out of the dealer as fast as possible while still providing great service and answering all your questions! Chuck in finance is professional, pleasant, and straight forward! I would always recommend Courtesy Jeep to anyone looking for a new or used vehicle! Thank you for a great deal and my new to me Nissan Altima! read more

I highly recommend this dealer! They were a pleasure to work with and I couldn't be happier with my new Jeep. Chris Caban answered my call even before I got to the dealership and had everything set up for me after I arrived. Shortly after purchasing it, I brought it back to have a bed liner installed. Alex Hightower called me personally and got everything squared away. Both of these guys were beyond helpful. read more

Sean got me in when I just dropped in without an appointment because I procrastinated my oil change, fantastic service.

Literally the worst. I can't emphasize my eye roll enough right now. My 2016 Renegade was having issue shifting (it's automatic) it would rev up and flash service immediately. I get it to Courtesy Jeep and 5 hours later they tell me it's a software update and it's fixed. I pick it up and not even 24 hrs later (approximately 60 miles driven) it breaks down again. I call Courtesy and they want it towed to Courtesy Dodge (across the street, 5 star review for them) because they want the mechanic there to look at it. Josh the service rep asks I call and let him know when to tow shows up so he can head to Dodge to "get the right tech" welp he doesn't answer after already being there for 15 minutes. The rep from dodge gets me in a Uber and tells me he will take care of it. Courtesy Jeep claimed they preformed a "courtesy" inspection and it passed. Turns out, it just needed a battery. Lack of communication, zero follow through and clearly mechanics who miss something so simple as a battery. read more

I am writing this updated review because I am impressed with how courtesy and Jeremy handled the situation. I received a call from Jeremy who was very professional and truly concerned. I believe they were as shocked as I was at the situation. I've been coming here for over a year and never had any bad experiences till that day. I will continue to give them my business and give them another chance. read more

Husband found a hellcat that he really liked and made an appointment for Saturday with Andy since we live in Yuma and drove all the way to Mesa. We leave Yuma at 0530 and arrive at 0840 come to find out that Andy is on his day off!!! Why book an appointment when you're not even going to be in ???? Anyways we start talking to another sales rep Andre , he really helped us but sadly the car was already SOLD!!! Andy from courtesy could have at least given us a "courtesy" call and let us know it was sold because he knew we was coming from Yuma ! Andre tried to help us with other options but didn't have anything we liked. Very disappointed read more

Courtesy Jeep Superstition Took my Jeep in for a recall that should have been completed a while ago.I really hesitated on going back there because of a negative experience previously. Cody completely turned it around.Took very good care of my situation.I will not hesitate on returning for future business. read more

Classic bait and switch. They called me on Memorial Day and said they had a pre-owned car vehicle I was looking for. I drove up to dealership within 75 minutes and was told by a different salesperson car was sold the prior day. Of course they had other vehicles they could show me. The salesman was very nice but I was so annoyed with the deceptive tactics of getting me to drive there for nothing that I bought a vehicle at another dealer. read more

Chris was great to work with. Knowledgeable and easy to answer and give information to us. Matt in finance was not a pleasant experience. We needed no financing but the closing process drug out to finish our paperwork. In my opinion he is on the arrogant side. He talked down to us like he needed to educate us to protect ourselves from ourselves read more

Went in last week and was having an issue. The manager Brenden stepped in and was above and beyond to make sure I had everything I needed and that it was done effectively. I really appreciate having someone who even when it may be a annoyance works with me and gets the job done! Will continue my business here just from the experience I had with him. read more

I took my jeep in to get a lift kit and i had the pleasure of having Xavier work on my car. He was the best mechanic I've ever met, he had my car in and out same day! He was very nice, knowledgeable, and trustworthy, which is hard to find in some mechanics now a days. Definitely recommend him! read more