***** UPDATE ***** After speaking with Jonas, one of Ash Auto's owners, and sharing my concerns, my perspective has changed for the better. Jonas was genuinely willing to help ease my burden and went above and beyond to ensure I felt heard and comfortable with my purchase. I believe Ash Auto genuinely cares about the customers they serve and does not intentionally want to create additional hardships. Compared to many dealerships, this business stands out for its willingness to listen and make things right. My advice is simple: don't be afraid to speak up and ask for help. You may be pleasantly surprised by the response and the outcome. read more

Great Customer service helped me out getting another car in my BK. Got a lower payment on a newer car a good starting rate. Would do business again and recommend to friends. read more

This was the best transaction ever! Thank you guys for truly making this such an stress-free solution you have no idea how impactful that can be I definitely plan on doing business here again. I just filed chapter 7 Friday and it's Monday and I'm in a car! 10/10 Let me add: Ryan was the one actively looking out for the best car and deal for me!! He was on it! And Austin the paperwork was ready for me on my lunch break m- I signed and was out in 20 min. read more

Amazing how quickly my deal was done... My experience was great....I had a small issue with the car when I received it, I called the next day and it was fixed in a few days with no issues.... I'm truly impressed with my experience..... If I could give them 20 star's I would..... read more

Process was quick and painless ended up buying two cars instead of one! We will definitely return for future auto purchases!

Was appeared by response but no resolution! Haven't heard from them in weeks! Definitely regret going through them at the recommendation of my attorney. Never again' and this review I will not remove read more

REVIEW EDIT!!!!!! LONG POST BUT WORTH THE READ! When I first wrote about Ash Auto Group, I gave them an amazing review. I really believed they had our best interest. Keith (one of the salesmen) was kind, patient, and helped me understand the process when I was scared and overwhelmed. That part was true. But now, after living through what's happened since, I need to be completely honest, because that story didn't end when we signed the contract. My husband filed for bankruptcy last summer, which meant I couldn't extend my car lease. We were brand new to this whole process--like, truly and completely clueless about how car ownership works under bankruptcy. So when our attorney told us to contact Ash Auto Group because "they work with bankruptcy clients," that's exactly what we did. We didn't question it. We didn't know there were other options. Later, when I asked her why she only mentioned them, she said she didn't know there were any local dealerships that handle bankruptcy clients. I mean... if your attorney can't even tell you to do a simple Google search, it might be time to get a new attorney. But that's another conversation for another day. So we went with Ash Auto, and they gave us two car options total. That was it. Two. Both out of town, both sight unseen. Every phone call came with pressure. "It might be gone any second," "you have to decide now." We felt trapped, so we went with what seemed like the safest bet: a 2022 Audi A4. Big mistake. Sounds like a typical used‑car dealership, and I guess I was too hopeful and trusting. In just three and a half months (July through October), we've spent over $2,000 on repairs. And after taking it to a foreign‑car specialist and then directly to Audi, we've been told there are thousands more in repairs coming soon because of ongoing issues with corrosion, brakes, and mechanical problems. Also, just to add, at no point was I told that this car would require premium gas or that most, if not all, repairs would need to be done at Audi. That's the kind of information that absolutely should be disclosed upfront, especially to someone going through bankruptcy who clearly can't afford ongoing luxury maintenance costs. It's irresponsible not to mention that to a buyer who's already financially vulnerable. When we first contacted Ash Auto about it, we chatted with Jason, the director of service. He told us they were willing to offer us $600. That's it. So far, we've spent almost $2,000. They gave $600 and washed their hands of it. When I called to talk about it, I spoke to Jonas Ash, one of the owners, and that call was absolutely infuriating. From the first minute, it was clear he wasn't interested in listening, just defending. It was pure mansplaining from start to finish. He talked over me, downplayed everything, and kept repeating that the car is "fine now," as if that magically erases the evidence from two separate dealerships saying otherwise. After a lot of gaslighting and back‑and‑forth, it became clear he wasn't actually trying to help me get out of this situation, only to defend the sale and convince me the car is fine. He kept using the word "now," clearly trying to deflect from the fact that my concerns are about the car's safety moving forward, especially after the reports we received from both dealerships and the future costs we will incur. Hello? We're in bankruptcy! We cannot afford any more maintenance for a car we have had for three months!!! So the truth is Ash Auto is like any other used‑car dealership. Once the sale is done, Ash Auto is done with you too. The warmth and compassion they show upfront disappears the moment you need real help. If someone refers you to Ash Auto because they "work with bankruptcy clients," stop right there. Do your own research. Google local options. Go see the cars yourself. Don't let anyone pressure you into buying sight unseen. I wish someone had told me that, because while Ash Auto got their sale and their payment, we're the ones still dealing with the fallout, both financially and emotionally. I really hope this helps someone. read more

sold me a car and it wasn't disclosed it was in an accident. Jonas Ash is horrible, bad temper and tantrums. make promises they can't keep read more

Ash Auto Group - Car Dealers Near Me - Scottsdale, Arizona

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ASH automotive, Carrie works the front of the house, Jonah was the first person that I interacted with, he was great, he introduced me to his brother. Andrew, took off from there to find me my perfect car. Andrew asked me some questions, things I wanted, things that I did not want, things that were important. I felt that I no longer needed 4 Wheel Dr., I didn't care about a sunroof, but I love the color blue. In a matter of time, he was on the computer, researching, he found me my blue car, tan leather interior. This is my kind of company, they have great morals, integrity, they do business in a handshake. If you can't do business that way, you shouldn't be in business! I not only WOULD I RECOMMEND them, every recommendation they do business with, have been stellar and they do business the same way. I'm glad that I've found you two. read more

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I usually do not leave reviews. However, I think this is necessary. In the beginning I had a great experience with my Sales Associate ( Keith) he was very attentive and follow-up with me almost every couple days. He was very informative and answered all my questions in purchasing my car. However, it shows that once you sell someone a car you leave them hanging! I got my car dropped off in CALIFORNIA. Not once during the time spent talking to my sales associate he had failed to informed me that I should be expecting a folder of paper work in my vehicle once it was dropped off. I was left with a temporarily license place. I reached out MULTIPLE TIMES ( text message, phone call, left a voice message until the mail box was full ) In regards to the update of my License plate BTW it is NOW expired at this point. I kept getting tossed around the bush and no one knew where or what the status of my lic place. I finally got a call back early December stating that there was forms that needed to be signed... and it was sent via email. Given they have sent it twice in the first two months to my email address but, it was in the Spam folder. WHY DIDN'T ANYONE TELL ME I WAS EXPECTING AN EMAIL WITH DOCUMENTS TO BEGIN WITH. Which explains the fact that THEY NEVER LEFT A FOLDER WITH MY DOCUMENTS IN MY CAR ONCE IT WAS SHIPPED TO ME. Let's just say your client never got to those emails or seen them. Why wasn't this explained to me that I should be expecting an email from Ash Auto group for documents that needed to be signed to begin with! It is now DECEMBER 2022 at this point. I was then informed that I needed those documents reviewed signed and had to get a smog check for my car. I got a call from Allison ( which was very sweet ) which reminded me 3 times to get it signed and mailed back. At this point I was going through a family emergency that need to be taken care of first. SO NOW THIS IS ON HOLD. I called Ray Marin- and explained my frustration. He reassured me and walked me through the process in what I needed to do to get my lic plate. I asked them to reimbursed me the smog check fee. Since no one told me until later that I also needed a smog check in addition to signing the documents. Which he granted. In JANUARY 16th, 2023 I finally got my car smogged and documents signed I asked her " IS THIS EVERYTHING YOU NEED" Allison responded with a text message saying that is all I need ( I provided a copy of my smog paper, and signed every document ) It is now February 2023 ( I BOUGHT MY CAR IN LATE SEPTEMBER BTW ) I get a call from Ryan, and he tells me that my forms is incomplete two forms needed to be notarized & also a form needed to be complete from the DMV. WHAT! Can you imagine how I am feeling at this point. I've now talked to 3 team members and I am barely finding out I need two forms notarized and I need to go to the DMV to get it signed. I am beyond livid at this point. Ryan, was super professional and apologized. I sent him all the screenshots of messages with the interactions with last sales associate. Now, we are back at square 1 I need to book an appt with DMV. I really hope you this team takes more value in just selling cars. Explaining important information like asking your client to do X,Y & Z. and going in full details of what is expected is so important. TRANSPARENCY IS KEY!!! I hope you have a better experience than I did. Please ask ALL your questions document everything and every phone call. read more

Im very disappointed with this dealership. At first conversation was great I was promised to get the help I wanted and needed in finding a car after my bankruptcy. And the sad part is I actually believed it. However weeks went by with no contact. I would follow up asking for an update and it was just excuses after excuses as to why there was no response and no help until they completely ended up ghosting me. Thankfully God knew I needed a vehicle for my kids and led me to check out other options since that's how I was being treated by this company. I ended up going somewhere else and I was able to get approved for a beautiful car that I was waiting so patiently for WITHOUT Ash Auto Group's help. I don't recommend this dealership to anybody whatsoever. Unfortunately they pick and choose who they want to help and if it benefits them or not. I wanted to leave this honest review about this company just in case you're going through the same thing I was going through. If so keep looking this company is NOT the only option I promise. Ash Auto Group please do better by your customers!! read more

Had a great experience with Ash auto, me and my husband had filed chapter 7 and we opted to surrender my current vehicle. We didn't know our options but our attorney recommended Ash auto. So glad they did, we got a wonderful vehicle and with monthly payments that are within our budget. We love our 2018 Kia Niro! read more

had a mishap when it came down to communication about paystubs, but after reading my last review both keith and the owner reached out and made it right, actually stole me away from another dealership that i was in the process with. But if anything happens during your vehicle process don't hesitate to call the owner and Keith as they both have my respect and did everything in there power to reel me back in and they are both awesome in my books. Thanks guys and I will let you know how the vehicle is when i receive it. read more

Great customer service and they went above and beyond to help me find a car I really liked and payments that worked for me. Would def recommend them to anyone looking for a vehicle read more

Ash Auto Group is the best place I have purchased a car from, I would absolutely recommend them as they took care of me on all levels. You can tell they truly care about their clients and will do whatever it takes to give you a safe and clean car. I have always hated the car buying experience but my mind has changed. Thanks to the whole staff for such exceptional service! read more

Buyer Beware . Don't do it . I bought two cars June last year . Both cars have had the same issues. Evaporator core needing to be replaced. Coolant leaks . Car corrosion and rust issues . Here are some pictures of what my car looks like with orange rust and corrosion. I'm from Florida , so that's not normal to us . My car is in the shop again for car a/c problems , getting the evaporator core replaced for a second time and this time the actuator needed replacement as well . Sure they give you warranty , but these problems started happening within two months of owning the cars . Both cars also needed breaks replaced ( apond arrival) Had you told me it was just one car , but both cars!. Now my driver side seat belt retractor is broken . I have owned many cars in my life , I have never had so many issues . Buyer beware ! Not to mention the car paint problems both cars had , you can see on the photos of the website make the cars look great, but if you are out of state you are trusting them to not be shady !. My whole front on my car needs paint . Lesson learned !! If you are from out of state , DO NOT BE FOOLED by the website . both cars have a negative equity of $10,000 , so we are stuck!!! car problems keep on coming . I wish I would have waited . WORST car experience ever!!! ^*^^^ In response to the reply from the owner , both cars continue needing to go to the shop for repairs !!!. As towards the blame towards the transport company both cars arrived with the car windows up . What is the explanation for both cars having a/c problems, and coolant leaking problems . ? There is only so much you can blame on the transport company !! Both cars continue to require mechanic work and we speak both cars are in the shop for repair work !! It's been a year this past June I got both cars !! Poor business !! I would never recommend your business for car purchasing . I can't imagine the $1000's out of pocket if not sold without warranty . The cars continue needing repairs and mechanic work leaving us carless weeks on end . If you told me one car , but "" both cars "" . For those of you reading from out of state , or even within state please research and check out the car properly , this is our terrible experience with two cars bought June 2023 . Not only are we negative equity but the cars are continuous needing to go to the shop for major issues . Leaving us each time two weeks without a car . I have receipts to prove . I would not recommend doing business with this company . BUYER BEWARE !!! run ....as of right now my car is in the shop going on a month and my daughters car is in the shop!!! Clearly a clean carfax is not enough ... read more

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Was referred here. Got a call the same day I expressed interest. Spoke with Yvonne, she seemed eager to help. I sent her all the documents she requested and haven't heard from her in 3 weeks. I've called her call and emailed her and got no response. Tried calling the dealer and got nothing as well. Is this how you treat potential buyers? Luckily I found another dealership that was happy to take my business, drove off the lot with a beautiful car. So no thanks on this dealer, GO TO BILL LUKE!!!! read more

It's been 6 months since I have financed this car with ASH. They filed to get my plates. 6 months later, I still haven't received my plates. I should've know since the sales guy said "the paper plates are good for a year" and I'll get them in mail ASAP as a red flag. The car headlights pick and choose when they want to work. Found out this car has a known issue with high theft and engine recall that was never disclosed to me at time of transaction. Anxiously waiting to get out of this vehicle as soon as I can. read more

I 100% HIGHLY recommend Ash Auto Group! They absolutely went above and beyond for my family and I. I was extremely pleased with how quick and easy the process was. The best car buying experience hands down! read more

Ash Auto Group - Car Dealers Near Me - Scottsdale, Arizona

Less than zero rating this was the worse experience of my life. My application was the contract and now I am stuck with a vehicle that I do not want . I was never allowed a test drive nor did I see the vehicle prior to it being delivered to me. It was listed as a SUV and its a crossover. I advised when I first saw the vehicle that I was not happy and that I did not want the vehicle. My application was signed 11/2022 the car was delivered 12/9 was told that my acceptance was 11/22 (THE APPLICATION) I tried to return the vehicle and I was told my Keith that he will try to resell the vehicle and apologize for Ryan being shady. He stated the Ryan was no longer their but yet I am still stuck with this vehicle that I do not want and cannot afford. This was a bankruptcy transaction and I was fully deceived with the process and delivery of this vehicle. read more

Ash auto group is the best they work with you they are courteous they are Lots of patience and lots of options you just have to be honest with them the car are excellent you will be very happy with their service. read more

Just bought a 2016 White Porsche Macan S from Ash Auto Group (Ryan Zimmer) on Friday the 13th, 2019. What a great experience, relaxed atmosphere, TOTALLY DIFFERENT THAN GOING TO LARGE DEALERSHIP!! Ryan and his partner, Andy, are super chilled, no stress, and for what I was looking for, I couldn't find a better price on a car that was as clean as the one I bought. Wife and I already owned a 2016 Black Macan S that we bought from a small luxury dealership in Tempe (which I will never return to), so I was already familiar with the vehicle and didn't need any Sales Pitches which Ryan accommodated. Ryan told me about the maintenance of the vehicle since he had it in his care, AND GAVE ME THE PAPER RECORDS. That doesn't happen often. Ryan and Andy told me I could have saved myself a lot of headache as these guys have the inside track with Porsche for vehicles coming off lease and I could have just told them what I was looking for and they would have done the rest. Ryan was easy to work with on price/document fees. I don't want to give my deal away, but let's just say, Ash Auto Group is not trying to make $$ off of every Title/Registration/Loan piece of paperwork that crosses their desk. I think I got robbed when I bought my last Porsche a few months ago when I compare the documents ;-0 Ash Auto Group also offered up the names/numbers of some of the Porsche Experts here in the Phoenix Area as I will need regular maintenance done. The Scottsdale Porsche Dealership nickname is Whole Paycheck (taking that from Whole Foods) if you are not careful. Thanks again Ryan and Andy and I will be recommending you to friends and family!! read more

To start off i HIGHLY DO NOT recommend this company for anyone PLSSSS do research. Me and my mom both got a car from this company and as soon as we received these cars they came filled with orange dust. Sure they fixed it and got it detailed but that doesn't change the fact that still a year later, it's still literally everywhere behind all the cars plastic parts. Not only the dust being in every crack and being unable to remove not even with detailing (and they say my moms windows must have just magically been down while delivering but how does that explain how BOTH the cars had the same dust behind every interior plastic MAKE IT MAKE SENSE!!) .... but we had instant problems not even 2 months of having these cars. First my car had a bad tms sensor, my front bumper came falling apart on one side, scratches on the doors, then a coolant leak, then my EVAPORATOR needed to be replaced. Not to mention i literally had to replace my breaks because as soon as it arrived they were in bad condition. Every month there's a problem(they are not old cars these are 2018 cars with low mileage) We have had these cars literally a year in june of 2023 and every month me AND my mom have had to have repairs and fixes nearly every single month. And all these problems i listed are SOLELY on behalf of my car. And sure there's "warranty" but at what cost if every month the car is at the shop for 2 weeks minimum. As soon as i sit back and think my car is all repaired and ready to work, another problem pops up. AGAIN not to mention.... the car value is significantly low and i am stuck in thousands of negative equity($10,000). To get out of this mess i need to pay $8-10k up front. So please everyone reading this FIND SOMEPLACE ELSE! i cannot stress this enough it is not worth it do yourself the favor and listen if you don't want to be stuck in this mess. read more

Ash Auto Group provided my wife and I an excellent car purchasing experience. I work in Outside Sales, and through my company, we have a program to offer points In buying a car through CarGurus. I found the car I liked at a very reasonable price and went for it. Within minutes of inquiring, I received a text from Ryan the GM. We test drove the car the next day and from there the process was smooth and simple. This is a small auto shop and they do a great job fielding the questions, resolving concerns, and providing transparent information. The purchasing process to no more than 20 minutes once we got to the office and a breeze to make it all happen. Definitely recommend! read more

Ryan at Ash Auto Group truly cares about his customers and ensures they are confident and satisfied about their purchase. He fixed any issues that came up during the first few weeks of having the car. Bumper alignment, missing chrome molding, brake resurfacing, were all fixed and paid for by Ash Auto Group. I'll definitely consider doing business with them in the future! read more

I just bought a 2017 Honda Civic from ASH Auto Group. It was quick, painless and the car was as described on their website. I highly recommend ASH Auto Group if you are in the market for a quality, used vehicle. No hidden fees or dealer add ons. read more

I've purchased a lot of cars in my lifetime, and my experience with Ash Auto Group was a great one. The website is great. Setting up an appointment was easy. Our customer service experience with Jonas was very positive. The negotiations were smooth and we left with a great car. Nice honest people. Would buy from again! read more

Great people to work with. I dreaded going to buy a car, but my wife and I got the car she wanted at a great price.

⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ If I could give this company zero stars I would. I had the worst experience ever in a car buying experience from every person I have been in contact with there. The guy that was assigned to me as my sales person did nothing for me and made me feel like I was pretty much doomed with my situation, he even requested credit from the company of the current lender that I filed bankruptcy on and then laughed it off when I asked him why he did that. Also they call him the credit king because he supposedly can get anyone approved but he made me feel like he did me a favor because the last lender approved me as a favor to him. I apologize for the length of this but buyers need to be aware of this company. They have very little inventory and he said he could not get me approved for the car I wanted and then he said because I couldn't find anything on the website, he would walk the inventory that they had on their lot the next day and he would get back with me. I gave him two days by the third day I went to their website and got one of the owners phone number and texted him and told him about my experience and he replied right away and said that he would have the manager call me the next day and instead the manager had the same salesperson that I no longer wanted to work with call me and offer me what they considered an awesome deal and they would throw in an extended warranty and then said this was it and I needed to make a decision quick. So out of desperation and thinking that it was pretty much what I was looking for except the color... I took the deal. I was trying to give the salesperson another chance being that I was now buying this car but he would not return calls or text and I finally told the manager I no longer wanted to work with him. The manager sent me the paperwork to sign and this car was $5000 more than what I was told, I found that I was paying for the extended warranty, I was paying for the shipping of the car and whatever else they threw in there but somehow could not get me approved for a car that was $1000 more that had very low miles and still had a warranty It took them weeks upon weeks to deliver the car to me and when they did the door trim was damaged and I was able to prove it happened on their lot and the manager agreed with me through text that the damage was fresh but will not talk to me now, he stopped answering calls and text after I presented the photos. I spoke with another guy there, the one who does the title paperwork and the plates back in October and here it is January and I'm still waiting for my plate and I called secretary of state and they have no record of my vehicle they said they have not received any paperwork for me so I called the guy back and he said paperwork was sent a month ago and he would look into it and still no call or text back. I have never in my lifetime had to deal with any dealership as shady as them and would not recommend them to anyone, EVER! I work in the automotive industry and I have never seen such unprofessionalism. read more

I love Ash Auto in Scottsdale! They literally made this so easy! They didn't have me sitting or waiting around for 3 hours with a hard pressed sale! They are such good guys, very professional, and there isn't a huge building with a zillion people on the payroll, so they can keep car costs down and even give very good trade in values - you WILL NOT get that from another dealer. Their cars are good and they stand behind them. I SERIOUSLY WILL NEVER go to another big dealer again - ONLY Ash Auto and I tell everyone I know to come here - it makes ZERO sense to go anywhere else when they can get you the car you want, for cheaper and easier. Call Ryan and get your car here. read more

When I started working with Ash Auto I thought I knew what I wanted. I knew the Budget I was going for and I didn't think I could get a car with all the latest features like adaptive cruise control, AppleCar Play and lane keeping assist for what I wanted to spend. They were patient, friendly and really took the time to listen to what I was looking for and exceeded my expectations by finding me a car within my budget with All-The-Things. I'm absolutely thrilled with my new ride and Ash Auto exceeded my expectations. Thank you guys for being awesome! read more

I was in the market for a new vehicle and Ash Auto was a recommendation. I gave them a call and that's when I met Ryan... Ryan is super sweet, understanding and really cares about his customers, something you hardly ever hear of. I hate shopping for cars but he made it a very nice and pleasant experience! I would highly recommend him to friends and family. This man will go above and beyond! Thank you for everything, Ryan! read more

Quality company. Jonas & Andrew took good care of us. The purchasing process was stress free and quick. Highly recommend.

I, of course, was car shopping when they were closed. Ryan, however, responded instantly to my message and then met us after hours and allowed us to test drive the car. He answered questions and was not pushy at all. Ryan was quiet and seemed a little shy....but then again, I did wake him up from a nap outside of office hours....so, there's that. Overall, I feel it was a fair price for the car. I bought used and it wasn't in perfect shape, but it was less than other similar models in the area. I would highly recommend if you are looking for a different kind of car shopping experience. read more

Ash Auto really took the stress out of a stressful experience. This was hands down, the best and easiest car buying experience I've ever had (this is my 4th vehicle). Ryan was great! He was patient and answered my thousands of questions. It was obvious he was really listening and trying to find exactly what you wanted because I liked every option he found (and they were all in my price range)! I bought the car back in November and they were able to get everything moving quickly so I could get it before Thanksgiving! Awesome customer service, quick/easy purchase process and I love my car. read more

I worked with Andy and Ryan to purchase my dream truck. I had multiple terrible experiences with traditional dealerships. Andy and Ryan took care of me and most importantly, they were FAIR. You'll be hard pressed to find people in the auto industry that will be transparent and fair and kind in how they sell you a car. I definitely recommend ash auto group to my friends and family. Big thanks to Andy and Ryan. read more

Great place, family owned. I got my Acura from here a few months ago, was very honest about everything and offered to show me the car fax. Gave me a great deal compared to most places! I'm now reviewing because they offer to advertise my car and sell it for me, obviously I tried it and got a great deal on selling it as well. They are currently searching for a car that I wanted on the auction house. Andrew and Ryan have been very helpful. I have had a few bad experiences buying a car and they have earned my trust. I recommend this place!!! Just because they do not have it in the back doesn't mean they cannot get it, give it a try! read more

Great little dealership in North Scottsdale. Tremendous service follow up and great prices. They will find you the car you want at the price you want. Very reputable easy to buy from no haggling necessary. Get your next car from these guys. read more

Ryan at Ash Auto did a great job assisting our company locate the perfect truck. He kept me in the loop throughout the entire search process and was not pushy once he found a vehicle. I enjoyed the consultative approach to purchasing a used car. read more

After an accedent that left my vehicle totaled I was shopping around for a Jeep patriot that would get me to and from work untill I could afford the vehicle that I wanted. Doing a quick check on the VIN and getting the free vehicle report to come back clean I was initially happy about the aforability. Come to find out when I was buying the vehicle I wanted that the Jeep was flagged for structural damage in a paid report at an auction where the Ash Auto Group had picked it up. They failed to disclose any of that to me and with the knowledge of structural damage the value of the Jeep was significantly less than the price I paid to Ash Auto Group. This is completely discussing sales practice. I suggest you stay away from these shaddy dealers! read more