My son bought a used car from Cactus Jacks. He's in the Autism spectrum and has memory problems…read more The interest rate is terrible, and he can't afford to pay rent and is homeless. He inquired about selling the car back and was told he would have to pay 3000.00, he can't afford rent how can he pay 3000.00. Initially when he was in buying the car I received a call asking did I know him. I didn't get any information of who was calling me, only when I said yes, I was quickly hung up on. It's getting very hot outside and he has been sleeping in his car since October. He would like to return this car without having to pay the 3000.00 that he doesn't have. I would not recommend this dealer to anyone. Laurie Lindvall

My experience with Cactus Jack's was extremely disappointing and stressful from beginning to end…read more I originally purchased a vehicle from the Surprise, AZ location. While test driving the car, I noticed that the heat did not work. I was told this would be repaired. Shortly after getting the car, I took it in for an oil change and was told there was a small oil leak, and the airbag light also came on. I had been told when purchasing the vehicle that it had not been in any accidents, but after further investigation it appeared that the vehicle had previously been involved in one. Before going to Surprise, I also dealt with the Country Club location. My interaction there with Liz was not a good experience. I felt rushed and pressured into accepting just any vehicle, and when I had concerns I was basically told that I shouldn't expect much more from a used car. When I went to the Surprise location, Pedro in customer service was actually very helpful and professional. Unfortunately, the vehicle itself still had multiple issues. Eventually I was told to come pick up the car because it was "ready." However, when I arrived, nothing had truly been fixed. The heat still did not work, even though they said they had replaced the thermostat. When running the A/C there was a strong smell like burning wires. I was also told the oil leak wasn't actually a leak but leftover oil from a previous repair, and that they had simply cleaned the area. Things escalated when I spoke with Mark, the manager at the Glendale location. When I explained that I was not comfortable keeping the car due to the unresolved problems especially the airbag light still being on, which means the airbag may not deploy in an accident he became very dismissive and argumentative. Instead of addressing my concerns, he suggested that if I wanted a car with no issues, I should buy a 2026 vehicle. I was also told that what I was experiencing was just "buyer's remorse," which was frustrating because my concerns were about safety and unresolved repairs. The interaction became uncomfortable and unprofessional. I felt disrespected and dismissed while simply trying to explain the issues with a car that had been in the shop longer than I had actually driven it. I eventually made it clear that I would not accept being spoken to that way and requested either a vehicle exchange or a refund. At one point I even saw another customer successfully switch vehicles, so I believed that was a reasonable request. I contacted the original location where I purchased the vehicle to explain the situation. After several conversations with different employees, I was ultimately told to bring the vehicle back and that I would be refunded. This entire experience left me shocked and disappointed. Purchasing a vehicle should not involve this level of stress, dismissiveness, and lack of accountability especially when safety concerns like an airbag warning light are involved. My advice to anyone purchasing a used vehicle: take your time, inspect everything carefully, check for leaks, test the heat and A/C, drive the car at different speeds, and pay attention to any unusual smells or warning lights. Don't feel pressured into making a decision because you need a vehicle quickly. Based on my experience, I would rate this company zero stars.

This location is outstanding. Every time we visit, the service is consistently excellent and the…read morestaff truly knows what they're doing. It's easily my favorite location. I especially want to give a shout out to Koa, who absolutely deserves recognition. Koa was knowledgeable, professional, and provided extremely useful information while helping us with a cashier's check. Huge thanks to Koa and the rest of the team for delivering real value and great service. Respectfully, Jacob S.

Needed a document notarized…read more They always provide fast, friendly service with a smile, whether you need paperwork notarized, make a deposit or withdrawal, or set up a new account. Staff always put the customer first.

Seamless transaction. Vehicle was very clean and matched description. Owner is honest and reliable…read more I've never purchased a vehicle from a small auto dealership and I will say Myrick Motors was a great experience. He has several trucks on the lot with good prices. Highly recommend!

Bought a 1998.5 Dodge Ram 2500 from Lee Blanton. He informed me his diesel mechanic would do a…read morediagnostic and send me the report. After a clean report and a replaced lift pump, the truck was shipped to me. When I received the truck, there were issues galore, including not being able to start it. All fluid levels were low, including the oil, power steering, and brake fluid. I took the truck to a real diesel mechanic that did a real diagnostic and informed me that the ECM and VP44 would need to be replaced, totaling around $5,000. After checking with Lee, I agreed to have the truck fixed. You might think Lee paid me for the fix to the broken vehicle he sold me, but you'd be wrong. I received a total of $2,500 from Lee (an admission of fault) and was told that it was more than generous and all that he was going to reimburse me for. After trying to get in touch with the "boss", Lee informed me that it "doesn't go any higher than him". I would avoid this dealership at all costs and be extremely careful with trusting anyone who works there. My truck ended up costing my 27% more than I had expected because of this issue. The diesel mechanic they use is either complicit in this or is totally inept.

My Desert Financial Credit Union Nightmare My wife died on…read moreOctober 25th, I lost my job a week later, and I have a daughter on disability. She had accounts that did not have my name on them. I'll skip to the end. After multiple attempts, each time receiving a different answer and incurring legal fees, it came down to bringing my daughter to the bank to cash in an IRA that was less than $1000.00. They gave us a check. For SSI Reasons, she has a cap on how much money she can have in the account, and it was already over the cap. I took her across the lobby to cash the IRA check, and they refused to cash it. On the good side, I was able to buy my wife her headstone. The final problem was my daughter's account that holds SSI money. I had to go to the SSI office to get a letter stating that I'm the party responsible. I returned the letter and tried to have the account changed so I could gain access. They told me that I had to wait until they heard from SSI. I called SSI, and they said that any existing money was between D.F. and me. I checked the account online; my name was on it. I went to the credit union, and they told me I still didn't have access. I had to beg her for her back rent money. Too: Desert Financial Credit Union, you win. Keep the money January 29th, I'm going back to SSI and having the deposit moved to another Credit Union I can trust. At least you won't get anymore. I'm selling my house and will cover expenses until she gets caught up. If Desert Financial says, "I'm making this up," they have a record of each visit and can publish it. To Desert Financial If you want to sue me? Save your legal fees, I'm protected by poverty

I was a customer for over 20 years. I lost my home due to Desert Financial not honoring a court…read moreorder to remove me as being responsible for a loan that was not in my name. I am requesting my family to also cut ties with this fraud of a bank. They are rude and disrespectful. I don't recommend using them.

They make dream truck that exceed all expectations I truly love the trucks in their inventories…read morenation wide. My next purchase will definitely be coming from AZ or TX.

To the response that spacers are not used in the lifts at Lifted Trucks- here is a photo of the 6"…read morespacer that has caused excessive strain on the surrounding parts and now costing me thousands at 30k miles to replace shocks and struts. Buyer be aware of what you are purchasing. I did not know anything about this until another lift shop educated me.

We purchased a vehicle from them. The check engine light came on and it was taken back to them and…read morethey said it needed a part, they wouldn't tell us what the part was and cleared the code. The light came back on and they said to bring it back, they said it needed another part but had to order it. We have tried for a year now to get them to fix this issue and now they are out of business and the phone is disconnected. What a total scam and the car needs a transmission which is roughly 6k. No wonder they didn't want to fix it and just kept clearing the code making it seem like they were fixing it. We have filed a report with the BBB and the AZCC.

I have bought cars from Calvin the owner since 2015 no matter what I was going through credit wise…read morehe will bend over backwards to get u a car u want and not take advantage of you!!! The cars were all excellent they stand by their word I love the whole family and have been sending people to them for years he turns no one away!!!

I've been banking here for years, every time I come to this location the tellers are so rude. I…read morewent in today for a problem with my account that I didn't understand. The teller I got was so rude and made me feel like I was stupid. I won't come back to this location. Sorry for inconveniencing you.

I want to cash a check from a friend. They charged me 7.00 to cash a check. How much money do they…read moremake ??? Really necessary to charge 7.00 to cash a check. Not going there again on purpose

Took out second mortgage. Have had nothing but issues with this credit union since I got the loan…read more It's almost impossible to get a straight answer from anyone. I've made three or four calls to them, each time spending an hour or more and never really getting an answer. Terrible customer service. Would never deal with them again. Don't know how they can claim #1 Financial Institution. They must rate themselves.

If you had asked me 2 years ago how I felt about Arizona Federal (now Arizona Financial) I would…read morehave had nothing but 5-star things to say. However, as of today, I no longer want to be a customer of theirs. I purchased a car from them with an amazing interest rate 2 years ago. That car was stolen, and ultimately deemed totaled, by my insurance company. I purchased a new vehicle (again through them) and, while that process was smooth, thank you very much to our CIC and the new economy... the interest rate is terrible. They were completely unresponsive / non-compliant with my insurance company and their title broker in getting information back to them. It took over two weeks to pay out my claim (meanwhile racking up daily interest on both vehicles and two insurance payments) from my insurance company because they were awaiting paperwork from AZFCU. My claim has now been paid in full - and sitting with them - for a week. The car is still racking up daily interest, as is my new vehicle, and I am not able to submit for reimbursement on my tags until the lien is off the vehicle. The icing on the cake was waiting for 45 minutes on hold today to be told, "Oh, sorry, our system is down," by someone clearly not in the United States when they finally picked up. The second everything is settled (they owe me GAP money and a refund for my additional coverages) I am refinancing the car away from them and closing my accounts. What a nightmare.

Can't say enough positive things about my experience with OneAZ. Briana Hughes worked with us…read morethrough a challenging out-of-state car purchase and was highly professional, patient, and knowledgeable. Very competitive interest rate and no payments for 90 days. Couldn't be more satisfied. Bruce P.

I joined in 2006 and for years and years I never stepped foot at a branch. Due to personal matters…read moreI have visited this branch about 4 times in the past few months. The staff is very friendly and professional. Briana Hughes has helped me greatly. I stopped by for a complicated personal matter and she was caring and compassionate, and helped me find a solution for my issue. They provide some additional services for members, which include document shredding, and cashing out coins (with no fee if you select gift card).

Great service and excellent people ! They helped me with no problems or hiccups, felt cared for the…read morewhole time ! Thank you Dionte

While the service at this DFCU general meets expectations, the fact that the branch is located…read moreinside Walmart is a huge inconvenience for those members who neither patronize Walmart or wish to deal with the hassle of finding parking and dodging traffic in the summer heat. Given the explosive growth of the Norterra (85085) area, DFCU would be wise to build a standalone brick and mortar location, or at least install an ATM similar to other financial institutions in the Norterra area which allow you to quickly conduct your transaction.