I was able to get my checks cashed as well as a new debit card because mine had been stolen. The…read morebankers were super helpful and respectful

Needed a document notarized…read more They always provide fast, friendly service with a smile, whether you need paperwork notarized, make a deposit or withdrawal, or set up a new account. Staff always put the customer first.

Briana my Lender was able to help secure me the lowest interest rate in Arizona, and she made the…read morewhole process so easy. My girlfriend in the previous year also had a wonderful experience here, so I had to check it out. I'll be back for my next vehicle. She also helped guide me in efforts to better my credit score. They really do take care of you here!

Anthony, Alejandra, and Bri are always so helpful at the teller line, and Heather and Bri were…read moreamazing in opening my new savings accounts for my wedding funds!

Great service and excellent people ! They helped me with no problems or hiccups, felt cared for the…read morewhole time ! Thank you Dionte

While the service at this DFCU general meets expectations, the fact that the branch is located…read moreinside Walmart is a huge inconvenience for those members who neither patronize Walmart or wish to deal with the hassle of finding parking and dodging traffic in the summer heat. Given the explosive growth of the Norterra (85085) area, DFCU would be wise to build a standalone brick and mortar location, or at least install an ATM similar to other financial institutions in the Norterra area which allow you to quickly conduct your transaction.

I was with Arizona Financial for 10 years, I opened an account when it was still Arizona federal. I…read morenever had any issues until there was fraud on my account and for some reason this branch acted like it was my fault. It took me three trips in to get it fixed because the first time I went in the woman refused to change my account number because "that's last resort". After a second time I had to go back in again and they changed my account number. I asked about my rent because I had paid it but it hadn't pulled from the account yet. I was told it was fine and they would manually push it through. Well, that wasn't true because my rent bounced back. I had to go get a cashiers check and they told me they would refund the fee I was charged for the rent bouncing back, which they didn't do. I finally called and just had them close my account. What's crazy is the call center employees are all nice and really helpful, but getting to talk to one is normally about a 45 minute hold. The branch employees need better training or at least learn how to act like they care about their customers. But hey, USAA is a better choice anyway.

Took out second mortgage. Have had nothing but issues with this credit union since I got the loan…read more It's almost impossible to get a straight answer from anyone. I've made three or four calls to them, each time spending an hour or more and never really getting an answer. Terrible customer service. Would never deal with them again. Don't know how they can claim #1 Financial Institution. They must rate themselves.

My Desert Financial Credit Union Nightmare My wife died on…read moreOctober 25th, I lost my job a week later, and I have a daughter on disability. She had accounts that did not have my name on them. I'll skip to the end. After multiple attempts, each time receiving a different answer and incurring legal fees, it came down to bringing my daughter to the bank to cash in an IRA that was less than $1000.00. They gave us a check. For SSI Reasons, she has a cap on how much money she can have in the account, and it was already over the cap. I took her across the lobby to cash the IRA check, and they refused to cash it. On the good side, I was able to buy my wife her headstone. The final problem was my daughter's account that holds SSI money. I had to go to the SSI office to get a letter stating that I'm the party responsible. I returned the letter and tried to have the account changed so I could gain access. They told me that I had to wait until they heard from SSI. I called SSI, and they said that any existing money was between D.F. and me. I checked the account online; my name was on it. I went to the credit union, and they told me I still didn't have access. I had to beg her for her back rent money. Too: Desert Financial Credit Union, you win. Keep the money January 29th, I'm going back to SSI and having the deposit moved to another Credit Union I can trust. At least you won't get anymore. I'm selling my house and will cover expenses until she gets caught up. If Desert Financial says, "I'm making this up," they have a record of each visit and can publish it. To Desert Financial If you want to sue me? Save your legal fees, I'm protected by poverty

I was a customer for over 20 years. I lost my home due to Desert Financial not honoring a court…read moreorder to remove me as being responsible for a loan that was not in my name. I am requesting my family to also cut ties with this fraud of a bank. They are rude and disrespectful. I don't recommend using them.

Sierra Pacific is the place to go for car loan, 100%!!!!!…read more Terri is the super star and forever my hero. I had a very stressful situation in a span of 2 hours and she totally solved the problem. I would recommend Sierra Pacific going forward to anyone who has any type of banking needs. Depending on the time of year you visit or open a new account, they could be offering attractive perks as well!

If you are looking for a car loan, Sierra Pacific Federal Credit Union should be one of the 1st…read moreplaces you check out. Working with them is a breeze and they offer incredibly competitive rates. I had the pleasure of working with Terri and she was very communicative, answered all of my questions quickly, and provided me with great advice. Her service was impeccable and it really made the loan experience simple and easy on my end. I 100% recommend using Sierra Pacific for your loan and banking needs - you will not regret it!

Just the best car buying experience in my 60 years. Nice…read morepeople no bullshit no upsell no hassles with extras or warranties. Also knocked 1k off to help with tax and license.

Bought a 1998.5 Dodge Ram 2500 from Lee Blanton. He informed me his diesel mechanic would do a…read morediagnostic and send me the report. After a clean report and a replaced lift pump, the truck was shipped to me. When I received the truck, there were issues galore, including not being able to start it. All fluid levels were low, including the oil, power steering, and brake fluid. I took the truck to a real diesel mechanic that did a real diagnostic and informed me that the ECM and VP44 would need to be replaced, totaling around $5,000. After checking with Lee, I agreed to have the truck fixed. You might think Lee paid me for the fix to the broken vehicle he sold me, but you'd be wrong. I received a total of $2,500 from Lee (an admission of fault) and was told that it was more than generous and all that he was going to reimburse me for. After trying to get in touch with the "boss", Lee informed me that it "doesn't go any higher than him". I would avoid this dealership at all costs and be extremely careful with trusting anyone who works there. My truck ended up costing my 27% more than I had expected because of this issue. The diesel mechanic they use is either complicit in this or is totally inept.