I came in to sell my Jeep and I know you get more for your money selling it private. However I took…read morea chance and went to Autonation. I was greeted right away and was helped by Lona and Floyd. We only discussed the selling price twice and I felt it was a fair offer. The location is clean and they offer you coffee or water and I know I got less selling to a dealer but not dealing with title paperwork on my own was not what I wanted to deal with. So overall my experience was great.

I sent my info to sell my vehicle, internet Sales person named Abe contacted me and was very…read moreinterested in seeing the vehicle. quoted a price and I we discussed that it was 1 1/2 hour drive for me but he said it would be worth it. when I arrived Abe passed me off to a manager, That's when I knew I was going to get scammed! sure enough the over the phone # was thousands less and they had to really nick pic to find anything to reduce the offer. So if you ever go do Not work with Dis Honest Abe. And his Manager. Total POS's Drove down the street to the competition and sold the vechile! I will talk down Auto Nation Bell Road Phoenix every chance I get! If I could leave a Zero star I would

Let's do this "I am…read morea business professional who hates dealership. But I happened to be at Bell rd Toyota this weekend getting some maintenance and this salesman AJ Lydon introduce himself while I was waiting. He was very low pressure, and answered all my questions before we ever talked about buying a new vehicle. He showed me a really nice Camry V6, only 40,000 miles, and when I drove it, I fell in love. We made the deal, he saved me money on my current monthly payment, and this car is way better than my last one. Excellent experience... Ask for AJ Lydon if you come in! Always take care of my day 1s

This is one of the worst dealerships I've ever been to. They are horrible. They lie about…read moreeverything. There are some serious problems with this place. Nobody calls back. They have horrible communications. They lie they sell you things that don't exist. They don't have a real manager. they have multiple sales people claiming to management, Don't ever trust anybody there named Ali or Dean. I wouldn't go there ever again the worst dealership.

Got a 2013 Dodge Dart for my daughter and they made sure everything was good with the car because…read moreshe will be driving it to go to college. The process was easy and the car was afforadable.

I bought a 2016 ram 2500 from this company and the truck has been nothing but a nightmare. 1, the…read moreoffice guy Wayne falsified info to the loan company saying it was a personal truck but it was a company truck on a company insurance. 2, after talking with Wayne about possibly backing out of the purchase before I got off the phone he muttered under his breath "freaken jerk". 3, the night I brought the truck home the ac actuator broke. I brought it back to them and they said it was fixed but that was a lie because a week later it did the same exact thing and failed. 4, a week after I bought it the truck started to have death wobble and is barely drivable. 5, now the window has fallen off track and the system inside needs to be replaced. I've been holding out on writing a bad review but the window falling and leaving the truck vulnerable to break ins is the last straw. I wish I never did business with this company in the first place.

I purchased two cars from Timmy. This is a family owned shop that is honest and been there for…read moreyears. I highly recommend Stopping by if you're looking for a vehicle at a decent price and good people.

An honest sales person at a used car lot. Yes it's possible. Come meet Tim…read more I paid cash for my vehicle and he worked with me on the price. He was friendly and not pushy at all. He let me shop and ask questions and was supportive of me making my own decision. If it were any other way I would have been gone.

Would like to give a big shout to the lovely ladies at Midway Nissan Nasha B. And Mihui K. For…read morelistening to me and taking care our issue with r roof rack that's what am talking about customer service and if I can give you guys more stars. I would. This is our third vehicle that we bought from Midway Nissan we did have little issues but they took care of them. With no hesitation thanks to the staff at Midway Nissan Bell Road.

DO NOT BUY HERE. Bought 2023 Nissan Rogue. Dropped it off to me. First day on highway 21 tire…read morepressure, no gps, phone echoes and shuts off. Called to have fixed. 3 hours they fixed NOTHING. SERVICE MANAGER: tells me NOT DANGEROUS to drive with that low pressure.. LIE YES IT IS , in this heat can cause a blow out and more. -Tells me car doesn't come with GPS. LIE -tells me I have to get a new phone to have it not echo. I have an iphone 11 Max. LIE Told my sales girl get this fixed or I return the car. Said she would on Monday LIE NEVER HEARD BACK in a week. So ..... I took it to ABC NISSAN Camelback. SERVICE MANAGER fixed ALL THE ISSUES in 15 minutes in my car!!! GPS, Phone, and added my husbands phone with BlueTooth. No echoes MIDDWAY does NOT CARE any further than the cash you put down. THEY LIE, service dept is INEPT and had the audactity to LIE TO ME I will NEVER EVER go back to Middway. GO TO ABC NISSAN.....AMAZING HELP

Nick and Shayla are amazing people and helped me get into my first new car! They provided legendary…read morecustomer service and made sure to walk me through everything I needed to know. Highly recommend!

Nick is a true gentleman car saleman Words can't describe how I feel about Nick he is honest and…read morekind to me He went backwards to make feel like a super client of his So wonderful to deal 5 stars is not enough because after we purchased a car from him He continues to help and make me at ease He went beyond and Carter to our needs Thank you so much When we need any cars again, we will go to his company first Thank you so much

Due to google reviews having a word count I can't get the full story out for everyone to see, but…read morethe good news is Facebook doesn't have a word count when posting to their reviews there. That being said this is by far the worst car buy experience I've ever had for about 37 different reason, they have dropped the ball more times than I can count and I've had to do a lot of follow up work to just get basic stuff done. They sold me a mechanically broken truck lots of worn suspension parts as well as a TQ converter that went out 1000 miles later, they messed up my paperwork at least 4 times and then made promises they couldn't keep more than once. Oh and to top it off they never filled my registration to the MVD so 6 weeks later I still have no plates and is no longer street legal because it expires tomorrow 10/28/25. I wouldn't recommend this place for a car purchase if it was the last place to buy in the PHX metro area. Please check their FB reviews before buying here! I'd give this place a negative 5 if I could. DO NOT BUY FROM HERE! Edit.... As of 11/7 I spoke with the owner because he wanted yo try a reconcile the situation, in the process he called me a perfectionist my expectations were to high for a 27k used truck and I was the problem and the outlier out of all of his customers. It was very insulting a rude and a huge waste of time due to him not responding after I sent him the final invoice of the repair bill to get the truck I owed for 1000 miles back on the road. 2nd edit... as of 11/20 he told me I never brought an of these issues up to him and his team and that It was my problem to solve. If you buy a vehicle be prepared to be screwed over the entire time.

My son bought a $27,000 truck from this dealership, and the entire experience has been a nightmare…read more He put down a $5,000 deposit, and the truck came with only a 1,000-mile / 2-week warranty. Before that even expired, he called the backup finance manager because something was clearly wrong. He was told, "Don't worry about it." At 1,023 miles -- just 23 miles past the warranty -- the transmission failed, along with torque and suspension issues. Major failures like this do not develop in 23 miles. He was also required to purchase an after-market repair warranty due to his concerns about potential repairs, but when he contacted the provider, they told him verbally that they would not cover anything because the issues were pre-existing and the dealership already knew about them. Based on everything we've seen (our personal belief), it feels like the truck may have been purchased with known transmission problems, flushed, and sold hoping it would make it past the 1,000-mile mark. The dealership said he could bring it back, but they're 50+ miles away, refused to cover towing, and refused to acknowledge diagnostic tests performed by a certified dealership closer to home. Their previous "repair" involved sloppy silicone work, a ripped headliner, and then they blamed my son. He ended up paying another $5,000 at a legitimate dealership to replace the transmission correctly. Then the worst part: Owner Steve Gaines called my son and offered to pay for the repair ONLY if he removed his 1-star review. If you look at other reviews, you'll see the same pattern repeated by multiple customers describing similar issues and the same behavior from the owner. We will be filing a complaint with the Attorney General's Office. I cannot recommend this dealership to anyone.

I will start off by saying that I'm not a hard person to please. I was very open and patient during…read morethis process and still had a horrible experience. I started my car buying Journey with Jose. At first everything was fine but in the middle of waiting to find out if another car was available, Jose left and did not come back. After about an hour and a half, Tiny came to help us out and was wonderful! After purchasing, I was told my car will have a FULL detail done... twice (I requested it multiple times due to the seats being very dirty as well as the center consul). I then waited a week and a half for my vehicle due to Jose continuously telling me that my car was being worked on (A/C was out).. when it was actually not. I reached out to Jose several; times after purchasing to ask about the progress and any updates. I then reached out to Tiny stating that I do NOT want to be working with Jose due to the lack of communication as well as the lying about the details of my car getting fixed. I then go to pick up my car after 10 days.. and my car interior was not detailed AT ALL. There's broken glass in the vents, and under the mats (they so call vacuumed) and well as old food crumbs and spills in the consul. After having to wait that long, I gave up just went to detail it myself. As a first time car buyer, I was super disappointed with not just Jose but AutoNation as a whole. Tiny was the saving grace in this experience but I will never purchase through this company again.

This was one of the most misleading and frustrating car-buying experiences l've ever had…read more We were told our "out-the-door" price was $41,334 - which any reasonable person understands to mean the total cost, including all taxes and fees. At no point did anyone clearly disclose that sales tax was NOT included. Only after the sale, when we went to register the vehicle in Nevada, were we hit with a large, unexpected tax bill that we had to pay out of pocket. This is not a small oversight -- it's a major lack of transparency and, frankly, feels deceptive. If a dealership is quoting an "out-the-door" price, it is their responsibility to make sure that number is accurate and complete. Failing to disclose something as significant as sales tax is unacceptable. This experience has completely destroyed any trust we had in this dealership.