I will start off by saying that I'm not a hard person to please. I was very open and patient during this process and still had a horrible experience. I started my car buying Journey with Jose. At first everything was fine but in the middle of waiting to find out if another car was available, Jose left and did not come back. After about an hour and a half, Tiny came to help us out and was wonderful! After purchasing, I was told my car will have a FULL detail done... twice (I requested it multiple times due to the seats being very dirty as well as the center consul). I then waited a week and a half for my vehicle due to Jose continuously telling me that my car was being worked on (A/C was out).. when it was actually not. I reached out to Jose several; times after purchasing to ask about the progress and any updates. I then reached out to Tiny stating that I do NOT want to be working with Jose due to the lack of communication as well as the lying about the details of my car getting fixed. I then go to pick up my car after 10 days.. and my car interior was not detailed AT ALL. There's broken glass in the vents, and under the mats (they so call vacuumed) and well as old food crumbs and spills in the consul. After having to wait that long, I gave up just went to detail it myself. As a first time car buyer, I was super disappointed with not just Jose but AutoNation as a whole. Tiny was the saving grace in this experience but I will never purchase through this company again. read more

This was one of the most misleading and frustrating car-buying experiences l've ever had. We were told our "out-the-door" price was $41,334 - which any reasonable person understands to mean the total cost, including all taxes and fees. At no point did anyone clearly disclose that sales tax was NOT included. Only after the sale, when we went to register the vehicle in Nevada, were we hit with a large, unexpected tax bill that we had to pay out of pocket. This is not a small oversight -- it's a major lack of transparency and, frankly, feels deceptive. If a dealership is quoting an "out-the-door" price, it is their responsibility to make sure that number is accurate and complete. Failing to disclose something as significant as sales tax is unacceptable. This experience has completely destroyed any trust we had in this dealership. read more

This dealership and servicemen are a joke! They sold me a vehicle that was transferred from another location, and 3 weeks later I'm returning to the dealership for repairs and parts even after I just bought the vehicle and they refuse to honor full replacements of parts, as well as disregarding and giving me the run around about the repairs and timing of the repairs. My serviceman Jeremy, has been ignoring my phone calls, texts and emails with the excuse of "he can't be found". I've called almost everyday and cant speak with my serviceman because they want give me the run around. They refused to even give me a loaner vehicle for time being of them having my vehicle. This is truly THE WORST experience from a dealership I have ever had. No manager or even the GM would answer the phone or call me back. read more

Stay away from this dealership. I bought a car here in November 2023 and was promised all paperwork would be handled correctly. Nearly 2 years later, I still cannot register my car in California because they refuse to return the required odometer disclosure. Because of this, I've been forced to pay for temporary operating permits every 60 days just to stay on the road. I have now filed formal complaints with the Arizona Attorney General, ADOT OIG, and the BBB. This is not how a reputable dealer should operate, and it has cost me time, money, and peace of mind. Save yourself the trouble and avoid this dealership. read more

Once the deal was signed, the level of service completely disappeared. Before purchasing, communication was quick and attentive--but the moment they had our money, it became nearly impossible to get anyone on the phone. Calls went unanswered, messages weren't returned, and getting any kind of update on delivery was a constant struggle. We were repeatedly told someone would call us back to coordinate delivery, and that simply never happened. We had to chase them down every step of the way, which is unacceptable after making such a large purchase. A dealership shouldn't treat customers like they no longer matter once the paperwork is done. The lack of follow-through and basic communication turned what should have been an exciting experience into a frustrating one. I would strongly recommend thinking twice before doing business here. read more

Don't do business here. Got swindled on a deal. Had a truck locked in, signed sale contract, even signed finance papers with them. They decided to sell the truck from under me because they had another buyer lined up. No idea why they would do this, no recourse for being lead through the process to not sell the vehicle to me. Makes no sense, complete waste of time. These guys play games, go somewhere else. read more

What can they improve? My grandpa came down here wanting a car the 2017 Chevy Impala that was $15k and it had a back up camera, when we went to look at it the paint was chipped, there was MOLD in the truck and water in the truck as well. We were promised by Moses that we will get the car some time in November of 2025 since we ended up buying the car and almost a month they kept postponing us with the backup camera constantly. We cancled the contract and we were being begged to give them more time but they already gave us the bill for a car we dont have in our driveway. We kept trying to call the people who work there and no one would awnser their phones. While we had to deal with the 2 thousand dollar bill for this nonexistent car. Kept having a hard time even contacting the dealers or being put on hold repeatedly, we got our money back on December 13th, but kept putting us on hold because they didnt fully cancle the contract on December 29th after calling their bank and threatening with a lawyer for what is going on we had to call them back, nevertheless they didnt awnser my grandmother's phone and I had to use mine to get someone on the line, from this whole experience. Their customer service sucks, they wont take accountability for holding your car hostage and giving you a bill for something that they still have in their own parking lot, and they will hang up on you too to top it off. Simply enough this place sucks and definitely will NOT recommend to anyone to go here and get a car from this place. The only thing you'll get is stress and having to pull teeth to get a simple response from them. Had to call corporate on them 3 times. Thank you for the stress Autonation really did not need it. read more

AutoNation Chrysler Dodge Jeep Ram - The car my grandfather wanted, never got in the end and still dealing with the canceled contract issue. - Car Dealers Near Me - Phoenix, Arizona

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I had a very disappointing experience with this dealership and would not recommend them. After being involved in a car accident, I was waiting for my insurance company to pay off the remaining loan on my previous vehicle. I was assured by the dealership that this would not be an issue and that, with a letter from the insurance company, the loan could be disregarded. Based on that assurance, I proceeded with the purchase of a vehicle I was very excited about. However, a full month later, I was contacted and informed that my interest rate would be increased to 20% due to the existing loan. This was extremely frustrating and confusing, as I should not have been allowed to take the vehicle if financing had not been finalized. The lack of transparency and poor handling of this situation added significant stress to an already difficult and traumatic time. Overall, I am very dissatisfied with how this matter was handled. read more

Their customer service is nonexistent, and they refuse to help you if you can even reach a live person. This company is a scam all they want is your money with no follow up customer service!! read more

My experience at your dealership started off very well. I was told that I could be approved with a $3,000 down payment. When I arrived at the dealership, the process went smoothly--I was approved the same day and was able to take the car home. Unfortunately, I drove the vehicle less than one mile and had it for under 14 hours before I had to return it to the service department because the Kia was not functioning properly. I was initially told I would be without a car for 4-5 days. Later, I received a call explaining that during the detailing process, a pipeline had been disconnected, causing the issue. I was relieved it was an easy fix and happy the wait would be shorter. However, the situation did not end there. The following day, I received a call stating that I needed to provide an additional $700 down payment and update the loan to include my husband. Although unhappy about the extra cost, I was told this would lower my monthly payment, so I agreed. When I returned to the dealership on Friday, I was then informed that the bank was rejecting the loan because my husband does not have a U.S. driver's license. This was extremely frustrating and confusing, especially since my husband was not on the loan when I originally took the car home. I was told that if I could not find a friend or family member with a U.S. driver's license to be added to the loan, I would have to return the car. I feel misled and disappointed. I was approved, allowed to take the vehicle home, and then later told I must return it due to issues that should have been addressed from the beginning. This situation caused unnecessary stress and inconvenience and could have been avoided with proper handling. read more

I "bought" a truck here last week. I say "bought" because it has been a full 8 days and I have still not yet gotten a call to pick it up or to even give me a date for pick up. I unfortunately made the mistake of listening to my partner and came here to trade in my current truck. I haven't even been told who we are financed through! I found out through my credit report. I was told we could possibly get a loaner vehicle until the truck is detailed and ready but since it was late we would find out the next day. I have left multiple messages and have talked to a couple of people to no avail. I have no truck, no loaner vehicle, and absolutely no communication. On top of everything the truck that I was trading in was MINE the truck I was buying was MINE. Whose information was saved on to the file? My partners. Maybe because he's a man? Maybe because they're careless? Who knows. I am kicking myself for not vetting this place more. I sincerely regret coming here I have a feeling things aren't going to get much better with this dealership. The people I dealt with were nice to my family and I and that is the only reason I will not name them. read more

The prices are so out of control. Over $100.00 for an oil change and filter? Customer Service DEFINITELY needs a revamp too. read more

We have a RAM FlexCare Plan that covers oil changes and tire rotations on our 2024 RAM 2500 with 24K miles. When we brought our truck to AutoNation Chrysler Dodge Jeep Ram in Phoenix, they changed the oil but did not rotate the tires. I know the tires were not rotated because we had a slow leak repaired by Discount Tire, the white chalk mark was still on the tire, and that tire was still in the same position when we picked the truck up. When Ari Ingraham called to schedule our truck for the next service, I asked to talk to the Service Manager. In two seperate texts, Ari said he would have the Service Manager call, which never happened. " Caroline D." (AI?), responding to my above review said, "We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 630-2825." When I called, the Sales Department answered and said, "Our phone system does not connect with the General Manager." They transferred me to another person who asked me to state what I wanted then connected me to a Voice Mailbox. I left a message and received no call back. In sum, after AutoNation did not do the work I paid for with FlexCare, Ari Ingraham and "Caroline D." (AI?) misrepresented that a manager was avaiable to help resolve the issue. If AutoNation will not be accountable for a service that was clearly not done and would be easy to remedy, how could you trust them to do an important service on your vehicle? read more

Had a very good experience with Elie on negotiating a deal on a new 2024 RAM 2500 4wd. Bought out of state and flew to pickup the truck. Everything went smoothly except for explanations on title, registration, and sales tax since I was out of state. Texted Elie with and after sale question, but no reply back. Strange, because he had always been responsive before the sale. My advice would be to make sure you understand all the issues before you leave. read more

If you want to be accused of lying and theft then be threatened with a call to the cops, this is the dealership for you. While discussing terms of sale for a used truck, the sales folks failed to present me with a piece of paperwork for my trade (lien still), and upon the discovery, a sales manager called me and said the above to me. He flat out said I was lying about talking about the trade and balance. Then I was accused of attempting to steal the remaining payoff of my vehicle. I was then threatened with a call to the police for a stolen car report. All of this because I was not provided a form and the sales manager never considered that there could be a mistake. It was, of course, my fault they didn't give me all the paperwork. I returned the truck to them and was asked if I'd still buy with them. Despite liking the truck, I'm not giving anyone who treats me like that any business. My trade in was returned to me, and I left. There was clearly never even an iota of thought put into this nightmare when engaging with me. There was no "Hi. It looks as if there may have been a mistake. Can you come in to help get it straightened out." Nope. Just personal attacks. I'm never shopping at any Autonation again. Here's some advice AN North Phoenix: learn and then teach the basics of customer service and how not to royally screw up a sale. You can keep the truck with service like yours. read more

AutoNation Phoenix, 2625 W. Bell Road Phoenix AZ 85023 US This has to be the worst customer service I have ever had from a Dodge dealership. Mike called me & I told him the issue I had, so he said he would take care of it. He said it would be like $35.00, so I told him to put that price down so when I get there you won't say it's going to be $200 or more. Guess what, Mike didn't realize exactly what I was talking about. So, he came out & gave me some bullshit excuse that it's going to be $600 dollars now & that's giving me a $100 dollar an hour rate. So, this so-called tech told him 6 hrs. to do. THIS IS WHAT YOU CALL SCREWING OVER THE CUSTOMER. They lie & then they cheat you after they lie, if you don't know what you are doing QUIT & get another job. Mike told me he was trying to help (what a JOKE) LOST ME AS A CUSTOMER read more

Context: I booked a service appointment online with an agent. She confirmed that my Auto Nation extended warranty covered a 90,000 mile check up with five services included like tire rotation and engine filter change. I want these things done because I'm going on my honeymoon roadtrip soon. 1. When I arrived at my service appointment, my service advisor was immediately rude. 2. He shared that my warranty only covers an oil change. I asked why and he said it's because they're a Jeep Dodge location and not Toyota. 3. I said "then why did your website say that the 5 services were included (free of charge)?" My advisor said "I don't know. I'm not a software engineer." Keep in mind that the services included in the online booking tool were based on my VIN, so their system knew I had a Toyota. In conclusion, my service advisor was unnecessarily rude about all this. He seemed angry. So, I left. I'm not going back. I'll be going to a different Auto Nation. read more

Horrendous service. They do not call back or respond to messages. They held my car for over a week and a half and did not provide a loaner and did not perform a full complete multi-point inspection that they stated they did. They completely missed an engine leak that another service shop had already noted and that I provided paperwork to autonation with prior to my appointment. The lack of of communication between the customer and service department is purely unacceptable. I would avoid taking your car here! read more

I BEG YOU LORD PLEASE DONT COME HERE. Scam alert!!!! I had my car towed here. No one contacted me for one week. I called so many times with no avail. When I did find my car they called me Daniel, no I'm Leon. I told them I need a key but they wouldn't do anything without charging me for diagnostic $150 guess what ???? It was the KEEEEEEEEEEY !!!!! Total out the door charge . Drum role please DADADADADADADA $468 ....... For a key my friends which I told them it was. Learn from my pain. Go else where . Greed is thick here. I pray you see this before it's to late . Update .... Got home and my a/c doesn't work . DONT COME HERE !!!!!! Don't do it Update .......The new manager ( Abrian ) called me trying to bribe me. If I take down my nasty review they will fix my a/c which they broke. How long do we have to deal with corruption ???? read more

AutoNation Chrysler Dodge Jeep Ram - Car Dealers Near Me - Phoenix, Arizona

Made a deal with the GM of Sales, had terms agreed on and allowed him to run credit, approved and ready to go per my email at noon from the GM. I was supposed to pick up the car afterwork and finalize paperwork at 6PM. When i get there at 6 he was gone and the car was sold. No call, no email just a big waste of time and a hard inquiry on my credit. Good luck, id buy elsewhere read more

We use to actually love this particular AutoNation we bought not one but more than 5 cars from this establishment(no financing) it wasn't clean as it is now and customer service from Riad was our go to salesman and Emillie was the best! until I traded in my BMW i8 which I know they sold for a pretty penny. My trade was in June and two months later still no plate in the mail. My temporary given by them had expired and we called Riad for an extension, who didn't transfer us to finance but said he'd handle it. Three days later we called again; same thing "I'll let you know" , a week after that I dropped off my car at the service center and requested an extension temporary again....still nothing... I go up there after another week to pick up my vehicle and talked to Micheal Rocce (financing) to get the run around again gave my name and number and was told I'd receive a call in the morning for more information and my temp. Next day no call so I decided to go to DMV and to my Chagrin I was told I could not attempt to get a title or temp due to my car still not having the title in my name and the dealership should apply the extended temp. I return to the dealership again the same day and was told again I'd be given a call. Next day...nothing...we called Riad around 1pm and was told he'd work on it and give us a call in about an hour. No call. I return to the dealership around 4pm and was asked by Riad "what's up?" My Response was "you know why I'm here." With a irritating smile. And He again said he would work on it and grab finance another Finance associate was in the lobby when I asked to see Micheal R. and he never came out but she told me he'd be out shortly. And roughly 4:41 while waiting patiently with three kids Emillie comes and apologizes for what's going on and states Riad emailed their title office for an extension and if I would have came to them sooner they would have been able to supply the temp. At this point I'm livid and calmly explained how the past few weeks have been regarding this situation she was very understanding and had me once again patiently waiting. Around 5pm she returned with their title office phone number and said they would still work on it and I should hear something the next day. Due to my run around with this entire ordeal I wanted to speak with Joseph the General Manager to file a formal complaint. She let me know he was on the phone and would be right out to speak with me. Another 35 mins pass and I assume he must be pretty busy. So I went to Riad to request the corporate number. "We don't have it" I go to the inventory GM and request the corp info and explained my situation and began to look it up and let me know he wasn't the GM I went to the GM (Joseph) and began to explain my situation and how I just wanted to corporate info to file a formal complaint he explained how it would be a waste of time cause they would just go to him and said he could help (all this with an attitude) I begin explaining my situation once again while Emillie is in the room and he kept cutting me off telling me the same information every other employee has. Now I'm frustrated and with emotion explain how this has never happened before with our previous purchases I understand you have to get in contact with the title company but I just want to make a complaint. With the he told me I needed to leave. I said Okay. Upon leaving with my frustration he (General Manager) told me "You Can Complain All You Want!!" Why treat a loyal customer with such runaround and disrespect? Why was it so hard to make a complaint on an ongoing situation? We have spent hundreds of thousands of dollars in this establishment and was now being treated like shit! And was told He(GM) doesn't want my service anymore This place used to be a good spot but is slowly turning heads. It used to be empty lobby no cars now the have 10 of the same in the lobby! Hmmm wonder why? Customer service should definitely be number one when it comes to places like this. And I see why they are slacking the customer overflow. If you have to pick Autonation make sure it's not this one. If anything try a whole different dealership! I wish you all luck on your next vehicle purchase but don't waste your time or money with this place. read more

AutoNation Chrysler Dodge Jeep Ram - Pictured is the GM Joseph whom I explained I was recording as he was telling me not to come back - Car Dealers Near Me - Phoenix, Arizona

These people do not give you your car back. They make you wait for months while you're still making payments with. No Car. I do not recommend them. read more

Very frustrated with your service department right now and would not recommend them. Very poor communication and compassion for the customers. Even the service "Manager" would not return my call. wish I had read the revies before I wasted my time! Unrealistic, they want to keep my car 5 days to diagnose it after I already know what is wrong, just fix it! also would not honor the extended warranty I purchased when I bought the vehicle because I did not but it there! read more

Broden (Sales) & Nick (Finance) were fantastic & AutoNation is everything they claim to be - the price is as you see it, no-pressure upselling and we were in & out in record time. We will most definitely be recommending my family & friends to the dealership! read more

These people suck at their job. They did not meet the scheduled appointment time. they did not even have even have me scheduled. And they made me stand around for no reason waiting in the hot sun. They could have scheduled the time when they were ready so I could have arrived and done business. These people are clowns read more

I looked at a used car at AutoNation Chrysler Dodge Jeep Ram but it wasn't what I was looking for. Since that time, they have been harassing me with sales phone calls, despite me telling them many times to remove me from their call list. They call days, evenings, and weekends and refuse to stop calling me. DO NOT GIVE THEM YOUR CONTACT INFORMATION! If you do, they will never stop harassing you. I have reported them to BBB. read more

Stay away from this North Phoenix location! My daughter traded in her 2020 VW for a 2022 Challenger. Before financing was secured she got in an accident and totaled the Challenger. Our insurance is paying out on the wrecked vehicle. Our insurance advised us that the contract was canceled per the dealership and that they owned the Challenger so I asked for trade in back. They refused and are actively trying to sell it even though they are not paying off the loan on it we have had through our bank. There is an actual lien on the title since the VW is financed. If you are honoring the contract then pay off the VW and honor the gap insurance. If you are canceling the contract then return the trade in. You can't have it both ways. I've already complained to AG, DMV and various other sources and will continue to do so with this predatory dealership. Hope you feel great picking on a 20 year old single mom who is not going to be able to get to work to support her baby. Yes the new car was wrecked but we have good insurance who are paying out on this. Funny how you told the insurance you canceled the contract but lied to us and said you were financing at dealer, contrary to what the contract says btw. Also shady how you didn't even provide my daughter a copy of the contract until after the accident at my insistence. You didn't even sign the contract until 7 days later, the same day I asked for a copy. I used to buy all my vehicles here but never again! read more

AutoNation Chrysler Dodge Jeep Ram - Car Dealers Near Me - Phoenix, Arizona

I absolutely am disgusted by this dealership. I have been lied to and treated horrible on so many ends. when I went to purchase my vehicle, the dealership could not find my credit score causing me to have a very high interest rate. My purchase was absolutely false. my paperwork states my vehicle had no recalls, yet I could not have my vehicle for over a month as they had the vehicle to repair multiple recalls one of which took multiple times to repair as I kept receiving my car without the airbag recalls complete being completed. I had returned my vehicle 3 times for the same repair. Recently I had gone there to look at a Durango which they tried to do the same thing of not being able to find our credit score as well as they informed us the ones we were looking at had been sold. this was another lie as I had checked with the other dealership it was located at, and they had not sold this vehicle. AutoNation will never have me as a customer, or anyone associated with me as they have done nothing to make these problems right this location may look different than it was a couple years ago, but nothing has changed with how the company is and how they treat their customers. read more

My vehicle was dropped off July 15th to this dealership for service. The same vehicle was struck at the service department, the same day. On pick up 18th Jul is when I found out my vehicle was struck. At first i was told the vehicle came with the damages, but when i pulled up pictures and video of before i gave the truck to them that all changed. They did allow me to gain footage on the accident for insurance purposes. But, The dealership told me that since the vehicle that struck my truck was a customer they will not help and are not liable. Also they have no information on the customer, or know who this person is. Service department manager Mr. Franklin said eventually they will return and trust them, they will get the information on this ghost person, to give to me. This was over 2 weeks ago. So this left me paying for my claim and the dealership off the hook. I was forced to remove my car and be deal with this myself. This "ghost" person that could've been a customer or apart of the dealership, got off Scott free. Thank you auto nation, I will not come back. read more

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Update- 5/09/19 Had another Fantastic experience with the service department!! Carl took care of me on this visit to repair a window that wasn't functioning! They were great about getting me in quickly and the repair only took a day! I was able to get my car the next morning! They picked me up and shuttled me over to get it that morning it was complete! From start to finish I was treated kindly, fairly and on a timely manner! I will continue to bring my car here because they are very customer service oriented!! Great Job Carl & Team!! Just had my Fiat serviced at AutoNation after receiving a nice coupon for an Oil Change & Air Filter for $69- it also stated a Free car wash as well!! I made my appointment for 10:40. I took the car in and was greeted promptly with a warm welcome. They shuttled me home while they serviced the car. I did have to call about 2pm to check the status of the vehicle. Nicholas Thomas was super helpful and professional. He had the shuttle come get me- that took a bit of time. The car looked awesome with the wash and they also checked the tire pressure, signals, brakes so I know the vehicle is in good running condition!! The shuttle driver Nancy was also very courteous! read more

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Outstanding especially my tech Nate. Exactly why I keep coming back to Auto Nation. I was in for my 134,000 mile checkup. Passed with flying colors. Keep up with the maintenance on your vehicles folks. read more

Avoid AutoNation Dodge North Phoenix at all costs. This dealership sells defective vehicles and disregards their obligations to consumers. I'm pursuing a lemon lawsuit and filing a consumer complaint with the Arizona Attorney General, backed by my attorney, to hold them accountable for their unethical practices. I purchased a 2022 Dodge Charger Hellcat Widebody with around 8,000 miles for $76,000, trusting their claims of a "rigorous inspection process." The car arrived in California as a disaster, with serious defects that should never have passed inspection. Here's what a certified Dodge dealership in Roseville, California, found: Check Engine Light: Indicates potential mechanical or electrical problems that could lead to critical failures while driving. Failed Rear Drive Shaft: Compromises the vehicle's ability to transfer power, potentially causing a complete loss of drive. Steering Issues: The steering veers sharply to the right and shakes violently at speeds over 70 mph, posing a major safety hazard. Damaged Rims: Dented rims negatively affect handling and stability, increasing the risk of tire failure. Excessively Worn Tires: Pose a serious risk of blowouts, especially at high speeds or in adverse weather conditions. Dead Battery: Indicates possible deeper electrical issues that could cause the vehicle to stall unexpectedly. Noisy Brakes: Suggests underlying issues with the brake system, reducing stopping power and responsiveness. Unidentified Engine Object: Raises serious concerns about the vehicle's history and safety. Hanging Interior Light: Reflects poor maintenance and could distract the driver or become a projectile in a collision. Unsalvageable Skid Plate: Exposes critical undercarriage components to road debris, leading to potential mechanical failures. Severely Worn Tires: Further increases the risk of losing control of the vehicle. Warped Front Brake Rotors: Decrease braking efficiency, compromising the vehicle's ability to stop effectively. Failed Rear-End Toe Rod: Affects the vehicle's stability and handling, increasing the likelihood of accidents. These safety issues made the car hazardous to drive, yet AutoNation Dodge North Phoenix failed to address them. They also failed to send the title necessary to register the vehicle in California, leaving me unable to drive it legally. My calls for help were ignored, and when I finally spoke with GM Joseph Asadi, he falsely claimed I caused the damages and withheld the vehicle inspection report. It's appalling that I paid $76,000 for a vehicle, only to face an additional $10,000 in repairs for problems that should never have existed in the first place. Avoid this dealership--they are unworthy of your trust or business. read more

This is the worst dealership when it comes to customer service. The GM. Joseph is the worst person to deal with. He has a superiority complex and stated that "whatever he says is final" he also stated " that there is no one above him to over ride his decisions. We bought a used vehicle and in less than a week the front nose clip and bumper started to come loose and was a couple inches short of dragging. The gm stated that it was not the fault of the dealership and that we were responsible for the repair. I spoke to Vinh Huynh (Nick) the finance Mgr and he looked into it and stated that the repairs would be taken care of.. I would not recommend anyone to deal with GM Joseph. I also would recommend that Autonation retrain the GM on how to deal with customers. As long as Joseph is the GM I will be letting everyone know to stay away from autonation. read more

I will start with saying the buying process was easy and they were fair with pricing. The issues come after the sale. I bought a new 2022 Trailhawk , paid in full , no financing. Gave dealer a certified check for paid in full , no lien holder. Dealer gave me a contract showing I only paid 1k and said I would get follow up paperwork. Ok figured they wanted ensure the certified check is good. 7 weeks later I still cannot get a contract showing I paid in full , dealer keeps avoiding and now totally non responsive. I now cannot register my car in Nevada as I have no proof of payment of all sales tax. To be clear all I am asking for from this dealer is a contract/bill of sale showing I paid in full , yet they cannot seem to deliver. They keep avoiding and now I had to file a complaint with state of Arizona dmv and state attorney generals office. Hard to believe a dealer can fail at such an easy task, simply providing proof I paid in full when I paid in full! Avoid this place their after sale follow up and customer care is abysmal. read more

Completely creep out. Had a done deal. Great sales and head new car manager even thou I was $45 a month over my top payment. Finance guy (Nick) I think his name was creeped me out. He kept squeezing my forearm ( 3 times in 1.5 hours ) saying he had me taking care of. After 1.5 hour wait he says he is throwing in a 7 year 100k warranty at no cost. Says he has to play with the numbers make it work. If you had room to play with numbers why not get me a better payment? Then he comes back and says it will cost me $10 more a month but will toss in service plan. Im starting to think something fishy here. Then he comes back and says its $15 a month with no service plan. I poop a gasket and try to leave. Took 30 minutes to get my keys back. They had my dream truck and ruined it. Dont know if I even want it now. read more

Went in to order a 2024 Jeep Willy and trade in my 2012 Jeep wrangler with 68,000 miles. That's when the fun started. The used car manager, said the Jeep had a shock issue and rattled. I physically had to show him it was the spare tire holder. Lmao. Seriously. He wanted to give me 5100 for my Jeep. Smh. Then gm, asked me if I was getting aggressive. What is this guy, some woke 14 year old. If someone ask you why you are ripping them off, is not being aggressive. Wtf is wrong with people. Did he expect me to drop 50k and get screwed? They should be embarrassed. Oh by way I just dropped 20k on a 2004 rubicon there in September with 45k. I forgot more about jeeps than they know read more

Worst service department ever! First off they didn't even have me down for service even though I made the appointment myself on the phone. Went for oil change and tire rotation. I told the woman at the counter twice my two front tires were flat and needed air. Car comes out an hr later and all they did was rotate tires so they had to send it back for another hr for the oil change. I get on the freeway and the warning goes off saying my two rear tires are flat!! You guessed it they took flat tires off and put them on the rear. Line one of my receipt says the performed a safety inspection of the vehicle...really?! read more

The most unprofessional scam of an experience... My husband went in to purchase a dream car 2020 Hellcat Widebody $113,544.75 after all said and done with money down and tax. Now this isn't a normal every day purchase, this was a dream car/bucket list purchase. His first luxury car purchase. So the fact that a month after signing documents to an agreed deal as well as driving the car home, putting miles on the dash, installing a legmaker cold air intake, tint on the whole vehicle, and accessories. They then end up harassing us about needing to give the car back because the deal they made and signed with us fell through with the bank... Mind you, we signed a deal with who we thought was Wells Fargo which is written and signed by both parties. Also my husband said he could put up more cash for a bigger deposit and more monthly if needed, no problem. However the dealership didn't seem to care about that. Before having to deliver the car back we took a little road trip to Tucson to Chapman Volkswagen to look at their 2020 Hellcat Widebody from Travis instead and decided to put $4000 more down, for a total of $16,000 down and give them our business instead. Would highly recommend they made us feel welcomed, comfortable, and explained everything in detail so we understood the agreement. At the end of the day it doesn't matter if someone is purchasing a car that's $90,000 or $15,000, don't sell someone a car and agree on payments and allow them to drive off the lot thinking they just bought their dream car that they worked hard for, to then harassing us, trying to scam us into paying for "damage", and rip it all away a month later because they couldn't deliver. Luckily I took videos of the whole car before we handed them back the keys...We'll never forget this disgusting experience with Autonation. **Update** We returned the car and now they're withholding our deposit after saying bring the car back and you'll get your full deposit. This has now turned into them withholding the $12,000 down payment above our heads while they look at the car and look for repairs. Claiming there's under front end damage and bald tires? He had the car for a month, he drove it back and forth to work for a month, there shouldn't be any repairs, if anything he made the car look better. Especially after putting $2500 worth of aftermarket parts in the car that he thought was his. Unreal experience. Do not trust this dealership who knows how many others they have done this to. **Final Update** They ended up charging for miles put on the car, back tires, front brakes, and front end bumper damage... For a total of almost $3,000 from the $12,000 deposit. Still have yet to receive a breakdown receipt of how much all that cost individually after requesting...I still am in awe that you can sign a deal, drive a car off the lot, think the deal is made, and then they can say the deal didn't go through and they need the car back. While on top of all that stress charge you for the month you had the vehicle you thought was yours down to the miles your put on the car. ***Sadly this still continues*** After receiving only $9,056.90 back from the dealership sadly after all is said and done. I personally had to reach out again about a receipt of the exact costs that they took out. As I noted about the "damages" above, the receipt that was sent over, the work done on the car doesn't even match what the GM told us about bumper damage and brakes? The odometer reading doesn't even match what we returned it at, which is exactly why I took a video of it in their lot returning it showing the proof of the exact odometer 6999. Tell me how do you put 15 miles on a car driving it to and from the inspection, that's on the lot, and then be charged for it. Please save yourselves from a nightmare and go anywhere else but this unorganized untrustworthy location. read more

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Josh, Elie, Chris J and Karina were outstanding. They made the process painless and professional. I would definitely recommend them. If I could give this dealership 200%, I would. I love my new Grand Cherokee L Summit. Thank you so,so much. Will be back for more..... read more

I purchased a car yesterday from Ellie. He was so understanding and helpful. They gave us an excellent deal on our vehicles. It was straight forward with no hassles. We also worked with Joe, Chris J. , and Karina. They were awesome! I went to 2 other dealerships prior to visiting them. They had the exact vehicle I wanted. Great inventory too........... read more