I will start off by saying that I'm not a hard person to please. I was very open and patient during…read morethis process and still had a horrible experience. I started my car buying Journey with Jose. At first everything was fine but in the middle of waiting to find out if another car was available, Jose left and did not come back. After about an hour and a half, Tiny came to help us out and was wonderful! After purchasing, I was told my car will have a FULL detail done... twice (I requested it multiple times due to the seats being very dirty as well as the center consul). I then waited a week and a half for my vehicle due to Jose continuously telling me that my car was being worked on (A/C was out).. when it was actually not. I reached out to Jose several; times after purchasing to ask about the progress and any updates. I then reached out to Tiny stating that I do NOT want to be working with Jose due to the lack of communication as well as the lying about the details of my car getting fixed. I then go to pick up my car after 10 days.. and my car interior was not detailed AT ALL. There's broken glass in the vents, and under the mats (they so call vacuumed) and well as old food crumbs and spills in the consul. After having to wait that long, I gave up just went to detail it myself. As a first time car buyer, I was super disappointed with not just Jose but AutoNation as a whole. Tiny was the saving grace in this experience but I will never purchase through this company again.

I honestly don't even know where to begin. I wasn't going to write this review because I doubt it…read morewill change anything--and it may just get taken down--but my opinion matters too. I purchased a car from this dealership on July 30th. I couldn't take the car home that night because my insurance didn't become effective until the next day, so the dealership delivered it to me the following day, which I appreciated. I drove the car only a couple of times--to the store and to get food, no more than 5-10 minutes each trip. On August 10th, I noticed oil on the ground in my garage. I checked underneath the car and saw that it was leaking oil. Since it was a Sunday and the dealership was closed, I waited until August 11th to contact the salesperson, who put me in touch with the service advisors. The first time they took the car in, I was told the oil leak was just residue from a previous oil cooler job done before they even had the car. I was told to drive it 1,000 miles and bring it back if it continued leaking. After about two weeks, I got the car back, drove it roughly 800 miles, and it was still leaking oil. On top of that, the car started displaying a "Shift to Park" warning. I brought it back again. This time, I was told the timing cover needed to be resealed and the shifter needed to be replaced. The timing cover was fixed, but I was not informed that the warranty denied the shifter repair. I was told to bring it back if the "Shift to Park" message appeared again--which it did immediately after taking it home. I brought it back once more. They said the oil was just residue from the timing cover repair, cleaned it up, replaced the shifter, and charged me a $150 deductible. After getting the car back, it was still leaking oil. They suggested I take it to Chevy, so I did. Chevy gave me a long list of issues but said the warranty declined the repairs and that the car needed to go back to Dodge. I took the car back to Dodge, and they said the issue was the vacuum pump. A few days later, the car was leaking oil again. I called to set up another appointment and asked if there were any options to get out of the vehicle. The woman I spoke with (I won't name her) was extremely kind and helpful and most helpful other than the techs that's been trying to figure out my car. She told me that if they couldn't fix the car after multiple attempts (similar to the lemon law policy), they would buy the car back. When the car came back--still leaking--I called again and spoke to Carter, who confirmed what the lady said, and told me to bring it in to see what we could do. If I had known what was coming next, I wouldn't have wasted my time. Once I arrived, the story completely changed. They said they would buy the car back--but not for what I paid. I bought the car for $16,000, and after tax, title, license, and warranty, my loan totaled about $25,100. I've barely put 2,000 miles on the car, and most of those miles were from the mechanics test-driving it and telling me to drive it certain miles for each leak. Despite that, they appraised the car at $8,500, even though my loan is still around $25,000. After that, they claimed the issue was the oil cooler. Then it leaked again--this time from the oil pan. They resealed it and charged me another $150 deductible. Now I've driven the car only three short trips, and it's leaking oil again. They're once again telling me to take it to Chevy, even though that didn't work the first time.Point is I bought this car on July 30th, it was delivered July 31st, and it has been leaking oil since August 10th. I have brought this car back seven times, and now it's going to be an eighth. I've barely been able to enjoy or even use the car since buying it. I know I'm tired of bringing it back and I know the techs are tired of me bring it back as can tell keep trying to pass me to Chevy. Which I appreciate but we already know what happened last time I went there.All I want is a car that doesn't leak oil and very reliable I went to five dealerships before choosing this one too. and this has been nothing but a nightmare. Here we are 7 months later and nothing has been done except to keep taking it back to get fixed they even stopped taking me in at the services and kept telling me to send it other dealerships because they couldn't figure it out. I have all receipts and repairs for everything on the car haven't done anything to the car except a crack windshield and put like 4,000 miles on it within the year because the shops have had it longer than I have. Really unprofessional and would never ever recommend this dealership they screw you over on pricing and car doesn't even work and visits the shop more than anything and they also say one thing over the phone then when get there say something completely different. You will just be In debt for a car you never see.

If you choose to come to this AutoNation location, I HIGHLY advise you to ONLY reach out to…read moreMr. Anthony Mannero, sales associate. His direct number is 480-826-5858. This man takes his customers needs very seriously. He will work for the customer and see their purchase to the end, with them. He is fair, honest, and is the kind of person you want to have helping you with a vehicle purchase. No bait and switch, what he says he means and what he means he says! He spent an entire day and a half with us in locating exactly what we needed in a vehicle. GO SEE ANYHONY MANNERO for an excellent vehicle purchase experience at Autonation USA 2625 W. Bell Rd. Phx Az

horrible they rip people off they sell cars with mechanical issues buyer beware i talked to another…read morewoman they have done the same with

great hospitality, get with Paige or Kendrick they'll do you right. Dealerships could always be…read moretricky just work with the right people!

Would like to give a big shout to the lovely ladies at Midway Nissan Nasha B. And Mihui K. For…read morelistening to me and taking care our issue with r roof rack that's what am talking about customer service and if I can give you guys more stars. I would. This is our third vehicle that we bought from Midway Nissan we did have little issues but they took care of them. With no hesitation thanks to the staff at Midway Nissan Bell Road.

10 stars to bell road toyota eric and kim made our experience the best and i would recommend all my…read morefriends and family above and beyod help overly great costomer service

Worked with Travis and Eric to get a good deal! Better yet the wife likes the car and the color!!!read more

KUDOS to T. J. and Midway Chevy for making my job of talking my boyfriend into buying the truck and…read moreT.J. for being one of the most smartest sales guy I have ever met you just stood back and let magic happen you're perfect for the job. This was a fun group of individuals to work with from sales to finance it was a pleasure meeting all of you. If you're looking for a reputable dealership to buy from it's worth the extra drive.

BUYERS BEWARE OF MIDWAY CHEVY -- DOCUMENT EVERYTHING…read more My experience trying to purchase a Silverado 2500 from Midway Chevy was extremely frustrating, and I would strongly recommend that anyone shopping there look very closely at the numbers instead of focusing on the advertised "discount." The sales representative I dealt with was Brent Katz, and I want to be clear that I have the conversations and explanations regarding my trade valuation in writing, including the different explanations I was given for why Midway valued my truck approximately $4,000 lower. They were advertising what sounds like a great $6,250 upfront discount on their Silverado 2500 trucks. Unfortunately, once I started going through the actual numbers, that discount wasn't nearly as impressive as they made it sound. First, I asked Brent Katz to have my trade appraised. Their offer came in approximately $4,000 below Edmunds and Kelley Blue Book. When I questioned Brent about why their number was so much lower, he told me that Edmunds and KBB weren't accurate because they aren't actual resellers. Rather than just arguing about it, I contacted two other dealerships and had my truck independently appraised by both of them. Both dealerships came back right around the Edmunds and KBB values. I then sent Brent both buyer sheets in writing showing that two actual dealerships were valuing my truck approximately $4,000 higher than Midway. That's when the explanation changed. After previously telling me their offer was $4,000 lower because Edmunds and KBB aren't resellers, Brent then told me their trade value was lower because Midway was already giving me a $6,250 discount on the new truck. Again, I have these statements in writing. Then there's the $2,559 protection package that they automatically add to the deal and, according to what I was told, is not optional. So let's do the math: Advertised discount: $6,250 Mandatory protection package: +$2,559 Trade approximately $4,000 below two competing dealer offers: +$4,000 Total: $6,559 So between the mandatory protection package and the approximately $4,000 less they were offering for my trade, that's $6,559 -- which is actually MORE than their advertised $6,250 discount. What bothered me just as much was the way Brent handled my questions. I was considering two different Silverado 2500s at two different prices, and I repeatedly asked him to provide me with a buyer's order for each truck showing the complete out-the-door numbers. Instead, he kept telling me I didn't need both sheets and that I could simply subtract the difference between the prices of the two trucks. That's not how the math works. A lower vehicle purchase price also means lower sales tax, so simply subtracting the difference between the prices of the trucks does not give you the correct out-the-door difference. I shouldn't have to repeatedly explain why I need an actual buyer's order for each vehicle when I'm trying to determine exactly what each truck will cost me. I own a business myself. I understand businesses need to make money, and I have absolutely no problem with a dealership making a reasonable profit. What I do have a problem with is advertising a $6,250 discount, adding a $2,559 non-optional protection package, offering approximately $4,000 less for my trade than two competing dealerships, and then changing the explanation for that lower trade value after I provide documentation proving other dealerships are offering significantly more. I also don't appreciate being spoken to as though I don't understand basic numbers simply because I'm asking for complete and transparent buyer's orders. My advice to anyone considering purchasing from Midway Chevy: GET EVERYTHING IN WRITING. Thankfully, I did. Don't get distracted by the advertised discount. Get a complete buyer's order. Look at every fee and add-on. Get your trade independently appraised by other dealerships. Then compare the actual out-the-door numbers. Because a $6,250 "discount" doesn't mean much when the numbers elsewhere in the transaction can cost you $6,559

My Honda Accord has 142 K on it. I've done all the maintenance, except for once, and for tires (2…read moreout of 3 times), I've had my car serviced there. The only problem I've had with service was when the guard plate under the car was not replaced after an oil change. They took care of that fast. It's a 2015, so that is 11 years of service. You have read all my complaints. There are a few for so more than ten years of service. They have my car ready for me on time. In addition to great service, Bell Honda will pay, within limits, for transportation from the dealer to your home, and then back to pick up your car.

My experience with Bell Honda was extremely disappointing, and I feel that I was misled about their…read moreability to assist customers who are currently in an active Chapter 13 bankruptcy. Before going to the dealership, I spoke with a representative over the phone who described himself as a "bankruptcy specialist." I was specifically told that he works with lenders, including Honda Financial, and that he could help get someone in an active bankruptcy approved for financing. Based on that conversation, my wife and I made the trip to Bell Honda on Sunday with the expectation that we were working with someone who understood our situation and could potentially help us. Unfortunately, we spent approximately three hours at the dealership waiting while the representative was assisting other customers and we were assigned to a rep named "J", who just joined the team. Hourse go by and we ultimately had to leave. Before leaving, we asked the representative, who had been assisting us because the original representative was unavailable, to contact us once they had identified a lender that could work with our situation. Hours passed that day, and we never received a call. I called the dealership the following day for an update and was then told that, unfortunately, there were no lenders available who could approve me. Had I been given that information upfront, I would not have spent three hours at the dealership or made the drive there in the first place. There are other Honda dealerships much closer to my home that I could have contacted. For context, I am currently in an active Chapter 13 bankruptcy. I have an existing Honda Prologue lease and am looking to turn in that vehicle and move into a new financed Honda. My bankruptcy attorney has already advised me that this type of purchase can potentially be approved by my Chapter 13 trustee. I simply need to obtain a purchase contract and monthly payment information so the appropriate paperwork can be submitted to the trustee. I completely understand that a dealership cannot guarantee financing approval, especially when someone is in an active bankruptcy. My frustration is with the way the situation was represented to me over the phone. If I had simply been told, "We work with people in bankruptcy, but we cannot guarantee that we have a lender who will approve you," I would have had a much more realistic expectation. Instead, I was given the impression that this representative specialized in bankruptcy financing and had access to lenders such as Honda Financial that could potentially get me approved. That ultimately resulted in a significant amount of my time being wasted. I am sharing this review specifically for other consumers who may be in an active Chapter 13 bankruptcy and are trying to replace or finance a vehicle. If you are in a similar situation, especially if you are currently leasing a Honda and are looking to transition into a financed vehicle, I would recommend contacting other Honda dealerships first and clearly asking whether they have lenders who actually work with active Chapter 13 customers before making the trip. Again, I understand that financing is never guaranteed. My issue is not that I was ultimately declined; my issue is that I feel the expectations set during my initial phone conversation did not match what the dealership was ultimately able to provide. Hopefully, this review helps another consumer avoid making the same trip and losing several hours of their day unnecessarily. Out of respect, I will not share the name of this "Bankruptcy Specialist" and if consumers bypass this review, you can get this same experience by this rep.

Bought a car at Sanderson from Crystal. Great experience she is knowledgeable and easy to work…read morewith. Love my new car.

This was my first visit to Sanderson Lincoln since relocating from Colorado. I brought my Lincoln…read moreNautilus in for its 10,000-mile service. Austin, the service technician, was very responsive, knowledgeable, and extremely helpful. My car was thoroughly serviced and inspected. Everyone was friendly and made me feel welcome. I plan to return for future maintenance and recommend this dealership for your service needs.

I had an incredible experience! A huge thank you to Darlene and Maribel for going above and beyond…read more They were kind, professional, and made everything so easy. I truly appreciate their outstanding customer service!

Trisha was amazing! She's very thorough, professional and welcoming. I couldn't ask for anyone…read morebetter! She exceed my expectations with the entire process of looking, test driving and financing my car. Highly recommend her if you choose Hertz Car Sales!

So far. So good. Bought a toyota tundra 2 days ago from these folks. Wasn't gassed up which I don't…read morecare, if I had great credit I'd be at a dealership who did that.... Headlight was out but they gave me the option of $300 off to fix that. Needs tires. I mean I got a 2013 tundra with $127,000 miles for $21000 and my credit is dog shit. I'd recommend these guys so far, if you need somewhere reliable wheels and haven't been overly responsible with your debt. ​

My vehicle experienced significant issues within 7 days!!!!…read more The company's reputation across locations is concerning!!!! SCAM COMPANY !!!!! I was sent to a Camelback service location with subpar management. After reporting transmission and starter problems, I was told it would take five days to resolve. Surprisingly, they called me less than 24 hours later, stating the issue was fixed, citing spark plugs as the cause. Regrettably, my car has broken down, failing to start or move, and phone calls are going unanswered.

I had a great buying experience with auto paradise az so I hope this review helps the next person…read morefeel confident with their purchase. I was first impressed with their website, they had about a million and one photos of the car so you really know what you're buying. Good for people who live far and can't just pop over to browse. You can tell by talking with Brett and Jessica that they take a-lot of pride in what they do and how they do business and my experience really reflected that. The process was upfront, honest, and transparent.. exactly what you want when buying a car these days. Thank you both for what is quite possibly the cleanest 2016 mazda on the road right now!

What a breath of fresh air! We had a great experience with Brett and Jessica! Timely, courteous…read moreand easy to work with. The car was a gem. I will be back for our future car needs! Two thumbs up here!