10 stars to bell road toyota eric and kim made our experience the best and i would recommend all my friends and family above and beyod help overly great costomer service read more

I had a great experience at Bell Road Toyota! I went in looking for a car for my daughter and worked with Shawn. He was super friendly, helpful, and took the time to answer all of my questions. He made the whole process easy and was able to get me into a car right away with the payment I was looking for, which I really appreciated! There was no unnecessary hassle, and I felt like he really listened to what I wanted and worked to make it happen. I would definitely recommend Bell Road Toyota. If you're looking for a vehicle, make sure you go in and ask for Shawn! read more

Given all the bad reviews, I was hesitant to use Bell Road Toyota as my main dealership, but so far I've only had good experiences! I've never purchased a car or repair from here, but I have done multiple routine maintenance appointments. For car servicing, drive up to the service center area towards the far left side of the dealership. Park your car curbside in front of one of the service advisors' offices. Then you'll be checked in to your appointment. Your service advisor will verify your information, and take your car. In my case, since I have TOYOTA care, my advisor also verify that the service will be free, even though I know that. Despite this not being an option on the website, they can Uber you home! You don't have to wait at the dealership or pay for a rental car! The Uber is free! Not sure if all Toyota dealerships offer this, but their service has always been amazing. Shout out to Diego Leyva specifically!! read more

Bell Road Toyota Parts Department - Service center - Auto Repair Near Me - Phoenix, Arizona

This is one of the worst dealerships I've ever been to. They are horrible. They lie about everything. There are some serious problems with this place. Nobody calls back. They have horrible communications. They lie they sell you things that don't exist. They don't have a real manager. they have multiple sales people claiming to management, Don't ever trust anybody there named Ali or Dean. I wouldn't go there ever again the worst dealership. read more

I had a great experience buying my new 2026 Toyota Camry at Bell Road Toyota.Dean salesman and Erick managerwere knowledgeable, patient, and never pushy. They listened to what I needed, helped me stay within budget, and made the whole process smooth and transparent. Financing went quickly, the vehicle was detailed and ready, and I was in and out in a reasonable amount of time. The staff was friendly from the moment I walked in. Highly recommend if you're looking for a no-pressure Toyota buying experience in the Phoenix area. Ask for Dean and Erick read more

Bell Road Toyota Parts Department - Auto Repair Near Me - Phoenix, Arizona

See all

Service is HORRIBLE. I had an appointment for an oil change and after 2 hours I went and asked for my keys back because they hadn't even started yet. I bought my 4Runner here but never again. after this I will find a new dealer.", one that cares about its customers! read more

Sunday morning, instead of brunch we've decided to take a walk around the dealership for a newer vehicle. Bell Road Toyota has treated me well the past 2 years, so why not. Met with Jarrod, very nice guy. He walked us through the used car lot with zero pressure and provided vehicle information as if he has studied everything about each vehicle, pretty great. Didn't think I was going to buy today but Jarrod helped us out with a $$ that we could not resist. Thank you Jarrod for your help and understanding of our financial situation. read more

Bell Road Toyota Parts Department - Used 2025 RAV4 XLE - Auto Repair Near Me - Phoenix, Arizona

See all

RIPPED OFF Horrible experience thought I was getting a good deal after two weeks of shopping for cars right Honda horrible aggressive sales manager couldn't close me into a a car they wanted me to have I walked in with 6k down. So I went to Toyota ON BELL went in looking for a new car !!! Told them I wanted a car to be in the 30k maybe 42k max I'm putting down 7k The brought me a 2025 Camry (pre owned ) for 38k got it down to 35k with 12k miles . I put 9k down . Then weeks later I find my same car brand new for 38k zero miles with a brand new warranty n I got an old warranty . They told me this is the best deal with have with low miles for this price ! WACK read more

Did not fix anything and I have to come back tomorrow. Charged me $210 to look at some codes and "try" to realign the sensors with a button push. Also everything had to be changed, and that is bullshit. read more

Let's do this "I am a business professional who hates dealership. But I happened to be at Bell rd Toyota this weekend getting some maintenance and this salesman AJ Lydon introduce himself while I was waiting. He was very low pressure, and answered all my questions before we ever talked about buying a new vehicle. He showed me a really nice Camry V6, only 40,000 miles, and when I drove it, I fell in love. We made the deal, he saved me money on my current monthly payment, and this car is way better than my last one. Excellent experience... Ask for AJ Lydon if you come in! Always take care of my day 1s read more

Great experience ..SMOOTH transaction overall! Come and see for yourself! Best in-house rate that no banks could compete with!

Watch out for deceptive pricing. When I reviewed the final paperwork, I discovered that the actual taxes and licensing fees were nearly $1,500 lower than estimated, but they had increased the vehicle's selling price by the same amount to keep my out-the-door total unchanged. When I questioned why the vehicle price went up, the finance manager claimed he didn't know where the individual numbers came from, repeatedly waving it off with a clear "don't worry about the individual numbers, the overall amount is the same." Only after I refused to sign did they finally correct the paperwork. Lower state fees don't magically become a higher vehicle price. read more

I just picked up my new car at Bell Road Toyota. The negotiation was handled through our fleet manager. Dean was extremely helpful and made the purchase so easy. The car was picked up today and details of the car were shared. It was a great car purchase and experience. Thank you to the team at Bell Toyota. read more

The service department at this dealership provides completely unacceptable customer service. I scheduled my car for routine maintenance and waited nearly three hours, only to receive a text message stating I had missed my appointment. That was when I discovered my car had never even been checked in. Staff members attempted to blame a system glitch rather than take accountability. While Toyota makes an incredible vehicle, the unprofessional, careless, and arrogant behavior of this dealership's staff has cost them a customer--and anyone I can steer away from doing business here. read more

I have been there twice before in my prior experiences were very very great, but this time was terrible and it makes me really not want to go back for maintenance on my vehicle in the future. It took five hours for a tire rotation and to top off oils. Around the four hour mark, I went outside to see what the holdup was and I see my car being driven up and parked so I'm thinking awesome it should be ready. I sit outside, I wait about another 15 minutes thinking maybe my advisor is just busy and hasn't realized yet. I forgot exactly who my advisor was so I asked one of the other attendants if they can check on the status of my vehicle, they said yes they told me my advisor's name and they went over to ask him about it She came back and told me my advisor said he's just finishing up my paperwork. It should be 10 to 15 minutes. First off I'm not stupid there is no paperwork they need to fill out that is going to take 10 to 15 minutes for them to give me my vehicle that has already just been sitting for 30 minutes . That 10- 15 minutes turned into another 25minutes . my vehicle is a 2025. I just purchased in April. There's nothing wrong with it. It was just routine maintenance work that I came in for. Being there for five hours, my toddler was not very happy so they were very apologetic about me having to wait that long. The thing that really was odd to me is that my advisor was not the one to bring me my printed paperwork and give me my keys, Another advisor had to do so. read more

Bell Road Toyota Parts Department - Auto Repair Near Me - Phoenix, Arizona

Beginning of June 2026 the sales department was very happy to sell me their showroom Toyota Bz. All smiles and friendly sales. Soon after on my first road trip I learned that the so called adapter that was supposed to be in my car was not in my car. After much stress and educated by a very nice man at the Flagstaff dealership they sold me their rental car adapter so I could charge my car and get back home safely. Upon inspection at Findlay Toyota- the adapter I needed and paid for was not in my car like Bell Rd Toyota said it was. When I got home, I called Bell Rd and spoke to a man by the name of Chris who talked to me like I was making it all up and treated me with so much disrespect I was appalled. Chris said he would "look into it" but didn't. Now it's August and still waiting for that call back. Between that call and today I also called and left a voicemail for the financial guy who had no problems getting me to sign the paperwork for my new car in June. To this day I still have not been called back from him. His name is Angel Tadeo. I also called the guy who sold me their showroom Toyota car - his name Ramy - none of these guys have called me back. I urge you to not buy a car from Bell Rd Toyota because afterwards you will not feel like a valued customer. I love my car but really wished that I had not bought it from this dealership. read more

HONESTIDAD e INTEGRIDAD brillan por su ausencia en este dealer. Le doy 1 estrella, porque no existe 0 estrella. RESUMEN: Compramos un Camry 2025 el día 08/09/2025. Llamamos al vendedor el día 08/11/2025 para comentarle que regresamos el Camry por no adaptarse a nuestras necesidades, él dijo que no había ningún problema, que acudieramos al dealer., lo cual hicimos el día 08/12/2025. Adquirimos una TACOMA 2025, pero nos incluyeron 12796.00$ por regresar el Camry y desaparecieorn los 2000.00$ que dimos de downpayment. He intentado contactar al Sr Diego Muñoz (Manager General de Ventas) en varias oportunidades, pero ha sido imposible. Le he dejado mensajes con la recepcionista y otros empleados, desde que el intento contactarme el día 11/04/2025, pero hasta la fecha sin respuesta alguna. Es por todo lo explicado anteriormente que deben tener mucho cuidado, ya que evidentemente hay personas disfrazadas de ejecutivos que son depredadores financieros, quienes a través de prácticas y tácticas inescrupulosas nos engañan, haciéndonos quedar como estúpidos y además tomando el dinero de nuestro esfuerzo. Empleados involucrados: Jesus Vielma, Gabriel Vielma, Kevin, Jose Almodovar. read more

Worked with Travis and Eric to get a good deal! Better yet the wife likes the car and the color!!!

I came over here as their was a major issue with my touchscreen display in my car. Another mechanic recommended updating the software. I asked them to fix the issue as my buttons on my steering wheel and the display itself no longer worked. They charged me $200 and didn't even fix the problem. Everything is still broken. read more

Had some work done at their body shop. Rick was our Contact he kept us updated and was very professional. They did a great job overall. Highly recommend using them. read more

This has got to be one of the worst dealerships in the country. They lie, deceive, communicate poorly and most of all, are complete crooks! DO NOT DEAL WITH THESE PEOPLE! I would never buy a car from them again. If you're thinking of purchasing anything from them READ THE FINE PRINT! They are master manipulators. I absolutely hate this dealership and will never go back! read more

I am writing this to warn the community about the lack of integrity and professional standards at Bell Road Toyota. I arrived at 8:00 AM today as a cash buyer, ready to finalize a deal on a vehicle negotiated the night before with Daniel for approximately $30,600. Instead of a smooth transaction, I was met with a series of "bait and switch" tactics and disrespectful management. The issues I encountered: Broken Agreements: Daniel was nowhere to be found. A different salesperson, Jorge, quoted me a price over $1,000 higher than agreed, citing "accessory fees" that were never mentioned during negotiations. Hostile Management: I spoke with a sales manager named Izzy, who was incredibly dismissive and rude. He refused to honor the verbal agreement made by his team and actually told me, "No and thanks for my business," before walking away from me mid-conversation. The Final Straw: After I called an Uber to leave, another staff member approached me and agreed to the original $30,600 price. I cancelled my Uber and waited only to have him come back, insisting on $31,149. It is mind-boggling that this dealership chose to lose two guaranteed sales (my son is also currently car shopping) over a $549 difference and a refusal to stand by their word. If you value transparency, respect, and honesty, take your business elsewhere. I expected much more from a dealership of this reputation, but they proved they would rather quibble over small margins than honor a handshake and treat a customer with basic decency. read more

I'm writing this to amend my previous review of Bell Toyota. After writing that review Todd at Bell Toyota reviewed our file. Subsequently, we were contacted by Todd and a representative from the Toyota corporation. They had me take our Highlander to the dealership and they resolved the issue. My wife and I were very satisfied as there was no out-of-pocket cost for this repair, which we greatly appreciate. Thank you for the great job Bell Toyota and Toyota Corp! read more

Don't waste your time with this dealership. Me and my wife found a vehicle and inquired about it. My salesman (ALI, like the boxer) made an appointment for me to come take a test drive and to look at my trade in. So I took the day off work and headed over there, only to be informed the car was sold as soon as I got there. No phone call or text to tell me or anything. What a waste of time and gas. BAD BUSINESS. They have zero interest in customer care. read more

I worked with Ali and he made the process smooth and easy answering all the questions I had.

I've been a customer of Bell Road Toyota for over 30 years, and this was my first visit under the new management. I think the new team is doing a fantastic job. My salesman, Steve Kohl, worked closely with my son and me through the entire process. We did the usual negotiating, and I was able to purchase a pre-owned Toyota at the reasonable price I wanted. This was my first time buying a car with my son because my late husband used to handle that and it turned out to be quite an experience and a real education. I would gladly recommend Bell Road Toyota, and especially Steve Kohl, the Internet Sales Manager, to anyone looking to purchase a vehicle. Thank you, Kathy Donaldson read more

Contacted this dealer 12/26 for a used Sienna they had. Found out they add bs dealer add ons and huge doc fees. They were also unwilling to lower the price because I live in CA. I emailed the GM who never even wrote me back. Place is why people hate dealers. read more

Bell Road Toyota Parts Department - They don't like out of state buyers. - Auto Repair Near Me - Phoenix, Arizona

My fiancé and I both brought our vehicles in for oil changes and paid for the oil change package. The coolant and windshield wiper fluid would be filled, but after checking, both were completely empty. That raises concerns about whether the oil was actually changed at all. On my fiancé's truck, we were told a lug nut was too rusted to be put back on, yet the lug nut was somehow lost by the mechanic. There was no proof provided, and now we are missing a lug nut because of their mistake. Overall, this was a frustrating and unprofessional experience. I would not recommend this dealership/auto service. read more

Probably the worst service department ever I have diesel Toyota Land Cruiser I get quoted in the morning $110 with their filter For a oil change then when I show up I get quoted $161 using my oil filter that I paid $38 for previous months ahead terrible communication then he says he didn't know it was a diesel when we had a full conversation about other dealerships not being able to work on diesel then I get home and I have a oil leak all in my driveway. The tech definitely could have cleaned up after himself filter drain full of oil if you have a 78 series please don't go here my stuff was moved around in my car and when I look at the invoice they used the wrong oil they used rotella T4 when in the system It says only use rotella T6 15w40 then they did a tire rotation and now one of my imported wheels are scratched read more

This dealership seems to not care about their customers. Had one of my service advisor speak to a service manager because a technician absolutely doored my car and I have it on camera and on video. The guy touched my car decided to walk off and think it was OK. It was a giant scratch and pitting from the door, knocking my car. The technician even touched it noticing that he did that from a 2003 to 2006 Toyota Corolla in gray he was a technician that was I believe Middle Eastern service manager likes to promise things and nothing seemed to happen so good job Toyota. I hope you guys are happy because you guys just lost a customer due to your negligence. Love how the service manager was trying to promise me things, but nothing was changed or even fixed. I had to fix it myself, out of pocket. read more

Wow after someone reached out saying to contact then nothing.....Another person reaches out, you contact and get ghosted again. You can't make this stuff up!!! Too bad their operations is so unethical because their servicing department is great. Maybe fire your director of sales and put the servicing director in charge read more

I have had my Corolla since 2023. I love it and Bell Road Toyota! The service center is perfection. My customer service agent is Chris and he was friendly and so knowledgeable. My car is well cared for!. read more

Acquired a 2024 Prius but didn't understand how to pair my phone with the info system, get google maps to show on the info system screen, which buttons do what, etc. Xavier, a very nice, polite young man in the service dept. got in and showed me how to do everything. He was so nice and friendly! I am 83 and plan to take a road trip soon, so needed to get everything working and understand how to do everything. He could not have been nicer!! read more

I had a wonderful experience purchasing my Hyundai Kona at Bell Road Toyota. My salesperson, Treva, was great! I hate shopping for a car with previous high pressuring in the past, but Treva made my experience beyond enjoyable. She is such a sweet lady, and made everything quite enjoyable. She was very thorough, explaining everything to me and answering all of my questions and also getting me a great deal! If you're looking for a vehicle, request Treva. She is a JOY! read more

Sold me a car that is not legal to operate on the road. The tent on my front windows is limo grade. I'm new to Arizona so when I bought the car used, I assumed because it was so hot in AZ that it was legal to have darker windows. In addition, it never crossed my mind that a dealership would be so disreputable that they would sell a car that's not legal to operate on the road. Of course I was pulled over and received a fix-it ticket. The cop did not believe me that a dealership would sell me a car that was illegal to drive on the road. I had to show him pictures of the car with the stickers on it, still on the lot for him to believe me. Then I took the car in for service and brought it to my service reps attention, again he did not believe that they would sell a that is not legal to operate on the road. Again, I showed him pictures. This dealership sold me a car that is not legal to operate on the road. Which makes me wonder what else are they doing that is disreputable? Shocked a dealership would do something this dishonest. read more

Bell Road Toyota Parts Department - Car on the lot prior to me purchasing it. - Auto Repair Near Me - Phoenix, Arizona

Conniving, Dishonest, and a Complete Waste of My Time Let me save you the 100+ mile drive I made to Phoenix based on empty promises from Bell Road Toyota. Less than a year ago, I purchased TWO brand new Tundras from this dealership. TWO. You'd think that kind of loyalty would earn at least a baseline level of respect and honesty. Instead, I was fed a line about how they wanted to "earn my business" and convinced to drive over 100 miles to discuss a trade-in deal. Within FIVE MINUTES of walking through the door, the appraiser -- a smug little guy who clearly had zero interest in actually helping a customer -- told me flat out they couldn't offer fair KBB trade-in value. When I pushed back and reminded him that's exactly what I was promised, his response was a dismissive "Why would I do that? I need to sell the vehicles." Well, sir -- because that's PRECISELY what your colleague told me to get me in the door. That's called bait and switch, and it's a disgrace. I drove over 100 miles. I bought two vehicles from you in under a year. And you couldn't even give me five minutes of good-faith conversation before wasting my entire day. And when I'd had enough and told him I was leaving? His response was a cheerful "Perfect!" That single word tells you everything you need to know about how Bell Road Toyota actually feels about its customers. The staff is cold, unfriendly, and operates with the kind of slimy tactics that give car dealerships their reputation. BUYER BEWARE. I will never set foot in Bell Road Toyota again, and I will make sure everyone I know hears this story before they even think about shopping there. read more

Showed up 15 minutes before my appointment at 11am and they still made me wait 45 minutes after my appointment. They pushed cars ahead of me that got there after me. They parked behind me and on the side of me. I was the last car to be serviced. Slow service and unapologetic acted like it was normal. This is my second vehicle I purchased from Bell Toyota and I'm done. I only go to the Bell dealership and have my vehicle serviced there. I've had good experiences previously and that's the reason why I bought my car and have it serviced at the Bell dealership. Time to take my business elsewhere read more

Dean Eric and Josh really took care care of me when I went to purchase a truck. They made me feel welcomed and comfortable with purchasing this truck. I recommend for other people to go and buy a vehicle from them! They were awesome! read more

Bell Road Toyota Parts Department - Auto Repair Near Me - Phoenix, Arizona

Bell Road Toyota tried to rob me of nearly $2,900. My RAV4's radio kept rebooting after a battery change -- a known Toyota issue with a free software fix. Instead of following the TSB (technical service bulletin), they told me the the touchscreen is broken and the whole unit had to be replaced for $2,875. I proved them wrong by going on chatgpt, fixing it myself in their parking lot with a USB drive. I demanded and got a refund. They either didn't bother to do their job or deliberately tried to scam me. Either way, it was blatant dishonesty. If you value your money, do not trust this service department. read more

Bell Road Toyota Parts Department - This is me actually fixing it in their parking lot - Auto Repair Near Me - Phoenix, Arizona

Dear lord, go buy something from Facebook Marketplace when you think of a dealership this place is the epitome of that. God bless this dealership and the poor souls that walk in. Bought a jeep here, they pulled my credit 11 times, I almost had a heart attack when someone threatened me and my girlfriend to come back and return the car because they couldn't figure out financing?? Credit score of 800. What? Someone call the priest because this place is evil. If you're interested in a car. Here are some good alternatives that are cheaper and won't threaten you. Facebook marketplace, your friendly neighbor selling his fixed up Toyota Corolla, a local small business, an abandoned car on the side of the road. Honestly. You'd be better off buying a bike and cycling to work. Turn around! P.S... we returned that jeep because of their mistake and bought a Volkswagen on marketplace... killer deal! read more