Imagine a beautiful Arizona weekend, finally blessed with perfect weather. I decided to take my '84 Mercedes convertible for a drive, the kind of day that feels made for cruising. Suddenly, an awful grinding and squeaking sound erupted from my driver rear wheel. In a panic, I searched for the nearest small business mechanic open on a Saturday and found Bell Road Auto. Reinette answered the phone and immediately put my mind at ease. She assured me they'd take a look and urged me to come in ASAP. I carefully drove over, and Andy got to work right away. In just 30 minutes, they discovered the culprit--a pesky rock lodged in the wheel. To my surprise, they refused to charge me for the diagnostic or the time they spent fixing it. Their kindness and honesty left a lasting impression. Bell Road Auto has now earned a lifelong customer, even if I have to drive a distance to get there. Andy and Reinette are proof that local businesses still care, and they deserve all our support. Thank you for making my day better and treating my vintage European car with such respect! read more

Bell Road Automotive - My Classic Mercedes - Auto Repair Near Me - Phoenix, Arizona

I've been coming here for years and this is the place I refer to others. It's family owned and operated and they have always treated us well. The pricing is fair and the service is exceptional. read more

Bell Road Automotive - Auto Repair Near Me - Phoenix, Arizona

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This is my story and this happened a year ago. I came back here to write a review and warn others of this place that scams customers for money. The reason I waited so long to write a review is because I went against their advice of replacing something they said was broken and I didn't think it was. I've been driving my vehicle for a year since my experience with this fraud business and my vehicle runs fine. It started a year ago when my battery died. They were the closest shop to me and were very friendly at first. They charged me almost $600 for a new battery which was a little absurd but I needed my car running so I accepted. They wanted to run a diagnostic test cause they heard something coming from my engine. When they called me back the next day they said my oil pump was bad and wanted to charge me $6400 to get it fixed. An oil pump broken... on a 2020 Hybrid RAV4. Being a student, I didn't have the money for that so I declined and did some research. The part to replace costs only $200, so it would cost $6200 in labor? Even if you took the engine out of the car it shouldn't cost that much in labor. So I called my friend who works on cars and said that price is ridiculous and at most is $4000 to fix. I then got another opinion, this time from my mechanic I normally go to in Tempe. He asked if I heard noise from the engine. I said no, just the normal noise an engine makes. He said if the oil pump went bad and I was driving, my car would be throwing a fit and giving me signals that something is wrong. He said to not take it back to that shop and call him if I notice something wrong in my car. Well here I am, one year later still driving my RAV4 everyday to work and occasionally going up north to off-road for some camping trips. This shop tried to lie its way into stealing $$6400 from me. The sad part was they were so nice at first and when I declined their work for the oil pump, when I went to pickup my car they didn't even make eye contact with me when I walked in the building. I stood there for 5 minutes while they fiddled on their computers. No "hey welcome in" or "how can I help you?". Just sat there and didn't acknowledge me then printed a receipt and gave me my key. Legitimately a terrible business with horrible scamming people that work here. I warn anyone to stay away from this business. read more

We took our Smart car there after another repair shop told us nothing was wrong with it. After about 20 minutes the technician came and explained in full the problem he located, what it would take to fix and got the parts ordered. It now runs like it was new and we could not be more pleased. Everyone there was friendly and so informative about our vehicle. Also a plus is they had worked on other Smart cars and knew the problems. We will bring our other vehicles back for them to service when needed. A class "A" experience! Bill M read more

At first all was well, very user friendly in beginning. Had Nevertheless, had to walk in this 112 degree heat to check on the status vehicle. Had to call my job due to not having my vehicle in a timely manner Very disappointed at the end if the day...... 40 minutes later stoll here..............wtf 30 min read more

My car recently failed emissions and needed work done. I was qualified for the VRP program and it showed they were one of the qualified auto repair shops! WHICH THEY ARE MORE THAN QUALIFIED . As soon as I went in they were straight to the point! They gave me an estimate and told me they can fix my car and pass emissions for me! so all I had to do is register it when I got home. They kept well contact with me letting me know of any hiccups which btw wasn't any. Other than the amazing work they do. They were so honest, polite, and welcoming. Im going back to them from now on. My new auto repair shop. Thank you Reinette & Andre! Also thank you for those that put work into my car. It runs so smooth I am SO HAPPY. read more

I had a really negative first experience at Bell Road Automotive. I understand this is not everyone's experience, but I was really discouraged by this company's customer service and their ethics. Customer service- For starters, we were refused the service that we wanted for our vehicle. As we voiced our complaints, we were met with some really disappointing excuses and intimidation. I have never been in a customer service scenario where I felt less understood and less listened to. When the conflict was over, the owner, Andre, decided to stare at me while the receipts were printing as a form of intimidation. It was a poor look for sure. Ethics- We received a grant for $900 to repair our vehicle at approved locations. It's called VVRP; mind you, the grant is funded by tax payer dollars. Andy's rates are $1000 more than the quotes from places that are not in the VVRP program. This means that Andy has increased his rates to benefit from taxpayer dollars and over paying customers. I am really disappointed in this company, and I have experienced my last visit with them. read more

Price was expensive 75+ tax for inspection of vehicle to figure out the issue. plus when they found out what they thought was the problem they quoted me 2954.37 Well he figured something completely different out about the car he said it was the AC Compressor clutch. And a tension belt. He said u can only replace clutch if u buy whole new ac. There's been no problems with my ac .my ac Works fine out here in this heat. But still my car had the same issue once I started driving and I went back to store and asked him he said the sound that I'm hearing was from the ac compressor. I was puzzled so I went to 2 other shops and they both told me wheel bearing. The one I went with was on 19n Campbell he looked at my car in the shop and confirmed wheel bearing. He fixed it that day and quote was super cheap. Around 300$. I'm like how do I pay 75 to inspect my car and they find a different problem that I didn't even know about? While this other place inspected for free and actually fixed the issue I was concerned about. No more loud noises when going past 40 lol. Even said he would do the 2954$ job for 1300$. It was quick service I will say. And somewhat friendly staff. Long story short I paid 75 plus tax for an inspection and they told me the thing wrong was my ac compressor and a belt. Costs would be $2950+ the ac never has problem for me so I was stump. Went to 2 other mechanics and they both said wheel bearing. They gave me a super low quote after inspecting the car for free. So I went with that and now my car is not making noise anymore when I go past 40. read more

This is going to be somewhat difficult since the owners are seemingly nice people. I brought my Wrangler JK to this shop for a general inspection and possible radiator leak as i was slowly losing coolant fluid. The Jeep overheated on my trip to Heber, i found out my coolant reserve was low, after replenishing the coolant the jeep was fine. Their inspection found a radiator leak and so it was recommended to replace it along with a cooling system flush. After this work was done, the Jeep is overheating past 2000RPM. They recommended replacing the thermostat. And then they replaced the thermostat again due to issues. Jeep is still overheating past 2000RPM. They recommended replacing the water pump. Same issue still. At this point, there was not much to replace on the cooling system, so they recommended hooking up yje computer and get some reading to find out what's going on. Clearly they didn't know what the problem was and were replacing cooling components hoping to fix the issue. I lost faith in their ability, so i took my Jeep to a different mechanic. Same day, the other shop knew exactly what was going on. Bell Road Automotive had replaced my radiator and thermostat with after market parts, and so the jeep was overheating when load is applied to the engine as the after market parts couldn't keep up. Upon replacing the radiator and thermostat with genuine OEM parts by the new mechanic, the jeep is running perfectly. Bell road does not want to refund me this money as they say, they used OEM parts. The new mechanic gave me the after market radiator and thermostat, i looked up the part #s and guess what i found... After market parts. In fact, the thermostat they used, says 'China' on it. Qnd the radiator is made by Agility after market. What do you think? read more

I've been in several times. Great people to deal with, very knowledgeable, friendly and know what they are doing. Fair prices and they put up with all my silly questions. read more

Started coming here years ago when I had a major auto issue. I have never stopped coming back. Thank you All at Bell Road Automotive for instilling trust and excellent service time and time again. read more

Dependable and trustworthy service. It's always tough to find a place you have trust in but with Bell Road Auto I have all the confidence in the world. Great people. read more

After getting a quote from another place around the corner for almost $2000. I took it in and he told me all I needed to fix was my wheel bearing. I asked him to also look at another issue I had had since then. which turned out to be an oil sensor the total bill was $530 they were honest upfront and did the work in a day. not only that they went to Discount Tire to get the tire key because I didn't have one. And pick me up from home to come get my car. Great business ethics his wife is a sweetheart I will definitely be back and I will be recommending them to anybody I know read more

Bell Road Automotive - My quote from the "other guy" - Auto Repair Near Me - Phoenix, Arizona

After driving from San Diego, California to Phoenix, Arizona. I went here needing an overdue oil change and to get my tires checked. The owners were a nice couple who moved to Arizona from Rhode Island. The husband does all the work on the cars and his wife takes care of the customers in front. A very cool down to earth couple. They are great. I noticed that the wife also sells Avon products. She had a little room displaying her items for sale. When I was there women were coming in for their Avon needs. I thought it was cool. Didn't seem to interrupt the car repair part of the business at all. After my car was done. I was happy with the service. The place was fast, friendly and my bill was reasonably priced. I would definitely trust my car with them again. If your looking for a honest garage to take your car. This is your place. read more

I have used Bell Auto several times for routine service and repair. I have several classic vehicles that I have had repaired there. Andre, in addition to modern tech work, can also do old school repairs on classics and hot rods. A lot of shops will not touch these types of vehicles. will definitely return in the future. read more

Bell Road Automotive - 1956 Ford F100. - Auto Repair Near Me - Phoenix, Arizona

They cost a little more then some but they do good work. All the staff are very nice and personable. I will continue to use them for my auto needs. read more

Within a few weeks the check engine light went back on. I was told I'd be charged 80-160 just to look at it.... Again. Chances are it's not related to what they initially worked on. This is why I don't trust shops. They didn't seem too concerned after they just worked on my truck for almost 2 weeks. The bill says over 4700 and they don't even have the decency to cut me a break on taking a look at my vehicle when it could be an easy fix potentially. That's not good customer service. Thanks for getting me through emissions. read more

The best experience I've ever had with a mechanic shop. My check engine light had been on for a while and I tried the normal things like gas cap and oil changed. Even took it to a different shop earlier in the week for them to scan it. Didn't have time to leave it and I told them I would be back but could tell they were annoyed so I wasn't going to bring it back there. When I called to set appointment at Bell Road Automotive, which I found on yelp. Randy was super nice. When I took it into the shop, Randy again, was super nice and understanding. I appreciated the fact that he knows car troubles suck and are an expense that no one wants. They took my car in and the sweet lady gave my daughter and I a ride home. (With the car seat). My house was a little farther than I thought but she did not complain. When I got a call a few hours later, Randy went over the outcome. He said " we have to try this first and cross your fingers that hopefully it works". If not, it could get very expensive. I agreed. A couple hours after that he called and said good news, it worked! Your car is ready. The best part about that is that he sounded so excited on the phone that it worked and I wasn't going to have to pay for anything else. I really appreciated that!! The lady came all the way back to our house to pick us up to take us back to the shop. When we got there Randy gave me the bill. Are you serious? It was less than he quoted me over the phone just a few hours earlier!! I usually feel screwed after leaving a mechanic. Not here though, I will definitely be back and have already recommended family members. Kudos to an honest run business! read more

Originally looking for service on my wife's Mini Cooper, she was thrilled with Bell Road Automotive. I just took my Nissan Rogue in for a check up before a road trip, and they checked it out and rotated tires. I asked if it had needed an oil change and Andy said "nope not yet, oil looked good, your good to go!"!! This is now my go to for ANY auto work, they are professional, courteous, and VERY fair... a great family owned business. Highly recommend! read more

I needed a new shop for car service as I had moved recently, and after having my "old shop" for 30 years spent some time to find a new shop, one that like the old was honest, fair in price, stood behind their work with integrity. I found that here and recommend Bell Road Automotive to anyone looking for great customer service and excellent maintenance on vehicles and repairs at a reasonable price. read more

Oh where do I start? I was driving up to Phoenix from Tucson (job relocation) and as soon as I hit the 17 my car started making an awful noise. Well I safely got to my destination and deemed my car unsafe to drive. I immediately yelped a close-by repair shop and found this gem. I called and spoke with the owner's wife (her name escapes me) and she was ever so welcoming and friendly. It was a Friday afternoon and she still told me I was welcome to bring my car on in to get it checked out. I had my car towed in and in about 3 hours, she called me back to let me know what was going on with my car. I am a mechanically oriented kinda girl, but I appreciated her efforts in breaking everything down into layman's terms for me, just in case I wasn't so fortunate to be as mechanically inclined as I am. Before they did anything, they let me know exactly what was wrong, what caused it, and how they were going to replace it. She was upfront and honest. One of the things I appreciated was that for one of my problems- my cat converter had snapped, they were offering to weld it together to save me money as opposed to just buying a new part. This spoke volumes about the lengths they go to watch out for their customer. I'm not going to sugar coat anything and say that the work I needed done was cheap... because if it's something good, it's not gonna be cheap.. and if it's cheap, it ain't good. However, I went ahead and gave them the OK for the work. They quoted me a time frame for the car and met that commitment 100% with no issues. Another thing I appreciated was when I went in to pick up my car, I wasn't lectured on what I will "need" to do to my car in the future. It was in and out, and Andy honestly told me his opinion and that other than the repairs he fixed, there was nothing else wrong with the car. Although my start to my move into the Phoenix area was a bumpy one, I thank Andy and his wife for providing me the utmost courtesy and making this as easy as possible for me. I am glad to say that I Have found my "go to" mechanic in a new city - something that is otherwise very hard to find. 5 stars for Bell Road Automotive. Hopefully I will be seeing them later rather than sooner, but I know they will take good honest care of me each time. read more

Have had my Charger serviced at the Bell Road Automotive and always received excellent service and detailed answers to my questions. Andre is always happy to consult with the customer and make sure you understand whatever work they are doing. When I purchased a new Hyundai Tucson, the dealership offered oil change services at a "discount" price of $49.95. Bell Road Automotive offered a coupon for considerably less and did the work in under 30 minutes. They provide transportation service when necessary, always follow-up to make sure you are satisfied with the service, and have some of the latest diagnostic equipment to analyze any problems you may be encountering. I would recommend, and I do, Bell Road Automotive to anyone looking for great customer service and excellent maintenance on vehicles and reliable repairs at a very reasonable price. read more

Great shop. Honest advice and easy to work with. I have been going to Andre for a few years now and I have never had a single problem with his repairs. Give them a ring next time you need some work done! read more

I had very good experiences every time I took a car here, back during a yearlong stay in Phoenix for work. The mechanic/owner of this small shop is one of the best I've found in Phoenix. He was honest, the work was done quickly, his charges were reasonable, and I've never had a problem with any of the labor or parts he used. I had him fix belts, seals, radiators, you name it, as my car needed quite a few repairs (it was a used fixer-upper). It's a shame that I no longer live anywhere near this place, or I would definitely use it for any future car issues. I'd recommend it if you live on the North side and want a reliable, cost-effective mechanic. read more

What really sucks is in terms of this business I think if they had better customer service they could be way better. I've taken my car a few times and for one they never had once called me to let me know when my car was done so I was always sitting around waiting all day and then when I call they're like " oh yeah it's been done". Well I brought my car in this time and it was supposed to be a one day thing. They got the wrong part and kept telling me " it should be here tonight" then another day would go by, the part wasn't there and no one would contact me to even let me know if it was there and it was done or if it never showed? Which apparently the guy working there told the owner he told me Monday which was also a lie cause if someone had told me that I wouldn't have been freaking out every day. It took me like 5 days to get my car back meanwhile I was having an anxiety attack every day wondering when tf I was going to actually get my car back, what was going on with it and also struggling to find a ride to work every single day since my work is 30 minutes from my house which I told him but they didn't seem to care. And the owner was out of town the whole time this was happening apparently (even when he is in town tho they still never call me to communicate things, which maybe is kind of important when you're running a business? Lmao) and I spoke to him and he apologized but I figured maybe they'd at least do something to make things right but they literally did nothing and still just overcharged me almost $800 for a new thermostat. I do not recommend this business at all. read more

This is in reference to MATT S. Review , I am the girlfriend who's car this is about. 1ST of all , I have never ever spoke with this woman nor her husband . As I no NOTHING about cars and my boyfriend does so obviously I let him handle it. MATT found this shop , he called the shop , he set the appointment .. Literally the only thing I did was drive the car there.. 2ND. There was no talk about the possible cost of said repair. 3 . At no time did MATT start yelling, or act "belligerent" he simply had the facts and she (owner) did not know how exactly to respond.. 4th . 5th. The husband wouldn't even come out and defend his "costs" he claimed.. So as a single mom who is naive to car maitenece or the costs , I'm concerned that I would have paid that not thinking twice. I'm fortunate to have a caring boyfriend that makes sure that doesn't happen. But how many single moms, grandma's,or men who are not car savvy go out seeking vauto work ,. They take the time to do research and find a "mom and pop" place and feel they are trustworthy.. I know I did . I'm personally offended not only because of the misrepresentation but because theyare now badmouthing my boyfriend and making false statements.. read more

Most Honest and trustworthy auto mechanic anywhere. If you looking for great prices, excellent service, reliable repairs I highly reccommend Bell Road Automotive. Especially if you have a Jeep Wranger with Jeep Death Wobble. Totally FIXED it and it lasted for over 9 years and still going strong. Wont take my Jeep anywhere else to be fixed. Thank you for amazing service. read more

Excellent service, fair prices, caring ownership. This is the place to take your vehicle if you want trustworthy, thorough service. I will return! read more

I've used Bell Road Auto for several years now and have always had a good experience with them. They do an excellent job for a medium price. I've never had another problem with anything they've worked on. I will continue to use them for both my car and my truck. I've never had anyone pay such great attention to detail. They know what they're doing and as long as they keep it up they've got a customer in me. read more

This was my first dealing with these folks. They were absolutely great. I really feel like I was treated fairly. Probably for the first time in years. They diagnosed and explained well, and it was what they thought. I spent a few minutes small talking with the owner and his wife, (both were on site working) they were real and seemed on top of thier game. Start to finish, they delt me good cards and played fair. Go see em, treat yourself to good old fashion ...service. read more

I'm sticking with Andre and his wife at Bell Auto for all my repairs moving forward. The guy is honest and upfront and you can tell right away he is genuine. There are a lot of places you can take your car where you'll find an owner who is in business for 1 reason. To make as much money as possible from helpless and unaware car owners. Andre is in business to create mutually beneficial experiences out of unfortunate situations. I plan on replacing my car in January - it's a janky piece of metal on mismatched tire rims. There's a lot of work that needs to be done to it but I told him I only need it to get me through until January. There was one problem that was making the car un-drivable. He quoted that single repair and after I asked if he thought anything further needed to be done to get me through December, he didn't push to up sell other repairs that probably should be done in any other situation. He also warned me that there was a chance for further damage if he replaced the radiator hose and if that occurred, I'd have to put more money into the car to make it last. He assured me he'd be careful but promised me nothing and again, didn't pressure me to move forward with the repair. He called back a couple days later and informed me that he was able to do the repair without damaging the rotting piece that he was concerned about. When it was all said and done the repair cost me $200 and the car has been running perfectly since. I can't say for sure that there isn't another car mechanic would've have approached it the way he did, but I'm no longer taking the chance on anyone else. It's nice to officially have a car mechanic who has my best interest in mind. Thank you Andre! Oh! And his wife is amazing. She gave me a ride home from the shop after dropping off my car, saving me $25 before the repair was even started. Great service all around! read more

,I didn't want to add a negative review, but in light of my friends recent experience I felt it necessary. Check engine light, $2000 later,no answer and an estimate of $1000 more to figure it out. I picked up my car and went to choice Auto in Tempe. They fixed it for $119. Will not ever trust this place, even though they are nice read more

My 1988 Toyota Corolla recently failed emissions and I was put into the " Voluntary Vehicle Repair Program " to get my car fixed. So I took my car to Bell Road Automotive for the necessary repairs. That same day I received a quote to fix of $1,763.00 and I was told I need to have the carburetor rebuilt, a tune-up and a oil change. I was shocked by the very high price and when I asked if I could get the estimate in writing so I could see the cost breakdown the technician refused. I could not understand how they came to nearly $1,800.00 for the 3 services they recommended. So they wanted $900 from me and another $900 from the state. It's a total double - dipping scam. Plus the fact that they refused to put anything in writing to show how those 3 services equal $1,763.00 is a HUGE red flag. I had my own mechanic work on the carburetor after I failed the 1st time and he changed the oil then. So I currently have less that 10 miles on the new oil change. The carburetor was rebuilt less that 3 years ago and I have a new distributor, cap, wires and spark plugs all done 6 months ago. I kept all the receipts. So, I do not believe the technician even pulled the dipstick on the car, because if he had, he would have seen the oil was clear, the carburetor was clean and the spark plugs were new. The whole experience was repulsive as if they thought I knew nothing about car repairs and how much they should cost. It is a 1988 Toyota !!! A brand new carburetor cost $300. to rebuild the one I have cost half that amount. A oil change cost $40. and a tune-up, another $300. these are all " high end " ballpark estimates that do not even total $900 when you add the cost of labor. But since the maximum paid by the State of Arizona is $900. they come up with this outrageous total to over inflate the price x 2 to take advantage of both the customer and the state program designed to help people to double their revenue. Steer clear of this place. Unless you like over paying and being scammed. I reported this incident to the officials at the VVRP, the state's attorney generals office and the better business bureau. They are NOT accredited with the BBB. Steer clear, buyer beware or at least get a kiss before they f**k you. You WILL pay more, much, much more. read more

Had no idea what was going on with my car, called first thing in the morning was able to bring it right in simple fix, beyond fair pricing and I'm back on the road!! The friendliest people I've ever met! I'll never go anywhere else and be telling everyone I know! Thank you!! read more

Bell Road Automotive is a great choice, because they always do a thorough job. They don't add on stuff that isn't needed and they tell you how it is. These days, it is a relief to trust someone's word like can trust your own. read more

Wish I could give them zero stars. Went in to get my emissions checked as there was a minor leak. Guy quoted me $180 for the EVAP test alone, which was just a smoke test and doesn't involve that much labor and time... I get quoted $997 to fix a charcoal canister and the gas cap. A job that should be MAXIMUM $700 if that. I tell them to hold off on even touching my car as I'm a college student and a teenage girl so I know how mechanics are... I then get a call the next day, the day I was going to pick up my car and bring it to another shop, that the work was done. I correct the man I talked to named Lee and he says their service operator Andy screwed something up and my car got the full parts. He takes out the new parts and puts back in my old. I go pick up my car, and magically $180 turns into $220. I correct the man at the desk and this character "Andy" who I'm not sure if he's the shop ghost they blame for their mistakes or a real person.. gets blamed for this mistake. I say I was originally quoted for $180 and one guy says "Alright just charge her for $180"... The "shop minimum" apparently changes through calling out their bs.. Crazy how that works... I pay the $180 because I'm obviously not going to win this fight as a young girl. I get in my car and begin to drive away, I look in my back seat and see a black grease stain in my cloth seats the size of my hand. I'm now boiling at this point. So thank you to this shop for charging me $180 for literally nothing. I hope the "labor" y'all endured in checking the canister leak by moving the seat back didn't break your nail. Don't go here. read more

Very professional and were ready for me when I brought my Jeep in. Service was done in a timely manner and the work done was excellent fixed my issue. I had been looking for a trustworthy, reliable and affordable automotive shop in Phoenix, I will never take my cars anywhere else when I need work done on my cars. read more

Went in today to have some services done. The prices were very reasonable. The technician seemed very knowledgeable. Will definitely go back. read more

Honest and great customer service. Definitely happy with the services performed on my truck.

Andy and his wife are AWESOME! I called on a recent Saturday after breaking off the oil drain plug when attempting an oil change on my car. Andy was the true hero, saving me hundreds and hundreds of dollars in labor and parts on what could have been an oil pan job. Lesson numero uno: do untighten the plug in the CORRECT direction please! LOL Matter of fact, I am now going to Andy for ALL of my automotive needs as I'm getting too old and impatient to do it myself anymore. Andy's honest, does a great job and oh! His shop is two minutes from my house! Open till 2pm on Saturdays when most others are closed on weekends. He had the car finished that same day, but we had already left town with my girlfriend's car, so had to wait till Monday to pick it up. GO TO ANDY when you need to get it done and done right! 20 STARS!! read more