Service with honesty, you tell a lot about a repair shop by the size of the building, the amount of friendly staff, the honesty of the receptionist, and service techs. There were two ISF's in the lot , only 2700 of this model in the USA. You get what you pay for. Own a Lexus or Toyota.stop going to the stealership. read more

Toyo Motors - People that care about what they work on - Auto Repair Near Me - Phoenix, Arizona

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I've been to Toyo Motors on Bell Rd twice now for major work needed on my Prius V. They are tucked away on Bell Road and REALLY know their stuff when it comes to working on a Prius. They have average rates, and are able to communicate with you and helping suggest in which order of importance you can take concerning your car care. Nick is awesome - he really listens to what you share about your vehicle and what your needs are. Sharon often shuttles me back and forth when they have my car all day which is such a convenience. They really go the extra mile. If you are looking for a shop that has staff that cares about your vehicle and safety - look no further. You will not be disappointed with Toyo Motors in fact you will probably be writing a great review for them yourself if you have your care worked on. read more

Such a great shop. Prius' everywhere. It was a fast repair for what I had done too. I knew I was going to have them do the job right when I met them read more

Honest, trustworthy, great expertise. Won't take my 4runner anywhere else. Hi, Jesus!

Best of the best in Phoenix. Took my Toyota / Scion here several times - very fast service and competitive pricing. Was happy to see they also work on Acuras - took new to me MDX in for timing belt swap as it was due. I mistakenly thought the package also included the drive belt, which it does not. They offered to put it in for free to make me happy, even though it was my fault I assumed it was included. While I didn't end up taking them up on it (they told me it was inspected and was fine), I appreciated the gesture very much. I plan on doing all my service here going forward instead of the dealership. read more

The only shop I'll ever bring my car to. Fast service, honest pricing and extremely professional. Sharron and Jacob are awesome and it's good to know you're handing your keys over to people who know what they're doing. Would give more than 5 stars if I could. read more

Had a new engine replaced on a Toyota Prius by ToyoMotors. The great customer service received from the initial phone call through the completion of the repair was superb. I received daily updates, and communication was better than expected. I received a quote from the Toyota dealership, that was way above my price point. ToyoMotors gave me a fair quote, and stood behind their warranty. An item came up right after the vehicle was completed, they made good on their warranty and fixed it. I waited to post a review to ensure I received great mechanical repairs for what I paid. So far everything is holding up, and should I need to reach back out to them, I know they will be there to help. Thanks ToyoMotors for the superb experience! read more

Do NOT use the "Request Pricing/Request a Quote" system on yelp. ToyoMotors charges $120 to provide a quote on any vehicle. Even if you present a competing quote and just want their price for those exact items. They are abusing Yelp's quote request service. I don't understand why some in the auto repair industry aren't transparent about and keep their pricing behind paywalls. Update in reply to owner: Businesses can Opt-Out of the quote/pricing feature, as many businesses do. They can turn on "Messaging" instead, if all you want to do is collect $120 from everyone before providing a quote. Also, hundreds of valley mechanics do not charge for quotes. Different business strategies are fine but I'm unconvinced that the business can't turn off quotes on Yelp. Also, I sent the owner a screenshot of a different mechanic's break down of the specific parts and labor work I was looking for another quote on. Business refused to tell me what they'd charge for the same work. Weird. Instead, I'd have to pay them $120 for them to tell me what they'd charge. If their quote is $$$ more, too bad, I'm out another $120. No thanks. I wasn't asking for a complete maintenance inspection on the vehicle for free. Apparently this business has too much work. read more

So convenient straight forward. No upsell. Just helped me. Will go here from now on. The text messages system and online quote process is awesome. I can review while I am at work and know they'll get it taken care of. read more

Friendly and accommodating people. The estimate didn't breakdown the labor and parts separately until I called. The parts were priced higher the local Toyota dealership. The labor was quoted at six hours yet took another mechanic about an hour to install the same parts listed on their estimate. We save $800 on a $2000 repair by going elsewhere. I see the business is well rated, so this might be an outlier situation. Still, wanted people to know. read more

Excellent service with a very detailed review of all of my vehicles. Results are sent to you by text with associated casts that you can approve or reject on the text message. Timely repair of the approved work. I take both of my vehicles there! read more

Great experience. Had a pre-purchase inspection done here, ended up buying the car and getting service done today.. Knowledgeable staff and good pricing. read more

I've had lots of great interactions with the fine people who work at Toyo Motors. They specialize in Toyota cars and trucks as well as Hondas, but I think they could fix just about any vehicle. They also have extensive knowledge of hybrid vehicles with lots of experience with Prius. Doug is an old-school mechanic with lots of experience and a great mind for diagnosing problems and no fear of modern vehicular systems. Kevin and Jesus are hard working car guys who get the job done. Thanks Toyo Motors! read more

I've started using Toyo Motors for my wife's 2020 Lexus RX350. So far I've only had regular maintenance service but I've been very pleased with my experience so far. read more

Quality work at reasonable prices. Good people worked there. My car came in at under what the initial estimate was by over five hundred dollars. read more

This was my first encounter with ToyoMotors. I was in need of vehicle repairs and service unexpectedly; I was recommended to this shop from a close friend. From the moment I walked in, the friendly faces and interaction with the Office staff was SUPERB. I explained my concerns and was told that they would diagnose the issue and get back to me with the results, they mentioned to me that it would be $120 to diagnose but that fee would be waived with repair. I received text messages providing status updates through the duration of the repair services. Nick reached out to me to let me know what the situation was with my vehicle. Unfortunately, the total amount of the repairs needed was not something I could afford. I asked what was the amount I needed to pay in order for me to be able to have my vehicle returned to me and get back on the road to get to work so I can pay for the future repairs and maintenances. Nick explained what I needed to get done and I never felt pressured or felt that ToyoMotors was upselling me in any way. I authorized the repair and got my vehicle back in a timely manner. I was not able to pick up my car during business hours but they offer an 'after hours' pick-up via a lock box. This service was totally awesome, it was great to pick up my car when I was able to get to the shop and not have to wait another day unnecessarily. The excellent customer service provided with my vehicle and the professional and kind interactions within the office is the reason I will return to this Auto Repair Shop for future repairs. I'm so glad to find an Auto Repair Shop that I can feel good about leaving my car to get what it needs. I also will be referring them to family and friends. THANK YOU JACOB; NICK; JESUS AND SHARON... You guys ROCK! :-) read more

I Neil , you are misguided and flag me all you want to. I have proof that the service there was discriminatory and have you yet to be accountable for such lack of respect and accountability. You sir are angry because I am correct and you don't offer any type of scenario that perhaps this was a misunderstanding or anything to show a back bone on your version of an egregious definition of what it means . Let me help you :Customer service is a set of actions a company takes to help customers. Usually, it involves talking or writing with customers. Customer service representatives assist customers over the phone, email, or in person. The aim of customer service is to increase customer satisfaction and loyalty. Some customer service definitions can be broader. Now before you get your motor in a bunch , you have an issue with getting yo comfortable and need to be humbled and sit down. People of yelp I have no reason to spread lies and have no ties with this Neil character. He's rude abrupt and I think it's time to be honest. Yelp is for the people and by the people . He said he flagged me for what!! Speaking the truth unlike your business I. Think yelp has more integrity and sense than your business. Drop mic Iiwas going to be a client therefore I was a verified client! Here the time frames and numbers that show I called them to make sure they took my CFNAcard. My spouse later told me because he was there when I made appointment verbatim, toyamotors nick:" I've never personally taken a card like that but I'm pretty sure we do take it" Me:"are you sure? I do not want to waste your time or mine towing my car there and toyamotors doesn't take it." Toyamotors:"sure sure bring it in I'm sure if I see it and run .01 it'll go through just to double check. " I get there and no convenience to them I have to pay for another tow! And waste my time! They were absolutely unapologetic and cheap for not providing accountability. I don't need to make up stuff to get a rouse . I felt very uninvolved and Like they could care less tgat I had chosen them over Firestone whom I cancelled my appointment to go to this place . It's not everything it claims to be and I'm still wondering where is Neil the owner. Not even an answer. So there you go . I have a recording of the conversation due to my security camera at my apartment catching the sound. So there you go I give this place regardless of its prior stars or whatever reductive and played out! I will post something everyday till I'm done being absolutely offended by there treatment and unapologetic unaccountability . read more

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Really 2 years later they respond and update Their post to say I need new rotors cause they are pitted when I went in to replace brake pads and rotors to begin with? I don't even own the car anymore. Don't waste your time. I rather go to the dealer. You can't clean up your dirty deeds. read more

Extremely pleased with the service I received from Toyo Motors. Jesus has a good way with people, and made me feel comfortable trusting him and his team with my car. They took care of my car and charged me much less than I expected. I'll definitely be back for my next round of service! My only criticisms of the place are: 1. They need a bigger parking lot! 2. The trees out front completely cover the building logo and signage. If I didn't look the place up first, I'd have missed it! 3. I'd like a bit more detail in the service receipt. An itemized list of all the services performed would be huge peace of mind. Cheers! read more

I've been dealing with these guys for several years and can say they've only demonstrated the highest level of service, professionalism, and reliability. I'm a Rideshare driver who drives the sh*t out of my 2012 PriusV with 310,000 miles. Toyo has replaced the battery and engine, repaired the brakes and some other minor work and it was all done well and fast and at a fair price. read more

ToyoMotors is worth the drive to keep our old Toyota running well. They tell us what really is needed and they find needed reasonably priced quality parts. The mechanics and office staff are great! read more

They have been able to pin down the problem when other auto shops couldn't. I've been taking all my Toyota Prius' here since. They are a bit out of my way but I would rather drive a little extra to make sure my car is in good hands. Everyone is friendly and reliable. Scheduling is easy and convenient. They are flexible and patient. Hands down recommend taking your vehicle here if you have a hybrid. read more

Amazing customer service and fair pricing. This is my new favorite automotive shop. They understand my Lexus and I can rely on them.

First visit after my beloved TOYOWORKS sold. Great first experience. "Front desk/Reception" person has a great telephone manner and really congenial with customers. The "mens guys" were polite to a fault and very knowledgeable. They are 90% thru their major renovation. Their up-to-date technology for inspection, diagnosis and billing were very streamlined and impressive. Texts and links..thus digital copies for my records. Felt NO pressure as I clicked to INCLUDE and DECLINE certain items I need to double check against my current records. Love the print-out "Next Service" date and milage sticker on my windshield that I can actually read!!! Felt billing was very fair. Thank you, you guys. See you next time!!! read more

Been going here for a couple years now. I trust them with Subie, they are honest and work quickly. They do a good job explaining what needs to be done now and what can wait. The only issue I've ever had is parking, their location is very busy. read more

I have been going to Toyo Motors since 1987, I haven't gone anywhere else since then. Always happy with the repair and notifications of other pending issues I might need to take care of. Recently brought my car in at noon on Friday before driving to Long Beach, CA for a scout outing on Catalina Island, they got it done for me and my scouts! I truly appreciate their commitment to established customers! read more

I took my 2002 Lexus LS 430 to the local Lexus dealer here in Scottsdale to fix a VSC warning light. ( I had researched the problem on the net and YouTube but nothing worked for more than a couple miles) They told me it was going to be $195 to "diagnose" the problem. At a Lexus dealership that means at least $500, especially in Scottsdale, AZ. Anyway, a friend suggested Toyo Moto service on Bell. I went there and they said I had to leave it and they would get back to me. They then paid for a UBER to get me home. They called 4-5 hours later and told me they had to recalibrate some steering thing and that it was fixed. I took a deep breath and asked how much this set me back. It was only $97. TOTAL! If you have a Lexus or a Toyota that needs work I would recommend these guys. 100%. read more

Took my car in and of course I am skeptical with auto repair shops as they want to always try to make money of you. But the fact that they take pictures of the problem is a bit convincing than the rest. I mean they will send you a quote with the pictures of the problem and you can always go to other auto repair shops to cross checked and pay them. I am actually looking for a place to have a relationship and stick with them and trusting them considering there is a big trust sign in their shop. They seem good people as I saw how they speak to their customers. Also they will help you with installment plan which is another bonus as I was debating if I should go back to Mach1 since all my neighbors uses and trust Mach1 so much and I also saw repair smith that comes to your home. Most repair shops will not show you or take pictures or offer installment so this is a huge bonus point. read more

I love this place. I know that I can trust them to do what they say and not add things on just to make money. They have worked on 2 different cars now and always do a great job. I appreciate knowing I can depend on them regardless of what's wrong with my car. read more

Long overdue post. I've been a customer of ToyoMotors since moving to AZ 5 yrs ago. Very reliable and honest in what they do. I've had various different things done on my Lexus RX from ToyoMotors over the years from routine maintenance to battery, etc. Recently they helped with replacing both low beam headlights on the vehicle. Price was fair and work was done on time as communicated. Jesus at the front desk is awesome to work with. I trust ToyoMotors with any work to be done on my car. read more

Highly recommended!! I was so impressed by the whole experience- communication, problems diagnosis, and repair. Quality service with reasonable price. Very happy that we have a place like this in the community! read more

Great repair shop for my baby Toyota Camry. Dealers are a huge rip off. Nick is a very intelligent worker. He's always assisting me and giving advice that is very helpful. Thanks guys! read more

I've been taking my Honda Ridgeline and my wife's Infiniti EX35 to Toyo Motors for many, many years and they have always treated me fairly and I trust them when they tell me what needs to fixed. Both cars continue to run great and I'll keep going back to them. I highly recommend you give them a try and they do great work and cost a lot less than a new car dealership. read more

They helped me find a great tow service they work with. Diagnosed my car within 48 hours and replaced the part. Very reasonably priced. Great communication and service. Highly recommend. read more

What a terrific experience. Both of our 2008 Sequoia and Accord are showing issues with age and needed some attention with a variety of odd things (rear AC, visor, dome lights, side view mirror mechanics, sunroof vent stuck, auto rear latch, etc). Jesus listened patiently to this list of items and was confident they could all be addresses, either common or require some investigation. Really instilled confidence that they would figure things out and we were in good hands. Both he and Nick are professional, courteous, knowledgeable, obvious the shop has good communication, and they set clear expectations. Great job guys! read more

Thank you ToyoMotors!!! I cannot thank your staff enough Neil. I had to bring my car for an emergency fix and was fixed in less than 30 minutes. Shout out to Jesus, Pedro, and Doug (hopefully I got the names right). This business is very honest and way below dealership pricing!!! They treat you like family and will continue to come here as long as I own my hybrid. Safe healthy my friends and thank you once again for getting my car back on the road. read more

Have been taking my vehicle to Toyo Motors for approximetely two years. Have found them to be highly professional and provide quality service. No surprises and no upcharges. I will continue to take my vehicles there. read more

I have been taking my Hondas and Toyotas, as well other brands of vehicles from time to time to Toyo Motors.......since 1985.....36 years !! I do a certain amount of my own maintenance on our cars and therefore understand when Nick, Jesus or Neil are explaining issues to me. This shop is the finest that I have ever dealt with since I began tinkering with cars starting back in 1971. They WILL give you the straight "scoop" regarding issues affecting your car, and you can TRUST them to do it right. read more

Very responsive and great customer service. Prices are fair and they were quick to get my car inspected and fixed. Will definitely be going back. read more

Professional, efficient, and no up-sales. After years of going to the dealership mechanics for Toyota, and spending HOURS for one or two services (2-4 hours for an oil change and tire rotation- yes seriously!), and the dealership in Chandler breaking my wheel locks and blaming me, I finally decided Toyota specialty mechanics / auto places were where I needed to be. The appointments are well planned out, so a person isn't waiting four hours for an oil change. The entire office and mechanics take lunch 12-1pm, which is just FYI, so there are no appointments then. The people there actually remember me; whereas, at the dealership, I'd go multiple times per year and they had no clue who I was (even with the same "service advisor"). The service is efficient and priced well. I have always been told an honest time, and the time is always within the time they told me. The best thing? No upselling or sales for things one does not need. At the dealerships, I overheard and heard myself so many times, the service advisors recommending things that were not necessary at that time. Eventually yes, but they were just forcing extra services on people. ToyoMotors will indicate what one needs. FYI - there are special conditions for living in such a hot area, which may change service requirements at different mileages. So, if you look in your manual, some of the mileage recommendations are higher than what they will recommend. Per Nick, this is because we live in such a hot climate, there are special conditions. Makes sense! The waiting room is simple but has free wifi, a fridge with beverages and a coffee maker. It can get a bit chilly during winter, so bring a light jacket. read more