I can't say enough about how pleasant my experience was buying a car from Frank Barela at Arrowhead Cadillac. Let's be honest--very few people walk into a dealership expecting the car-buying process to be easy or enjoyable. Well, Frank and the entire team at Arrowhead Cadillac proved me wrong. From my very first phone conversation with Frank to test-driving my dream car, everything was seamless, professional, and completely pressure-free. Frank was knowledgeable, honest, patient, and genuinely focused on making sure I found the right vehicle. He made what is usually a stressful experience feel exciting and enjoyable. A special shout-out to Polly, the Finance Director, who wrapped everything up in about 20 minutes! She is an absolute rock star--organized, efficient, and incredibly personable. She explained everything clearly, answered all my questions, and had me on my way in no time. If you're looking for a dealership that truly values customer service, I highly recommend Arrowhead Cadillac. Thank you, Frank, Polly, and the entire team for making this the easiest and most enjoyable car-buying experience I've ever had. I absolutely love my new car! -Jenn M. read more

We are writing to formally report serious concerns regarding the service completed on my vehicle on January 2, 2026 at 2:33 PM, which was marked completed at 3:09 PM, less than one hour after check-in. I paid in full for an oil change, multi-point inspection, and fluid top-off services. Based on the speed of completion and issues discovered afterward, I am now questioning whether the services were properly performed. Within a few weeks following my appointment, I discovered that my windshield wiper fluid reservoir was completely empty, despite fluid top-off being included in the service. Because temperatures were cooler, I did not need to use my air conditioning immediately after service. However, on February 24, 2026, when I turned on my air conditioning, the air was not blowing cold. After arriving home, I inspected my vehicle and discovered that the coolant level was extremely low, nearly empty. I was forced to purchase both windshield wiper fluid and coolant myself from AutoZone -- items that should have been checked and topped off during the paid service less than a month earlier. This situation is extremely concerning because insufficient coolant can cause serious engine damage. I closely monitor my vehicle and have confirmed there are no visible leaks, moisture, or signs of coolant loss under normal operation. This strongly suggests the fluids were not properly inspected or topped off during my January service appointment. I have been a loyal customer of this dealership for over three years, spending more than $9,000 in repairs and maintenance. Because of this history, I trusted that all services would be completed thoroughly and professionally. On February 25, I contacted my service advisor Todd, whom I have worked with for over two years, to discuss these concerns. Unfortunately, my experience was very disappointing. My concerns were dismissed, accountability was not acknowledged, and responsibility was redirected toward speculation about vehicle age rather than addressing whether the paid services were completed properly. Additionally, I left a message through the overnight line and did not receive a return call. This level of customer service and lack of follow-up is unacceptable, especially given the potential risk to my vehicle caused by incomplete maintenance. I am requesting the following: A full review of the January 2, 2026 service appointment and multi-point inspection report. Verification that the oil change and all required inspections were actually completed. An explanation as to why required fluids were not topped off. Appropriate resolution, which may include reimbursement for fluids purchased, service credit, or corrective service at no cost. Assurance that service technicians are properly completing inspections and that customers are treated respectfully when concerns are raised. We would like management to call & email us at their earliest convenience read more

We visited the Arrowhead Cadillac dealership June 2026, with the intention of test driving a Cadillac Lyriq--ideally the all-wheel drive V model. We were greeted by a sales rep I believed the name of Mark. Initially, we explained we weren't purchasing until August but wanted to explore our options. From the start, the experience felt off. Mark made smirky comments, focused more on our timeline and budget rather than just letting us test drive a Lyriq--any model, as we'd clarified. He mentioned that "they aren't allowed to be putting miles on vehicles for joyrides" even after checking our IDs and seeing we were well over 25. When we confronted him about his attitude, he claimed we could make an appointment for another day, but we were ready right then. When we asked to speak to the manager, the manager came out shaking his head, saying under-25-year-olds couldn't test drive without insurance--despite us being older and already insured. No other dealership has asked us for that. Ultimately, we left feeling disrespected and unheard. We just wanted a professional, transparent experience. Sadly, this wasn't it. read more

My Mother is 84 years old and in great shape mentally and physically. She was in process of purchasing a new Cadillac from this dealership when I wanted to get involved to ensure she was NOT being taken advantage of. I visited the dealership and discussed the deal with the salesman. After reviewing the deal they were not discounting the vehicle that was used as "a Loaner" and had ~3400 miles on it. I said how could you NOT provide more discount for the vehicle that is used IMO. They wouldn't budge on the price. I then saw like item on the deal for over $2200 for "dealer in-ons". The add ons as everyone knows pumps up there profit. I asked to see the itemized listing of the add-ons and THEY WERE CHARGING $1990 FOR WINDOW TINT!!! The sale guy tried to explain it was high end "ceramic" based tint. All tint film is ceramic based and industry standard. I immediately visited Earnhardt Cadillac and purchased the same exact new vehicle with 5 miles on it WITH NO DEALER ADDONS for $2k less. In fact they said they could have it tinted for $499 for addition at X-PEL tint shop that does all expensive cars in Scottsdale. This dealer takes advantage of the elderly. Shame on them!!! How egregious and greedy can you be to charge $2k for putting tint on the windows!!!! read more

We just serviced our Cadillac at arrow head a few days ago. The service needed replacing a full set of tires with an oil change. While there Dan Vega noticed that our radiator and water pump needed service and both were covered under our service contract. This is the reason why I go to Dan at Arrowhead Cadillac, they are customer based, reviewing your service contract to take advantage of coverage and any service specials to make your visit special. I will invite my friends to go visit them it's worth the drive. The facility is clean and modern with good food , snacks and drinks to keep you entertained. read more

Exceptional Sales Manager Paul Brown, at Arrowhead Cadillac was a pleasure to work with. No games just bottom line numbers that I appreciated. I will be sending customers to Paul whenever I can and buying my Escalade from him also. Thank you Paul Wendy read more

We purchased an XT4 from a dealership in Phoenix. About six weeks later, the air conditioning compressor went out. Boo. On a crisp June day, driving to Phoenix from my home in Surprise was not preferable, especially considering Arrowhead Cadillac is merely 10 minutes away. My service advisor was pleasant enough and managed to get me a loaner to use as it was unclear what was initially wrong with my car and how long they would need to keep it. Though I'm glad I was able to get a loaner, as my day would have been difficult without a car, I was incredibly soured by the very visible sign in the service area reading something along the lines of "poor planning on your part does not constitute an emergency on our part" alongside a photo of a very divisive politician. Really? Very disappointing to see such an attitude advertised by a brand that--you'd think--was built on service and dedication to customers that purchase their vehicles. The only poor planning on my part during this instance was choosing to take my car to this dealership for service. read more

The absolute worst experience I have ever had with a dealership. I bought a Tesla from this dealership. I was told the vehicle would get over 200 miles on a charge. I am getting 70 miles on a charge. I was told I could return the vehicle within 15 days or 500 miles if there was something wrong with the vehicle. When I called the dealership back to let them know there was something wrong with the car, the sales rep told me they would take care of me and "Make it right". They sent me to Tesla to jump through a bunch of hoops to no resolution. I still have a vehicle that doesn't operate the way it was promised it would. Bottom line, this dealership doesn't stand behind the products they are selling. They will promise you things but won't carry through. Don't use this dealership!!!! read more

They have had my car since Monday at 7:30 am today is Friday and I still don't know what the problem with my car I was supposed to notified yesterday but never got a call so I called this morning and still no answer as to the problem the guy in charge told me that the technicians were not familiar with my vehicle it's a 2014 because they might not be familiar with it now on my 5th day and no closer to an answer than I was a week ago read more

My 3 day old Cadillac Lyric got a flat tire. Cadillac roadside service had to tow it for a tire replacement. Though I bought it from the AWESOME COULTER CADILLAC 3 days earlier, along with a tire warranty, I asked roadside service to tow it to the closest Cadillac Dealer, which turned out to be the AWFUL ARROWHEAD CADILLAC. I received a VM on my phone by Arrowhead Cadillac service provider TONY to find out more details about my tire replacement coverage, so I called back reached a VM, and left a message on his phone. After not hearing from Tony for a few hours, I called back and got TODD in service, who wouldn't take my information on the tire warranty, give a message to Tony, or give my warranty information to Tony, and told me, "any reasonably intelligent person would expect Tony to check his VM when he returns". I was also told they wouldn't provide a loaner vehicle. So, I waited until 4:55 pm, and did not hearing anything, I called back. Tony said he left several VMs for me on my phone trying to call me back (I work as an on-call physician for several regional hospitals so my phone is always on and attended, and there wasn't a single missed call or VM on my phone). He told me since I was so late calling back his service people were going home and I couldn't get my car. He also told me that Arrowhead Cadillac would be unable to honor my tire warranty since Coulter hadn't had time to turn in the purchase paperwork. I received a call and VM the next morning from Tony that the work was done. I called to speak to a service manager about my service concerns and was told no manager would take my call, they would call me back later in the day. The receptionist became very sarcastic and snarky when I said I was at work and couldn't take a call later in the day, stating, "you never even have a moment of free time?". This is not the service I expect from any Cadillac dealership. The receptionist and Todd seem to have an attitude that everyone not at their dealership is stupid and sitting around with nothing to do at their workplaces. Their communication with customers is horrible--there was never a follow-up VM from Tony on day of service. They wouldn't honor my warranty. They wouldn't provide a loaner vehicle while I was without a car. Needless to say, we won't every take our car again to Arrowhead Cadillac or purchase a vehicle there. read more

My husband & I recently leased a Cadillac Optiq; our second Cadillac lease from Arrowhead Cadillac. Again another very pleasant experience. Exceptional customer service from: Paul Brown, Sales Mgr, our sales consultant, Tony Swafford & Finance Officer, Polly Swafford. These folks show exemplary traits that are lacking in many other Valley automotive dealerships that we have dealt with. Having previously dealt with Paul Brown & Tony Swafford we did not hesitate returning to Arrowhead Cadillac. This was our first dealing with Polly; what a difference compared with other high pressure finance persons. Thanks to you three for another great experience! With our previous XT4 our service advisor, Tony Elias, was exceptional compared to what we had experience with another Cadillac dealership in the Valley. Without hesitation dealing with this dealership has been great; we highly recommend Arrowhead Cadillac! read more

After weeks of persistance with phone calls and emails Arrowhead Cadillac finally acknowledged my situation with a response, Thank you Steve. Todd my service advisor was also excellent. The situation is resolved but it should not have taken this much work and time to get it done. read more

I purchased a car for 50,000.00 from Arrowhead Cadillac. Part way through the buying process A key fob appeared in the the saleslady's desk. I questioned if that was the only key and was told yes. I said that won't due, I need two keys and felt at the price of the car it should have gone without saying. I was promised that one would be ordered. This was 6 weeks ago. At first when I would check it was told that it isn't in yet then the next time I was told "I just ordered it". Now I get no e mail response or call back, just ignored. Lack of integrity dishonest sales person Barbara who promises anything just to get your money and the deal done. Stay away there are better options out there. read more

Purchased an Escalade, ask them to remove the front license plate bracket and they refused to "work for free". Spoke to the disgrace of a "GM" they have here and he had a very condescending approach and attempted to be dismissive. read more

Arrowhead Cadillac WARNING We did an order for a 2026 Cadillac CT5 V in August. We received the car November 7th, 2025. We noticed it had summer only tires, but we ordered the with car all season tires. Arrowhead Cadillac took no responsibility for their ordering mistake. Instead, they tried to tell me the car only comes with summer tires now and that all seasons are no longer available. (Our special-order paperwork clearly shows all-season tires OPTION) Other Cadillac dealers have told me this is not the case. The Cadillac web site also shows an option for all seasons On this model. Their clearly being dishonest. very unhappy with Arrowhead Cadillac experience. Oh and they tried to hit us with a $8000.00 dealer add on sticker. Never again, Greg Yager read more

We've been doing business with only this dealership since we moved to Arizona in 2016 & for many reasons... customer service being a major factor! We've purchased 2 cars from here, do all of our maintenance within this dealership including the minor stuff... we wouldn't dare bring our car to a small chain somewhere! If my husband goes to the garage & sees we have a flat then all I have to do is call our advisor Bora who is always on top of everything & she is setting up for concierge to come to change out our tire in our garage! If we need scheduled maintenance & can't make it in due to our busy work schedule then I just call up Bora & she'll set up someone to come pick up the car, do a walk around inspection before pulling off with it & Bora will be in communication with me the whole time with all updates of work status including sending a short video clip. We have complete confidence whenever we are dealing with Arrowhead & we couldn't imagine having anyone other than Bora because she's always going above & beyond with us.... We have complete confidence whenever we hand our keys over to Bora & to Arrowhead Cadillac, looking forward to our next purchase from them here in the near future:) read more

I'm not a client, I live in Gilbert. I purchased a 2017 XTS from a used car lot. I'm very methodical about the vehicles I own. I traced the vehicle back to it's original dealership, Arrowhead Cadillac. I had no history whatsoever on this showroom condition beauty. I called Arrowhead and asked the service department to send me the maintenance records for this vehicle. They supplied me with everything! From delivery to last service. It has a new transmission! And the previous owner was a hair splitter over the care of this stunning Cadillac. Thanks very much for your help! read more

I'm already rating 5 stars in the middle of my service repair. Off the bat the customer service was wonderful and welcoming. I as able to use a car while without mine and they got to my car quickly after me coming by as a walk in. I'm excited to be a new customer and will use them again in the near future. Erin C read more

Dealer was great for a test drive - recommend making an appointment esp around the holidays with variable closing hours. Car was ready to go, test drive gave us useful info. Trying to buy a car, however, was a ridiculous waste of time. Cash purchase, emailed several dealers including this one. Exchanged literally 22 emails with Robert without ever getting the quote I requested, or a response to the offer I made him. Every email was a word salad of "let us know if you want the car". I made an offer, with a number, that he never responded to. I asked HIM for the OTD price multiple times. Nothing. Ended up buying a car from a dealer in Nevada who is bringing the car we bought to AZ. Fast, easy, professional. Answered the questions I asked and provided offers well under MSRP. Had the exact car we were looking for. Unless you like wasting time or shooting the breeze about nothing with a car salesman, don't buy at Arrowhead. They clearly don't value time, and oddly, don't want your money. read more

Recently purchased a car from here. They treated me great, made the whole process easy, and were fair on the pricing and trade in offer. I would buy from them again. I worked with Mark Jones and he was great. The only real complaint I had was the 3% charge for using your credit card. That is unacceptable for ppl spending that kind of money read more

Sales rep Tony Castel is a very good salesperson but don't believe everything they say, he is there to make a car sale. Once he makes the sale, he is NOT on your side....done deal! read more

*** PLEASE READ - BEWARE *** It saddens me to write this review due to being a lifelong General Motors patron. I've only ever bought GM vehicles in my 56 years (40 from my first vehicle). Arrowhead Cadillac had my Escalade for over two months to fix a parasitic draw and flush the transmission. I almost never got updates, and when I did, it was me calling them. They lied to me about having a comparable loaner. I bought their extended factory warranty through MPP at the highest "Platinum" level. They still changed me $786.11 to fix a shifting problem with the transmission by "flushing the fluid." It would be interesting to keep the vehicle to prove that was the "fix", but after my horrendous experience with Arrowhead Cadillac, I'm trading it in. The parting slam was being told they will charge you an extra 3% if you pay by credit card. Insult to injury. There's more to complain about, especially after speaking to the useless and patronizing general manager, Mike Meewes. I highly advise staying clear of this horrible dealership. You've been warned . read more

Wonderful experience from the initial communication on email to a super friendly greeting immediately upon arrival and amazing experience with my salesman, Tony Swafford and then working with his wife, Polly on the finance side! You're not supposed to enjoy buying a car but they made it very painless and actually quite enjoyable. Zero pressure experience!! I can't recommend Arrowhead Cadillac, and especially Tony, enough! Ask for Tony when you're looking for your new vehicle and hopefully you'll get Polly with the finance side!! You will be happy you did!! read more

We have been loyal service customers since moving to AZ in 2020. Wife took her XT4 in for a routine oil change. Brought car home and oil continued to leak on the garage floor. Multiple trips back (at our expense) to finally be told our drain plug "went bad". No "we are sure sorry for the inconvenience" or any kindness. Reached out to the General manager twice and no response. We won't go back, clearly they do not care. read more

Tony S, in Sales was amazing! Polly in finance was thorough and personable. My whole transaction from beginning to end was easy and smooth. Tony asked to make it right as I was also in talks with another Cadillac dealer. He kept his word and I am a happy owner of an Optiq. Highly recommend Arrowhead Cadillac!!!! read more

Terrible customer service in the service department. The service advisor was rude and had an unprofessional attitude! I actually paid to have my car towed elsewhere to be repaired. Money well spent for a 5 k repair. I recommend you stay away! read more

Price gouging! I had heard that they're charging over MSRP for Escalades so I called and they laughed at me and said yes they are charging over. What a joke. Also, these reviews look extremely suspicious read more

Arrowhead Cadillac - Fake five star reviews. - Auto Repair Near Me - Glendale, Arizona

Do not take your car to this Cadillac dealership in Glendale, Arizona. They damage the rear end of my car never told me and then showed me a picture that it was like that when it came in. The problem is that they have none of my signature informing me that this actually happened before they took the car in. if they were a dealership that cared about the public, which they don't, they would've noticed that in the beginning if it did happen the way they said. But it didn't and they're covering their ass. The service writer Boga is nothing but a liar , My recommendation is not to purchase a car service, a car or even look at a car at this dealership. I have 28 years of sales experience at car dealerships and fleet dealerships. This is worse than a used car sales person. read more

I would never bring my car to them again. the 1st advisor was horrible to the point that when I was talking with him before my car was there to set a time to bring it in, I had to ask if I needed to talk with someone else there to help me. I took my 2008 SRX in. They told me there was no oil leak, but I saw oil. they also said my Transmission mount was completely collapsed. Had to do engine mounts, bushings. Did a complete inspection, which was horrible (I will explain later). I had all the other things done that they suggested, except the trans mount, as they don't make it anymore. Got it back, and the tire sensor was messed up when we got in the car. I took it to a fabrication company to see if they could make a tran mount for it. The owner of the place had me come in and took me under my Cadi. 1st off, the transmission mount was not collapsed at all. It was fine. He also showed me that the Rac and pinion were leaking oil really badly and needed to be replaced. Also, the struts were so warn that they should have been replaced abd the dealer should have seen this. The advisor at Arrowhead was pushing things that did not need to be done "ching ching, lets get money out of our customer" is what it was like. I ended up telling the manager that I did not want Mike to touch or look at my cadi. So, 2400 dollars later, and they did not address the real concern. Horrible place to take your cadi. I would never recommend them to anyone to service their cars. I always heard you should take your car to the dealer, but they are not honest, and I expected more from Cadillac. read more

My experience with Robert has been the best. He did not pressure was very genuinely kind, professional, accommodating and very pleasant. Never thought I would own a Cadillac but I do now!!!! I love my Cadillac XT5. I also must commend Pollyanne for her knowledge and professionalism! She was fun and definitely knows her job!!! I also must add that I am a Hugh Elvis fan and he drove many Cadillacs, now I've extended my fan collections and will call it Memphis! read more

Because we live in California, I pursued a certified preowned vehicle purchase out of state, where it is always less expensive. I found a 2022 model in Arizona at Arrowhead Cadillac and proceeded to negotiate a reasonable price. When I was happy with the agreed to price, my wife and I took a short road trip to Phoenix to inspect and drive the vehicle. Upon entering the showroom, we were greeted by Tony Swafford, whom I had been working with via email for the last week to come up with some acceptable numbers. He showed us the car and explained its features. I drove it on a demo ride, both on and off the freeway. We returned to the showroom, where we went through all myriad of paperwork. Polly, the finance manager explained the finance process. Upon completion of that, we left and traveled back to California. We will pick up the vehicle next weekend. All in all, it was a great buying experience. I would highly recommend both the dealership and the sales/finance team of Tony and Polly. read more

I had my '08 STS towed there for a "no run" condition after some engine maintenance. They messed with the car for three days, then sold me a rebuilt ECU ($1400) that I did not need, as it turned out to not be the problem, then when the replacement ECU didn't make any difference they then decided we needed a replacement crankshaft position sensor. It was then that I fired them. I had previously tested the sensor and found it to be working. I told them this in writing when the car was delivered to them. After a week and a bill for over $2700 I had the car towed back to my house, still not running. Turns out the serpentine belt ($25) was worn out causing the alternator to provide insufficient power to keep the ECU alive. So, after their "experts" wasted a week of my time and over $2700 I had to fix it myself by replacing the belt. There was absolutely no service provided, and I am out the towing charges to move the vehicle to and from this dealer. Management made no effort to make this right, Barring satisfactory resolution through the BBB, I will have to resort to litigation. Mister Good wrench does NOT work at Arrowhead Cadillac service department, they have absolutely no technical talent, they would never have been able to diagnose this very simple problem. Josh S. You embarrass yourself and your company with your "copy and pasted" response to all of the unfavorable reviews regarding your service department. I have already wasted thirty minutes of my life discussing this matter with your general manager, Mr. Michael Mewees, when I had the vehicle removed from your facility in January. Mr. Mewees at that time said he would discuss this matter with his service staff so I have to assume Robyn Schluter is fully aware of the situation. Mr. Mewees had an opportunity in January to set things right, but declined. This matter has been referred the appropriate agencies, and now that other the agencies are involved; we need not discuss this matter any further with you or your team. Have a nice day read more

Have been a loyal customer since I bought my Escalade in 2017 started off with problems in the paint (flaw) someone from GM came down and didn't resolve the problem. Wouldn't replace the vehicle even though it was new!. Was a lease Vehicle kept it and purchased it. Vehicle doesn't have a lot of miles on it 2017 with less than 7,000 miles. Called Service manager Mike Tenant because I was having a problem with Engine light coming on after a lot of back and forth got my vehicle in for service on 1/13/25. had vehicle for over 3 days did diagnostic tests comes back and tells me it's the battery 529.00t paid for this! a few days next day I'm having the same problem Engine light still is on. Taken back in on 1/20/25 several days pass with no update I called only to find out that I needed 4 fuel injectors replaced they state they will discount me on the bill 100.00 (1500.00) Total I'm out 2000.00 with 2 visits! asked to speak with GM he never returned my call!! Get my paperwork and it says they only replaced 2 fuel injectors when Mike Tenant stated need to replace all 4! I've paid for this but I'm wondering when they did their initial diagnostics did I really need a battery since this was my initial problem with the Engine light being on! Arrowhead needs to learn how to treat their customers if I were to buy another Escalade or Cadillac I doubt it would be from Arrowhead! Truly GM should have spoken with me as if I was a valued customer!! read more

Todd Coffer has been my rep since I have owned my car. He is professional and great!

The Lyriq is the worst electric car ever. If you're looking to buy one DON'T go buy a Tesla instead. 1. They don't do over the air updates. 2. The free charging for two year by EVGO is a joke. If you find a charger good luck that it works. 3 charging is a joke it should be call slow charging instead of fast charging. You go to a fast charger putting out 350KW the car only charges at 260 miles per hour for the first couple of minutes then keeps dropping. You charge to 80% I hope you don't need to charge to 100% because that last 20% will take an hour and a half. The entertainment center and APP is the biggest joke. For a $80,000 high end car is the worst. Biggest mistake buying a Lyriq Cadillac ever.. BUYER BEWARE DO NOT BUT A LYRIQ!!!!!!!!!!!!!!!! read more

If I could give Zero stars that is what I would give them. What a waste of my time they sold a vehicle that I was interested in and had an appointment to test drive. They didn't even have the customer service skills to call me and tell me that they sold the vehicle I was interested in, I realized nothing is guaranteed but really! Do better arrowhead Cadillac. Call the customer and let them know the vehicle has sold and either you have something else in mind or you don't but don't waste my time. I'm getting the old "bait and switch" vibe from this dealership. You had one job and you failed . read more

Josh S, you have no idea what you are talking about. They should take your keyboard away from you since you obviously cannot deliver the actual facts. We have the emails from Robyn and the photos TAKEN FROM YOUR DEALERSHIP of the damage on the bumper. Do your homework before you try to blast me with your pathetic response . Robyn is the one who said they would pay for the bumper after your finance department said the warranty would cover it and fraudulently said to call the warranty company to claim the damage two weeks later. The car was sent to the BODY SHOP AFTER ROBYN SAID THEY WOULD PAY FOR THE FRONT END DAMAGE AND THE BUMPER! I HAVE ALL THE EMAILS FROM THE BODY SHOP AND TEXT MESSAGES, EMAILS FROM ROBYN. Maybe you should look in your little file again.... read more

I wish I could rate this TERRIBLE dealership NO STARS. Completely UNPROFESSIONAL and UNETHICAL business practices done by the management team and sales staff. I live in Nogales, AZ which is about a three hour to four hour drive to where this horrible dealership is located. I had been in negotiation with them for the past week or so putting a deal together for a 2024 Cadillac Escalade with 2,000+ miles. Which is technically USED. I negotiated with them back and forth and we had a deal already put in writing for my trade in and purchase price of the car with my trade in. I sent them all information pertaining to my trade in which was a 2016 Infiniti QX80 which included mileage, year, model etc. Everything was confirmed as received by the dealership. The deal was made by BARBARA MICKELSON and STEVE PENA over the phone and online so we made a deposit for the car for $5,000 that they had already cashed in after making the deal to us online. The following day, I arrive to the dealership after driving four hours from Nogales to Glendale to finalize the paperwork and pickup my 2024 Cadillac Escalade. Everything is running smoothly throughout the process until I am about finish signing on the last few pages of the purchase agreement. As I am about to finish paperwork the sales rep who was with me throughout this process BARBARA MICKELSON and the sales manager who was working the dealership that night PAUL BROWN said they had committed a mistake in facilitating the deal over the phone and couldn't give me what they had offered me for my trade in. Which was a HUGE difference. Which is incredibly convenient for them because they had already gotten the deposit from me and knew we had driven all the way from Nogales to Glendale just to retrieve this car. At the very last minute, they changed the deal we had agreed upon which was a deal I had made a deposit for a couple days prior. Unfortunately, I had no choice but to continue on and sign the paperwork because I had already driven up a few hours to get this car and a deposit I made based on the deal we agreed upon was at risk because these people went back on their word and the agreement we made. They did not honor the deal we had agreed upon and took advantage of a customer who was forced to agree to their terms. I kindly asked them to be mindful of the situation they put us in but they were not willing to honor the deal we had made. PAUL BROWN was rude, unprofessional and took advantage of our situation with no remorse. I RECOMMEND TO ANYONE WHO READS THIS DO NOT DO BUSINESS WITH THIS DEALERSHIP. The only reason I did was because I was basically held hostage to complete this deal at whatever terms they decided because they knew I drove a long way out and they had already kept my deposit. BEWARE OF BARBARA MICKELSON (Sales Rep), PAUL BROWN(Sales Manager), STEVE PENA(Sales Manager) and ARROWHEAD CADILLAC in Glendale, AZ. I will be reporting this business to BBB, Cadillac, Facebook, X and as many more places as possible. Continued I forgot to mention: I COULD HAVE GOTTEN A 2024 CADILLAC ESCALADE MUCH CLOSER IN TUCSON WITH 0 MILES FOR THE SAME PRICE THEY GAVE ME AT ARROWHEAD BUT I DECIDED TO DRIVE FURTHER TO GLENDALE FOR THE DEAL WE HAD AGREED UPON BUT IT WAS LATE AT NIGHT WHEN THEY WENT BACK ON THEIR WORD AND I HAD NO CHOICE BUT TO CONTINUE THIS DEAL ON TERMS I HAD NOT AGREED UPON. I WAS JUST TRYING TO GET BACK HOME. BARBARBA MICKELSON ASSURED ME THIS DEAL WAS MADE AND WAS VERY PERSISTENT ON CLOSING THIS DEAL. IF IT WAS NOT FOR HER PERSISTENCE AND CONTINUED ASSURANCE THAT THE DEAL WAS DONE I COULD HAVE DRIVEN A LOT CLOSER TO TUCSON AND GOTTEN A CAR WITH 0 MILES AT THE SAME PRICE ARROWHEAD CADILLAC GAVE ME. ZERO STARS, UNPROFESSIONAL AND UNETHICAL ALL THE WAY AROUND AT ARROWHEAD CADILLAC DEALERSHIP read more

I don't even know where to start. I will possibly never buy another Cadillac again after this experience. First, I brought in my 2016 CTS for an oil change. When I check in my car, the advisor tells me that, silly me - I don't have a CTS, I have a Ct4 (I've owned the car for 8 years..) so I ask why he thinks that and he says smartly that there is a 4 next to the CTS. I explained that the 4 is for 4 wheel drive and that the CT4 wasn't even a car in 2016. When I inquired later, the service shop said they don't even have any record of me being there. I went and found my receipt and the receipt doesn't even have my name or address on it - totally different woman's name and info. Second, I buy a XT5. It was the worst car experience of my life. Wonderful, nice people in the moment - all a lie. They added 3 warranties - one for paint, one for maintenance and one for body. All after I made it clear I didn't want any of the warranties during the sale. I noticed, once I got home, that all 3 had been added, totaling almost $5k. It took FOUR months to get them to refund those and it was only after I threatened to go to my loan holder to report fraud that they made the correction. I have since sold the car, after only 5 months because this has been such a nightmare. read more

after the sale they disappeared, sold me a service contract, then told me they don't do the work on honda's to go to a honda dealer.