My vehicle experienced significant issues within 7 days!!!! The company's reputation across locations is concerning!!!! SCAM COMPANY !!!!! I was sent to a Camelback service location with subpar management. After reporting transmission and starter problems, I was told it would take five days to resolve. Surprisingly, they called me less than 24 hours later, stating the issue was fixed, citing spark plugs as the cause. Regrettably, my car has broken down, failing to start or move, and phone calls are going unanswered. read more

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My son bought a used car from Cactus Jacks. He's in the Autism spectrum and has memory problems. The interest rate is terrible, and he can't afford to pay rent and is homeless. He inquired about selling the car back and was told he would have to pay 3000.00, he can't afford rent how can he pay 3000.00. Initially when he was in buying the car I received a call asking did I know him. I didn't get any information of who was calling me, only when I said yes, I was quickly hung up on. It's getting very hot outside and he has been sleeping in his car since October. He would like to return this car without having to pay the 3000.00 that he doesn't have. I would not recommend this dealer to anyone. Laurie Lindvall read more

My experience with Cactus Jack's was extremely disappointing and stressful from beginning to end. I originally purchased a vehicle from the Surprise, AZ location. While test driving the car, I noticed that the heat did not work. I was told this would be repaired. Shortly after getting the car, I took it in for an oil change and was told there was a small oil leak, and the airbag light also came on. I had been told when purchasing the vehicle that it had not been in any accidents, but after further investigation it appeared that the vehicle had previously been involved in one. Before going to Surprise, I also dealt with the Country Club location. My interaction there with Liz was not a good experience. I felt rushed and pressured into accepting just any vehicle, and when I had concerns I was basically told that I shouldn't expect much more from a used car. When I went to the Surprise location, Pedro in customer service was actually very helpful and professional. Unfortunately, the vehicle itself still had multiple issues. Eventually I was told to come pick up the car because it was "ready." However, when I arrived, nothing had truly been fixed. The heat still did not work, even though they said they had replaced the thermostat. When running the A/C there was a strong smell like burning wires. I was also told the oil leak wasn't actually a leak but leftover oil from a previous repair, and that they had simply cleaned the area. Things escalated when I spoke with Mark, the manager at the Glendale location. When I explained that I was not comfortable keeping the car due to the unresolved problems especially the airbag light still being on, which means the airbag may not deploy in an accident he became very dismissive and argumentative. Instead of addressing my concerns, he suggested that if I wanted a car with no issues, I should buy a 2026 vehicle. I was also told that what I was experiencing was just "buyer's remorse," which was frustrating because my concerns were about safety and unresolved repairs. The interaction became uncomfortable and unprofessional. I felt disrespected and dismissed while simply trying to explain the issues with a car that had been in the shop longer than I had actually driven it. I eventually made it clear that I would not accept being spoken to that way and requested either a vehicle exchange or a refund. At one point I even saw another customer successfully switch vehicles, so I believed that was a reasonable request. I contacted the original location where I purchased the vehicle to explain the situation. After several conversations with different employees, I was ultimately told to bring the vehicle back and that I would be refunded. This entire experience left me shocked and disappointed. Purchasing a vehicle should not involve this level of stress, dismissiveness, and lack of accountability especially when safety concerns like an airbag warning light are involved. My advice to anyone purchasing a used vehicle: take your time, inspect everything carefully, check for leaks, test the heat and A/C, drive the car at different speeds, and pay attention to any unusual smells or warning lights. Don't feel pressured into making a decision because you need a vehicle quickly. Based on my experience, I would rate this company zero stars. read more

You absolutely should use cactus jack on Bell. They make buying a vehicle stress-free.

they have nothing but garbage on their car lot. They don't do anything to take care of you once you leave the car lot with the vehicles just know that my son wasn't even into his second payment and the car was trash and I let them know they're not getting a payment and now they don't have to worry about it because the little piece of shit ass car got stolen. read more

Frustrated. Bought a mini van and when I get it home it leaks alot of oil onto the driveway. I live in prescott valley approximately 90 miles from the dealership. I paid for the extended warranty ensuring of anything go's wrong they would fix it. I purchased this vehicle december 14th 2024. I am currently paying for the van to be towed from prescott valley to Phoenix where Cactus Jack is located. I also have to pay for a rental car while anticipating the work on the van is covered by the warranty I paid for. Unfortunately Cactus Jack will not oat for the towing fee or the rental car while they have the mini van to work on it. I am hoping and praying this will be fixed from Cactus Jack. I am having the van towed to Cactus Jack today because they told me they would fix the issue at 2449 w camelback rd 85015. Thank you for the prayers read more

More like cactus Ass! Rude ass people called for information to even looking into buying. Car! No information and no help just very rude customer service! Won't be buying from them ever! read more

So far. So good. Bought a toyota tundra 2 days ago from these folks. Wasn't gassed up which I don't care, if I had great credit I'd be at a dealership who did that.... Headlight was out but they gave me the option of $300 off to fix that. Needs tires. I mean I got a 2013 tundra with $127,000 miles for $21000 and my credit is dog shit. I'd recommend these guys so far, if you need somewhere reliable wheels and haven't been overly responsible with your debt. ​ read more

Purchased a vehicle awhile back maybe 6months ago and worst decision of my life. Every commitment assurance by BOB the guy acting like he is the boss until he is the problem then its all about his boss says this or that. It is not BUY HERE PAY HERE in the sense that the car lot is the same place you make payments too. A finance company just like the others has yor auto loan. Once you give them downpayment the blame game between the buy here pay here car lot and the "auto finance company" begins. I signed once but someohow now have a 40page contract with 10 or so of my signatures that they couldnt gove me a copy of but would email it to me.. You can loiterally see where the original numbers were written over Buy HERE Pay HERE has a different meaning.. BUY HERE AND YOU WIL PAY DEEPLY FOR DOING SO. I have an idea lets all not make our payments and get Auto Now in foreclosure and see how they like getting their cars REPoed . They have millions in loans on the cars they owe on too. SO if 30% more than there already preconfigured loans fail they will fail themselves. Anyone extra savvy at online marketing? Lets start showing these "OLD ways of doing business and screwing people over isnt going to fly with the next generation. " You dont care if we can take our kids to school we will publish where everyone of your kids of eveyr emploee goes to school. " Imagine if your kids told their kids that their dad took their car so thhey have to walk to school . Intersting family dinner read more

Let me say that all the bad reviews posted here are true based on my experience. Drove 4 hours to buy the car I wanted. Tire pressure alert on the dash was on. I had asked them to make sure it wasn't a bad sensor. Not done. Test drive went well. Paperwork went well also. That is where my good experience ended. Since they don't put gas in the cars they sell, I went up the road to fill it up for my 4 hour drive home. Second issue, gas gauge only showed half a tank so, faulty gas gauge. I stopped 2 hours into the drive to gas it again. Drive actually went well until I was 20 minutes from home and the car died. I was able to get the dealer to have it towed the next day (Thursday). At 4pm Monday when I hadn't heard anything, I called the salesperson (Jesse) who informed me the car was still not at the repair shop!! A week later, after dozens of texts and calls that went unanswered, I was finally able to get a reply from Jesse who then informed me that his boss told him that if the car had just run out of gas, I would be responsible for the tow! Lol. I made sure to let him know that the gauge showed 1/4 of a tank so, not sure how I'd be responsible at all. Knew right then the level of professional scammers I'm dealing with. It's been 2 weeks since I bought the car (drove it for about 3 hours) and it's still at the shop. Thankfully, the repair guy has been very responsive and told me it was a fuel pump issue so, let's see if the dealer still tried to stick the tow cost on me. I'm guessing 'yes'. Other thing I want to mention is that I asked a lot of questions to Jesse about the car since I would be making a long trip and wanted to make sure the car had what I wanted. I asked him if it was hands free ready with Bluetooth. It wasn't. Uconnect (Jeep) was not equipped on this model. So, between this lie from Jesse, the tire pressure sensor not replaced as I asked, the gas gauge faulty, the complete lack of communication or empathy topped off by now going on 2 weeks without the car (I've had to walk to work), you'd think they would have offered me some kind of discount. lol. Once they got my money, they cut off any communication with me. I have my first payment due coming up. I asked the salesperson to redo my paperwork so that my due date will reflect the 2 weeks I haven't had the car. Haven't heard back and I'm guessing I'll get a call when the payment isn't made. I also told them that they have to deliver the car to me when it's repaired since they are 4 hours away. I have no way to get there and, it is there fault this situation is happening. A legit car dealer would have done a multi-point inspection and caught these issues. I also asked for a report on what they did to the car since they had it. Never got that. For $17k you'd think I'd say least get a full tank of gas. Piss poor service and business practice. They wanted me to pay for the tow. Lol. Just let that sink in if you are thinking about giving them your money. Please, please, please believe all the bad reviews. Stay far away from this place. I'm guessing all the locations are the same. I went to the Surprise location. There is a reason why they offer such hassle free financing. They buy cars that look great on the outside. Lemons on the inside. Hopefully this company gets what it deserves. read more

I just called for some basic information, I purchased a vehicle from cactus Jack's about 13 years ago, and I remembered how some things worked, but I had some questions the guy I just spoke to was so rude and he was really good at belittling me and making me feel really stupid. He even laughed at me if I asked if they ever get any hybrids like a Toyota Prius and so on and so forth he just let out a snarky laugh and said no I just get regular vehicles here. I can tell you this, I would not spend a penny here and whoever is working today May 18 at 3:45 PM should be fired. They are probably better off working for a garbage company or something where they don't have to talk to people. read more

They sold us a Nissan Pathfinder knowing that it has a CVT transmission defect. They won't take the car back or trade it they chose to ignore the fact that I am now paying on a car that we can't drive. I will be filing a lawsuit. read more

Car sales people are horrible except Brian he's great but the others that were helping me were arguing and one of them, William/bob was throwing a tantrum because his boss was telling him what to do and took his anger out on me cussing at me and making me and my wife drive back to back from both dealerships, I was given 2 different prices for the same car this is unprofessional in every way stay away from it PLEASE read more

Scammers! All their cars are lemons the paperwork is not the same price they say your buying for they just want to make as much profit from the car avoid this place read more

These guys are a joke and do not report on credit for payments made in time, so your self a favor and find a dealer that reports to build your credit read more

WOW, is the only word that I can use at this moment! Phoned in to inquire about a vehicle listed on the website, and before I could finish asking a basic question, I was immediately cut-off by the individual that answered the phone who immediately advised me of the price of the vehicle and the required down payment. For the sake of good customer service, it may be best to allow the customer to speak and inform you of what they are looking for, rather than assume that what they are looking for is out of their price range. Bad customer service= No Sale, I was fully capable and able to provide whatever is needed, but since I never had the opportunity to advise the representative of what I am looking for because I was cut-off, it is their loss. Will gladly take my business elsewhere. read more

Cactus jacks is a horrible place to buy your car. I bought a Ford Fusion off the lot & it broke down literally 10 days later. They gave me another car that broke down 3 weeks later. They don't help you even though on paperwork they say they will. Anybody thats reading this, I recommend you don't get yourself in a disastrous contract like I did Because their horrible. read more

I will say the vehicle I bought is everything I expected, my issue is the BS convience fee when you pay online.. EVERY TIME!!! ($12.00) The Bell Rd store failed to mention that...Salesman . I spoke with the Finance Company Manager, he actually agreed it is NOT Necessary.. Be very careful when they go through the paperwork if you finance.. read more

All of cactus jacks car lots are not good for retired people on incomes with pensions etc..also they are deniers on those people get shoo away from these buisnesses .. I recommend that retired folks look elsewhere who are friendlier and outgoing honest I am warning all retired folks don't even go to cactus jacks they are not snobbs and not friendly at all they all should not be in buisness with dealership...also heard they are also discrimination on incomes too as being said out there by people who refuse to go there because of people who work there are terrible they ignore retired people they won't sell or finance them so that's a sad places in phoenix I.pass by it don't even go there I am retired and disabled and have a car but wouldn't even trade in with them I don't trust them after what i heard about them was awful sadly hope city of phoenix hears about this and investigates them.. On those issues either dealership like this type also heard they are.rude and impatient people that's another what was said about them sadly its gonna have to go read more

Purchased a car here on March 2020 in June the transmission went out on it, I purchased their extended warranty to protect me it took them 1 month to "supposedly" fix it. they don't provide rentals i paid $1700 to rent a car and they did nothing to it, were now in November and it completely blew i just decided to take it to a transmission shop because i do not want to wait another month to get it fixed. Its going to cost me $2,800 to get the transmission fixed. Be ware of the car you are purchasing the extended warranty is through cactus jack so you have no choice but to take it to their personal shop (true fix) which is garbage and a scam. I was on the verge on just returning the car to them but i do not want to damage my credit. read more

paid for my car in full and they still haven't provided me with the title even though I paid it off two years ago. now I'm stuck with a car I can't get rid of. read more

the car we bought had a bad battery that left me and my wife stranded I they sent someone out he was very late and didnt bring a battery with him. when i went to sales office with reciept they said shhh and offered a tank of gas for the battery price ... not fare then my car stopped working and i called the company and was pretty much told it was my fault , but when the tow truck i called showed up he said i am an ase certified mechanic as well and your problem here is the mechanic whom worked or overlooked thiis vehicle did not put the gear shift linkage back together properly which caused the vehicle to immediately stop and stall ... he said had that happened on the highway we would possibly have been killed. do not go to cactus jack period .... they lie treat you badly and try to make you feel like its your fault read more

Terrible place 3 days after driving a car off the lot I was broke down I kept taking it to them multiple times and still no fix I have replaced $980 of parts on the car but after all this money and time I find out that the transmission is bad now I am $1200 In debt and $1000 down on parts. My mother has cancer treatments I have to drive her to and I also have a 2 year old baby . I don't know what to do but I am broke and on foot because of this car that cactus jacks sold me 0 STARS read more

I got my car from here and was told that I have road side assistance with my finance company Auto Now Financial Services. In the time of an emergency I called to get assistance and I was told they "don't offer roadside assistance". This is ridiculous now I am stranded on the side of the road in the middle of nowhere in the heat with no help. Thank you so much. read more

I want to thank you Rick and his team for making buying a car a very stress free experience. You guys are amazing. Thank you again read more

Cactus Jack's Auto - 2012 Ford Fusion - Car Dealers Near Me - Phoenix, Arizona

Never buy from this company they are a joke and a rip off. I got my vehicle repo'd to day after missing 3 payment. It was 210 every two weeks. I got behind because I got laid off because of covid-19. So i had wait to make payments to make sure I my things in order til unemployment came in. I well when unemployment did come in on the 25th of may I paid my balance in full it was 1,040.00. Proof: CAMELBACK FINANCE INC 05/27/2020 $ -220.00 Purchase of Goods or Services CAMELBACK FINANCE INC 05/19/2020 $ -820.00 Purchase of Goods or Services Lets remind everyone the payment's are 210 every two weeks. So lets be real about it from June to July that's 3 payments 630 dollars. I email them hey you repo'd my car I was about to make a payment on the account. I said i don't care how late I have ever been I paid the balance off ect. I said I am three week's behind I understand that because I am trying to keep a roof over my head during this pandemic we are having. Where you repo'd may car at was where I was having an fing interview for a job. That I got hired for and was told I was really too qualified for but I needed an income. They then said well we can't do anything until you send us you information on employment. They then told Met that they can't take payment on the account until I summit some paper work. I was so irate I hung up the phone. What they are trying to do is Scam folks out of their hard earned money then kick you in the face when you can't fill the payment right then and there due to circumstance's that you have no control over. They are are more worried about profit then the average Joe They can keep that car. Also on a side note I had to replace the radio, 4 new tires and new battery. Because they sold it with almost no tread and the battery stopped working 3 weeks of having the car. and the radio quit working 4 months in to having the car. So Be warned NEVER EVER EVER BUY FROM THIS COMPANY. Also I will be reporting the to the BBB today too. read more

The way they treated my friend destiny today was amazing! John and everyone here have been very helpful! And I'd suggest them to anyone looking to buy a used car! read more

Worst interaction from Alex (manager) and Tony collections rep. I am behind 31 days been with this company long enough that my payoff is only $2400. Just like most people my bills have fallen behind due to our pandemic. When i called them they said either pay or they will have someone repossess the vehicle. Won't assist in any form. I called back and got a nicer rep on my 3rd call and made the payment. Stay away from this company, sure they are willing to get you in a car but horrible if anything comes up. read more

As far a assistance in loans they are good but I have been waiting for more than 3 months for my title to be released and still nothing. Called again today like the 5th or 6th time and told 5 to 7 days to get in the mail. If I don't get it this time will get an attorney to get it for me. read more

This place deserves ZERO stars. From the moment I purchased my piece of shit car there's been nothing but problems after problems after problems. Bad motor mounts, old tires, told me they " replaced " my tires with new ones and not even 6 months later here I am at discount tires with 3 split tires. My car shakes after many times of tires being rotated or balanced " new tires " front end alignments and even with new brakes and rotors. My mechanic looked at my car when I bought it I told them he said my motor mounts were bad cactus jacks said " that's ok when they completely brake I'll fix them " to bad my warranty is up already. Not to mention that they couldn't tell you if the cars been in an accident they don't have car fax , which it has been in an accident after I went and got car fax since the whole front end is spray painted and replaced. Also from time to time when I turn my AC on it smells like gas. At stop lights my entire car shakes and the hood looks like it's going to fall off. Car pulls hard to the right brought it in now it pulls hard to the left brought it in and nothing was done to my car cause it still pulls to the left. I highly do not recommend this place. Worst experience ever buying my first car that's supposed to " help " build credit but the place you make payments to is also a joke. They tell me my contract number is incorrect and I now have to spend an extra $20 in money fees on money Orders to pay my car payment because their system doesn't take my debt card for whatever reason. And my credit has stayed the same for a whole year and I've never missed payments so I d believe they don't even report your credit like they say. This place is an absolute JOKE. read more

DO NOT buy a car from these people! Just look at the other reviews and the company's responses. They are rude. I experienced a job change, and after faithfully paying for several months, asked for a 2 week extension. They just kept saying, "Pay us. Pay us." Ridiculous. read more

Creepy. I felt uncomfortable there in the dress I was wearing as each sales person stared at me and said my name without me knowing who they are as I walked in. Also, the picture online of the truck we went to look at did not show the dents and wear so it felt like bait & switch. Then as the sales person came out to the lot where we were looking at the truck he was smoking. The smoke got in the vehicle, which to be honest, if we were looking at buying, we wouldn't want anyone smoking in. Needless to say, we won't go back & wouldn't recommend it to anyone. read more

Hazen is a great sales man I recommend coming here to get a car quick and easy...very humble guy

I got an Escalade from these people.... not the one I wanted.... wanted the 6.0l got a 5.3l....wanted AWD got 2 wheel drive... within the 1st month I had to replace the fan clutch and not long after have the ac serviced.i then noticed the next month the inner tie rod was bad as it was chewing the tires up,no I didn't replace it as it wasn't the only issues it had,it has 5 DVD monitors in it but only 1 worked and neither CD player worked,all they do is click while going down the road.needless to say at no choice of monthly payments at $440 a month for a 2003 I gave it back to them after 3 months as I was going to have to put over $4000 to get it right,so that's a big old nope.....not the best place for getting a vehicle unless you have no other options and then I would still think real hard before doing it. read more

Please save your time energy and money from trying to buy from this outfit Izzy and Matt at the Camelback location are the 2 worse sales mgrs i ever meant I was given 3 different prices on the same vehicle and came in to put down 10k cash and the price was changed dramatically no professional courtesy or customer service this is truly what exemplifies horrible sales and customer service personnel at this establishment please stay away so many more professional car dealerships in Arizona who actually care and will show it by backing up their words read more

Went in during a pinch; I needed a car, and fast. I was swayed by their smooth talking and cheap, easy payment plans. Bought a car on the spot. Once home, I showed it proudly to my friends, where I quickly got turned into the laughing stock of the group. Why? I had purchased a car for $7,769.10 that wasn't worth a penny more than $2500. (To be fair, I should have known of and utilized KBB). They gouged me; and not only that - since purchasing it 6 months ago, I've had to completely rebuild the car. All new parts under the hood, brakes, wheel bearings, you name it. I'm sure these crooks popped champagne bottles the second I walked out the door! Not only this, but the nightmare continues! My payments were supposed to be automatically taken from my bank account, but there was some sort of error (on CJ's end, by the way!) with the automatic payment withdrawal from my bank. After missing the first TWO PAYMENTS ($150/biweekly, $300 total) they REPOSSESSED my car! total) ...I didn't even have time to get a bank statement to see if the payments had posted or not! Never a phone call, email or letter. Destroyed my credit, and they charged me $900 to get it back. This place is an absolute nightmare. DO NOT buy from Cactus Jack's. read more

https://www.azag.gov/consumer/auto Used Car Your car is covered by the Arizona Used Car Lemon Law if a major component of your car breaks before the earlier of 15 days or 500 miles after you buy the car. If it breaks, you'll still have to pay up to $25 for the first two repairs. The recovery for the consumer is the purchase amount paid for the car. If you bought a car at the "1660 W Bell Rd, Phoenix, AZ" Report any issues directly to the Arizona Attorney General. They have a file on them already read more

I would like it if I get the 000 stars on here. Don't you ever buy a car from those people they rip you off they will sell you a broken old car unsafe to drive they are unprofessional, disrespectful children from Randy to Rick and all their customer service from the top to the bottom, from their financial customer service to all of them completely unprofessional they just want to make that bonus and give you that piece of crap car and good luck no such thing as warranty no such thing as guaranteed they are completely unreasonable non-professional place to buy anything from them not even a piece of tire. All They want is your money and give you a high interest with Out standing payment for a junkyard car, oh and when you go to cooperate and have them fix the issue they will come up to ur face kick you out and they will tell you deal with it. Just because they already got their bonus Low class on professional business don't go there Will not just the inspection General would be involved it would be much more They don't want to cooperate I'm going to cooperate my way read more

This place fuckin sucks, bought a car from them exactly 1 month later my transmission goes out on the freeway which happened 07/14/2021 took it in the next day 07/15/2021 to have them replace it, Randy the mechanic for this cactus jack told me it would take a week to fix , 1 week went by he never called I called him and he says he just got the parts in and they are removing my transmission as we speak he told me 7/26/2021 and the car will be ready by this Friday which is 7/30/2021, I called that Friday Randy was refusing to call me or answer my calls I called Rick who sold me the vehicle he said he would check on it, he said it would be ready Tuesday which is today 8/03/2021 both Rick and Randy had been giving me different answers for over 2 weeks as to way the car was not done, as of today 8/03/2021 I called them yet again and they are now saying it will be done sometime this week, the issue is I need my car for work and because of there negligence I have not been able to work due to them saying my car is almost done on separate occasions, and now I am now being evicted from my home because I did not have a vehicle to drive for work that I had just bought 1 month prior to all of this, Due to Rick's and Randy's negligence and the company (cactus jack) selling me a lemon my life is now going to shit Do not buy here there number 1 priority is to sell a car for the commission no matter the condition of the vehicle or who it effects read more

I'd give it five stars for the service, but their service isn't something I have to drive everyday until I get something new. I'd gotten a 2007 Toyota Corolla about a year ago, and I must say I haven't had any problems with the vehicle. No problems at all. My first day there was an experience because I was only 19, it was my second time dealing with a car dealer, and I was desperate to get into something affordable and good on gas since I had just moved here two months prior. They gave me a few options that was worth a 600.00 down payment which was good and gave me a 300.00 discount. At the time, I thought I was doing something good. However, there were loads of paperwork to sign; considered I'd dealt with a dealership before, I should've learned my lesson and learned to read and skim through the papers given to me. I was too excited so I signed everything. My notes were only 195.00 every two weeks for two a half years. Okay cool. That's not bad. Maybe a few months after I had the car, i finally decided to take a look at the files and what made my car just 195.00 every two weeks. I mean that's not bad if you're getting a 2015 but for a 2007 vehicle? I added the price, fees, and interest to over 15,000.00 with the 26.0 interest included. That is down right a damn rip off. i Might as well have gotten a new car. Well now it's too late and I'm stuck with a used vehicle over paying for it. The quality of my car wasn't even up to par, but that's what I get for being so anxious. Just hear me out, to the teens and young adults who are very anxious for a car, the beginning is very convincing, but PLEASE read your fine print before purchasing and making anything final. I am an out of state college student pinching pennies to keep a car that's used. I'd be lucky if this car makes it until next year. It's still in good condition, but for the money, I could've just went to a dealership and gotten me a newer vehicle for less than that. Beware and be warned. read more