The car they sold me has had the transmission rebuilt, rear axel rebuilt, transfer case motor…read morereplaced, injectors replaced, and is currently sitting at ford waiting for the engine to be taken apart and rebuilt because i got the oil changed at the dealership and then it blew up. I bought this car in feb of 26 and it's almost September and I don't have a working vehicle yet. This has been the worst purchase of my life.

Came in and test drove a jeep. Mike was the sales person who helped us. Jeep was in great condition…read moreand after my test drive I went inside to purchase. But there was another person after me that came to check out the Jeep too. He said he wants to wait for the other people to come back and when they did he sold them the Jeep though I came in first. Customer experience was also awful and not professional. Wouldn't recommend.

If you choose to come to this AutoNation location, I HIGHLY advise you to ONLY reach out to…read moreMr. Anthony Mannero, sales associate. His direct number is 480-826-5858. This man takes his customers needs very seriously. He will work for the customer and see their purchase to the end, with them. He is fair, honest, and is the kind of person you want to have helping you with a vehicle purchase. No bait and switch, what he says he means and what he means he says! He spent an entire day and a half with us in locating exactly what we needed in a vehicle. GO SEE ANYHONY MANNERO for an excellent vehicle purchase experience at Autonation USA 2625 W. Bell Rd. Phx Az

I sent my info to sell my vehicle, internet Sales person named Abe contacted me and was very…read moreinterested in seeing the vehicle. quoted a price and I we discussed that it was 1 1/2 hour drive for me but he said it would be worth it. when I arrived Abe passed me off to a manager, That's when I knew I was going to get scammed! sure enough the over the phone # was thousands less and they had to really nick pic to find anything to reduce the offer. So if you ever go do Not work with Dis Honest Abe. And his Manager. Total POS's Drove down the street to the competition and sold the vechile! I will talk down Auto Nation Bell Road Phoenix every chance I get! If I could leave a Zero star I would

Let's do this "I am…read morea business professional who hates dealership. But I happened to be at Bell rd Toyota this weekend getting some maintenance and this salesman AJ Lydon introduce himself while I was waiting. He was very low pressure, and answered all my questions before we ever talked about buying a new vehicle. He showed me a really nice Camry V6, only 40,000 miles, and when I drove it, I fell in love. We made the deal, he saved me money on my current monthly payment, and this car is way better than my last one. Excellent experience... Ask for AJ Lydon if you come in! Always take care of my day 1s

10 stars to bell road toyota eric and kim made our experience the best and i would recommend all my…read morefriends and family above and beyod help overly great costomer service

We had an absolutely outstanding experience with this small, local dealership! We recently…read morepurchased a used truck and, after bringing it home, discovered a few things that needed to be addressed. What impressed us most was how this dealership handled everything. They didn't make excuses, cut corners, or do the bare minimum. Brian, the owner, and Frank, the mechanic, were both awesome and went ABOVE AND BEYOND to make sure everything was repaired properly and that we were completely satisfied. They were honest, responsive, helpful, and genuinely cared about making sure we were taken care of. Even after the sale, they continued to follow through and make sure everything was handled correctly. Frank even called us the day after we picked up the truck just to make sure everything was good and that we were happy with it. That kind of personal follow-up and customer service is hard to find! The repairs were done right--not just the quickest or cheapest way possible. They took the time to address everything thoroughly and make sure the truck was in the condition it should have been. You don't always find that kind of integrity and commitment when buying a used vehicle. We truly appreciate everything Brian, Frank, and the entire dealership did for us. We would HIGHLY recommend this dealership to anyone looking for a vehicle. If you want a dealership that stands behind what they sell, doesn't cut corners, and genuinely cares about its customers, this is the place to go! Thank you again for going the extra mile and taking such great care of us. We couldn't be happier with the way everything was handled!

I bought a 2016 ram 2500 from this company and the truck has been nothing but a nightmare. 1, the…read moreoffice guy Wayne falsified info to the loan company saying it was a personal truck but it was a company truck on a company insurance. 2, after talking with Wayne about possibly backing out of the purchase before I got off the phone he muttered under his breath "freaken jerk". 3, the night I brought the truck home the ac actuator broke. I brought it back to them and they said it was fixed but that was a lie because a week later it did the same exact thing and failed. 4, a week after I bought it the truck started to have death wobble and is barely drivable. 5, now the window has fallen off track and the system inside needs to be replaced. I've been holding out on writing a bad review but the window falling and leaving the truck vulnerable to break ins is the last straw. I wish I never did business with this company in the first place.

I purchased two cars from Timmy. This is a family owned shop that is honest and been there for…read moreyears. I highly recommend Stopping by if you're looking for a vehicle at a decent price and good people.

An honest sales person at a used car lot. Yes it's possible. Come meet Tim…read more I paid cash for my vehicle and he worked with me on the price. He was friendly and not pushy at all. He let me shop and ask questions and was supportive of me making my own decision. If it were any other way I would have been gone.

great hospitality, get with Paige or Kendrick they'll do you right. Dealerships could always be…read moretricky just work with the right people!

Would like to give a big shout to the lovely ladies at Midway Nissan Nasha B. And Mihui K. For…read morelistening to me and taking care our issue with r roof rack that's what am talking about customer service and if I can give you guys more stars. I would. This is our third vehicle that we bought from Midway Nissan we did have little issues but they took care of them. With no hesitation thanks to the staff at Midway Nissan Bell Road.

Nick and Shayla are amazing people and helped me get into my first new car! They provided legendary…read morecustomer service and made sure to walk me through everything I needed to know. Highly recommend!

Nick is a true gentleman car saleman Words can't describe how I feel about Nick he is honest and…read morekind to me He went backwards to make feel like a super client of his So wonderful to deal 5 stars is not enough because after we purchased a car from him He continues to help and make me at ease He went beyond and Carter to our needs Thank you so much When we need any cars again, we will go to his company first Thank you so much

I am having a great experience with these guys, I love my car and my salesman was excellent…read more I had noise under my hood and a mechanic "Scott" came out and found that the hood prop rod just needed to be snapped back in place. I spoke with "Scott" a little bit and found him to be a highly qualified mechanic. So I am glad I bought my car at gb auto sales. Also thank you my friend Pablo, who also bought a truck at bg for letting me know about this company.

Due to google reviews having a word count I can't get the full story out for everyone to see, but…read morethe good news is Facebook doesn't have a word count when posting to their reviews there. That being said this is by far the worst car buy experience I've ever had for about 37 different reason, they have dropped the ball more times than I can count and I've had to do a lot of follow up work to just get basic stuff done. They sold me a mechanically broken truck lots of worn suspension parts as well as a TQ converter that went out 1000 miles later, they messed up my paperwork at least 4 times and then made promises they couldn't keep more than once. Oh and to top it off they never filled my registration to the MVD so 6 weeks later I still have no plates and is no longer street legal because it expires tomorrow 10/28/25. I wouldn't recommend this place for a car purchase if it was the last place to buy in the PHX metro area. Please check their FB reviews before buying here! I'd give this place a negative 5 if I could. DO NOT BUY FROM HERE! Edit.... As of 11/7 I spoke with the owner because he wanted yo try a reconcile the situation, in the process he called me a perfectionist my expectations were to high for a 27k used truck and I was the problem and the outlier out of all of his customers. It was very insulting a rude and a huge waste of time due to him not responding after I sent him the final invoice of the repair bill to get the truck I owed for 1000 miles back on the road. 2nd edit... as of 11/20 he told me I never brought an of these issues up to him and his team and that It was my problem to solve. If you buy a vehicle be prepared to be screwed over the entire time.

I will start off by saying that I'm not a hard person to please. I was very open and patient during…read morethis process and still had a horrible experience. I started my car buying Journey with Jose. At first everything was fine but in the middle of waiting to find out if another car was available, Jose left and did not come back. After about an hour and a half, Tiny came to help us out and was wonderful! After purchasing, I was told my car will have a FULL detail done... twice (I requested it multiple times due to the seats being very dirty as well as the center consul). I then waited a week and a half for my vehicle due to Jose continuously telling me that my car was being worked on (A/C was out).. when it was actually not. I reached out to Jose several; times after purchasing to ask about the progress and any updates. I then reached out to Tiny stating that I do NOT want to be working with Jose due to the lack of communication as well as the lying about the details of my car getting fixed. I then go to pick up my car after 10 days.. and my car interior was not detailed AT ALL. There's broken glass in the vents, and under the mats (they so call vacuumed) and well as old food crumbs and spills in the consul. After having to wait that long, I gave up just went to detail it myself. As a first time car buyer, I was super disappointed with not just Jose but AutoNation as a whole. Tiny was the saving grace in this experience but I will never purchase through this company again.

I honestly don't even know where to begin. I wasn't going to write this review because I doubt it…read morewill change anything--and it may just get taken down--but my opinion matters too. I purchased a car from this dealership on July 30th. I couldn't take the car home that night because my insurance didn't become effective until the next day, so the dealership delivered it to me the following day, which I appreciated. I drove the car only a couple of times--to the store and to get food, no more than 5-10 minutes each trip. On August 10th, I noticed oil on the ground in my garage. I checked underneath the car and saw that it was leaking oil. Since it was a Sunday and the dealership was closed, I waited until August 11th to contact the salesperson, who put me in touch with the service advisors. The first time they took the car in, I was told the oil leak was just residue from a previous oil cooler job done before they even had the car. I was told to drive it 1,000 miles and bring it back if it continued leaking. After about two weeks, I got the car back, drove it roughly 800 miles, and it was still leaking oil. On top of that, the car started displaying a "Shift to Park" warning. I brought it back again. This time, I was told the timing cover needed to be resealed and the shifter needed to be replaced. The timing cover was fixed, but I was not informed that the warranty denied the shifter repair. I was told to bring it back if the "Shift to Park" message appeared again--which it did immediately after taking it home. I brought it back once more. They said the oil was just residue from the timing cover repair, cleaned it up, replaced the shifter, and charged me a $150 deductible. After getting the car back, it was still leaking oil. They suggested I take it to Chevy, so I did. Chevy gave me a long list of issues but said the warranty declined the repairs and that the car needed to go back to Dodge. I took the car back to Dodge, and they said the issue was the vacuum pump. A few days later, the car was leaking oil again. I called to set up another appointment and asked if there were any options to get out of the vehicle. The woman I spoke with (I won't name her) was extremely kind and helpful and most helpful other than the techs that's been trying to figure out my car. She told me that if they couldn't fix the car after multiple attempts (similar to the lemon law policy), they would buy the car back. When the car came back--still leaking--I called again and spoke to Carter, who confirmed what the lady said, and told me to bring it in to see what we could do. If I had known what was coming next, I wouldn't have wasted my time. Once I arrived, the story completely changed. They said they would buy the car back--but not for what I paid. I bought the car for $16,000, and after tax, title, license, and warranty, my loan totaled about $25,100. I've barely put 2,000 miles on the car, and most of those miles were from the mechanics test-driving it and telling me to drive it certain miles for each leak. Despite that, they appraised the car at $8,500, even though my loan is still around $25,000. After that, they claimed the issue was the oil cooler. Then it leaked again--this time from the oil pan. They resealed it and charged me another $150 deductible. Now I've driven the car only three short trips, and it's leaking oil again. They're once again telling me to take it to Chevy, even though that didn't work the first time.Point is I bought this car on July 30th, it was delivered July 31st, and it has been leaking oil since August 10th. I have brought this car back seven times, and now it's going to be an eighth. I've barely been able to enjoy or even use the car since buying it. I know I'm tired of bringing it back and I know the techs are tired of me bring it back as can tell keep trying to pass me to Chevy. Which I appreciate but we already know what happened last time I went there.All I want is a car that doesn't leak oil and very reliable I went to five dealerships before choosing this one too. and this has been nothing but a nightmare. Here we are 7 months later and nothing has been done except to keep taking it back to get fixed they even stopped taking me in at the services and kept telling me to send it other dealerships because they couldn't figure it out. I have all receipts and repairs for everything on the car haven't done anything to the car except a crack windshield and put like 4,000 miles on it within the year because the shops have had it longer than I have. Really unprofessional and would never ever recommend this dealership they screw you over on pricing and car doesn't even work and visits the shop more than anything and they also say one thing over the phone then when get there say something completely different. You will just be In debt for a car you never see.

OK I have to move on from this. Drive Az Cars / GB…read moreAutomotive, sold me a 2013 BMW X5 and all the crap I went through with them about fixing part of my vehicle that I paid for, it was obviously a lack of communication on their end but the 2013 BMW X5 I bought from them. I love it and they did not do anything dishonest. I got the car that I wanted. They were not dishonest about anything with the sale of this BMW. I did have a few things I had to fix but buying a used car is as is if you don't do your due diligence, then it's your own fault but I am very happy with the BMW X5. I would recommend them buying a car from them because they help people that have bad credit but I'm not sure their service department is any good but that could be any business. Thanks.

GREAT! This team of People are the Best, check them out! They sell great cars and they help if any…read moreissues, God Bless You!