My son bought a $27,000 truck from this dealership, and the entire experience has been a nightmare. He put down a $5,000 deposit, and the truck came with only a 1,000-mile / 2-week warranty. Before that even expired, he called the backup finance manager because something was clearly wrong. He was told, "Don't worry about it."
At 1,023 miles -- just 23 miles past the warranty -- the transmission failed, along with torque and suspension issues. Major failures like this do not develop in 23 miles.
He was also required to purchase an after-market repair warranty due to his concerns about potential repairs, but when he contacted the provider, they told him verbally that they would not cover anything because the issues were pre-existing and the dealership already knew about them. Based on everything we've seen (our personal belief), it feels like the truck may have been purchased with known transmission problems, flushed, and sold hoping it would make it past the 1,000-mile mark.
The dealership said he could bring it back, but they're 50+ miles away, refused to cover towing, and refused to acknowledge diagnostic tests performed by a certified dealership closer to home. Their previous "repair" involved sloppy silicone work, a ripped headliner, and then they blamed my son.
He ended up paying another $5,000 at a legitimate dealership to replace the transmission correctly.
Then the worst part:
Owner Steve Gaines called my son and offered to pay for the repair ONLY if he removed his 1-star review.
If you look at other reviews, you'll see the same pattern repeated by multiple customers describing similar issues and the same behavior from the owner.
We will be filing a complaint with the Attorney General's Office.
I cannot recommend this dealership to anyone. read more