Why am I always having to apologize? but I am willing to admit when I was wrong. I purchased a car…read morehere and didn't like it returned it and finance treated me with nothing but respect even though I was being a jackass. They returned all my money and even found a car that was in brand new condition (no dents/headliner damage/electrical issues) ; it also came with brand new tires and fewer miles. I resigned the new deal the same day I would like to thank the salesman who led me to the BEST CAR ON THE LOT and didn't try to pawn the garbage off on me like other salesman try to do. I am sorry to the finance team for everything I said which I admit was inaccurate. The finance team is the best here they didn't fumble the numbers as I had previously suspected. I am sorry for the false accusation. Had the salesmen sold me the best car in the lot everything would've been fine. Thank you my friends in finance. Again I apologize. And yes I do remember you from our past life before we went into business together. Thank you. Much love. You all are appreciated I look forward to purchasing many more cars from you in the very near future. All test drives need to include touching the freeway. That's not finance fault. I just wasn't allowed to test the car as I would've liked, where I finally bought the car the salesman gave me the keys and told me be back in 30 minutes, as opposed to holding my hand and giving me turn by turn directions. Thus I was dissatisfied with the test drive. Finance were the only ones really watching out for me the vehicle was a lemon but that was my fault rushing the deal to get out of there. Can't blame a salesman for trying to sell something. Though I'm sure he wouldn't sell that car to his own son. So I basically expect to be treated like family with any big purchase. Next time treat the customer as you would your own family. That's to all the salespeople out there. Jesus loves and forgives us. Please accept my apology.

Bought a 2025 Mazda CX-50 here and was given a key fob missing the internal emergency key (the…read morebackup you need if the battery dies). I didn't realize it at pickup, but once I did, I called the dealership. They checked and couldn't find the key, then refused to cover the replacement--basically dismissing it as cheap and easy to fix. I ended up paying $215 out of pocket ($75 key + $140 service) just to ensure I could access my own car if the fob fails. This was a clear oversight on their end, and the lack of accountability was disappointing. Receipts available. I'll update this review if they make it right.

Great customer service and really helpful and friendly staff. Derrel was really helpful and moved…read morethe car purchase process along quickly with no issues. None of usual high pressure sales tactics you see from many car dealerships in the valley. He made sure I got the car I wanted a really beautiful Mercedes Benz E350. I highly recommend this car dealership if you're looking for nice used cars and low pressure environment.

I don't do BS, and I mean what I say. When someone doesn't share my values, I walk away…read more Morgan and Scott at the 101 were a breath of fresh air. This was easily the best used car buying experience. You really can't trust most people or dealers when buying a vehicle, but these guys are straightforward and honest. Other dealers and private parties will doctor their photos or act like a beat down car is "expected for its age". I will be a returning customer as long as Scott (the owner) and Morgan are there. Do yourself a favor and skip online shopping, private parties and other dealers. Go to the 101 and you'll know you've won.

I love Mark KIA! Cori was the service writer and had my…read moreSeltos, quickly serviced,, alerting me that two tires failed the safety check. Also, one of the visors was missing a retention clip. To my surprise the visor repair was covered by warranty! The Seltos is standing taller with two new 'shoes' and the visor is no longer flapping in the breeze. FIVE STARS PLUS. Thanks, Cori, for the swift, competent and friendly service. I also appreciate the use of the loaner car--1000%!! V/R, David Stephensen

I've never had a dealership so uninterested in trying to sell me a car. I'm very irritated so I'll…read morekeep it brief. Someone from this Mark Kia location started texting me about a car I was interested in. They told me they would work it out with me if I went in for a test drive after I expressed some concerns. I agreed and replied right away asking if I could go in that day or the day after. And that was it. Never got a reply. 6 hours later the car in question was gone from all the sites it was previously on. Not a single explanation. Not a "sorry we sold that, but we have other cars you may be interested in" Nothing. It's extremely unprofessional to say the least. No wonder they have so many bad reviews on yelp. Give another dealership your money. These guys have different priorities.

Jamie made the process for purchasing my new car out of state very easy. He was always very quick…read moreto respond to calls or texts and providing status updates. He sent several videos of the car in great detail.

Jamie was the sales person I was scheduled to meet with however he was busy when I arrived, so he…read morehad Danny step in to assist me. Both gentlemen were very courteous and helpful. The finance representative Chris was also easy to work with. If I had to sum up my experience in one sentence it would be that it wasn't sucky. Buying a car at a dealership can be an unpleasant experience, but that is not the situation at Certified Benz and Beemer.

Jordan at Chapman Dodge is absolutely outstanding and deserves the highest praise. From start to…read morefinish, Jordan is professional, knowledgeable, and genuinely committed to providing excellent service. He took the time to clearly explain everything, kept me informed throughout the process, and made sure there were no surprises. What really stands out is Jordan's attention to detail and customer-first attitude. He is responsive, honest, and goes above and beyond to make sure my vehicle is taken care of properly and on time. It's rare to find a service advisor who makes the entire experience this smooth and stress-free. Because of Jordan, I will absolutely continue servicing my vehicle at Chapman Dodge and will confidently recommend him to anyone looking for top-tier service. Ask for Jordan--you won't be disappointed.

I had a very disappointing experience purchasing my vehicle from this dealership…read more My salesperson, Crash, was courteous and professional throughout most of the process. However, near the end of the transaction, another individual was brought in to close the deal. I clearly declined the SWAT system, but the closer told me that it was mandatory and that I had no choice but to purchase it if I wanted to complete the transaction. Having worked in automotive sales myself, I am very familiar with KARR alarm and GPS systems and understand exactly how they are installed and activated. These products are pre-installed on many dealership vehicles, but activation is entirely optional. After the sale, I spoke with Wyatt, the General Sales Manager, who explained that the SWAT product was "not optional" because the dealership was losing money on the vehicle. In other words, an optional product was presented as mandatory in order to preserve the dealership's profit margin. The online advertisement did not disclose that the advertised price was contingent upon purchasing the SWAT system. Had this requirement been clearly disclosed upfront, I would have been able to make an informed decision before proceeding. Crash was not the issue. My concern is with the deceptive sales tactics used by the closer and the dealership's justification for presenting an optional product as mandatory. Buyers should be aware of this practice.

They were so amazing! We were in a tough spot and they still managed to help us get the right car…read morefor us. They were also very knowledgeable, helpful, flexible, and friendly! Would definitely come back and conduct business again.

My experience with Goldie's has been amazing since day one. Barry was really helpful and made…read moreeverything easy for me when purchasing my car. Now, after having my car for 2 years I have experienced some problems but Dave, the service manager is the best hands down! He always takes care of business and is on top of things no matter what! It's honestly such a pleasure being able to count on him and his service team. Everyone at Goldie's is such an amazing trustworthy team overall. Thank you Goldie's!

I highly recommend Cory Miller at Centennial Leasing & Sales. After weeks of struggling to get…read moreapproved--with no credit history, no co-signer, and no trade-in--I was only offered very high interest rates on older cars. Cory completely turned things around. He found me a low-mileage 2025 Kia Soul LX still under warranty and worked directly with my credit union to secure a much better loan at 9.6% for 63 months. What really stood out was his level of care--after the purchase, he sat with me in the car, walked me through the features, helped me customize the settings, and even linked my phone. He made the entire process easy, stress-free, and actually enjoyable. If you think your situation is tough, Cory is the person to call!

If you want to be treated right you need to try out this place. The new office in West Sun City is…read moregreat. No body to hassle you. Talk to Steve great person.

I had such an amazing experience buying my new car from Chapman Hyundai Scottsdale, and it was all…read morethanks to my incredible salesman, Jim T.! From start to finish, he was patient, knowledgeable, and genuinely supportive--never pushy, so kind & just totally focused on making sure I was happy, and that I got exactly what I wanted. After weeks of researching new cars, I finally started visiting dealerships... but 6 days & 7 dealships later, I was literally about ready to give up. As a woman buying a new car alone, I was having a difficult time finding someone who I was confused stressful/confusing interactions at over half a dozen other dealerships, so when I walked into Chapman Hyundai Scottsdale to meet with Jim, it was truly a breath of fresh air!!! I cannot emphasize how thankful I am that I found him because he made me feel completely comfortable and respected every step of the way. He never talked to me like I was dumb, never made me feel rushed, and made sure I felt confident in every decision I was making. He took the time to answer all my questions (sometimes multiple times, lol), he walked me through every detail, and made the entire process feel so easy and stress-free. You can tell Jim GENUINELY cares about his customers and takes pride in providing top-tier service. If you're looking for someone who will go above and beyond to help you, I can't recommend Jim & Chapman Hyundai Scottsdale enough. I will be sending everyone I know their way & I will never buy a car from any other dealership.

I've bought many cars over the years with 99% being painful experiences. This is why ALOT of people…read morego to places like Carvana for a "hassle free" process. BUT LET ME TELL YOU ABOUT Jim Trafficanta and the people at Chapman Hyundai! This man is what all dealerships should model to represent. Honesty, integrity, kindness and the willingness to go to bat for you. The experience from start to end was pleasant and painless. From Jim Trafficanta to Blake Williams, I couldn't ask for a better team. I NEVER BUY EXTRA WARRANTY! Yet somehow I walked out with 2 add-ons! Why? Because they were honest, laid it all out for me, answered any questions I had and at no point did I feel pressured. This should be EVERY car buying experience. I'm not saying all this just to say it. I rarely write reviews but this experience made me feel inclined to share this with all of you who may be looking at a place to shop for your next car. Tell Jim Trafficanta that Adel sent you! (Even if you don't, I promise he'll take care of you )

Nothing wrong with this place. super nice staff and very helpful employees. I love family owned…read morebusinesses. I did not buy anything but I did walk around and test drove a couple cars. They were super easy to work with and there seemed to be a lot of different selections. One thing to be very aware of is that most of the vehicles on their lots are "buybacks". This means that they are cheaper but they could be considered a lemon and it may be hard to sell or have some issues that come down the road. Of course, there could be nothing wrong with it as some states have very lenient return laws so that the buyback could be for the smallest thing. Just make sure you know what you're getting into as you look for your car here. Of course there's nothing wrong and nothing but. Just want to make sure proper information is provide for you yelpies!

Used to work in Tempe, I'm based out of Vegas now. So what am I doing out here? It's a long…read morestory, I was looking at Kia EV6 GT (Red) in Tucson but of course it was sold. I ended up looking at Hyundai Ioniq 5 N (yes the fast version) before stopping here for 2023 Genesis GV60 Performance. Let me just say, this is by far THE BEST experience. I was able to walk in (no appointment needed) and Christian M was able to help me right away. A quick ID scan and he came back just gave me the keys I'm like what?!? I'm not used to this level of customer service. He gave me quick directions for the test drive route and I was able to follow it step by step by myself. I say the only negative about this place is the lot, they have many vehicles and parking/spaces are limited. As for the vehicle, it was nice and I would jump on it if it wasn't a buyback (branded title) Now I already knew this vehicle is branded before stopping by. I wanted to see if I can find out more on the reason why it was a buyback other than charging issue. Sadly the paperwork didn't provide the additional info. Should you get a buyback? That really depends. The price is GREAT no doubt and if you plan on KEEPING the vehicle long term (as the resale value is a lot lower, do a quick check via CarMax or Carvana), don't mind dealing with potential electricial issues (but they should be cover under warranty) But knowing myself I usually don't keep vehicles longer than a few years. Also I would double check your insurance and make sure it doesn't cost extra. And at the time I haven't driven the Kia EV6 GT (the original vehicle I was looking at) so I ended up passing on this. Also wanted to point out they have the lowest Doc fee that I've ran into ($299) here vs other dealers wanted $699. No add-ons, title fee is $19. Very low sales pressure, extremely friendly staff, I would stop by again in the future when I'm looking for another vehicle.

Thank you, Alex and team, for the great work that you did on my Jeep Wrangler Unlimited (Willys)…read more Replacing my driveshaft was a time-sensitive request and you completed it quickly, professionally, and at half the cost quoted to me by the dealership. I was very satisfied with the way this project went, and I've already referred a few friends and coworkers. The great reports that I've heard from them keep me even more satisfied with the work that you did.

I've been bringing my 2018 Ram 2500 Cummins diesel to Autowits for a while now, and they've been…read moreconsistently solid. This is a work truck, so reliability matters to me. They've handled routine diesel maintenance like oil changes and fuel filters, as well as more involved repairs like brake hose work and diagnostics. What I appreciate most is that they explain what they're seeing and why something needs attention instead of just pushing repairs. Communication is clear, turnaround is reasonable, and I trust the recommendations. If you have a diesel truck and want a shop that knows what they're doing without the dealership nonsense, this place is worth it.