In mid August my wife decided that she wanted a new Outlander Sport. We hopped on to auto trader and found the exact one she wanted. It was located in Glendale at Mark Mitsubishi. Since they had the lowest price I called and made sure the vehicle was indeed there and confirmed the price was indeed real. The young man (Ray I think) was quite polite and went to confirm the vehicle was there and the price was the price. I set an appointment for that weekend since I have two kids and live on Tempe mesa border and could not make it down that night. I called Ray back and asked him to please call me if that vehicle sells since we don't really live close. He agreed to do so. The next day my wife called the Scottsdale store since they were showing a similar model in stock and they are only about 15-20 minutes from us. My wife said she spoke to some fleet Manager (his name eludes me since I did not call) and asked if they would match the price of the one in Glendale. My wife explained that we are about halfway between Big Two and the Scottsdale store but found the listing in Glendale. Just to save the time of travel and not wait until the weekend she asked if they would match the price. The guy she spoke to asked for the number of the car in Glendale. He said it was actually in Scottsdale right now because they had an appointment on it. I should have taken this answer as a warning. According to my wife they Manger said "I can't blame you for not wanting to bring your family to Glendale. I would be afraid for my kids too". That comment just struck me as odd since they are the same company. The guy she spoke to asked for the number of the car in Glendale so he could verify pricing. He said it was actually in Scottsdale right now because they had an appointment on it. He did promise to match the price. I was a bit confused when my wife told me that because I just called the other location a day before and asked to be called if it was not there. I showed up the next day, Thursday, and we were greeted by a terrific young man full of energy. I told him that my wife is on her way with the kids and she spoke to someone last night about the Outlander Sport. I filled him in on color and pricing. He takes off for a few minutes and tells me that the Manger is not there but he found the notes and would help me out. I did not mind as long as he was up to date on the deal. I hate to negotiate on the lot and feel pressured. He assured me he was up to speed and he would pull the car up. About 15 minutes go by and he is still not back. By this point my family has met me at the store and getting excited for the car. The young man comes back and tells me he is having trouble finding the car. He invites me to walk with him and pick one I find. As we are walking I cannot find the one my wife wants. She hates blue and red, she just wanted white. So finally another person comes out with the young man who is helping us. He asked why we want a Mitsubishi. I told him my wife liked it. He then tries pushing a Kia on us. At first I was open to the idea of a different car. My wife started getting frustrated though a and just asked for the original White one we were there for. The new person to the conversation says "It might be on the roof. I don't know" No I do not know if they really have the cars on the roof or not or if he was just being sarcastic, but wife did not respond well and took the kids back to the car and let me do the looking while she waited. Now this is where things started getting weird(er). They guy starts telling me that we really should buy a KIA and if we tell his boss we saw it on some special web site (I forget what he said it was called) we could buy the car below invoice. Well this would be great if my wife wanted a KIA. The guy starts telling me how Mitsubishi is no longer going to be carried there soon and we should reconsider our choice. By this point I was frustrated because the car was missing. My wife had our two kids sitting in her watching a movie on a tablet. I just felt like I was duped. I had my wife call the Glendale store anonymously and ask to see if it was there. She did find out it was there still. I checked my phone and it showed on their site as well. I told the salespeople that the kids were hungry and we were calling it a night. Now I decided that no matter what I was not driving all the way to Glendale. If that store was like this store I could not handle it. Plus, I just could not fathom giving that company any of my hard earned money. Needles to say I called Big Two the next day and talked with someone. I gave him the price of Glendale. He looked it up online while I was on the phone. He said it isn't pretty but he would do it. I went down there on Friday by myself. Found the car in two minutes. I asked him to draw the numbers up before my wife came. They were exactly as promise. They added a charge for tint. Oh well. My wife came down and we were gone in 45 minutes in our new Outlander Sport. read more

Was looking for a vehicle that was large enough and reliable for family road trips. Purchased a used SUV from this dealer. Everything seemed good at first about the deal and the wife really wanted the vehicle they had. I was not allowed to have the "no hassle price" listed on the website and was threatened that if I didn't buy the vehicle for $1000 more than the price said that he had another buyer for it already. They will try to get you to pay for reconditioning and repairs for the vehicle even though it should have been taken care of already. Everything about this deal said not to do it, but since the vehicle was exactly what we were looking for we went through with it. The finance department was watching a football game during the signing, completely unprofessional. Upon receipt of our vehicle, they let us know that a lot attendant accidentally backed the car into something which ruined the bumper. They did replace it, but again, it was another sign to back out of the deal. Also, they would not let me take the car to an independent mechanic for a used car inspection (another sign that I should have backed out of the deal). Since the car was to be reconditioned for sale, I would have assumed they would have replaced the pressing issues it needed. The front brake rotors were warped, , the alignment was pulling hard to the left, and the vehicle needed all 4 tires. They never did replace the rotors because they claimed that was normal. They replaced 2 tires, but said the other 2 didn't need replacing even though they were right at the point of needing replacement. After driving the car home, there was horrible vibration. Found that the wheels/tires were not balanced properly (tons of weights on the wheels), I had Discount Tire correct this at my cost since Mark Kia could not get this right. I had also initially made a comment that the car was poorly cleaned up before being turned over to me. They asked if they wanted me to have them clean it again, and I declined. They went ahead and cleaned it anyways and threw away my personal belongings, I couldn't believe it. They have a third-party company clean their vehicles and could not get my stuff back since it was thrown away. Brought the car back again because they did not take care of the warped rotors, so they replaced the front brake pads instead of looking at the problem. They did however attempt to correct the alignment of the suspension, and it was set properly. The tires are most likely the culprit for the vehicle pulling to one side (again should have been replaced at time of sale). We left the vehicle with them for a third time for brake issues, they replaced the rear brake pads which again is not related to the front rotors being warped. The rear pads were installed incorrectly. I had also asked for a list of items they performed before it was sold to me, but I have yet to receive it, not even sure if the oil was changed when they sold it to me. They also couldn't tell me which air filter was changed (cabin or air?). After dropping the vehicle off with them so many times and the dealer avoiding the issue, I couldn't afford to take any more time off of work for them to not address the issue. I would not recommend anyone purchasing a vehicle from this company, let alone letting them service your vehicle when they couldn't correct an issue as important as brakes or as simple as properly balancing tires. 5 months into my vehicle ownership and less than 6,000 miles my engine has failed. They had someone call me to "feel out my attitude" and I haven't heard back from them since. You can see some of the other reviews here about the incompetent and incapable service department. Also the fact that they advertise a low price for their used vehicles and then try to get you to pay for the repairs so the car is road-worthy is a joke. I failed to see the signs and can only hope everyone who sees this takes this review seriously and save your time and money and buy from a reputable dealer who isn't Mark Kia and Mark Mitsubishi(Bell Rd. Mitsubishi). This is how they conduct business - doesn't matter which location as it's all the same owner. Do not support these crooks. read more

I have very positive things to say about our experiences with Blake, Bobby and Anthony at Mark Kia. I did *so much* research on a new (to us) family vehicle that I knew exactly what I wanted, what the standard features were, what the Kelley Blue Book value and average retail price on it was likely to be, and the condition and average trade in value on our existing vehicle. I used Mark Kia's online deal negotiation process and those pieces of information to negotiate with Blake online to come down even further on an already great bargain posted over the weekend. I was able to take that competitive offer, although tentative, in print to several other local dealerships for comparison. No one else even came close. Which is why my family made the two hour drive up from Scottsdale to test drive it and make a final decision. Bobby came in on his day off to show us the car that evening. It was exactly as described, a beautifully clean, excellent driving, certified pre-owned vehicle, with a clean CARFAX report and only marginal signs of previous ownership. There were even several miles of factory warranty still available, both bumper-to-bumper and powertrain coverage. We decided to take it. Bobby STARTED the negotiation with the online deal price I had in my hand from Blake, even though several days had passed and the posted price on the vehicle had gone up. From there we were looking to minimize extras and get the most for our trade in. Even though the ballpark trade in value I had been haggling with was low, I brought with me the higher trade-in offers I'd found at other dealerships and the KBB value I knew it could get. I also knew that some of the 'standard' fees in front of me could be waived or reduced because they applied to features on this particular vehicle that came standard with manufacturing. Bobby, with manager Kyle's approval, reduced the unnecessary fees and gave us significantly higher value for our trade in than we had been offered anywhere else, this kept the price low and reduced the amount we'd need to finance after our down payment. There was alot of hand-written back of the napkin type notes, that manager Kyle and we both signed when we had an agreement. Take pictures of those with your smartphone. Lots of places do that and then it disappears in a file when you talk to financing and people forget exactly what was agreed. Once that was settled, it was time to talk to Anthony about financing. We were there very late after closing, but the dealership was very busy. We didn't mind waiting because it was obvious everyone was working hard. Anthony had a contract in hand for a reasonable interest rate and term, then spent several minutes making a very convincing case for purchasing additional dealer warranties, GAP coverage, etc from them. He was very knowledgeable. The cost of the add-ons added only a little to the monthly payment, but potentially alot over the life of the loan and we were able to decline because we knew exactly what was in our budget and what was essential to us. Anthony was respectful of our choices. We also asked him to remove fees we recognized as optional at other dealerships, and told him so. Then we asked him to show us an entirely new contract for a different term and interest rate that had also been suggested during the negotiation process, which we had in the notes we photographed with our phone. Anthony did everything we asked with warm professionalism. At the end of the day, we paid EXACTLY what we wanted, and nothing we didn't. Everyone did their job, and no one was a bad guy. Fingers crossed there are no surprises in the future. I'll append a note in six months to share if our bargain is still a bargain. But from the online negotiation, to the sales experience, to final negotiations, there were no headaches. Recommend informed consumers can start here. read more

**WARNING** I want to share my family member's experience with this particular dealership, in the hopes that it helps others avoid similar issues. This was his first time purchasing a car from a dealership, and what started as an exciting venture quickly became frustrating and disappointing. The first red flag was when my family member signed paperwork for a car, only to be told afterward that it had just been sold. While inconvenient, he remained optimistic and continued looking for another vehicle. He eventually found one, but things took a turn for the worse when he started dealing with the finance manager, Emanuel. My family member, on my advice, asked several important questions about the financing and additional costs. Emanuel's attitude shifted dramatically, seemingly annoyed by the inquiries. He began aggressively pushing for extras like gap insurance and a warranty, both of which my family member declined based on the fact that he was financially capable of covering the car without these costly add-ons. Emanuel's frustration was apparent, and he even questioned my family member's ability to pay for the vehicle if something were to happen. Despite these uncomfortable exchanges, my family member proceeded with the purchase, completed the paperwork, and made a down payment. He was promised that the car would be delivered to his address the next day, which was a great convenience considering he lived two hours away. However, the car did not arrive. When he called, he was told the vehicle was in the shop and would be delivered the following day. The next day came, and still no car. Instead, the dealership requested a copy of his social security card--something completely unnecessary since the paperwork had already been filled out prior. At this point, we decided to pick up the car ourselves. The dealership's management assured us the vehicle would be ready. However, upon our arrival, the situation was still unresolved. The manager, connor, claimed there was an issue with the paperwork, suggesting the information provided was fraudulent. This was a baseless accusation, and we suspect it was a stalling tactic. We decided to withdraw from the purchase and requested the return of the down payment. The dealership claimed the check would be overnighted to us, but it never arrived. After several calls and repeated attempts to get answers, a different manager finally offered assistance and allowed us to pick up the check in person. It was an extremely frustrating and time-consuming experience. This dealership's lack of transparency, professionalism, and care for its customers was appalling. They seemed more interested in profiting from unnecessary add-ons and were clearly unprepared to handle any buyer with knowledge of the car-buying process. The APR they offered was a shocking 24% for a 60-month term on a car with 70,000 miles priced at $16,000--completely unreasonable given the vehicle's condition. Fortunately, this story has a happy ending. We took our business to Oxendale Chrysler Dodge Jeep Ram in Cottonwood arizona, and the experience was night and day. My family member walked away with a brand new 2024 Jeep with only 26 miles at a 9% APR for $25,000--and all in under two hours! I highly recommend Oxendale for anyone looking for a straightforward, respectful, and professional car-buying experience. In conclusion, always ask questions and thoroughly research before making any car purchase. If possible, bring along someone experienced to ensure you aren't taken advantage of. Let this be a cautionary story of what to avoid and where to find a dealership that truly respects its customers read more

Stay the F**K away from this dealership. Second visit to this dealership. Alright, I waited to make this review till right about now after dealing with this bullshit for nearly 3 months now. I found a Used 2018 Kia Stinger GT2 AWD with the beautiful red interior and knew I had to have it. I negotiated for nearly 2 days, which got almost no where. I was told to place a $1,500 down deposit over the phone and that another $1,000 was due the next day once I got there. When I asked if the $1,500 was refundable if I was to change my mind, Jormen very quickly changed the subject and started telling me how great of a car it is. I was also told that it was accident free. Well, according to the CARFAX printed out for me when I arrived, it had one right side accident with no visible damage which if I had known that, i would've asked for a significantly lower price. The price advertised on Cars.com was $37,480 which was listed as a "Fair Deal" on KBB. What a rip off. After 5 calls in one night from Jormen, the salesman and two from the sales manager on that night, they convinced me I got a great deal saying the out the door price I got for the car was $36,000 and getting $32,500 (which was nearly $10,000 above what I owed on it) for my trade in. I was happy and felt accomplished at the time. Walk in there, sort it all out and get back to the Finance guy and was told that USED KIA'S DON'T transfer warranties over and that I would have to either Certify the car for a high price or buy an extended warranty through a different company for $1,400 that at least covered the turbos in the event that they failed. The very nice Finance guy, Juan over head paged Jormen into the office and when asked about the warranties, Jormen says "I told him that" without looking at me at all and walks out of the office. Dear lord would I have remembered that for the life of me after trying to negotiate on this car for 2 days. There's another failure from this dealership, although it could've just been a straight up lie. I ended up leaving the store with $38,700 (from the $36,000 out the door price) on my loan and got $30,000 (from the $32,500 price) for my used car. Boy oh boy did that quickly change. Alright, that's all said and done, onto the next part. My temporary license plate expired 01/16, half a month ago. Fed up with not receiving my new license plate after 3 months of purchasing the car, I called today to ask where it was and if the paperwork had even been sent. I spoke to Jessica in Titles. She told me there had been a "delay until today for the new license plate paperwork to have been sent to the DMV." Well, isn't that ironic after having a nearly 5 minute phone call with her in near silence except the start and end while she sent the paperwork over to the DMV. The many failures to me and from the other customers on this app from this dealership are likely from how new the dealership is but god damn do these people need to step their game up. I wouldn't recommend this place to anyone. Update: I got my new license plate a week and half ago. The only reason that DMV paperwork was sent over was because i called or I would've kept waiting to get it. Don't go to this dealership. read more

My first KIA purchase was in OK, however, due to the fact that I reside in Arizona I needed to find a service department that would meet my needs. I contacted multiple KIA dealerships in the valley, but when I chose Mark KIA's service department I was more than satisfied and my search was over. I started working with Chris Stephenson, Service Advisor, in 2012. Any time I bring my vehicle in, he always addresses my concerns and goes the extra mile. Due to the outstanding performance of Mark KIA's service department there were no questions but to return for a New Car Purchase. As a previous owner of a KIA Sorento, I knew exactly what I wanted from the time I stepped on to the lot. I was confident that I would receive the same customer satisfaction as their Service Department had provided on every occasion, which I did. I was greeted by Abdul Hussein, a Sales Associate, who was very understanding that my time is important and paid close attention to the amenities in which I was requiring in order to close this deal. It took a few minutes, but sure enough, Mark KIA had exactly what I wanted for my 2015 KIA Sorento. After I test drove my soon to be KIA, I worked with Juan Rodriguez, Finance Manager, on all of the more important stuff. Yes, the contract! We reviewed everything I was signing in detail, Juan answered all of my questions and I left his office completely satisfied with my financing and my purchase. I did have to complete an additional document, and due the inconvenience Mark KIA offered to come to me. However, I chose to return to the dealership, and while I was there they filled up my car. It is satisfying that they understand that the purchase of a new car is a lengthy process, however, you will be satisfied as their team will make it a great buying experience in any way they can. I now have a new car and all sorts of amenities. That's when I was introduced to Kieran "Dublin" Murphy, Director of Lasting Impressions, who explained in detail how to operate all of my new features. Not only did Dublin explain all these, but he walked me through them in MY new car. I was left feeling that I had a solid grasp on how everything worked. At the end Dublin informed me that I could contact him directly with any other questions, of which I did and he was quick to respond. I mostly appreciated not having to return home with my new car, to sit down and open up a lengthy owner's manual to find that I still didn't understand what it is I was to do with all of these features. This was just one other way that Mark KIA goes the extra mile while understanding that your time matters. I would guarantee anyone that the experience at Mark KIA will be a good one. Thank you to the Mark KIA family and I look forward to working with you again in the future. read more

Lets face it, shopping for cars can be a fun experience. Sometimes shopping online takes the hassle out of it. This time around, I decided to explore the online avenue for purchasing a vehicle. Navigating through KKB.com led me to Mark Kia in Arizona, where I encountered commendable assistance from a dedicated internet sales representative named Mark. The communication initiated by Mark was noteworthy, demonstrating a genuine commitment to facilitating the car-buying process smoothly. In one of the emails, Mark expressed, "Jeff, considering the multitude of options and various factors involved in purchasing a vehicle, I am eager to receive your guidance on the necessary steps, ideal timing, and your preferred direction. I am here to simplify the process with your assistance. I am committed to staying proactive and promptly addressing your requirements. Feel free to share any information related to trade-ins or financing if you wish. Thank you for this opportunity, and I assure you that I will approach this with the utmost seriousness, respecting both your time and financial considerations. Please provide your guidance." Additionally, another email conveyed, "I'm initiating the process of evaluating trade-in options and crunching the numbers for you. We aim to streamline this for you immediately. Thank you for entrusting us with this opportunity. You are receiving this email be..." Despite my active participation in the correspondence, which included responding to inquiries and completing the dealership's application, the communication suddenly ceased. It is crucial to note that while my credit history may not be pristine, the abrupt shift in the sales approach was unexpected and disappointing. The proactive and professional demeanor initially displayed by Mark dissipated, leaving me with a sense of frustration and disappointment. Mark Banks at Mark Kia, who had been responsive and engaged, suddenly became unresponsive, marking a stark departure from the professionalism exhibited earlier. The lack of communication and failure to provide an update on the status of my application or the feasibility of the purchase felt unprofessional. In retrospect, a simple email stating the potential challenges or limitations would have sufficed and would have been in line with a professional sales approach. However, the sudden halt in communication gave an impression of unprofessionalism, resembling the stereotypical image of an old-time used car salesman more concerned with closing the deal than maintaining transparency and customer satisfaction. Show less read more

I've been coming to this specific Mark Kia location ever since I got my first Kia, and I've always had such a great experience here. I've trusted them with all of my vehicle's service needs over the years, and every experience has been fast, smooth, and exceptional. My service advisor, Jacob Nelson, is always amazing and takes great care of car. Last week, while my car was being serviced, I had the pleasure of coming in with my mom while she was searching for a new car. We worked with John DiGerolami, and he was nothing but helpful from start to finish. He truly listened to all of our wants and needs and made sure we found the perfect match for her. We were very indecisive, but John was incredibly patient, never made us feel rushed, and made us both feel completely comfortable throughout the entire process. I also want to give a special thank you to Shane Woods Sr. in the service department for helping ease our minds about the car my mom ended up choosing. His knowledge and insight about cars and the specific vehicle were extremely helpful. Shane Woods Jr. was also a huge help and paired us with John, who ended up being the perfect fit for us. This was my first time being part of the car buying process at a dealership, and I can honestly say it was a fantastic experience. The entire process was incredibly quick and seamless. Honestly, my mom was able to purchase her car in about the same amount of time it takes them to complete my service appointment! Once we settled on a vehicle and it was time to sign the paperwork, DeMarko Martinez, the finance manager, got us through the process quickly and efficiently. He was extremely informative, walked us through everything from top to bottom, and made sure we understood the entire process. He had great energy and finished the experience off strong. What impressed me even more was the follow up after the sale. John has been exceptional about checking in to make sure my mom is happy with her purchase. He even sent us a very thoughtful thank you video, which was such a personal and appreciated touch. It's clear that he genuinely cares about his customers even after the sale is complete. By the time we walked out the door, we truly felt like part of the Mark Kia family because of how friendly, welcoming, and genuine everyone was. I was so pleased with the entire experience that I couldn't leave without writing a glowing review. The entire team at Mark Kia went above and beyond to make this a great experience. I highly recommend Mark Kia for both service and sales!!! read more

I was at Mark Kia back in October 2016 starting my search for a car. I was looking at several different models. I was looking at Toyota, Hyundai and Kia. I wanted to have my homework done so I could make a good decision and not be forced to buying a car on the spur of the moment. I currently drive a 2000 GMC Jimmy which has been good to me but knew it could go at any minute. I went to several dealerships in the Phoenix area as well as Lake Havasu City and Kingman and CarMax. Carmax is ok at looking at cars and doing your research but unless you are willing to pay a transfer fee and hope it is what you want was out of the question. Besides I went into a carmax in the Phoenix area and I was told that I needed to make an appointment for a sales person. Needless to say I walked out. My time is precious as I am from Lake Havasu. I went to Mark Kia and connected with a sales person names Suk. He was very nice but again I didn't have a lot of time and he admitted to me that he had only been there for 2 weeks. I asked if he could get us a sales person who was very experienced with the cars I was looking for. It was the Optima that had caught my eye. He was very accommodating and hooked us up with another person but staying with us. I thought it would be a learning experience for him. I had a budget that I was working with and told the I was coming in with cash. A new Optima which was black on black was shown to us and they just couldn't meet my price. They asked me if I wanted to test drive the car and I said no. I told them I was on borrowed time as I had things to do and then the 3+ hours drive home. I continued to look at Toyota's back home as well ad Kia's and Hyundai's in Kingman. It is now the week after Christmas and I find myself back in Phoenix. I had now decided that I wanted a Cadenza and Mark Kia had one which was a 2014 and low mileage. We pulled into the dealship and we saw Suk standing outside. We pulled up and said hello and he remembered us. I told him why I was there and which car I was there to see. He went to find the car and when he pulled it up I started to point out things and he said to me "I see you have done your homework". There were questions I had about the car and he was on point with his explanation of how things worked to which I said "I see you have done your homework also. Long story short Suk was a real pleasure to work with as was everyone at the dealership including Chad you handled all the paperwork. I had great customer service. read more

First thing I can say is I have seen continuous positive changes in Mark Kia over the last 5 years & I had a great experience from my first initial experience with them already, they just keep getting better and better. My mother bought a Kia Optima (co-signed) for my boyfriend at the time , I was so nervous about her getting ripped off or scammed like I had seen at other dealerships she has already shopped at, so protective as I am I went with her and my ex and he picked the BEAUTIFUL pearl colored fully loaded Kia Optima! When we arrived we were greeted with a friendly hello, not a shove into the most expensive car there. They asked what we were looking for, payed attention to our needs and got the payment as low as possible being my boyfriend and I were only 18 at the time the last thing we needed was a high car payment. They made it happen. Long story short I ended up with the car after the breakup and my Optima took care of me, but so did the service department and staff at Mark Kia. Sometimes Service Departments ( and Sales for that matter ) can be scary because you hear so many rumors of dealerships ripping you off. Well I am writing this review because I didn't think to when he got the car cause it was his, BUT now it's MINE & every time I take my car in I am taken care of, popcorn, snacks and coffee if I have to wait for an oil change, but anything more than an oil change they have been upfront, honest, explaining ( in lamest terms ) what needs to be done or what they have done, and they don't pressure me to do anything I can't afford unless it is a safety thing i.e. brakes. It has been my car for four years and every experience has been great which is really comforting to know when you are a girl and you can't fix your car but you can take it to someone you trust who can! My car is good to me to, I haven't had any major problems with it, it's still like new but if I do trade it in one day I am going to Mark Kia Scottsdale! I just haven't had a reason to part with it yet, I know my review is really late but before I maybe :))) look into the HOT NEW Optima I thought I better write a review about this one.... Never know could be soon :0) Thanks Mark Kia you guys are the best! read more

So I bought a Kia Sorento about a year and a half ago and wow talk about a rough deal. So I go to trade in my car and the guy said why don't you come in on July 4th we are having a big SALE. Ok I go in and they rush me through a test drive and then tell me that the color that I was looking at they only had in a DEMO. So I'm buying a Brand new car with 1600 miles. No prob they do ok on the numbers and low ball my trade so after the back and forth 4 square game I come to some numbers get the deal done and finally get done. by this time its 9pm and we are trying to rush so my 5 year old can see the fireworks at Tempe town lake. When I go out to get in I notice there are some stains on the back seat from what appears to have been where a car seat was and some melted crayons. no prob they say bring it back on monday and they will get it cleaned. so I go in and they say it will be a couple hours so they will give me a rental car and after I get off work I can just bring it back. An hour later I'm at Enterprise rental waiting on my rental. Take the rental go to work and they call me around lunch and say they are done. Great go in return the rental wait 30 min for the shuttle and then back to the dealer just to find out that they did no remove the stain. So now they give me a dirty Kia loaner that has no gas in it that I get to take. end of the day they call me and say its done. Great go back and once again the stain and crayons are still there. They did no lift the arm rest in the back seat to see that the crayon was not only on the armrest but melted all the way back down behind it. So finally after a nice conversation with the GM I get them to order a new back seat. I mean it is a new car it should be new CORRECT? next time dont let your employees take home the cars and act like it is theirs. a week later they finally get fixed with a new seat and I'm happy. but then the door starts to rattle. replace that and now there is a rattle in the back. Moral of the story DON"T BUY a KIA. I traded in a mercedes benz to save some time but it goes to show you get what you pay for. CHEAP CAR it falls apart. read more

This is where it's at right here! I'll try to make a long story short, this is where I married the love of my life .... I bought a 2012 Kia optima and this car is sic, there isn't any difference between my car and those p o s lexo's out there except they are like 3times price. My car is my BABY and never fails when I'm drivin around it turns heads every time, it's like takin a baby to the grocery store. :) I have to give props and thanks to Mark Kia though because they made this all happen, the salesman was cool , no line of crap just straight forward from the get go! My friend has bought 3 of his cars from Mark Kia and he told me " just go there bro they'll hook you up " so I did and i will NEVER go anywhere else to buy another car again. Even the manager was cool, everyone I have met there is real people down to earth lookin out for you as the customer how it should be and I was in and out in just a few hours. Every one went above and beyond for me, more than I ever would of expected from a car dealership. The receptionists were nice too kept asking if I needed anything I was comfortable, offered me wi~fi coffee etc... They had Starbucks coffee too! Just another plus, the service department is awesome too, Brandi is a sweetie, I got a free car wash but didn't have time the day I got my oil change so they just let me come back another day! I'm tellin you do yourself a favor, I'm shouting out like my friend did for me, you won't be sorry but I gotta say I look better than you in my car, ha! Thanks for everything Mark Kia sales and service, I'll be back and sendin people your way. Anthony read more

I recently bought a car from out of state, and the whole experience was awesome, all thanks to the crew at Mark Kia, especially Carissa. From the get-go, Carissa's professionalism and know-how made everything way easier than I expected. Even though I wasn't there in person, she kept me in the loop and confident about my decision. Carissa went above and beyond--she sent me detailed videos of the car and was super quick to answer all my questions. She made me feel totally secure about the purchase, even without seeing the car myself. It's rare to find someone so dedicated to making sure the customer is happy, and Carissa really nailed it. Max took care of the paperwork, and he was on point--everything was done efficiently and without any issues. His experience really showed throughout the process. Angel also played a key role in making sure everything went smoothly. He had my back, ensuring every little detail was perfect, which really showed how well the team works together. One great surprise was that Mark Kia covered my flight and hotel costs, which really added a nice touch to the whole experience and showed how much they care about their customers. All in all, Carissa's professionalism, knowledge, and dedication, along with Max and Angel's support, made buying a car out of state a really satisfying experience. I'd totally recommend Mark Kia to anyone looking for a hassle-free car buying experience with top-notch customer service. read more

HORRIBLE Dealership and management. Went in with a friend to see a car on their lot. Was first of all offended when the sales guy questioned her capability to afford the car. Gave their management a shot to make things right. We both took 3 hours of our work day to go BACK in because we were told they would give the official numbers on the car and trade in value. Spent hours there and after they had all the time to inspect the trade in were told there needed to be an official verbal "yes" to purchasing the car TODAY before they'd give any numbers. This was after we stated she will most likely need to sleep on it. Since she wouldn't give the 100% confirmation she'd purchase the car today, they wouldn't give any more information. Saying she is interested in the vehicle but not liking their approach, they came back and low balled her trade in. Wow these guys are sleazy high pressure sales men. Having a sales background, I am embarrassed for them. We were accidentally told by a sales guy that they lost a sale on a $85,000 Range Rover the day before because of their sales approach. I feel bad for the owner of this dealership. If this was my team, I'd be embarrassed my name was on the building... what happened to transparency and working with people. You'd think you would see a possible buyer in front of you when they came back after a bad experience to give you another shot! I'll never recommend this place. read more

Despite a long history of purchasing cars and facing numerous challenges along the way, my latest car buying experience was transformed from dreadful to delightful, all thanks to Tristan Ingram-Pettit at Mark Kia. Tristan's approach was not only informative but also incredibly enjoyable. His expertise shone brightly throughout the process, and his patience was truly commendable, especially considering my late arrival to the dealership. In a situation where many would have shown frustration, Tristan remained composed and ensured everything was handled smoothly. He didn't just sell me a car; he took the time to understand my needs and meticulously found the right part for my vehicle, showcasing his dedication and customer-first attitude. His efforts made me feel valued and respected as a customer, something that has been rare in my experiences with several other dealerships in the area. I am thoroughly impressed by Tristan's professionalism and the exceptional service provided at Mark Kia. I would wholeheartedly recommend Tristan to anyone looking to purchase a car. The level of care, knowledge, and patience he brings to the table sets him apart, making it clear that none of the other dealerships I visited can compare to the positive experience provided here. If you're in the market for a new vehicle, do yourself a favor and seek out Tristan Ingram-Pettit at Mark Kia; it's a decision you won't regret. read more

I wish we could choose a star in the negative, this company does not even deserve single star. We made all the arrangements over the phone, and by email. Choose the cars we wanted to see online, did the finance application over the phone and was assured that everything was in order. When we arrived for our appointment the sales person was busy, we waited ... ended up leaving for lunch and coming back. We should have just not came back (by the way we drove over an hour to get there) Finally the guy is free to help us, and just passes us off to his brother ... his brother (so called manager) has no information, wants to start the finance application over again, cant find the emails we sent and so on ... all the while the sales guy behind us is on the phone bad mouthing customers to his father (he told another worker that we was talking to his father) The receptionist was slouching in her chair eating pop corn (loudly) and flirting with sale guys walking by. This place was ridiculous and I knew right away that if I did any business with this clown company, that I would regret it. So I stood up and said "never mind. we are leaving" I left that place literally shaking mad. Then when we decided to at the very least email the sales guy who had pawned us off, letting him know why we left ... he had blocked us. NEVER NEVER NEVER NEVER GO TO THIS DEALER AND DONT BELIEVE THE GOOD RATINGS THEY ARE LIES! read more

Disappointing Experience, Lack of Communication We traveled all the way from Las Vegas after almost a week of communicating with Ethan and Kameron about a car we were in the works of buying. We even had updated ETAs, and we were told everything was moving forward. However, when we arrived at the dealership, we were informed that the car had been sold the very same day, and no one bothered to notify us. We were passed off to John, who was unaware of the situation and clearly had no information about the car we had been discussing. While I don't blame John or the manager, my frustration is with Ethan and Kameron, with whom I had been in contact throughout this entire process. A simple call or message would have saved us the time, effort, and money spent on this trip. We had to change our spring break plans around just to come out here for this car, and I had even planned on trading in my own vehicle. Now, I've put an additional 600 miles on my car, which will likely lower its resale value. The manager and John did apologize and seemed genuinely sympathetic, but the lack of communication from Ethan and Kameron was really disappointing. We weren't expecting them to take responsibility for the sale, but a little heads-up would have gone a long way. I hope this helps them improve their customer service moving forward. read more