Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past services to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too. read more

I went in for an oil change on my 2007 Lexus LS460. (134,000 miles) I had an appointment and it took 5+ hours to get the service completed. Julian told me I couldn't get a Lyft ride because I had my service dog with me. They give you a number to text the service advisor, however, he never responded. I went to the desk and inquired about my car and was told it was in queue. Behind several others. Julian told me when I set the appointment it would take 2 hours. They listed my car as a 6 cylinder when it is an 8 cylinder. They listed 8 quarts of oil when the car takes 9.1 quarts. My mistake. I normally use Mobile 1 full synthetic high mileage and always do normal maintenance. They supposedly topped off all fluids but the coolant needed topped off. When I asked what the high low temp tolerance was on the coolant they told me it needed changed. (It was changed in the last 2 years) They also told me there is no such tool to test that. It is commonly called an antifreeze/coolant tester (hydrometer or antifreeze refractometer) Every repair shop has one. They also told me I needed my brake fluid changed even though that was done 2 years ago when the coolant was done. I was told my transmission was leaking. There has never been an oil stain on my garage floor or my driveway. I did have it checked by 2 other shops and both told me, and showed me it was fine. They said I need a fuel induction service performed. Not on a 2007 Lexus LS 460. That isn't how it works. The V8 has a port injection not a direct injection. There is no issue with starting, idling, take off hesitation or fuel economy. The most needed would be an additive. I only use premium gas so the valves are continuously washed and cleaned when driving. They lost my key fob and missed that I needed a drivers side windshield wiper. I could go into more items but suffice it to say I will never use them again and if you are a woman, beware. They will treat you like an idiot. read more

Extremely Unprofessional - A Complete Betrayal of Customer Trust My husband and I purchased a Toyota Tundra last year from a salesperson named Yohana at Avondale Toyota. She later moved to Avondale Honda, where she attempted to sell us a Honda Passport. What started as a normal customer-salesperson relationship turned into one of the most disturbing experiences my family has ever gone through. Yohana knew my husband was married. She had personally met me and our three toddlers. She knew we were a family with three young children, yet I later discovered messages showing that she and my husband had been involved in a sexual relationship, exchanging intimate pictures and sexually explicit messages, and going out to dinners and shopping together while I was being lied to. What makes this even more shocking to me is that Yohana is married herself and has a son around my age. I would have expected someone who understands marriage and family responsibilities to show more respect toward another family. When I confronted her, she told me that she thought dating a married man was acceptable according to my culture. I found that statement incredibly disrespectful and insulting. My culture does not give anyone permission to disrespect my marriage or my family. Let me be clear: My husband is absolutely responsible for his actions, and I hold him accountable. But that does not excuse Yohana's behavior or change the fact that we originally met her through a business relationship built on customer trust. I am sharing my personal experience because I believe professionalism, honesty, boundaries, and integrity matter when choosing whom to do business with. After what my family experienced, I personally would never trust Yohana with my business again, and I would not feel comfortable returning to either Avondale Toyota or Avondale Honda. Both dealerships should understand how seriously a customer's trust can be damaged when a professional relationship crosses personal boundaries. I hope management takes my experience seriously. No customer should have to question whether a salesperson will respect appropriate professional boundaries with their family. read more

Best car buying experience of our lives - easy, no pressure, friendly, pleasant, fast, and we didn't leave regretting anything. We came from 3.5 hours away in Lake Havasu looking to test drive a 4Runner. We left after purchasing a Tacoma and a 4Runner from Ali because he made the experience actually enjoyable. It was nice that we had only one person to help us the whole way through - no finance department or waiting around for hours. Our friends and families are now Avondale Toyota customers - definitely worth the trip for people in smaller towns. read more

Dishonest service practices - Avoid the service department I brought my 2022 Camry Hybrid to Avondale Toyota because the cabin and exterior were smelling strongly of gasoline after refueling. I specifically mentioned the relevant Toyota TSB / Customer Support Program for this issue, but the service advisor, Bryan, immediately tried to financially intimidate me out of initiating warranty work. Bryan gave me an ultimatum: if they ran a scan and found nothing, I would be forced to pay an expensive out-of-pocket diagnostic fee. He then tried to dismiss a physical fuel vapor leak by blaming "winter fuel blends" and specifically targeted QuikTrip gas--which is ridiculous considering QT is a certified Top Tier retailer recommended in the Toyota manual. It was a clear, manipulative tactic to deflect a known factory defect onto a third party so they could charge a markup. I refused to fall for the diagnostic trap. Instead, I went straight to a parts counter at a different dealership, bought a redesigned, updated OEM gas cap, and swapped it myself. The old cap's rubber gasket was completely degraded, and the new cap fixed the issue instantly. Do not let Bryan or the service advisors here bully or mislead you into paying for diagnostics on known issues. Go elsewhere if you want a dealership that actually honors Toyota's support programs. read more

Avondale Toyota - Old gas cap compared to the new one from another dealer. It was $33, I was threatened with a $200 diagnostic. - Car Dealers Near Me - Avondale, Arizona

Davis Hindson took amazing care of me during my car buying experience. Not only was he extremely knowledgeable but he also didn't upsell me on things that didn't suit my needs even if I showed interest in buying them. This dealership also gave me the most competitive rate for my old car trade in. Toyotas ad on warranty is also incredible for the price and gives me peace of mind for my new car that I bought. Overall couldn't be happier with the experience. read more

My battery was going out in my car and I knew the warranty would be expiring soon. I had made an appointment with the Surprise dealership since that is where I take my car for service. I was told that the appointment would be booked as an emergency. The Surprise dealership showed that it would close at 7pm. I arrived at 6:15 and was told that they closed at 6pm and no one was there to help me, although the time on their door said 7pm. I then called Avondale Toyota and I was told to bring my car in. When I arrived Service Advisor Olivia D'Orazio helped me out and gave be the best customer service. Not only did she go out of her way to help me but she saw that I was stressed out and personally showed me the waiting area. I have already decided that I will start bringing my car to Avondale since they seem to care about their customers. read more

Hello everyone. I need to post this because of the horrible service from Avondale toyota. I was in for a simple oil change and the service advisor did not walk the vehicle to verify condition and the wait was 1.5 hours. The advisor was Excel Monroy and he was short blunt and very unprofessional. The delayed write up my invoice that took longer and was still incorrect. The manager called to apologize. I paid $151.00 for poor service a wrong invoice name and address or even the zip code did not match. I paid for a joke of a service and they did not even reset or maybe change the oil because it is a $10,000 mile service.The maintenance service light was still on. The service manager Maria was not any better. I Know it all starts at the top....OMG. I can not select - 5 stars. Bummer. read more

**DO NOT** buy a used car at Avondale Toyota !!! Bought our 2021 Nissan Rogue here and clearly they didn't bother any kind of inspection. It's like they just wash the car and sell it to some sucker for a quick and easy buck. The radiator blew up exactly 5 months after purchase, the transmission needed service, the spark plugs needed to be replaced, tie rod ends needed service, control arm needs service and the battery needs to be replaced (COMPLETELY DEAD). $2500 for repairs AFTER the extended warranty we purchased from them. This car is already a nightmare and I will be sure to get "someone" involved in this situation if I have to. We haven't even owned the car for 6 months! The radiator happened one week before taking a road trip, so we had to rent a car. So that's another expense on top of the $2500 service. I would never buy another car here. Don't let them sweet talk you into buying their junk cars. read more

Great customer service, best experience I've ever had at a car dealership. Valentino R. helped us to get the lowest rate on our vehicle.

My experience with Avondale Toyota and sales manager Ali Altaee was unacceptable. Ali led me to believe I was going to be approved, repeatedly saying he would work with me and that everything looked like it would go through. Based on his assurances, I allowed my credit to be run. Ali then ran my credit through multiple banks, damaging my credit score in the process. Once it became clear that the deal wasn't happening, he completely disappeared. No follow-up. No explanation. No accountability. I was flat-out ghosted. Running someone's credit after giving them false confidence and then cutting off communication is irresponsible and unprofessional. If approval was unlikely, that should have been stated upfront instead of wasting my time and hurting my credit. Ali Altaee should be reprimanded for this behavior. This is not how a sales manager should treat customers, and it reflects poorly on Avondale Toyota as a whole. I strongly warn others to be extremely cautious before allowing their credit to be run here--especially if you're dealing with Ali read more

Avoid the service department, they will charge you $200 for a visual inspection and tell you nothing is wrong. Please go elsewhere save yourself the financial burden. read more

Avondale Toyota - Car Dealers Near Me - Avondale, Arizona

If you are in the market for a car I highly recommend!!! We came in with low expectations as we are first time buyers, credit wasn't that great and we had a low down payment and Steven made it happen for us! We left the lot with a 2025 Kia K4 LXS 9,000miles and we love it! Big thank you to Steven for making this happen for my fam! read more

Avondale Toyota - Car Dealers Near Me - Avondale, Arizona

I leased a brand new Corolla from this dealership in Sept 2021. I subsequently financed it through the same dealership after the 3yr lease termed. 2 months later I refinanced it with a real bank and saved 1.5% interest rates. The sales person was the only reason why I went to Toyota of Avondale. I learned via repeated poor and unacceptable service experiences that this dealership is only good for sales. After receiving a free 2yr or 20,000 miles maintenance package as part of the new lease, it appeared the service department only followed recommended car manual guidance instead of using common sense on the condition of the vehicle. That reveals ignorance. Also, why schedule an oil change for a set time but have to then wait over 2hrs for it to be serviced? That's a waste of my time and shows poor time management on the part of the service department. Yes, I requested emails and phone calls from the service manager and never received contact. This reveals poor customer service. 4yrs after purchasing the lease, now I'm receiving text and phone calls from this dealership regarding "free" $25 gift cards and free oil change coupons...if I head over to their dealership. It's not free it's a promotional advertisement because they never corrected the known issues during the prior years. If it were free..mail me the gift card or oil change coupon but then again I doubt their service manager has corrected poor business behaviors. read more

Avondale Toyota - Car Dealers Near Me - Avondale, Arizona

My experience with Alexandra was kind pleasant and informative. She made my day. Will definitely come back for future oil changes because of my interaction with her. read more

Thank you Javontay!!! Got my brother a car within his budget in a couple of hours 10/10

Went into the dealer with my family & Eduardo made the process simple quick and easy. it was really smooth & he explained everything & answered questions. He is very trustworthy & friendly. Would definitely recommend working with him & giving him a chance. Thanks Eduardo! read more

I just want to let everyone know that Jacob from service absolutely rolled out the red carpet for me. On August 23 2026. He customer service is excellent. I would recommend. Avondale Toyota to all my family and friends. They take care of my vehicle to the highest standards. Great Job Jacob. Henry Taylor. Satisfied Customer. read more

As a first time buyer at a dealership, Steven Texeira was amazing! not pushy what so ever really tried to find us a good car in are price range. Steven went out of his way to make sure I got the car that was right with me and always sticking to my budget, Never told me I couldn't find a car for my budget if anything he tried his best to get me in a car for 1,500 down payment, Unfortunately the car we were going to get that Steven went out his way to get us, was already being looked at and unfortunately sold that day. We didn't purchase a car but if you want someone isn't going to judge you and is very interested in you and your life and goals and sticking to your down payment it will be steven. Steven is an amazing sales person as well as amazing person himself and I wish I could have bought a car from him. He also went out his way to find me a car again this weekend but unfortunately we already signed on a different car at a different dealer that wasn't as nice as Steven was. read more

Can't create an account because their site says invalid zip code no matter what zip I enter. If they can't be bothered to keep their website working, why would I trust them to sell me a good car? read more

DO NOT GET ANY WARRANTY ! Total SCAM! I have bought two vehicles at this location. I was super happy with my 2024 TRD and decided to trust their warranty. I purchased all the warranties and just alone the TFS protection cost 2,395 which I was told would protect all my sensors. 2 years after owning my vehicle, it was not starting and I was stranded at a parking lot on a Sunday. My fiancé came to test the battery and it was completely dead. We purchased a new battery and the vehicle started but all the lights were going off. We took it to the dealership and they advised the sensors needed to be reset and that the warranty would not cover because we changed the battery instead of Toyota. They advised if we would have brought the vehicle everything would have been covered including the battery. I expressed how they were closed & it was a Sunday which is why we had to change it and they still proceeded with charging a 190 fee to reset the sensors. I am so disappointed. So far all the warranties have felt like a total SCAM. The sells person will make it seem like you are paying for your peace but that is not the case AT ALL. I even purchased their tire protection and when I had a nail in my tire they said it didn't cover patches. What's the point of paying thousands of dollars for a warranty if at the end they will charge you for simple things ! read more

I and my family, have been using Avondale Toyota for years. Mark Broughton is great, informative and really helpful. Service department is easy to use and relatively quick. I always feel well taken care of here, and I trust them for all my automotive needs. read more

I recently had an experience at Avondale Toyota dealership that I feel compelled to share. I went in for a routine oil change, but it turned into a more complicated visit when they discovered a part that needed replacing. While the wait was longer than I had anticipated, I was pleasantly surprised by the level of customer service they provided. The dealership offered to cover the cost of my lift to and from the store, which was a thoughtful gesture that alleviated some of the inconvenience. Additionally, they provided me with a rental car while waiting for the part to arrive, ensuring I wasn't left without transportation. Overall, despite the initial delay, the staff at Toyota dealership made the experience as smooth as possible. Their willingness to accommodate me during a potentially stressful situation truly stood out. I would recommend them for their attentive service and commitment to customer satisfaction. read more

Avondale Toyota was an excellent experience from top to bottom and I appreciated how their model set you up with a single point of contact from beginning to the end. My sales manager Manuel Mendoza contacted me through email, cell, text and met me at the front to discuss my needs and wants. He explained their business model of selling at MSRP and not including dealer add ons that many others have done during shortages to increase margins. Throughout this process I felt taken care and trusted them way more than any other dealer in Arizona! Avondale Toyota and Manuel were completely transparent on their inventory, promotions, and pricing something that you can get at other places after 2 hours of negotiating if at all. Examples off the top of my head would be Avondale showing me the MSRP that was actually MSRP unlike Right, Camelback, Earnhardt and Berge who stuffed between 3K-15k in add ons to vehicles like the Prius or Corolla and try to force you to buy a vehicle they showed you. There were no high pressure sales tactics or games played here! Not only that Manuel was highly knowledgeable about the cars and took the time to make sure his info was correct. I even got to try the BZ4X XLE BEV suv that really surprised me. They blew me away after a week of terrible visits and messaging with other Toyota dealers. Def check them out if you're in the area! read more

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They did a lot of things right, but they did a couple things very wrong and were dishonest. 1. After a deal was done, papers signed and keys and vehicle off the lot, the transmission had issues. It had to be replaced. All of the sudden Toyota financial backed out of the deal. They ran my credit again twice without permission, and would not give me a warranty. Luckily Honda still had a warranty on the transmission. 2. The second I drove it off the lot, the brakes were grinding. I brought it back right away, the salesman came out and heard it and said there was probably a rock stuck in the brakes and to bring it back and they would check it. I brought it in, they said they couldn't duplicate the noise and the brakes were fine. I drove it home, and it was grinding. I took it to a local brake place, they said the pads and rotors were glazed and it needs to be replaced. I took it back to Toyota, and they still said nothing is wrong with it. Drove it home and it grinded. I decided I'd just fix the brakes but what an awful dishonest experience. read more

This is for Ivan Flores! He is awesome! Helped me with the last 2 car purchases! Always patient and knowledgeable! We not only recommend Toyota for a vehicle but we would strongly recommend you see Ivan to get it done! read more

Roberto was amazing friendly, kind, and thoughtful. A big help throughout the process answered all my questions and helped fix my check engine light issue. Overall a great experience read more

I bought a 2025 Land Cruiser a few months ago. The dealership was all about bragging how they take care of their customers. Fast forward to now. The vehicle that was supposed to get 23mpg overall actually gets 14-16. The math on this works out that I will pay $14,000 more for gas over 10 years at 15,000 miles per year. The dealership refused to help. They said this performance was within specifications. Their customer focus was shown to be an absolutely sham. They got their money and couldn't care less that the customer got screwed. Avoid these people like the plague. What they say during the sales process is a lie. read more

After posting this review, I was contacted by Maria the Customer Service Manager. I expressed my disappointment in her company and told her that I never got the prior service reports or the warranty info on the new tires that were installed on the truck. She did send me a "CARFAX" report that showed only 2 of the 4 service reports. I asked for more info and for her to check their records! NEVER GOT A RESPONSE! THIS IS EXACTLY WHAT I MEAN WHEN I SAY "POOR SERVICE." read more

(Update) Impressive dealership! I'm glad I chose Avondale. Erwin my Sales Rep was wonderful! He always had solutions, a calm, kind, professionalism and willingness to make sure I was happy. Scott Aguilar, the GM, was patient, informative, and accommodating while I was trying to understand the loan processes and pay off reimbursement. He even covered my lunches and provided a complimentary rental car. Roberto in Service, Joanna in Rentals, Caleb in Financing, the Greeters were all fantastic! I felt very well taken care of and Avondale proved they had my back 100%. They stepped forward with the utmost integrity and traded in the 2 prior Rav4's I declined, offered upgraded trade-in pricing, then found the right vehicle for me. I practically met everyone at the dealership in the process. Fantastic employees. I can tell Avondale takes good care of their staff as everyone I met was happy, courteous, and impeccably professional. I love my new Gold CPO 2024 Rav4 XLE Hybrid! Thank you Avondale! read more

Don't buy from them it will take them 3 days to detail and get your car ready then when you return In the future because you didn't wanna wait 2 days before taking your car home and then they expect you too leave the car there all day and with a 1 year old saying here all day isn't a option thanks for the gross car read more

I've traded out my cars twice when I first started out with a car, I loved both my Corollas. I unfortunately had to switch out due to my little brother getting taller and needing help to go to football practice. I came back 3 years later to switch out my car once again and thanks for Scott Aguilar and my salesman Anthony Martinez I was able to get the perfect car my 2026 Toyota Camry, one I know I will have for the rest of my life! I recommend coming to see Anthony if you're needing a new car, he will recommend the best ones and will help you in any way he can. Thank you Toyota Avondale for getting me back into the cars I've known to be reliable and amazing. read more

Awesome and quick experience with Maribel Johnson. Maribel made everything understandable as a first time buyer and made everything so so easy! I highly recommend coming and making an appointment with her! I recently went to Tempe AutoNation Nissan! Where I was not giving good customer service. Had my credit ran two times after I brought in my own preapproval, but auto loan from the bank. read more

Avondale Toyota - Car Dealers Near Me - Avondale, Arizona

Javontay is a good sales man but is only out to make that sale, I traded in a beautiful Kia forte GT and got a Corolla. Since day one no one went over the contract with me, or explained I would need to do the registration myself until a week later. So apparently you guys could have done the registration in California for me, instead you are pointing fingers with an email and putting it on the finance company when they have nothing to do with it. charging $599 for documents when you didn't do anything for me! Worst Toyota dealer ever! And I got charged for a maintenance package I don't need since I'm out of state! Such a hassle this car has been so not worth it. Would love to return it! What they are doing is FRAUD! Going to report this! read more

Arrived 10:30 for an 11am appt on 2/28. At 1:40 pm I enquired about my car as I was given a 1:30 completion. At 1:45 I was told it hasn't even been seen yet. They told me it would be next in line. Horrible Service going on 4 hours. This is unacceptable. My whole day spent waiting at the dealership. They did offer to top my gas off when completed. I don't recommend this dealership and will go back to Camelback Toyota. Much further away but way better service. read more

Thank you to Elizabeth Taveras for helping my husband and I with our purchase. She was very honest, helpful and attentive to us on all of our requests in a quickly manner. Every question I had she walked me through it and over explained the process. I highly recommend and trust reaching out to Elizabeth. Thank you read more

I've been waiting for a hour and a half for a battery swap this dealership put the wrong battery in when I bought the vehicle! I arrived nobody in line or around so I figured it will go fast well I thought wrong they parked my vehicle off to the side and left it sitting then hour and a half later took it back to swap the battery point being if you buy a vehicle that's not a Toyota they will treat you like a outcast and ignore you I expected much better from this dealership! read more

Q. Today I stopped in and wondered the showroom for 10/15 minutes and nobody wanted to talk to me. I approached a young lady at a desk and she asked if I had an appointment. I said I was interested in a Toyota and would like a brochure. She simply said "we don't have any". I asked about the man that had been so helpful before and she said "he left". So, I left. read more

My wife and I decided to go look at a new truck on Sunday the 7th of September. When we arrived we met with a salesman name Erwin. We told him what we were looking for and he showed us a beautiful Toyota Tacoma TRD Sport. Well we bought it and it was a great experience and would highly recommend him to anyone . Thank you so much for for a great experience!!! read more

I personally have bought multiple vehicles from Avondale Toyota. My wife was in the market to trade in her 2016 Toyota 4Runner. After experiencing the games dealers like to play (This means you at Right Toyota, Mike), I told her "Let's go to Avondale Toyota. They don't play games. The price of the car is put out in front of you and you will only deal with one person the entire time." She was in the market for a Land Cruiser, a very difficult to find vehicle right now. She knew what she wanted down to the letter. We went in on Labor Day weekend and met with Edwin. And, as I knew they would, Edwin and team went above and beyond. He looked up what was coming into stock, looked over the 4Runner (gave us a more than fair and more than expected trade in value), and the deal was done within a couple hours. Because the vehicle was still being transported to the dealership, Edwin told us When it arrives, I'll personally record the truck coming in and let you know when it's here." When you hear that, you think, "That's nice but I don't expect it." Well......Edwin did everything he said. The vehicle showed up, and he sent her a video of it being delivered right off the truck. He let my wife know it was going through Pre-Delivery Inspection. He sent her pictures during the process and recorded a video of the vehicle when it was ready for delivery. Avondale Toyota.....you lived up to everything I told my wife she would experience and then some. Thank you! Folks....if you want a Toyota and you don't want to play games....go see Edwin. Ask for him and he will take are of you! Thank you Edwin for the wonderful experience! read more