After the same well-known chain auto repair company in Surprise failed repeatedly to properly repair my 2000 Chevy Cavalier, I had it towed to Litchfield Auto Repair. My sister has been their customer for several years and has always spoken highly of them, so I decided to give them a try. Jenny Bastanchury was my service advisor and provided excellent service at every step. The car arrived shifting hard and shuddering at low speeds. Litchfield Auto Repair's mechanics quickly discovered what the large chain shop missed. A damaged transmission bracket was causing excess vibration and had been destroying my motor and transmission mounts. There were also other issues that needed attention, and the team walked me through each one clearly. Litchfield Auto Repair diagnosed excessive engine movement and rebuilt the entire engine and transmission mount set-up using modified brackets because original parts for a 2000 Cavalier are no longer available. They replaced the left front CV axle, installed a new air conditioning compressor, performed a complete R134a evacuate and recharge service, and coordinated a full transmission rebuild. Per my request, Jenny tried to source new old stock parts for the job, but in some cases, they were not available. After all the work was completed, the Cavalier drove smoother and stronger than it has in years. Their pricing was fair, their communication was clear, and the quality of their work was outstanding. Jenny and her mechanics really listened to my input and provided superior service compared with what I had experienced at other shops over the last 12 years. Although Litchfield Auto Repair is a little out of my way, I will drive the extra miles to get auto repairs I can fully trust. Please give them a try. You will not be disappointed. read more

Litchfield Auto Repair - Auto Repair Near Me - Goodyear, Arizona

When I went for a simple routine oil change, I so enjoyed coming to Litchfield Automotive Repair. As they completed the inspection of my vehicle, they noticed that my serpentine belt was starting to crack and gave me the option of either changing it now or coming back in at a later time. As I waited in their lobby, the oil and the belt were replaced in just over two hours. The money I paid was well worth it, as I felt satisfied and secure in my vehicle after it left the shop. While waiting in the reception area, I overheard the owners speaking with another customer. They offered to assist the other customer when they didn't have to. They were willing to go above and beyond on their own time to help the community. When you come here, you're not just a customer or a number; you become Family, and I like to see that. read more

I came here because yelp and GOOGLE stated that this where people came for emissions testing for their vehicles. Thats is NOT true. Also, you have to actually approach someone at their respective office/s in order to get some help/assistance at the store. No warm welcome or greeting from any of the staff inside the shop, just blank and unwelcoming stares. Thank you to the gentleman who got me the address for the correct place for me to go to for my vehicle's need for services. read more

We were in town for cancer treatments and needed our car looked at quickly. Not only did they do that but did it free for us. Very caring honest people. Would recommend them every time read more

My truck broke down while passing thru Goodyear and Litchfield Auto Repair really came through. Kind, courteous, and got me back on the road. Great waiting area. Highly recommend! read more

Litchfield Auto Repair is really expensive. They'll diagnose your car problem, but if you want them to fix it, be prepared to spend $1000 or more. If you're not willing to spend a lot of money, I'd avoid this shop. It seems like they're just after your money. read more

I can attest to the validity of their sign on the window. They are fair and honest. We have been going there for almost 10 years. The AC went out on my truck something you never want to happen if you live in Arizona. They gave me an estimate which I thought was more than fair. They got the AC working again and found 2 other problems. There was absolutely no pressure to get the additional work done. Any time I go in for service they are very professional and friendly. If you need work done on your vehicle don't hesitate to take it here. read more

This company went above and beyond to fix my AC. I was about at the end of my wits trying to figure out what was going on with my AC for my 2006 Chevy Tahoe. I had been to multiple mechanics and by this time had the entire AC system replaced, each one leaving me with a broken AC. At this point it had been 2 brutal summers without AC and I had spent over $6k trying to get it fixed. Phil, the owner of Litchfield Auto assured me that he would get my AC working. He was even a bit perplexed with the issue himself. After spending a couple days on it he finally figured out what was wrong. It turned out to be the head unit which I had already replaced more than 3 times. The only way he figured this out was by taking the head unit out of one of his personal Tahoe's of the same year and installing it in my vehicle. Apparently you needed an OEM head unit to run the AC actuators in the vehicle when they are mixed and the aftermarket ones I had been purchasing to replace my bad OEM weren't doing the trick. To me this shows incredible commitment and dedication to finding and solving an issue. I would highly recommend this auto shop to anyone who lives in Phoenix. We live on the opposite side of the Valley and you can guarantee I will be making the trip here for service! read more

Excellent. From the customer service to the servicing of the vehicle, awesome. Super friendly, easy to communicate and treat the vehicle well. The shop is so nice and clean, great setup. They got my car up and running, super quick in my opinion, and I won't hesitate to bring any of my cars back and I will absolutely recommend. read more

Litchfield Auto Repair - Auto Repair Near Me - Goodyear, Arizona

I gave them a call due to a piece/cover of my car's undercarriage hanging and scratching the road. They got me an appointment for the next day and were able to fix the part and helped me realize that where I did my recent oil change did a bad service. The charged me a reasonable price and had the vehicle on the road that same appointment day. read more

I have been taking all of my vehicles to Phil and his team for 10+ years now, and WILL NOT go anywhere else! I had BMW's and Fords, they can work on anything. "At Least There Is One Fair & Honest Mechanic" is not a slogan, it is a fact! They will tell you what needs to be fixed ASAP, and what can wait, but keep it on the radar. I can't recommend them high enough. read more

Came here on my way to Tucson from California. One of my spark plug shot out of engine. It was at the end of the day at the repair shop. They were able to get me back on the road. I owe them a huge thank you. They are totally reliable and honest. read more

Litchfield Auto is the best! As a young woman car problems are the one of the most stressful things in the world, but I always feel fully educated and confident I'm getting the best work done for the best price with these guys. They fixed my ac last year (still running strong and cool!!) just fixed my radiator, and also informed me about some other issues with my car, weren't pushy about getting the work done right then, but made sure i knew what i needed done and what the risks were if i didnt! shoutout to jenny!!!! she really treated me like family and made sure i was informed every step of the way! My grandma was so impressed with the quality of work/price that she's switching over from her old mechanic! read more

This place was great so professional and very nice. They were up front about my car and repairs. I did shop around and they for me were the best option. I would recommend them 100%! read more

We had a service light keep coming on and off on our dashboard and were concerned. It had something to do with an air filter. Every time we brought it to LAR the stupid light would not come on. We left the car there three separate times and they could not duplicate the problem. We were never charged, and the personnel could not have been nicer. The light eventually stayed off. Thank you!!! read more

Called to see if they could check my freon. They wanted to give me an appointment for 6 days later and expected me to leave the vehicle.

Wanted to charge me $1,100.00 to replace the alternator in my wife's Toyota we declined and were treated really badly by an employee who was rude and dismissive. We took her car to the local Toyota dealer and found out thar the alternator was fine and someone had removed a fuse, interesting. Litchfield Auto repair charged me $60 for doing nothing ( diagnostic fee). They claim to be honest but don't believe it. read more

Wow!!! These guys are great!! Totally honest and fair. Mike was extremely responsive with my questions and would update me on where he was in the process and timeline. The shuttle runs 8-12 and the drive Jackson was awesome as well. If you're looking for Japanese or German car service on the west side, I would definitely choose them!! read more

Been taking my vehicles here for years. Recently visited with my explorer that had an oil leak, and Ac issues. I can't say enough positive things about their customer service and solid repair work. No BS, honest and reliable. Thank you to everyone at LAR! read more

Avoid this place, like the plague. Took my truck. There was having transmission issues. Overheating. Explain the situation towing a heavy load. Days later they tell me they cannot duplicate the problem? I asked them how they were going to duplicate tow 8 to 10,000 pound trailer around? Oh, we didn't know that they said? Explained in detail to the person I spoke to you. Give us another day. We'll figure it out. Next day they tell me I need a new transmission they found one back east it will cost me almost $9000? I told them to get my car ready. I am picking it up. I told the trailer home which was in a different state. And six months later I am still driving the truck with no problems. These people are a bunch of crooks. They thought since I was out of state I would just go ahead and just lay down and say go ahead. Go anywhere else but here. read more

I believe the correct term for a place like this is a "clip joint" They tried to get $1,110 to change my alternator and my cost at the dealer for the alternator was only $336, I'm guessing their cost was significantly lower. Took my car to the Toyota dealer and my alternator was fine, someone had removed a fuse, very interesting. "CAVEAT EMPTOR"! read more

For a long time I didn't have a reliable mechanic until I found Litchfield Auto. Once I started coming here I noticed they realize they get more consistent business by being upfront about actual needs versus trying to get every dollar out of you. I thought my VW needed way more maintenance, it had been neglected because of COVID and they just said it needed an oil change! What a delight. Happy to keep coming back for all my auto needs. read more

Charges are high and quote wrong defect of vehicle. Wrong test results. Was told to have something repaired and it ended up being being smaller fix. read more

I googled an auto repair near me and chose the place for its good reviews. I am glad I chose them, quick friendly service. Mike was upfront about the price of the work that needed to be done on my car and detailed why. He was courteous and very knowledgeable! He explained everything so detailed and easy for me to understand. We have officially found an honest mechanic! You guys are the best :) read more

Customer Services at Litchfield Auto is wonderful They are very caring & willing to assist with all your Auto repair needs. They take care of All our cars & Family members Vehicles They you Phil & Tawnya & Gang read more

I can't say enough about my experience at Litchfield Auto, they're hands down the best shop in town! They know how to treat their customers, have a high level of integrity and workmanship. read more

Went there for a free estimate to replace bad rocker arm or lifter. Rene said they need to further inspect for $433 and that will go to repair. Rene called back and the only solution to fix would cost me $11200 with a bad attitude and bad customer service because of sludge in engine. went back to dealership and they replaced rockers lifters and 1 cam for $2900. There slogan is Fair and honest? just another rip-off shop . read more

Litchfield Auto has provided a few estimates to me - always on time and competitive or better than competition. Phil calls me to discuss, and refers me to other reputable local shops where his can not do the work. Honest guy, good prices in my experience. read more

Went in to check out a sound my car had been making for a couple of days. The guys there figured it out and repaired within the same day. Price seemed fair and now it drives great. Will be returning for future work read more

The staff was super friendly and accommodating. All of my issues were explained thoroughly and in a way I could understand. Staff went the extra mile to get repairs done quickly. Prices were fair and reasonable. I drove 40 minutes based on a recommendation from another mechanic, and was not disappointed! Highly recommended. read more

Litchfield Auto Repair - Lobby - Auto Repair Near Me - Goodyear, Arizona

We had been using Litchfield Auto Repair as our trusted mechanic since 2014. But all that stopped during 2018. I know this review is way over due, but our experience was far from an honest & fair one. We had 2 separate vehicles with separate issues, that we took into LAR at separate occasions. The first one had a blown engine. We weren't sure what the problem was at first since we had given this vehicle to my mother in law and it had broke down on her. LAR took a look at it and said in order to find out if the engine is blown they'd need to replace the head gaskets which was going to cost 4 figures $$$$! Basically we would have had to stay committed to fixing it if we went that route. We declined since it was too much of a gamble. We took it to another place and right off the bat they were able to tell us the engine was blown. They didn't need to replace no stinking head gaskets to know that information! I was upset to know the people we had entrusted with all our vehicles would do us like that. To me that's taking advantage. The second vehicle was the last straw. We had bought it used and taken it to be fixed and maintained for the duration of a couple of years. Finally we got tired of the same issues popping up and not getting fixed. The hoses were brand new, that they had replaced months prior. Yet when we took it over to them because of a overheating problem, they said we need to replace the hoses and clamps?! We decided park the vehicle and not throw anymore money into it. My uncle took a look at it one day and replaced the coolant and lo and behold it was fine. It was not overheating anymore. He said the hoses and clamps didn't need to be replaced?! He said there must had been a bubble in the coolant and it just needed to be drained and refilled. That was it for us, we were tired of trusting them to take our money and not fix the real problems. This review has been in my drafts and I decided to finally get it out there because this was my experience and I don't like being ripped off. read more

Best mechanic shop ever. Extremely helpful employees. The place is clean as a whistle. Phil was very helpful on explaining what my car needed. I respect honest mechanics that are there to help fix a problem and not sell you something you don't need. The repair was going to take a while so Kelly gave me a ride home while my car is getting fixed. Very friendly guy. All in all, I will be coming back again for the customer service and the quality work and parts. read more

Litchfield Auto Repair - Super clean waiting area. - Auto Repair Near Me - Goodyear, Arizona

These guys are so helpful, knowledgeable and have fair and affordable pricing. Plus generous with free advice Leslie read more

Are you kidding? Phil, AKA Dr. Phil runs a great shop. It's getting more and more difficult to find anyone that will work on a 30 year old Mercedes. I had two problems that stumped every so called Mercedes specialty shop in the Phoenix area. At one place they had my car for 2 months and fixed nothing. Dr. Phil has a guy that is an absolute wizard. Not only did they fix the car in 3 days at very reasonable price, he even ran the car through the emissions station where it passed with flying colors. Excellent, excellent, excellent. read more

Litchfield Auto Repair - Auto Repair Near Me - Goodyear, Arizona

I was driving through Phoenix when my car started making an awful noise. I was lucky to find this place as they worked with me to get my car in, looked at, and fixed the same day (even though I didn't have an appointment and it was a busy Monday). One new wheel bearing later and I was on my way! Also, the man I picked my car up from (didn't catch his name) was very helpful as I had follow-up questions regarding the other wheel bearings - he took the time to explain his thoughts regarding my concerns and I appreciated his input. They had a good set-up for Covid with an outdoor check-in and the employees wearing masks. read more

Over the years Litchfield Auto Repair has been my go to Mechanic for Camry, Lexus and Mercedes , no complains. I highly recommend them, great customer service and professionalism. read more

The most Honest work I've ever had done!!!! These guys are great. It's owned by a great guy who really makes sure your comfortable with everything going on during the entire process. I take my work truck there and my Personal vehicles as well!!! They do EVERYTHING and really give honest opinions on things that can wait or things that need done immediately. It's a great Local business and all the guys are always very respectful. Would recommend this place for all your automotive needs!!! It really seems like everyone working there is a big family and better than that they truly treat everyone like they are as well. Have had oil changes done regularly, having some custom stuff done for my car and will be doing my U-Joints soon. I know that they will take care of me like they have been for years. Great Prices, Great work, honest guys. What else can you really ask for out of a place!!!! read more

Litchfield Auto Repair - Auto Repair Near Me - Goodyear, Arizona

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I had them work on my BMW. While there for another repair I had them look at my door locks. I didn't have the money to do the replacement right away so I told them I would have it done in the future. I noticed that they didn't replace the door panel properly so I went back inside to tell them. First they told me they didn't remove any panels. It works be impossible to tell me what was wrong with the locks without removing the panel. Also, when I first talked to them on the phone they said they WOULD BE removing them. In any case, when I went back into the shop it was near closing so they needed it another day. A bit inconvenient, but I left work early again to pick up the car. When I got into the car and pulled on the door, the lower I realized the lower part of the door panel was no longer attached. Because didn't want to take yet another early day from work and my frustration level is beyond measure, I just left. I will not be going back for another repair. read more

Litchfield Auto Repair is the best by far!! A few years ago, my car went on the fritz and the Gas Cap access wouldn't unlock. I took it to Litchfield Auto and not only did they get it unlocked, they diagnosed the problem, gave me a quote and gave me advice on getting the work done there or at home with my own mechanic. My father passed away a few years back, and now my 79 year old mother is left handling the household on her own, including two used cars. These guys have been Godsends in helping her out and giving great advice. She just took her 1994 Jaguar in after it hadn't passed emissions and they took a look. They notified her they couldn't find anything wrong, they advised her to fill the tank with premium gas and drive it for an extended time. They didn't take a dime. She followed their advice(which is not the norm for her) and she just called elated that she passed. Thanks a lot Phil for taking care of my mom and taking that worry out of her life. read more

I realky like their service. You won't be disappointed. U have never felt like I was getting robbed like other mechanic shops make you feel. Litchfield has a client in me! read more