These guys always do an excellent job with my vehicles. Big shout to KC, Pierre & the entire staff. You guys Rock.

I had an appointment at 8am and watched as others came in and left before me for a brake change. Women treated differently as well. Men being offered discounts and coupon deals and not once were the women offered the same discounts. I will never understand this type of behavior from grown men. I understand this review will not change their behavior, but it does change my mind about making a better choice next time I need service. read more

I've been here twice now, both times with an appointment and both times it took them 3+ hours for an oil change. When I said I needed it back by a certain time as well. The brakes plus on deer valley does a much better job form my experience . read more

This place is a scam and a waste of time. I went in for an oil change and asked about a spark plug change. They came back saying I needed engine mounts that part was accurate, I did need them. But the price was outrageous: $1600 total, with the mounts upcharged and $860 in labor for what they called a "6 hour job." That's not right this is a $500, 2-3 hour job max. I was there 2 hours just for an oil change. On top of that, the guy at the front kept bringing up the dealership and how much more expensive it'd be there, even though I never said I was considering the dealership. The ad on the internet said $77 for synthetic oil change and I was charged $111.. again a scam. Same amount if I were to go vavoline with half the time i spent there. I found another shop that will do everything I requested for a faster pace and honest service. Don't come here. Get a second opinion before you agree to anything. read more

Made an appointment still it took 2 1/2 Hours well it looks like I will stick with Jify Lube.

My go to maintenance shop! I absolutely LOVE this brakes plus location. They're are honest and tell me exactly what's wrong with my car. They're always finding ways to get a discount or lower the price if it's out of budget. And I can always trust that they've done the service right. Even on the rare occasion something doesn't work or isnt fixed , I can always come back and get everything corrected. I've never really had that problem though, usually whatever service recommended gets the job done. However after going in these last two weekends they didn't put down a mat to protect my carpet I know my car doesn't look the beta or isnt the newest car but I think all cars deserve to be treated the same especially when paying for a service. They usually put a mat down to prevent oil getting on the floor , I'm not sure what's been going on this last week or so. Last weekend it was one oily print , I didn't say anything and I should've because know my driver side carpet looks insane. Alan the store manager is really great and I do feel the customer service has fallen just a little and I haven't seen him around as much. read more

Brakes Plus - Auto Repair Near Me - Avondale, Arizona

I've been taking my cars to brakes plus over the years. They always do a great job and have helped me with multiple different services for my car. They are always clear and what needs to be ton and ensure we are getting the best price! I would recommend. Also, the staff are amazingly friendly! read more

0 stars. Went in for ac check & battery check. They told me my starter was bad & battery & ac valves. Got starter & battery checked elsewhere 3x's at 3 different places & they turned out to be good. Ac was checked here & was quoted $900 for schrader valve leak & new battery & new starter. I didn't go back for those services. I ended up fixing the leak myself for $80. They messed with my ignition hard also & told me I needed a new starter, it was just an antitheft mech in my car, they didn't need to keep restarting my vehicle or mess with ignition or starter, my XM radio was off for a couple of days after that read more

Called Johny this morning and brought my car in. Answered a few questions and they got my vehicle up for a free brake inspection. After about 20 mins Jared and Johny explained to me what was going on with my car. I felt like they both were super knowledgeable and honest men. I felt very informed and confident of my choice today. They quoted me just the front brakes and gave me information on the life of my back breaks. Premium brakes package with the lifetime warranty was $315 out the door and after discounts/coupons, I got an oil change as well so a total of $381 out the door for services today. This is going to be my vehicles new forever home. So many issues in the past trying to support smaller businesses but Brakes Plus is end game and they have a new loyal customer! See you for our next service :D Friendly, fast, quality service! Appreciate the men here! read more

Brakes Plus - Nice sitting area, 7 chairs - Auto Repair Near Me - Avondale, Arizona

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Allen went above and beyond and provided exceptional customer service! He was extremely transparent, and did his best to work within our budget. I will definitely be coming back the next time my car needs a replacement read more

I scheduled an online A/C check at brakes plus. My appointment was at 3pm and they were prompt (Much appreciated). They did the free visual A/C check and then let me know that they had to do a leak test which woukd be $100. My first thought was here we go, I thought this was a free inspection. They explained the difference and I was like okay go ahead ( I want to know where I stood with a possible repair). I was preparing for the worst because a lot of shops unfortunately are not always honest. They came back and to my surprise the repair was only $197. They were friendly, honest, and completed the service the same day. Also, they gave me a discount, bringing my total to $172. The valve was leaking and they had one in stock and replaced it. $172 out the door and my A/C is blowing cool air. I have to take it back for a free inspection in a week and will be doing a brake inspection. First time visiting a Brakes Plus and this location, based off this experience is second to none. Fast, friendly, affordable, and honest! This location has earned my business. Thank you to the staff. I wish I remembered names because the people I had the pleasure of doing business with definitely deserve a shout out! read more

Been coming here for a while! Shane kept me updated with my vehicle and what needs to be serviced. Love that the techs take care of your car and don't leave any fingerprints or stained my seats! Great work guys!! read more

I have been going to this Brakes Plus location for oil changes for years. After my latest visit, I will not be going back. While I waited in the lobby for my oil change, I heard a Brakes Plus employee speak loudly about his substance abuse. He loudly listed all the drugs he is on while his coworkers just laughed. This experience was incredibly unprofessional and absolutely appalling. I will not be going back. read more

Thank you to the team and staff at the Avondale location. This group is truly amazing and nothing but professionals taking care of your vehicle like it's their own. Very patient with my Service requested I had a family emergency and let me take my take my time and didn't bother me blowing up my phone. I truly appreciate the service and there team has so much value to it that I will bring my car back every single time. I appreciate yall Avondale team. Thank you! read more

I am disappointed. I feel like they were not being honest. I took my Tesla for wheel alignment last saturday. Jay checked me in. I clarified with Jay if they give free alignment check, he was pretty honest that it is free but it cost $199 if they have to make adjustment. Different person checked me out, upon checking out he charged me $199. I asked if they did any adjustment, he said no we did not. I did not make a big deal and just left. I called Monday to confirmed if they provide free alignment check and received same answer. I questioneed the person which so happened to be same person who checked me in. He flat out denied that nothing was adjusted and he can show me proof. A. My expectation is just like before they will show me the pre alingment report first and would ask if I wanted it get done. No pre and post testing report was provided to me, they said the printer is broken. They could have taken a picture insteadto show proof BUT they did not and just expect me to pay. I lost my trust on them. I used to tell my friends how good and trusted staff at Brake plus are.They are no different that the Goodyear nearby, At least they waived the fee when I ask for pre aligment testing report. It is hard to trust people now. So disappointed. I used to loved Brake Plus. read more

I went in there today for a brake inspection , I explained to stoner the brake issues I was having , instead of taking a look first he assumed I needed brake calipers before service I refused and asked for a brake inspection and or brake flush . We argued and I left , took the car down the street to brake masters , they racked the car and found my rear brake hose had kinked causing no return of fluid to resivor. I will not ever go here or recommend anyone to get there car worked on here read more

I have been taking my car here for years and everyone is always so professional and accommodating. They tell, and even show me what is going on with my vehicle before charging me or doing any service (much appreciated). Last time I went for a timing belt around their lunch hour and they even offered me some of their pizza! Today I stopped in to see if they could replace my headlight real quick and the lobby was full so I was expecting to have a wait, but Alan (the manager) came out right away and fixed it. If you're looking for great service and personable staff, this is the place to go. read more

Came in for a tire alignment. Was told the wait for the service completion would be an hour and a half. After the allotted time, I returned to the store (was not contacted about any delay) to find out my vehicle had not been serviced yet. Only after I talked to an employee was my vehicle brought into the shop to begin the alignment. I had to wait an additional hour for the service. Poor communication from the Brakes Plus team and customer service. This seems to be a pattern for this location, upon my arrival another customer had a much worse experience than mine. Their vehicle had not been serviced correctly resulting in them waiting over 4 hours. Would not recommend coming to this location. read more

Came in for an oil change with no appointment and was told it was be a 2 hour wait. So scheduled an appointment and was told it's STILL going to be 2 hours! It took 4 HOURS for a 30-45 mins oil change and I still had to come back two days for them to reset my alarm to get an oil change! All bad experience! read more

I been with brakes plus for over 4 years and I'm honestly so grateful with Allan his been the best guy ever. His an outgoing person and super energetic and always been helpful. Never disappointed ! Thank u so much Allan. Sincerely Alex read more

Made an appointment to have my alignment checked as my front tires were shaking when driving. Upon arrival Johnny greeted me and was very professional. I explained what I had going on with my car and he knew right away what it was. We walked to my car and he showed me with the AZ heat tires are getting warped or bubbled rather quickly. He save me so much time and money I immediately went and got new tires. Although I would have loved to have fully given them my business it wasn't needed but In the future of needed I will be back. Thanks again Johnny and Brakes plus for having amazing dedicated team members who care and are not out just to take peoples money of not needed. read more

I've had AC issues with my car, that I put up with for a long time because I dreaded having to take in, be Outrageously charged for everything, and given the run around. This was DEFINITELY NOT the case here. They were very friendly and helpful. Gave me two free inspections for my Break Rotors and AC. Patiently answered my questions and took the time to make sure I was informed about the work that needed to be done. So I was able to make informed decisions. I felt like prices were very reasonable especially for what I had been quoted before. Especially today after dealing with my ac for so long I was so excited when the actuators we working properly and the air was COLD. Results DID NOT disappoint. I feel confident and secure driving around in my car now and I definitely know where I'm going if I have any more issues. read more

Wanted to start by saying you guys are amazing. All the employees and Manager Allen Stoner were very welcoming, they discussed prices and choices before doing anything to your vehicle. They always have coupons available to save you money. They check up on you often, offer you water and give you the status of the repair for your vehicle. Make you feel at home with comfortable chairs, tv, coffee, and water. Again thanks read more

$7000 one transmission three weeks later and my car still not ready workshop on earth by far run run run

Allen and his team are very communicative and helpful. They went above and beyond to help me get my car back on the road. My car has been serviced by them on and off for 3 years and I will continue to bring my car to them. Thanks guys! read more

Very impressed with the service here at the Avondale location. Jared went above and beyond. He was so helpful and informative. I highly recommend this place!! read more

Took my Saturn Vue in for a brake check and after almost 2 hours of waiting with just the hood up and very few times of a mechanic looking at it got an estimate of over a $ 1000.00 for work which did not have new pads on the list. After going to another mechanic, it needed new pads all around. The work order from Brakes plus stated that the master cylinder in the rear needed to be replaced! There is none in the rear on my car??? What happened?? read more

They did a good job with my vehicle. Thoroughly inspected it and found out anything and everything that was wrong with it for free which most shops don't & wont do anymore. Recommend these guys read more

This is my 4th time coming for service. Different things and different cars. I liked their quality and customer service. I can't deny how reasonable their prices are from the competition. Allen, the owner, personally comes out and speaks to you. I recommend giving it a try, bringing your car and seeing it for yourself. read more

I took my 2005 4Runner in for an alignment check after replacing the struts and shocks. It was found to not be out of alignment, but they adjusted the steering center (which wasn't off center when I went there). I drove around on several straight roads and everything is good except that the steering wheel is slightly right as the wheels are centered going straight on level road. I took my vehicle back to be corrected, and after waiting a while, they adjusted the steering center again. It's better than it was, but not perfectly centered as it was when I took it in. I sort of expected my alignment to need adjustment after replacing the front struts, but it seemed fine. I took it for an alignment just to be sure that it's right. Maybe the mechanic just felt that he HAD to do something, since the alignment was already good, but I wish he would have left it alone. I've had alignment work done here before and the work was perfect the first time on those previous occasions. Pricing and location is good, but I doubt I'll be back at Brakes Plus anytime soon. They were polite and professional, but I'm not happy with my steering being off center now. I took it back for a 3rd time this afternoon, but the alignment guy was gone for the day, so I'll try again Tuesday. Update: The next day, I took my 4Runner elsewhere and the steering center was corrected within a few minutes. I also got most of the tool damage repaired. My steering is centered and perfect now. If you're particular and care about your vehicle, you may want to avoid this place. read more

Brakes Plus - Here's the position of my steering wheel when the front wheels are straight. It wasn't like this until they put their hands on it. - Auto Repair Near Me - Avondale, Arizona

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Took my car here as I've tried some local shops with mixed reviews. I thought a noise I was hearing were my brakes. My car is 9 years old & they've never been changed. They called me & said we took you car apart and it's not your brakes & your suspension is good too. NOW I am a female. It a been so easy to tell me your brakes need to be done or this part needs to be changed. They did not do that! Love to see honest merchants! Thank you BRAKESPLUS. Take your car here you will be glad you did. read more

My vehicle steering was pulling towards the right when I took my hands off the steering wheel. The steering wheel was not centered straight and when I went at a higher speed my vehicle was shaking. It was suggested that I might have a suspension issue but that my tires were good to go. I had scheduled, online, an appointment for an alignment service with the store. Upon arrival I walked in the office and observed a jovial conversation happening between a consumer and an employee. Soon after I was acknowledged by this employee and assured that they would be right with me. The office had a pleasant tone of energy that was positive and bestowed confidence to anyone that walked in. This was the atmosphere that was brought by the employees as they interacted with each other and the other individuals having their vehicle worked on. When it was my turn, the General Manager, Allen, was energetic, honest, and welcoming. After the service was completed I was once again greeted with a positive attitude by a gentleman named Jared who quickly attended to me. It goes without saying that every person at this store had a smile and bestowed such grace in their outreach which was calming and appreciated. Mr. Allen then addressed the alignment that was fixed and reviewed the findings on two, not one, but two tires that I was driving on that were "ticking time bombs". His concern was communicated with care. I appreciated that since I felt as though someone was looking out for me this time. At one point the Manager stopped and recognized his technician, Sony. Giving Sony a "good ol boy" for being the individual who identified the tires and saw concern. To witness a general manager giving credit to a technician without skipping a beat in front of a client was an impeccable moment for myself. It spoke volumes to what "Team" really means to this location. It was the best customer service experience and gave the "cherry" on top feeling when he had done this. What an incredible team. Now the kudos in a nutshell. There is a line of excellence that I stand on. On this line there is valor, integrity, brilliance and honesty. Followed by empathy, understanding and true grit to get the job done by doing the right thing because it is the right thing to do. Now the individuals that stand on this line do not speak to those who are below this line when there is an issue, we do not attempt to explain or argue with these people. Why? Simply because there is no point in doing so. The ones who fall under this line give excuses, are not open to change, do not want to change and they love to complain without taking action to better themselves. They refuse to help anyone but themselves unless it benefits them in the end and worse do not take ownership in their mistakes. So what would be the point in interacting? I stand proudly on this line. At times it is lonely and can be scary when it seems as though it feels you are truly alone in the world, especially in the world we live in today. So you have to ask yourself a question now, are you below this line? Or are you standing on this line right next to me, shoulder to shoulder? Without a doubt, I know that the individuals at this business location are standing with me on this line, shoulder to shoulder, sharing this line of excellence that only we can be truly proud of each and every day. My interaction with this business has been greatly appreciated and the extra mile that was done could have saved my life. I would like to think it had. Who knows when that tire would have gone and what the outcome would have been. read more

perfect job from technician Josh. Fast service. Great prices

I had a Saturday 1:00 brake appointment and arrived on-time. After about 75 min I looked outside and saw my car still in the lot. Asked for an update and was told they are running behind. Should be about 5 min. 15 min later the car is still there, so time to leave. Why I wasn't told they were behind when I checked in I don't know?? When getting my keys, they didn't ask about rescheduling or offer any type of discount. I guess schedule early morning or be prepared for a long wait. I'll be doing that at another brake place. read more

I was in the market for changing my rotors and brake pads. From the moment I called the staff was friendly, informative, and helpful! I will admit I don't know much about cars, but the workers here (John) (who I spoke to a few times to gather information), and the associates handling the front desk made the entire process smooth and comfortable. I would definitely recommend brakes plus to anyone who may need some car services! So appreciative of the timeliness and care that went into my car being fixed. Thank you! read more

Brakes plus took care of my car immediately when I called. Tommy and Allen were amazing regarding honest service, communication and total costs. I 100% recommend this Brakes Plus location. You pay for the quality you receive. read more

Went in for a wheel alignment. Customer service was great! Fast and efficient Would def recommend read more

The idea of having to replace the brakes and rotors on my BMW was terrifying considering the quote I received from another repair place. I decided to get a second opinion and even though there was another Brakes Plus closer to me, I read the reviews about this location and thought I'd go there. WOW! I'm so glad I did. Hector was amazing. He gave me a quick quote and after looking up and trying to source the parts, realized that it was going to be a little higher. He told he that he would do everything he could to get the final price at the quote. AND HE DID! And about $1000 cheaper than the other place. AWESOME SERVICE. AWESOME STAFF. Thanks again! You definitely earned me as a loyal customer. read more

I have to say I am very disgusted. I have used this shop for 10 years and Allen was always great. Lately I've had several friends of mine tell me that they're upselling females for parts they don't need and just a lot of really incorrect stuff. So I took my car in and they tried to sell me $2,000 worth of repairs none of which would have even fixed the problem. I took it straight down to another automotive repair shop and it cost me 711. And it was for a different part that brakes plus wasn't even going to change so I still would have had the problem with them after paying $2,000. So yes they do try to upsell. Unfortunately for them I always do research before I bring my car into the shop so I know what should be getting done and what to expect for the cost. Ladies. Beware. read more

Hector was very helpful and friendly. He explained what my Lexus needed. Before I came here I had one of my friends resurface and put on my new Lexus OEM pads. Big mistake LOL. I highly recommend this place. They know what they are doing, very professional and friendly. The rate is perfect for us all. read more

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