Respectful, patient and efficient. They were able to have my car diagnosed, fixed, tested and ready…read morein one day for multiple services. Any additional problems that were found were explained to me clearly. The price paid was reasonable for the services done. Will absolutely be returning

Update to my previous post about the Jeep I replaced the…read morecatalytic converter myself. I put new spark plugs in it just for the fun of it. I did not change the oil nor did I change the battery. I passed my emissions test at a minimum cost plus my labor.

Global Auto Repair in Tolleson is, in my experience, the best auto repair shop in the area. I say…read morethis having been to five different shops over the years. They don't have a fancy website, or even a dedicated email address and texting system. Nor do they provide elaborate diagnostic spreadsheets to customers electronically. It's old school all the way. No frills. Dial their phone number, tell them your problem and drop-off your vehicle. They don't do appointments. Despite these 21st century shortcomings I've had nothing but positive experiences at Global and that's saying a lot considering the charlatans that exist in the auto repair industry. I've taken three cars there over the years and while there has always been a lengthy turn-around, I've never been nickeled and dimed with bill-bloating diagnostics or exorbitant shop supply fees. You bring it in, they give you a quote, they solve the issue and deliver the vehicle for the price agreed upon. I can't say enough good things about Global. I only wish they were closer.

Excellent prices, excellent service, and very honest. They do a phenomenal job explaining what's…read morewrong and do not try to upsell you.

I went here for several years and several thousand dollars in repairs. I waited to leave this…read morereview until my warranty on all work expired. Unfortunately, everyone works on commission which means if you pay more they make more. After my radiator was replaced they forgot to "hook up a hose properly" and the car rapidly accelerated while I was driving it without any gas and wouldn't stop. I had to put it in neutral while driving and it continued to redline until I turned off the car while driving over 30 miles an hour with all brakes deployed.. It was handled as a whoopsie like many other's experiences here. There were lots of suspicious billing things done. They would charge labor for a temperature sensor that belong to a thermostat which was probably three or four more hours work. (See invoice #1- the part is a temperature sensor with double thermostat and temp labor billed) They marked up parts almost 200% or 300%. When I got diagnosed as needing fuel injectors, they told me each fuel injector would cost $400. They then told me I was stupid for not thinking that parts wouldn't have a markup. That's a 400% up charge. That was the last straw for me. I ended up leaving permanently. After reviewing all my service records, I realize that they did some work twice AND never mentioned it was under warranty. When I requested a refund because they didn't honor their warranty, I was returned the lesser amount that I paid the first time instead of the large larger amount when they redid the work of the second time. I had to request my refund weekly for 6 to 8 weeks before I got it. I've uploaded a few invoices for you all to have a look at, so make your own conclusions.

I recently took my car in for an oil change, and I asked them to look at why I had a coolant leak…read more They came back and said my water pump needed replacement. That they pressure tested everything, and the water pump was faulty. I didn't proceed as they quoted me $2 to $3 thousand dollars to fix it A week or so later I called back in to see if I could negotiate a better price. They said because I never proceeded with the repair right away they do not have records and I would have to bring it back in. So, I decided to take it to a mechanic shop I've worked with in the past (I only went to Christian brothers for the oil change). They had to take a few pieces under the hood apart. They pressure tested it, and showed me what the problem was. A plastic connection piece had failed, AZ heat, plastic connectors. They ordered a new connector for $10, a brass one, not plastic. They showed me the pressure test, as soon as they did it, coolant was streaming out of the bad plastic connector. So, I don't know if Christian brothers just guessed it was the water pump or if they were being dishonest and trying to milk me for thousands of dollars when all that was needed was a $10 part. I am giving them a little benefit of the doubt, because my mechanic said, if they didn't take parts of the engine apart, and just pressure tested it, they would not have visible access to the leak, and the way the coolant was streaming out, it made its way down to the water pump, and dripped from the water pump. So, I am hoping that they assumed it was the water pump, and only when getting ready to replace it and removing parts under the hood, would they have seen it was just one simple part that needed to be replaced. My concern is $3,000 vs $10, would they have been honest and told me or still charged me thousands of dollars for a $10 part? My other concern is that they didn't diagnose the problem correctly, they just said it's the water pump, they guessed - when there was nothing at all wrong with the water pump. They should have said, we THINK it's the water pump, but we will not know until we investigate it thoroughly. That is what I expect, honest, complete and trustworthy professionals, not guesswork.

They were very quick and reliable. Kind customer service experience. What would have took most…read moreshops hours they got done in under a hour. Will definitely be back!

Nightmare is the one word to describe our dealing with Greulich's Automotive Repair…read more In a nutshell, they kept our car longer than we were told in the beginning. There is no communication whatsoever with their customers once they have your car. We were told that the cost would be at worst case scenario $7500 in the end we ended up paying $8700. They shipped the car to Chandler for the repair without our prior knowledge then I was told there no way to bring it back to Buckeye in a timely fashion since their tow trucks were broken down. Once we did get the car back, it looks like things were pulled apart and not put back together. They were loose bolts underneath and around the transmission, which they replaced. I had to bring the car back to them so that they could fix it. I spoke with the district manager Nick regarding the overcharge. He said he would get back to me and as of this day he has not, this repair was done in July of this year. From what I understand, my next step is to file a complaint with the Attorney General's office. Hopefully it keeps this company from doing the same thing to others going forward

These guys always do an excellent job with my vehicles. Big shout to KC, Pierre & the entire staff…read more You guys Rock.

I had an appointment at 8am and watched as others came in and left before me for a brake change…read more Women treated differently as well. Men being offered discounts and coupon deals and not once were the women offered the same discounts. I will never understand this type of behavior from grown men. I understand this review will not change their behavior, but it does change my mind about making a better choice next time I need service.

Overall, Christian Brothers Auto is great. I appreciate their customer service and how thorough…read moretheir service advisors are; their customer service is unmatched. The inspections they perform are also unmatched. Providing their findings and recommendations using pictures and organized categories based on priority is very helpful when it comes to making decisions. I rarely go out of my way to make reviews and had to provide feedback on my experience because this company/location takes care of their customers.

I Yelped for quotes on alternator repair; CBA was one of the providers Yelp suggested. I don't…read morerecommend them. Period. Summary: Cost -- 30% - 50% higher higher than other providers. Communication -- slow to respond, several instances of completely ignoring my contacts / questions. They didn't offer critical info / details when it should have been provided. Time Issues -- took my car in midmorning Thursday and didn't get it back until midday the following Monday. A five hour wait just to hear confirmation the problem was the alternator, which could have been provided in less than half hour. Details: COST: $1616 total for alternator replacement. $447 for remanufactured alternator. $94 for 2 gallons of antifreeze. A new alternator can be had for less (half the) money. They didn't offer / discuss any options on this choice of parts. Not typical in my experience. There's a spectrum of quality and cost on any auto part, so usually parts choice usually involves a discussion. Nope, the topic of choices didn't come up. They'll likely say the couldn't offer their "3 year warranty" on a cheaper part. Blah blah blah. Ask me if there's choices on what it costs me, don't assume. And $94 for 2 gallons of coolant?!? It's currently $10 / gal. from Walmart. So, a 400% markup? This gets to me because it's so obvious a gouging. It makes me wonder -- Where else I'm being gouged that's not something I can readily see??? Anyway, let's review CBA website where it's gushing about having my "best interests in mind", shall we? A 400% mark-up is needlessly not in my best interests. Anyway, from other shops I got repair estimates (parts + labor) ranging from mid-$700's to $1100. Brakes Plus quoted me (in person -- after the fact) "out the door" of $868. So, yeah, I got gouged going with CBA. COMMUNICATION: Besides the Yelp project no responses, my texting with them (at their promoting me to text any questions) was unsatisfactory. Unprompt responses, no responses to at least half my my texts. Ignoring a question altogether? Sheesh. TIME ISSUES: They were all over me checking in my car ASAP, which ended up being 10:30. 'They'd do the diagnostic and get back with me.' Well, my timeline experience with repair like this: Tech plugs in the code reader, gets the codes, looks up them. 10 minutes for that. Lookup parts + labor costs. 10 more minutes? Gives me a call. If it's reasonable, I approve it and they start the work. Tech calls me if there's something else to discuss / suggest. We talk it over, but meanwhile the repair doesn't get put off. But with CBS an hour after the check-in (they were in a helpful hurry to do), I texted them. "Are you sending the diagnosis?" 30 minutes later: "Yes'. Well, FIVE hours after check-in, they finally text " your report is ready." 'Yes, it's the alternator, plus here's the diagnostic list (inferred: of everything else we want to sell you).' Service manager calls me, we review the report that LISTED NO COSTS AT ALL (yes , I'm yelling -- this is not "transparency" [a word they toss about a lot], this is manipulation). My wife and I understood him to say the cost would be $1018 or something close to that. I say something like, "Okay, do the repair. Send me a breakdown of all the other stuff. It's so close to closing time you won't get the alternator done tonight, so I have time to look over the list and see what else I might approve, right?" He agrees, "Yes, take your time." Subsequently I looked at the separate report with actual estimates. Shocking. The "$1018" was actually $1564. I made the mistake of hesitating to approve the repair, result of which bumped me behind another car. Final result -- they had my car from 10:30 on Thursday until midday on Monday -- for a 4-6 hour job. There's more I could gripe about, but I'll shut up now. Bottom line, I understand making a profit, but this profit was out of line. I will say that everyone was very pleasant to interact with. But someone can be nice to your face and still be less than competent in helping you. Someone can act friendly even while over charging you. Fun Fact: they sent me Tell Us How We Did link before they had even done the repair. I went to use the link a day or two after I had my car back. But the link had expired. I'd rather have given them a chance to address things in private but I got timed out -- in error, I'd say.

After the same well-known chain auto repair company in Surprise failed repeatedly to properly…read morerepair my 2000 Chevy Cavalier, I had it towed to Litchfield Auto Repair. My sister has been their customer for several years and has always spoken highly of them, so I decided to give them a try. Jenny Bastanchury was my service advisor and provided excellent service at every step. The car arrived shifting hard and shuddering at low speeds. Litchfield Auto Repair's mechanics quickly discovered what the large chain shop missed. A damaged transmission bracket was causing excess vibration and had been destroying my motor and transmission mounts. There were also other issues that needed attention, and the team walked me through each one clearly. Litchfield Auto Repair diagnosed excessive engine movement and rebuilt the entire engine and transmission mount set-up using modified brackets because original parts for a 2000 Cavalier are no longer available. They replaced the left front CV axle, installed a new air conditioning compressor, performed a complete R134a evacuate and recharge service, and coordinated a full transmission rebuild. Per my request, Jenny tried to source new old stock parts for the job, but in some cases, they were not available. After all the work was completed, the Cavalier drove smoother and stronger than it has in years. Their pricing was fair, their communication was clear, and the quality of their work was outstanding. Jenny and her mechanics really listened to my input and provided superior service compared with what I had experienced at other shops over the last 12 years. Although Litchfield Auto Repair is a little out of my way, I will drive the extra miles to get auto repairs I can fully trust. Please give them a try. You will not be disappointed.

When I went for a simple routine oil change, I so enjoyed coming to Litchfield Automotive Repair…read more As they completed the inspection of my vehicle, they noticed that my serpentine belt was starting to crack and gave me the option of either changing it now or coming back in at a later time. As I waited in their lobby, the oil and the belt were replaced in just over two hours. The money I paid was well worth it, as I felt satisfied and secure in my vehicle after it left the shop. While waiting in the reception area, I overheard the owners speaking with another customer. They offered to assist the other customer when they didn't have to. They were willing to go above and beyond on their own time to help the community. When you come here, you're not just a customer or a number; you become Family, and I like to see that.

Daniel is a great find! Service is terrific and at a very reasonable cost. He goes the extra mile…read moreto be sure everything is fixed to perfection. Only wish I had known about him sooner, car care would have been better quality and saved me some money! Will definitely take both cars there for any car care needs!

Daniel's is a friendly Mom & Pop auto shop that does a bit of everything. It's not uncommon to find…read morea few Good Ole Boys sitting in the waiting area talking shop. I've taken our Honda Civic and Jeep Wrangler there and received good work at a fair price. But as the proprietor started making fewer appearances over the last year the vibe and responsiveness seemed to change. Service periods became longer, and the work became shoddier. On my last visit I had the spark plug cables replaced on my Jeep. When I picked it up it immediately began to misfire, but since it was closing time on a Friday just before a holiday weekend, I had no choice but to drive it home. After less than a mile it began missing became so severe that feared I wasn't going to make it. When I was able to get another appointment a week later, I was told I needed to replace the spark plugs even though I had no indication of that before the cable replacement. When asking how the tech had missed the significant misfires during his test drive after installing the cables, I got more than a bit of attitude from the staff. Attempting to ascertain why a vehicle displayed more problems after a repairs than before was a reasonable question from a loyal customer, but their unwillingness to provide an answer ultimately led me to seek another auto shop. This was disappointing. Daniel's is conveniently located and my experiences there in previous years had been good. I still have neighbors who swear by this auto shop and my recent negative experience should not deter you from giving them a try. But, if at all possible, I suggest that you deal with Daniel directly. Good luck.