So I went to the gym and didn't take my wallet. While working out I got a text that I could get a Premium Wash for 50% off. Not realizing I didn't have my wallet I went and pulled in and thinking they may have ApplePay. They did not and I had just used my code. Thats when Drew came over and I explained my predicament and he asked to see the coupon and I showed him. He punched some buttons and said "The other 50% is on me, hope you come back" I will Drew! Customer Service goes a long way and with free Vacuums, air for your tires, dash cleaner, glass cleaner, and air freshener it's the best self serve wash you can get! There is a closer self serve wash to me but this will be the one I come back to from now on! read more

I've been to a few Super Star car washes with no issues and everyone is pretty polite and helpful. I needed a car wash and was near this location so I pulled in. I had a free car wash on my receipt from a previous wash I wanted to use before it expired on May 9. The receipt was a little faded which made the bar code hard to read. The car wash attendant even tried to help me by looking at it and entering it for me. But unfortunately after a two attempts he was like sorry I just can't read it, it's too faded. That's not my fault though. You could still read the part on the receipt where it says Super Star Car Wash Coupon Redeem for your FREE Clean Wash. He said sorry that's too bad, I can't read the code to enter so you have to pay. Now it's not like I couldn't pay. I just wanted my free car wash honored and it wasn't my fault the receipt was faded. That's how it printed out for me. Anyway he got annoyed, frustrated and was a little rude about it and then tried to sell me their monthly plan for unlimited washes. Like I'd buy that after his rudeness. I bought a basic wash and went on my way. Just honor the free car wash I clearly had the receipt for. Is it so hard to say, oh that's hard to read but I'll honor the free wash for you. Why be a butthead about it? Needless to say I won't be back at this location anytime soon. There's a lot of other car washes near me I can pull into instead. read more

Total waste of time and money. It like the even got wet. Management did not offer to make it right.

I asked for a wax. I waited forever and they are currently waxing my black truck in the sun. All because the employees can't properly communicate. I will never come to this place again and here I was going to give a fat tip. The manager "Matt"had a crappy attitude and the white shirts are just as rude! Only reason I didn't wax myself is because I had a total knee replacement and thought I'd take a chance on this place. NEVER AGAIN. read more

Super Star Car Wash - Thanks for the streaks and waxing a car in the sun. - Car Wash Near Me - Goodyear, Arizona

Worst car wash I have ever been. The vehicle still dirty after the wash. I paid 39.95 just for a little clean on the outsides. Wheel wells still filthy. Dirt still on boards the inside was not completely dusted out. I was so disappointed. Wish I had bought the cheap was. read more

I have had a membership using one of the full service locations mostly and for years. They are the best at the 99th Ave/W. McDowell location in W. Phoenix or some say Avondale location. The problem is the brushes scratch newer car lenses and paint. They build new ones and still use the brushes. The other problem is as big as they are, I can not find a phone number to talk business as a customer. I cancelled and do not intend to renew. read more

Great drive thru car wash desperately needed a car wash and came here honestly car wash was really good didnt even really have to go over it completely dried during the drive thru and got all the spots. Love that they have towels and spray for after also the vacuum are strong. read more

Super Star Car Wash - After wash mirror spotless - Car Wash Near Me - Goodyear, Arizona

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Went in for a car wash, Norman and his team made sure my fluids under my hood were filled up. Felt welcomed ! read more

such amazing workers very fast, clean and respectful such an great place to get your car wash, and the guys who work in the oil change department are amazing i had a cabin air filter in my backseat waiting to be installed and they put it in for me without me even asking such good people i can't wait to come back read more

No customer service phone number. No email response. They have been double charging me for months and it's impossible to get ahold of anyone. read more

Took my corvette for an oil change only place out of 5 places i went to that were able to get it done, and they did it within like 20 minutes fastest and easiest oil change i've ever had (shoutout norm and alex for getting it done for me) read more

This rating is about Super Star Car Wash in Buckeye on Indian School Road. This car wash is about everything I need, room to clean your car after the wash, towels are provided, bathrooms, Windex to clean your windows, good vacuum's, mat cleaning machine, and great service from the employees which is the best. The place is clean, and the employees are running around, checking if you need anything. Damian is the manager and runs a good ship and also shot out to James and Matthew. Thanks, Richard read more

Paid too much money for nothing the car doesn't even look clean, it was barely touched. So disappointed definitely not going back read more

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Week ago I traveled down a dusty rode on Castle Hot springs rd. When I returned, I went into Super Star car wash on Waddell and selected $11 carwash to clean my pickup. I was in a hurry to get home and I did not wipe down my truck. When I got out I notice muddy water dripping down my tires and my end gate. I realizing that the truck look like it need to be rewashed again. After forty-five minutes I return to Super Star car wash to ask for an adjustment to rewash my truck. Immediately the manager proceeded to explain to me that it was my fault for purchasing a lower quality carwash. Yes, there is a lower quality $8 wash but that's not what I paid for because of the dust. When I said, I needed service and not salesmanship the manager accused me of being rude. Thats his opinion not my. I just wanted service! He refused to help and told me told me to back my truck out of his lane because he was not going to help me. Whatever happen to customer service? Again, my truck was dusty, not muddy. Your managers aggressive behavior is unprofessional and is not customer friendly. Quick to blame me for choosing $11 carwash. If $11 carwash won't wash off dust then what price do I need to pay? As you know there are many carwashes other than Superstar carwash who will be eager to help their customers. I am sorry that I choose $11 carwash and inconvenience your manager. I will now avoid spending $11 carwashes and will take my business elsewhere. read more

Super Star Car Wash - Car Wash Near Me - Goodyear, Arizona

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The car wash itself is FINE, I guess. I do always go with the cheapest option so maybe that's why my car is never "spotless" when I'm done here. You'd get the same or better results honestly through a gas station car wash. Even though this location is closest to me, I'll usually opt for the other one up the street a bit because this location always has multiple vacuums that don't work, no towels or smelly towels. My main complaint for ALL of them however, is the pushy sales tactics! Look, I get it- you make it part of these kids job to harass and stress the customer out to the point either finding a new car wash or (your actual goal) making the customer cave a buy a stupid car wash package they don't actually want. The poor kids you have doing this don't WANT to agitate and aggravate the customer into having a negative experience. Seriously I would get my car washed probably MORE than I would if I had the subscription (which I did have in the past and wasn't worth the $60 or whatever it is for 2 cars) if I felt like I could just go and get it done and move on with my life. But I can't.i have to sit there and battle with myself if the 10 minute prolog of telling a kid 1/2 my age that no means no and 90% of the time that answer is "no". I don't want to fight "Dylan" or "Justin" or "Bradley" with a polite smile all the while I'm fighting the urge to scream "just open the GD gate and let me finish my errands for the love of Christ!" If I could just get a wash I'd be there way more often. Also- fix your vacuums and wash your stanky towels. read more

I stopped in yesterday for a wash, the young lady immediately tried Pushing the package deal, I told her I was not interested 2 times, she then showed me a $16 wash but didnot include the tire shine feature so I asked for the the $20 dollar wash I gave her my card she asked for my phone number which a gave her thinking it was promotion purpose. I paid she handed me a receipt I took it but didn't realize until I received a text that she signed me up for the full package wash that I told her on 2 occasions I was not interested ! Be aware when getting your car washed and check your receipt! Feel like this is an easy scam! I will be trying to cancel ASAP read more

car wash was actually okay but just really did not like my experience here today the attendant came up to me saw me with cash in my hand and signed me up for the monthly membership but fails to tell me that it's only card so whatever. but he's kind of weird and smelled bad then i go through the wash and they don't even dry your car anymore with the basic $11 plan. quality here isn't great read more

The cashier Everly was very kind and made my day. Everything was stocked and I was able to get my car wash very quickly and efficiently. 10/10 will go back read more

Don't use superstar. They don't allow you to manage your account at the local location to you. You have to email and call multiple people to cancel a membership or switch plans. Over priced as well, I was paying $10 a month at first for my carwash and I noticed the other day I'm now being charge $30. DO NOT GO THROUGH SUPER STAR CARWASH. read more

The oil change at Super Star Car Wash is excellent. Norman is honest and doesn't try to upsell. We took two cars here in the last two days. Both oil changes were done professionally and in a reasonable time. We will come back for next oil change. read more

Superstar car wash on Indian School and JackRabbit is my favorite car wash. Everyone is very friendly and polite especially Aleihsia and Skyla 2 of the cutest and hard working car wash attendents ever. This place does such a good job on my car compared to other car washes. read more

I got my oil changed. A couple hours later I had oild spilling out everywhere my engine over heating. Looked under oil filter was gone. I fixed it my self showed them the pictures and receipts all I wanted was a refund since I did it myself. Said they don't do refunds. Went back and fourth and said said they will send a check in the mail. Terrible customer service on managements part and put everything on their corporate department. They wanted to hold the money for 3 weeks because the longer they hold the money the more they make so instead of doing the right thing they are holding it. Real shady stuff. The maintenance dude really cool by the way it's management that screwed me over lost over 200 overall after fixing it myself with transport and everything they don't care. read more

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LeBron hooked it up and let me know about everything my membership includes. Great guy, fast and quality full service car wash

After 3 months of useless communication, I turned to the Better Business Review and registered a complaint. Lo and behold SuperStar contacted me in just a few days and solved the problem. I am appreciative that I can now wash my vehicle with a membership I bought last year. Thank You! read more

Worst service ever, the guy that that arrives in the morning said he was the supervisor, was so rude to us he was being racist and disrespectful , I hope someone can do something about it. read more

Super Star Car Wash - Car Wash Near Me - Goodyear, Arizona

Too bad I can't give zero stars. Their wash malfunctioned and never washed my car and this smarty pants kid told us we drove thru instead of waiting. The wash pulled us into the tunnel sprayed soap and then nothing else happened it just pulled us thru. It took everything I had not to tell him to learn customer service and just work the issue. Really ticked me off. He was defensive and arrogant. Honestly! Then ... he told me he'd wash my car and gave me the cheapest car wash. Not the one I paid for originally. I don't know who the owner is but.... Try hiring more respectful people, knowledgeable with common sense and manners. read more

A HUGE thank you to Spencer at the Golf Links/Pantano Pkwy location. He was able to resolve the ongoing issues I've been having with my account. I can now (finally!) drive through without needing an attendant to open the gate for me. Great customer service!!! read more

They may as well charge everyone the same price and don't even offer full service. I told 3 workers each what I wanted which was the Superstar wash, no vacuum, and wipe down my rims. They did a piss poor job wiping my truck down after the wash. They didn't touch my rims, and they used compressed air and sprayed tire shine all over my rims and tire. To top it off? They completely missed a tire. I would NEVER spend my money here again. Nobody knows what they are doing and I literally gave them instructions. read more

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I would give this place zero stars if I could. The drive thru wash ripped my tonneau cover off and when the manager arrived, he insinuated that it wasn't on correctly. Unbelievable. He kept saying I was lucky nothing was damaged... no sir YOU are lucky. And to top it off, the $20 wash didn't even clean my truck. read more

Super Star Car Wash - Here's the pic of my cover and everything in the bed was drenched. - Car Wash Near Me - Goodyear, Arizona

We've come to this location a few times before. It was definitely time for our "Echo" to get a car wash. That's her name. Not her model type LoL It was an easy decision to come by this location. Even though it is out of our way, and always very busy. But the decision was made because of the great deals they always offer. Specially right before the weekend. I know that on Friday afternoon I will always have a txt or an email from them waiting on my phone with an amazing discounted special. This Friday was no different. I was in able to get to the car wash on Friday or Saturday. However, Sunday even though it wasn't as busy, which was actually a good thing for us, I was able to use my discount at coupon. They are really good deals to be had. Depending on what type of wash you would like, there is a dis-counted percentage for every level of washed or you would like. We opted for the mid-level wash including the watermelon color scented triangle. They also had dry. We will definitely be back to use our discounts and enjoy the great Service and friendly staff. read more

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Gio was the best attended helped me out gave me a upgrade definitely 5/5 star a1 guy at super star carwash

The car wash itself is perfectly fine. The employees are rude. They are snappy and unhelpful most of the time. There's a young lady who is quite nice but the male employees have been the worst. This location is not my favorite and I would much rather go down a few miles to the avondale location which has much better customer service. Not sure who the manager is but they should look into hiring employees with better people skills. When you are working with the public, a friendly attitude is half the job. read more

Super Star Car Wash - Vacuum stations - Car Wash Near Me - Goodyear, Arizona

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WARNING: Avoid Super Star Car Wash (SSCW) WARNING: Avoid Super Star Car Wash (SSCW) I'm sharing my experience to warn others about SSCW's poor handling of claims and discriminatory behavior. After my vehicle was damaged at SSCW, I agreed to a settlement with the understanding that any additional damage (like brake light and wiring issues) would be addressed. The estimator even mentioned possible extra costs. I asked for clarification on repair coverage and a rental car during repairs but received no response it has been more over a month. The repair shop is ready to proceed, but SSCW refuses to communicate or authorize the $300 deposit. To make matters worse, the damage was done October 2024. The associates refused to sign the damage form until General Manager returned from vacation 3 days later. They never completed the form. After finally getting the General Manager, he was very dismissive and treated me rudely, speaking down to me as a young Black woman, while I witnessed respectful treatment toward other races and age groups. Returned in November to be told that the form was not filled out completely by their associate who refused to sign. The assistant manager was helpful. I had to go to another location to seek assistance. After being told by the General Manager who had never SUMBITTED MY DAMAGE FORM for repairs. That he was told from corporate that my 2020 vehichle was old and they wouldn't cover damages. I requested it in writing and never received it. I even challenged him as to why is it they reached out to him but no one has replied to me although my contact information was requested. He said he didn't have signal. I asked to contact Regional Manager no one was able to help. Fast forward to January, after speaking to another manager at another location. Thank you 83rd and McDowell for all your assistance in helping me further my claim. Thinking the issue would be resolved after speaking to corporate a lady name Patricia. No communication after requesting clarification for damage repairs. Only pressure for me to sign a final settlement knowing the estimate could increase and ignored my rental car request. This lack of professionalism has caused unnecessary stress and anxiety. I'm now filing formal complaints with the Arizona Attorney General, BBB, and the Arizona Department of Insurance and Financial Institutions. Consumers deserve better. If you value respectful service and fair treatment, I recommend avoiding Super Star Car Wash. #SuperStarCarWash #PoorCustomerService #Discrimination #ConsumerRights #ArizonaBusiness read more

joe did an excellent job helping me out. the tire and lube crew was very insightful, very helpful. some even gave me pointers on getting my first bike. appreciate the hard work. read more

Had the most pleasant experience getting my car serviced. Quick efficient great customer service. Will definitely be going back

Make sure you have all day to wait. They're really just pushing for u to get the full package

I have been coming to Oceanside for the past 4 years for a 2-3 month stay and started using Super Star the first year it opened on highway 78 and Mission. I have had very positive experiences. Today I signed up for the unlimited package and Manny was very helpful and informative. I highly recommend SUPER Star and wish we had them in Minnesota. Super Star is always a positive part of our stay in CA read more

Out of town customers and needed a quick wash. Ziggy was very professional and friendly. Definitely recommend

Pathetic company. Can't get in touch with anyone, car leaves dirtier than it arrives, and the vacuums rarely are up to par. The only reason to use it is convenience, but if there is another close by.. I would suggest you try that! Also had issues with changing a credit card that was compromised. When you call it says to submit an online request... hope they get back to you. When you call a location, the kids are really not too swift... which is a management issue. read more

If I could give 0 stars I would. This is the worst full service car wash I have experienced. I gave them 3 chances and have been disappointed every single time. My first experience they didn't vacuum my third row. The second experience they did not vacuum my back seat AT ALL. This last experience I specified that I wanted all of the rows vacuumed so since they did that they didn't wipe anything down on the inside. read more

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