After the same well-known chain auto repair company in Surprise failed repeatedly to properly…read morerepair my 2000 Chevy Cavalier, I had it towed to Litchfield Auto Repair. My sister has been their customer for several years and has always spoken highly of them, so I decided to give them a try. Jenny Bastanchury was my service advisor and provided excellent service at every step. The car arrived shifting hard and shuddering at low speeds. Litchfield Auto Repair's mechanics quickly discovered what the large chain shop missed. A damaged transmission bracket was causing excess vibration and had been destroying my motor and transmission mounts. There were also other issues that needed attention, and the team walked me through each one clearly. Litchfield Auto Repair diagnosed excessive engine movement and rebuilt the entire engine and transmission mount set-up using modified brackets because original parts for a 2000 Cavalier are no longer available. They replaced the left front CV axle, installed a new air conditioning compressor, performed a complete R134a evacuate and recharge service, and coordinated a full transmission rebuild. Per my request, Jenny tried to source new old stock parts for the job, but in some cases, they were not available. After all the work was completed, the Cavalier drove smoother and stronger than it has in years. Their pricing was fair, their communication was clear, and the quality of their work was outstanding. Jenny and her mechanics really listened to my input and provided superior service compared with what I had experienced at other shops over the last 12 years. Although Litchfield Auto Repair is a little out of my way, I will drive the extra miles to get auto repairs I can fully trust. Please give them a try. You will not be disappointed.

When I went for a simple routine oil change, I so enjoyed coming to Litchfield Automotive Repair…read more As they completed the inspection of my vehicle, they noticed that my serpentine belt was starting to crack and gave me the option of either changing it now or coming back in at a later time. As I waited in their lobby, the oil and the belt were replaced in just over two hours. The money I paid was well worth it, as I felt satisfied and secure in my vehicle after it left the shop. While waiting in the reception area, I overheard the owners speaking with another customer. They offered to assist the other customer when they didn't have to. They were willing to go above and beyond on their own time to help the community. When you come here, you're not just a customer or a number; you become Family, and I like to see that.

I brought my vehicle here based on the name and the positive ratings, expecting a more family…read moreoriented and transparent experience. Unfortunately, my experience did not reflect that. I was verbally told that metal shavings were present inside the rear differential and that the entire differential assembly needed replacement. I was quoted approximately $3,600 for the repair. When I requested written clarification regarding how this diagnosis was made, including whether the differential was drained or opened, the condition of the fluid, whether photos were taken, and what specific testing procedures were used, no documentation was provided to support the claim. I then obtained a second opinion from another licensed mechanic. The vehicle was properly lifted, road tested, and inspected, and the rear differential was not identified as the source of the issue. The concern was resolved without replacing the differential. My mechanic also contacted this shop directly to ask about the basis for their diagnosis and did not receive any clear explanation. It is not possible to visually confirm internal metal shavings inside a sealed differential without draining the fluid or opening the case. No such procedure was documented on my repair order. Based on my experience, this did not feel like a transparent or customer focused shop. I strongly encourage customers to request written proof and seek a second opinion before authorizing major repairs.

Champs Family Auto went through my 1997 RV, and I couldn't be happier with the service. It's…read moreextremely difficult to find anyone who is both willing and capable of working on an older RV correctly. Everywhere else I've gone, I've been charged ridiculous hourly rates while the mechanics tried to figure out what they were doing. These guys were completely different. They were professional, knew exactly what needed to be fixed, and completed the work correctly the same day. They're also very reasonably priced. I now trust Champs Family Auto to work on any of my vehicles or RVs. If you're looking for knowledgeable, honest, and professional mechanics, I highly recommend them.

If I could give less than 1 star I would .I'm still paying for how much they f up my truck over a…read moreyear ago .A real transmission repair guy just messaged me it's going to cost me an additional 200 to replace the universals on my rear drive shaft that I paid Westside to change a little over a year ago .I've already had to tell him to leave off the front shift because I don't have enough to change those also and the four wheel hasn't worked since the moron at Westside screwed up the wires. I had to have Cien motorworks fix the wiring so I could go over 30 mph right after Westside worked on it .I had to pay Cien 300 just so I could drive my truck again and now another 600 to replace the cracked housing caused by the bad universals .So if you want to spend At least another couple thousand to fix everything the stoner at Westside fucks up ,go ahead and take your vehicle to them .

I dropped my truck off on a Sunday hoping I wasn't blocking anything important. Called 1st thing…read moreMonday morning and they were super cool about it. They diagnosed my transmission and didn't price gouge or do unnecessary work! I am forever grateful

These guys always do an excellent job with my vehicles. Big shout to KC, Pierre & the entire staff…read more You guys Rock.

I had an appointment at 8am and watched as others came in and left before me for a brake change…read more Women treated differently as well. Men being offered discounts and coupon deals and not once were the women offered the same discounts. I will never understand this type of behavior from grown men. I understand this review will not change their behavior, but it does change my mind about making a better choice next time I need service.

I had a great experience today here, very quick and done right. Thanks to Kyle taking care of my…read moretires I can get back home!

I received very poor service at Jiffy Lube unit 1209. They don't have Supply to change the car's…read moreoil, in other words, a terrible store. My recommendation is that the employees be fired and the store closed, as they have no quality, no service, and no responsibility.

Great people and great service. Trustworthy. They're here to help you and make sure your car is…read morerunning smoothly. I appreciate everybody who works there. They're very nice and professional

very professional service. easy to schedule an appointment on line. Great AAA discounts…read more Will recommend.

HORRRIBLE I MEAN HORRIBLE EXPERIENCE, stole my husbands keys, and hasn't returned our…read moretransmission!! keep my money. But I need my transmission and I need my keys!!!

Tony is a man of his word and does a great job! He fixed my 2004 Buick transmission and it's…read moreworking great! Thanks Tony for being a true professional! Joe C. Phoenix, AZ

Respectful, patient and efficient. They were able to have my car diagnosed, fixed, tested and ready…read morein one day for multiple services. Any additional problems that were found were explained to me clearly. The price paid was reasonable for the services done. Will absolutely be returning

Update to my previous post about the Jeep I replaced the…read morecatalytic converter myself. I put new spark plugs in it just for the fun of it. I did not change the oil nor did I change the battery. I passed my emissions test at a minimum cost plus my labor.

We just moved back to Phoenix and needed to have our the oil changed in our Honda CR-V. We chose…read moreSun Devil Auto because of their high Yelp ratings and good experiences at store near 7th Street and Bethany Home when we lived close by. My wife brought the car in Wednesday at 2PM. The oil was changed and my wife was Happy. Friday evening we were in the carpool lane heading into Phoenix when we heard a loud bang and continuous scraping noise. My gauges were fine, no smoke, no significant change in the ability to steer the car so I exited the freeway and pulled into the first safe place to stop. I called Sun Devil Auto and left a message (it was shortly after 6PM and they were closed). That phone call was not returned. We got a tow truck and paid for them to tow our vehicle to Sun Devil Auto. As of this writing, we haven't been reimbursed for the cost of the tow. I submitted the requested receipt on Saturday. Sun Devil called Saturday morning because our car was in their lot and they had our keys. I explained what happened. To their credit, there was no pushback and they agreed to do the repair. We were notified at 3:30 yesterday that the car was done. We were watching a movie at Harkins which didn't get out of until 30 minutes after they closed so I said we'd use our other set of keys to pick up the car and get the keys Monday. Bottom line - Exceptionally bad experience with the oil change, promising response (the jury is still out since we haven't been reimbursed for the tow) September 11- Update. When I picked up my keys on Monday Jacob promised to call when the towing reimbursement is approved. No phone call yet.

Unpleasantly surprised :/…read more i had brought in my truck because it was having some pretty bad overheating issues. Keep in mind i have an extremely limited tool selection so i can't really lift the truck off the ground or inspect anything without totally and fully ripping apart the engine bay, which is why i had brought it to the shop for a diag in the first place. After dropping off the truck, i walked next door and waited outside the starbucks for about an hour, to see my truck enter the shop. after maybe 10-15 minutes, i had received a diagnosis through email about the "cracked thermostat housing" I Spent 200$ for a diagnosis on a "cracked thermostat housing" and was quoted almost $1000 to replace, something i can in no way, shape, or form afford at the moment. After spending about 4 hours in a parking lot replacing said thermostat housing, inspecting the old part, and verifying there was NO cracks or leaks in the old thermostat housing, i had called back to ask about why the diag was incorrect. the incorrect diagnosis wasn't really the issue, it was more of the "oh well, i'm just going off of what the tech said" attitude that threw me off. is it reall worth 200$ for the tech to barely glance over the engine bay and return it to me with a false diagnosis? I guess you win some and you lose some :/