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    Chapman Hyundai Phoenix

    3.4 (442 reviews)
    Closed 8:00 am - 9:00 pm

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    Niya B.

    Once again, another bad experience. I came in for an oil change and tire rotation and was recommended I change my tire because I had a bubble in it. I okayed it so I can be safe on the road. At first they were going to give me a ride home because they wouldn't have the tire until later. Then they said they could give me a ride but couldn't guarantee a ride back to pick up my car. That's crazy, but okay I'll figure it out. So I wait for the shuttle. Then they said actually, you live too far you can't get a ride. Okay, but you had me waiting. Then they said they could shuttle me somewhere close to kill time like the movie theatre or something. So I said okay. Then the shuttle ain't even there to bring me so I wait. Well no ETA on shuttle so now that I been at the service dept for well over 2 hours, I decide to go for a walk. So my oil change, tire rotation, and one tire replacement had me at the dealer from 7:30 am - 1:15pm. My service advisor was polite but it's like everytime I go I get misinformation and there's no gesture to make up for any of it or the inconvenience. The only reason I keep going back is because I'm in a lease and I don't want no bullcrap when I return my car about it not being serviced properly and mystery fees that they might make up. I have no trust in this place and can't wait until my lease is up. Also, the manager responded and says my oils changes are for every 7500 miles to cover my lease duration, but everyone has told me I need an oil change every 5000 and my light pops up at that interval. So yea, the lease does not cover oil changes for the entire duration of the lease.

    Hyundai Santa Fe Hybrid calligraphy
    Tory J.

    Absolutely Blown Away - Chapman Hyundai on Bell Rd! I just bought a 2025 Hyundai Santa Fe Calligraphy Hybrid from Chapman Hyundai on Bell Rd, and the experience was honestly unbelievable. I got an amazing deal--thousands less than what other dealers were quoting--and the best part? They kept their word, even though the price was only discussed over email. No games, no bait-and-switch, just straight-up integrity. Huge shoutout to Jason Beardsley for being upfront, professional, and super easy to work with. Other dealerships literally told me, "That's crazy!" and couldn't believe the price I mentioned. One even asked for a quote to show their sales manager--but Chapman actually delivered. If you want a great price, no stress, and a dealership that does what they say, go to Chapman Hyundai on Bell. They earned my business--and my respect.

    2026 Hyundai Palisade
    Jon W.

    Jeremy Tippet is an excellent salesman! His product knowledge was great and he made the entire buying experience so easy. We were in and out in less than two hours! We love our new palisade! Thanks Jeremy and Chapman Hyundai !!

    My car Hyundai Sonata 2012 got her back

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    22 days ago

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    27 days ago

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    2 months ago

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    2 months ago

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    10 hours ago

    Excellent customer service & timely repairs. Joe B, Service advisor was efficient, personable & knowledgeable.

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    17 days ago

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    2 months ago

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    1 year ago

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    2 months ago

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    30 days ago

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    4 months ago

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    5 months ago

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    8 months ago

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    11 months ago

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    6 months ago

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    7 months ago

    Great customer services, great quality of work and delivered as promised w/ a hand wash car wash. :-)

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    10 months ago

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    2 months ago

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    6 months ago

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    3 months ago

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    6 months ago

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    7 months ago

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    3 months ago

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    7 months ago

    it was great, oil change was down quick and service rep dicounted service was very appreciated

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    7 months ago

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    10 months ago

    Been going there since 2013 always get my oil change and everything fixed there. Always professional never recommend anything I don't need.

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    7 months ago

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    1 year ago

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    11 months ago

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    1 year ago

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    1 year ago

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    1 year ago

    Appreciated the thorough explanation of what work I would need on my car by service agent Joe Bartizal -

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    2 years ago

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    9 months ago

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    5 months ago

    Very good experience with Jeremy are sales dealer and the finance department. I love my Honda limited Tucson

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    3 years ago

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    1 year ago

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    1 year ago

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    2 years ago

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    7 months ago

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    Page 1 of 12

    Ask the Community - Chapman Hyundai Phoenix

    Review Highlights - Chapman Hyundai Phoenix

    If you want a great price, no stress, and a dealership that does what they say, go to Chapman Hyundai on Bell.

    Mentioned in 38 reviews

    Read more highlights

    Bell Lexus North Scottsdale - A beautiful evening at Bell Lexus North Scottsdale

    Bell Lexus North Scottsdale

    (759 reviews)

    This is the best car transaction experience I've ever had. We just purchased two cars tonight. One…read morefor my girlfriend and one for me. Henri Doku is amazing. He is respectful, knows the cars, and made the whole process feel like I was hoping for and I never thought I'd get that from a dealership but he handled everything perfectly. Joon in finance was great. He explained everything to us in a way that was helpful and took the time to make us comfortable. Will A. helped us get the tech all set up and running. Good guy! Really I have to say Berge (Bell Lexus) is fortunate to have this team. The managers I'm assuming must be treating the team well because everyone seems happy and just wants to take care of customers. Oh and to the dude that likes Protein House. See yuh there again soon. Thank you, Henri! Hope to send people your way!

    Just bought my BMW X5M today and I had to share my experience…read more I dealt with Luis Mejia and he worked with me the past week on email. My appointment was today at 1pm and Luis was gracious, courteous, and made me feel as though I was a friend coming to visit. The experience took about two hours and then I was passed over to Joon Shin in finance. I usually dread dealing with the finance department as I have had negative experiences in the past. However, Joon was an absolute pleasure to work with and he made me feel very comfortable as though we knew each other already. I can't say enough about how professional and supportive these two gentlemen were, and kudos to Bell Lexus for onboarding great people like Luis and Joon. Thank you so much, I will be referring people to your dealership.

    Bell Honda

    Bell Honda

    (1k reviews)

    Nice salesman not overly pushy. Friendly financial manager. Easy process. Will come here for future…read morecar needs

    The only real complaint is that these dealers are now using highly deceptive advertising methods,…read moreand it is not just this location, but in many places that I have discovered recently. Dealers are resorting to jacking up the sale price of the used vehicles with "Dealer Add-Ons", for a variety of unnecessary products that provide no real value to the customer but is a method to increase gross profits and the internet has made it increasingly difficult for them to generate profits as a result. I went in to purchase a vehicle to upgrade my daughters current car and during the first pass, they added $1,854 to the price of the vehicle, when I had already received a quote online from the Autotrader ad for $14,890, plus tax, registration and documentation fees, nowhere on the online ad or in the emailed response was this ever disclosed and when I spoke with the internet representative on the phone, I asked about any additional fees and she said that there were NONE. Therefore that evening we made the 2.5 hour drive up to purchase the vehicle and while I did not expect a decent trade in value for her car, and I removed it from the deal and was prepared to pay cash or finance it, and when I voiced my disappointment over the add on, they reduced it by $1,355 and said that they always add the $499 fee to all their used cars. Which I think was for paint sealant??? In my past 40 years of buying cars, 25+ units in total, I have NEVER purchased this junk and never had any paint issues before. Plus, I know the game, I have worked in the retail automotive industry, as a sales consultant, new and used car sales manager, finance manager and service manager, for several dealers and promoted the same junk, but these are not mandatory and you DO NOT need to accept this nonsense, ever and it is always your choice to simply walk away and keep that money in your pocket. I refused and said that I would keep my trade, but still buy car at the $14,890, plus TTL, because it was actually at the low book value and as it was the deal that was sent to me via email, and take it home that evening, but the sales manager refused to budge on the $499, which again, not sure what it was for, but never disclosed until we sat down to work out the contract. So, we left. I also had to say that his sales team was not very well prepared, looked rather sloppy, and I would have trained them far better than how they both looked and spoke to me. I fully understand this industry, and there is nothing wrong with making money in car business, it can be very lucrative and fun, which is fine, but let's not get too ridiculous about it paint sealant and such on a "used vehicle". My only real issue was the deceptive tactics, which to me appear to be border line illegal and they certainly seem to be deliberately working on being deceptive, so don't fall for it. From my past work experience, most individuals are not prepared to deal with professional salespeople who would convince people to agree to spend money on things that they really did not need. Many products are good, GAP, Warranty and such, when the risk warrants the investment, but do your own research and do a careful analysis each time. Plus, even these products are negotiable and come with 50% to 200% markups, as I would do in the past. We did find a very nice unit, for $3000 more, but a newer model and equally equipped, plus she is happy and guess what - NO "Dealer Add-On" fees and a good value for the money. Go out there and shop around but ask questions and don't waste your time or their time as well.

    Tempe Honda - 2025 hybrid Honda accord

    Tempe Honda

    (669 reviews)

    We came in on a Sunday after what I could only imagine was a long weekend for these salesmen…read more(Sunday after Thanksgiving) and had the pleasure of working with Ron. He was unbelievably amazing, and I could not recommend him more. From the moment we arrived, he pointed us in the exact direction of the car we came to see. He was never pushy or overwhelming. He gave us the information we needed, stepped back to let us look around on our own, and only stepped in when it truly felt helpful. He was incredibly knowledgeable about the car and all of its features, and he was so kind and patient throughout the entire experience. He made sure we felt comfortable and well taken care of the whole time. We then worked with Josiah for the financial portion, and he was just as incredible. He brought such kindness, understanding, and light to the process. He took what is usually the most stressful part of buying a car and made it calm and surprisingly enjoyable. His guidance, encouragement, and the conversation we had about life and entrepreneurship meant more than he probably realizes. He made a real impact on us, and we are very grateful for the care he showed. Both Ron and Josiah made our experience unforgettable. We could not be happier with the way we were treated and highly recommend working with them.

    Tempe Honda was one of the most frustrating customer service experiences I've ever had. My brand…read morenew Honda lit up with every warning and check-engine message imaginable. I brought it in expecting answers and support. Instead, I got neither. They don't offer loaner cars, so I had to spend $350 on a rental for just three days. After all that, they told me it was just a "glitch in the system." No real explanation. No accountability. No compensation for my time or money wasted. To make it worse, they left my car with 7 miles in the tank because they "had to drive it to get a read." That should have been clearly explained upfront. It wasn't. When I asked for a ride home, they told me the shuttle was closed so once again, I had to spend more of my own money. The whole place feels cold and robotic. No empathy. No effort to make things right. When you buy a new car, you expect support -- not to be brushed off and left paying out of pocket for their mistakes. I would not recommend Tempe Honda to anyone who expects real customer service.

    Camelback Toyota

    Camelback Toyota

    (1.2k reviews)

    GREAT Service department adviser, Cesar, and Tijerino,…read morealways pro and polite. Recommended

    I've purchased many vehicles over the years and normally don't leave reviews, but this experience…read moredeserves to be shared. I've been trying to purchase a Tacoma from Camelback Toyota because I've had good experiences with the dealership in the past, including buying my Tundra there. My family has also purchased several other vehicles over the years, including Lexus models from other dealerships, so I'm very familiar with the car-buying process. Unfortunately, this experience has been extremely disappointing due to the way Mike, one of the managers, handled the situation. Initially, Ryan had quoted me $4,500 for a lift and tire package. Later, when I spoke with Mike, he changed the price to $4,875. When I asked why the price was different, he said it was because this was a different truck. I explained that the truck shouldn't matter because I was simply purchasing the same lift and tire package. I also asked whether I could keep my original tires if I purchased the package. Mike told me no and said the original tires had to stay unless I paid an additional $600. This confused me because when I purchased a lift and tires through the same dealership in the past, I was allowed to keep my original tires at no extra charge. I mentioned that I had already called other shops and found the same setup for about $1,000 less, but we were still considering doing the work at the dealership to help protect the truck's warranty. When I bought my Tundra, I was told that installing a lift outside the dealership could potentially affect warranty coverage, so we were trying to stay loyal to Camelback Toyota despite the higher price. Things became worse after I told the salesperson that I wanted to speak directly with Ryan again to better understand why the pricing and terms had suddenly changed. Shortly after that, Mike sent me what I felt was a very rude and unprofessional text message. In the text, he accused me of not taking "small steps" while claiming he was "going miles" for me. He repeatedly brought up the MSRP price of the truck and implied that I couldn't afford it. To be clear, I understood we were negotiating. The truck was listed around $55,000, and I was trying to get closer to $49,000. Ryan had previously mentioned he could potentially do around $52,200, so we were still working through numbers. Negotiation is normal in car buying, but the way Mike handled it was disrespectful and unnecessary. My wife had already left a review a few weeks ago because she also felt Mike was rude during an earlier interaction. We were actually ready to walk away at that point, but we decided to give the dealership another chance because of our previous positive experiences there and because we wanted to continue doing business with them. Unfortunately, this second experience only made things worse. What's most frustrating is the inconsistency between managers. One manager tells us one thing, while another changes the pricing and conditions completely. On top of that, I've tried asking to speak with the general manager so I can show the text messages, discuss the pricing discrepancies, and explain our concerns directly, but no one has provided me with contact information or helped escalate the issue. At the end of the day, buying a truck is a major purchase for our family. We simply wanted transparency, professionalism, and fair treatment. Instead, we were met with aggressive behavior, conflicting information, and disrespectful comments. Camelback Toyota has a large inventory and plenty of opportunities to earn loyal customers, which is why it's disappointing to see behavior like this from management. I truly hope the general manager sees this review, addresses the situation, and takes steps to improve how customers are treated moving forward.

    Chapman Hyundai Phoenix - car_dealers - Updated May 2026

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