Our sales person Brian S was very diligent in helping us get the right vehicle!!! On top of everything and answered all of our questions and concerns. read more

I have always had a positive experience with the service at Chapman Hyundai Phoenix. Most recently my service manager was Alfred Martinez, and he was courteous, friendly and professional. My car needs were taken care of quickly, and all of the checkpoints and recommended maintenance were explained. read more

George at Hyundai was amazing to work with! He made the whole process smooth and stress-free, answered all my questions, and helped me find exactly what I was looking for. He wasn't pushy at all and really cared about making sure I was happy with my purchase. Highly recommend asking for George if you're buying a car! read more

Once again, another bad experience. I came in for an oil change and tire rotation and was recommended I change my tire because I had a bubble in it. I okayed it so I can be safe on the road. At first they were going to give me a ride home because they wouldn't have the tire until later. Then they said they could give me a ride but couldn't guarantee a ride back to pick up my car. That's crazy, but okay I'll figure it out. So I wait for the shuttle. Then they said actually, you live too far you can't get a ride. Okay, but you had me waiting. Then they said they could shuttle me somewhere close to kill time like the movie theatre or something. So I said okay. Then the shuttle ain't even there to bring me so I wait. Well no ETA on shuttle so now that I been at the service dept for well over 2 hours, I decide to go for a walk. So my oil change, tire rotation, and one tire replacement had me at the dealer from 7:30 am - 1:15pm. My service advisor was polite but it's like everytime I go I get misinformation and there's no gesture to make up for any of it or the inconvenience. The only reason I keep going back is because I'm in a lease and I don't want no bullcrap when I return my car about it not being serviced properly and mystery fees that they might make up. I have no trust in this place and can't wait until my lease is up. Also, the manager responded and says my oils changes are for every 7500 miles to cover my lease duration, but everyone has told me I need an oil change every 5000 and my light pops up at that interval. So yea, the lease does not cover oil changes for the entire duration of the lease. read more

Chapman Hyundai Phoenix - Car Dealers Near Me - Phoenix, Arizona

Excellent customer service & timely repairs. Joe B, Service advisor was efficient, personable & knowledgeable.

Brian the sales manager is a total Dbag. He thinks mansplaning with a chauvinistic attitude towards women is how you pressure someone into a deal. He hears what he wants without listening to the words spoken to him. Which could be why his lot is full of cars and his showroom is empty of buyers. read more

On March 10th I took my 2023 Kona in for an oil change. My Service Advisor Jaime Heyns was busy as always but got my car promptly in at my appt time. I hung out in the customer waiting area with a cup of coffee (no donuts). This was for the last free service for Kona. It was done in 25 minutes and I received a copy of the full multipoint inspection. I haven't needed anything but recommended maintenance with my Kona but am confident IF I did Chapman Service could handle it efficiently. Eavesdropping on a couple other customer they were happy with the services they have received. Good job Jaime. read more

Absolutely Blown Away - Chapman Hyundai on Bell Rd! I just bought a 2025 Hyundai Santa Fe Calligraphy Hybrid from Chapman Hyundai on Bell Rd, and the experience was honestly unbelievable. I got an amazing deal--thousands less than what other dealers were quoting--and the best part? They kept their word, even though the price was only discussed over email. No games, no bait-and-switch, just straight-up integrity. Huge shoutout to Jason Beardsley for being upfront, professional, and super easy to work with. Other dealerships literally told me, "That's crazy!" and couldn't believe the price I mentioned. One even asked for a quote to show their sales manager--but Chapman actually delivered. If you want a great price, no stress, and a dealership that does what they say, go to Chapman Hyundai on Bell. They earned my business--and my respect. read more

Chapman Hyundai Phoenix - Hyundai Santa Fe Hybrid calligraphy - Car Dealers Near Me - Phoenix, Arizona

Very happy with the service here. They made arrangements for the rental car to be at their location when I dropped my car. My car was ready in 2 days! Alberto went above and beyond. He was even able to retrieve an item for me that I left in the rental car! Highly recommend!! read more

My Sale person, went up and beyond the manager and everyone was professional and friendlyThe finance manager was very professional and nice.My Family and I had a great time at Chapman Phoenix HyundaI. I would recommend anyone for a vehicle! read more

I just had a horrible experience with this location. They advertised a price for the car, I offered to buy at that price, they refused to sell the car because I didn't want the " OPTIONS" they wanted to sell, totalling approx $1800 more. Despite they are options, I did not want. very disengenuios in how they process and advertise there pricing. Speaking for myself I found the whole process deceptive, there only answer was, they under priced it initially, and I quess that's how they make it up. I would never trust them again. My experience anyway... read more

Joe is great in the service department. He always gives me great advice that leaves me feeling confident in the maintenance plan for my vehicle. Friendly and speedy service every time... going on two years. Thanks! read more

Jeremy Tippet is an excellent salesman! His product knowledge was great and he made the entire buying experience so easy. We were in and out in less than two hours! We love our new palisade! Thanks Jeremy and Chapman Hyundai !! read more

Chapman Hyundai Phoenix - 2026 Hyundai Palisade - Car Dealers Near Me - Phoenix, Arizona

I own a Hyundai Sonata 2012. My engine had a knocking sound in the engine pulled up into @ BrakeMasters2 my car was towed into Chapman took it in on a Tuesday got a loaner car the Monday the following next week, not realizing what was going on. If this was not a recall item, I would've paid 7,56.90 fortunately I had to pay $2940.90 .I was informed that my car was on a recall item of a new engine, Chapman Hyundai fix the problem. Had to get new parts to the new engine in order for it to be completed. This is a warranty that will cover the car as long as I own it. Jamie was awesome. She was a rockstar. she answered any questions that I had. I highly recommend going to Chapman. The mechanic that worked on my vehicle was awesome. I am happy as a clam. Thank you so much guys They will fix your vehicle service with a smile. read more

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My car-buying experience at Chapman Hyundai Phoenix was outstanding. Jeremy Trippet provided exceptional customer service and went above and beyond to accommodate us. He even rode with me about 10 minutes so my pregnant wife, who was at home with our child, could see the vehicle. Jeremy is extremely knowledgeable and took the time to walk us through all the features the car offers. Highly recommend! read more

Great customer services, great quality of work and delivered as promised w/ a hand wash car wash. :-)

George Solomon, sales manager staff is very well trained in lying and misleading your customers. Congratulations based upon the reviews I've seen on numerous sites. Chapman Hyundai seems to have about a 2 1/2 point positive feedback. As far as I'm concerned they deserve less than half a point I hate dealing with liars and people that try to rip me off. I will be contacting every site possible to let them know exactly what a bunch of lying individuals you have working at your dealership, not to mention lack of support from management . After trying to rip my sister off of $13,000 as far as I'm concerned, Chapman Hyundai is guilty of grand larceny. read more

Service from everyone was excellent, especially Joe and Madysen, serv ice advisors. Technician Juan rode with me to determine if I needed work on the car. I did not, which saved me hundreds of dollars. Scheduling is easy. Changing scheduled time was easy. All in all a great experience. read more

The service team is great. You are greeted promptly and taken care of each time you bring your vehicle in. I recently worked with Madison and also have had Joe in the past. They are always on top of it and the car wash is a nice little extra at Chapman Hyundai Phoenix! read more

We recently had a great car-buying experience at Chapman Hyundai on Bell. Shane provided excellent customer service and was wonderful to work with! In fact, every member of the team we encountered was very accommodating. I would highly recommend! read more

Mike, the service manager, claims he "can do anything for you," but when I actually needed help, he did nothing. My friend who doesn't speak English well, went in for a simple oil change. They tried to upsell him with the usual 15k-mile services, which is fine, but they slipped in "and alignment" he wouldn't catch that. He trusted them and agreed, and then at checkout he was hit with a bill for almost $400 on a LEASED vehicle. To make it worse, they returned his car with grease stains all over his fabric seats. no accountability, nothing. I called "what do you want me to do" he said. I can do anything I'm the manager. How about refunding it. No he wanted the car back in his shop. He's not a good person to talk to he just said it's us vs them basically. Now we have to pay someone to take out the grease stains from the fabric. read more

They were helpful and gave me a fair deal on the car. Communication could be improved, but they were responsive once I called the dealership. I just had to stay on top of things a bit- for ex they didn't send me everything I needed right away (asking me to pay the down payment without ever seeing the contract.. pushy as always) but I just stood my ground, asked questions, and everything worked out. They were able to answer all my questions and were nice. read more

my 2020 Hyundai Sonata 2.5L SEL Transmission fluid flash went very good I had problem with gas paddle wasn't picking up quick now it's very smooth I highly recommended to do your transmission fluid flush evey 60k thank you all for your service read more

it was great, oil change was down quick and service rep dicounted service was very appreciated

Crap Crap Crap Crap Crap crap crap crap says my belts are worn out but it's part of recall. Broke a part of my engine. Fucked up my car. I brought in my car for computer reset and diagnostic. They said my fuel pump is part of the recall so they fixed it. I get my car and it smells like gasoline. I drive my car and see a trail of gas coming out my car. My car stops. They tow my car back and says because it's a new pump it fucked up? They charge me another 250 because of labor ? My car didn't have no problems with fuel but left with more problems. I told the guy that my car has a broken piece and tells me that he can't help me because the other girl helped ???? Bullshit place don't go if you want your car fucked. What's crazier is that I got a diagnostic from Christian's brothers before and they had all green for fuel pump, engine, and other things they said. One of the workers told my brother that my car in his wording is all fucked up and in shiity shape? But my car was not having fuel pump problems? Or engine problems! read more

Been going there since 2013 always get my oil change and everything fixed there. Always professional never recommend anything I don't need.

REVIEW FOR CHAPMAN HYUNDAI SCOTTSDALE "One Satisfied Customer" Recently had a great buying experience at Chapman Hyundai Scottsdale. Michelle was the nicest person to work with. Her professionalism and knowledge made the entire car trade-in process and the purchase experience for my new 2025 Hyundai Tucson simple, fast, and painless. Most importantly, I was able to stay on budget. No high pressure sales. Also worked with Steve who provided thoughtful, insightful points on financing and warranty coverage to suit my particular needs and budget. I am one satisfied customer. Debra B-H read more

This was the best dealership I've ever been to. Every single employee I met was friendly and down to earth. Throughout the sales and financing portions of the buying process, I felt like they were being very transparent and honest. I'm very happy with the deal I got on my new car. Thanks for making my experience great, I'll definitely return! read more

Shane was my salesman , I bought a Santa Fe, it really was a great experience for me. No one tried to sell me extra things. There was a discount on the car Brian the manager couldn't have been more helpful, they were very patient. I drove every model on the lot. These guys were just great people couldn't have been nicer read more

Amazing service and professional work absolutely satisfied by my experience The advisor was knowledgeable and provided concurs t updates and explanations of the necessary services Fast professional reasonable pricing read more

Went in for the my first service appointment. They were very helpful and were finished on time as promised. The ease of making an appointment was very helpful! Very happy with my customer service! read more

Appreciated the thorough explanation of what work I would need on my car by service agent Joe Bartizal -

Staff was exceptional. Took great care of my car. Everything was well done. No charges. Everything was covered. Thank you. Lloyd Trilling read more

Lori S. Aug 15, 2025 I wrote a long review of Chapman Hyundai on 8/6 and the manager responded. I thought wow, maybe we would be able to work everything out. However, quite the contrary. See thread below: Aug 11, 2025 - Their response to my review: Lori S, We sincerely apologize for the experience you've had. If you are continuing to have concerns with your warranty or vehicle, please let us know. We would be more than happy to either complete the necessary repairs or explore replacing the vehicle for you--whichever works best for your needs. Thank you, George Salman General Manager Chapman Hyundai & Mazda 8/14 My response to him: Good afternoon, George, Thank you for taking the time to respond to my recent Yelp review. Other than the concerns I mentioned, we are happy with the vehicle we purchased and are not looking to exchange it. However, we would like the Invisibrake system removed at no cost to us. In addition, the warranty is still showing on my loan and needs to be cancelled. We completed the required cancellation paperwork at the dealership on July 19th and gave it to the manager at the desk (unfortunately, I do not have his name). We do have a copy of the document. After checking with both the warranty company and Desert Financial, we've confirmed it is still showing as active. If we can come to an agreement and have these items addressed, I would be more than happy to update my review to reflect that Chapman Hyundai stand behind its customers and takes action to make things right. I look forward to your reply. Lori S. 8/15 His answer to me - after saying they would be happy to complete the necessary repairs: Lori, I sincerely apologize for your concerns. I am always happy to assist and support our customers. However, I do take issue when a review is used as a bargaining tool or leverage. Again, I apologize for any frustration this situation has caused. George Salman General Manager Chapman Hyundai & Mazda Bell Rd. Value Center gs@chapma My final response to him: Wow!! This is not a bargaining tool. You are the one who offered to take care of any repairs. Maybe you should review what you wrote to me! That's fine, I think we're done here. This tells me all I need to know about Chapman dealership. I'll definitely revise my review. Lori S. read more

Very good experience with Jeremy are sales dealer and the finance department. I love my Honda limited Tucson

I brought my car in for a recall fix. 2 weeks ago i had a Freak Accident. You know , i just had my car washed and vacuumed and i was ready to drive Lyft. Nope i sideswiped a yellow pole on my left driver's side. I was crushed Chapman took xare of the the recall and when ipicked up my Blue Hyundai they had piolished and removed any traces of yellow paint! They went the extra mile plus to keep me as a satisfied customer for Life!! Unbelelivable. I will include a picture of what my car looks like now. I recommend asking for Jamie in the Hyundai Service Department. read more

Great selection of cars, great staff this is my 9th car bought from chapman. From the service department to the sales team. They can beat any other dealers price. read more

This dealership offers the worst customer service I have ever experienced. Do not purchase a vehicle here! Go to any other dealership in the valley. read more

THE BEST car buying experience ever! My young daughter was in a terrible accident. Her car was totaled, so she needed a replacement. I contacted Chapman Hyundai on Bell Rd in Phoenix, AZ regarding a car for sale posted online. A salesman responded immediately: BRANDON ABBASI. He was awesome! He was friendly, upbeat, knowledgeable and professional. After reviewing several different cars available, he narrowed it down to just the right one. He put everything together smoothly. Throughout the transaction, he responded immediately to my calls and texts.  No glitches, no hiccups, no problems along the way. Brandon helped transform a very traumatic car accident experience into something absolutely wonderful. I nominate him for  "Salesman of the Year". :) read more

Excellent customer service, always. This time Joe took care of my vehicle. In the past I had Alfred and Madsyn. I could recommend all of them. read more