I brought my 2020 Mazda 6 Sport to Chapman Mazda for an intermittent transmission issue, because I lost trust in my previous dealer. Service Writer Wayne was very friendly, asked a lot of questions, and assured me they would diagnose the problem. After Technician Randy checked out the transmission (no codes, shifted normal, etc.), I was asked to accompany Randy on a test drive. I was unable to duplicate the intermittent issue either. After explaining what he checked and answering many questions, I was convinced there was no more that the dealer could do at this time. Wayne told me there would be no charge for the diagnosis since they did not find a problem; that's integrity. While in the shop they also did a free inspection and sent me a video used to document the inspection. My bake pads had only 2-3 mm of pad left (in the Red), so I had them replace all 4 pads and resurface the rotors. In my opinion, the cost was very competitive with brake specialty shops in Phoenix. Wayne and Randy both get 5's in my book! read more

After moving here I needed to find a Mazda service dealer. Chapman was close by so I brought my car here. The first time the service was great and they even gave me a loaner car without even having to ask. The second time I brought my car in they wanted to charge me $500+ for a new battery -- I promptly said no and got a battery from O'Reilly's. Then after leaving Chapman's from the service -- my parking break light keeps coming on. I brought it back to them and they said they fixed it but a day later the lights are coming back on. I brought my car there again and they said they fixed it but no -- lights are still on. Annoying and $700 later. The service guy is very friendly but somehow I feel like I am being ripped off. I will probably still take it there because it is very convenient (I took the car to a place in Scottsdale but it took forever and is not close). read more

Chapman Mazda - Waiting room - Car Dealers Near Me - Phoenix, Arizona

It was pretty much a bad sales experience and treated like you just don't matter because you are more trouble than you are worth. I called numerous times within the course of almost 2 weeks and heard NO call backs or any information at all about an application for purchase and trade in. The least the manager I spoke with could say Ya or Nay on the deal but I got nothing from him or the salesman I dealt with. Very poor customer attention and service. If something doesn't work then give the applicant a call and tell them. Oh, by the way- I gave them the service record of my trade in and still haven't gotten it back after numerous calls requesting it...... not impressed with the customer treatment read more

This is the Mazda dealer to go to hands down!!! I didn't buy my Mazda from Chapman Mazda I got it from cardinal way Mazda and that dealer treated me horribly after buying the car I look on google and saw the reviews sky rocketing on the Chapman mazda page so I gave them a chance since the very first oil change I have not been disappointed what's so ever their service team honestly gets my personal respect they are all great people who treat us customers as friends and family and big thank you to Wayne and Josh for always being great guys towards me 5 out of 5 here!! read more

Zach at Chapman Mazda has been nothing less than amazing! From response time, to patience, to knowledgeability, he made my car buying process a dream. He is genuine, kind, and not pushy in the slightest! He helped me find my dream car. 10/10 would recommend working with Zach for your next car purchase!! read more

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My CX-5 was for due for some "more than oil change" interval service. I was apprehensive because for such type of service, it is best to have a dealership perform it so as not to potentially risk a warranty problem later. Chapman service was totally up front with what needs done and what the service charges were. I showed up and the service team jumped right on it. My car was done in under 2 hours and the charge was $125 under the estimate. Totally satisfied with my experience there and absolutely will return to Chapman Maxda for future service needs. read more

Brandon Woods no longer works here but if you happen to read my review and work with him somewhere else. DON'T This review stays cause management was involved during my sale. Brandon should've never brought up leasing my vehicle. We walked in and stated we did NOT want to lease because of Mileage Limits and Dings etc. --Brandon: "We don't do that here" -- Yeah well Brandon failed to tell us that's ONLY if you continue to lease new 500$ a month Mazda vehicles every 3 years. Brandon failed to go over the entirety of the lease, the lease end options, so a 19 year old girl looking to get her first car was bamboozled out of 22,000$ and can only keep my vehicle if I pay another 20,000$. If I wasn't trusting (I was 19 years old and hadn't step foot in a dealership, Brandon was recommended by family) and had caught him on that fine print I wouldn't have walked out with my lease that day. Shame on Brandon Woods and Shame on this location. Edit: To the manager who commented: don't try to make me feel bad about documentation I shouldn't have been handed in the first place. As I stated in my review it is YOUR SALES PERSONS JOB to go over EVERY POINT of sale and I would've, SHOULD HAVE walked out. Unless it's money back in MY pocket I don't wanna hear it. read more

This is an update to my review two weeks ago when Chapman decided to cash a which I was told they wouldn't. the general manager, George, who fraudulently responded to my review without getting the facts, telling me that I didn't disclose information regarding the trade-in, )which I did indeed disclose). George told me my check would be available 10 days from the date it was deposited for feat I would stop payment on the check. that was last Friday. No call from Friday. No call from George Saturday. No call fro George Sunday. Today Monday, July 20 I had to call Mazda 4 times to find out when my check would be ready since it is now 14 days after the 10 days required to wait. Afyet further aggravation, the check can't be cut until 5 o'clock this afternoon. No customer service accommodation for a very, very very dissatisfied customer, I will repeat my claim, do not do business with Chapman Hyundai/Mazda. This is a very bad business. Very unprofessional. very unethical. Do not go through with the nightmare that I've had to go through. read more

Update (8/1/24) - Vehicle ended up being ALOT more expensive than was fair. I understand my wife not having good credit, history, and no income taxes yet, but it seems like we're paying for a luxury car now, $670 a month for a used 2021 CX-5. I wish I would've known would've done things differently. Now the old vehicle is gone, there's a chip in the new vehicle's windshield, and my wife already drove over 1,000 miles in it. I still appreciate the initial experience just feel something better could've been done in the end. Less 1 star to 4. Thank you. Original review (7/20/24?) - Great service by Arturo, Rob, and the team. They were super respectful to my Spanish-only speaking wife and I. We test drove 2 CX-5s with my wife going for the 2021 with more miles instead of the 2019 with the less miles. I would've done the 2019, but my wife liked how the 2021 drove and felt, plus the color. They gave us no hassle and actually helped us out letting us take the vehicle a little early. These guys are great and trustworthy. I suggest you check these guys out if you're in the market for another vehicle. Great prices too. Thank you. read more

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Was given an original estimate (morning of job) of $250 to replace the cushion in driver's seat with actual bill of over $900. No warning or even a courtesy contact about the higher amount just given the bill. Not a way to conduct business. read more

I am legitimately baffled at how slimy and predatory this dealership is. I am a 24 year old woman who knows quite a bit about cars. I called in to get an estimate on a water pump, struts, & timing belt replacement and received this insane quote. I asked why and they justified it saying that the labor is $190/hr. Wayne Weihofen, who I spoke with, also didn't include the diag estimate which would be $195 and doesn't even go to the cost of repairs. I audibly laughed out loud when opening this on my email. I would strongly discourage anyone from seeking any sort of car repairs here because this is disgusting to try and take advantage of people who seem like they don't know about labor costs & fair pricing. I drive a 2001 Mazda Miata for context and frequently repair and maintain it. I've been searching for a fair shop for years as predatory mechanics are basically impossible to avoid but this was so obscene and ridiculous, I feel inclined to warn others, especially young women, single moms, and anyone else who could be deemed as vulnerable. I would be beyond grateful to pay fair rates for quality work and cannot stay loyal to a mechanic because they consistently try to screw me over. It's a shitty business practice and unethical. They'll lose money over time acting like this anyways. No wonder car dealerships get such a bad rep. I'm going to an independent certified mechanic and I'm not looking back. I'm highly connected in the car scene as well, specially the Miata and Mazda scene since I go to car meets and race. I will tell every single person I meet, especially women, about this interaction. I am legitimately sick and disgusted by this. When you keep fucking with people, you'll eventually mess with the wrong person. When I purchase a new car, I will also avoid this place like the plague. I work in sales and can discern when pricing is ridiculously off but this is next level. Disgusting business practices. read more

Chapman Mazda - Car Dealers Near Me - Phoenix, Arizona

Hey y'all I have to say that I went to Chapman Mazda because of the reviews. I had the most thorough, knowledgeable, caring and kind service manager named Bruce. He answered my questions and provided options in order of most important to take care of. I will definitely be keeping Chapman Mazda as my go to auto service. THANK YOU EVER SO MUCH BRUCE!!! read more

Went to another Mazda dealer first and nobody was interested in helping us. We then tried Chapman Mazda. From the moment we opened our car doors we were greeted by a salesman and the sales manager. Luigi and Dave were great. Showed us everything we were interested in seeing. Took plenty of time to answer all our questions. There was no pressure. Our first stop for our next car will be Chapman Mazda. read more

We recently took in my 2017 CX-5 for service to a different dealer. They quoted us $3800 for things that the car didn't even need to be serviced, so I went to this dealership that I had had a good working relationship with in the past. Wayne is my favorite advisor, there's no BS and he helps me get what I need at a decent price every time. Half of the things that the other dealership said we needed were not true and the things that we needed for the car the cost came close to $1800 which saved us a couple thousand dollars. I'm thankful for an honest dealership that takes genuine good care of their customers and doesn't BS their way for more pay. Will be returning shortly to have our CX nine serviced as well through them. Thanks Wayne and Chapman Mazda! read more

Great to work with Nick, Gabriel and Amir. They all worked hard at getting us the right vehicle and price. Amir was amazing and really helped us with the financing. Great team will definitely recommend Chapman as well a Nick , Gabriel and Amir really made a great experience out of this purchase. read more

Very rude service advisor named Bruce pretty much told me to f off and go take my brand new car back to the dealer i bought it from to have the rattle concern delt with. A very poor and impolite way to treat a customer Go somewhere else for service if Bruce is the only available advisor. I understand its a common warranty concern that may be annoying to see come in so often, but who talks to a customer like that? If youre THAT unhappy with your job sir that you have to take it out on innocent customers, then maybe its time to retire... Someone needs to put this man in check. The only reason i didnt leave one star is for the other service advisor Wayne that ive met here before bringing in my other car for service. He was very kind and understanding with my concerns and has always been polite and communicative. read more

General Manager George Salman and Service Manager Justin Lenocker are dismissive to issues the dealership created. Upon purchasing my car in April 2025 Chapman replaced the windshield due to damages from previous owner. The windshield was installed incorrectly and leaked underneath the dash for months causing $8,000 in damages. I have had to take my car to the service center at least 5 times before they finally fixed this issue. This also included a second repair to my windshield that was done incorrectly again and continued to leak. The third time the windshield was replaced my car was disrespected and I ended up have more damage to the windshield out of pure negligence. Chapman is dragging their feet to replace my windshield the correctly. None of these damages are caused by me, but I am currently left in a worse position then when I started. I went to George hoping for some resolution but was dismissed and not given any respect for these issues his dealership caused. This was also after he didn't show up for our meeting and I had to hunt him down on the other side of the dealership. Rude, disrespectful, and avoidant. read more

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If I could give a negative rating I would. This is the worst experience I have ever had at a car dealership. We went in knowing the car we wanted. It was a CPO Mazda 3. The prices they have listed on the site are less window tint, etc...so don't trust that price because they add to it when you go in. First Saturday went in and said we would be back the following week. Went back the following week to pay for it in full, no financing and it took over 6 hours!!! they are the absolute worst. Not to mention we were offered a "glass" of water because the owner is to cheap to buy bottles for the customer. Don't trust the reviews because they offer you 2 free oil changes to give a 5 star review. They gave us $500 for our trade in and it is now listed for over $9K online . It broke down before we made it there and we had it towed in. Now they have fixed whatever it was and listed it for $8500 over what they gave us. Buyer beware!!! If my Son wasn't so set on the 2025 I would have taken an uber to the next closest Mazda (who by the way had excellent customer service but not the car we wanted). I could go on and on but I think I've said enough. The contract guy Steve was the most professional and we ended up buying an extended warranty from him even though this dealership is awful. IF you are buying a new car and they don't have a pre owned you can't find or want anywhere else save yourself some headache and go elsewhere. read more

Took my CX5 in for the 30,000 mile service. Our contact was Wayne who was great. Courteous and informative. Gave me an accurate estimate of both time and price and gave us a loaner car for the day. He kept us informed as the work progressed and called us as soon as the car was ready. When we picked it up everything was as promised. And the car had been washed. A good experience. read more

I lease a new Mazda every 2 years and always enjoy returning to the Chapman team made it quick and easy thank you

Paola Navarro was our salesperson and she was outstanding! Patient, very knowledgeable and never pushy! Thank you Paola, for getting me into a new (to me) Mazda with all the "bells and whistles"!! read more

Bruce in the service department was professional and a great communicator. I have a great deal of confidence in the service department at Chapmen Mazda. read more

Quick efficient service on a 2024 Mazda CX-50. Josh was very professional and helpful!

Josh at Chapman Mazda did an absolutely fantastic job. And the car looks and drives great.

Bruce in service is always great to work with. Great dealership , I've always been treated well there read more

This is my 6th Mazda (2025 CX5 Carbon Edition) and the 2nd I purchased from Chapman. They were quick to respond by email and text. I was unable to come in for a couple of days. The color I wanted (Rhodium Metallic White w/ Black Leather) was hard to find in town. They got the exact car I wanted, beat every other dealers' price and got me in and out in about an hour, including test drive. Rob and Mike were great to deal with! read more

My service provider got my oil change done quickly and even took my car for a car wash while I was on my way back to pick it up. He always goes above and beyond! Thank you! read more

I love my Mazda 3 hatchback. And I love the quality of service I receive from Chapman Mazda read more

The service at Chapman Mazda is awsome! My car was finished in under three hours, and pick-up and drop-off were fast and easy! They are the best! read more

nobody likes being lied to, especially to their face. Sold me 8 years of "pay for nothing" then hit me up for $100+ oil change... your word salad reply does not excuse what I was told when buying. read more

I brought my car in Saturday morning for a rubbing sound in the brakes (which they replaced just a few months ago) and the check engine light that has come on a few times intermittently. They asked if I'm dropping it off or waiting. I said I'll wait to find out what's wrong with it. He said it's a minimum 1-2 hours because the techs that work on Saturdays are not as experienced so it takes longer. So what he basically said is you get inferior work on your car if you come in on Saturdays. Good to know!! What are working people supposed to do if you work M-F? Do I have to take a day off work to get my car looked at? And then they usually want to keep it 24 hours so youre looking at multiple days off. And if you can't take off work how do you get to and from work? Uber and Lyft are options of course, but then you have that expense on top of the repairs. The only reason I'm giving any stars is because Bruce was very nice and the service tech quickly diagnosed it was brake dust and resolved the issue. read more

We've been Chapman Mazda customers for several years. Our car was serviced by Bruce and Loren a couple of weeks ago, and, once again, the service was magnificent. Bruce Farr, the service manager anticipated and attended to all our needs to keep our classic MX-5 roadworthy, safe, and beautiful. Loren performed the brake replacement and inspection items professionally and efficiently. I was impressed with the video Loren made of the inspection; a great personal touch allowing me to see everything needing attention. We give the highest recommendation to Chapman Mazda. Rex and Annetta Rhinesmith read more

Wonderful experience with Nick Nicholas buying my new Mazda! Very knowledgeable and helpful. Easiest buying experience yet! Go see him if you are interested in buying a car. You won't be disappointed! If you need service on your vehicle, go see Wayne. He is always very helpful. I have been buying and taking my cars to Chapman Mazda for over 17 years. The service is always great! read more

What an EXCELLENT car-buying experience!! My first time purchasing a car on my own couldn't have been better. Bill, Rob, and Amir made me feel respected and valued. My concerns were all addressed and they went out of their way to find a vehicle that fit my needs and wallet. You want these gentlemen on your car-buying team!! A true blessing!! read more

Easiest car buying experience I've ever had. Everyone was great. I worked with Tim, Shea and Amir. Great car, great price, great team!

Great experience at Chapman. They were straightforward and made me feel like I was more than just a sale. Mike, Nick, and Amir were great to deal with. Highly recommend this dealer. read more

Great experience dealing with Nick, Mike, and Amir. These guys are all laid back and easy going and made this a pleasant experience. Mike and Nick followed up multiple times to make sure all was well with the transaction. I am happy to be a part of the Mazda family. read more

I recommend avoiding Chapman Mazda and Amir Fallahi. Amir Fallahi was our finance manager. He is dishonest, condescending, rude and told us he was in a bad mood the moment we went in his office. He added things onto our contract and said they were included or would cost us nothing. Should've known better! When I got home I found out the truth reading through the contract and when I contacted the company to cancel the warranty they said they never received the money or contract. Weird. Still waiting for Amir to send it over to them after 3 weeks....commissions must kill a conscience. read more

What a great experience! Ask for Minh, best customer service I ever had! Pleasant experience and would recommen! read more

My service rep Bruce is 100% committed to providing great customer service. Great communication. My car was super clean after as well.