Super easy, super fast, zero issues at all. BMW on camelback has a special group of guys over there

Brought my BMW in for maintenance and had a great experience. Everyone I spoke with was very professional and helpful.

I worked with Cooper and Sal and had great service. Sal never gave up trying to get me the best deal until the end and wasn't pushy nor salesy with me - very upfront which I appreciated...and truly entertaining to boot. Cooper worked so hard late into the night to get everything ready way past closing while maintaining the most pleasant and sweet demeanor the whole time. I'd work with them again anytime. read more

Shout out and a huge standing applause I continue to return to this dealership because of the exceptional service I receive every time, and a huge part of that is Josh. He consistently delivers the highest level of customer care and professionalism, and he is absolutely the reason I keep coming back. In my opinion, he is management material and sets the standard for what great service should look like. On my most recent visit, Josh had already left for the day, but Talin stepped in and took outstanding care of me. The transition was seamless, and I felt just as valued and supported. Nick made the checkout process easy and efficient, and Kadence greeted me when I arrived with such enthusiasm and warmth that I felt like a celebrity walking through the door. My vehicle is older now, but this team still treats me as if I purchased it yesterday. That level of care and attention is rare these days and speaks volumes about the culture of this dealership. The entire service department is honest, transparent about needed repairs, and provides competitive estimates without any pressure. What really stands out is that Josh even followed up after my service appointment to make sure everything went well. That kind of commitment to customers is why he has earned my trust and loyalty. This has to be one of the best service departments in Arizona. Josh, Talin, Nick, and Kadence were all outstanding, and the entire team deserves recognition for the incredible experience they provide. Kudos to everyone involved you've built something special here! Thank you all. I'll see you in another 7yrs to purchase my flying saucer which will be in by then, at the flying rate of change that's amongst us humans. read more

Each time I go to BMW on camelback Ricardo my service advisor takes great care of me . He makes sure I know what's going on at all times. He even got me a loaner once in blue because he knows I have a blue suv , that was cool for him to think of that detail . Thank you read more

Chapman BMW on Camelback - Car Dealers Near Me - Phoenix, Arizona

My honest review The folks at Chapman BMW on camelback are amazing. Who knew car buying would be fun and stress free. No really! Of all the other car buying trips my husband and I have ever made - they are no where near what we experienced at Chapman Camelback BMW. Stellar! A friend shared with me her amazing customer experience with Sal! He's nothing short of fantastic! The level of care, attention and humor. Sal is invaluable. And then there was Aaron K who also had a good sense of humor and patience to help me with my Sirius XM issues and of course our salesman Jonathan who was great and also had a good sense of humor. Do you see how humor is everything here! We could not be more pleased to be a part of the family at Chapman BMW Camelback. I will sing their praises from way up high...or as high as my 5'2 stature will get me! Melissa read more

Went in just for a quick peek at their pre owned X3's and amazingly closed on a deal an hour or so later, just before they closed on Saturday, May 30. Perry Taylor was our salesman and he did an excellent job. The Phytonic Blue Metallic was a perfect color for me and Cognac Interior was just as amazing. Probably the smoothest deal ever on a car, though it helped greatly in that it was a cash transaction. read more

Chapman BMW on Camelback - Car Dealers Near Me - Phoenix, Arizona

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Mike was excellent a breeze to work with! Chapman BMW is great, bot 35 cars from them (no kidding!) read more

Always great service at chapman-bmw-on-camelback. The team in parts were excellent as was Taylor in service. Keep up the good work guys.

Ricardo is the best. He was very honest advising me on the services and plan I should consider. Sometimes it can feel like you're being sold instead of informed on what you should prioritize and consider. I'm glad I met Ricardo. I feel more comfortable and confident he's got my best interest. I hope God continues to bless him. He's an asset! read more

Absolutely 5 star service! Nick Rempel is just awesome...and such a hard worker!!!! Loved the video also!!! Just totally happy!

Chapman BMW, Alejandro, the absolute best car buying experience yet. I've bought more cars than I can count and these guys nailed it. Professional, knowledgeable, and of course, a BMW! I highly recommend Alejandro and Chapman BMW. You won't be disappointed. read more

Chapman BMW on Camelback - 2026 X5 M60i - Car Dealers Near Me - Phoenix, Arizona

Always great service at Chapman BMW. Great customer service. I highly recommend this BMW dealership and service center. Rose read more

I highly recommend using Sam Lemus as your service advisor. He is very knowledgeable, efficient, and always very communicative throughout my service visits. Thanks Sam! read more

The three star rating is the average of one star for the service department and five stars for advisor Ricardo Garcia. If I ever own another BMW, and that's a big if, I'd use them strictly for warranty work since they are conveniently located to me and you can force them to fix problems under warranty. I've owned 5 BMWs and I'm half an inch away from being done with the brand. There are way too many brands out there to be jerked around by incompetent service departments. Ricardo is an excellent advisor and was recently able to get a problem fixed for me that had my usual advisor and the rest of the department stumped. He's an excellent communicator and advisor. Other than Ricardo I wouldn't touch these guys with a 10' pole. The moment the warranty expires head to a shop like Pitstop on 7th Avenue and ask for Angel who actually knows how to fix cars. read more

Brought my m5CS in to check on a few noises and the team took care of me like family. Mike in service was great and I will be bringing back all my cars to Chapman BMW on camelback after my very positive experience. 10/10. read more

Chapman BMW on Camelback - Car Dealers Near Me - Phoenix, Arizona

I received professional and seamless customer service. Aaron assured my vehicle's service information was clear and concise.

I've worked with Steve Murphy for years and he is the best representation of BMW. Not only is Steve super knowledgeable, but he is also really great at finding exactly what you want, with the deal you want it at. I live in Chandler, right next to Chapman Chandler, but still go all the way to this location specifically to work with Steve. He will deliver the highest level of service every single time. This was my second personal BMW purchase from Steve and somehow this experience was better than the last. I am elated with my new purchase! read more

I have been very blessed to have many BMWs experiences in my life. My first BMW was a 323 Coupe, then a X3, 550i, X5 Diesel and now a X5M60i. With all of these cars over the years, I have come across many Service Advisors. But none of them went above and beyond like Mitch Timothy has done. I recently purchased a 24 X5 M60i outside of Chapman and noticed some wear and tear that should not have been there for a car less than 3000 miles. I could see the airbag outline on the driver's side dash as well as some coils on the heated center console arm rests. Every time I went into the car, it really bothered me and was very frustrated. So I decided to go down to Chapman where I was servicing my cars over the years and asked to speak to a Manager about it. By luck, Mitch was coming outside and asked if I needed assistance. I said I wanted to talk to a Manager because this shouldn't be happening with a new car. He immediately said "oh you are seeing the coils on the console"? Yeah it is a non issue and we will do our best to get it replaced. I said well the dashboard shouldn't be doing this and he was truthful and said it is a 50/50 shot to get that replaced but willing to do so. I said can you be my Service Advisor because no one has even gone as far as that. And then Mitch took over. He kept me in the loop the entire process via text and calls. Told me I was approved for a new dash also. There was one minor part on back order so kept the loaner for a week or so but I didn't mind at all. Mitch is a true asset to Chapman BMW on Camelback and BMW North America. He understands what true customer service is and not just talk. He is a pleasure to work with and want to say thank you for making my car whole again. read more

For many years, I was using Arrowhead BMW with my previous car. Chapman BMW as far exceeded my expectations in service and in price. The staff bends over backwards to make you feel like a valued customer. read more

2/27/2026 I recently took my vehicle in for an alignment at Chapman BMW on Camelback, and I had an excellent experience from start to finish. Nick Rempel was my service representative, and he was friendly, knowledgeable, and efficient in getting my vehicle checked in and maintenance started right away. During the multi-point inspection, the technician identified an issue that could have become a larger problem if left unaddressed. I truly appreciated that it was caught early. Nick took the time to clearly explain the concern and provided a detailed quote--without any high-pressure sales tactics. Since the repair was not urgent, he helped me schedule the service for the following week. I'll be using my extended warranty company for the repair, and Nick is very experienced and knowledgeable in working with extended warranty providers, which gave me additional confidence in the process. Overall, I had a great experience at Chapman BMW. They have earned my trust, and they will be my preferred service dealer moving forward. I also appreciate that they do not charge a 3% fee for credit card payments like some other BMW locations. *****Highly recommend Chapman BMW on Camelback and Nick Rempel! read more

Always courteous and professional. They were great and service was flawless. I've been coming here over 20 years.

Friendly, professional service. Aaron Baez always explains what repairs are needed in a way that I can understand.

A huge shout out to David N. who went beyond and above from the start of our discussion to the finish line to even picking me up to take me to the dealership. In the midst of a move,and the understanding that I wanted to do this all online and SMS, they did it. David actually was the one, and he was the one who reached out. Smooth and easy. The way it should be. All the time. read more

Everything went well from my initial phone conversation with Perry through the entire process. It has been a while since i've purchased a car so I was prepared for the "worst". Boy was I wrong. All my questions were answered and I was treated with respect and courtesy. Kudos to Sergio the electronics wiz kid who showed me how to use the many gadgets on the i3. Wayne in finance made the closing painless. I recommend ChapmanBMW on Camelback to anyone looking for a new or used vehicle. Cory O read more

Mitch has always taken greate care of me and my car. I just had a normal service completed and he explaind everythign to me in advance and made sure I understood what was invloved. Great People - Grate Service! read more

We were met by Cooper Bishop, late on Saturday night our salesperson. Cooper was incredible. 10 stars for Cooper . We were purchasing 2 cars , and he was fantastic. He went out of his way with the process , kind , patient, so helpful, sweet explained everything, answered every question , went thru the whole car to show how everything worked , set up our phones , seats , radio etc . Nothing was to much for him . It was such a treat to work with Cooper , made the process seamless . He was fabulous and would recommend Cooper , to family and friends . He definitely knew his stuff . Kudos to Cooper . We also worked with Sal Cucco , internet sales , he also was wonderful to work with , he made sure the deals worked for us and they did , very personable and made the process so easy for us . Great personality and that made the long process very easy and fun . Kudos to Sal . Wayne Reese was the finance manger , last person to see at the end of a long night , he was easy to work with , explained everything and very kind and personable . Kudos to Wayne . It was a really nice experience and appreciated everyone for all there hard work . read more

Nick was amazing and went above and beyond taking care of my vehicle!! My car was picked up and dropped off by 2 wonderful drivers as well. Very pleased with service! read more

Mike was very professional, helpful, and kept me updated throughout the service process. Everything was handled smoothly and on time. I'm very satisfied with my experience read more

If you are looking to get a great deal ask for Miles. I had been trying to get a X5 for months and I had no luck in other dealers. When I arrived to Chapman I was a little scared that I would have to deal with pushy salesman and tons of different calls and text from different numbers like other dealers do. This was not the case in this location. From the moment I got in Miles helped me customize the perfect X5 model for me. I took one model for a drive test and I immediately knew this was the best car for me. I did not made the purchase that day since I wasn't ready to make the decision. I took the entire weekend to do research on the car and making sure it was the right fit for me. The entire time I was asking questions and I got every response I needed from Miles. In other dealers I would get 4 different people calling me from different numbers and saying different things. This is why I'm so impressed with Chapman. After I finally decided to go for the X5 with premium package I let him know which one I wanted and he found the perfect one for me in 1 day. I made clear I wanted to have a good quote before heading to the dealer and that I did not wanted any surprises. They delivered. I ended up taking home a gorgeous brand new X5 with a beautiful interior just like I wanted. I finally have my dream car thanks to them. I drove to the dealer on my other car and they did the favor to drive it back home for me so I could enjoy my new car. I'm definitely sending all my friends to this location. read more

Chapman BMW on Camelback - Car Dealers Near Me - Phoenix, Arizona

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Went to pick up my car today at 5:45 pm. I had a coupon I received in the mail for $50 off of any service. I presented the coupon after I was given the invoice. I was told the discount can't be applied because the service has been invoiced. (Never heard of this in all my years of having my vehicle serviced at the dealership.) Annoyed, I said okay I'll come back tomorrow since it can't be done now. I live close by so coming back isn't that big of an issue but its an inconvenience. Then the guy says he will ask someone who has been there longer than him because there aren't any managers there. He comes back and tells me to come back tomorrow. I initially didn't want to return to this location for service because the last time I did, I was inappropriately charged for a loaner vehicle. I only discovered this after calling another location for service, where they told me they never charge for loaner vehicles. If the policy has changed in the last 2 1/2 years, I wouldn't know because I haven't needed one since then. Overall, tomorrow will be the last time I'm going to this location for service. *The guy who helped me is white tall thin and bald with a horseshoe hair pattern. Hopefully he's the only one who fits this description. On my way to pick up my vehicle. Before arriving I texted the advisor and asked for the coupon to be applied before I get there so I wouldn't have to deal with waiting. I was told it would be taken care of. I look at the invoice only a discount of $44.99 was applied. I tell the advisor $50 is to be applied and they respond with "It also says you have to present at time of write up. I won't charge you over $299.95 here when you pickup". Lol just shitty service all around. read more

Arrived for service, greeted at car immediately, told to go to lobby, got a hot chocolate and within 2 minutes of sitting down my service advisor came started the intake process and arranged a loaner to drive back home while they took care of my car. I did not leave my seat, Alan my service advisor did all the back and forth. I received a call after my car was inspected and I had two issues with details and how much it would cost. Alan was clear in his responses with my questions. Alan even managed to a discount in the price. Alan was great! I picked my car and left Chapman BMW, a happy and satisfied customer read more

Dylan was amazing and really got us what we wanted and for the right price! Miles also helped with wrapping up the deal to put out search to an end! I would recommend everyone to go! read more

Samuel is a so professional and personable. He takes care to listen and take care of the details. I trust his judgment and appreciate the team at Chapman that take care of my vehicle. read more

Chapman BMW on Camelback - Car Dealers Near Me - Phoenix, Arizona

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Had an issue with an annoying rattle in the rear of my year old BMW that another dealer had looked at 6 months ago and could not find. It was intermittent, so it was hard to pin down. The shop foreman and I went out for a ride and I was able to reproduce the noise. He said he thought there was a service bulletin that described what we heard. They took it in and ordered the required parts and it was done in 2 days. The noise is gone after a year! Aaron was informative and even when he was off, they contacted me with updates. Great service and communication. read more

Guys that meet you at intake - great/friendly Mike D - person overseeing car maintenance work - very pleasant, friendly, helpful in making it all happen. If I have further car issues, he is my go to guy! read more

I've been going to Chapman BMW On Camelback since I bought my BMW there 3 years ago. Sam Lemus kept me informed he's my service advisor and how my oil change was going and maintenance and service that should be done in the future. I would absolutely send people to this dealership and the service department. read more

I ultimately love my car and am happy with my purchase, but the buying experience itself was stressful and disappointing enough that I would not return or recommend this dealership. The sales process felt unnecessarily pushy from the start. I was repeatedly asked to sign every negotiation worksheet, and at one point was told I was "in a deal," which caused genuine panic. This was never explained upfront and felt misleading and high-pressure rather than transparent. I've purchased multiple vehicles before and have never experienced this approach. During negotiations, my trade-in keys were taken and not returned while discussions were ongoing, which made me uncomfortable and added to the pressure of the situation. That should not happen before a deal is finalized. After agreeing to terms, I was told the vehicle would be fully detailed and filled with gas. Unfortunately, only the exterior was washed, the interior was still dusty and clearly not properly detailed, and the vehicle was not filled with gas as promised. I also waited an additional 15-20 minutes just to have the vehicles brought around so I could transfer my belongings. Additionally, the vehicle shows approximately 60% oil life remaining, which suggests it was not serviced prior to delivery. This raised concerns about whether the vehicle was actually inspected or prepared between trade-in and sale, especially given the price point. While the numbers ultimately worked out and I do love the vehicle itself, the overall experience felt rushed, disorganized, and overly aggressive. Buying a car should feel professional and respectful, not stressful and confusing. I'm happy with my car, but I would not do business here again. read more

Justin P was an amazing sales rep. He's super chill, knows everything about BMW cars ( performance, specs, technology) and very transparent. Highly recommended. I bought a 2026 M440i convertible. This is my 7th BMW, the past few from Chapman on Camelback. read more

Josh Sellers has been my advisor for several years now and I've found him to me both honest and thorough. He goes above and beyond to offer a great experience even when you're there because you need service and much rather be somewhere else. I've trusted him with several vehicles now and see no reason to go elsewhere. Highly recommend. read more