I just leased my 2026 X5 from Josh Ackerman. Josh is professional and very knowledgeable with all the BMW models. He took the time to ask me the proper questions to help guide me to the perfect vehicle for my needs. This is the third time he's helped my family and I and I look forward to working with him again in the future. I also wanted to thank Steve the GM for always treating me with kindness and respect. Outstanding dealership with AMAZING customer service read more

BMW North Scottsdale - Car Dealers Near Me - Phoenix, Arizona

I can't recommend BMW North Scottsdale enough, especially Mike! I spent over 3 months searching for my next car and visited or spoke with 15+ dealerships along the way. At first, I was set on getting a BMW X3, but as I continued my research, I kept going back and forth on the model year and my options. After a lot of searching and comparing, I finally realized the 2025 BMW X1 was the perfect fit for me. Once I narrowed down exactly what I wanted, the challenge became finding a Certified Pre-Owned 2025 X1 in a very specific color combination. It truly felt like finding a needle in a haystack. From day one, Mike went above and beyond to help me. He listened to exactly what I wanted, never pressured me into settling for something else, and spent so much time searching inventory, answering my questions, and keeping me updated. He was responsive, honest, knowledgeable, and genuinely cared more about helping me find the right vehicle than simply making a sale. In the end, I purchased from another dealership because they happened to have the exact color I had been searching for. That decision had nothing to do with the service I received--it simply came down to inventory. If BMW North Scottsdale had that same vehicle, I would have bought it there without hesitation. Even though I didn't purchase my BMW from them, the exceptional customer service Mike provided left such a positive impression that I'll be bringing my vehicle to BMW North Scottsdale for all of my service and maintenance. They've absolutely earned my trust. Buying a car can be overwhelming, but Mike made the entire process enjoyable and stress-free. Out of every dealership I worked with during my search, this was by far the best experience. His professionalism, patience, and genuine commitment to finding the right car--not just making a sale--are exactly what every car buyer hopes to find. If you're shopping for a BMW, do yourself a favor and ask for Mike. Thank you again for going above and beyond--I truly appreciate everything you did! read more

I purchased a used BMW several months ago from CarMax and brought it in to BMW North Scottsdale for an independent inspection. That was my first introduction to Eric R. as my service advisor, and he immediately made a great impression. The technician identified a few issues that needed attention, and instead of pushing to keep all the work in-house, Eric actually recommended I contact CarMax first to see if they would cover some of the repairs since I had just purchased the vehicle. That level of honesty and customer-first service was a welcome surprise. And to CarMax's credit, they did address some of the issues. For the remaining items, BMW North Scottsdale handled the repairs and did an outstanding job. Most recently, I needed to replace my windshield and already had a service appointment scheduled. I reached out to Eric to see if BMW North Scottsdale handled windshield replacements. While they don't, he gave me the contact information for Penske Rapid Repair and even suggested coordinating both appointments together to save me time. Unfortunately I couldn't make the timing work, but my service visit still went smoothly from start to finish. I usually wait at the dealership while my car is being serviced because the amenities are excellent. The downstairs waiting area has two coffee machines, snacks, free Wi-Fi, large TVs, plenty of tables, and comfortable seating. Upstairs there's another coffee machine and smaller waiting area, plus it's fun walking around the showroom checking out all the cars--especially the M and M Sport models upstairs. Even the parts department is worth browsing because it's stocked with BMW merch. One of my favorite things about their service department is the inspection video the technician sends showing exactly what they found on the vehicle. Eric also always takes the time to review the inspection results with me, including estimates for recommended maintenance, and he's great about answering follow-up questions honestly--especially when I ask whether something needs immediate attention or can wait. I also appreciate that most communication, including payment, is handled through text which makes the entire process incredibly convenient. Overall, this has consistently been one of the best dealership service experiences I've had, and it's the reason I continue bringing my car back to BMW North Scottsdale. read more

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My husband is a current BMW owner. When my lease on my MBZ was coming due, we decided to look at a BMW for me. We were happy to see that Rick Lyons, the sales associate who helped my husband purchase his car a couple years was working the day we were looking for mine. From the first day, Rick worked so diligently with us to build just the right sporty vehicle and coordinate its production and delivery with the most beneficial timing of the lease return of our MBZ. Rick always kept us in the loop...we never had to wonder where we were in the process. Pickup day was fun. My new car had a big red bow on it and Rick stealthily recorded videos as I was working with the Genius learning the ins and outs of my beautiful new car. We enjoyed getting to know Rick and he was always available to answer any questions I had. Our experience with Rick excelled in all categories...10's across the board. Thanks Rick!!!!! read more

BMW North Scottsdale - Car Dealers Near Me - Phoenix, Arizona

DO NOT BUY OR SERVICE YOUR CAR HERE! I returned a lease and had worked on a deal to lease a new 2026 iX. There were delays in delivery because the car was being used as a loaner by the dealership. When it was delivered, and I got it home, I discovered a large amount of cat urine feces in the back compartment of the vehicle that had dripped down through the carpeting and hatch into the lower compartment. I brought this to the attention of the dealership who elected to replace the affected parts. I went for delivery again and they had replaced part of the affected parts. However, the deeper compartments were still soaked and stained with cat urine and feces. Again they took the vehicle back and replaced the affected plastic parts and (I'm assuming) cleaned the carpeting I took delivery again only to notice that the pungent odor of urine was still present in the vehicle. Additionally, less than 24 hours later, the right front tire went flat. I returned the car to the dealership again and they put air in the tire and told me to return if it loses air again. I've asked to get into a different IX which they told me was not possible. I asked to get into a different vehicle which they offered only a high mile loaner five series vehicle. They are dragging their feet and not taking return of the vehicle. I will have to go to the state and possibly sue because of the clear violation of the law when it comes to selling and leasing new vehicles and it's a huge headache. Although the car appears new in every way, I can't describe how disgusting the odor is, especially from the air conditioner. Most of the staff is completely unconcerned with what has gone on and have even tried to somehow pin it on me! I own no pets and I'm allergic to cats. I had the car for less than 20 minutes before I found the dried urine and feces in the vehicle. Less than 18 hours (and 3 miles of city driving) for the tire to go flat. I have bought from the Penske group for over 25 years and they have lost a customer for good! I recommend that you steer clear of this and any other Penske dealership. read more

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Awesome sales experience with Tyler, even had a grand presentation once docs were signed. Easy peasey 123 read more

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Eric was outstanding. He provided excellent communication from the moment I scheduled an appointment to have my car serviced, updated me with issues that were found during the multi point inspection, and followed up until my car was ready to be picked up. If you are looking for a service advisor that is up front and communicates issues, Eric is your guy. Also, the technician who completed all the work on my vehicle provided a thorough video explaining what he'd found and what the fixes he recommended were. Great team win. read more

I have been a frequent customer at this BMW location for the last 3 years. Keegan is my service advisor and she's the best! From the moment you meet her to drop off your car to pick up is 10/10. She explains everything and is attentive, follows up with you through each step. This location is clean, the waiting area is always stocked up with tea and snacks. Every single person working here always has a smile on their face. btw there's a sign on the entrance window that says check in on Yelp for a free gift no one knew what I was talking about in regards to that. read more

We had a very pleasant experience with Chris. He took care of us through the entire purchase of our son's BMW, even when some changes were made, he made sure everything was handled. Adnane in finance was helpful and kind too. I appreciate Chris honesty when there was a question we asked and he did not have the answer, he would look into it and get back to us promptly. I have to say between the service department, finance department and the sales department, I had a very pleasant experience at North Scottsdale BMW. I strongly recommend them for your BMW needs. read more

BMW North Scottsdale - BMW - Car Dealers Near Me - Phoenix, Arizona

I pulled up for a carwash and to browse this dealership since I've never been to this location. This entire section of autos changed up a little and have added new dealerships. One of the many awesome perks about bmw dealerships are the free car washes!! I have a membership for carwashes elsewhere, but since I was in the area, I stopped to get one and to browse the latest vehicles. Upon my browsing indoors, at the new model vehicles that came out, the lovely Belynda was the first one to greet me and offer assistance. If you know me, you know that I'm a sucker for cars and known to go in and come out with a brand new one from the show room floors or to order them before the first model comes out... thankfully this time, I immediately told her, no need for help. Lol I only wanted to browse!!! Then comes, awesome Donnell Wilson words eyes got big, knowing that coming across me, was probably like coming across a good credit gold mine and he was getting me ready to drive out of the show room again . No sir/Ma'am, I am not ready to change or move up in vehicles just yet. I stayed strong for once and told Donell that he's my new sales guy if I am ready for a vehicle in the future . I'm going to enjoy no payments for a while before jumping again, and also wait for things to get better in the economy. Thanks for awesome customer service guys!! These 2 deserve raises and 6 months off with extra pay, on top of commissions. There's plenty of vehicles to see and to fantasize about( like I did (for the ones I can't afford currently) so, if you are in search of a vehicle I recommend going to see Donnell Wilson since Belynda doesn't sell, but will connect you to a sales person. Donnell is an Awesome human and very personable. The others weren't as friendly as these 2 were!! In fact, the others didn't even speak nor did they, have any customers at their desk, some sales humans were twirling their fingers not even walking around trying to gain customers who were browsing the floor, as well as, outside. Perhaps things changed and they aren't in need for customers but in my opinion all sales humans should be at least surfing indoor and outdoor lots to greet customers no matter what!! Bmw expectations of staff must have changed!! OMG and then, to not have bottled water in any of the coolers were also very noticeable... and tacky!! Although they have a water machine ...come on guys... the money that BMW MAKES you'd think, bottled water would still be optional and provided. Who wants to walk around with open cups of water, with no lids and no straws!! ‍ ‍ Those vehicles these days are not cheap!!! BMW has already gotten rid of the fancy yearly parties... and now the bottled water!!! ‍ UNACCEPTABLE in 2025!! You should have a robot walking around passing out water and donuts with these prices!! Anyway, please GO SEE BELYNDA AND DONELLE and tell them that I sent ya :) read more

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I had an outstanding experience at BMW of North Scottsdale thanks to Tyler and Bill. From the moment I arrived, Tyler set the tone with his authenticity and transparency. He earned my trust quickly by focusing on what mattered to me and guiding me through each decision with clarity and patience. He never pushed. He advised. The entire process felt thoughtful and personalized, and I am thrilled with my new BMW. Bill in finance also deserves recognition. He listened carefully, explained everything clearly, and made the final steps of the purchase smooth and collaborative. No pressure and no surprises. Just professionalism and respect. Tyler and Bill created a first class buying experience that exceeded my expectations. read more

Sadly I had to have my car towed to BMW North Scottsdale. I don't look forward to working with the dealerships just because they tend to be a little more difficult and expensive. Not with this place! I wasn't there when my car was dropped off but I did receive a text letting me know it was received. I went to the dealership later that day to pick up a loaner vehicle and was in and out in under 10 minutes. After inspecting my car, Scott K sent me a very detailed video and checklist going over items that should be taken care of immediately, items that should be taken care of soon and items that were good. Scott also sent me that same list with cost estimates. The majority of communication between the dealership and I was done via text message which I greatly appreciate! My car was ready within the promised time frame and actually below what I was originally quoted. Picking up my car and returning the loaner was pain free and again, in and out within 10 minutes. read more

Incredibly impressed as always with the level of service I received. Huge shoutout to my service advisor, Keegan, who was absolutely awesome with communication throughout the entire process, keeping me updated every step of the way. read more

Well we were lied to multiple times along the way during our vehicle deal. I blame myself for not being more diligent but would like to warn people that this dealer is not to be trusted. read more

This is the third car I have purchased from this dealership, and it may be the last. Over the past 10 years, the experience has declined to the point where it feels more like a basic, non-luxury dealership. They do not even offer bottled water to customers, and if you are transferring belongings from your old car to your new one, do not expect more than a Fry's grocery bag. I understand that customer loyalty does not mean much anymore, but it was still disappointing to feel nickel-and-dimed throughout the process. The initial trade-in offer was so low that I almost walked out. They also fixated on a tiny windshield crack on my trade-in, repeatedly insisting I file an insurance claim or pay out of pocket to replace it. This is hardly my first car purchase. I spent years in the automotive industry, and my grandfather owned a dealership for 40 years, so I understand how the business works. And if a dealership truly cares about its clients and their experience, it should not operate this way. To be fair, my salesperson was very nice and seemed like a genuinely good employee so I have no complaints about him personally. My frustration is with how the dealership itself is being run. I love my X3, but going back to BMW North Scottsdale for either service or sales is extremely unlikely. read more

The client advisor, Terrance R, that I was partnered with when inquiring about a BMW X3 M online leaves something to be desired. After discussing about price and trade in, I decided to put a deposit (10/9) to hold the vehicle.until I could drive in from Las Vegas. Terrance assured me that with the deposit the vehicle would be marked as sold. After making the deposit the car was still listed online and looked as though it was available. I was scheduled to drive to Scottsdale to take delivery of the vehicle.on Saturday morning (10/11). I received a call on Friday night (10/10) that the vehicle wasnt going to be available for delivery after having made hotel reservations and other accomodations. There was no apology for the last minute notice or any idea when the vehicle would be done. After the weekend, I received an update on Thursday (10/16) that the vehicle was ready. With the delay and looking into maintenance concerns, I decided against purchasing the vehicle and informed Terrance about my decision. As with any deposit, I had expected to have the deposit refund processed with a day or 2. I've reached out to Terrance and Finance Department on multiple occassions since to have the deposit refunded. The vehicle had been sold the weekend of 10/18. I contacted a Sales Manager, Gary, on 10/28 and he told me that he would have Terrance process it right away. Shortly thereafter, I received a snarky text message from Terrance. "When a person put a deposit on the car, we don't usually refund it until after the car is sold. The car has been sold though so we will process it immediately." Completely unnecessary and shortsided in customer engagement, as Ive had over 10 BMW's through the years and love the brand. We are now sitting at 10/29, almost 2 weeks from the day that I decided against the purchase and no refund of my deposit yet. I fear for the reputation and credibitly of BMW of North Scottsdale if Terrance is their example of a brand ambassador/client advisor. I would be hard pressed to purchase from or recommend this dealership to any of my clients, friends, or colleagues that live in the Scottsdale/Phoenix Area given the lack of customer service and engagement. Let's see how long it takes to get a refund. read more

I never thought I would write a review for a dealership, but it really was a wonderful experience. I was connected to Terrance Ransom in sales, and he was just the salesperson that was able to help me find the car I was looking for. We are based in California, and were open to traveling to go purchase the vehicle. My wife and I had been searching for a used 2022-2024 GMC Yukon, and we found BMW Scottsdale just had one traded in, via an online search. I inquired about the vehicle and found that the vehicle was available. Terrance was more than accommodating to get me photos, videos, Facetime calls to inspect the vehicle, and sent us the Carfax on the vehicle to put our worries at ease. We agreed on a price, and from there, Cindy in financing was clear and direct to work with. No games, no jerking us around for 3 days to get the deal done. BMW Scottsdale sent me all of the paperwork needed to complete the purchase overnight, along with pre-paid shipping to send back, and 24Hours later, the car was on the truck, being delivered to our front door. Really would do business with BMW Scottsdale, Terrance, and Cindy all over again, what a great experience, and really felt like we were treated fairly and directly. Great Service! We will be stopping by once we make a road trip out that way. Thanks again! read more

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Terrible terrible service. A short appointment became five hours for an oil change. Poor to zero communication.

The level of care and service me and my husband have experienced has been amazing! Charles, our sales guy was so helpful on the purchase of our BMW X3. He helped our transition to a lease so easy and fast. Shout out to Thayer also in finance with those details in the paperwork. Customer service is 10/10 all the way! read more

Excellent experience from researching to purchasing my new car thanks to an exceptional team who made the entire process seamless. Communication was easy and consistent throughout, and every interaction felt genuinely personable. If you are interested in a BMW, call Josh Ackerman! He is friendly, incredibly knowledgeable about the vehicles, and took the time to understand exactly what I wanted never pressuring me to look at anything outside of the scope. He kept in touch throughout the process, answered every question quickly, and made sure my needs were met without pressure to close the deal before I was ready. He has followed up post sale to ensure the dealership delivered on anything owed and answer any questions I have as I start to learn the vehicle. Thayer in finance was equally outstanding. The paperwork portion is usually the part I dread, but he made it smooth, transparent, and efficient. He walked me through all the options and had everything prepared so I was in and out quickly. Finally, Parker handled delivery and was the perfect finishing touch. He walked me through every feature, helped personalize the setup, and ensured I drove off feeling completely comfortable with my new vehicle. From start to finish, this dealership delivered an outstanding customer experience. I highly recommend asking for Josh, Thayer, and Parker! read more

Top quality sales service. Their delivery experience was amazing, Andre was incredibly patient and took a lot of time explaining all the features of my new X5. read more

This review is for the service department. I have been servicing my cars and advised by Scott for many years. He has always done a tremendous job, helping with a car and this time was no exception. Scott went above and beyond, he addressed the concerns quickly, and at no cost. I am very much appreciative for his service. read more

Bought our next BMW here and entire experience was great. Solid selection of new and used cars. Sales team is no pressure and finance was easy. Service is great too. read more

Levy was absolutely amazing -- from the very first hello to the moment I signed the contract (and even afterward). He went above and beyond to make everything come together smoothly. I wanted the X5, but only if the numbers made sense, and Levy made it happen. He walked me through everything clearly, showing the numbers on the big screen, and even worked alongside the sales manager to ensure my payments were within my budget. They truly went the extra mile -- offering a gift certificate to cover my rubber mats and even including window tinting services. I was so impressed by how BMW stands behind their products with a generous warranty and yearly service plan. Before visiting BMW, I had gone to another dealership (starting with an "M"), and they didn't even offer yearly services in their bundles -- BMW is on an entirely different level. The entire process felt professional, modern, and seamless -- even the signing process was impressive, done electronically right at the desk. Everyone I encountered was wonderful (sales manager and finance gentlemen), yet Levy truly stood out. He checked in on me afterward to make sure everything was going well and that I was fully taken care of. Honestly, he was a miracle worker, and I'll be forever grateful. Before Levy found me, I was actually sitting in the parking lot ready to leave because of some earlier confusion with the sales manager. I initially thought I had an appointment directly with him, but it hadn't been clarified that someone else on-site would be helping me. Once Levy stepped in, everything turned around -- and I'm so thankful he did. Levy was absolutely AMAZING! read more

We have been buying cars from BMW North Scottsdale through Scott Bilgo for the past 24 years. Scott is the ultimate professional and knows everything there is to know about the vehicle you are purchasing. He makes sure you get what you need and want. He is honest, reliable, and a clear communicator. He is organized, efficient, and precise throughout the car selection and purchase process. Scott makes the whole experience relaxed, enjoyable, and completely successful! read more

Tyler Ma was a delight to worked with. As a BMW returning customer - Tyler made sure he made the buying process super easy for me. He ensured I have all the questions answered before my trip and helped me reaching the final numbers. Tyler gets major credits for closing this deal and I would highly recommend him for anyone going to BMW NS for new vehicle. read more

We had a Polestar 2 (performance package) on order, but experienced multiple delays and limited communication with no definitive answers. After three months, we decided to visit BMW to check out their i4 eDrive35s. We were assisted by Rick, who was an absolute pleasure to work with. He was pleasant, flexible, and candid throughout the process. Rick went above and beyond to meet our expectations regarding trade-in value and monthly lease terms. We were able to test drive one of the e35s, trade in one of our vehicles, and complete the digital paperwork with Neville, the most efficient and positive financial advisor we've ever met. The entire process took no more than three hours. The head genius (apologies, we can't recall his name) was extremely knowledgeable and thoroughly explained the technology. Such a nice gentleman. A special thanks to the director of sales, Tony, for being flexible with our trade-in. Impeccable service from BMW. We now "get it." Rick is our go-to person moving forward. We're looking forward to working with him in the future or until he retires. This was the best car buying experience we've ever had. read more

BMW North Scottsdale - Not as fast as the Polestar 2 with performance package, but we felt the e35 drove better - unexpected! - Car Dealers Near Me - Phoenix, Arizona

I have run a successful Scottsdale business for more than 12 years. In the spring of 2025, I bought my wife a brand new 2025 BMW X3 xDrive30i. It seemed like a nice car. Really liked the salesperson. We own a second home in Flagstaff, resulting in 6 or 7 round trips to Flagstaff and back from Scottsdale. After returning down the hill on 1-17--as anyone knows there are major curves at high speeds--my wife went to EOS gym on Tatum the next morning, as usual at 4am. When she returned to the car, the steering wheel would not turn. No matter what she did. Had to call a tow truck. The tow truck had to get a special truck to lift the car out of the parking space because the wheel would not turn. We have now been without the car of nearly two months. But that's not the problem. They were sneaky. They did not disclose that the BMW X3 has had recalls for--you guessed it--defective STEERING GEAR. See on Google "The 2025 BMW X3 has been recalled due to a potential issue with the steering gear, where the connection between the starter-generator and battery may come loose, risking loss of control." 2025 BMW X3 Steering Gear Recall Overview Recall Details Affected Models: 2025 BMW X3 xDrive30i Issue: A potential defect in the steering gear may lead to loss of steering control. Even though they knew it was true, they did not disclose the fact. The either knew, could have known, or should have known, but the sale was more important. Then, in September BMW posted this: static.nhtsa.gov https://static.nhtsa.gov ' odi ' tsbs ' 2025 ' MC-11024204-0001.pdf 32 09 25_delivery Stop: Steering Gear SITUATION BMW AG has issued a Delivery Stop (effective September 18, 2025) on certain Model Year 2025-2026 BMW vehicles that were produced between April 4, 2025, and July 31, 2025. Do not deliver to a customer, a New, Certified Pre-Owned or Used vehicle subject to a Delivery Stop, until the vehicle is repaired. Still, no one contacted my wife or me to address the situation. She had to wait until her steering went out, and had to be towed in. We are reasonable people, but we have completely lost confidence in driving the car--an accident could happen at any time and it could be fatal. We are shaken by the fact that we were driving down the road--both I-17 and in town here--not knowing the steering wheel could have gone out at any time. Researching the defective part, there is no way to know if the after market replacement part will be any more effective than the last one--which was defective. We are reasonable people, but there is no way we would have bought this car had we known about the recall, and there is no way that any professional, ethical dealership would not have (A) first let us know about the defect of such an integral component--giving us a chance to decide before buying--and then (B) contact us immediately to inform us of the delivery stop order. We could have been killed. We are considering our legal options at this point. read more

We purchased a '24 M850i and had the pleasure of having Ed Gonzalez as our sales consultant. What we really liked most was that he was knowledgeable, very friendly and courteous. We also appreciated that he was not like other dealerships that have pushy sales associates. Ed was very sweet. He also took the time to answer all of my questions. Thanks Ed & the rest of the staff at BMW N Scottsdale! read more

I went to BMW North Scottsdale since my current BMW lease was going to expire, and I was interested in leasing a 2023 M3 competition package. I worked with Omar Nava and Tyler Ma (sales reps) who both helped guide me through the entire process with ease. Omar and Tyler were both professional, knowledgeable, communicative, and very easy to work with. They helped me build my dream car and kept me updated as we waited for the delivery from Germany. On the day I received my car, I was absolutely impressed with the overall presentation and thorough explanation from Tyler and Omar as well as from the BMW genius who spent time with me and explained all of the features of my car. I also worked with Owen Corona from BMW detail shop who was awesome to work with. He provided the perfect blend of ceramic coating, ceramic nano tinting, and full frontal PPF on my M3 to keep it nice and clean from dirt and debris. All I can say is that my M3 looks absolutely perfect and I have been receiving many compliments from friends and family on it. I have owned BMW cars for over 15 years, and I've been to countless dealerships in different states, but BMW North Scottsdale is my absolute favorite dealership I have ever worked with. I will definitely be coming back here in the future to purchase another BMW car! read more

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Service is top notch when working with Debbie in service. She's always fair and honest. I appreciate the videos they provide of the vehicle with concerns, possible future service and overall condition of car. Highly recommend! read more

I had a blowout on my 2025 BMW and after replacing the tire from discount tire I needed my pressure sensor reset. I made an appointment at BMW North Scottsdale. They said it would be an hour service charge and wanted me to pay for a diagnostic of nearly $300 just to reset my tire sensor. So I went back to Discount tire which they happily did for free in less than 5 min. Beware of this shady untrustworthy dealership. I'll never go back there again for anything. read more

Such a great buying experience at BMW North Scottsdale truly such a easy time and happy time read more

BMW North Scottsdale - Car Dealers Near Me - Phoenix, Arizona

DO NOT GO TO BMW North Scotsdale if you are looking for any modicum of good customer service. Oh sure, you'll be treated like a king when you are looking to buy a car from them. But not after. I purchased a $75,000 vehicle with a perfect exterior. But before the car was put on the transport to deliver the car to the east coast, the driver's mirror was damaged. I had to take my time and get estimates to repair the mirror. Gave everything to the dealership. They have promised on more than one occassion to get me a check ASAP so I can have the mirror repaired which will take even more of my time. No check has arrived. After phone calls and many texts, NOTHING! Stay Away From BMW North Scottsdale if you want good service after the sale. VERY DISAPPOINTED, especially given how much money was spent there. read more

BMW North Scottsdale - Car Dealers Near Me - Phoenix, Arizona

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I purchased a used car over the weekend from this dealership and worked with Peter Ezugwu. Peter was amazing!! He so was professional and personable and just an all around nice guy. The car buying process has always been an absolute nightmare for me but buying from this dealership has truly been the best experience I've ever had. Peter is by far the best car salesman I've ever dealt with. He was really upfront and honest and made the whole process go so smoothly. Cody in the Finance department was awesome too! I highly recommend BMW North Scottsdale and will 100% return in the future when the need arises! read more

Had a 10:00 appointment for brake fluid change that I scheduled the day before and scheduled a courtesy loaner car(even though they still charge you $35 for it), since I live 45 minutes from the dealership and had an 11:30 appointment in Mesa. The gal sent me a text with all documentation I needed to bring. I showed up today 10 minutes early and the Advisor, Patrick, finally comes out and tells me, "Sorry, we don't have any loaners available and there are 4 people on the list waiting." I asked him if they were able to do the brake fluid service in an hour since I had just driven 45 minutes for this scheduled appointment and he said No. Absolute horrible customer service and so disappointed we purchased our car from them. This is the worst BMW dealership we have ever dealt with. Will definitely tell our friends in Scottsdale and nearby areas to avoid them and go to the one in Chandler. read more

I cannot say enough wonderful things about my experience at BMW North Scottsdale. After a series of deeply frustrating encounters with my local dealership in Tucson, I walked into this location with cautious optimism--and left feeling truly valued, respected, and taken care of. Tyler Ma and the entire team went above and beyond to ensure I found a vehicle that worked for me not just in terms of features, but financially as well. There was zero pressure to buy more than I needed or could afford. They listened--really listened--to what I was looking for and what my budget allowed. As a new mom with a 5-month-old, safety and affordability are my top priorities, and they honored that completely. Special thanks to Cynthia in finance, who made what is usually a stressful and confusing process feel smooth, transparent, and even enjoyable. She didn't try to upsell me or sneak in add-ons--what I saw was exactly what I paid. No games, no "okeydokes"--just genuine service with integrity. This experience has completely changed the way I view car buying. I left the dealership not just with a car I love, but with complete peace of mind. I wholeheartedly recommend BMW North Scottsdale--especially if you've had disappointing experiences elsewhere. They truly set the standard. read more

Scott Bilgo in Sales is an incredible representative with not only complete technical knowledge but also a way of imparting it understandingly to the customer. My purchase of a new X3 was easy and efficient. For the second time in a row, he is the only sales representative that I would work with. read more

I just spoke with Bobby asked him if he could bring me a vehicle to test drive and he said that they don't do that and we're unable to help me. I would consider changing your policy. The last 16 vehicles I purchased I did not have to go to the dealership to test drive and/or pay for them every thing was done at my office . Make buying easy not hard . read more

I just bought the xdrive m440i. What a great car!!! Tyler Ma helped us when we walked in. He was very friendly, helpful, knowledgeable and patient. We got to the dealership about an hour or so before closing and we never felt rushed. Tyler worked with us to get this deal done and although it was a long night, the experience was great and it will make me a long time bmw customer. read more

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